My Holidays

The Mekong River cruise was wonderful. The staff were beautiful, the meals were great. Free alcohol lunch and dinner and cocktails each evening. I loved the tai chi each morning. Everyday we were taken out to seevso many places which were always interesting. Show details

My Holiday customer service useless. Free room upgrade not acknowledged. Only able to discuss via emails which are short and days to a week apart. No responsibility taken for their errors during booking. I will not use Agency again and do not recommend them based on my experience. Show details

My irikiri Vanuatu island experience. 4.5 star 2.5 star delivery. Location 5 , Pool and dining area 4, Food, and Chef, 2.5. Accomodation very shabby needs renovation but clean and comfortable. Would I go back? Not until it improves Show details

We really enjoyed this memorable 26 day Tour BEST OF STANS experience in June 2025 and have been telling our Family & Friends about it. It was SENSORY OVERLOAD..in a Good Way. All the "Stans" have GREAT attractions in terms of culture, history and scenery. The places we visited were safe. The people were friendly. Our tour guides were all… Read more

knowledgeable about their subject. The highlights for me were Tajikistan and Samarkand and Kyrgyzstan..hair raising roads up the mountain (excellent driver).. the mountain passes ..breathtaking scenery of Tajikistan and the gob smacking architecture of Samarkand..mosques...mausoleums ...minarets...museums. We also went to bazaars/markets ... one in every city Our first stop Almaty was an eye opener..beautiful city and buildings with a mix of old and new. Tashkent was amazing with its broad roads and lovely nightlife..in addition to its Soviet / Persian / and other cultures that occupied it over the Centuries. Osh & Bishkek were OK when compared to the other cities. On our last day in Tashkent we went to the Chorous? Market...by 9am and were back in hotel by 11:30am. Our flight to Seoul was at 9:40pm.. so mayb that long gap could be utilized. The Sightseeing (some places a bit rushed) Accommodation (3+ ), Buses (mostly good except for the last long travel day with a rattling bus which gave me a headache), meals (huge quantities..i felt bad to waste food) and plenty of bottled water made for a great experience. All our guides were knowledgeable and some gave us a lot of continuous information (Maybe some quiet time in between so we cd take it all in). Our Yurt was colourfully decorated, spacious and comfortable. I liked the making of meals at Family homes..lagman noodle making...the Borsg???Bread Making at the Yurt...the Plov Demo for just the 2 of us who wanted to attend...and sharing the meals with the local families. Some of our Guides knew how to "Read the Room". They listened to the Group and adjusted the itinerary...as by then, many were getting very tired with the full day itinerary..checking into the hotels generally between 7-9pm for one night's sleep and up early the next morning for breakfast and to be in the Bus by roughly 8am on an average. Our flight back to Sydney via Seoul was at 9:40pm ..but our Guide arranged for a 6pm checkout (instead of 1noon checkout)..as at 6pm we were driven to Tashkent airport. A too long wait for our onward flight to Seoul .n then back to Sydney. Re the money Xchange..Cash is preferable esp. in Markets & smaller shops. You need to exchange to local currency in every STAN Some places didn't not accept Mastercard card..some did not accept Debit cards. Exchanging money at the Borders was easy as all the Guides were helpful and ATMS were available in some towns. The long distances had plenty of stops for "paying" toilet breaks..some toilets western n some eastern. People who have bad backs should be informed of the many bumpy roads, climbing large steps..steep slopes...rough paths. . to get to the scenic places on top requires a certain level of fitness. TIPS.. are a good gesture .but if tips are EXPECTED then these are NOT tips, they are *LOCAL AREA SURCHARGES'* and it should be stated. We did TIP as our Guides & Drivers were good and deserved it. To conclude, we would highly recommend this Trip..it was for us a WONDERFUL, AMAZING, EYE OPENER of a Trip..with such GREAT HISTORY & A CULTURE that has survived so many Invasions and terrible atrocities during the last War..Every Family has someone who has died in the War they were forced to fight in .....and to come out on Top..smiling, retaining their sense of humour.a gentle polite people with 97% literacy...looking after their children .They are an EXAMPLE to all of us.

Very disappointed with Imagine travel agents, not helpful at all . Would not upgrade Cruise offer after we booked before the new deal was advertised.Will remind friends not to use them as they just want to make more money Show details

Terrible Incompetent Management – Awful company to deal with. I made a change request and after quoting confirmed the quote i wanted to move forward with in writing. 2 months later they sent me my old itinerary with incorrect dates and claimed that their zen system had emailed me to ask me to co tact them to confirm the change request. No such communication was received and I lost… Read more

my holiday dates. After asking to speak to management they had me on hold for over an hour and put me back to the main switch. Management then emailed me asking me to contact their team when I already had and they’d refused to take my call. Infuriating.

The Japan trip – Got back from Japan in October this year. Fantastic trip organised by hello world Morley and my agent The fantastic Sherry. She was great once again.

Lost my deposit of $1,950 – On 01 May I booked a holiday to Vanuatu in December. A few days later my husband had an accident and when I rang to cancel the booking I was told I would lose all my deposit of $1,950. I was amazed as it was 7 months to my holiday, and the same holiday was still being advertised. My holidays charges $400.00 each to cancel and the remainder… Read more

was the air fares - this sounds totally exorbitant to me, when they would easily have sold that holiday again.

Over 30 emails and 4 months to refund – Had to change flights (due to airline not me) told I would get a full refund. 12 weeks later promised it was done. No money. Over 30 emails later 2 seperate transfers done and still $300 short. Ive never worked so hard to get my own money back. Promised each email that finance had transferred, they had not. Finally 4 months later the last $300 is done. Not an experience I would ever repeat and would urge anyone else to avoid. Show details

Poor service – I had numerous calls from staff in Queensland till the booking was done and payments made. They get you to pay upfront but send itineraries a couple of weeks later which is written in fine print and unable to explain why the itineraries are not sent 24-48 hours in payment. Any after sale service is put through to Philippines call Centre which half… Read more

the time don't understand what you are saying. I did a blunder booking with them and will always recommend a serious NO NO.

Scam Service - Needs to be reported – Do not buy or use there Voucher: - you have to pay a "booking fee" which is in general 55$ a night -You have to use it in.....7 days!!! -No choice of hotel (Only 1 hotel per destination - and those hotels have TERRIBLE reviews) - Not available during any holidays - Surcharge if you book during Friday or Saturday - No choice in length of stay - A… Read more

surprise 20% booking fee on the top of the other fee can also occure - You have to book minimum 31 days in advance!

Just stay away, it's a scam.

Bypass this company – Recently booked stay in Fiji for 5 adults, trip back to Australia a nightmare and this company would not follow up with airline regarding our concerns upon return to Australia Company to me who is happy to take booking and customer $$ but not happy to support them when concerns have been raised Show details

A dishonest and unreliable service – Bought flights to go to Bali and my flight dates were changed with no previous notice. Requested a full refund of the flights and they said they were unable to give me a full refund and that I’d get 90% of my money back. I had no choice and accepted the offer. They then said that there would be a fee for a manual transfer of AUD 120.00 because the… Read more

automatic transfer was not available anymore. After exchanging so many emails I gave up on trying to understand why they wanted to charge me AUD120 for a manual transfer. I had no choice but to accept only part of my money back. Will never buy flights with them ever again in my life.

Awful company – I booked through these guys, but due to Covid they gave me so called credit, once I wanted to use the credit, they ask me to call the airlines, I keep asking them to give me clear instruction they just refuses, do not book with them. i had to wait long call hold times. Show details

DO NOT BOOK WITH THEM – DO NOT book with these people. They stopped replying to my emails about credit during COVID. I went through several different avenues, to try to get credit for cancelled flights from Virgin. Because they are a booking agency VIrgin referred me back to them and MY HOLIDAYS kept referring me back to virgin. No morals or ethics with these people. Show details

SCAM AG – SCAM AGENCY First, they gave me credit for the original booking (less AUD$80), and after a few months, they reduced my credit further by AUD$200 (as tax by airlines, however, when cancel directly with the airline, you get a full refund). Then I was advised to make another booking and they will apply for the credit. guess what! another scam I paid in full for another booking, and credit never applied. Show details

This star is being generous – This company has taken my money due to covid. They say they are waiting to hear from the airline. Which is Virgin by the way. This is not the case. A family member works for Virgin and has looked into this for me. I have since sent several emails to My Holidays these 18 months and still get the same answer from them. (I have sent your request to… Read more

the airline and waiting for a response) These people have stopped replying to my emails, and have kept my money. In my opinion THEY rip people off and are no help whatsoever. They have benefited from this global pandemic, and have taken and kept the money from the people that trusted them in the first place as a company. Please pay the extra and go with a company you can trust and rely on. I will never make the same mistake again. What they have done throughout these hard times keeping peoples money in my opinion is cruel, selfish and heartless.

Absolutely terrible Company - SCAM & FRAUD - AVOID – I booked flights on 30/1/2020, Airlines cancelled flights due to covid - Travel was for 25/12/2020. I have directly called Airlines - they have confirmed that this company has never requested for refunds - they still have my money. I call them & email them - same reply - waiting to hear from the Airlines. They area a fraud ! I need support from everyone who have used this company & being scammed - to drag them to the court . THEY ARE SCAMMERS Show details

Do NOT book with this company – I had a dreadful experience in 2019 which I can not forget. I had to pay for excess baggage AUD 145 because there was no baggage allowance on my ticket yet the original ticket stated STANDARD baggage, as per airline. Since when has STANDARD baggage meant NO BAGGAGE? NO BAGGAGE = NO BAGGAGE. Who flys internationally with NO BAGGAGE? If it's NO… Read more

BAGGAGE it should be clearly stated. MyHolidays had no interest. They simply CLOSED THE COMPLAINT. People continually promised to call back and never did.

Inefficiency – Had a really bad experience with this agent. Was just trying to redeem my travel credit but took me a week time to get a reply. I was told I’ll get reply via email but never heard back anything from them. I had to keep calling and using online chat to chase the results. Both call canter and online chat staffs are not well trained at all. The reply they gave you are inconsistent. All in all, it the worst experience ever. Show details

Worst Service Ever – Booked flights and received confirmation. Received email and phone calls when asleep at 3am to advise return flight cancelled the day before flying on a Sunday! Then unable to contact anyone to resolve???????  Show details

DO NOT BOOK THROUGH THIS AGENT!!!! – Really, even one star rating is too much for this business! It took a few months to get any confirmation of being able to re-book flights, which were cancelled due to COVID-19. Now they're telling me as I had to reschedule my flights, I have extra admin fees to pay, which they are claiming is to be paid to the airline. Upon check the airline's… Read more

flight costs for the same flight, the flights are on special. They're trying to charge more than 3 times the cost of the flight. I booked economy flights to start with & they're claiming I'm booking a lower class from my last booking. It's still cheaper to book new flights than pay the extra these tools are asking for. Will be taking this matter further!

Warning, do not book with this company – I booked my flights through Skyscanner which was then outsourced to my holidays. Covid happened and then my holidays was very unreasonable in accommodating me to re-book my flights. It took several weeks for them to confirm my new request booking and they replied on the evening of when i wanted to fly out the next day. Every day I contacted them… Read more

fro 2.5 weeks and they said they are waiting back from the airline. When they eventually gave me a quote supposedly including my credit I still had to pay $100's of dollars according to them. I ended up rebooking my flights directly with the airline and paying full price again, in fact more money. But i would rather give it directly to the airline than these scammers.

Never ever book with them – I got to the airport a few days before Christmas and the flight I was booked onto didn't exist.The girl in the airport checked my return flight and that didn't exist either. This was Christmas time and I ended up having to book connecting flights and spending the whole day in airports instead of a 2 hour flight! I emailed them and they replied an… Read more

email full of spelling mistakes and poor grammar that a refund is not applicable because the date of the flight had past. No acknowledgement or explanation as how how that happened. I have emailed several times since but get the same response.

How is company still going?

Scam! 57 messages and still no flights – I got credits for two return flights from Perth to Brisbane that were cancelled during covid. Have been trying to rebook, 57 messages later and still no luck. One reply was in Arabic! Now it seems I have a temporary booking pending an extra change fee of $145. They asked for permission to debit my credit card which I gave without giving my credit… Read more

card details as they should have them on file from my original booking or I suggested they invoice me with their bank details and I’d pay them, but they’ve now said they have to get back to me as it’s been longer than two days and the airline may have changed their fees. I don’t see this flight ever happening.

Useless customer service – Emailed in regards to flight credit at beginning of covid. received an email back stating they believe my query has been resolved. I thought great that was easy. 4 months later. I get boarding details for the flight which I can not get and have now apparently been classified as a no show and lost flight. Stay away. Spend the extra 100 abd stay away from this scam. Show details

SCAM!!! Do not use this company. They would not pay out or even answer my questions via email – I had an ear infection abroud and asked to claim my money back for doctors bills etc one week after returning and was then told i was too late to claim any money back. Had no help via email. Show details

Will never make this mistake again – I will never make the mistake of booking with a company like this again. I am only going to go direct through airlines. The phone and emails went unanswered for days. Unsure if I have lost my money because I am still unable to make sense of what happened to my reservation as it doesn't appear to have been with the airline. Show details

Stole credit card details. Had fake itineraries from Google Flights to goad people into booking. Do not use. Bunch of scammers. Show details

Romi was excellent to deal with very patient and of great help thankyou Show details