Unreliable Company with Poor Customer Service
Ordered and paid for items 2.5 months ago. They told me my order had been lost in transit and said they would send the products again. I received a couple items 3 weeks later, when I asked where the other products were they said they were out of stock. Never received them given partial refund, I waited for months while they held my money ( over $1000) then only to be told they didn't have the stock. Complete breakdown in their communication and not professional.
I will not use this company again.
4 weeks later no product, no responsibility, no apology, waiting for a refund
4 weeks after ordering on line, I enquired as to where 3 pairs of hiking boots were. I was told via chat messenger that they were lost 2 weeks earlier in transit and that Australia Post was to blame.
Cheap outdoor gear - hit & miss
Online retailer for cheap outdoor gear. Especially great for kids winter outdoor/ski clothing but be aware you do get what you pay for. OK for kids as they grow quickly, but clothing wouldn't last the distance for adults. Some items are poorly made, and fleece can be on the thin side - but tolerable considering price point.
However word of warning about returns ... I have had to make a couple of returns and even though I found the returns process straightforward, their delays have made me uneasy. I've made 3 separate returns and each tim...e the company has said they have not received my return package. Thankfully I have had proof of postage from Aust post and could send them tracking number and copy of receipt and once I have done this, my return packages have been quickly "located" and the refund given. If you do purchase from them and make a return, make sure you keep photos and proof of postage back to them. I won't be purchasing from them again.
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