Extremely poor and unprofessional experience with Ford Motorami Moorooka. I reported an automatic transmission issue while the car was still under warranty and under 100,000 km. That concern was largely ignored at the initial service. After pickup, I had to insist on another test drive with a technician. When this finally happened days later, I… Read more
clearly demonstrated the issue the transmission is extremely jerky and can’t decide whether to downshift or not.
What followed was a series of incorrect diagnoses: first engine mounts, then a torque converter. I waited over a month for parts. None of these “repairs” fixed the problem in fact, the issue became worse. This was clearly not an easy or minor fix, yet it was never properly investigated or escalated while the car was still under warranty.
Now that the warranty has expired, I’m being told the transmission needs to be replaced at my own cost, even though the fault was reported well within the warranty period.
To make matters worse, after posting a Google review, an advisor responded with incorrect information, claiming this is a “totally different issue” that had already been addressed. That is simply not true. The problem has been the same from the beginning, was repeatedly “attempted” to be fixed, and never resolved. That public response only makes the situation look worse and comes across as defensive, misleading, and highly unprofessional.
Overall, this feels like poor diagnosis, wasted time, unnecessary delays, and doing the bare minimum until the warranty conveniently expired. One of the worst dealership experiences I’ve had.
Full payment made — no car, no response, no accountability I rarely leave negative reviews, but my experience with Motorama MG Moorooka has been one of the most stressful situations I’ve ever faced as a customer. I paid the full amount for a vehicle through my own financier trusting that the dealership would act professionally and communicate… Read more
clearly. However, after they received the funds their attitude changed completely. Every time I reached out, I was given different information by different staff members and never a straight answer. Despite my repeated emails and calls I still have not received a signed contract, tax invoice, or a confirmed delivery time.
I travelled from interstate in good faith to collect the car and was left waiting without any help or communication. When I explained the situation, I was told I could either take the car with no clear preparation details or pay a 10% “cancellation fee”, even though I had never seen or inspected the vehicle.
I’ve now been left in limbo for days with my money paid and no car, no documentation, and no response from the dealership. This experience has caused me enormous stress, financial loss, and sleepless nights.
I would strongly caution others to think very carefully before buying here especially if you are arranging your own finance. No one deserves to be treated with such disregard after paying in full.
had my 2025 Everest Platinum serviced. The morning drop-off was smooth and easy. On returning to collect my car two hours later, I was disappointed to find the driver’s side floor had mud and grass not only on the floor mat but also up the side .… Read more
There were also boot scraping marks on the door on the speaker. Additionally, my wipers were jumping when raining. I received a phone call and was informed that the rubber seals would need to be replaced for $150. The car is eight months old and should have been covered under warranty. Then adding to my disappointment the service book wasn’t filled out correctly.
Follow-up · The wipers continue to jump on the down wipe. [Name Removed]installed aftermarket blades, which I was unhappy with and wanted the original Ford blades. I was told the issue was the wiper blades, but this is not the case. I am concerned the car will be damaged on its return. As the last 2 returns I’ve received my car back with dirt and a dint… Read more
Reviews with attachments
Their Ford Motorama Moorooka service and maintenance department is the worst. I brought my car to them for repair work, and after a month and $4,700 worth of service, my car ended up being towed away — completely undrivable. On 30 September 2025, I took my 2010 Ford Territory (92,000 km odometer reading) to them for a scheduled crankshaft oil… Read more
leak repair, which they initially quoted at $1,230. After further inspection, they identified additional issues, including a loss of tension in the rear main seal, a faulty shifter cable, and a leaking rocker cover gasket (including spark plugs). This increased the total repair cost to $3,130. I agreed and asked them to proceed, believing this would finally resolve the issues.
I picked up the car on 7 October 2025 and paid the $3,130. The very next day (8 October 2025), the car wouldn’t start when the engine was hot. I called their service department, and they asked me to bring it back on 9 October 2025. The following day, they told me that the starter motor needed replacement for $690, which I again approved.
I was supposed to pick up the car on 14 October 2025, but they informed me that the upstream oxygen sensor also needed replacing for $360, so I agreed once more. On 17 October 2025, I was scheduled to pick it up again, but they said the ignition switch needed replacement for another $410. I accepted, assuming these problems were simply due to the car’s age.
Almost two weeks passed before they managed to get and install the new ignition switch. Then, on 29 October 2025, when I was finally about to pick up my car, they told me that the transmission fluid was leaking and that the vehicle was not drivable. I was furious and didn’t know what to think.
They offered me a hire car for the first time — only after I expressed my frustration over the phone — so they could conduct further diagnostics. I accepted the hire car for one night but returned it the next day, telling them to stop working on my car altogether. I decided to tow it away for good, after paying another $1,600 (including tax) for a vehicle that could no longer be driven.
At that point, I was completely drained. Every time they fixed something, another issue appeared. I honestly don’t know whether this was due to incompetence or intentional. If I had allowed them to continue repairing the transmission leak, I’m certain they would have found yet another problem.
I expected them to identify all necessary repairs and provide the full cost estimate upfront. They had my car for a month — plenty of time to diagnose everything and tell me the total cost. Instead, I felt scammed. I would have preferred if they’d said from the start, “It will cost $10,000 to fix everything,” so I could make an informed decision. Instead, they performed the work bit by bit, charging thousands for partial fixes on a car that ultimately wasn’t worth repairing.
I’ve been servicing my car with them for a very long time, and I always trusted their work. But this time, I felt truly betrayed. I thought I could rely on them to handle the job properly. I was actually planning to replace my Ford Territory next year — I just needed it to last one more year. After this experience, I’ve completely lost confidence in both the Ford brand and the Motorama Service Department.
I will make a complaint to the Queensland Consumer rights and may be I can get something out of it.
No customer service once you've purchased – Don't deal with this company, the most you'll get out of them is listening to their on hold messages of hope “at MG we want our customers to feel like family, so you don’t just buy once, but you trust in us to become an MG member for life".... Feels like this 'family' isn't talking to me anymore, I effectively cannot contact them, not by phone not… Read more
by email. They don't answer, they don't call back and they don't email back.
I've even tried to get in touch with the Fixed Operations Manager - [Name Removed], but he's not interested either.
I have multiple issues at various points of progress under warranty, the MG ZS EV has had numerous faults, starting as early as 12 month in to owning the car. Buying accessories, getting some software updates... just isn't possible apparently.
- +1
A great customer experience. Highly recommended – A great customer service experience from this dealership. I purchased the Chery Amoda 5 in February 2024 from this dealer. It was a wonderful experience with the staff being extremely helpful and knowledgeable about the product they sell. A special shout out to 'Emily' in Sales and 'Patrick' in the office. Emily was fantastic, explaining the… Read more · 1
car's extensive features on the test drive. with clear instructions making the transition to the 'Chery brand' a breeze. Both the sales and after sales support has been exemplary. The car has been faultless and as such, is highly recommended by me. I love vehicle, so much that I am looking to buy second Chery Amoda 5 [the EV variant] when it gets released later this year.
I am a big fan of both this dealership and the Chery Amoda 5. I bought the top of the range model which is a value packed vehicle at an affordable price. The car is really comfortable, smooth, economical and comes bristling with all the modern-day safety features only found on other vehicles cost over twice the price. A great service, and product. My thanks to all the helpful friendly staff at Springwood. I highly recommend both the dealership and the car.
- +6
Extras dealers installed – Have completed a sub-standard install of bull-bar on hilux, have not aligned it correctly as well as scratched both bumper and vehicle. Difficult to deal with and not wanting to resolve the issue.
Positive reviews
Had my 2021 Camry Hybrid serviced today at Moorooka Motorama. From initial contact to picking up the vehicle following the service, everything was top class. Thank you, Mark, for your excellent attention to every detail of the customer service experience, including arranging taxi trips to and from my home. Well done.
Great Experience! – Drew Lindeboom - Moorooka was friendly, professional and informative. She made the process seamless every step of the purchase. Thank you Drew and Team
Had a wonderful experience with Motorama Moorooka. Craig was awesome in dealing with the service of my MG5 – Had a wonderful experience with Motorama Moorooka. Craig was awesome in dealing with the service of my MG5, he was exceptionally helpful and very professional. Thank you Craig and Motorama
Negative reviews
Put vehicle in for service had been booked in for 5 weeks prior. Return to pick car up they stated couldn't find fault in exceleration. The service manager stated they didn't take it for test drive. So how could they know without trying it ? Then stated they did service oil change and fluid top ups etc fir service. 7 weeks later engine warning… Read more
light let me know needing oil change ? I rang Motorama Springwood on 4 occasions requesting to speak to a manager or supervisor I was told none available but they will let them know and they will get back to me. LOL that was 4 weeks ago no response. So I would not recommend this company who can't even contact you back very sad case for a company that big. Bad service. Shame on you Motorama Springwood especially when my service and repairs was over 1500 .00.
Don't get your vehicle serviced at Motorama Moorooka. Took my car in to have window tint replaced as bubbled. Got it back with a dint in the bonnet and still have bubbles and dirt under window tint. Told me this is acceptable for the tint and just keep avoiding me on repairing the bonnet. Don't return calls or emails. Don't answer the phone when… Read more
you call, also accuse you of not answering your phone when they have not even called you. Even said my vehicle been in a accident they don't have to repair. My car has no damage, other then bonnet. Worst service ever. Would not even call it service. This has been an on going issue for nearly 12 month since it started. Buy your new car elsewhere for your own piece of mind.
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Had an amence amount of work carried out by the parts department/mechanical had clutch only done under 2 years ago here only to be told after having an inspection done that it required a clutch replacement again, the car has notvl been thrashed spoke to manager Craig? Didn't seem to care cost alot to have it repaired ? And so soon I asked could… Read more
there be a courtesy car if needed cannot afford to take time of my employment oh you can. Hire a rental car ? Yes we are all well off not, the attitude sucks I. This department the car is a lemon ? And was purchased at ford marooka I realise it's a business but don't rip of hard working people on low incomes whom are trying hard
Recent reviews
I’m exhausted and depleted after the last +5 months of trying to get any communication and care from this location – My partner and I bought our MG almost a year ago and about 6 months in, the electric power steering went. It was a three week wait until the car was ready and when it was, I picked it up after a quick conversation with Damien that everything was now fine and the car was good to go. My car was parked right between two other cars out front, so… Read more
when I got in I didn’t get as good a look at the front door as when I exited the car at home not 30 minutes later. As I got out of the car and was able to stand back and look at it I found a large dent in the drivers door. It didn’t look like it had been hit, it looked like someone had leaned on it with their bum. I also noticed the ignition wasn’t lined up with the plastic framing, almost as if someone had just rushed it back on and not checked to see if it was fitted properly.
I immediately called and asked what the go was with the door, to which I was told “it arrived like that”. I knew for a fact that there was no damage to the car when I sent it in (via the tow company they referred me to) so I offered to send security footage from the driveway of the car with the undamaged door being taken by the tow company into the dealership. I was then placed on hold and then told they thought the tow company might have damaged the door so they’d have to investigate.
To cut a very long and frustrated 5 months short, I’ve been back and forth about getting this door replaced on the phone but getting ahold of a manager has been beyond shocking. I would call in and ask to speak to someone on the update with my door, I would be put on hold, I would be told no managers were available, I would be told an “urgent” email had been sent and that I’d get a call back “by the end of the day for sure”…. I assume you guessed I never got a call back? That’d be correct.
One day I asked if I could please, just speak to a manager, Craig was finally able to get me in to have a look at the door, and I was told it would be about a week for the panel to come in but that he was truly sorry for my experience and they’d get it sorted asap. That was now months ago and…….nothing. I got one call saying the panel was in which I missed because I’m a PT and was with a client, but I’d called right back just a few hours later and the receptionist, yet again, had no idea what I was talking about so she said “I’ll get him to call you back…” it was again a few weeks of calling with no return.
Then I had my one year service come up, an appointment we’d pre booked when purchasing the car. I brought the car in and asked if the door could be done at the same time. I was told yes…. And then was called later in the day with a list of almost $1000 worth of maintenance to be done. This was defeating because the car is only a year old but I really just wanted to take care of it because this has been my first ever business car and so far, it was still looking as banged and beaten up as the cars I’d bought off Facebook market place. As I didn’t have the funds to do it all at once, we confirmed over the phone, I’d get my windshield wipers replaced today, and book in for my brakes pads and rotary discs to be replaced in two weeks.
When I returned for the pick up from that service, Damien saw me and booked me in for the appointment in two weeks time to have the brakes done and door replaced. I wanted to confirm that there would be a rental car available for me while my door was being replaced as he said it would take several days, to which he responded “I’m sure they’ll sort you out”. And then he confirmed the date and time for the appointment, took my payment for windshield wipers and the service, and he returned my keys.
Two days before the scheduled appointment for the brakes and door, I called to confirm the replacement car for while mine was being worked on. This is where I feel like I could cry because I don’t know what to do….
The receptionist said she had no record of my upcoming appointment. She asked when I booked it and I said “when I came in for my last service with Damien” To which she said “when you got your power steering fixed…” and she named the date I went in for the power steering fix (when the car door was initially damaged). And I said “No, just two weeks ago I was in for my one year service, I booked the appointment when I got the car”
She had no record of my most recent service.
And when I went to check my glove compartment, to confirm the dates in my logbook, I discovered my logbook missing from the glove compartment.
Now, I’m not one to yell over phones or demand anything from receptionists who don’t have any power to change anything anyway, I’ve worked in many industries and I believe in respect being the only way, but throughout this process, I feel I’ve been overly patient and understanding of everyone’s workload. Surely there is not a manager in this business that would accept the same kind of treatment with their own property.
I’m 30 years old and don’t have financial support from family, so this kind of investment was a huge thing for me to do. I feel incredibly stupid for not shopping around more, because now at this point, I’ve spent an absurd amount of time listening to their hold message repeating “at MG we want our customers to feel like family, so you don’t just buy once, but you trust in us to become an MG member for life” and it feels like being mocked. Now I just have to go to ombudsman I guess? I really didn’t want to, but as I said, I have no idea how else to approach this, I don’t think I’ve ever even left a review, I just have no other tools to reach for…
Hi Cassie. Apologies for the inconvenience. As… Read more
Motorooma Moorooka – I posted a review recently. Alan gave me a call and he said he would fix me up for the cost of the suspension strut mount, bump stops etc through his mechanic. Im not a mechanic personally. Though since he made this offer past the warranty date I was impressed. I didnt accept that offer. I will be getting my suspension done through Pedders… Read more · 1
Suspension at Browns Plains. Because driving around for this issue to still get fixed by a mechanic who was same one who worked on the car previously was not my cup of tea. Nothing on Alan for that. Just I had the car booked in already also at Pedders and the parts are specially ordered for my car. So I thought it fair for them to have the job. Alan still said he would be only able to fix me up for part of the cost if i got the work done through Pedders. Which I was still impressed about. Alan cares about his customers to meet their needs. I just dont feel comfortable with the mechanic after what happened. But have a talk with Alan if you're buying used. Ask him anything, im sure he will help you out as he is very concerned to uphold the companies name. Even if you have problems after the warranty is over be patient and just try talking to him first. As he is keen as mustard to do what he can. This review is about my Blue Ford Fiesta. Thanks for caring, Alan and the team.
Would recommend to purchase a car here – Staff were amazing, easy process to buy my car. Only downside is my car came with a scratch, but Kia said they would organise to get this fixed. Show reply
Unprofessional & Unreliable – EXTREMELY unprofessional business dealings: had a signed contract for a car honestly received & negotiated. 2 days before delivery, the salesman contacted me to inform me the dealer principle would not honour the signed contract ; as they had decided they would lose out to much money on deal!! Offered me a lesser car for same monies without… Read more
confirmation of odometer reading or a delivery date.
Complete waste of my time and energy pretty sure they thought they were dealing with a women who would be a push over and except shoddy, unreliable business dealings.
Order wrong parts twice – The Worst Experience in 2023 Outlander The 2022 transmission oil leak Inspection was on Sep. The Seal part arrived in Nov The first order was a wrong part so I had to go home by taxi Next order next day but still wrong part Wait 2days for the compensation rental car but finally rejected request by Mitsubishi Motor. I have called this dealer and… Read more
Mitsubishi customer service and both of them said no their faults. The car is still in Motorama and I'm still waiting for it to get repaired. Now I believe the only fault is that I should not buy a Mitsubishi car.
No Follow up – I recently last Saturday 29th October put my Kia Cerato GT in for its 20k service. The Gentleman handling the service took photos of my car as there is a fault in the paint work. He told me that some one will be in touch with me. No one has contacted me yet. Can I please get a follow up, as I also mentioned this at my 10k service and I am still waiting for someone to contact me. It's now been a year, poor service Show details
Car went in running and left on a tow truck – Car went in running and left on a tow truck. Engine failure while they were performing a burn off. Had zero support or assistance. Over 12 months later we still get reminders that the vehicle is due for a service. My ex-husband is a Veteran, has PTSD and chronic depression and they still can't seem to fathom that it causes issues when they send reminders. Would never buy a Jeep and would never use Motorama.
Hi Alison, Our apologies you received a service reminder… Read more
Great all round buying experience! – Massive dealer with great buying power. Our sales consultant Kayla was extremely helpful and a pleasure to deal with. The wait for our new carnival platinum was much shorter than we could have hoped. Show reply
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Once again a big thank you to Jamie – Round of applause to Jamie and the service team at Springwood Motorama, fantastic job, and great commination, best I have ever experienced. You guys never let me down. Thank you.
Realistic crystal ball – When we ordered our new vehicle in late December we were made aware that delivery could be 4 to 5 months. They were up front with the anticipated delivery date. We have our vehicle now - 6 months which I think is reasonable. Show reply
Jordan is an absolute legend – Service from the Motorama Kia in Moorooka is the best. We shopped around for a new car and ended up falling for the Sportage. We went to the dealership in toowong and got the worst service, decided to try Moorooka and got the complete opposite. Thank you Jordan, Karlee and Kayla. Show reply
Love my new Kia! – Great customer service- we were very satisfied with the whole experience and just love our new car! Show reply
Great – Good service. Car is great. Thanks very much. Happy with everything Show reply
Great car great service – Gerry at Motorama was great to deal with. Faultless service. Would highly recommend.
Great – Gergo was professional and friendly, I was grateful that he spent time showing me the details of my Cerato gt Show reply
2023 V6 Ford Ranger Wildtrak – Just got my New Ford Ranger V6 Wildtrak. The experience has been one of the Best. Liam Mcilwee has the best customer service in the industry. Well worth buying from him. His approach and knowledge is of very high standard and he will guide or answer any questions along the buying process. I highly recommend him and will for sure buy future ford from him. Good Job Liam. Thanks for your help and support in buying this car.
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Hi Ashley, as discussed via email we have offered… Read more (+1 reply)