My Mobile

Bought the poco x8 pro max 512gb from this store, was shipped quickly and the box came factory sealed, I am also happy that they didn't send the European version as those don't come with the 100w charger. They also sent an Adapter for the charger. Will definitely buy from them again, very happy with the phone, it is insane especially for the price, this store has the best price on it. Show details

Great prices, friendly service and Australian warranty on imported items that are hard to find here. Shipping was quick and free. Will likely be buying from them again. Show details

Phone not up to standard, retailer refused to honour warranty – After discussing various brands of mobile phone with Sean, manger MyMobile, Brisbane City, he recommended the OnePlus 12 . The specs looked good. Cost $1366, so not cheap. 12 months warranty. Phone was a nightmare! Problems with making and receiving calls, would not connect or just drop out. Truncated messages and photos. Stated to have top… Read more

software, but was slow and unresponsive on touch screen. Took back to MyMobile and he fixed some software on it. I asked him to fix messages etc, told to watch UTube! Poor quality phone, not as described. MyMobile refused to refund in full, only a partial refund, while only 2 months old . This store does not honour warranties, does not offer service. Do not buy phones from this store!

Excellent – I have used My Mobile with a previous order and nothing has changed, very competitive pricing with A1 Physical store service ordered my Samsung s24 Ultra 12/08/2024 received it this morning 13/08 9:10 am perfectly wrapped, I would be a fool to go anywhere else, Highly recommend them Well done again. Show details

Mymobile Brisbane – I placed an order with Mymobile Brisbane online store on June 21st for a samsung galaxy ultra. The phone is an international version(sm-s928b/ds) & i received the phone as advertised on the site, that is brand new sealed in the box. The phone was delivered by Australian Post on Wednesday the 3rd of July, beautifully wrapped in a sealed Samsung… Read more

black box. The phone was imported from Hong Kong, sent to My mobile Brisbane & then shipped directly to me. I couldn't be happier with the product & service supplied to me by Shane @ Mymobile in Brisbane. The phone retails for $2199 & i got it imported by Mymobile for $1530. I was worried about paying this amount of money on line for a phone, but I'm so glad i did. After ordering, i called Mymobile three times between the 21st of June and the 3rd of July. Each time Shane picked up the phone & answered all my questions. If you want an excellent brand new product @ a awesome price, i can highly recommend Mymobile. Thanks for the excellent service Shane, many thanks jason.

Good price and on time delivery – Ordered a S21 ultra mobile. By mistake I ordered the snapdragon version which does not have the Australia supported 5G bands enabled. So requested a change in the model. Customer support were very helpful and they changed the order with me paying the minimum price difference between the two models. Price was the cheapest I could find. The phone… Read more

arrived in 8 days after the new order was placed. Overall a very nice experience. Phone is brand new as advertised and hopefully there will not be any issues with the phone. Will update in a few months.

Terrible. Hopeless. Once they have the money don't care – Was advised that item (expensive phone) was in store they would send it that day. No tracking given by the next day so called. Then was told no they didn't have it in store would have to order in ??? Will let me know, once again heard nothing called again yes will be here on whatever day it was and they would let me know. Once again no tracking no… Read more

call as advised. Finally got phone 10 days later. Phone was faulty was told that is impossible. Took claim to paypal everything was taking so long I live in a rural area and need a phone and I was desperate and went direct to phone manufacturer who helped me out. In the meantime much later because I had paid through paypal and had put in a dispute I got the okay to send phone back for a full refund finally but by then it was too late as I was dealing directly with the phone manufacturer. Waste of so much time and there customer service sucks. Never again.

A waste of time – I wish I had read the previous reviews before I ordered. I assumed the phone I ordered was in stock, but it turned out it wasn't and was to be shipped from Hong Kong. Long story cut to short, nearly three weeks later and several excuses, it has not arrived and after another enquiry, it turns out the Hong Kong connection does not have it in stock… Read more

either. Why do these companies advertise products that are not even in stock? It's such a time waster and so frustrating. However, to MyMobile's credit, they did give me an immediate refund into my account after I demanded it. Buyer beware!

Still waiting for a refund despite numerous attempts to contact them. Seems like they also never had the phone – June 29th - I purchased a Xiaomi 11s phone. July 7th - I fill in the online form asking to know whereabouts my phone is as I am leaving Australia in a few days. No response. July 8th - I call the store asking about the whereabouts of the phone. [Name Removed] says they had to do a mystery debit to verify the authenticity of the buyer. I never… Read more

received a message from him informing me of this. He then says he will send it. I explain that I am leaving Australia in a few days so if there was a faster way to get I would be very appreciative but if not I will pay for the international shipping costs myself. He says he will send it express. July 20th - Still no phone has arrived at my Australian address so I sent an email asking for a tracking number so I can see where it is but no response. July 24th - I sent another email explaining that due to the failure to provide a tracking number I would like a refund. Still no response. July 25th - Sent another email. No response. July 27th - I call the company. I state that I would like a refund. Shane gets annoyed but then says he will send it to the accounts team to sign off on the refund. Also says, they were waiting on my mystery debit and then I explain to him I already did that on a previous call. August 8th - I call the company. Shane says he is too busy to talk and to call back later (note he does this with every call). I explain that I've been waiting for a refund and he then puts me on hold and never picks up the phone again (despite calling on an international line). I call back multiple times but I can't get through and then finally a woman answers. She says to send an email to [Name Removed] but I explain that I've already tried that. Sent an email and you can probably guess what happened. August 23rd - Still no refund

At this point I've accepted I've lost the money until I can physically go into the store when I visit Brisbane soon. Reading through some of the other comments, please do note that [Name Removed] is the director of this company. Just google the MyMobile and [Name Removed] to see for yourself. So he does have the power to process whatever he wants within the company.

Please whatever you do use another more reputable mobile phone seller. There are plenty out there and thankfully this was only to purchase a back-up phone for overseas therefore I'm only missing a few hundred dollars.

Awful service – I purchased a phone on the 12th of February. After 11 days of waiting, I sent an email following up. I missed a call from the store and called back. I was on hold for a few minutes before the call was answered, after being prompted on the phone. I explained the situation, I was then rudely told that the person answering was currently with a… Read more

customer. I was on hold, why answer then?

That aside, why did it take 11 days to be told there was no stock? Would I have ever been told if I had followed this up?

I was then offered alternatives that were $200 more than what I paid. Understand the attempt to help but there was a reason for choosing the phone in the price range I went with.

I asked for a refund while I thought of alternatives. I was told this might take a day or two but as I paid with PayPal, should be pretty quick.

All of the above was the 23rd of February, it is now the 6th of March. I've received no refund, no update to order status, no communication. However in that time, I've purchased and received a phone from a competitor.

Used this store before, when it works. Everything is perfect. When it goes wrong, good luck.

Waited over 3 weeks for the item to be dispatched, no product in stock, no refund on time – Placed 2 orders for phones online, kept calling every next day to get the order dispatched and they kept telling me we are waiting for the stock. 3 weeks later I was told we will process your refund. It's been over 3 days now, they haven't bothered processing refund yet. Absolute waste of time. If you need to get your funds stuck for over a month… Read more

and don't need what you are paying for then go for this website otherwise go for alternate online sellers.

Good Product, Horrible Service – Ordered Phone and 2 accessories on the18th of April. After 4 Phone calls finally received the phone on 18th of May. Missing the 2 accessories I ordered. Was given the excuse of "HK is busy" and then "your order has somehow slipped through the cracks" They never rang back multiple times. Saves $150 under retail but would not buy through them again.… Read more

Just to add. The manager Shane was offended by my review and cancelled sending the accessories and gave %50 back on refund on them. Be warned, dealing with this company.

no phone and no communication – no phone and no communication*, Cant do 0 stars ORDER # - PROCESSING: BACKORDER ordered phone that was in stock, they contacted me via email, not in stock. Was informed that would be in next week, so me without a functioning phone, diverted my phone to the business phone. 17th or April i ordered, but the time May had rocked around I was pretty… Read more

miffed than no advancement had been made. Emailed Monday night/ Tuesday morning, two day to respond with ": hello we have Black and purple in stock. " on the 5th. As it is the 18th of May one full month on from the order, 13 days without response.

I have spent 25 years in customer service, never given this type of treatment, i get response emails from ebay users selling thing for $2, they have had my payment for 30 days. have scrounged money enough to buy refurbished phone from another company. Four figures on a p[hone and they cant respond! ORDER #M1103261##

RUDE AND UNINTERESTED – The person dealing with online sales decided to hang up on me for no apparent reason. If you cannot handle dealing with customers over the phone, let someone else do the job. Have taken my business elsewhere, your loss. Show details

Well informed of order status. Delivery was timely – I was nervous because of mixed reviews, however, my experience exceded expectations. I was happy I could use paypal as a payment method giving some additional comfort. I was informed regularly by email as to the status of the order. The order, whilst originating overseas, arrived in short time. The price was very competitive, even when comparing with similar "gray" products. Show details

Terrible Comms and customer service and they have no idea about their stock levels – Purchase was made on the 28 March 2021 The phone I ordered was out of stock, and at no point did they contact me when things went wrong with the order. They blamed the Easter break initially, then they finally realised there was no phone. They couldn't sort out a new phone or another one that I wanted, so I asked for a refund, but 2 days later… Read more

still nothing from PayPal.

Every time I call it's the same person that answers, but only the manager has any authority to do anything, he leaves "notes" for his manager, but nothing ever happens. I was told that my refund had been actioned two days ago, but nothing is showing on PayPal (But another refund from a different vendor, processed yesterday showed up that day). I was told to contact the manager next week if the refund hadn't been processed - I'm thinking I'm being lied to, just to get me off the phone, and buy some more time.

I would NOT recommend buying from this vendor online, only in-store (if you really have to), as it seems online orders are not dealt with the same priority as walk-ins, regardless of how many days you have to wait.

UPDATE 19/04/21: I've been chasing up my refund, and I keep being told it has been done, but my order details on their site still shows as being at the Warehouse, and my PayPal account doesn't show any refund pending.

UPDATE: I finally got a refund, but I had to call and email every day.

Terrible customer service AND warranty claim – My phone, a Redmi Note 9 pro, needed a warranty claim because of a hardware problem with the finger print sensor - which didn't work. Their warranty claim is almost non existent when you consider that they sit on your product for 3 weeks doing nothing on their desk after they have received it, and after inquiring about my phone they decide it's… Read more

then they need to order parts for it. What a joke. When I ask for a new phone instead, their excuse is the technician tried to ring me twice. Yes I didn't answer but I rang back and told them to do a factory reset and since then heard nothing from them. Still waiting on my phone to come back to me, it will be 4 weeks without it this coming week. If I don't get it before the 30 days as promised on their website I will insist on a new phone or else turn to consumer affairs. Here's hoping I get my phone back next week in a fully working but pristine physical condition which I had sent it in!

Great assistance with delivery – I purchased a mobile during Chinese New Year . The delivery was delayed because of the holidays. I rang the department responsible for posting and explained I was on a tight timeframe. The assistant understood my predicament and express posted the mobile which I received the next day. The service was exceptional and I am very satisfied with MyMobile Group.  Show details

note 20 ultra – wanted to try a snapdragon version, was very hesitant as it a lot of moolah but glad I did i got a mad phone at a mad price in a week flat, been using like 5 days now and no issues, will come back if any issues arise

good service – my sister went to pick up a iphone for me and it works grate no problem she also said they were nice to her and gave her a free cable and refunded my shipping cost Show details

Great customer service – Ordered a samsung A9 on the 17th July. Item arrived from Hong Kong on the 24th july. I have just ordered another A9 for a friend. Great customer service, they priced matched a similar Australian website. Cheers. Show details

Item received as described – I bought Samsung Galaxy S5 Hi-Performance Battery from their online store. It's easy to browse the online store. Quick delivery. Item received as described online and happy with the product. My phone's charge back to normal. Show details

Good Service, check pricing elsewhere – Brought a phone from there today. Great service but as my phone had died and I couldn't price match, I went there and got a phone as they seem cheap. Would have saved $110 had I shopped anywhere else. Other than that good shop. But like all things do your research. Show details

Sigma 150 600 mm lens – I have just received my Sigma 150 600 mm lens from My Mobile group. It came from Hong Kong in less than a week in excellent condition, well packed and protected. I have never ever received goods so fast from HK before. The price was excellent and included GST so no problems there. Thank you for such an excellent service experience My Mobile. They… Read more

will give me $10 off my next purchase but honestly that is not why I am writing this review, I may never need to buy from them again, but they deserve recognition. Well done.

Most dishonest shop and cheat people of their money!!! – Dissatisfied! It's a shop that cheat others money! Don't patronise unless you wanted to be cheated! Not only did you tarnish your shop image... You completely destroyed the Australian reputation!

Polite shop assistants but repairs not great – I have been in on 2 different occasions to get repairs done on a broken iPhone screen and later to get a repaired iPad screen. The first time I got my phone back I assumed it was damaged and that's why the touch screen and home key only worked occasionally, until I took it somewhere else and got it repaired properly and I've had no problems since.… Read more

When I took my iPad right before I went overseas (I swore I wouldn't go back but needed it done quickly). as I was leaving I overheard one guy telling the other asistant it was an iPad pro (which it obviously isn't and might have cost more to repair) so I had to go back and insist they look and see it was just a plain iPad 5.

They repaired it quickly but I soon realised that the repair wasn't done properly either since the screen constantly locked within seconds of opening it and was barely useable and until I took it somewhere else to get repaired again - and guess what? It's been working fine ever since.

Also, while I was dropping my iPhone in I asked for a screen protector for my Google pixel 2 and the shop assistant kept trying to tell me that a screen protector wouldnt "fit on my phone with that case" (it was a case I'd had on the phone for months that fit perfectly). He wouldn't put the protector on it unless I bought a $50 Google pixel case from him. I ended up telling him id go elsewhere and suddenly he sold me the screen protector, and of course it fit on the phone fine. It was very strange for someone who's an expert at a phone shop and I'm sure an attempt to get me to spend more money.

Product as described, timely delivery – I recently purchased a Samsung Galaxy s9+ from My Mobile. I placed the order on the weekend and had a question concerning the purchase requesting verification before proceeding. I received a phone call early Monday morning and discussed the question I had with them. The phone was despatched later that day and arrived in rural NSW Wednesday after… Read more

leaving Brisbane Monday afternoon. The phone was in the original packaging and as described on their website.

Repaired the faulty/troublesome power button of my galaxy phone – I approached 'my mobile' with negative hopes of getting my Samsung Galaxy J7 pro repaired. In my opinion, galaxies are wonderful phones just that their power buttons always get stuck after a year or two. My damaged power button used to trigger emergency mode every sec, which was beyond problematic, especially since they don't have removable… Read more ·  1

batteries.

Tony , from My Mobile,CBD fixed the issue for me in a day. He even opened the phone and its screen without damaging just to make sure the issue wasnt because of any faulty touch. He engineered the volume button to work as the power button. And now my favourite phone works good as new. I would any day suggest trusting a damaged mobile with them for repair.