Don't waste your time
I was a customer for 15yrs, I had 2 car loans one 7yr loan paid off in 3yrs & a 5yr loan paid off in 12 months.
I have inquired about getting a new loan but Move say no and other banks say yes. They don't like it when they are not making money off you and won't give you other loans if you pay off loans to fast.
I have since taken my business to another better bank. After Move left QR its gone down hill in service and loans.
Terrible and rude
Took forever (2 months) to process home loan.
Rude customer service when I rang to ask about the delay.
In the end I cancelled and went with another bank and had to buy a different house.
Great experience and communication!
We found MOVE bank by searching online for a car loan with the best interest rate. After a lot of research we steered clear of so many online companies as they had hidden fees and their loan conditions were very rigid. However MOVE has stuck to their word and offer the best interest rate, low application fee and no early exit fees - along with a redraw facility for the loan. But that aside, I am actually here to share that the staff are fantastic to deal with! You get through to the person you need to speak with straight away and your applicati...on is handled efficiently. Thank you Callum, Sascha and Marcel for all your hard work and A1 communications. This was the most pleasant loan experience I have ever had! Great work MOVE, you train your staff very well!
Very prying Bank...wants to know all details of your life, constant annoying contact
Joined by opening a simple bank account, despite passing all ID checks online, refused to open account, said I had to "contact them" by forcing me to speak to a staff member from their Office. Finally spoke to somene, verified by ID AGAIN but this time with a LOT more ID required then online. ID Fraud bonanza! Finally and successfully opened account. Then they keep pestering me consistently with SMS to keep "Call us ASAP" for some stupid reason. Ugh, No! Just leave me alone, you idiots! Will be closing my account - I've had enough of this constant needing to know more about my private life. Worse than China.
still cant access my money
I have not gone to banking ombudsman yet. Still trying MOVE. I cannot access my account on line. They have blocked it. They refuse to unblock it unless I answer their 15 min survey with such questions as "What do you like about MOVE? How did you hear about MOVE? They literally wont let me access MY account!
I transferred $20000 to this account, and I cant even see if it got there. Don't use this bank.
Transparency and efficiency runs high
Publishing the least interest rate in the industry is one thing and actually approving a loan for a customer at the same rate & keeping it fixed for the entire duration and mentioning it in the contract is another. There are other online providers as well however their fine prints disclaimers clearly mentions that the interest rate can change anytime during the loan duration. Marcel, the lending specialist made it very easy for me as a customer to trust the process and move things forward. It's a lengthy process unlike dealer finances however t...he effort & wait is worth the outcome. I am grateful to Marcel for understanding my financial and occupation situation and proceeding with the case setting out very clear expectations with no ambiguity. I am happy that I chose Move Bank. Marcel deserves a huge appreciation. Also, I like your queue/work force management, I was able to quickly get in touch with a person without a run around and neither I told that someone will get back to me, I could always talk to Marcel whenever I called.
I have been chasing Move bank for a car loan for approx 2 weeks. I called them and email them multiple times and provided them with the relevant documents on time. They kept asking for more documents which one of their agents accepted that may not be needed. Despite giving all the docs, I had to then chase them frequently for status updates. I did at least 4-5 times before I finally got a curt email saying that "they can't assist on this occasion".
Its them which is getting the business and there should be some care shown to customers. They need to respect customer time and can't let them run around. They should have at least some courtesy to even call or provide a proper reasoning for rejecting.
Poor assistance with loan application process and follow up calls
After reading Canstar reviews I thought I would apply for a new car loan with Move Bank and step away from the major lenders used before. Long story short its been 8 days and they have failed to contact us regarding the applications status on more than one occasion resulting in my needing to chase them to learn of anything. On at least four occasions I was informed it was still being processed for ever changing reasons i.e. requiring further evidence (which they fail to tell you until you call), to not checking their emails to process said evid...ence, to failing to give answers as to expected time frames on approval processes. Move Bank is an uninformative service that provides little detail and has made a simple loan process over complicated and stressful. Not even worth dealing with to save a few points on interest
First home buyer
I've been with move bank now for five years i joined when they where railway credit union I've always found them very reliable & great to deal with & extremely helpful they also have a great amount of products
I recently applied for & got a mortgage from them it was very easy from start to finish and the person i was dealing with Stephane Feuillye was absolutely brilliant through the whole process i don't think i would of recived the same help and personal touch from any of the big banks
I should point out I'm based in WA & move bank might as well of been next door to me it was that easy
Avoid time wasting, approvals are worthless
Was given conditional approval on my car loan for over 70k.
Went ahead with a contract on a vehicle for only $38K
Then they decided to advise, the loan does not meet lending criteria.
Oh hey put your wife on the application so we can destroy he credit score also!
Avoid these clowns, great rate on vehicle loan, just took them 4 days after conditional approval to decide I’m now not meeting lending criteria, great
Now I have to go make another application.
Give this mob a wide berth.
Excellent, personalised customer service
Unlike the big banks, Move bank assigns you a dedicated customer service representative to handle your home loan application and setup. I'd recommend Move Bank without hesitation: excellent customer service, efficient and responsive, offering competitive home loan rates and personalised support. It's an absolute pleasure dealing with the staff at Move Bank.
I have moved all of my CBA bank accounts to MOVE due to their excellent products. Easy to set up, no tricky interest rate rules and easy to avoid fees. Helpful advice over the phone and prompt response to requests over the phone.
Best Bank (Credit Union) Real People.
I joined this bank in 1980 when it was the Railway Institute Credit Union and it was one of the best decisions I have made. They have a good web site but if their is something you don't understand a quick phone call has always been helpful. The best thing about them was my trips into central station and talking to one of the ladies about the different accounts I should have or not have, and how to use Debit Cards, I have never had to have a credit card thanks to the advice from the loan dept. It is well worth a look at the website or a visit.
In November 2016 I tried to open a high interest account for both my children. I rang up, got forms emailed to me, and lodged them in person, with my children, with proof of identity for them and myself.
I was told I would be contacted when the account was open. A week later I rang, and was told someone would get back to me. A few days after that, someone rang, just to see how my experience was with them - I told them the accounts still hadn't been opened - he told me he would investigate and get back to me. In January 2017, I contacted them a...
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