MSI Australia

Absolute garbage. I bougght a monitor from them, and not only was it more expensive than my old one, it looks almost identical. In my years of playing games I have never broken anything before, but this monitor and its forced OLED Panel Care almost made me, I will 100% be grabbing a hammer and destroying this once I buy a new monitor

Inferior product and poor warranty claim/customer service. My son had his laptop for approximately 6 months and suddenly the touch pad stopped working. After trying absolutely everything we possibly could, we could not even find the drive for the… Read more

touchpad. It was sent back to MSI for repair. I received no information after a week and reached out to them. They said they are busy and it will take awhile before I get informed. Received the laptop 2 days later without any notification and was dropped at my doorstep with no one home. I live on a main road and could easily have been stolen. They left a note in the box saying the connection was loose with the touchpad and they fixed it. Within a week the backlights of the keyboard were flickering, the laptop would go to lock screen during use, would lag when trying to log into computer, would need to do a force shut down. Contacted MSI again and asked for a refund or replacement with new laptop. MSI said they can only offer a refurbished computer. I advised MSI I do not have any confidence with their repair team as they caused more issues when they sent it back. They said I would need to return to UMart if I wanted a refund. Decided to take it back to UMart (where purchased) for repair again. At this stage a portion of the keyboard became dull. The worker could clearly see there was an issue with the lighting on the keyboard. He sent it in for repair with MSI. A couple weeks later we were told to pick it up. My husband went to get it and as soon as they turned on the computer, you could see the keyboard lights were not fixed. MSI said they ran extensive tests and there was nothing wrong with the laptop. The worker could clearly see the issue with the keyboard and my husband told the store he does not want the laptop back, he wants a refund. In the meantime I sent multiple emails to both MSI and UMart. MSI responded saying there is nothing wrong with the laptop, UMart never responded to a single email. After 2 weeks we receive an automated email from UMart saying our laptop is ready to be picked up. As UMart had not bothered to respond to a single email, my husband called them and demanded answers. Suddenly their warranty team emailed saying there is nothing wrong with the laptop and they cannot offer a refund so we need to pick it up. After questioning why not a single repair person has seen the issue with the keyboard but everyone else can (including their worker), they did admit that the worker did see the issue but they do not determine whether a warranty claim should be approved. He also said the warranty team decided 'Following the assessment, MSI have denied warranty on the basis that the keyboard is operating within design specifications and all keys are illuminated. We have independently reviewed the product against the guarantees under the Australian Consumer Law and do not believe the condition of the keyboard meets the standard for a fault or constitutes misrepresentation of the product.' So basically the lights aren't functioning properly as advertised but it's 'good enough' so I need to just deal with it. After all of this I have looked up reviews for MSI and it's clear this is a pattern for them. Their laptops do not function as advertised and they will not provide a refund. Stay away from them, worst customer service I've experienced.

I purchased an MSI motherboard from Amazon Australia, well within the warranty period. MSI later refused to replace the product, claiming it was sourced from Amazon USA. As an Australian consumer, I cannot purchase from Amazon USA, and this was never mentioned when I provided the serial number and model during the support process. Had MSI… Read more

disclosed this earlier, I would have avoided unnecessary shipping costs.

Despite the product being under warranty, MSI Australia failed to honour a replacement. This appears inconsistent with Australian Consumer Law requirements regarding consumer guarantees and reasonable remedies.

Unfortunately, this is not my first negative experience with MSI. Previously, I returned an MSI liquid cooler and never received a replacement or the returned item. During that process, there were clear disputes between the retailer and MSI’s RMA team, resulting in delays and no proper resolution.

Overall, MSI Australia’s customer service and warranty handling have been extremely poor, causing both financial loss and inconvenience. Based on my experience, I would not recommend MSI products or support in Australia.

Currently using my second MSI gaming laptop for both hobby & work. These are absolutely beautiful & flawless machines. I am a secondary school teacher who is on the move most of every work day & physically the MSI laptops are so much easier to carry than some of the other brands. For example my husband has an Asus Rog & it is absolutely hugely… Read more

heavy! My laptop is on virtually all day during the week, carried around, open & closed countless times daily & it's connectable to almost every device I find in the classroom. Mine mostly gets used for office documents, presentations, playing music, streaming, audio editing, gaming, watching movies & reading. Not once has there been any issues connecting to different networks or campuses at work. Having a laptop that is speedy is paramount when you're teaching secondary school kids. What's the funniest part about using this MSI for work, (instead if the classic Education Department Lenovo!) is how often I get compliments & enthusiasm when a new class notices my MSI for the first time. When the students discover what laptop I'm using, it's immediate "cool teacher cred!"

MSI Prestige Studio 16inch 13th Gen Intel core (14 cores), i9 with 2TB SSD drive, purchase July 2024 – This is a bit of a read but there’s a lot to talk about…. I have used the same brand top end laptop for more than 25 years and still have the last 4 in excellent working order, albeit with obsolete technology being the only reason for replacing them. I saw the specs of the MSI Prestige Studio 16inch 13th Gen Intel core (14 cores), i9 with 2TB SSD… Read more

drive and couldn't go past its value for money, with Windows 11 Home included. I went for a gaming type machine, because I wanted something robust with longevity. MSI offered the all-round Laptop which I have been using for one month now for a not for profit Association and personal use. Even my computer expert who migrated all the apps, files, data etc, to it, commented on its blistering speed, beautiful display and QHD screen (165Hertz refresh rate), with backlit keyboard. Took me a couple of hours to get the hang of the touchpad but after that I no longer take a mouse with me as it’s just as fast. The keyboard swap between US, UK and AUS is a breeze. This computer takes 18 seconds from pressing the power key to load everything and be ready to go. That is incredible considering the stuff it has to load and handle. The MSI USB Gen2 docking station I bought is something else with every type of connection I need to run NAS systems, DP connection and the works. I connected a 3 port USB 3.2 hub into the Dock which I put Bluetooth Keyboard & Mouse, printer and an 8TB ESATA drop in drive into it, to keep the tower relatively free. I was even more impressed with the docking station, as it has its own power source to run the laptop, so I could just keep the 150w power source in my travel bag for when I go off site. On the laptop USB C connector, I have attached a cable to run down near my remote 101 keyboard so I can connect anything to it, like mobile phones and any other USB devices. With The second monitor using the DP cable, I have the best of all worlds. The graphics card is good too, as really big jobs don’t lock it up and the 32gb RAM has it singing along with the laptop dual fans whirring up when it’s under big loads. I also run a laptop cooling fan underneath it to give the dual laptop fans a chance to keep the system cool. The MSI Centre hardware monitoring and other features are instantly accessible, and it has a system restore and boot but I have been using AOEMI backupper for years, so stayed with that. I connected everything through a smart plug, and simply turn everything on and off with my android Phone or Watch. Why a 16-inch screen? How could MSI possibly fit all the technology into a 13 inch compact and as you get older it’s so much easier to see what’s going on with this fantastic QHD screen. The 2.1 kg weight is not an issue, as it’s only 17mm thick, and as I said before so full of technology and to top it off has a full metal body, which wipes the floor against plastic models, as it could take a knock on the corner without a piece braking off like the plastic laptops are prone to do. The fingerprint sensor is brilliant as it works every time, even with slightly moist fingertips and the Web Cam lock switch is a really great idea. I rarely use the built in speakers, but they are clear for 2 watters, however I have a Bose desktop stereo system with the big woofer box under the table for when I want to play top of the range FLAC tracks. I added an extra year warranty and took advantage of the extra 3 months bonus, so I have 3 years and 3 months now. I genuinely hope I am still as wrapped in this laptop in 2 years time I bought this laptop from UMART, as I’ve been dealing with them for a quarter of a century now, so I trust them for my online purchases.

I am not technically minded and the comprehensive help provided by Rekahn Monis has been invaluable. He provides clear and comprehensive information and no request is too much, he is always ready to assist further. This is the best technical assistance I have ever received from any support service. Show details

About warranty issues and MSI Returns setup. For a decade now I have constantly bought MSI laptops Gt72s, Gt76 DT 10sgs and Gt77 HX 13vi. Also at the time of purchase I opted for an extended warranty as a smart, cheap coverage for an extra 12 months on top of the 2 years standard warranty. Recently I had a few BSOD's and couldn't work out what was… Read more

the problem. I contacted MSI through email with some error pictures which promoted the repair team to send me details to send back by Star track my laptop. I was contacted by email from MSI repair team and explained a new motherboard was needed and I was advised it would take a few weeks to fix, But that was not the case within a few days the laptop was fixed and back in my possession within days. Personally I have had dealing with some electronic device vendors which were horrific experiences but with MSI they have been consistently professional and very quick with their warranty obligations.

very positive – nothing but praise for the company. I purchased a Stealth gs66 four year ago. two years and 2 months the letter r stops working. I contacted the company to get some advice and they couriered it back to sydney at their expense. fixed it and sent it back within a week. including some new parts even though it was technically outside warrenty period… Read more

they didn't charge me a cent. I have now just purchased the vector 68hx Vi. only complaint i have is the brightness of the keyboard but other than that its a beast.

Never get a MSI laptop. As a reasonable web guy but this laptop is absolute nonsense. Its loaded with cr#p Microsoft edge and other garbage from ms and you need to scrub the PC to get chrome. it says you get chrome by this process but reverts to edge and edge is like billy the goat. useless. they might be good on gaming which i don't use but this… Read more

laptop tests even my willpower not to throw it thru the office window of MSi it irritates me off that much.

Awful – Very poor Experience with an RA through Umart. We have had no router for almost a month - it is a bit rough we buy a $399 router for it to fail less than 12 months after purchase and they are taking their sweet time. Whole RA and Return process a Nightmare. I will not buy anything From MSI again. Show details

Worst of all brands – I would NOT buy any laptop from them . Their service is s and they don’t have parts available for older models . Worst part is the customer service . Where for other brands you can get the stuff easily and only but not for this

msi customer service – MSI customer service for tech support is absolutely shithouse for their MSI Centre software, their software is faulty and buggy, the MSI Centre doesn't pick up hardware for hardware monitoring for setting and RGB lighting customisation, i have a few MSI hardware products and the software doesn't detect any of the hardware other than my MSI GPU. … Read more

My MSI MAG CORELIQUID V2 AIO and fans have RGB that is customisable for the user the MSI Centre doesn't detect the AIO or fans and monitors I highly recommend do not buy any form of MSI hardware because their software doesnt not work properly and boycott MSI pc hardware its not user friendly and the customer service for tech support is crap they will not help to fix the problem and offer no solution as a temporary fix.

The customer service agent says this a new problem for them when its a lot of crap they are aware of the problem and refuse to fix it if u want to see extra reviews on this software click the link below.

https://www.reddit.com/r/MSI_Gaming/comments/r7fijp/msi_center_the_biggest_crap_of_software_i_have/?rdt=34266

Great device, terrible service – After many months of troubleshooting an intermittment fault I was able to get an RMA to return my laptop for service. That process overall was pretty smooth except for the fact that they returned the laptop with Windows 10 instead of Windows 11. Their fix is for me to drive it to their agent on the other side of the city next week when they have… Read more

availability and then come back later that day or maybe the next to collect it. No urgency or ownership over their mistake and fundamentally leaving me without my laptop for another week. Issue first logged in March 17, finally sent for service May 8th, likely date of repair actually being completed so I can get back to using my laptop, May 28th.

I feel sorry for the service guys. They seem like they are trying their hardest but dumb policies get in the way of what they can do.

Fantastic Customer Service After a fault – Bought a $800 video card. Sadly started to have issues after 3 days. So took it back to purchase shop and they confirmed it had an issue. Great I thought, but they had no swap stock, refused to give a refund, and refused to send it away for repair beacuse I had thrown out the box. So three day old card just spent $800 on was VERY annoyed. Did get… Read more

louder and angrier and eventually that company agreed to send it for repair. The que was going out the door behind me and was clearly explaining they sold faulty goods and were refusing to repair.

After a week contacted this company to ask if it had been sent away. They replied no.

So did a little research found that MSI was located 400m down the road from this shop. Picked up the card dropped it off to MSI.

Well about 1 week later a package arrived at my work. Freighted for free a brand new video card in a new box from MSI. I expected they would fix or replace the card, never expected it to be freighted to my work. Second card has worked perfectly!

So I like MSI and am happy to buy.

Confirm gifts in writing – Bought a MSI Laptop for my son’s school BYOD, shopped around and had a few comparable options to choose from, the laptop was selected because my son was interested in the redemption gift on offer. Bought the laptop, registered the product and applied for the redemption gift, or so I thought, even though the screen at the time said it would be… Read more

processed after the February deadline, no email was sent to confirm.

So I follow up with the process and they have no records of the redemption, and since the time had passed, hiding behind T&C’s they won’t honour it.

Told them not to bother with the gift, I just don’t have the time to chase it. Taught my son his first lesson on reading the fine print and getting things in writing!

So I thought I’d share my experience and say buy the laptop for the laptop, don’t fall for the [Content Removed] after they have your money.

Just don't – So MSI sends refurbished items as replacement for their warranty!!!! What?? Graphic cards died, had to pay for shipping to send it back, received another faulty one which is a refurbished one. They are refusing to send a new one or to process a refund. Please do yourself a favour and avoid this brand

great until you need help with something broken – MSI Laptop (GF65 Thin) was pretty good. After ~2 years the HDMI Port broke and MSI quoted ~$1,500 AUD to fix it(!). Have been buying MSI gear for over a decade, but this is probably the end of it now. Show details

Very stressful build – Very difficult motherboard to setup, it took all day to get it to work, will only use 1 ram stick, 2 forms of internet, lan and wifi, none work, can't find the driver to get the internet to work. What a waste of money Show details

Appears to be a scam company – I purchased a gaming PC under a promotion they had going in which you'd receive a Steam gift card. After making the purchase, MSI refused to provide the gift card. I spent almost two weeks back and forth communicating with their rep. Hussein, who I'm pretty certain is an AI, since he didn't actually seem to be reading any of the messages I sent… Read more

him. He'd literally just ask a question, I would answer it, and then he'd just ask me the exact same question again. This went on for two weeks. After making zero progress and having no one at the company actually listen to me, I gave up. Will never give this company another cent for as long as I live.

Horrible warranty service – Never purchase a product from MSI, they will make any excuse under the sun not to honour your warranty. I purchased an RTX 3090 that ended up recently breaking and MSI is refusing to fix it due to "corrosion" when the GPU has been sitting in an enclosed PC case its entire life, never touching any sort of liquid ever!!!! Don't ever buy from these scammers. Show details

MSI Optix MAG342CQ – Excellent value for a 144hz 1ms display curved gaming monitor with minimal RGB. My only critique are the 2 HDMI inputs amd 1 Display Port intput. It could use 2 usb ports qnd another Display Port. Other than that an excellent monitor for a gamer on a budget who wants a 34 inch bad boy!

MSI MPG A850G PCIE5 850W PSU – Sexu psu, great design, quiet operation. Only critique cis the modular power caboe could be better quality though $199 AUD for a Gold rated PSU its great value! Show details

Brought a brand new and premium monitor but inferior – The polarizer film on the screen was chipped when arrived. Therefore, there was a bubble left at the right top corner. Initiated the warranty claim the next day after the product's arrival. MSI Sydney Centre brutally concluded it was the customer's fault and rejected the claim. Also informed the customer the product was not repairable. The quality check of MSI was a joke. Wasted 1800 to purchase the product and 110 dollars to post it back. Show details

Excellent product, even better support! – I purchased the Raider GE68HX 13V. I had issues with the redemption of a promotion. The support team were super understanding and made a special exception. I am really happy now and really thankful that support goes the extra mile to assist. Its great to have an excellent laptop and have even better support! Show details

One of the worst laptop brands I ever had – In 2013, I owned a high-end MSI gaming laptop as a PhD student for image processing. Installing software and getting hardware drivers to work was a nightmare. Fast forward to 2023, I bought an MSI Prestige, hoping things might have improved. Unfortunately, the software and hardware integration is still abysmal. If you ever plan on installing… Read more

Linux, I'd advise against purchasing this laptop. Even though the specs are impressive, it can't even run VirtualBox properly.

MSI Laptop - I'll never buy MSI again – After just two years of use.... 1. I've had to replace the Laptop Fans, (They become very noisy then fail) 2. The power supply failed and I had to replace that. 3. One of the Hinges broke 4. Some keys have cracked, and 2 have broken completely. These are common issues on MSI laptops - see for yourself just google it.

MSI Warranty Australia / StarTrack – I had a lot of hardware issues with my gaming MSI laptop. A few screws came off at the bottom of the laptop, keyboard had minor issues. the laptop was overheating on idle (70 Celsius degrees or above) and finally my hinge snapped. I have been using gaming laptops for a while now. I treat them with extreme care. I have never encountered this many… Read more

issues with another brand before. I am not sure if I will ever buy an MSI laptop again.

But the review is not about the product itself. Once the hinge broke, the laptop clearly became unusable. It was still under warranty, so I sent my laptop to MSI Australia, which is located in Sydney. It took them only 10 days to get it fixed, including delivery time. All the issues were fixed, free of charge.

I exchanged emails with the customer service and had a few calls with them. They were very helpful and very quick to response. However, i had no updates on either delivery time or the fixing progress of the laptop. I had to contact customer service to figure out where they are at. To be honest, if i knew everything was being done in light speed, i do not really need to be updated. It is just the poor Courrier/fixing services i received in the past was making me worried.

Big thanks to Startrack and MSI Warranty Australia. I could not have asked for a better service.

Mobo frustrating – Was hoping for plug and play but encounted multiple bugs upon running 5000 series cpu in x570 mobo, theres been enough time to sort this  Show details