Make sure you read the Returns Policy!!! The 60 day guarantee is nonsense! If you want to return because you don't like it, why else would they offer a 60 day guarantee, you only get a store credit! ie you have to by something else from them. But you weren't happy, that why you are returning!! No way to get your money back. Read below, their 60… Read more
Guarantee
60 Day Guarantee
We are so confident you will love your Muscle Mat product that we offer a 60 Day Guarantee on eligible items (excluding bulky items such as Cloud Pads and Relax Chairs). Upon return of the item you are entitled to a store credit.
Under this guarantee:
Store credit is available within 60 days of receipt.
Store credit may be issued for verified product faults where appropriate.
Proof of purchase is required.
Returns must be approved by us prior to sending. Once approved, the item must be posted within 14 days. Customers are responsible for return postage costs. Returns must be posted, we cannot accept returns dropped off at our warehouse.
Store credits are issued in the form of a voucher and cannot be refunded to the original payment method or any other payment method.
Absolutely love the Muscle Mat Mattress Topper. It is so soft and comfortable. My husband and I also purchased one for his sister and we know that she really loves it and is super happy with it. She is sleeping better too after recovering from surgery.
Follow-up · As someone who has a lot of arthritis I have found the warmth of the Muscle Mat Mattress Topper a great help. It’s not overly warm but enough to help ease the pain. My husband finds it beneficial too. The thickness is just right to make it comfortable and soft and it doesn’t shift around, it fits the bed well.
Mattress topper is not as per advertisement, even after a day it is barely 7cm thick in 1 corner, the rest is around 5cm. Terrible product becomes clumpy and uncomfortable and hot. Have sent emails back an forth enquiring about the issue. Was told to "wait 10 nights so my body can adapt" adapt to what the terrible mattress topper ? I requested a… Read more
refund on their 30 night satisfaction guarantee but they have stopped responding.
Edit they have responded after a week but response was to completely ignore my issues but to send item back for store credit.
This company is a scam and judging by the negative reviews elsewhere they just stop responding and wait for you to go away.
Go elsewhere and do not waste your money or time with this company. See photos
Reviews with attachments
The worst thing about this topper is getting out of bed. We love it! And the 2 cats and the dog love it too.
Amazing I an so happy with my mattress topper my bed is soo comfy :) I’m certainly going to shop for more of their products soon High recommend A+
Muscle Matt topper – So far so good, just received today, now the waiting game for it to expand, fits perfectly t on my bed Show details
Positive reviews
We recently purchased a king size muscle mat and we couldn't be happier. Sleeping like babies. In addition the team at MM, especially Ana, were so helpful to resolve a user error I made when ordering online. Great service without any issues at all. It was on our bed within four days of ordering it! It also feels great to be supporting an Aussie company! Brilliant! Show details
We purchased a muscle mat a few months back and it is awesome. We get so many comments about how comfortable it is to stand on and lie on. We ended up getting one for my sister and she said her grandchild loves it. We bought a mattress topper and two pillows in the last few days and it is so comfortable. Absolutely love it. Show details
Excellent service from Carolynne. I made a mistake on my order and emailed her and she communicated immediately with the corrected order. Delivery was swift and we are very happy with the 2 toppers we purchased. Show details
Negative reviews
Misleading advertising! This topper is DEFINITELY NOT 10cm thick! So disappointed, we left it to expand for over 24 hours like instructed, but at best it's 5-6cm. Not soft and "cloud like" at all... You may as well sleep on your 10 year old Donna. Don't bother wasting your money as you have to cover return costs Show details
This is a water magnet. A BIG anaconda that soaks up everything so fast you wouldnt have time to blink. NOT suitable for kids as there a HUGE risk that any impurities would just sit 35mm deep and cause infection in kids. When i reached out to support, they conveniently asked me to return this gigantic carpet at AusPost. I'd rather chuck it in the… Read more
bin instead. BEWARE buyer, this is good for adults who are VERY careful with what they spill. Not for kids 100%. Save yourself some money and buy the Neptune mat. Its really water resistant.
Buyer beware! Had this mattress topper for around a week, hoping to get some relief and support for my back and hips. My mattress needs replacing but until I can set aside enough money to do, thought this would suffice. Not the case. First night I ended up boiling. Yes we're in another Indian Summer in Adelaide but this was really… Read more
uncomfortable, even with a fan on and cotton pj's! After one hot night, the next night ended up sleeping on the cotton sheet over the fitted sheet on the mattress, underneath a light quilt. Bit better as it acted as a barrier.
But now firmness was giving way to too soft for my back. You sink into the topper with not a lot of support. There doesn't seem to be any firmness left after just over a wk.
I'm disappointed and sick of waking up stiff and sore in my lower back and hips. However I am relieved I didn't spend a heap of money on this.
Super sleeper Pro seems to have worse reviews so I just won't be buying another topper. Instead I'll put my hard earned money towards a new mattress altogether. I suggest you do the same.
Find out how Muscle Mat Luxury Mattress Topper Super King compares to other Mattress Toppers & Protectors
Know better, choose better.
Recent reviews
I wish I had never believed those endorsements, feel cheated – All those fantastic reviews convinced me to buy one, so disappointed not a patch on my old one my back hurts more and it is so hot it keeps me awake Show details
Waste of money – Absolutely a sales gimmick, the reviews are based on getting a return of item cost from Musclemat. The topper isn't 10cm it was closer to 8cm and slides around the mattress leaving gaps at the bed head for pillows to disappear into. Had the topper for 6 months and it's not fluffy nor any comfortable than any other brand. Don't get caught up in the sales gimmick it's truly rubbish Show details
Very disappointing – Not the best mattress topper in Australia and did not turn my uncomfortable caravan mattress into a comfortable mattress. This is my third topper. I was hoping for what they promised. Unfortunately it's not even worth pursuing the money back guarantee as I'll need to use it on top of my other topper in the hopes of a half decent sleep. Show details
Fantastic Australian made product – I received my mattress topper two days ago and I have had the best two nights sleep that I can ever remember. I am 75 years old and have been trouble getting in and out of bed through the night. Consequently I’ve had the best two days I have had in a very long time. I also love that it’s made in Australia. Show details
Not for me loo – Brought one The muscle Mat topper (Double) 2 weeks ago. Left it for 2days to decompress..kinda got there.. 1 side seem to not puff up as much.( no where near the same as the photos the company use to sell it) Anyway it turned out to be a waste of money for me. Put it on the caravan bed looked comfy but was far from it, Think my expectations after… Read more
reading all the reviews were way to high. It didn’t help me at all.Managed to get a little bit of sleep ..Body ached more Didnt help with hip soreness. Have taken it off and started a new search for a new topper .. or new mattress.
Not worth it in the long run – It doesn’t stay on the bed. After a few nights the topper moves do you have a huge gap from between the edge of the topper and the head of the bed. Pillow falls down that crack and I sleep at a weird angle. I’ve tried every solution and nothing works. Had it for a year and about to get rid of it. Show details
Oversold – The process from purchase to receiving the topper was pretty easy and quick so great service there. However disappointed with the product itself as I don't believe it is as great as it was made out to be. Certainly wasn't 10 cm thick nor is it as plush as described. I'm not saying it's not a good product but based on how it was advertised it's been way oversold. Show details
Very disappointing – I bought a mattress topper after reading great reviews online. It arrived quickly, it was well packaged, and it was quite comfortable for the first night or so. I noticed the bed was getting much hotter and I was struggling to sleep - I see from these reviews that I’m not alone in this issue. The bed became unbearably hot with this mattress… Read more
topper, completely prohibitive to sleep. I was waking up sweating in Adelaide, where it has been single digits at night. I also noticed that the mattress topper lost a lot of volume after less than a month of use.
To their credit, muscle mat were very quick to respond to my emails and they were both kind and helpful. The issue is that the customer has to pay return postage which is close to $80 due to the size and weight, almost negating the utility of a refund. They offered a partial store credit for the postage cost, but it just wasn’t worth it.
Overall, I was quite disappointed with this mattress topper, and I would not recommend it to others.
Sleep comfy – It is definitely comfortable we love it as it has made such a difference Show details
Find out how Muscle Mat Luxury Mattress Topper Super King compares to other Mattress Toppers & Protectors
Know better, choose better.
Super Comfortable – Was about to throw out my mattress but couldn't afford a new one. This topper saved my back and my pocket. My only issue is how hard it is to get out of bed now!!!! Show details
Best Mattress topper on the market – This is not a I want to have it’s a must have! Really makes you mattress comfy gives you a better nights sleep and no waking up with aches and pains absolutely love it! Show details
Get ready to sweat – Don’t waste your time. It’s fluffy, but packs down to nothing once you lay on it. Then just makes you uncomfortably hot
Spam! – They spam you will emails once you buy but never return your emails. Product is average at best Show details
Poor quality and overpriced – Initially the mat was great and plush but within months we noticed it significantly flatten despite appropriate care. Was told by customer service to 'fluff the mat' which of course did nothing, and got no further support. for a $170+ dollar mat, we expected far better quality and better customer support. Would NOT recommend
Where has this been all my life?? – Love the newest addition to our family ;) But in all honesty I LOVE this .. Heard nothing but great reviews so I couldn’t wait to buy it! Putting it on my bed and just laying down I felt like I was laying on a cloud .. So soft and comfortable! I cannot wait for my first night sleep! I can guarantee I’ll be buying one for the other beds in my house!! Show details
Perfect! – Has to be one of the best purchases I have made for 2023. Everything they say about this mattress topper is true & I won't repeat other reviews. So if you want to make the best purchase of 2024, then I do recommend you got get it. Cheers, Muscle Mat. Show details
Muscle Mat fake positive reviews – We bought a topper from this company and is not fit for purpose at all, also note you cannot write a review on there website suggesting there positive reviews are fake and paid reviews. The topper was flat as a pancake on arrival, hopefully a contingent of people who have been ripped off (see real reviews) will band together to notify fair trading about this scam. Show details
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