Mwave Australia
- mwave.com.au
- ✓ Verified company
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Reviews
MSI MAG B760 TOMAHAWK Motherboard for a new gaming rig - worked great!
Online StoreThis will be the second MSI motherboard I have had, like the first this one suited my needs perfectly. I had no issues with set up and everything has worked from setup. I really like the inclusion of wifi on the board and the 4 m.2 slots provide great flexibility. The MSI software is as straightforward as any other motherboard software too which is a plus.
The Mwave service was swift and effective too, getting the board out to me in a few days.
Summary: if you are looking for a cost effective board that gives you more modern features (ddr5 compatability, latest intel chipset, lots of m.2 space) - look no further!
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Good price, fast order process speed
Online StoreBought a MSI B650 Tomahawk motherboard with them. they process it fast and good price as well. Collection is fast and easy with a lot parking onsite.
And the motherboard was designed so well that easy to connect and very stable, has been keeping it running for few days and no issue. That MSI center is the one spot to go to your preferred user settings, including gaming, streaming or just daily use.
MSI also did a good job on putting 4 debug LEDs on the board, so if things goes wrong it's gonna save a lot of time for rectification.
Anyway, 10/10 to this product.
Paid for a brand new TV which turned out to be a used one
Online StoreI purchased a TV through the online shop which turned up after 10 days.
The tv I purchased was supposed to be new.
The TV box was water damaged, it had a sticker saying: Clearance, Not tested, No PSU/Manual.
The TV wasn't new, no remote controller, no power cord, no manual.
Very bad experience so far.
TV returned and after a week no refund yet.
You purchased the unit new from a supplier???? What??? Please do not lie. The box was water damaged, it had a piece of masking tape that said the unit was not tested, power supply missing, no manual,
... Read moreno remote controller. And it took a month to have this case resolved! To all readers of this review: AVOID THIS COMPANY!
Thanks for the response.
All units are from a supplier and not manufactured at Mwave.
... Read more The team inspects all units for signs of damage in transit. I do believe the water damage was done during transit as we would have noticed the water damage. I'll have raised this issue to senior management to review this process. Thank you again for raising this. Kind Regards, Jonathon M
Don't Waste Your Money!
Online StoreGet your act together MWave!
The customer care from there after sales teams is appalling. 4 weeks spent back and forth trying to get a motherboard working only to be told it is "your fault". Spoke with a manger who was replacing the faulty product only to get a message on there online system saying the only possible option is to now pay for a repair of the product.
Get your act together Mwave, I spent $2500 to get a working PC not to get a faulty product.
I am now left with no choice other than to launch a case with Fair Trading NSW for the breach of the Competition and Consumer Act 2010 (Cth).
Do not trust MWave with your money!
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Fantastic Electronics Store
Mwave Australia Physical StoreI needed a new Desktop Computer dual screen Monitor mine from work 20 years old. I found one I liked at Officeworks but only online, I wanted to physically see it Officeworks were cheapest but my local store NAPF Electronics in Summer Hill also had it. I went to see them today, firstly they said they'd match price, spent ages going through my photos of old set up/cords etc to see if it would all work - advised it would. They then said they would deliver for free next day! Kind, friendly, full of knowledge and great Company - Anyone wishing to purchase any electical product - please investigate and consider!
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Lack of communication and late refund
Online StoreMy purchase, for a fairly commonly available hardware production replacement part, included a [not insignificant amount for shipping].
After 2 weeks I enquired as the status of my order was still showing as [processing], only to be told that the new delivery date had been delayed by 2 months, with no notification to me or information on my order.
The price was slightly higher than competitors, and I didn't mind as being an IT worker, I try to support IT equipment resellers, but it strikes me that MWave is immoral and unethical in their approach to business.
I would consider purchases from eBay as more reliable, than transacting with MWave.
Hi Neil,
Thanks for taking the time to write your feedback.
... Read more Can you kindly share your sales order or job number so we can review what went wrong? Kind Regards, Jonathon MHi Jonathon,
Thank you for looking into this situation and for trying to find the details: my order number was: SO02553655.
Regards,
Neil
Hi Neil,
Thanks for providing the sales order number.
... Read more I had a review of your order and can see the item was marked as a pre-order at the time of order. Unfortunately, we are at the mercy of our suppliers as the ETA's for pre-orders can fluctuate. Usually, we would source from other suppliers, however, all our suppliers have a listed ETA of the 31st of November. Apologies we were unable to get this order out to you in a reasonable time. Kind Regards, Jonathon M
Very difficult company to deal with
Online StoreExpect a painful, slow process if you need a warranty replacement/refund. It's now over a month with very poor communication.
I would not recommend MWave. I'm now stuck with no internet in several parts of my office waiting for Mwave's poor customer service...
I'd recommend rather paying more and going elsewhere...
Show detailsHi Rob,
Thanks for taking the time to write your review.
... Read more I had a look at the return and can see we are processing a refund for the Ubiquiti UniFi AP AC Pro. The unit had to be returned to our suppliers for assessment and a refund will be provided. Kind Regards, Jonathon M
Still waiting for "Express" delivery of PC parts more than one week after order
Online StoreThe "express" delivery option to Victoria has been a nightmare. After 4 days of waiting for shipping, they agreed to cancel the backordered items (I got those from their competitor within 24 hours). The shipping company didn't ring the doorbell, and only left a note in my mailbox. It's such a terrible service that they won't try to deliver again until a minimum of 2-3 business days later.
So, I'm still waiting for my stuff on the 8th day after purchasing. Not quite as "express" as one would have thought.
In all fairness, prices can be marginally competitive. But I wouldn't bother with this company again.
Show detailsHi John,
Thanks for taking the time to write your review.
... Read more I have had a review of your order and can confirm that a few items that were ordered were advertised to take 3-5 business days as they had to be sourced from a local supplier. We modified the order as requested and shipped the order on the same day. Unfortunately, this was conducted on a Friday afternoon and Startrack/Auspost does not operate on weekends. After reviewing the tracking, Startrack made an attempt to deliver but no one was home in attendance. They were able to successfully deliver the goods the next day. Apologies if the delivery speed was not satisfactory, however, it took StarTrack to deliver the goods in 1 business day from interstate. Kind Regards, Jonathon M
Incomplete order, used parts sent - AVOID
Online StoreWe purchased a NUC barebones kit (computer) with an included power supply. The power supply cables and NUC were delivered but the actual power supply was not. After a failed delivery "Lost in transit" a second hand power supply was delivered out of packaging. No response has been received since.
Tier one customer support have no power to do anything. Only receive empty platitudes and promises. Takes days/weeks to get a resolution. We still have an unusable computer as we can't trust a second hand device.
Show detailsHi There,
Sincerest apologies for the negative experience.
... Read more If you can kindly provide a job ticket, ill love to investigate this one for you. Kind Regards, Jonathon MTicket 541554
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Outstanding Customer Service
Online StoreThe store was a little slower than expected to ship my order, this was due to a combination of slow supplier infil and not the store itself. However the customer service team (Tim in particular) made what would have been a very frustrating process very pleasent and over all I am quite happy with my experience.
Spent $9k on a custom pc build. Won't be buying anything from them again.
Online StoreMwave sales team sometimes gets back to you in more than hour, usually less.
Mwave support might get back to you this week. If you pose a difficult question they will ignore it entirely.
If support is a priority for you do not give mwave your money.
Ticket Number Subject Last Update Status
JB537807 Product - Faulty Within Warranty 21/09/2023 10:19:43 AM Awaiting Mwave Reply
JB536847 Lost & Damage via Shipping 7/09/2023 3:22:48 PM Updated
JB531947 Product - Faulty Within Warranty 24/08/2023 9:28:57 AM Case Closed
Hi deadhorse,
Thank you for your feedback.
... Read more Upon reviewing all of your job/ticket numbers, I can confirm that once your PC was returned to Mwave, our team began diagnosing the system within 20 minutes of receiving your unit. Our returns department was transparent throughout the diagnosis, and they provided all supporting evidence via the job ticket. The returns department, promptly addressed your inquiries, with the majority of responses being provided on the same day. For a few queries, responses were extended to 1-2 business days. As for our customer service team, they responded to your inquiries either on the same day or the following day. However, the team took 3 business days to respond to your technical inquiries. This was to ensure the advice we were providing was accurate and reliable as it was reviewed by the technical team. We sincerely apologise if our response time did not meet your expectations as both teams work hard to answer all inquiries as quickly as possible with accurate information. Kind Regards, Jonathon MHello Jonathon M. Let's get into the nitty gritty shall we. tldr: mwave like every other tech company has great sales, fast acting PR and awful support.
"The returns department, promptly addressed
... Read moreyour inquiries, with the majority of responses being provided on the same day." Blatant lie.Hi deadhorse,
I appreciate the effort in highlighting your concerns.
... Read more I've sent you a direct message to discuss and go into detail on this matter. Thank you again for the feedback as it aids us in improving our procedures and policies. Kind Regards, Jonathon M
NUC COMPUTER
Online StoreI have had no problems with the computer, and Mwave's service was excellent.
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Good range and prices but horrible service
Online StoreI've ben forced to order from mwave a few times for specific computer parts and unfortunately I regret it every time. There is no email to contact them, no phone number and no physical reception. The only commutation method is a ridiculous chat bot. Once you place the order that's it, you have no idea when the order might arrive, it always says a few days but it can easily be 3 weeks. I would really avoid if I could buy it anywhere else locally.
Show detailsHi H,
Thank you for taking the time to provide your feedback.
... Read more To reach our customer service team, we offer several communication options: For immediate assistance, we recommend contacting our Australian customer service team at 1300 727 446. We also actively monitor our email channels. Please reach out to us via email: sales@mwave.com.au or by logging into your Mwave account and submitting a ticket through this link: https://www.mwave.com.au/myaccount/messages For all emails/tickets, our response times fall under one business day. To assist you further, could you kindly provide your order number? This will help us investigate and identify any issues with your order. Kind Regards, Jonathon M
Send a computer part in an envelope
Online StoreBought a part fort my computer, they sent it an envelope and it was destroyed by the mail system. Company is unresponsive and has promised a refund which hasn't been delivered.
Show detailsHi Michael,
Thanks for providing your feedback.
... Read more Apologies for the poor shipping experience. If you can kindly provide a job or sales order number so I can investigate this with the relevant department. I would also love the opportunity to resolve this issue for you. We can give you the reassurance that if an item is damaged in transit, you will not be out of pocket as we will do our best to resolve the issue ASAP. Kind Regards, Jonathon M
Slow Shipping (as usual)
Online StoreOrdered a mATX mobo, it was listed in stock. Took 5 days to ship (including the weekend) even though i was expecting them to be slow, had no idea would take 3 working days to pick from a warehouse. I Ordered something from PB Tech in NZ and that arrived quicker. Mwave, the new MSY when it comes to customer service (we all know what happened to MSY)
I've marked as two stars as they're prices are more expensive than Umart and Scorptec but there stock holding is much much better. Customer service is poor (they always sound surprised when someone complains on poor picking speeds)
Will order from again but will pay the 20 for next evening workday delivery. I'll give that a try
Show detailsHi P,
Thanks for taking the time to write your feedback.
... Read more I have reviewed your order and I do apologise for the minor delay in processing the order. I can see we picked/processed the order within the advertised timeframe, however, it was not collected by the courier company on time which led to the extra business day delay. In relation to your inquiry with the customer service team, we responded within the hour of your ticket being raised. If you can kindly provide more information on how you communicated with the team (phone call, messaging service, or ticket) I will review it with the team to see how we can improve. Thank you for your understanding. Kind Regards, Jonathon MQuestions & Answers
Hey, I recently received an order from mwave and upon opening it realised that the product I was sent was different to the product I ordered, should I expect to be sent the correct keyboard or should I apply for a refund?
Send it back and apply for refund. Buy elsewhere. Avoid this company
I've looked online and the refund process looks flawed and inconsistent at best, should I just open and use the product I was given?
Hi William,
If you ordered a unit and it was not the correct one, we are more than happy to provide a refund.
If you can kindly call us on 1300 727 446 or send us an email to sales@mwave.com.au with your sales order number, we will be more than happy to look into it.
Generally, refunds take 3-5 business days to process.
Kind Regards,
Jonathon M
I recently acquired this Windows 11 computer https://www.mwave.com.au/product/mwave-office-pro-workstation-with-intel-core-i7-windows-11-pro-ac66678. Works well, no problems. A very efficient unit, however one oddity, when I shut the unit down completely via Windows, it closes down correctly and switches off. The push button on the left will not then restart it unless I turn the power off at the mains briefly! The unit doesn't have an actual 240 volt switch so it's a bend down to the powerboard, cue creaks and groans from this otherwise fit 85 year old! Any suggestions?
Hi Monki,
Thanks for the question!
It sounds like there may be a fault with the PSU.
Please get in contact with our Australian support team on 1300 727 446 so we can review this further.
Kind Regards,
Jonathon M
Thanks will do so early next week
I have solved the problem. It was my wifi/bluetooth keyboard, a bon.elk unit. When I connected an old USB ACER keyboard I had, it now works. Maybe the bon.elk goes to sleep and later I will press a few keys on it and then try the PC. Bummer really as at my age although I still have 20 ~ 20 vision a white keyboard is easier to see in low light conditions. Anyway I'm glad my intuition is still alive and well!! Thanks for your prompt reply it was very reassuring.
Further! I went looking in Device Manager and found under Bluetooth "Intel (R) Wireless Bluetooth properties and under Power Management the default was set at "Allow the computer to turn off this device to save power" Unticked and voila everything works. If you opened a ticket I suggest it can be closed.
I bought a laptop Over a week ago now and it still says processing and it said it would be done processing in less than 4 days but that didn’t happen. I really needed this laptop for work and education and was expecting it to arrive right before break ended but it didn’t. I have no laptop to use for my schooling and it is creating a lot of problems for me since I can’t use a device. Any help?
It's a public holiday so a response today is unlikely. If you go on their website, log in, and open a support ticket that's the quickest way to get a response.
Hi Hout, I'd recommend, as Marvina (thanks!) mentioned, best to contact our CS team with your personal details and they can look into the order for you. - Daniel
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Details
 | | |
|---|---|---|
| Category | Online Shops and Electronics & Computing Shops | Physical Shops and Electronics & Computing Shops |
| Offers Free Standard Shipping | No |
Contact info for Mwave Australia
| Mon | 9:30 am - 5:00 pm |
|---|---|
| Tue | 9:30 am - 5:00 pm |
| Wed | 9:30 am - 5:00 pm |
| Thu | 9:30 am - 5:00 pm |
| Fri | 9:30 am - 5:00 pm |
| Sat | 9:30 am - 2:00 pm |
| Sun | Closed |
- ABN: 38114422507
Extra Information
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Hi Filippo,
Thanks for taking the time to provide your feedback.
... Read more We purchased this unit from a supplier, advertised as brand new. Thank you for raising this to us as we have reported this to the supplier as it appears this was not the case. A full refund was processed by the returns department and you are free to use or discard it. Kind Regards, Jonathon M