3Mwave Australia

Mwave Australia

Online Store, Physical Store · See All

4.3

5,404 reviews · Statistics

PositiveNegative
83% · 4,503705 · 13%
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Return Claim MadeYes (193) · No (1,964)
Warranty Claim MadeYes (222) · No (1,896)
Product Quality
4.6 (2,069)
Shipping
4.3 (1,330)
Customer Service
4.4 (485)
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Reviews

Tom A.
Tom A.

MSI MAG B760 TOMAHAWK Motherboard for a new gaming rig - worked great!

Online Store

This will be the second MSI motherboard I have had, like the first this one suited my needs perfectly. I had no issues with set up and everything has worked from setup. I really like the inclusion of wifi on the board and the 4 m.2 slots provide great flexibility. The MSI software is as straightforward as any other motherboard software too which is a plus.
The Mwave service was swift and effective too, getting the board out to me in a few days.

Summary: if you are looking for a cost effective board that gives you more modern features (ddr5 compatability, latest intel chipset, lots of m.2 space) - look no further!

  • Return Claim Made: No
  • Warranty Claim Made: No
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Wei
Wei

Good price, fast order process speed

Online Store

Bought a MSI B650 Tomahawk motherboard with them. they process it fast and good price as well. Collection is fast and easy with a lot parking onsite.
And the motherboard was designed so well that easy to connect and very stable, has been keeping it running for few days and no issue. That MSI center is the one spot to go to your preferred user settings, including gaming, streaming or just daily use.
MSI also did a good job on putting 4 debug LEDs on the board, so if things goes wrong it's gonna save a lot of time for rectification.
Anyway, 10/10 to this product.

  • Return Claim Made: No
  • Warranty Claim Made: No
  • Product Purchased: MSi MAG B650 Tomahawk WiFi Motherboard
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Filippo
Filippo Greater Melbourne (Metropolitan), VIC · 5 posts

Paid for a brand new TV which turned out to be a used one

Online Store

I purchased a TV through the online shop which turned up after 10 days.
The tv I purchased was supposed to be new.
The TV box was water damaged, it had a sticker saying: Clearance, Not tested, No PSU/Manual.
The TV wasn't new, no remote controller, no power cord, no manual.
Very bad experience so far.
TV returned and after a week no refund yet.

  • Return Claim Made: Yes
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Mwave Australia
Mwave Australia · 
Filippo
Filippo · 
Mwave Australia
Mwave Australia · 
Jed
Jed

Don't Waste Your Money!

Online Store

Get your act together MWave!
The customer care from there after sales teams is appalling. 4 weeks spent back and forth trying to get a motherboard working only to be told it is "your fault". Spoke with a manger who was replacing the faulty product only to get a message on there online system saying the only possible option is to now pay for a repair of the product.
Get your act together Mwave, I spent $2500 to get a working PC not to get a faulty product.
I am now left with no choice other than to launch a case with Fair Trading NSW for the breach of the Competition and Consumer Act 2010 (Cth).
Do not trust MWave with your money!

  • Warranty Claim Made: Yes
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Desktop Needed Urgent
Desktop Needed Urgent

Fantastic Electronics Store

Mwave Australia Physical Store

I needed a new Desktop Computer dual screen Monitor mine from work 20 years old. I found one I liked at Officeworks but only online, I wanted to physically see it Officeworks were cheapest but my local store NAPF Electronics in Summer Hill also had it. I went to see them today, firstly they said they'd match price, spent ages going through my photos of old set up/cords etc to see if it would all work - advised it would. They then said they would deliver for free next day! Kind, friendly, full of knowledge and great Company - Anyone wishing to purchase any electical product - please investigate and consider!

  • Return Claim Made: No
  • Store Location: Summer Hill NSW
  • Warranty Claim Made: No
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Neil R.
Neil R. South East Queensland, QLD · 2 posts

Lack of communication and late refund

Online Store

My purchase, for a fairly commonly available hardware production replacement part, included a [not insignificant amount for shipping].
After 2 weeks I enquired as the status of my order was still showing as [processing], only to be told that the new delivery date had been delayed by 2 months, with no notification to me or information on my order.
The price was slightly higher than competitors, and I didn't mind as being an IT worker, I try to support IT equipment resellers, but it strikes me that MWave is immoral and unethical in their approach to business.
I would consider purchases from eBay as more reliable, than transacting with MWave.

  • Return Claim Made: No
  • Warranty Claim Made: No
Shipping
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Mwave Australia
Mwave Australia · 
Neil R.
Neil R. · 

Hi Jonathon,
Thank you for looking into this situation and for trying to find the details: my order number was: SO02553655.
Regards,
Neil

Mwave Australia
Mwave Australia · 
rob g
rob g · 2 posts
 · Verified

Very difficult company to deal with

Online Store

Expect a painful, slow process if you need a warranty replacement/refund. It's now over a month with very poor communication.

I would not recommend MWave. I'm now stuck with no internet in several parts of my office waiting for Mwave's poor customer service...

I'd recommend rather paying more and going elsewhere...

  • Return Claim Made: Yes
  • Warranty Claim Made: Yes
  • Product Purchased: Ubiquiti UniFi AP AC Pro
Product Quality
Shipping
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Mwave Australia
Mwave Australia · 
John V
John V · 2 posts

Still waiting for "Express" delivery of PC parts more than one week after order

Online Store

The "express" delivery option to Victoria has been a nightmare. After 4 days of waiting for shipping, they agreed to cancel the backordered items (I got those from their competitor within 24 hours). The shipping company didn't ring the doorbell, and only left a note in my mailbox. It's such a terrible service that they won't try to deliver again until a minimum of 2-3 business days later.

So, I'm still waiting for my stuff on the 8th day after purchasing. Not quite as "express" as one would have thought.

In all fairness, prices can be marginally competitive. But I wouldn't bother with this company again.

  • Return Claim Made: No
  • Warranty Claim Made: No
Product Quality
Shipping
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Mwave Australia
Mwave Australia · 
Never Use Mwave Again
Never Use Mwave Again · 2 posts

Incomplete order, used parts sent - AVOID

Online Store

We purchased a NUC barebones kit (computer) with an included power supply. The power supply cables and NUC were delivered but the actual power supply was not. After a failed delivery "Lost in transit" a second hand power supply was delivered out of packaging. No response has been received since.

Tier one customer support have no power to do anything. Only receive empty platitudes and promises. Takes days/weeks to get a resolution. We still have an unusable computer as we can't trust a second hand device.

  • Return Claim Made: No
  • Product Purchased: Intel NUC Kit NUC8i7HVK
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Mwave Australia
Mwave Australia · 
Never Use Mwave Again
Never Use Mwave Again · 

Ticket 541554

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lblake
lblake · 2 posts

Outstanding Customer Service

Online Store

The store was a little slower than expected to ship my order, this was due to a combination of slow supplier infil and not the store itself. However the customer service team (Tim in particular) made what would have been a very frustrating process very pleasent and over all I am quite happy with my experience.

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deadhorse
deadhorse · 2 posts

Spent $9k on a custom pc build. Won't be buying anything from them again.

Online Store
Product Quality
Shipping
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Mwave Australia
Mwave Australia · 
deadhorse
deadhorse · 
Mwave Australia
Mwave Australia · 
Barbara
Barbara Greater Melbourne (Outer), VIC · 2 posts
 · Verified

NUC COMPUTER

Online Store

I have had no problems with the computer, and Mwave's service was excellent.

  • Return Claim Made: No
  • Warranty Claim Made: No
  • Product Purchased: Intel NUC Mini PC
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H Admin
H Admin
 · Verified

Good range and prices but horrible service

Online Store

I've ben forced to order from mwave a few times for specific computer parts and unfortunately I regret it every time. There is no email to contact them, no phone number and no physical reception. The only commutation method is a ridiculous chat bot. Once you place the order that's it, you have no idea when the order might arrive, it always says a few days but it can easily be 3 weeks. I would really avoid if I could buy it anywhere else locally.

  • Return Claim Made: No
  • Warranty Claim Made: No
Product Quality
Shipping
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Mwave Australia
Mwave Australia · 
Michael J.
Michael J. · 3 posts

Send a computer part in an envelope

Online Store

Bought a part fort my computer, they sent it an envelope and it was destroyed by the mail system. Company is unresponsive and has promised a refund which hasn't been delivered.

  • Warranty Claim Made: Yes
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Mwave Australia
Mwave Australia · 
P T.
P T. Sydney, NSW · 2 posts

Slow Shipping (as usual)

Online Store

Ordered a mATX mobo, it was listed in stock. Took 5 days to ship (including the weekend) even though i was expecting them to be slow, had no idea would take 3 working days to pick from a warehouse. I Ordered something from PB Tech in NZ and that arrived quicker. Mwave, the new MSY when it comes to customer service (we all know what happened to MSY)

I've marked as two stars as they're prices are more expensive than Umart and Scorptec but there stock holding is much much better. Customer service is poor (they always sound surprised when someone complains on poor picking speeds)

Will order from again but will pay the 20 for next evening workday delivery. I'll give that a try

  • Return Claim Made: No
  • Warranty Claim Made: No
Product Quality
Shipping
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Mwave Australia
Mwave Australia · 

Questions & Answers

William R.
William R. ·  · Mwave Australia

Hey, I recently received an order from mwave and upon opening it realised that the product I was sent was different to the product I ordered, should I expect to be sent the correct keyboard or should I apply for a refund?

Filippo
Filippo · 

Send it back and apply for refund. Buy elsewhere. Avoid this company

William R.
William R. · 

I've looked online and the refund process looks flawed and inconsistent at best, should I just open and use the product I was given?

Mwave Australia
Mwave Australia · 

Hi William,

If you ordered a unit and it was not the correct one, we are more than happy to provide a refund.

If you can kindly call us on 1300 727 446 or send us an email to sales@mwave.com.au with your sales order number, we will be more than happy to look into it.

Generally, refunds take 3-5 business days to process.

Kind Regards,
Jonathon M

Guest
Monki
Monki ·  · Mwave Australia

I recently acquired this Windows 11 computer https://www.mwave.com.au/product/mwave-office-pro-workstation-with-intel-core-i7-windows-11-pro-ac66678. Works well, no problems. A very efficient unit, however one oddity, when I shut the unit down completely via Windows, it closes down correctly and switches off. The push button on the left will not then restart it unless I turn the power off at the mains briefly! The unit doesn't have an actual 240 volt switch so it's a bend down to the powerboard, cue creaks and groans from this otherwise fit 85 year old! Any suggestions?

Mwave Australia
Mwave Australia · 

Hi Monki,

Thanks for the question!

It sounds like there may be a fault with the PSU.

Please get in contact with our Australian support team on 1300 727 446 so we can review this further.

Kind Regards,
Jonathon M

Monki
Monki · 

Thanks will do so early next week

Monki
Monki · 

I have solved the problem. It was my wifi/bluetooth keyboard, a bon.elk unit. When I connected an old USB ACER keyboard I had, it now works. Maybe the bon.elk goes to sleep and later I will press a few keys on it and then try the PC. Bummer really as at my age although I still have 20 ~ 20 vision a white keyboard is easier to see in low light conditions. Anyway I'm glad my intuition is still alive and well!! Thanks for your prompt reply it was very reassuring.

Monki
Monki · 

Further! I went looking in Device Manager and found under Bluetooth "Intel (R) Wireless Bluetooth properties and under Power Management the default was set at "Allow the computer to turn off this device to save power" Unticked and voila everything works. If you opened a ticket I suggest it can be closed.

Guest
Hout
Hout ·  · Mwave Australia

I bought a laptop Over a week ago now and it still says processing and it said it would be done processing in less than 4 days but that didn’t happen. I really needed this laptop for work and education and was expecting it to arrive right before break ended but it didn’t. I have no laptop to use for my schooling and it is creating a lot of problems for me since I can’t use a device. Any help?

Marvina C.
Marvina C. · 

It's a public holiday so a response today is unlikely. If you go on their website, log in, and open a support ticket that's the quickest way to get a response.

Mwave Australia
Mwave Australia · 

Hi Hout, I'd recommend, as Marvina (thanks!) mentioned, best to contact our CS team with your personal details and they can look into the order for you. - Daniel

Guest

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Mwave Australia

Details

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Mwave Australia Online Store
  • Award Winner 2023
Mwave Australia Online Store4.3
(1,960)
Mwave Australia Physical Store
  • Award Winner 2023
Mwave Australia Physical Store4.4
(619)
CategoryOnline Shops and Electronics & Computing ShopsPhysical Shops and Electronics & Computing Shops
Offers Free Standard Shipping No
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Visit official website

Contact info for Mwave Australia

Mon9:30 am - 5:00 pm
Tue9:30 am - 5:00 pm
Wed9:30 am - 5:00 pm
Thu9:30 am - 5:00 pm
Fri9:30 am - 5:00 pm
Sat9:30 am - 2:00 pm
SunClosed
  • ABN: 38114422507

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