My Fiji

I spent a couple of weeks planning a family trip to Fiji. The customer service i received from Emma Sudron was exceptional!! This review is to recognise the service provided. I made so many changes and additional requests to make this the perfect once in a lifetime holiday for 3 generations and its not easy. This particular representative welcomed… Read more ·  1

me and acknowledged my changing needs . A couple of times I thought not to call because I felt embarrassed to make yet another change but Emma always came back with a smile in her voice and quick reply. I gave full points based on customer service satisfaction

I will never, ever use or recommend this service to anyone. Once youve paid they dont care about you at all. They give half responses and if you call, youll likely speak to someone so rude its almost unbelievable. We had an issue with flights and the guy from MyFiji literally laughed at me over the phone. He kept saying he was our travel agent,… Read more

but didnt provide any useful information or help. Just kept telling us we needed to book an additional flight home at our expense (this wasnt the case at all as confirmed by the airline) Eventually I hung up on him because of the rude and uncaring tone he took and called the airline who reluctantly spoke to us (given we had booked through an agent), told us we had been given the complete wrong information and caused a huge amount of stress for no reason. There was no addional flight needed and the flight we were concerned about was NEVER cancelled and our agent would have been able to check this. Lacks professionalism, compassion and most importantly, the ability to help clients when things go wrong. As soon as we return from our holiday we will be making contact with a senior person at this company and seeking compensation. I strongly advise anyone wanting a holiday in Fiji to use a different company to book because once youve paid with this company, they wipe their hands of you.

Just returned from Fiji, booked through My Fiji Ignite travel. We stayed at the Outrigger in Fiji. The booking experience was smooth, process easy and follow up good. Flights and transfers also were great. A couple of negatives - premier ocean view room was as described, however, it should be clearly stipulated that smoking is allowed on all… Read more ·  1

balcony’s - we are non smokers which meant we were not able to use our balcony and enjoy sitting watching the waves come in, we could not leave our door open at night to hear the waves either. Inclusions - there were many great inclusions listed for our package, however, these were not all available as stipulated, they were simply not provided or they were not provided as described. Both of these aspects really let this package deal down!

Alana from Ignite Travel created the most incredible honeymoon experience for us. From the very beginning, the planning process was seamless. Every detail, every experience, every transition was thoughtfully considered and beautifully executed. She truly listened to what we wanted and curated a trip that felt both exciting and relaxing the perfect… Read more ·  1

balance for newlywed bliss. This was my first time leaving Australia in 16 years, and I honestly couldn’t have asked for a better guide. Even navigating my name change was handled smoothly I was supported and guided every step of the way, which gave me complete confidence. The itinerary flowed effortlessly. The experiences were rich with culture, adventure and moments to simply pause and soak it all in together. It felt fun, indulgent and meaningful all at once. Alana made the entire process not just easy but exciting. The anticipation, the organisation, the reassurance everything was flawless. We truly basked in that newlywed glow without a single stress point. If you want a honeymoon that feels curated, seamless and unforgettable, Alana is the person you want in your corner. Scott & Louise Peachman

My Fiji offered us a Fiji Resort Holiday loaded with a big list of extras that we were going to be provided with. Things like a priority lane at the airport, or an hour of free drinks and snacks at the bar, or session of archery at the resort etc. I am happy to report, that every single extra listed was provided, and the resort supported all of My… Read more ·  1

Fiji's extras without resistance. In other words, it was a slick and well organised package holiday. I would not hesitate to use My Fiji again, in fact, I would probably go out of my way somewhat to use them again, assuming of course, their prices remain competitive. Recommend this travel agent. Don't be concerned of being ripped off or anything like that, these guys are legit, and what they offer will happen and no hidden charges. You get what they sell you.

Took 7 days to reply to detailed email request providing all information through enquiries on their website after receiving generic bounce back email stating reply within 48 hours. My Fiji finally replied a week later saying ‘regrettably resort has no availability for the dates requested’ however, later that day went online direct (after… Read more

receiving my Fiji email response) and booked the exact dates for the exact style room they said was unavailable. Disappointing

Would not recommend. Booked and within days there was another package over $2400 cheaper for the same room and flights. Hard to believe with their guarantee of having the best prices. I contacted them multiple times and have yet to receive a response. Funny because they were relentless contacting me prior to booking. Wait for luxury escapes to pop… Read more

up their offers. They beat out myfiji/my holidays by thousands. Honestly feel scammed. It’s radio silence as soon as you have an issue.

If I could give a 0 star rating I would. We booked a trip for later in the year and decided to change accommodation. I emailed 3 times no response, I called up and was asked to call back (due to Cyclone Alfred), I called back a week later asked for amendment quotes - the new quotes were 3 times the amount of the price stated online. I then called… Read more

again and asked for availability of a resort and they said there was none. As I was suspicious I asked a friend to call up and ask for a quote for the exact dates at the resort I was told had no availability - and she received a quote! I then had to call back and show them the quote (there was 15mins between them telling me no availability and my friend that they had availability). They then tried to double the price, saying the quote was for 1 person, it was not. They then tried to charge me double the amendment fees. This was 3hours on the phone. Such a horrible experience. Please stay away from them!!!!

We are so grateful to Arnel from Customer Service who reconfigured out entire holiday at short notice due to the sudden illness of my husband. Arnel went above and beyond searching for the most economical way for us to rebook our trip to Fiji for our 40th Wedding Anniversary. He worked back after hours and called resorts in Fiji direct to… Read more ·  1

confirm availability as timing was so tight. After a tough week for us, Arnel saved us from more distress and we now have a beautiful holiday to look foward after my husbands recovery from surgery. Thank you Arnel.

had an Amazing Myfiji stay at Mana Island, wonderful team at Ignite and fantastic service, we changed arrangements midway through our stay and the team at Ignite made it a seamless transition, wonderful venue for a holiday! Show details ·  1

First time I have used this agent to organise a holiday vacation for us. I must say it has been a pleasure to deal with Stephanie Cash, a very efficient consultant. She provided us with accurate and prompt assistance with our initial enquiries then swiftly finalising the booking confirmation. A seamless experience. Thank you Stephanie. Show reply

Our consultant, Alana, was fabulous. She was prompt with all communication, answered all our questions, assisted us to link our frequent flyer account to the trip and reassured us about our transfers when I received an email from the wrong transfer company. She was patient with us when we kept changing our minds about which island in Fiji we… Read more ·  1

wanted to go to and searched for appropriate resorts based on our budget and the time of year we wanted to go. Very highly recommended.

We were unable to board our flight to Nadi because Virgin would not accept my wife's travel credentials and was not prepared to assist at all. Aniel worked very hard to get us on the flight but Virgin's intransigence foiled him. Aniel spent much of the day: Rearranging the Virgin flights Rearranging our accommodation, A shout out to Aniel for a… Read more ·  1

superb customer service. Brickbats to Virgin who had no interest in rectifying something very easy to fix.

After enquiring online with My Fiji about one of their package deals, I was contacted by Jackie who was very happy to assist. I did have a lot of questions and Jackie was wonderful answering every one of my queries and very promptly. Our booking went smoothly and it was clear My Fiji was a popular choice by a lot of others as just about everywhere… Read more ·  1

you looked, people were seen walking around with the 'My Fiji' beach bag we all were given upon arrival. I cannot recommend My Fiji enough as we had a very pleasant experience with them and I would not hesitate to use them again in future.

Worried. ? Scammed – I have been waiting for booking dates for my holiday and had no response to emails or phone call for over a week. I paid in full and now concerned I have been scammed. Update I booked a 7-night stay through MyFiji, paying extra for cancellation insurance. When my nephew couldn’t travel due to coming out of cancer remission, MyFiji, Rosie Tours,… Read more

and the Warwick Hotel refused him a refund and were difficult to contact. Their lack of empathy and support made the insurance a waste of money. I wouldn’t recommend booking with them.

MyFiji - Stress Free Holiday Planning – We have been travelling with my My Fiji for the past 5 years. We use them as the packages on offer are comprehensive and include all aspects of our holiday from flights / transfers/ accommodation and lots of extra inclusions. The Customer service team are second to none and always patient and kind with my many requests for different quote… Read more ·  1

options (believe me when I say I ask for lots of different quotes). They take care of all the extra bits and pieces it takes to curate a holiday . Their staff in Nadi who greet you with so much warmth and care upon arrival is always something to look forward to. I would like to give a special shout out the fabulous Jane in Customer Service - she was such a delight and dealt with my request to change our flight date due to a change in flight scheduling by the airline. So if you are on the fence about using a travel company - I highly recommend MyFiji /MyHoliday .

The easiest holiday booking I have ever made thanks to Marissa – Marissa was the absolute best agent i have ever encountered. I had my idea as to what would suit our family group of 18 going to Fiji, but with Marissa asking several very pertinent questions it was obvious that my thoughts needed to change Now we have the idea holiday planned that has something for all the group. I can recommend dealing with Marissa for an honest and easy process of booking you holidays I will use her again. Show details ·  1

Marissa - Highly recommend – Marissa was amazing when booking our family holiday to Fiji with 5 adults and 2 kids. We had quotes from other travel companies and she beat the quote straight away. Marissa was very easy to deal with when paying the deposit and locking everything in. She even went out of her own way to contact the resort to ensure that our three rooms would be… Read more ·  1

next to each other without any prompting. We highly recommend Marissa for any of your upcoming holidays. We will definitely use her again.

Amazing package – We recently booked a trip to Fiji using Greg Smith from My Fiji. He listened to what we were after and price matched a competitors quote putting together an amazing package for our extended family. We can’t wait to go on our holiday! Show reply

Amazing customer service! – Just booked with My Fiji for my 2025 trip and I have to give a special shout out to Nicky Beiteey. Nickys customer service was outstanding! Thank you for your help. Will definitely recommend you to my family and friends! Show details

Great service – Worked with Greg and he was brilliant to work with. helpful and explained everything very clearly :) made something that at times can be a bit stressful So easy! Thanks Greg! Show reply

Arnel saves the day – Booking process itself felt very transactional and more like quantity over quality, very short answers and one liner emails back. I didn’t have much confidence and didn’t feel my business was important for them.. When I called the support team to add my infants seat after booking was made ( 1 week prior to departure) Arnel had saved the day. … Read more ·  1

He was so attentive, carying and his communication skills were outstanding. Give the man a payrise because he is beyond all the other staff times milion. Thank you Arnel and looking forward to our trip !

Marissa and MyFiji were Amazing to deal with! – Marissa was exceptional in helping us with our booking for multiple family groups and arranging quotes for our trip to Fiji. She was always responsive, patient, and went above and beyond to ensure everything was perfectly organised. It was always a pleasure dealing with her, and we couldn’t be happier with the service she provided. We will… Read more ·  1

absolutely be using her in the future for all our South Pacific holidays. Highly recommend! Thank you Marissa!

Bad experience – I never got to speak with the same consultant twice, each time I called there was a new person and the previous consultant had left. Cancelled my booking due to repeated outbreaks of food poisoning a Naviti resort was advised there was no cancellation fee but then put through to their call center in the Philippines who took over $300 from my… Read more

booking. I thought they were a company based in Broadbeach but they are actually based in the Philippines. I found their booking document misleading and would not use them again.