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My Fiji
4.3 from 141 reviews

Reviews

Review distribution

5 star
94
4 star
22
3 star
8
2 star
4
1 star
13

Loretta P.

Loretta P.South East Queensland, QLD

Shocking customer service!

published

We are due to fly out on our holiday to Fiji in 3 days time and have not yet received our tickets or any travel documents, I have called twice in the last 2 weeks. The customer service has been terrible! No apology at all! I was told “if our documents team has time they will send it today”! Starting to wonder if we have been scammed...

Transparency
Customer Service
Ease of Booking
Trip Completed No
Booking Type Accomodation and Flights
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1 comment
My Holiday Centre
Richard W.My Holiday Centre

  • Verified customer

Happy

published

Natasha was great and was very helpful with ever aspect and her correspondence with us. The best one at MyFiji we have encountered in the years we have booked through MyFiji

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Customer Service
Ease of Booking
Booking Type Accomodation and Flights
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Review collected in partnership with My Holiday Centre

  • Verified customer

Thank you Cristiana and My Holiday

published

Thank you Cristiana for a wonderful package and your ongoing help over the years planning our family holidays. Can't wait till Fiji again in November at The Westin.
Been to the Outrigger and Sheraton and both amazing.

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Customer Service
Ease of Booking
Trip Completed No
Booking Type Accomodation, Cruise, Flights and Tour
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Review collected in partnership with My Holiday Centre

  • Verified customer

Was great!

published

Was a great experience start to finish. Made everything really simple & straight forward. Found cheap deals & had a great experience with everyone that we spoke to. It was a great time.

Transparency
Customer Service
Ease of Booking
Trip Completed Yes
Booking Type Accomodation
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Review collected in partnership with My Holiday Centre


  • Verified customer

Family Holiday

published

Thank you for all your help when booking our Fiji holiday. We found our consultant extremely helpful and patient especially when we changed our dates and bures a number of times. Thank you also for your professional guidance.

Transparency
Customer Service
Ease of Booking
Trip Completed No
Booking Type Accomodation and Flights
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Review collected in partnership with My Holiday Centre


Carolyn Curtis

Carolyn CurtisSouth East Queensland, QLD

  • Verified customer

Customer Service

published

The Agents were very easy to speak to and their quotes were instantaneous in emails.
If the person who was doing the quote was not available the other agents had my information immediately at hand.

Transparency
Customer Service
Ease of Booking
Trip Completed No
Booking Type Accomodation, Flights and Visa
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Review collected in partnership with My Holiday Centre


Julia Barratt

Julia BarrattSydney, NSW

  • Verified customer

Helpful responsive staff whole process was so easy!!

published

Will definitely use My Fiji again I was very impressed throughout booking process and the deal we got is great value!! Highly recommend their services to anyone booking fiji holiday.

Transparency
Customer Service
Ease of Booking
Trip Completed No
Booking Type Accomodation, Flights and Tour
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Review collected in partnership with My Holiday Centre


Moth

MothHunter Region, NSW

  • 2 reviews
  • Verified customer

Great company to deal with

published

Staff member was very helpful, service provided was exceptional and I would recommend this company to family and friends.
Nothing was to much bother and staff went out of their way to assist.

Transparency
Customer Service
Ease of Booking
Trip Completed No
Booking Type Accomodation and Flights
See all answers

Review collected in partnership with My Holiday Centre

Greg Sherriff

Greg SherriffLaunceston, TAS

  • Verified customer

Very good

published

Tracee and the team at MyFiji were great to deal wit. I would recommend them to anyone who is looking to book a holiday, everyone was lovely to speak with. Tracee was excellent.

Transparency
Customer Service
Ease of Booking
Trip Completed No
Booking Type Accomodation and Flights
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Review collected in partnership with My Holiday Centre

M Fritchley

M FritchleySydney, NSW

  • 2 reviews
  • 1 like
  • Verified customer

Lovely staff! And very helpful

published

All fees and prices were informed accurately.
I was making a booking for my employer so had to get varied options and I was made to feel that this was not a problem and the staff were very helpful.
The staff member I dealt made sure that my employer was on the same activities as other guests attending the event - even though we were late at making the booking.
Next fiji trip will definitely be booked using MyFiji!

Transparency
Customer Service
Ease of Booking
Trip Completed No
Booking Type Accomodation, Flights and Tour
See all answers

Review collected in partnership with My Holiday Centre


Ros R.

Ros R.Hunter Region, NSW

  • 3 reviews
  • Verified customer

Great so far

published

Booking was easy and staff helpful. We have not had our holiday yet so can’t comment on that. Maybe some contact between booking and leaving just to say our booking is still ok would be good.

Transparency
Customer Service
Ease of Booking
Trip Completed No
Booking Type Accomodation and Flights
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Review collected in partnership with My Holiday Centre


Nick Mandaru

Nick MandaruGreater Melbourne (Metropolitan), VIC

  • Verified customer

Great deal and helpful staff

published

We booked a villa at the Sheraton in Denarau for 4 adults and one toddler. The experience we had in booking the holiday was very good and it met my expectations.

Transparency
Customer Service
Ease of Booking
Trip Completed No
Booking Type Accomodation and Flights
See all answers

Review collected in partnership with My Holiday Centre


KST

KSTSydney, NSW

  • Verified customer

Fiji is my second home

published

We have found our past experiences with My Fiji to be very good and everything that was stated on the schedule we received. all of our hotel stays have been more than expected and the friendly Fiji people make this place a welcoming and magical place to visit and relax.

Customer Service
Ease of Booking
Trip Completed No
Booking Type Accomodation, Cruise, Flights and Tour
See all answers

Review collected in partnership with My Holiday Centre


Pamelia Jackson

Pamelia JacksonSouth East Queensland, QLD

  • Verified customer

Helpful staff easy process

published

We have booked Fiji 3 times. The fact we keep comming back says it all. The staff are knowledgable and very helpful. We have always had a very prompt and carefree service

Transparency
Customer Service
Ease of Booking
Trip Completed No
Booking Type Accomodation, Flights and Tour
See all answers

Review collected in partnership with My Holiday Centre

Don Griffiths

Don GriffithsCanberra 2600, ACT

Thanks MyFiji.

published

Having booked with them over 10 times now they have exceeded all our families expectations. So easy to deal with and transparent with no hidden charges. Will keep going back to them for sure.

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Customer Service
Ease of Booking
Booking Type Accomodation and Flights
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Superb Value Holiday

published

Our MyFiji Package included almost everything except for cocktails and massages!
We had an amazing time away and Dani our consultant was prompt in answering queries and following up on any special requests. Would be more than happy to book with the MyHoliday network again.

Transparency
Customer Service
Ease of Booking
Trip Completed Yes
Booking Type Accomodation, Flights and Tour
See all answers

Tanja

TanjaGreater Melbourne (Inner), VIC

Easy, friendly and helpful

published

Justine was very helpful, friends and easy to deal with.. she offered great advice and suggestions that were helpful. She answered all the queries i had and was happy to look into all the things I asked.

Transparency
Customer Service
Ease of Booking
Trip Completed Yes
Booking Type Accomodation, Flights and Insurance
See all answers

The reviewer stated that an incentive was offered for this review


Very reliable and great deals

published

Everything was taken care of
From transfers to travel insurance and the fun stuff like tours, massages, dinners etc ...
Christiana looked after us very well and was reliable
Thank you

Transparency
Customer Service
Ease of Booking
Trip Completed Yes
Booking Type Accomodation, Car Hire, Flights, Insurance and Tour
See all answers

Melissa H.

Melissa H.South East Queensland, QLD

Great Customer Service

published

Great customer service from Aliya, this was our 3rd time booking through MyFiji & we have recommended them to our family & friends. We are getting ready to book again keep up the great work

Transparency
Customer Service
Ease of Booking
Trip Completed Yes
Booking Type Accomodation, Flights and Tour
See all answers

Tim

TimSydney, NSW

Excellent customer service

published

Kiani made the booking process very easy and being our first visit to the Coral coast she answered all questions we had about transfers and accommodation.
Hideaway was fantastic excellent service and nightly entertainment. We took the meal and drink package which was very good value. We have traveled to different islands in Fiji on 10 other occasions and this this was one of the better holidays we have, planning to go back to Hideaway very soon. We would recommend My Fiji and Kiani to others.

Transparency
Customer Service
Ease of Booking
Trip Completed Yes
Booking Type Accomodation and Flights
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Questions & Answers

Pam B

Pam Basked

Can u book direct flights from Melb and what airline do u use.

1 answer
My Holiday Centre
Richard W.My Holiday Centre

Dear Pam, thank you for your enquiry. We offer package holidays inclusive of flights, transfers, accommodation and Bonus Value. Many of our My Fiji deals do fly from Melbourne, generally on Fiji Airways or Virgin however, airlines may differ per package. All Fiji packages can be viewed here: https://www.myfiji.com.au/hot-fiji-deals/ or please call 1300 003 454 for more information. Kind regards, Jessica.


Kathy O.

Kathy O.asked

Are kiwis eligable

1 answer
Valma Orton
Valma Orton

I'm not sure sorry but it would be easy enough to find out. Just go to My Fiji. It all comes up there.


Get an answer from our members and My Holiday Centre representatives

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