Terrible - Reported to Office of Fair Trading
I placed an order for a laptop but due to change in circumstances I had to cancel my order.
I paid over $1200, I requested my order to be cancelled on 26/04/2020 via email. I made follow up calls on 27-28-29/04/2020. My order was still not cancelled and a further deduction of $170 was made from my credit card on 05/05/2020.
Today is the 18 May 2020, and my while my order now appears to be finally cancelled I have still not received my money back. I have emailed multiple complaints which have been completely ignored by My Layby. I have been forced to refer the matter to the office of fair trading, which will take up to 30 business days to resolve, possibly longer.
Forget afterpay and zip pay go over to mylayby
I cannot say more than mylayby is the best buy now pay later system out there ..go Google mylayby and sign up you won't regret it best customer service and most of all it kills all other buy now pay later companies I've seen ...10 stars mylayby
Mylayby has been a good experience for me overall. Used the service for 5 years now. Have been happy and statisfied with my past orders. However they add on extra dollars when its cheaper to buy direct at the shops but who has the money up front to buy outright, which is why I like the service. Disputing a refund issue at the moment, where they are claiming there is a 10% cancellation fee of the total order value as stated in their t&c but it does not say that anywhere in the cancellation policy as per mylayby website where the order was placed. Just want my money back for this order so I can go and buy the earlier model for the same price as the lower model I intended on purchasing through mylayby.
- Verified customer
Lay-By for my Granddaughter
Due to my daughter and granddaughter going on a holiday to Surfers Paradise in few months time I wanted to put aside some items that would provide some fun for her and the friends she will be with. We put away a Sand Castle bucket, Mermaid beach set, Beach Volleyball Set and a Beach trolley. The prices were great and the assistant that helped set up the Lay-by was very helpful.
I cant access the old mylayby website/team to see my orders!! I have received anything for a while now!! Very annoyed!! I have used my layby for years. Now its the worst! They used to be a easy affordable way to buy things and on a easy budget plan. Unfortunately the costs of things are ridiculous now. The website has changed for the worse. Poor form. Lost a customer!! Don't waste ya time!!
- Verified customer
Mylayby has gone downhill fast
Bought some Panasonic tools and paid them off only to be advised today that the supplier does not make that model anymore. Not even offered a similar product! have been offered a refund but really this close to Christmas communication, Poor customer service, Increased prices, Still waiting for the gift cards if they come? Worst experience ever with them. My whole family are customers but not anymore, I think we'll just open a xmas club account. Especially after they jacked up the prices fees and service is poor. Did they sack the previous nice people that were there.
Changed in a bad way
Since the change this year its terrible. Price hike on products and can no longer get the gift cards I have been getting for years. The convenience of the coles myer group gift cards come Christmas time was great as you had more than one store option. Now these are no longer available. Don't think I will use again
- Verified customer
I have been using this business for years I’ve bought from beds to pool products I loved the gift cards and the staff used to be friendly but now they argue with you take their sweet time sending things out and put up prices now it takes 24hours to even activate cards next year I will be getting an imb Christmas club account because this year was not hassle free
Price increase unjustified
For the past two years, I have purchased 2 x $500 gift cards to pay off throughout the year for Christmas shopping. It has been a great experience and worked really well. There has always been a $9.95 fee per card for "postage and handling", which is fair enough, they need to make some money. I have just paid off this years cards and went to purchase two more for next year and noticed that the fee has now gone up to $60 per card! This will mean I am paying an additional $120 on my cards! It simply is not worth it and I will now be looking ...for an alternative or putting the money away in a bank account instead. I cannot fault the previous service - but I just thought the company needed to know the reason why people are no longer purchasing.
I purchased $500 worth of Accor Gift Card, when received it came as 2 x $200 and 1 x $100 with different card numbers. I activated one of the $200 ones and gifted the other to my son, when gone to activate it was told by a cso that my gift cards expired. Apparently even though there are 3 different gift cards they belong to the 1 order and therefore all were activated then. I have lost $300 of my hard earned $ in a flash. I am so upset.
Good quality products at reasonable prices and hassle free delivery.
Absolutely love my my layby great customer service and reasonably priced. I have brought my fridge, mattress, microwave, hair straightener, exercise bike and numerous other little things. Wouldn't have been able to afford such good quality products outright. No fuss with extra payments and swapping items as needed. Easy to return faulty products also.
- Verified customer
Used numerous times
While I posted a negative review about the fridge I purchased - I also should comment about the numerous good experiences I've had. I've bought TV, fridge, washing machine, dryer, vacuum, etc and when I've needed something more quickly they have transferred money from other layby's onto the one I needed. Staff are helpful and so I would definitely use them again.
I loved lay-bying the gift vouchers, have been a loyal customer for years, went to lay-by another gift card and it went from $10 to $60 For postage for a $500 voucher, unfortunately can not justify $60 on a p&h fee on a gift card, gonna go back using the old faithful money tin you cant open from now on. I rang up to ask why this has happened and just got a lady (who sounded quite cranky) with not a care stating "it was a management decision" Its a shame really!
Questions & Answers
How long do refunds take to show in your account?
I waited up to ten days just to get a small refund. I called MyLayby to follow up and basically they could not be bothered. I will never shop with them again.
Have been waiting since the 26/09. They claim it should be in today or tomorrow but with the way they have been responding over the phone I find that hard to believe. Sound useless like they hate their job!
I'm looking to get gift cards from my layby as they have more selections than chrisco. Can any recommend them please?
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