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My Fiji
4.3 from 160 reviews

Reviews

(107)
(26)
(9)
(5)
(13)
  • Transparency
    4.6 (47)
  • Customer Service
    4.7 (100)
  • Trip Completed Yes (75) · No (32)
  • Ease of Booking
    4.7 (105)
  • Verified customer

Great service and good prices

published

Michaela was very helpful and our documents arrived in good time. The package advertised online wasn't available which was a bit disappointing, but Michaela suggested another package that suited our needs. Thanks!

Transparency
Customer Service
Ease of Booking
Trip Completed No
Booking Type Accommodation, Flights and Tour
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Review collected in partnership with My Holiday Centre

  • Verified customer

All over the place

published

Yet to go on our booked holiday but it took alot of phone calls, wait times and emails to get it right. They got names spelt wrong even after being emailed them then back and forth regarding booking the right transfers. Could have booked it at the same price online myself.

Transparency
Customer Service
Ease of Booking
Trip Completed No
Booking Type Accommodation and Flights
See all answers

Review collected in partnership with My Holiday Centre

karin y.

karin y.Illawarra, NSW

  • Verified customer

It was wonderful.

published

Everything was excellent..no unexpected add ons. I booked 6 days with breakfast included plus 3 dinners and a complimentary drink at night.The staff at the resort were very attentive and went out of their way to make me comfortable.

Ease of Booking
Trip Completed Yes
Booking Type Accommodation and Flights

Review collected in partnership with My Holiday Centre

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Barbie

Barbie

  • 2 reviews
  • Verified customer

Great Holiday

published

No additional costs were incurred after booking - our booking was for a package of flights and accommodation at the Sheraton in Denarau. We had a great holiday which met our expectations

Transparency
Customer Service
Ease of Booking
Trip Completed Yes
Booking Type Accommodation and Flights
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Review collected in partnership with My Holiday Centre

  • Verified customer

Fiji 2020

published

As always we have been very happy with the packages from My Fiji very helpful, you can get things on offer but read you booking advice properly some trick and confusing wording

Transparency
Customer Service
Ease of Booking
Trip Completed Yes
Booking Type Accommodation, Flights and Tour
See all answers

Review collected in partnership with My Holiday Centre

Amy Stapleton

Amy StapletonSouth East Queensland, QLD

  • Verified customer

Amazing!

published
Transparency
Customer Service
Ease of Booking
Trip Completed No
Booking Type Accommodation and Flights
See all answers

Review collected in partnership with My Holiday Centre

Anthony Mills

Anthony MillsCentral Queensland, QLD

  • Verified customer

Perfect holiday destination We love it

published

We have booked 3 times thru My Fiji and everything they say and advertise is exactly what you get, No hidden charges, and no hiccups at all along the way

Transparency
Customer Service
Ease of Booking
Trip Completed Yes
Booking Type Accommodation, Flights, Insurance and Tour
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Review collected in partnership with My Holiday Centre

Marilyn

MarilynGreater Melbourne (Metropolitan), VIC

  • 2 reviews
  • Verified customer

Excellent service, nothing too much trouble.

published

We had to change our accommodation after we arrived. My Fiji's after hours service were fabulous and went over and above the call of duty. I have booked 4 Fiji holidays thru them.

Transparency
Customer Service
Ease of Booking
Trip Completed Yes
Booking Type Accommodation and Flights
See all answers

Review collected in partnership with My Holiday Centre

  • Verified customer

Helpful and friendly

published

Really helpful and friendly staff
We had a problem when we landed in Fiji - our pickup had been cancelled by My Fiji in Australia, but they could not have been better in resolving the situation and organising another pick up ASAP.

Transparency
Customer Service
Ease of Booking
Trip Completed Yes
Booking Type Accommodation and Flights
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Review collected in partnership with My Holiday Centre

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  • Verified customer

Professional

published

We have used the "My" family over 10 times for various holidays - Queensland, Hawaii and Fiji.

They have delivered each and every time

Value for money and the back office staff are professional

Transparency
Customer Service
Ease of Booking
Trip Completed No
Booking Type Accommodation, Flights and Tour
See all answers

Review collected in partnership with My Holiday Centre

  • Verified customer

Unforgettable experience

published

Such an easy, trouble free way to book a holiday, everything worked out perfectly, flights, transfer, accommodation, tours. We would recommend this to anyone, and certainly cheaper than booking everything ourselves.

Transparency
Customer Service
Ease of Booking
Trip Completed Yes
Booking Type Accommodation, Cruise, Flights, Insurance and Tour
See all answers

Review collected in partnership with My Holiday Centre

  • Verified customer

Fiji Holiday

published
Transparency
Customer Service
Ease of Booking
Trip Completed Yes
Booking Type Accommodation, Car Hire, Cruise, Flights and Tour
See all answers

Review collected in partnership with My Holiday Centre

Sarah

SarahCanberra 2600, ACT

  • Verified customer

the easiest way to book a holiday!!

published

I have chosen to use and recommend MyFiji for the past few years for our annual holiday. I will continue to use and recommend them as I find it such a simple, effective, efficient and incredibly helpful company to deal with. the local Australian operators on the phones are great, easy to work with, prompt, knowledgeable and extremely reliable. My Fiji are our go to holiday experts!

Transparency
Customer Service
Ease of Booking
Trip Completed Yes
Booking Type Accommodation, Cruise, Flights and Tour
See all answers

Review collected in partnership with My Holiday Centre

Derek Richards

Derek RichardsSouth East Queensland, QLD

  • Verified customer

Back again.

published

I believe this is my 6th trip with My Fiji so that answers everything. No extra costs. When I had a problem with the hotel after hurricane Winston, My Fiji were most helpful and even got me a refund.

Transparency
Customer Service
Ease of Booking
Trip Completed No
Booking Type Accommodation and Flights
See all answers

Review collected in partnership with My Holiday Centre

Stephanie Webber

Stephanie WebberMetropolitan Adelaide, SA

  • Verified customer

The holiday... Great. The service... Poor.

published
Transparency
Customer Service
Ease of Booking
Trip Completed Yes
Booking Type Accommodation, Flights and Tour
See all answers

Review collected in partnership with My Holiday Centre

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  • Verified customer

Happy customer

published

We booked a 7 night all-inclusive Fiji holiday. After we received our quote we found out we had to change the dates but the staff helped us with no problems. We were very happy with the customer service & with the cost of our family holiday. We definitely recommend My Fiji.

Transparency
Customer Service
Ease of Booking
Trip Completed No
Booking Type Accommodation and Flights
See all answers

Review collected in partnership with My Holiday Centre

Michelle

MichelleSouth East Queensland, QLD

  • Verified customer

No problems booking via My Fiji

published

I booked a 5 night trip at the Westin Denarau including flights for a family of four. We were traveling to Fiji for a friends wedding and My Fiji were very helpful to put together a few packages for me to choose from that would suit our needs.
The communication was great and the turnaround time to respond to my queries was always timely.
The only problem we encountered, which was no fault of My Fiji, was our flights home were cancelled a week out from us traveling and we were changed to a flight for the following day in the evening. This didn't suit us as we had to return for work commitments. My Fiji were exceptional when it came to finding a solution and getting us home on another flight.

Customer Service
Ease of Booking
Booking Type Accommodation and Flights

Review collected in partnership with My Holiday Centre

Brylee Mio

Brylee Mio

  • 2 reviews
  • Verified customer

Great experience

published

Professional service and friendly staff. We loved our trip with my Fiji and will be using them again. Thanks to all the team, we appreciate all your help and guidance.

Customer Service
Ease of Booking
Trip Completed Yes
Booking Type Accommodation, Flights and Tour
See all answers

Review collected in partnership with My Holiday Centre

  • Verified customer

Great service

published

No unexpected fees or charges. Friendly experienced staff and great service. Quick responses to questions asked. I would use MyFiji again. I have used MyFiji previously with a good result.

Transparency
Customer Service
Ease of Booking
Trip Completed No
Booking Type Accommodation, Flights and Tour
See all answers

Review collected in partnership with My Holiday Centre

Loretta P.

Loretta P.South East Queensland, QLD

Shocking customer service!

published

We are due to fly out on our holiday to Fiji in 3 days time and have not yet received our tickets or any travel documents, I have called twice in the last 2 weeks. The customer service has been terrible! No apology at all! I was told “if our documents team has time they will send it today”! Starting to wonder if we have been scammed...

Transparency
Customer Service
Ease of Booking
Trip Completed No
Booking Type Accommodation and Flights
See all answers
1 comment
My Holiday Centre
Richard W.My Holiday Centre
Page 1 of 8

Questions & Answers

Sam.W

Sam.Wasked

Hi, just wondering how long before the trip I should expect to receive my documents through the mail?
Also will MyFiji notify me if there is a change in flights (or cancellation of flights)? In the booking confirmation email I received, they only provide flight numbers so I am concerned I will miss any flight changes/cancellations.

2 answers
Edina Tuzlic
Edina Tuzlic

We fly out in 3 weeks, once you have your booking ID you can check yourself in online with the airline - I assume the airline would notify you of changes or cancellations not my My fiji travel. I would Hope all transfers and inclusions have been properly booked in on their end. I had issues with the booking process - constantly having to get them
To update the invoice they sent with incorrect or insufficient details. Was also duped and told I had to pay for flights upfront, which I did, and the rest could go on a payment plan only to find out after that I could have booked the entire holiday including flights on the payment plan. Also need to be careful
With the payment plan to ensure youre repaying more than the minimum amount specified as you will then go over the 9 months interest free and will have to pay interest on your outstanding balance. When it came to booking, Had to go back and forth to get them to match prices I had found online through booking.com and skyscanner etc. So essentially with much less hassle and confusion could have booked accomodation and flights seperately online for the same price which were ultimately cheaper than their deals as I had to guide them to the sites I booked through and in that time delay prices for flights had slightly increased.Their transfers company much more expensive than what you could find online - so they booked through the site I found as I could have done myself - same goes for part of our accomodation. Will definately be booking myself next time.

My Holiday Centre
Richard W.My Holiday Centre

Hi Sam,

We aim to send documents through the mail 2- to 3-weeks prior to travel. This allows time for inevitable flight time changes in the lead up, due to booking in advance, and provides you with the most up to date information possible, to minimise confusion. My Fiji will notify customers via phone of any changes to flights and will discuss solutions for any possible flight cancellations.

Thank you Edina to for providing your feedback also. In regard to our payment plan options, you can view the information regarding interest free* repayments here https://www.myfiji.com/interest-free/. Rest assured with our Price Beat Guarantee (https://www.myfiji.com/price-beat-guarantee/) we have done the research in order to save you the time trawling through deals, and confidently provide you with quality inclusions at unbeatable value.

My Fiji are committed to sourcing the best version of inclusions for our packaged holidays, based on quality and value. These elements are tried and tested and if we aren't satisfied, you wont find it on My Fiji. We take in to account the standard of service, reliability, location, facilities and ease, among our reasons for hand-picking elements that make it into our carefully curated holidays. Please feel free to contact us at any time to clarify any concerns. We are confident you will love your upcoming holiday!

Kind regards,
My Holiday Centre

Nadine B

Nadine Basked

Do the bookings have to be paid in one amount or can there be instalments?

1 answer
Kelly Graham
Kelly Graham

There is usually a deposit of around $2000 or a percentage of the amount, then you have till 2 months before the departure of the trip to have the trip paid in full.
Besides the deposit the rest of the bill can be paid in installments.

Pam B

Pam Basked

Can u book direct flights from Melb and what airline do u use.

1 answer
My Holiday Centre
Richard W.My Holiday Centre

Dear Pam, thank you for your enquiry. We offer package holidays inclusive of flights, transfers, accommodation and Bonus Value. Many of our My Fiji deals do fly from Melbourne, generally on Fiji Airways or Virgin however, airlines may differ per package. All Fiji packages can be viewed here: https://www.myfiji.com.au/hot-fiji-deals/ or please call 1300 003 454 for more information. Kind regards, Jessica.

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