Mr Cycling World

I strongly recommend Mr Cycling World and Director Rhys Smith for your next purchase. My recent experience buying bike tyres was that not only do they provide a wide range of parts at competitive prices, but their service is very efficient, friendly and helpful.

I've found Mr. Cycling World to be a great site for a wide range of cycling needs. Their prices are good and the communication from them is top notch. I wouldn't hesitate in using them again and they come highly recommended. IM

Positz S52 Bicycle Chain. Great quality chain for a great price. Friendly and helpful customer service and super fast delivery every time. I put one on my mountain bike and one each of my road racers. They are smooth and don’t slip and they work exactly like they should. Highly recommended

AVOID!! Zero stars. Absolutely pathetic customer service, & nonsense business ethics designed to screw you out of pocket (when you delve into their terms & conditions). I was sent the wrong size tyres, then they refused to exchange them for the correct size, all because I hadn’t actioned anything within 7 days. Pretty hard to achieve when they… Read more

took 2.5 weeks to arrive… States she ‘understands I believe the wrong size was sent’ despite pictures sent clearly showing this as a fact, not something ‘I believe’ Offered store credit for their return, meaning I’ve got to cough up for three lots of postage, by the time I post them back, then they post me (assuming they get it right this time) the tyres I have to reorder with their store credit- (their policy)- & I haven’t even factored in their restocking charge- oh yes….. I would have spent more on postage & fees than the tyres themselves! All I wanted was what I ordered & paid for, but that’s too hard. [Content Removed]

Faulty product and no acknowledgement of rights as a consumer – I purchased 2 x 4 packs of Positz 700c Road Bike Inner Tubes 700 x 18-25c. I have never run through tubes so quickly. Some deflated before they hit the road as there was a fault where the valve stem connected to the tube. Most failures were at seams. My first contact with the seller was ignored. The second time they blamed it on installation. Even… Read more

after pointing out Australian consumer rights and guarantees for replacement of faulty products and including an image of the fault it was still an installation problem.

I will not buy from here again, refused to replace faulty product – In a package of 2 tires and 2 tubes one tube had a hole. Seller refused to admit this is product fault and claimed the hole was made during install. I will not return to this business again.

They had a package of tyres and tubes, that suited my needs and keenly priced. I had a question after ordering, it was handled quickly and with an excellent level of detail.

Mr Cycling World had prompt and extremely helpful customer service, overall I am very happy with not only my dealings with them, which were always pleasant, but also the outcome. Their staff were indeed very agreeable and put the appropriate time and care into speaking with me, and ensured I was well looked after.

This is my third purchase from Mr Cycling World. Products and prices are always good. Their selection is always increasing. I especially love their selection of Cycling caps. Made in Italy, the quality and designs are better than any others I have tried. An easy to navigate website, and very quick postage. Customer service is also very good, speedy replies, and nothing is a problem. Great Australian business.

CACA !! – Bought two water bottles on the first of October and still am waiting for them as it's the 31st of October. No help from their so called reps. Tracking still says ready for processing. Fraudulent business and scummy workers.

Customer felt the caring experience – I contacted your site to find some rare bike tyres. The administration replyed quickly and let me know they would research immediately. Although the tyres could not be found they updated me with correspondence daily and I felt so happy that they went out of their way help. I felt they actually cared.

Top notch customer service – I purchased some water bottles from Mr Cycling World, then realised I had forgotten to put in an additional item into my cart. Not wanting to pay an additional shipping cost, I emailed support and was pleased to receive a quick reply from them with a code to use for the missed purchase to remove shipping and they would send everything to me in… Read more

the one go. Absolutely excellent customer service from Sarah, was polite and quick to respond. Received my order in record time too! I highly recommend them for any bike parts or accessories.

I'm back on the road again – I was in need of tyers urgently, but I couldn't find the specific size anywhere. Not only did Mr cycling World have them, they where very cheap but of great quality also. They arrived so very fast. It's very impressive, I have to say.

Wonderful company, old fashoned service – Thabnk you for being such a wonderful, reliable Company. The ordered goods arrived early in pristine condition. All my friends shop with you and you came highly recommended. It was a pleasure to do business with you. Keep up the good work. Cheers

Great bike accessories at great prices – Purchased a set of road bike tyres + tubes. Great price for good quality and super fast shipping. This is second time buying from the store- highly recommended.

Poor customer service – Pricing is reasonable but if anything goes wrong with your order, they are non-responsive and defensive. It took me a few days and a few emails before getting a reply. The replies have been very unhelpful and not customer-oriented at all. Beware if they do not have all items on your order in stock(even though it is advertised as being in stock).… Read more

In my case, half off the order got sent out and it was the wrong size(water bottles). The other half was out of stock and will not be restocked. Because I only ordered the bottles to avoid the shipping fee and they also did not fit, I chose to return them. Then the returns policy kicks in: 20% handling fee is deducted if you want to do a return, plus you will be paying for the postage. The process has been very hostile to say the least and I will avoid this company wherever I can just for that reason. They should not be advertising items as being in stock when they cannot fill the orders. If they realise their mistake, I dont think it is unreasonable for them to bear the costs of rectifying the problem. No room to move with this company.

Easy transaction, great product – I needed a bike pump for my son, I had no idea what to purchase. I reached out to Mr Cycling World who replied quickly with options. Easy transaction, will use again. Bike pump was a good choice.

Great service – Had to get new tyres for my 15 year old bicycle. Its nothing flash but its a solid bike. The people at My Cycling were so helpful. Lots of help and quick resposes to emails. Products were as described on the web site and arrived in Queensland within a few days. Havent installed them yet but looking at them they appear to be good quality from Sri Lanka.

Worst online store I've encountered – 1. They mark products that are special order as 'In Stock', then set a shipping date for a month after purchasing. The notes about it being special order are buried way below the Add to Cart button. I'd give them the benefit of the doubt and call it poor design but the response from support when this was questioned was rude AF. 2. Then when the… Read more

package did finally arrive it was the wrong item. No problem, mistakes happen, but they expected me to pay for the packaging to return it. It's only a few dollars but it wasn't my mistake, why should I pay anything extra? Especially when they're being as rude as everyone else that's left similar reviews has described.

Based on the high % of one star reviews with similar feedback, this seems to be business as usual... Avoid!

High Pressure Wheelchair Tubes – A big thank you for the two extras wheelchair tyre tubes. That you guys sent me. I highly appreciate it, trying to find this in Perth is impossible. Thank you again

Sent me the wrong tube, Normal instead of thorn resistant. email didn't work I sent to another email , still waiting – The photo said thorn resistant I got standard tubes, I wanted thorn resistant It's safer via eBay, at least there is a paper trail. Frustrating as No receipt in the package, I had trouble finding information where I bought the tubes from. The owner rang me, he could not supply me with thorn resistant. He did send me a receipt of what he sent me.… Read more

Problem not resolved but an effort was made. He sent me 2 other emails requesting to delete my review. I think I will leave it here. It's not worth posting the wrong tubes back to them , so I will move on!

Quick, efficient service .... with progress. Very im pressed – A comment on the Pedals .... they do the job perfectly. I needed to temporarily(?) replace the clip-on racing pedals .... dangerous (for me) in traffic, or sudden stops, when I can't immediately release; I've fallen a couple of times - not good for a senior person! A (probably) needed modification ... the small triangular piece at the back of… Read more ·  1

the pedal, needs to incline DOWN about 45 degrees, to ensure a smooth-soled bike shoe can flip it "horizontal" to insert one's foot immediately; the pedals on my MTB are such, always ensuring a positive, reliable foot-in. I've done the modification, myself .... excellent results. Many thanks for the op. to comment.

Fraudulent Seller – Fraudulent seller takes your money and does not deliver what you ordered. Very rude and aggressive replies. I hope nobody else ever has to suffer like I did for making the mistake of trusting this guy.

Scam business - avoid at all cost – I bought a pair of tyres from them. When I received, they were all faulty with holes, cracks and uneven surface. I called them for support. All they told me was the products are as in the description, but that is just a way they try to deny the problems. They asked me to read the description again before complaining - very rude service. In the… Read more

description, they said the tyres meet the "workshop standard", the only problem is their "workshop standard" is actually landfill standard. You won't be able to use them.

More disappointedly, they will not help you to solve the issue. There won't be any refund (they give you credits to buy other crap products from them) and you will need to return the goods with your own costs even if the products are at fault.

Not happy (expresspost advertised) – Express advertised on site ,email to enquire very rude and abrupt answer . Absolutely not recommend this business . Been waiting and still waiting 2weeks.