My Moovers NSW

Unprofessional and don't care about customers, only money – Moving into a 2 bed apartment I hired mymoovers and was extremely disappointed with the quality of the service and their service afterwards when trying to make a complaint. My items were permanently damaged and after the move I was told to sign a contract saying there were no damages when there clearly was. I was yelled at and felt intimidated by… Read more

2 men late at night in my own apartment that were telling me the contract was non negotiable. They were aggressive in trying to get me to sign saying there was no damage. They walked their dirty shoes through my carpet and invited themselves on the balcony where they had phone conversations with someone. We were 2 young girls being stood over by 2 grown men. They dodge calls when you try to complain and hang up on you. I would never use them again!

Change workers – Not professional, takes time and works very slow, also didn’t realise the travel charge fee which they didn’t mention on the first phone call. 1 worker asked way too many personal questions about my personal life and why I was moving. Felt very uncomfortable.

DO NOT USE – Movee is the rebranded company of My Moovers. Our experience was that a removalist walked out on the job, swore and abused his colleague, complained in the first five minutes regarding the move which was accurately discussed with Moover. Damaged and demonstrated a complete lack of care resulting in property damage. The information that was passed… Read more

from Movee to the contractor was limited ( one sentence). Movee changed the time the day before and reduced the available hours for the move. Didn’t fulfill the terms and conditions in agreement as half of our belongings are still at our old place and no alternative as outlined in the terms and agreement on the website. One phone call to raise the complaint initially and no return phone calls after this with no attempt to resolution. Just ignoring and deflection by Movee. Two of us then completed and assisted the one removalist. We were then forced to pay for a service not provided, with 2 of us competing and under the unimplied threat of not completing the unpacking of the truck( which we assisted) or for further removal. We were asked for payment before completion not at a discounted rate which was to be confirmed when initial complaint was made and there was no phone call back. Will be looking at ACCC, Fair Trading NSW, and small claims with other legal avenues to have appropriate compensation and action.

Hard working, polite, lovely people – A 3 bedroom town house, with some large and cumbersome pieces. Moving only 1km away, started and finished on time even with steady rain all day. The men were professional and obliging. I would have given 5 stars, but a wieldy chair was left in the garage and a heavy marble patio table was left behind. I will need to hire more help to move these pieces.

Move to storage unit – Thanks for the great job Amal, you were punctual, polite, careful moving my belongings and very patient fitting everything into the small storage unit! Thanks again for all your help

Excellent Company and Great Customer Service – Moving out of a 1 Bedroom apartment to another. The time slot given on the day of the booking was accurate. The 2 men were very polite and very professional and took care of all my items. Once completed the company called to make sure all went well.

The most unpleasant and unsafe moving experience ever – My story mirrors many of the above. This was without a doubt the worst moving experience I’ve had. I was called at approx. 1:03pm with a confirmation that the removalists were running on time and would be at my apt between 12-3pm. I called at 3pm to find out where they were as still no sign of them. I was then told that they’d be arriving… Read more

between 3-5pm but more than likely 4:30/5pm.

The driver arrived at the property at 4:46pm, came up to inspect the apt, immediately complained about the size of my sofa, it’s a regular 3 seater. The only large items to be moved was a fridge, washing machine, sofa and bed… they slowly started to take belongings down to the truck at around 5pm.

After 2 hours to load the truck they arrived at the new property, which is approx 3km away, at 7:26pm. It was dark. Immediately one of the removalists (they never told me theirs names) started complaining, huffing and puffing. It took them 30mins to get one item into the property, and 1.5hrs to get 3. Then they started moving my belongings into the property. I had boxes marked with the room yet they kept asking me where to put things or they just dumped it wherever. They had no protective booties for their shoes and my place had carpet. It had been raining that day.

They continued to slowly bring my belongings up and one continued to huff and puff and say how tiring it is.

I’m now discovering that my turntable is broken and a huge scratch across the front of my fridge door.

All up I spent $770 to move a 1BR apt with hardly any furniture. They took almost 5.5 hours.

I asked if I could pay on the Monday after speaking w staff at Movee, the man refused, he wouldn’t leave my living room until I paid him, it was approx 10:30pm, I live by myself and felt very unsafe at that point that I just paid.

I was taken advantage of - I sent multiple notes to Movee and have been ignored w no compensation.

Amatures – An interstate move. They were 5 hours late. Damaged and scratched fridge wooden furniture. Broke 5 items that were in boxes. I found pieces of broken items. Several items missing

Very bad customer service and business sense! – Called me 930 am moving day to say they would not be here until, between 2 and 3!! I was furious and couldn't believe they we're letting us down like this. It's stressful enough moving. Emptying a 5 bedroom house at such a late hour didn't make sense to me, I had my 7 year old minded for the day and my wife and I off work for the day expecting… Read more

to be in the new home by the evening. Very unprofessional and your just dealing with a lady on the phone who doesn't know whos driving the trucks....your just a number!!

Ended up renting a truck and we moved everything ourselves.

Buyers be warned – Prior to moving into my new house My son wanted to move my tv I told him no thanks because I would rather get a removalist do it. Because I thought it was safer and it wouldn’t get damaged. Anyway after we moved into my house the removalist put the television on the cabinet and took off the bubble wrap. I didn’t turn it on because the power… Read more

cable wasn’t long enough and all of the extension cables were still packed away and it was a couple of weeks or so before I could find them. My daughter sorted out the cables and she was able to get a one that was long enough to plug into the power supply. After we switch the tv on we were taken aback because the screen had a huge shattered crack. I contacted the removalist company and told them about the damage to my LG television and asked them for a refund. They said they will get back to me. Unfortunately they never. I contacted The Nsw department of Fair trading and lodged a complaint against the removalist company. If I don’t get a reply from the company I’m going to take them to the small claims court.

Terrible Experience – Engaged in their service twice. First to move my stuff to storage and second time was to move from storage to new house. They damaged my things and give me the run around by basically saying that i should have insurance in place to cover the damage. I could've done a better job myself! To this day i have been ignored by mymovers asking for me to… Read more

produce more photos. I sent plenty of photos to which it is now going on 2 months of sending photos and getting nowhere. They are unprofessional! I have had to contact them several times and they don't return my phone calls. Complaint tickets of the same nature with relation to the situation were raised on their website and yet no one bothers to contact. If you want your belongings safely moved then i suggest you go elsewhere.

Scammed – I have had the unfortunate experience of this unprofessional company, I won’t bore you with the details as my story doesn’t differ from the terrible service they provide to all. Their letterhead says Movee, they answer the phone as My Movers and you end up paying Caspean Tech PTY LTD. First they sweet talk you in believing they are professional… Read more

movers, then once you pay the deposit, you’re at their mercy of inept people carrying your belongings without any care and taking all the time in the world so the clock ticks at $130 an hour. It took almost 6 hours to move a one bedroom flat to a garage 10 mins away. Everything was packed and organized and the drive said “yes” to everything I said without understanding a word so he wasn’t doing as I asked. Dropped my TV, stained my couch, scratched my bookshelf and stacked my belongings with the know how of someone who has never made a move in his life. Shame on you people, do the job you promise and earn your money in a dignified manner!

Scammed in NSW

Capable team – Move from Asquith to stanmore. Movers came on time. Unfortunately the recommended truck size was too small to fit all my items so I had to move some items myself. A few items were broken however the movers were friendly and professional. Really appreciated the courtesy checks from the office team during the day.

Good communication – Guys kept us informed where they were, which was good. The hourly rate is PER PERSON so our bill was higher than expected as this was not explained. However having said that, the guys were very friendly, courteous and efficient.

Great Team Effort – Lars & Kayden were great guys & worked hard to help us move our 4 bed storage unit into a 2 bed apartment. It was a long day for all of us!

Good service – 4 bedroom house with piano, short distance. Started and finished in a reasonable time. Movers were polite and asked questions if they were unsure of things. Happy with the move.

Extremely satisfied customer – 4 bedroom two story house Short distance from rental property to new house total distance 15 kms. Sam and frank was very kind and helpful would recommend them to my friends next time The Removalists arrived earlier than expected was fast and professional

Perfect – They took the time to move my 3 bedroom house things well, cover everything. The drive was over 30 minutes and even did a little extra help with Pacino and boxes already there! I would use them again and again!!! Super nice guys and amazing!

Great workers and great work – Great work all round , wonderful people who worked safely and took care of the items they were moving , they were on time and a pleasure to have helping move to a new place

Great service – A two bedroom apartment to a three bedroom house. About 300km, it took all day through no fault of the movers as they got stuck on the highway due to an incident. They took it in stride and unloaded very quickly and carefully before returning to Sydney. Truck provided was too small so over estimate your goods rather than under estimate.

Good movers – Good people / drivers. 4 bedroom house, on time, no damages, quote for 4 bedrooms needs to be more accurate as we needed 2 trucks. Better communication between truck and office. And ring for review at more convenient time

Amazing service – Made my move much easier and less stressful , was able to move heavy items. Was able to transport from city to Penrith . Guys were efficient and friendly. Definitely recommend using them again .

Job well done – My Moovers moved me from a 1st floor unit with a combination of lift and stairs access to a 1st floor unit with stairs. The new unit location was over 45 minutes away. They arrived within the time window and worked tirelessly to load and unload the truck. They were both polite and professional and even helped unload our car.

Good move completed in quick time – Movers arrived at the agreed time and quickly when about organizing the household effects for loading. They completed delivery with no damages and we're a pleasure to work with. Job well done