MSY Technology NSW, Ultimo

Terrible Service! Unorganised & time wasters. Go elsewhere! I called to book in by phone & the girl on the phone directed me to their website. I should've guessed how badly organised they are by their website. I arrived to drop my computer in, paid $12 for parking, only to be told by staff they don't work on computers they didn't assemble! I complained & both staff agreed at how Unorganised the whole place is. Wow! Show details

Never a bad experience – Ordering on the website is easy, you'll get an email when its ready to be picked up (so far always within the timeframes specified on the website). Product range is huge so haven't had any problems finiding exactly what i was after. Quality of products is great and havent been disapointed with anything yet. Have used MSY for both PC's that i've built and will use them again for the next one (if they're still around in 5-10 years, fingers crossed) Show details

Perfect shop – Many thanks to Emir and his mates considering the dumb mistake I made with my pc .This pc I bought was pre loaded with all the goodies a 30series vid card all for $1500. Nice.just got sick of building my own rigs but at 72yrs it’s time to relaaax! Toying seems a problem

Great Help and Assistance – These guys have always been a great help with purchases and most recently with a new build. Problem with a keyboard was fixed instantly with product replacement. New build is great and meets all my requirements.

Good prices let down by incompetancy – We have been regular customers of MSY for decades, pretty much from when they first started. Sadly the customer service hasn't changed much in that time. Clearly they are only just surviving having recently closed all except two stores in Sydney. One was just 3km. from us, now it's around 19kms. Their site, considering they sell computer products… Read more

is still a nightmare. They also don't advise when ordered items are ready for pickup. Good prices, now friendly staff (they weren't previously) but badly let down by sloppy, uncaring service. Of interest is that many computer equipment shops are now closing in 2020.

SD memory cards – I purchased 2 memory cards and i am used to the way they run at this store. I have purchased many items over the years and its rare i have to take anything back to them. Its not a store to browse things physically. You do that online and then walk in. I prefer to do that anyway Show details

Perfect Service – I went a bought a new mobo, CPU and some memory yesterday. I asked the guy to install the CPU for me, as I really don’t trust my skill. When I got home I put the mobo into my new case with power supply. But the machine would not turn on. I took my box to their store today and they try a few things out and turns out to be an issue with the mobo.… Read more

They swapped it for me. He said I have to put it back together as they have a very busy morning. But I asked him, since I don’t trust my hands, I asked if he can put it back for me, happy to pay for it. But the store manager is so nice - he said he won’t charge this time - even thought there are a lot of customers waiting in the queue. Perfect service! Cannot ask for more. Highly recommended!

Selling used parts as brand new - AVOID - – My Sapphire R9 390 stopped working a couple of weeks ago and today I decided to try to put it apart to clean it and replace the thermal paste. To my dismay I just found out that one of the screws holding the card together was missing from the backplate meaning that not only that someone already tampered with it before I bought it as new but also… Read more

they didn't even bother checking it when it was returned to them. Disgraceful, make sure that the goods you are buying are brand new. I will never buy again from them.

Ultimo customer service – The staff at ultimo does not respect customers, is reluctant to offer a decent customer experience. Better to order online and ship to home, or buy from another store. When asked about warranty, they throw their responsibility away once paid.  Show details

It is a good money for value – I always find them reliable. No much support so this store is for computer geeks who want cheap prices and dont care about a technical person holding their hands. They do help, and answer basic questions.  Show details

Product was out of stock and took a week to notify me that it would take another 4 weeks – Title says it all why the crap would the website not say it was out of Stock and if there was a error why did it take a full week to notify me? Because of the wait I missed out on deals for the same graphics card from other suppliers, they only sent the email AFTER all the boxing day sales, pathetic customer service.  Show details

Dreadful and aggressive staff – Man these guys are turds! I've made multiple purchases (some totalling over $1000) over the years and .. well they ALWAYS have excellent pricing. The problem is ... the staff. The front-end guys are just outright terrible. Rude and dismissive is how I'd describe them. I recently purchased a power supply and hinted I might have to return it (as I… Read more

was 100% certain I needed it). Well what should have been a 3 minute transaction became a 15 disaster as these losers, in no uncertain terms, advised "well if there's chance you'll return it we're not going to sell it to you and we won't refund if you do return it". I pointed out that under NSW law they had absolutely no discretion of whether to provide refund for goods purchased (for ANY reason) .. but no in their distored little universe they could refuse people they thought were being 'dodgey'. Oh man it was an unpleasant experience. I kept my cool and reiterated that they'd be breaking the law if they refused a refund and only after I pulled out my camera and started filming their idiotic behaviour did they relent. I cannot recommend these schmucks to anyone. Sorry MSY ... you're lost this customer (after 10 years).

Either They Don't Know Computers or They Lie – I wanted a 6th Gen Laptop and they sold me one with a 5200 chip set. Not knowing too much about the find details I thought they were telling the truth. I asked 3 times for them to confirm that it was a 6th Gen and 3 times they confirmed that it was. I had some doubt so I checked it online.No it was a 5th Gen. I took it back to the store after… Read more

trying to ring (waste of time they never answer)

I spoke to the guy that sold me the unit and his only comment was "sorry" and not another word. I asked if he knew anything about computers and he ignored me.

Finally I got to speak to Kevin the store manager. He tried to blame me for having ordered the wrong computer. After I explained what had happened he just said "sorry" and nothing else.

Yes the prices were cheaper than most other places, but I will always have doubt that the product they are selling is actually what you will get.

I will never go back no matter how cheap they are.

Not without faults but still good stuff! – Long time customer. Many warranty claims with MSY - never any issue - one time i got a gaming VGA card on loan while RMA process completes (at Ultimo). Ive taken back Gigabyte motherboard 2.5 years old - no worries. Get over it people - if u want a salesman buffing your ego go to Harvey Norman. peace out :)  Show details

Great store if you know exactly what you need – Was unaware how negative the reviews for MSY were! Just too offset it, I'll simply state that my experiences at MSY (Ultimo but also venues in Brisbane and Melbourne) have been positive. Specifically, for the last few items I bought (just simple cables and HDD) I was able to rock into the shop, wait ~2min to be served, paid for the items and was… Read more

out again. Parking in the area was easy so I was in an out in minutes. That's a massive improvement on similar stores such as even Umart where I might be waiting 30min to be served on a busy day.

That said, if you're not tech savvy, MSY is probably not for you..

Terrible customer service – I know they are one of the cheapest supplier in Australia. That's why I have bought many computers for my office. But always the frontdesk guy do something wrong. And when I go back and tell them they put wrong parts, they don't listen. They start blaming on me. It had happened many times not once, specially in Ultimo store. It's close to my… Read more

office, so I don't have choice to go somewhere else. These people are very rude and mannerless. They just want sell products in cheap price, they don't care about customer services, loyalty and honesty.

Worst service ever! Would rather pay full retail price than shop here ever again – Attended Ultimo store for a specific HDD. I was told what I wanted was no longer in stock despite their website saying they have it. This is now the third time I have gone in to buy something their website says is in stock only to be told they don't and bad luck, the website is wrong. The guy was extremely rude and told me to buy another HDD… Read more

which is "very similar" however, when I asked what exactly is different he said, "it doesn't matter, very similar". After questioning further, he got angry and started snapping at me because I wanted to know more about what he was trying to sell me. I ended up leaving with him making rude remarks at me as I was walking out the door. I ended up buying what I wanted from another store and paid a lot more, which i was more than happy to because i got good service and was treated like a customer should be.

MSY is a horrible store with extremely rude staff. Will never shop there ever again. Buyer beware!

Great Prices, service can be excellent – I have decided to edit my review due to the experience I had recently at the Ultimo MSY store. My previous review was very negative and justifiably so due to the terrible service I previously received. However my latest experience was (surprisingly) far, far different. My PC (previously bought from MSY) died and rather than try to go… Read more

through their legendarily bad warranty process, I took it as an excuse to upgrade. I was quickly served and got everything I needed, however this was the start of the most stressful build I have had.

Long story short, I suspected my new motherboard was faulty so I returned it to the store. To my surprise, this was a very quick and easy process. Unfortunately, I still did not have a working system and could not figure out why. It turned out my graphic card had coincidentally failed (in an odd manner), so I returned this too. Again, much to my surprise, they tested it and replaced it with a newer and better model (though $200 less than the original that was no longer stocked). Though worth less, the card I got is actually a better model than what I had and I was pleasantly surprised they didn't make me wait to send it away to the manufacturer. I had none of the warranty nightmares I was expecting with a $1200.00 part.

As stated previously, I have had shocking service from MSY, some of the worst service of any store in any country. However after a total of 5 visits during my nightmare build, I got nothing but top service on every visit.

However as others have stated, don't expect them to help you select parts. I saw a guy come in and ask for just that and he was declined, which seemed blunt but he was directed to a computer in store where he could search the prices for himself - which actually seems fair enough.

If I can, I would like to make a particular mention of Kevin who was amazingly helpful and an asset to a company whose customer service hasn't had the best reputation.

If the service I got was as good as this time, MSY would be a five start rating. However the shocking service previously is still in the back of my memory....

Customer service, nope – For anyone that is clueless about PC building and plan to grab their parts from here for the first time, I DO NOT recommend you to step yourself onto this store at all, with exception: 1. You don't care about customer service 2. You're seeking for cheaper parts MSY Ultimo is on my blacklist, MSY Kingsford was more helpful Some of the staffs… Read more

seems to be tech illiterate and might not be able to help you with products alternative.

The online catalog is rather messy and not user friendly.

They tend to change price on daily basis, especially on CPU prices (Most of time it would be +$ rather than -$)

THE WORST! – Worst customer service ever. I bought a razer deathadder mouse (chroma), which was defective and I brought it back straight after 2 hours of use trying to fix it. They said they will repair it and they told me to come back when I receive an email from them. I asked how long will it take and they said it will take a week or two. Now I'm writing… Read more

this feedback because it's been 2 months and still nothing. I went back to their store 2 weeks ago and they said to just come back (with a really mean way of saying it like they want to pick a fight) when I get an email from them. They didn't even say sorry for the delay. I feel so bad that I don't want my mouse anymore just to avoid seeing their faces.

Good if you know what you're buying – You visit their store and see a queue, you will spend a fair amount of time waiting; they are slow at serving people or I'm just impatient. I reckon MSY is good if you go prepared with a list of stuffs to purchase. Had a general-purpose graphics card dead in few weeks and they were happy to replace it. Bought many network gears and had no issues.… Read more

But price is better than most places I know of, so can't complain. Price Takes times to serve people, doesn't answer their phone well

MSY Ultimo are horrible! – Horrible customer service, long wait times, staff with attitude who serve their friends before whoever was next. They tell you to check stock levels before you turn up but they don't stocktake so their website will say they have it and after your long wait you'll be insulted while they say they don't have it. Use their prices elsewhere. Inexpensive Everything except price Show details

Excellent! – I ordered a PC package via email and received a response on the same day. All my queries were answered promptly, and the equipment was ready in less than a week. I had heard bad things about customer service at the store, but I found the staff to be friendly and helpful when I went to pick up the equipment. If I were to give any feedback… Read more

(definitely nitpicking here) all emails were addressed to "Dear customer" which felt a little impersonal.

The pricing was also very competitive and works perfectly. I will definitely make MSY my destination for any hardware. Efficient, inexpensive, good customer correspondence.

Just hopeless – Had an extended warranty on a modem, broke down. Tried to call, they never answer the phone and they do not return messages left on their machine. After calling in, quoted 4 weeks for a repair. Now been 5 and they don't ring to tell you if it is back. Just hopeless service. Show details

Bad customer service – Bought a system, faulty video card, returned to shop to fix. They refused to let us test it on site after "repair". We carted it back home (long trip on public transport) only to find it's even worse now, seems someone forgot to connect a wire.... Can't understand why they wouldn't test it before giving it back to the customer, such arrogance. Not… Read more

sure, I thought they got reputation, apparently I didn't read enough reviews. Careless work, false advertising, arrogant customer service.

A business designed for computer geeks not average consumers! – I love MSY Technology (I use the Ultimo store) because they provide computer gear at prices that are as low as the prices at the computer fairs that are only on once a month or once a week. Yes, the staff are not the most helpful people around, but that is not the point of the store. If you need lots of advice on what does what or which is… Read more

best, then you should go somewhere else and be prepared to pay a premium for the service. MSY Technology is the place to go to when you have done your own research and know what you want. The store is not designed for staff to stand around chatting about what might suit you best. They do offer advice when you are trying to decide which of two products is better and have always found them helpful in that respect, but if they had more staff, they would need to increase their prices, and I would shop somewhere else!

Don't think of MSY as a typical computer store; think of it as a warehouse that accepts customers because that is essentially what it is. There are barely any products on display in the store for you to browse; all the space is used to keep a larger amount of stock. This is exactly what I like because they are a popular shop, and when I want to buy something, I don't want to wait - I'd hate to go in to the store and find out what I wanted was out of stock.

The stock and price list of MSY is found on their website. Like the shop, it's not the most beautiful place, but it's functional, and their price list is easily accessible. They do say their price list is updated daily, so I always make sure to check the price on the day I go there, and they have copies of the price list available at the store to confirm prices.

I have bought many things from MSY and only ever had trouble with one item - A wireless dongle that wasn't powerful enough; they allowed me to exchange for another brand and pay the difference without argument.

If you don't know much about computers or you want customer service that will go through your options and talk you through your purchase then this is probably not the place for you.

However, If you want cheap prices on a wide range of products, and you can do your own research and make your own choices then MSY is highly recommended! Very Cheap, No nonsense purchasing No pandering to needy customers

Great prices, good enough service – I've done a few pickups from the Ultimo store, staff have been knowledgeable and efficient albeit slightly aloof. That said I go for the cheap prices, not to discuss my lifes history with the checkout guy. I had to return a 1 stick of memory out of 10 that I purchased as it was DOA, the young lad seemed reluctant to change it at first but… Read more

checked with his boss who said no problem, offered refund or replacement straight away. I didn't even have to tap on their warranty and returns poster. Good prices, convenient pickup location

Terrible – As I told my work colleagues... I've made the archaeological discovery of the century. There are real live examples of Neanderthal Man living in Sydney today and they all seem to be working at the MSY Technology Ultimo Store! I've told me colleagues, family and friends to avoid MSY Technology in the future and support other computer stores that… Read more

offer customer service. Only pro is cheap prices. Ultimo store in Sydney - appalling customer service. On the 13th attempt they actually answered the phone. I asked them what the process was for getting an Intel Q9400 CPU replaced under warrranty. The guy on the phone told me that I had to bring the CPU in with my sales receipt, they would test the CPU and if found to be faulty they would return it to Intel on my behalf. After travelling for 30 minutes to get to the shop on a 35 degrees hot day I of course had to wait in the notorious queue. After waiting in the queue the sales guy made me fill in a RMA (Return Materials Authorisation) form stating the details of the problem with the CPU. He then tested the CPU in a known working motherboard and declared "yes, your CPU is faulty". He then went to speak to the store manager and came back 5 minutes later and stated "We don't RMA Intel CPUs"... you are going to have to contact Intel directly to get the CPU replaced. It defies belief that both the original person I spoke to on the phone earlier nor the sales person in the shop both did not tell me at the very beginning of the conversation so to speak that they don't RMA Intel CPUs. I knew this sort of thing was going to happen though because the Ultimo had already screwed me around a month or so ago when I tried to get a sales receipt reprinted but I won't bore you with the details of that story now.