3Mwave Australia

Mwave Australia

4.3

5,404 reviews · Statistics

PositivevsNegative
83% · 4,503705 · 13%
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Product Quality
4.6 (2,069)
Return Claim MadeYes (193) · No (1,964)
Shipping
4.3 (1,330)
Customer Service
4.4 (485)
Warranty Claim MadeYes (222) · No (1,896)
See the Best Electronics & Computing Shops in 2023 as rated by Australians on ProductReview.com.au.

Reviews

5,404 reviews
Tom A.
Tom A.

MSI MAG B760 TOMAHAWK Motherboard for a new gaming rig - worked great!

Online Store
Wei
Wei

Good price, fast order process speed

Online Store
Filippo
Filippo Greater Melbourne (Metropolitan), VIC · 5 posts

Paid for a brand new TV which turned out to be a used one

Online Store
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Mwave Australia
Mwave Australia · 
Filippo
Filippo · 
Mwave Australia
Mwave Australia · 
Jed
Jed

Don't Waste Your Money!

Online Store
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Desktop Needed Urgent
Desktop Needed Urgent

Fantastic Electronics Store

Mwave Australia Physical Store
Neil R.
Neil R. South East Queensland, QLD · 2 posts

Lack of communication and late refund

Online Store
Shipping
Mwave Australia
Mwave Australia · 
Neil R.
Neil R. · 

Hi Jonathon,
Thank you for looking into this situation and for trying to find the details: my order number was: SO02553655.
Regards,
Neil

Mwave Australia
Mwave Australia · 
rob g
rob g · 2 posts
 · Verified

Very difficult company to deal with

Online Store
Product Quality
Shipping
Mwave Australia
Mwave Australia · 
John V
John V · 2 posts

Still waiting for "Express" delivery of PC parts more than one week after order

Online Store
Product Quality
Shipping
Mwave Australia
Mwave Australia · 
Never Use Mwave Again
Never Use Mwave Again · 3 posts

Incomplete order, used parts sent - AVOID

Online Store
Mwave Australia
Mwave Australia · 
Never Use Mwave Again
Never Use Mwave Again · 

Ticket 541554

Electronics & Computing Shops

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lblake
lblake · 2 posts

Outstanding Customer Service

Online Store

The store was a little slower than expected to ship my order, this was due to a combination of slow supplier infil and not the store itself. However the customer service team (Tim in particular) made what would have been a very frustrating process very pleasent and over all I am quite happy with my experience.

deadhorse
deadhorse · 2 posts

Spent $9k on a custom pc build. Won't be buying anything from them again.

Online Store
Product Quality
Shipping
Mwave Australia
Mwave Australia · 
deadhorse
deadhorse · 
Mwave Australia
Mwave Australia · 
Barbara
Barbara Greater Melbourne (Outer), VIC · 2 posts
 · Verified

NUC COMPUTER

Online Store
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H Admin
H Admin
 · Verified

Good range and prices but horrible service

Online Store
Product Quality
Shipping
Mwave Australia
Mwave Australia · 
Michael J.
Michael J. · 4 posts

Send a computer part in an envelope

Online Store
Mwave Australia
Mwave Australia · 
P T.
P T. Sydney, NSW · 2 posts

Slow Shipping (as usual)

Online Store
Product Quality
Shipping
Mwave Australia
Mwave Australia · 

Questions & Answers

William R.
William R. ·  · Mwave Australia

Hey, I recently received an order from mwave and upon opening it realised that the product I was sent was different to the product I ordered, should I expect to be sent the correct keyboard or should I apply for a refund?

Filippo
Filippo · 

Send it back and apply for refund. Buy elsewhere. Avoid this company

William R.
William R. · 

I've looked online and the refund process looks flawed and inconsistent at best, should I just open and use the product I was given?

Mwave Australia
Mwave Australia · 

Hi William,

If you ordered a unit and it was not the correct one, we are more than happy to provide a refund.

If you can kindly call us on 1300 727 446 or send us an email to sales@mwave.com.au with your sales order number, we will be more than happy to look into it.

Generally, refunds take 3-5 business days to process.

Kind Regards,
Jonathon M

Guest
Monki
Monki ·  · Mwave Australia

I recently acquired this Windows 11 computer https://www.mwave.com.au/product/mwave-office-pro-workstation-with-intel-core-i7-windows-11-pro-ac66678. Works well, no problems. A very efficient unit, however one oddity, when I shut the unit down completely via Windows, it closes down correctly and switches off. The push button on the left will not then restart it unless I turn the power off at the mains briefly! The unit doesn't have an actual 240 volt switch so it's a bend down to the powerboard, cue creaks and groans from this otherwise fit 85 year old! Any suggestions?

Mwave Australia
Mwave Australia · 

Hi Monki,

Thanks for the question!

It sounds like there may be a fault with the PSU.

Please get in contact with our Australian support team on 1300 727 446 so we can review this further.

Kind Regards,
Jonathon M

Monki
Monki · 

Thanks will do so early next week

Monki
Monki · 

I have solved the problem. It was my wifi/bluetooth keyboard, a bon.elk unit. When I connected an old USB ACER keyboard I had, it now works. Maybe the bon.elk goes to sleep and later I will press a few keys on it and then try the PC. Bummer really as at my age although I still have 20 ~ 20 vision a white keyboard is easier to see in low light conditions. Anyway I'm glad my intuition is still alive and well!! Thanks for your prompt reply it was very reassuring.

Monki
Monki · 

Further! I went looking in Device Manager and found under Bluetooth "Intel (R) Wireless Bluetooth properties and under Power Management the default was set at "Allow the computer to turn off this device to save power" Unticked and voila everything works. If you opened a ticket I suggest it can be closed.

Guest
Hout
Hout ·  · Mwave Australia

I bought a laptop Over a week ago now and it still says processing and it said it would be done processing in less than 4 days but that didn’t happen. I really needed this laptop for work and education and was expecting it to arrive right before break ended but it didn’t. I have no laptop to use for my schooling and it is creating a lot of problems for me since I can’t use a device. Any help?

Marvina C.
Marvina C. · 

It's a public holiday so a response today is unlikely. If you go on their website, log in, and open a support ticket that's the quickest way to get a response.

Mwave Australia
Mwave Australia · 

Hi Hout, I'd recommend, as Marvina (thanks!) mentioned, best to contact our CS team with your personal details and they can look into the order for you. - Daniel

Guest

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Mwave Australia

Details

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Mwave Australia Online Store
  • Award Winner 2023
Mwave Australia Online Store4.3
(1,960)
Mwave Australia Physical Store
  • Award Winner 2023
Mwave Australia Physical Store4.4
(619)
CategoryOnline Shops and Electronics & Computing ShopsPhysical Shops and Electronics & Computing Shops
Offers Free Standard Shipping No
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Visit official website

Contact info for Mwave Australia

Mon9:30 am - 5:00 pm
Tue9:30 am - 5:00 pm
Wed9:30 am - 5:00 pm
Thu9:30 am - 5:00 pm
Fri9:30 am - 5:00 pm
Sat9:30 am - 2:00 pm
SunClosed
  • ABN: 38114422507

Extra Information

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