Mr Appliance

I have just received my shipment and would like to thank you for packaging the glass so well. I was a bit worried that it might break in transit but it is here in one piece! Also, the shipping was very fast so all in all I am impressed.

Gday Regina - just wanted to let you know , parts arrived & have fixed the problem. Thank you for your help / assistance with this & will certainly be recommending your organisation to others… Rgds Sean

Do not use them. They delivered me a completely incorrect part to what I ordered. I have been following them up for correction and provide the part which was ordered but they do not respond via email or the contact form. There is no phone number to call either. Use a more reputable company than this.

Great Customer Service – Rare to find prompt and efficient customer service with any company these days, but I was very satisfied with the exceptional customer service experience I received. I accidently ordered the same part twice, and sent email to advise. The order was promptly cancelled and PayPal refund processed straight away. I then had to cancel the original order… Read more ·  1

as well, and again this was done with no hassle and PayPal refund processed again straight away. If I ever need another part I would definitely purchase from Mr Appliance again.

exceptional service – I would just like to pass on my compliments on your service. Even though I did not need the products and ultimately returned them, everything about dealing with your company and its online staff has been outstanding. To be honest probably one of the best online shopping experiences I have ever had regards Show reply

Accurate and great communication – Context: housewife with no idea what to order but with you tube and google to guide. Happened upon mr appliance who sent diagrams, double checked and communicated when stock was out and would be available again. Nailed it guys. 'New fridge' for under $100 Show reply

5 months ago I ordered a set of replacement knobs for my cooktop from the online parts list but they arrived with a different spindle which meant they didn't line up correctly when in the off position. I returned the parts, received a refund and sent them the serial and model number of my cooktop and after a few emails with a parts diagram they… Read more

determined what the correct part was so I re ordered just the one item, as it was quite expensive, plus postage. The part received was nothing like the one I needed and after they spoke with their supplier weeks later they confirmed they sent the wrong one. They provided a return label but failed to mention it was coming from Australia Post and not from them. More weeks later I followed up, found the label and returned the item which was refunded. I asked if they were going to send the correct one but they told me as it was refunded I would need to reorder the part which is now more expensive plus pay postage again. I asked as it was an error on their part to allow me to pay the original price without paying the postage again but they apologised for the inconvenience and declined. A waste of my time and money on all the postage for one single knob. Terrible customer service so won't use them again.

[Content Removed] – I purchased on December an Item, we are now in January 28th and I have no received the product, refund or customer service response. I think this website is a [Content Removed].

Missing purchases – Have emailed this business twice following up a product order No response and no product, be very careful when dealing with this business No phone number to call And no answer to emails

Ripped off – Avoid at all cost. If I could give these clowns less than one star I would. Its been 8 days since i completed at purchase. I haven't had any dispatch notices. No tracking to say the product has even been dispatched. There is no contact phone number for these clowns and the contact forms on their website are disabled, which says it all. Unfortunately I will now have to re-buy the product from a more reputable company.

Easy Process – I needed a replacement part for my fridge water dispenser. Their website was easy to place the order and it was delivered quickly. One happy customer! Show reply

Very good – Required a new oven element. They had the element in stock, was a genuine element, not a cheap copy, price was good and postage reasonable. Was reassured by the fact that they are an Australian based business, not an overseas business pretending to be Australian. Part arrived quickly. Pleased with the whole experience. Show reply

Saved me money – New valve saved me from buying a new washing machine, excellent time on delivery from East to West. Very happy with service and tracking of item. Show reply

Very happy – I ordered FLAT oven shelves because the shelves supplied with my new oven had a curved lip which I thought was awkward & even dangerous. I much prefer the shelves from Mr Appliance... Show reply

Excellent Customer Service – I recently bought microwave oven glass plate and although the part I purchased online was incorrect for the oven I had, Mr Appliance customer service assisted with finding the right part and although was more expensive than what I had purchased, they honored the original price and sent correct part. Great level of customer service. Thanks. Show reply

Great, but poor communication – The site was easy to use, the product got to us within 48 hours and was exactly as described. Amazing turnaround. However, I didn't receive a confirmation email of my purchase, and I submitted an enquiry on the website for confirmation and never got a response from them. The first communication from them was asking for this review. Other than that, it was good. Show reply

Happy with service – Purchased a replacement vegetable bin for my fridge. Mr Appliance was cheaper with flat rate postage. Was kept informed of the progress of my purchased which arrived within a week. Show reply

Pathetic performance 2023 – Avoid this company!!!!! Can I leave minus 1000 stars? Before you press "order" on their site, get a pile of $$$$$ set fire to them, at least you will get a little heat and light for your hard earned cash. I inadvertently duplicated a purchase and paid twice. I emailed them with zero response. Their "Contact us" page, no longer works!!!!!!! There is no phone number to follow up on. They have my money, and I have no goods, no refund, no response.

Got the items I purchased – I placed an order. Then I seen the HUGE amount of bad reviews for this business all over the internet. I went into a mode of panic, thinking I wasn’t going to get the items I purchased. They don’t reply to emails and there is no telephone number to call. However the items did arrive within a few days.

Poor communication but I got my parts quickly and at a very good price – I was a bit concerned when I got no order confirmation or other communication for a week after ordering my parts, and then read all the negative reviews. However, I received excellent service from their supplier, Doug Smith Spares, and their courier service and the parts arrived as promised within 9 working days of the order. It looks like… Read more ·  1

they outsource their suppliers. They do have a comprehensive range of parts and this was the only site I found which clearly advertised the 2 Everdure BBQ parts that I was after.

Terrible, DO NOT USE MR APPLIANCE – This is an automated store with no customer service. The part you select MIGHT be in stock somewhere in the world, this site seems to just send the order to 3rd parties who MIGHT send it... but they WILL take your money regardless

Don't buy from this company – I ordered a part for my oven. They sent the wrong part. I phoned and the message said to email. I rang again and chose a different option and went through to what I feel is a call centre. The women had a strong [Content Removed] accent. She said she couldn't help me and to email. I've emailed three times and still no reply. I think this company is a scam.

Appalling. Unable to contact customer service. They still have my $$ after 7 months ! – This should have been a simple refund for incorrect parts. Seven months later, 6 emails ignored, customer support phone number goes straight to messagebank. They have received the parts back and kept my money which I am entitled to have refunded !

Appalling service – Ordered part for my dishwasher almost a month ago. I still don’t have it. I’m being told it wasn’t in stock and they are waiting to find out from their supplier when it will be back in. I don’t know why they listed it for sale if they don’t have any inventory - it seems misleading and based on other reviews here this appears to be their business… Read more

model. I wish I had read these reviews first and then gone elsewhere because I’ve been without a functioning dishwasher for weeks now with no end in sight. Wish me luck requesting a refund.

Edited to add: Today is 29 July 2022 and they’ve now told me they won’t have the part until early September.

Avoid this website – I ordered a part for my stove that cost forty dollars. I ordered it two weeks ago and have not received it. I have emailed the company. Companies that can't supply products should be shut down and not allowed to trade . Especially when everything is expensive and money can't be wasted. I'll be making a report to Consumer Affairs and the AAAC .

Incorrect part received – I was sent a different part from what I ordered. This company won’t reply to my emails now and I can’t contact them by phone. Waste of money and my time. Stay away.

TERRIBLE! – Part ordered over 3 weeks ago. No response to multiple emails asking for confirmation the part has been shipped. All phone calls go unanswered. There is an option to leave a message, this has been done but no return call received. Unsure if the part is being sent or if this is a SCAM. If only I had looked up reviews before ordering/paying. Hoping to save others from making the same mistake.

Never again!1 – If only zero stars were an option. I placed an online order for fridge parts that were in stock, which supposedly would ship the next working day according to the Mr Appliance website. It’s now been a month and despite repeated phone calls and emails, no one has responded at all. I would have been better off just throwing the money I’ve spent… Read more

straight into the bin… it’s gone. I’ve since purchased the parts we need elsewhere and received them 2 days later.

Worst experience ever with this company. I wish I’d taken the bad reviews on board a bit more (got myself to blame for that one!) So many poor reviews that I honestly think the good ones are fake write ups from friends!

Range hood part came quickly, fit perfectly, cheaper than competitor – I was initially put off by the bad reviews here, especially one saying their number is disconnected (I called the number; it worked fine). So glad I ordered from Mr Appliance. The other competitor with this part in stock (Big Warehouse) had worse pricing AND tried to trick me by advertising "Free shipping" then adding $8 for shipping during checkout. Mr Appliance had no hidden fees, no signup required, and a cheaper price!