MotorServe

I wouldn’t take my car to Motor Serve for any mechanical repairs the manager and receptionist there are liars and thieves. I had a problem with a cracked diaphragm for the fuel pump and without inspecting it they quoted $,7400-00. Also told me they couldn’t find the part even though I supplied it and was on the passenger’s seat, and they kept the car for 4 weeks always lying to me about the car being too old, parts were hard to find.

The experience with the multiple outsourcing practise ( ie in fantasy of efficiency you drop car off at the Motorserve office they organise a collective pick up from several branches then fan car repairs out )Motorserve experience in Canberra was awful on every level repair a lot took longer we had no contact with repairer nor even knew which… Read more

it was and even where things were at the absolute opposite of what NRMA stood for in service to MOTORISTS at least they dont pretend its still NRMA. When we had the car serviced in Melbourne it turned out the problem was the Motorserve repair was the wrong part but even though under warranty I got no reply to my request for the procedure for a compliant and refund

Just picked up my old volvo after 17 years the brakes failed. Big job for the gentleman, but they kept me informed all the time .. super polite .. immaculate premises. ( better than my house). Michael at the front desk was lovely and friendly… apart from the cost ( expected ) , it was a pleasant experience. Thanks to the guys Show reply

Rouse Hill Service Centre Closed by NRMA – I have nothing but praise for the team at Motorserve Rouse Hill. I always receive prompt feedback with details and costs on my car service, and as a bonus, the car always comes back spotless. Despite the favourable reputation of the Rouse Hill store, NRMA has decided to close the store permanently. The manager there, Grant Lachowicz was the… Read more ·  2

epitome of professionalism and honesty. NRMA claims to be “servicing the community”, but the drivers of the Hawkesbury have lost a valuable service and are now forced to select Hornsby or Castle Hill, and for me, that is a 40-minute drive to have to sit in your store and wait for my car to be service. This is not serving the community NRMA. I have been a supportive member for over 20 years and I am very unhappy.

UPDATE I am pleased to advise that the site has been purchased by My Car (owned by Continental Tyres) and is now operating with the original staff, Grant and his team are back to provide the same excellent service. I will be using them again.

Great – I was very pleased with my service at Gladesville Motor Serve. I would to make a special mention of Alex who dealt with myself and my Son. My car had major damage to It, Alex kept us informed all the way as to what needed to be done to get it back on the road, he gave us the run down and quote of how much it was going to cost and when the car… Read more ·  1

would ready for pick up When we went to pick the car up Alex introduce himself and assured us if we had any problems to give him a ring I would recommend your service .

Bad service – Had no idea what they were doing. Changed expensive parts that were not necessary. The problem with car still remains. When the car was test drove they got a speeding fine that we got in the mail.

Another money grab mechanic service, gone there to overheating problem and service Did all the other job which doesn't required but not overheating problem , told me need auto electrician so car left 2 weeks in their place than fix a tear wear charge me 1400 overall, told me all issue fixed. Next day car broken down on street ,brake doesn't work… Read more

/ engine stopped when stationary, take it back now saying brake booster &master cylinder need replacement and quoted it for $2400. All its for a 2001 toyota model

I just lost my word, now you decide are they best ot worst

Horrible – Take your car in and they just guess. It could be any number of things but instead of eliminating everything they done thing so you have to keep bringing your car back. Had transmission issues with my 2011 Ford Focus has to return the car several times coz they don't know what they're doing and wanted a returning customer. Should rename themselves motoscam

Extremely rude and incompetent, criminally bad customer "service". A complete clown show – STAY AWAY FROM THIS SHOP! Extremely rude and incompetent, criminally bad customer "service". A complete clown show. Sent the car for a service, was told to be ready around 4:30pm and to wait for their call. We called to confirm this during the day. Their call arrived at almost 4:50pm, a female staff rumbled for about 5 minutes saying we had to be… Read more

there before their close at 5 blabla, then that we had to pay over the phone etc., then if the payment can't be received today we can't pick up the car blabla.

I said we're just 10 min away and will arrive soon to pay and pick up, by the time you finish talking we'd be there. (In fact we arrived at somewhere very close to the shop to wait for their call to minimize their wait time.)

We arrived, the same woman appeared very angry and agressive, first threatened to walk off and then THREATENED TO LOCK US OUTSIDE OF THEIR OFFICE -- IN HEAVY RAIN, "we're closed we can't let you pick up the car", then pointing at her watch angrily saying is 2 min past 5 etc.

We entered in their office anyway, another woman joined the argument, with us, their first time customer, with god knows what the point was. My question of "you called us at 4:47, how long do you expect us to be here, 1 minue or 2?" was never answered. And then they opened up the system quickly and let us pay and get the keys back. "The invoice will be emailed to you later."

Is this shop serious? Threatening your customers becasue of your own poor time management? How can anyone this rude and this incompetent be hired, in a customer service role no less?

And, for this very expensive and time-consuming service, zero cleaning was done at all.

STAY AWAY FROM THIS SHOP!

Horrible – They just closed up shop in Tuggeranong without telling anyone and now my car is having issues which I got a major service and brakes done recently at their shop and now cant get help as engine light has come on and brakes are clicking... what do I do as they have just disappeared?

STUNG – I went to get a pink slip from these rip offs,and they charged me a hundred bucks for wipers I didn't need. My wiper pads were purchased a month before. And they also told me I needed a full service, which was nonsense because I just had one. I own a new co. Don't go there People's.

Professional – I have my car serviced there every year for the past 2 years. I found them to be very professional. Always polite and get the job done quickly. I have recommended them to all my friends. Show reply

The worst customer experience I’ve experienced – Very rude staff particularly an [Content Removed] blonde woman sitting at the front desk and another [Content Removed] blonde woman who appeared to be an assessor of some kind. Misleading information was given over the phone which is why I booked an appointment for the day and time I did after cancelling the week before for the same exact reasons… Read more

I had been told weren’t an issue for this appointment but inevitably were. When what I had been told wasn’t the case upon arrival I explained what I’d been told on the phone and the staff gave no apology nor did they listen or let me fully finish explaining once, they would just continue to interrupt me saying I was lying and that wouldn’t have happened. The assessor in particular told me I was wrong or lying at least 5 times and even tried to throw in my face that I was late despite my explaining that as there was no parking available on site or on the street I had been driving around seeing where I could possibly legally part causing me to be 5 minutes late. In the end I needed to park in a random space inside their gates just to be able to get in and talk to someone about my appointment to see what to do. She had a very hostile and demeaning tone and then tried to get me to rebook with them for another day. The fact that my insurance company chooses to work with this company genuinely baffles me.

Also, since then, they reply to negative reviews denying their actions and saying their ‘staff remember it differently’. No accountability or even apology when they treat people very poorly. A formal complaint was raised through insurance about them.

Great service and quality workmanship – Great customer service and helpful staff at all times which makes a big difference. The repair time was also quick, and of high quality. Recommended. Show reply

Car service Miscommunication – Hello, I brought my car in for service on Tuesday, March 30th, 2024. I was told by a team member that it would be ready for pickup on March 3rd, 2024, and I also received a confirmation text. However, when I called Motorserve Hallam this morning, they informed me that they had left a voicemail on January 1st, 2024, instructing me to pick up the… Read more

car. Unfortunately, my voicemail is not functioning properly, and I believe they should have used alternative methods such as email or SMS to notify me sooner. Upon arriving to collect my car, I was informed that the necessary parts had not yet arrived, and I will need to wait another week. This miscommunication caused me to take time off work unnecessarily, assuming my car would be ready. I hope we can ensure clearer communication in the future to avoid such inconveniences.

Pretty poor form – Car Service - MotorServe Seven Hills I am always in two minds about where to get my car serviced: the small business my family has been taking their cars to for 30 years, or the local MotorServe, conveniently located within walking distance from my house. After a positive previous experience, I opted for MotorServe, particularly because I could… Read more

book online (on a Sunday) and they had availability the next day (Monday).

Monday afternoon came and I hadn't heard from MotorServe on the progress of my car service. I rang them only to have the receptionist ask me if I had dropped my car keys off in the afterhours box. She told me she had already checked the box this morning, finding nothing, and only found them when she went to check again, informing me they had fallen into another part in the box. She then continued to advise me that the mechanics check the upcoming services on a Friday afternoon (I had booked mine on a Sunday), and that was probably why it hadn't been seen, despite my car being parked in their carpark, which was a new addition from when they finished their working week the week before. She then continued to advise me the mechanics hadn't commenced the service, and could I pick it up another day. I refused, stating I had booked it in expecting it to be serviced, and I needed my car. She advised me she would get the mechanics to start the service, and the manager would do overtime until 1800 so I could collect it - yeah. Thanks. When I went to collect it, the manager again told me he was doing overtime, which wasn't the worse part, it was the $1100 service, the most expensive service I have ever had.

I think I have answered my own question: next time and every time after that, I will be taking my car to the small business my family has been taking their cars to for 30 years.

Great service, amazing team work – It was an excellent experience we had with Motorserve Hallam. The staff was friendly, efficient and extremely professional, all of them. I had Rowena organising my taxi card and also listening to our needs. She managed to pass our request and have our car fixed in record time. So grateful to her and everyone for their amazing understanding and… Read more ·  2

team work. Thanks again to everyone at Motorserve for making our experience a very pleasant and easy one. Our car looks like new, great job! Kind regards, Silvia and Hector.

car registration – We were impressed by the courtesy of Motorserve Penrith's staff when booking and actioning an essential service and registration inspection of our Kia Rio - thank you Show reply

Avoid! – 6/10/23 I get a call at 11:30am from [Name Removed] to say my car is ready to be picked up. I go in to pick it up and he says everything has been repaired, no excess to pay. I drive home and notice a strange noise coming from the left back rear side. I also notice that the repairs have not all been completed. I go back into Motorserve Mitchell… Read more

Canberra around 3:00pm to let them know there is a sound coming from the rear that wasn't there before I dropped it off. [Name Removed] comes out and looks at the rear of my car. I explain that there is a sound coming from the back rear that wasn't there before. I said I could go for a drive to show him and he says he is not allowed to drive the vehicle. I show him a video of the noise. He says 'are you driving?' He says that it couldn't have been from the repair because the sound is coming from the other side of the repair (left side, not the right where the repair was done) and tells me that the whole back rear is a whole piece and that piece would have had to come off when the repair was getting done. He said I should take my car to a mechanic. I said that I got my car serviced before I came in. I show him the video again and he says all he can hear is the road noise. I explain again that it wasn't there when I dropped it off and something must have happened in the interim whilst it was getting repaired. I said it is a hybrid and the car makes no noise and now there is a noise coming from the back. He said that someone should sit in the back and listen for the noise when driving. He also said that there was no way to prove that the car wasn't making that noise as he didn't drive it. I asked about the unfinished repair and he went inside to get the photos. He came back out and said sorry the repairs have not been completed and that the car has to be brought back. I asked where and he said Fyshwick. I asked if I had to bring the car to Fsywick and he said yes, 'it should only take 10-15 minutes as they will just replace the part'. I then tell him I'm going to call NRMA as I am not happy with the response and he says 'ok'. I call NRMA and explain the situation and that I am currently sitting in the car park. They put me on hold and speak to Motorserve. They explain that they have spoken to [Name Removed] and I can go back in to get the situation resolved. I go back in to Motoserve and speak to [Name Removed]. He goes into the side office and asks [Name Removed] about the situation. I hear [Name Removed] tell [Name Removed] in a loud, frustrated tone that 'I have sent an email to Fyshwick to fix the car. They close at 3pm. I told her that the noise is on the other side of where the repair took place and it has nothing to do with the repair just completed.’ Sheree comes back out and I tell him 'I have heard everything'. I excuse myself to the bathroom and come back and ask what can be done to resolve this issue. [Name Removed] asks [Name Removed] (site manager) and says that they will be in contact next week when they hear back from Fyshwick. I asked if the email was in regards to the missed repair and the noise and [Name Removed] says 'yes, we will contact you next week'.

I was gaslighted by [Name Removed] and made to feel that this is my fault. I wouldn't be bringing the car back if everything was ok. I know my car and the noise was not there beforehand. I should have never been treated this way and made to feel like this.

Prior to this incident they made several mistakes with my booking after I rescheduled. [Name Removed] said there must be something wrong with the booking system. I also received a text message after I picked up my car on the day that said unfortunately the repair time has been extended due to the repair taking longer than expected. Your new estimated completion date is 2023-10-09. Any questions, call MOTORSERVE MITCHELL on 0261833374.

I should have never brought my car here; it would have been less of a headache to get it repaired privately instead of under insurance. Motorserve Mitchell just don't seem to care and would rather be disrespectful instead of helpful. There was no apology about the noise or any offer to remedy the situation.

They have now said I have to take it to Toyota servicing and get a statement outlining the issue. Motorserve is not taking any responsibility for the damage they have caused.

I ended up taking my car to Toyota and they said it was loose styrofoam in the back where the spare tyre is and that the jack was incorrectly put back in. I don’t understand why Motorserve had to touch that area but that’s what was causing the noise. I wasn’t making up things like [Name Removed] had implied. They did cause the noise and lots of inconvenience. What a headache!!

Great customer service – I have used MotorServe, Brookvale for over 5 years and have found them to be reliable and transparent. On my most recent service I had an issue regarding a difference between a quote and the actual price charged for a service. I sent a email to MotorServe outlining my concerns and within 2 hours received a call from a MotorServe manager. We went… Read more ·  1

through the facts of the case and my concerns after which the manager offered to pay the difference between the charge and the original quote which I accepted. I was very impressed with the speed and reasonableness of the MotoerServe response, great customer service.

Thank you Motorserve Homebush West – I would like to say a huge thanks to Belinda at Motor Serve Homebush West for going the extra mile in assisting me today with my claim, she is truly a huge asset to Motor Serve , her lovely phone manner and help made me believer again in great customer service. Well done Belinda ! and the rest of the team at Homebush West Motor Serve are… Read more ·  1

wonderful and friendly also , lovely clean premises and constant updating me on all matters relating to my repair.. What a great experience Highly recommended ..

Outstanding customer service – I was very impressed by the efficiency and kindness of the. Castle Hill Motorserve staff. Excellent work on the car and they kept me informed at every step. Highly recommended. Show reply

Excellent overall experience - from drop off to pickup – After trying various servicing outlets, must say MotorServe stands out. Very Professional and friendly service at reasonable price. Really want to mention Asma at front desk at Castle Hill, she goes above and beyond her role to help. Very knowledgeable and has great communication skills - one of the reasons why I have engaged them for past two… Read more ·  1

years. Having an American car presenting some complex challenges, Asma’s advice really helped backed by professional team of mechanics and a good manager in Michael. Highly recommended!

Terrible service – Went in for a wheel alignment, which I booked and informed them I will be waiting around. Waited 90mins and the car didn’t even leave where it was parked. They didn’t even pretend to make excuses for the delay. Picked up my keys and left. Waste of time

Avoid at all cost! – The 'service' provided by Motorserve Mornington is worse than non-existent. No communication, no answers to questions, no calls returned. My car will allegedly be ready to be picked up on 22/12/23 but I only know this from several robotic text messages. They 'can't say' what time it will be ready or even assure me that it will be there to pick… Read more

up. Of course then they will close and they 'can't say' when the repairers start back in the New Year. It's been four and a half weeks to replace one door, one wheel and allegedly repair the suspension (which did not appear damaged in the original assessment). This has literally been my worst customer service experience ever. It has affected my job. It is impossible to plan around work and a hire car because they 'can't say' anything useful. Pay the extra premium in order to choose your own repairer and avoid this place like the plague.

Foreman Sam at Gladesville is the BEST – Tuesday 28 Nov 2023 - I had a bizarre issue with my central console - a battery stuck under my e brake button. About 4.30pm I rang the Gladesville centre for some advice and I was put onto Foreman Sam. He offered to have a look first thing next day. I met him at 9.00am Wednesday. In a few minutes he had solved the problem. He was so skilled and… Read more ·  1

very helpful. Such a nice person too. I was very impressed by Sam and I greatly appreciate his assistance. Kudos to Sam. He deserves a Christmas bonus in my opinion!!!