Murray Pest Control

Angry Wasps - Problem Solved - Fast Efficient and Value for Money – I had a problem with European Wasps. One phone call later and only a day to wait - problem solved. Their technician, Alex, arrived on time and was most courteous and efficient. Price was very competitve. I would recommend this service to family and friends. Show reply

Terrible service – Murray’s did not turn up for the booked inspection and when I finally was able to contact them to ask why they hadn’t turned up Lauren said it wasn’t booked in despite her having confirmed the booking with me via email. She did not even apologise or sound concerned and when asked if I wanted to book in again I obviously declined as their service was appalling.

Dishonest management – Very poorly managed company, Murrays pest control let termites eat our house for over 3 years from the initial inspection & termite treatment they installed. They missed live termites festsations on many full inspections. We are now in a world of pain from using this company. Sentricon managers have no idea what they are talking about. … Read more

Worst south Australian company I've ever dealt with.

Do not use they are terrible & only care about taking your money.

Bee hive removal from house vent service call – I had a problem with bee hive in my vent off the side of the house. The service call visit was prompt and Brandon sprayed the area and surrounding vents this fixed the problem. I was very impressed with prompt and great service

As the commercial says - "Don't worry - just call Murrays " – First contact was with Ben Prout - he was fantastic - made my husband & I feel very confident with going forward -the 2 young men who came to do the proofing were extremely professional and very competent and took time to explain the process - and welcomed questions from us -their staff coming every few days to check the traps have all been… Read more

professional and very pleasant - thank you to everyone from Murrays I am happy to receive any calls to collaborate this review from prospective customers

Spider treatment failed – I have an annual spider treatment. Last year there was no decline in the number of spiders after the treatment. When I rang Murray’s to ask what I could do, the person I spoke to was very kind said he knew nothing about spiders & would call me back. He called back a few hours later to tell me his boss said wait 3mths as the spider treatment… Read more

continues to work for 3mths. Nothing at all changed in the 3mths, but by then the warranty period was over. I won’t be using this company again

Rip off – When I first had my sentricon system installed which was not cheap, inspections every three months , then four, now six even with termites present. Paying $690.00 a year for 2 inspections. Goodbye Murray’s .

Would recommend for peace of mind – Had my home checked for termites. Was an easy pain free process. Rob was friendly and explained the whole process to me as he went. Would recommend for peace of mind

Great Service – Call centre was knowledgeable and helpful, technicians were prompt and came when they said they would. What was a serious problem has since been eradicated. I would highly recommend Murrays to anyone needing to get rid of unwanted guests in your home or business.

Guaranteed service – Have been using Murray’s for years and can not fault their service. Recently had a spider treatment on an investment property and again they have a very satisfied customer. Excellent communication and affordable rates.

Fantastic & Thorough – Murray Pest Control did exactly as they said they would, everything happened in the time frame discussed and to the quoted price. I can not recommend Murray's highly enough. Very impressed.

Rip-off Dishonest Company - Avoid at all costs – This is our experience with Murray’s Pest control. About 5 years ago my wife and I were greatly distressed to discover termites had been silently eating our home from around us. We called a few different pest control professionals, but ultimately we decided to go with ‘Murray’s Pest Control’ they were not the cheapest, but they had an… Read more

excellent reputation (so we thought) and their salesman had stated “If after 3 months termites are still found living and active, we will re-treat for free” They came and drilled the perimeter of our home and crawled under the floorboards and everything seemed to be done correctly, so we waited for the result we’d hoped for, no more termites. After 3 months came the “inspection” from their specialist, which was at a high extra cost, where he walked around from room to room with a blue light torch, and what looked like a metal golf ball on a car ariel. He did not look inside and wall cavaties, he did not inspect in the ceiling, or under the floors, he just walked from room to room ‘tapping’ his wand on the walls. After half an hour he came and declared these exact words, “All good, no living termites”. I then asked him to accompany me onto our rooftop, I pushed up a tile exposing the wooden roof trusses and promptly snapped a piece off with my hand, showing the happy little termites going about their business underneath, “What are those then?” He left shortly afterward. I called Murray’s and explained the situation and asked them to please book us in for the “re-treatment”. To my disgust they declared, “ Oh no, we don’t re-treat the entire property, just the square metre where they were discovered”. They then came and treated our front step again (directly under the area I had shown the inspector). 3 months later they called to arrange another $240 inspection and when I said the inspections are worthless they said if I don’t do it, the warranty is voided.

Murray’s Pest Control are rip-off merchants, their product does not work and they deliberately mislead their customers. Please DO NOT use them.

Matthew and Traci

Don't use this company – My 87 year old mother had bees coming into her bedroom. So rang Murrays Pest Control and made an appointment for 4-4.30 that day as my Mum had a doctors appointment at 1.30. When we arrived home at 3.15 that had already done the treatment. As Mum was not home they could not enter her bedroom, so live bees were still there. Just rang up to sort… Read more

this out, no apology and mansplaining procedure. My issue was no one sorted bees inside the bedroom! The operator suggested she use fly spray and here was me thinking they would do that for her ! Mum has now rang up to say she has been stung and they haven't even contacted her yet. This is a health and safety issue- an elderly woman at risk. Shame on you Murray Pest Control.

Don't use this company – After booking online and paying for a certain time I receive an email saying they double booked and changed my time. Two days before my appointment they rang to confirm which is standard. The booked time was 2-4pm and I rang their office at 3:50pm to see where they were. The person I spoke too said he will contact the worker and get back to me. I… Read more

waited another hour and didn't hear anything. I rang again and was told they will contact the worker and call me back. 10 minutes passed and I finally got a call back to be informed they could not get a hold of the worker, they could see where his vehicle was, and they believed he called in sick and the office wasn't informed. No communication to their customers at all.

Complete Disaster – I would never recommend it this company to anybody they came and cut up my floors now you can't even walk on them they will not call me back they will not fix them And blocked me on every attempt

Absolute rubbish – after first treatment was excellent the first tech sprayed our whole home properly the second round was a tight butt charge did not change baits but charged for it a 3 in one treatment we now have rats spider and cockroach infestation after a 4 month treatment just a ripp off and he was late for the booking . Show details

Product does not work – I had my house treated with the spray under the floor and now i have termites destroying my house.They came out to retreat the area and a couple of months later the termites have moved to other areas of the house. I have had the yearly inspections and they did not find any termite activity. This complete and utter incompetence is a joke and i… Read more

advise anybody that thinks of using this company do not do it. Thank you for all the stress i have now because your fake service does not do what it is supposed to do.

Excellent customer service – We would like to thank Sha, Pest Control Technician from Murray Pest Control Service, who visited our property this week for termite and 3-pest inspections. What we were most happy about was the fact that he did not rush through the inspection but took time to be thorough. We were truly impressed with his customer service when he volunteered to… Read more

clean the smudges and dirt left by other tradies on our white trap door. Sha did not have to do this, but he cleaned it for us nonetheless.

Administration of customer contact – Have requested prior to today, at least 8 separate occasions to contact my partner instead of me. The fact that I was sent link to review a service I wasn’t even there for, demonstrates again poor administrative functionality within this company

Great Service – Trent, your Technician serviced our property at Teringie this morning. We were both impressed with his work ethic & the way he conducted himself. Employees like Trent who work at the 'Coal Face' of businesses are overlooked for what they do & it is these people that sell your business . Please express our thanks to Trent for a job well done cheers Graham & Jules

Don’t bother with Murray’s! – Have been getting inspections from Murray’s after finding termites in my floor, am in my 3rd year now, still paying $900 (odd) per year after the initial $2900 for the Sentricon system installed. Two years after settling the baits up a technician told me they should have sprayed under the floor - this would have got rid of the termites! I am… Read more

still trying to live in a house with rotten floorboards, not easy for me as I have MS and have to use a walking frame to get around. They told me not to repair anything until they gave the OK ...... I am getting the feeling this might be quite a few years and a lot of money down the track! Termites are still here, nothing has changed. NOT RECOMMENDED!!

misleading report – I asked for an inspection for termites in a home I am about to purchase. The findings came back that there was termite evidence on the property and was recommended that a sentricon active sytem was set up to stop entry into the house at total cost of some $2805 with an on going yearly maintenance of some $660. Nothing in the report evaluated… Read more

whether there was any termite activity in the house. My real estate agent(at their expense) then contacted the Murray Pest Control technician who did the inspection to ask if the house showed termite activity. The technician replied that no activity in the house was found and the only activity was in a railway sleeper at some distance from the house. Most other activity was wood rot around garden beds which is common in the Adelaide hills and of no consequence as I was advised by the real estate agent. It appears that the final report was misleading and advising me into a protection scheme that was not related to the current presence of termite activity in this home. The conclusions of the real estate agent were, that the report was open ended leading to nowhere as it was not possible to make a decision on what action to take.

Baiting systems – A total waste of money. Expensive, ineffective and prices kept going up every year. We were trying to comply with building regulations ( turning what had been a garage into a habitable space,) In the end we told them to remove it we had a second opinion from another company who said we had been ill advised and this product should never have been suggested. A very traumatic experience.

Excellent Service – I rang Murray’s because of noises in my roof, a consultant arrived the same day and found I had rats in my roof. The next day, technicians came and carried out the service. I have been rat free since. What great service!

Will continue to use! – We have used Murray’s a couple of times at our home and were very happy. But with our investment properties we are even more satisfied with the quality of work and service provided! We had significant issues with termites at one of our properties and Murray’s assessed the issue and have rectified efficiently. This process has involved follow up… Read more

visits to ensure the problem had been rectified and I can not fault their communication with us. Very happy with how it was handled (especially with a difficult tenant to contend with as well). Highly recommend!!

Fantastic service, on time and full of knowledge – We've been using you guys for the past 5 years. Cannot speak highly about how educated each technician is and cannot fault the work. Whenever we have an issue, the pest service works. Thanks once again.

Great Service one happy camper – Dealt with my termite problem and rodent issues staff was very helpful on phone and the guy that came out explained everything ...great value for money will use again.

Quick and affordable pricing – My wife arranged for spiders treatment to our house. The guy arrived and explained everything and did a great job. Highly recommend

Poor service – Made a booking and they didn't turn up. You should use a different service. To me, if a company can't even bother to turn up, I don't trust them again. No explanation was given for their no show.

Very late, do not reccomend – I arranged a spider treatment and was given a time. They arrived an hour late. While I was waiting unsure if they were even coming I tried calling to find out why they were late I was on hold 15 minutes and could not get through. Poor customer service. I work night shift and need to sleep during day, my time is precious. I cannot wait around… Read more

wondering if you will come at all. They wouldnt want to be laying awake at 3am, before their work day, please return the favour.

Will not use this company again. I advise the same if you value your time.

Couldn't Solve the Problem - But Charged Full Price Anyway! – My wife sought and accepted a quote to find and remove a foul smelling dead rat that had fallen from inside our roof into a cavity wall. Simple job? Not for Murray Pest Control. Their service man did not arrive when promised. My wife rang the office an hour and a half later. She was told the service tech was delayed and couldn't make it that… Read more

day, but then they found someone else who was coming to our area anyway. The person arrived, searched in the roof for an hour, but couldn't get to the cavity wall. Didn't have or use a flexible inspection camera - I thought this would have been standard for pest inspections! Didn't bother to lift a panel or two on our Colourbond roof to get at the wall cavity. Instead supplied us with a rose deodoriser and odour remover bags, plus some more poison to kill more rats! Nice try ... but still charged us the full quoted price for locating and removing the rat. $250 for an hour's unsuccessful visit and a deodoriser. I'd like a business like that! Don't use them.

Terrible service from start to finish – I engaged Murrays for a set of 3 services. On one occasion they arrived over 2 hours late, after I specifically requested a 7:30am time slot so as not to be late for work. The reception staff were incredibly rude and unapologetic, they advised it was "not a problem" and that the staff would "get there when they get there." When they did finally… Read more

arrive, my furniture was damaged by their staff. This time I received an apology.

I paid for the three services in full on the day I received their invoice. Months later they have issued a overdue notice and letter of demand for a fraudulent invoice of $238 for a service that I did not request, did not receive and was not issued an invoice for.

This was allegedly due to software issues.

I would not recommend this company to anyone under any circumstances.

Great job done – Murray pest control recently carried out a termite treatment on our house. The job was done professionally and the staff were courteous.