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Great tech support RA
Great after sale support great communication with tech and quick diagnostic i highly recommend mwave
for his product and after sale support
The reviewer stated that an incentive was offered for this review
Online store has deceptive advertising of their products!
Recently purchased an ASUS i7 from here based on the initial picture on website, then you scroll down to product to read about it in detail and look through specs and more information about the product and take it on "face value" that the product you are looking at and reading about is the product any normal person would expect to be purchasing. However, the product that "arrives" is not that product AT ALL. Was advertised as "backlit" keyboard and fingerprint reader and this company sent a different version without these things as claimed. I d...id not send back, as I desperately needed a laptop as mine was not working, but will NEVER do business with these scumbags again and I am warning everyone I know to avoid this company. I noticed they have "removed" there contact number, so they can not take physical calls, which says a lot about the type of company this is. Obviously has lots of complaints!!
Faulty item or...?
I received a 4 channel KVM DVI Switcher from Mwave on Friday 7th of May after waiting 2 weeks due to out of stock. As always, the box suffered some damage due from Star Track poor handling, but the contents inside were well packed with plastic bubbles that protected the item from constant bombardment of heavy parcels being dropped on fragile parcels, resulting in the items inside usually being damaged to some point. What I liked was that the packaging of this item is the best I've seen. However, despite receiving the package, an Aten - 4 chann...el KVM DVI switcher well protected by rough hands during transit, I am here for another reason. Being proud of the switcher I then connected the the peripherals, 2 computer and 2 NVRs (Network Video Recorders), and, as I already had a 2 channel Aten switcher, I wanted to upgrade it to a 4 channel and operate all peripherals by switching them one at a time to view on one monitor. This was working well on the two channel switcher by double clicking on the Scroll Lock key and then on the Enter key to switch over to another channel. But, on the new 4 channel switcher, this doesn't work. I use a Logitech K270 keyboard and a M705 mouse, all wireless and a USB dongle is inserted into the front USB port of the switcher. Now, let's start with giving you an idea first. On the 2 channel switcher, when I double clicked on the Scroll Lock key, a green light on the top right of the keyboard (next to the ON/Off switch) would flash and a sound was heard on the Aten 2 channel switcher. After double clicking the Scroll Lock, I then press the Enter key and the switcher completes its task of switching to another channel. This has been the joy of my life. But not so with the 4 channel switcher. This unit doesn't do what it is says in the instruction Manual because the wireless transmission between the switcher doesn't work.
Avoid this place read the 1 star reviews for honesty
AVOID THIS PLACE there are tens of companies in sydney with better customer service than these hopeless bunch, 2 times i had to deal with them and both times they chose the most backwards outdated solution that a company could come up with which shows how they are not customer service oriented company but just get your money and cya company. 1)Bought a custom pc from them and they did not include a single original hardware box for me so if you want to sell a component for an upgrade later in time you got no box to put it in and after emails an...d emails they told me to go pick up some random boxes that won't even fit the components they gave me. 2) and just 2 weeks ago the 1 ram stick died and went to drop the set to them to get a replacement and they told me they have to test it and it will take a week till i have it back and after a week i contact them to see what is happening and i was told i have to wait 2 to 4 weeks extra for them to send a damn ram stick to their manufacturer to see if its not working when you can just plug it and run a 10 minute memtest and it will show as hardware fault so now because of this hopeless company instead of giving me a replacement and they can claim their credit thru their manufacturer like every other sydney company, now i have to sit on my behind with no pc for 4 weeks. Save yourselfs the hussle and find someone else to give your money to. And before you say this is a fake review my ticket is Job# JB384433
Fast Service, great product!
I had planned to build my own gaming PC but after reading of the major waiting periods for decent GPU's decided on a pre-built by MWave. After selecting my preferred system (Ninja Ultimate Gaming) checking pricing, I found that the price of the individual components if I were to build my own (assuming I could get the parts) compared to the cost of the pre-built was not outrageously diffferent. I contacted chat to ensure it definitely was in stock then placed my order. The computer was shipped by a specialist fragile freight carrier (a bit pricey but worth it) the next day and arrived in Perth 5 days later. All in all a great shopping experience.
Mwave provided timely delivery to a GPO Box. This is a very significant advantage for people working in a secure building without a full time receptionist.
- Mwave Australia Physical Store
Excellent in all ways!
Very easy to find what you want and if it is at MWave or the warehouse. Great range compared to other stores.
Accurate and prompt. Exactly what you need in online stores.
The site is famous for being well organised and intuitively laid out, and it doesn't disappoint when it comes to checkout and delivery, being fast, competitively priced, and accurate in description and compatibility. Highly recommended.
- Mwave Australia Online Store
Given the runaround for a faulty product claim
I've bought a brand new HP monitor from MWave online store on 28-Jan-21 and it is flickering on and off in just a month. I have lodged a complaint to Mwave and I was told to contact HP directly which I did. I was given a REFURBISHED replacement by another company (supposedly HP's company that handles replacement product) and given the runaround from HP when I complained that I deserve a new one. The response I get from HP via email is below
'Your case has been closed. Please note that if materials are being posted to you, this notification con...firms that these materials have been ordered.' Wow, 'great' customer service! Neither MWave nor HP wants to take responsibility for this and I am still stuck with a faulty product. See the image attached for the replacement monitor sent to me where the monitor bezel is cracked wide open! I know which store and brand I would NEVER be buying from again!
Simple, easy and quick
Product was easy to find.
Using cart and paying was simple and easy.
No hesitation in purchasing again.
Delivery excellent with good communication and updates.
It is so, so, SO easy to order and it was excellent. The packages came nicely and there was an amazing variety of items on the online store!
Fastest Delivery I've Ever Seen
I order on a Monday afternoon and the package was delivered the next day! The product was carefully packaged with soft wrapping around the product. There wasn't even a dent in the packaging and the product installed and worked perfectly. Many of my friends and myself have ordered from Mwave in the past and none of us have ever had a negative experience. Would 100% reccommend.
Happy customer right here!
Building a new high-end gaming computer with my son. Doing so on a budget meant I had to shop around. Make had many components I couldn't find elsewhere and at great prices.
Ordering was super easy, delivery was fast, packaging was secure and products exactly as described.
Excellent service and Happy Afterpay customer
I received my purchased in a well packed and protected box. Mwave is one of many stores that I often go, to check for parts when I am upgrading or planning a new project. The option now to pay with Afterpay will definitely make me come back to Mwave in the future as this makes budgeting easier when you are building big projects.
Thanks Mwave for thinking outside the box.
Best postal packaging I have ever seen!
Just bought a microATX mainboard from MWave Online. Have bought form other distributors online and some are very minimalist on their packing - in one case just putting the manufacturers box directly into the post without further protection. My package from mWave came in a much larger box & fully protected by plastic airbag packing. Very prompt service also. Thanks MWave.
Easy to find what I was after. Great price. Simple process and speedy rural delivery. Happy to recommend Mwave, Aus post and the Ubiquiti range of products.
The Ultimate Video Editing P.C. Build.
What a fantastic experience getting my dream pc built. I live 3 hours out of Sydney & after reading some reviews I decided to get Mwave to build my pc. This was all done through email. Yash did a great job with recommendations within my budget. I was surprised at how quickly the order was processed & picking it up from Lidcombe was a breeze. At home it all went together & fired up flawlessly. Mwave delived a truely professional service which is hard to find today. I would highly recomended them for a custom pc build.
Main specs were :- cpu-Ryzen Threadripper3970x 32cores :- gpu-GeForce RTX 3090 HOF :- 128G Ram
Overall good but:
- Item and delivery price were OK, but there was another 10% in charges that reminded me of the bad part of booking air travel, there were a lot of extra charges that I felt should have been included.
- It took 6 days from 'approval' of the order for them to actually process it
- It took another 6 working days for eparcel to deliver it, I live 180 km from the store, in NSW and I've gotten faster delivery from other carriers in Victoria and Queensland.
- Bought a USB 5DbI gain antenna/dongle for the PC, to get better...
Mwave continues to offer an extremely reliable experience, with a seamless pick-up service. Mwave continues to be my favourite supplier of PC components.
Perfect and Easy
Easy to find what I wanted, its availability, and I got my product the next day! helps that they offer free shipping.
Questions & Answers
i wish to set up a War birds flight simulator, can you help me ?
typical to hard for you grubbers to answer, my money goes overseas as per usual. thanx for nothing
Please message through the correct channels - online chat (during business hours for immediate response)
or via email.
or provide a number and a team member will call you.
This channel is not part of Mwave so is not monitored regularly so go directly to our website www.mwave.com.au for options to contact us.
I wish to set up a war bird flight simulator, can you help me to get started
Order SO01785059 This is order I complained about not being answered
We have checked all channel communications and your Mwave account > Messages/Tickets and cannot find any correspondence relating to a request to have your order shipped.
If you provide the channel you used to send us the request then I can search further - email, online chat etc
I have forwarded your request to the Support Team and they will reach to have this shipped to you.
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