Super Sleeper Pro Original Mattress Topper
Verified1,336 reviews
AI reviews summary
The Super Sleeper Pro Original Mattress Topper receives strong praise for its ability to revitalise old mattresses and provide significant relief for chronic back, hip, and joint pain. While the majority of users report a transformative improvement in sleep quality, a segment of customers has raised serious concerns regarding product durability and the logistical challenges of the return process.
Pros
- Pain Relief: Users consistently report a reduction in back, hip, and arthritic pain, with several noting they no longer wake up with stiffness or the need for medication.
- Mattress Transformation: The topper is frequently credited with saving users the expense of a new mattress by adding a layer of "cloud-like" comfort to hard or aging beds.
- Effective Support: Many reviewers highlight the balance between softness and support, noting that the topper contours well to the body and eliminates pressure points.
- Fast Delivery and Setup: The product generally arrives quickly and is described as easy to unpack and fit onto the bed, with deep skirts that provide a secure fit.
Cons
- Durability and Shape Retention: A recurring complaint involves the topper developing permanent indents, sagging in the middle, or forming a "hump" between sleepers within weeks or months of use.
- Difficult and Costly Returns: Significant frustration exists regarding the "risk-free" trial; customers must pay for return shipping, which often exceeds $100 due to the item's bulk and weight.
- Inconsistent Pillow Quality: While some enjoy the bonus pillows, others report they are "rubbish," too hard, or different from the adjustable cooling pillows shown in advertisements.
- Physical Practicality: The topper adds significant height (approx. 7cm) to the bed, making it difficult for some users to get in and out of bed or fit standard sheets and doonas.
Verdict
The Super Sleeper Pro is a highly effective solution for those seeking immediate relief from physical discomfort and an affordable way to upgrade a firm mattress. However, potential buyers should be aware of reported issues with long-term shape retention and the substantial financial and logistical hurdles involved if they choose to return the product.
Well, it arrived early which was great, and unpacked easily. My first night was last night and I was worried as my shoulder and hip seemed extremely uncomfortable and kept me awake. Yet, I realised this morning that that feeling had gone, so the expansion has continued, and I love it. I don't have any physical problems, but love it. I should have purchased all those years ago when I started procrastinating. Show details
I read all the reviews before purchasing the wave mattress topper thinking it must be fantastic and I was extremely wrong. We persevered for two weeks with it on the bed and had to remove it. It was so hard it didn’t help at all and we ended up with pain in our shoulders from it. No point have a free return /refund policy as you can’t get it back into the original packaging. Show details
I have tried many mattresses and many toppers tired of waking up sore at 4am, last night was my first night with the super sleeper I got 7 hrs sleep and woke up pain free I am so happy wished I had bought it earlier Show details · 1
Reviews with attachments
I got mine a week ago and i couldnt be any happier i'm 86 yrs old and struggled getting out of bed now i'm up early and in no pain . I got a king single and got a queen size for my daughter her and her husband are so pleased the daughter has no pain in her back and has no pain all day they are truley amazing i would recommend them to everyone thankyou . Show reply
My husband and I have had really bad backs for years we have had ours for a week and already we are both getting up with no pain at all I couldn't believe something could be so good would really recommend it to anyone with bad backs it really is unbelievable. Thankyou so much for making these I no longer have to have needles in my back . I can't praise them enough. Carmel ingham Metford nsw . Show details · 2
Very fast delivery, I waited a few days to let it expand and then it took a couple of nights for me to get used to it. I am loving the softness but I still have the support I need for my back. No more waking up with sore hips. Show details · 1
Delivered within 2 days. Fitted easily over existing mattress. Fell asleep within minutes. Woke up refreshed and energy to take on a full work day. Great quality product. Extremely happy. Show details · 1
I have tried many different mattress toppers, which non has helped at all infact some made my back worse. I am THRILLED to say that the Super Sleeper is FANTASTIC. It is so comfortable, plus at Long Last I have a mattress topper which does exactly as it is reputed as doing. I at last have less pain and disability. I have also managed after many… Read more · 1
years reduced my meds. I NEVER give excellent reviews unless the product really warrants it. This product is EXCELLENT in my opinion. It is easy to set up and use. Simply take out of protective wrapping and dispose of wrapping Well done SuperSleeper and a HUGE THANK YOU.
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I wish I could score -5 stars! DON’T DO IT! This expensive purchase & the sheer LACK OF timely or fair customer service regarding this faulty super sleeper pro, has been nothing short of unethical, utterly disappointing & beyond frustrating. CONSUMERS, RESEARCH YOUR RIGHTS & GET CONSUMER AFFAIRS involved (if need be). I’ve clearly been sold & sent… Read more
a faulty defected king size topper (of which I supplied extensive photographic evidence to KLEVA). Due to my size & explained physical challenges (along with the bulkiness & weight of this item), sadly after 4mths of trying to persist, there REMAINS a huge, immensely uncomfortable lump/bump right down the centre of the topper (that is NEVER GOING to resolve). As a result, I’ve been totally isolated to one side of my king size bed & essentially forced to sleep on my side (which has caused additional significant neck & back pain). As a (small single living female) that is unable to work due to chronic illness & also physically injured/impaired following a car accident (& in turn a struggling disability support pensioner), I’m now being expected to somehow condense & pack this heavy bulky product back up to return, then carry it into the post office & then also foot the outrageous cost to return it. As this is a FAULTY ITEM WITH A MAJOR DEFECT, the company can not legally expect a consumer to cover return costs! EVEN OUTSIDE THE 120 DAY TRIAL PERIOD. Particularly given the size & weight. I WAS initially offered a replacement to be sent out (without the need to return this faulty one). Upon asking for a refund (as you are entitled to according to ACCC guidelines), I am now being told it must be returned (AT MY COST) & that they will only provide a credit note. I no longer trust this product or the company & want ALL my money refunded. I will NEVER shop with them EVER AGAIN. Now approaching a MONTH of the customer service email centre either NOT replying for many many days & certainly NOT getting back in a timely manner & it’s appalling. This is NOT a change of mind purchase, it is a FAULTY DEFECTED PRODUCT & consumers have every right to a FULL REFUND without the absolute inconsiderate back & forth nonsense I have been fed (over a month now). The 120 day trial period is TOTALLY IRRELEVANT & legally overridden when it’s a FAULTY DEFECTED ITEM. This is in no way the fault of the consumer! This is 100% fault & cost of the seller to absorb. This is also a VERY OBVIOUS & VERY REGULAR COMPLAINT made by consumers, who have had the misfortune of trusting that a company would adhere to basic legal standards! Why offer to send a replacement, NOT wanting this initially returned, yet as soon as a request for a refund is made, all of a sudden you MUST have it returned AT MY HUGE COST (to essentially throw in the bin). You are being dishonest & acting in bad faith, making it insanely hard for a physically disabled pensioner to have basic consumer legal rights adhered to? It’s DISGUSTING & consumer affairs will be getting involved if this is not resolved VERY SHORTLY & with some human decency!
The topper doesn’t hold its shape It is depressed on both sides where we sleep We want to return the product cen you arrange for return & refund Show details
We’re very sorry to hear that the topper did not meet your… Read more
Latest follow-ups
Great topper , nice and phoamy ! Great idea for our back room bunk . Show reply
Follow-up · Relatively easy to clean , stays cool , it has improved my back bunk room .
Sleeping with my Pro – Absolutely delighted wit the product, it's like sleeping on a mew mattress. Show details · 1
Follow-up · Still extremely happy with my Pro, it's warm, soft but firm and I have no problems with it slipping away during the night.
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This is the biggest waste of money i ever spent two nights and has body indentations already completely and utterly a waste of money stay away. Would have sent back but to hard to repack and post at a reasonable price this is how they get at you. Show details
Follow-up · The only thing that has changed is that the topper is now in land fill total waste of money stay away from this product
We’re really sorry to hear about your experience and appreciate… Read more
Positive reviews
Arrived very fast, easy to unpack and went straight onto bed, slept on it and it was extremely comfortable. My 22yr old son came home and tried it out and thought it was wonderful. It's a little heavy once on mattress to be able to lift it all to fit sheets due to my arthritic hands but love the feel and getting more sleep now. Pillow is also very comfortable to sleep on. Show details · 1
I would wait for the full 14 days for the topper to settle and for your body to adjust. It has made a difference, no more pressure points and sleeping sounder. I took one star off because I ordered a double to fit my double matress, but it was tough to fit, the skirt needs to be a little longer, and it is short on one side and the top edge has about a 5cm gap. Show reply
I just want to hug my bed every night that I get into it, we absolutely love it. Sleeping so much better and longer now, we had an expensive mattress but was waking up like a train hit me, not anymore this topper is amazing. Who would of thought as I always think these things are just a gimmick… No no no if you are reading this then you are thinking of getting one don’t think just get one.. My wife and I love it.. John Show details · 1
Negative reviews
I’m totally disappointed with the topper. I imagined it was going to be so much softer and thicker than it is. It has not improved to comfort of the matress that I already have. Show details
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The Super Sleeper Pro was very comfortable for me but it didn't suit my wife. So I'll have to return it. The return process was easy to follow and a refund was made in a timely fashion. A trust worthy company. Show details
Thank you for taking the time to share your experience. We’re… Read more
I was very disappointed with my experience purchasing the Super Sleeper Pro Original Mattress Topper. The product itself did not meet expectations, however what was more frustrating was the returns process. The company promotes a “full refund within 30 days,” but fails to clearly disclose that return shipping costs are the customer’s… Read more
responsibility, and due to the size and weight of the topper, this is extremely expensive.
I was quoted over $100 via courier, and even more through Australia Post, which feels unreasonable (so basically I will only receive 50% money back on the original price) especially considering I live just 10 minutes from the return address, yet there is no option to drop the item off in person.
This lack of transparency around return costs makes the “risk-free” offer misleading. I would strongly recommend that the company be more upfront about these significant return expenses so customers can make a fully informed decision before purchasing.
Hi Julie, Thank you for sharing your feedback.… Read more
Recent reviews
The mattress topper does everything you said, love it, if I had of known you were going to have a sale where I could have purchased my king for the price of a single I would have waited putting less stress on my pension Cheers Roger Show reply
Fitted over my mattress perfect, plenty of valance to tucked in, very comfortable yet firm a great help fir husbands back injury, the two pillows are perfect comfortable to sleep on , well done Show details · 1
Find out how Super Sleeper Pro Original Mattress Topper compares to other Mattress Toppers & Protectors
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Amazing, has turned my old mattress into a brand new bed, I'm buying one for every bed I have in the house now, feels like your sleeping on a cloud, just perfect!!! Show details · 1
I love the wave topper it's great said it came with free pillows and I was looking forward to the pillows pictured in the advert; but when they arrived they were hotel pillows; which are nice but I don't like ! The one pictured in advert has the cooling side and is adjustable! Show details · 1
Previously bought queen size for my bed. Had my grandson over Easter, he slept in my bed the first night and had the best nights sleep. Even though I have a spare room he chose to sleep in my bed for the week. I bought the double size for him for his birthday. He loves it. Show details · 1
SSP2018252945 Thank you lots and for the wonderful pillows The SSP arrived quickly and is all that I hoped. It improves my quality of sleep & that is priceless. I love it. ❤️ Show reply
10 days since we got our mattress topper and both my wife and I are sleeping better waking up feeling refreshed and having noticed that we wake up with no or little hip aches and pains. Our mattress topper has been a better than expected investment. Thoroughly recommend to others that have trouble getting a good night sleep or suffer from hip aches and pains in the morning - this truly worked for us. Show details · 1
At 82 years of age my mattress was causing me to have interrupted sleeps having to change my sleeping positions constantly every night I found out a hard feel mattress there were 2 choices either a new soft feel mattress or a topper . I decided to get the Super Sleeper Marshmellow topper 3 nights after starting to used it theres noticable improvement . Amazing feel easy to fit deep skirts make it secure. Show details · 1
It is soooo good. I have arthritis in both hips and this topper has made my going to sleep a dream. My partner has titanium Brodsky in his back and agrees this is the best topper he has ever slept on. Show details · 1
Follow-up · It is still a dream to sleep on. Cleaning is a breeze as it says in the advertisement just zip off the cover and wash it. The warmth is divine. No more electric blanket. I just wish I had heard about it sooner. You will not regret it ever buying one.
Very great to deal with arrived real quick but just not a comfy as my original one I brought 6 years ago and unfortunately my dog got to that lol but I’ll keep using see if I get use to it Show reply
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Hi SJT, Thank you for taking the time to share your feedback,… Read more