Mwave Australia

Terrible experience, from slow postage - more than 10 days, to a product failing in under 25 days(, now a refusal to update or inform me about anything in regards to my return. Will not respond to emails, wont allow me to speak to a team member via online chat. 4 weeks with silence. Show details

Quality good, but two separate delivers for two products is annoying. In addition, I received a cable that was NOT HDMI, luckily, I had one lying around Show details

Long term customer – The company has been an absolute dream to work with. More than ten years of of computers, from personal to machines to support my fledgling business have been purchased through this company. They’ve never missed a beat, have been proactive in cancelling items that were unnecessary for the builds, and have always had the best interest of the buyer at heart. Looking forward to continuing a long and fruitful customer relationship with this company! Show details

Extremely disappointing customer service from Mwave. My order was left unprocessed for a long time, and despite sending multiple emails to ask for an update, I received no response. After waiting far too long, I decided to cancel the order and sent a cancellation request, but once again, nobody responded or acknowledged my request. I understand… Read more

that delays can happen, but completely ignoring customers, failing to respond to emails, and not even acknowledging a cancellation request is unacceptable.

Very poor customer service. I will not be purchasing from Mwave again.

I purchased a monitor from Mwave which developed an obvious display fault within 3 days of receiving it. The fault appeared to be internal to the panel and was clearly visible in the photographs I provided. While Mwave ultimately agreed to assess the monitor and covered the return freight costs, the process was far more burdensome than I expected… Read more

for a product that was faulty almost immediately after delivery.

As a regional customer, I was required to source suitable packaging for a large fragile monitor, arrange its return, and be without the product while it underwent assessment. The original packaging had already been discarded following installation, which I would expect is a common situation for many customers.

What disappointed me most was the lack of practical customer support. Despite providing photographs of an apparently obvious fault shortly after receiving the monitor, I was repeatedly advised that the monitor had to be returned and inspected before any remedy could be considered. There appeared to be little consideration given to the inconvenience this created.

I chose Mwave because of its reputation as a reliable and trustworthy retailer. Unfortunately, this experience did not meet those expectations. A warranty process may exist on paper, but when the time and effort required to return a low-value faulty product becomes disproportionate to the value of the item itself, the customer experience suffers significantly.

I will not be purchasing from Mwave again.

MWAVE used to be a great place to head to for computers and network gear. They were well priced and back this up with good service and fast delivery. But sadly no longer. MWAVE as still cheap, unfortunately too cheap. My recent purchase for some Ubiquiti UniFi network gear has been a shambles and sadly reflects the experience of other reviewers… Read more

that I refused to be swayed by based on previous positive experiences.

In short I paid for the order over three weeks ago, the order still has not shipped. There has been no attempt by MWAVE to keep me updated on any issues and requests for assistance and updated ETA have just returned a generic reply.

Don’t be swayed by MWAVE’s low prices. They likely don’t have stock and you’ll be bankrolling their cashflow with your $$$ while they try and order stock with no guarantee of shipping.

MWAVE - what ever has changed with your business, be warned the good will from previous great service is being spent and you will rapidly become redundant. Sort it out!

NZ Customs NZD 140.08 NZ notice solid state drives value NZD 1,185.71 AUD invoice AUD 996.09 order date 6 August 2026 delivered to NZ customs 10 August delayed till cleared 18 August delivered to door 19 August eight days for paperwork plus $140.08 for government tax???? Very well packaged good service and starting to load up data Thank you for your part at this time of world data situations some had a slow expensive eight days Show details

honestly, Mwave suck. Like actually sucks. It took me 2 WEEKS and my order was still in processing. At the start of the 2nd week I sent message about it and they said they would send it to the warehouse as an urgent request. The end of the 2nd week and NOTHING has happened.

Ordered one of their back up drives. Looks the part (LaCie) alongside my new MacBook Air. Solid construction but portable and good price. Service and delivery excellent. Can’t wait to try it .. Show details

I purchased a CPU bracket kit Online. It took almost 3 weeks to arrive which is an absolute joke. I then received an automated email to place a review which I did, and stated exactly what I've write here, and then I got an email a few days later that the review was removed LOL. So do they just pick and choose what reviews to publish so they look all great? Buyers be ware. Show details

Competitive pricing and extremely well packaged with prompt delivery of my Unifi gear. All in original packaging and exactly what I’ve ordered. Currently bench testing and configuring the Unifi equipment prior to installing at our new home. Show details

Product: MSI MPG 274URF QD ($799) Experience: My monitor suffered a catastrophic failure—it made a loud tick, started smoking, and the right panel died. Mwave's tech team confirmed the fault, but management actively tried to dodge their legal obligations. Under the ACL, a major failure means the customer chooses a refund or replacement. Mwave… Read more

tried to deny the refund, telling me to go to the manufacturer instead. I had to fight them, explicitly cite the law, and threaten escalation to NSW Fair Trading just to get them to process the refund, which they still dragged their feet on. Be prepared for a massive headache if you ever need to use a warranty with them. Do not let them push you around.

I needed a new monitor for working from home and found the perfect set up! I found a 34" ultra wide screen with 50% off, specifications described clearly on the website, shipping was affordable and fast, and having been to stores in Sydney it was nice to have access to the range and service now that I'm in regional QLD. One large monitor to hook… Read more

up to my work laptop saved so much money compared to two monitors and a docking station. Thanks guys for your amazing service!

I placed an order on 30/11/25 for over $1,000 worth of monitors. Since that day, the order has sat in "Processing" with absolutely no movement. I have reached out via their support ticket system and messages multiple times, but I am being completely ignored. There is no transparency, no proactive communication, and currently, no way to get my… Read more

money back through their internal channels. It is unacceptable for a major retailer to hold a four-figure sum of a customer's money for weeks without a single update or a path to a refund. At this point, it feels like my money has disappeared into a void. I would strongly advise anyone thinking of ordering to look elsewhere—don't risk your money here until they prove they can actually fulfill orders and respond to customers.

Shopping for a new 5080 tuf card so I crossed references all the retail online stores and mwave has a $ 500 mark up on this item.These items are available from many other retailers and are in stock.Talk about price gauging and dirty business practices.I will never now or ever purchase another item from this place.Buyer beware and do some research before giving away your hard earned cash. Show details