My Layby

Customer service is very poor. Their choice of shipping services are quite expensive and if you miss delivery it is usually pretty difficult to organise secondary delivery options. Appears to be a real no care attitude by the customer service staff.

Now that they have deleted all of the discount codes from their system that I used to use, it's no longer worth it, the products are just way more expensive than at the shops. After many years of being with them and relying on the discount codes, I've now stopped buying through them. Big W has online layby at normal and sale prices. Shipping times… Read more

are also too long, and it's difficult to pay off your item early as they require a minimum of 4 separate payments.

worst customer service - seems more like a scam! – They said the estimated delivery would be the 15 December. I finished paying for it on the 20th of November. It is now the 23rd of December and my son will most likely not be getting his Lego for Christmas. email communication is pointless and when they do reply there is no real answer as to why it's not getting shipped. I am constantly getting… Read more

emails from them asking me to make more orders for a $20 off voucher but they can't ship the one I've paid already. I have removed everything from my cart and I want to advise people to NEVER deal with mylayby.

Mylayby takes the stress out of Christmas shopping – I’ve been using MyLayby for years for birthdays and Christmas. It’s easy to do and being able to pay things off for me is so much easier. I have 5 kids and I can even buy multiple gift cards that come before Christmas for shopping. Show reply

Absolutely superb – Love this idea of being able to get gift cards and not having to purchase hampers etc. Very effective way to get things and easy transactions. The staff are quick to reply to questions when asked. Show reply

Laugh from 4 weeks to 2 years – Great customer service, fast delivery Layby from 1 month to 24 months is an awesome. Love to see mylayby get a app, To make it easier to track orders etc Plus mylayby gift vouchers would be awesome. Show reply

Slow customer service – Was just told my DIGITAL gift cards would take over two weeks to be emailed to me. A bit useless when that will be AFTER Christmas. Since when does it take 2 weeks to process and email a digital gift card. Looks like my children won’t be getting anything for Christmas. Not a lot of compassion from staff either. Don’t waste your time.

Long delivery delays – I have paid off my lay-by order on the 12th June and still have no email of it being dispatched yet. I feel I have to chase up mylayby to get an update . Which is the same response. I have to wait 7 to 20 days for dispatch. My order is in stock , the order number432705 . When is my order going to be dispatched ? What is the hold up ? This is my last order ever as I'm not happy with long delivery delays

[Content Removed] [Name Removed] (CSR) [Name Removed] MANAGER Mylayby ignorant manager – I have a ordered vouchers and with one voucher I had scratched the back and pin was not visible I've made numerous emails and was told they can't refund my money or allow me to send it back, voucher still has the money loaded on it as I have contacted countdown here in NZ When I emailed they advised me to contact countdown didn't want to refund… Read more

nothing I then again replied to the email to be ignored When I emailed from my brother email they replied back so goes to show they are ignoring my emails after I said my name and my email and my order reference again ignored They are [Content Removed] and I am now taking it to court I've waited since new year's I have emails to show from both nothing being resolved so you stole $50 from me I'm now going through court and applying for compensation

Can't provide the items and don't refund you – This company has taken my money and not provided the product I paid for, they said they would issue a refund and weeks later instead of the full refund amount being sent to me, they only refunded $46.60 instead of over $600! I have contacted the ombudsman and I will be raising this issue with consumer affairs. The customer service is atrocious, not able to ring them to sort it out. Scammers!!

Awful – They take forever to ship a digital item plus when I requested a refund they said they couldn't refund me but I referred them to their terms and conditions then they charge me a hefty price for cancellation fee. And they haven't given me a receipt of refund this company used to be amazing but now it's not worth buying from them they are also the same company laybyland

Making life easier – Every thing I have brought from my lay-by I have needed & paying over time it is so easy thanks to my layby & I'm still buying & the ability to change the amount you can pay makes it so much easier thanks to my lay-by Show reply

Happy camper – No issues at all. The easiest layby service I've used.i arranged the payment that suited me and received item when I wanted it, not at Christmas like others. Show reply

Great service – Have ordered gift cards for birthday and Christmas' for over 5 years now and will continue to do so as it eases money stress during those times. Always great customer service aswell Show reply

My Layby of items unable to be sourced – My Layby is extremely difficult to deal with. No ability to call them and waiting days for a response to an email, if any at all. I had camping gear fully paid for, my order was paid before end of December 23 and after weeks of following up part of the order couldn’t be sourced and after trying to chase up the remaining items they just cancelled… Read more

the whole order! The option was to choose an alternative item but the items I’d ordered were still showing as available!! Also offered a catch gift card which I didn’t want to buy from another online store because I needed the gear. After much backwards and forwards waiting days for responses to emails, they did refund me, but the whole experience was horrible as I had a camping trip booked had to spend more money to upgrade to a cabin. A surprise for my family ruined. Secondly I also had another layby and have requested multiple times for this to be cancelled and to be fully refunded due to the bad experience I had. I have not heard back from them and they are still taking out payments. I wish I’d looked at the reviews on here before ordering.

Paid for Goods, no delivery and no response to emails – My Order # 313898 is now one month past the estimated delivery date. I have emailed multiple times and my last three emails have been totally ignored. For three weeks I have been told that my order would be shipped by the end of the week and still nothing. In good faith I paid you to provide me with my purchase and all I want is delivery of… Read more

what I paid for. If you can’t deliver it anymore then I would like an alternative option to be provided. I would really appreciate a response regarding my order status.

Very unresponsive – Locked out of my account due to no longer having the phone number associated with 2 factor authentication. No number to ring, no response at all over email. Need this sorted lack of support seems a common trend with layby

They have scammed me and are not responding – I’ve been owed a refund since Jan 8 and they told me it would take 7-14 business days. I did not have it after that time so I began emailing them to sort it out. For a couple of weeks they were replying saying something about it bouncing back (none of what they were saying made any sense), and now they are just completely ignoring me. It has been… Read more

over a month now and I’m getting no response and am starting to think they have no intention of giving me back my money. I would suggest staying well away from this company. I have contacted the disputes tribunal to see what I can do about this.

Orders – I think its time to involve Acurrent Affairs looking at the reviews its sooo bad and here i am too waiting for my daughters birthday present its been 3 bloody weeks easy to take the money but cant deliver ppls stuff on time i think i might cancel all my other orders and go join Chrisco never use to have dramas with them. Cant even get through to them on the phone goes straight to voice message

Use to be great not anymore really disappointed – It was a great supplier but paid off my two orders 3 weeks ago and still no gift card or perfume. I have emailed and told being sent but nothing received. There is no phone number to call to try and resolve. My emails are not being responded to either Do not buy from as not what it use to be

Will Not ship your purchase!! – Do not buy from this company, I started a 4 week laybuy plan, I paid all installments on time and promptly, two days before the estimated delivery date, i reached out to customer service to get a tracking number so I could be home for delivery... [Name Removed] from customer service told me this item has not been shipped, I asked her if there was… Read more

another delivery date on her end, she said no its the same as the delivery date you can see (in three days), after telling her that this is considered unreasonable delivery of goods as my payment has already been processed and cleared, over two weeks ago, i was given a tracking number less than 4 hours later, now 5 working days after this item has not been received by the logistics company... DO NOT BUY FROM THIS COMPANY.

Paid of my order in December and still waiting on delivery 8 weeks later – Paid off my order in early December for 2 items. In Mid Jan they advised 1 item was no longer available and then offered a refund i am still waiting for. I am still waiting for an email to say the other item has been dispatched. They no longer have a phone number to contact them and won't respond to emails.

Layby cancelled – My Layby!!! I have emailed you numerous times with no response, I want my current layby cancelled and the money paid already I want it credited, I had a bad experience with you regarding my gift cards at Christmas

Do not order through this company’s it’s a scam they take your money and you get nothing in return – I ordered all my kids Xmas presents this year using my Laybuy over $2000 worth and it’s has been my biggest regret and waste of money, they were happy taking my money for a full year but it’s impossible to get it back. Most of the items I ordered were apparently out of stock and they tell me a 2 weeks before Xmas and they also sent me the wrong… Read more

items that I had to send back, you can’t call them they have no number and they stop responding to your emails when asking about your refund. Last email I got was saying it was processed successfully. I know that’s a lie because the account had been closed for almost 5 months. I called the bank multiple times and said if they did the refund it would have bounced back instantly since the account is closed. They suggested to get the merchant to trace the Money. That’s when the cut ties and stop responding to my emails, I’ve lodged a complaint with consumer affairs amd fair trade just before Xmas and my next step is magistrates court in the small claims devision to try and get my funds the stole from me. DONT USE THIS COMPONY ITS S SCAM read the realm reviews they don’t lie and I don’t no how there still in business but the way way there going I don’t think they will be for much longer

This company is a joke !!! – Ordered 1500 in gift cards and have only received 1 !!! I've had to leave all my Christmas shopping at big W as my cards butt saying unavailable and knowone will reply to my emails and it is almost Christmas . My laybuy has completely ruined Christmas for me Ive never been so stressed out in my life over this . If no body contacts today I'm taking it further and pushing for a complete refund

This is an a joke – Over the years me and my partner have placed orders every year and this year it is a complete joke order gift cards and there are late how can a gift card be late you get it via email with takes 30seconds to send