My Moovers WA

Worst removalists ever. Don’t use them – We moved three years ago with these people. It was a nightmare. I had booked well in advance saying we would need a very large truck as it was a four bedroom house and we had a lot of furniture. On the day they did not turn up at the time we were expecting them. After waiting for four hours and trying numerous times to contact them they said… Read more

the truck had broken down. They arrived four hours late with a very small truck. They had been booked for 7.30 am and it was now 11.30 am. One of the guys spent most of the time on the phone. I had been told they would disassemble and reassemble things like beds They didn’t! They did not use coverings on the furniture in the truck when transporting as they had promised. The furniture did not fit in the truck so they had to do two journeys and we had to do numerous journeys in our cars to transport what we could. It was the worst move ever. Walls were marked and damaged in the new house as they obviously had no idea how to correctly move furniture. We are in our seventies and had to move some stuff on our own as one of the movers spent much time on the phone in the truck. On unpacking we discovered some of our boxes had been gone through by one of them and watches and expensive aftershaves were missing. We think it was the guy who was on the phone in the truck who went through our boxes but hard to prove. We have since contacted the company and they gave us a number saying they were looking into it. That was THREE years ago and we are still waiting to hear back!! DO NOT USE THIS COMPANY.

Negative rating Worst experience, I regret the expensive mistake – I booked 2 weeks in advance. They were due Friday 2-5, I got a phone call at 4:45 to sat they weren’t coming until ”SUNDAY”. Obviously I was extremely upset; 2 fridges and a chest freezer emptied ready to move. They finally turned up on Saturday, then realised it was 2 storey(yes I informed them) so we’re going to leave. I made a deal for me and… Read more

my kids to move all the furniture out for them to load on the truck. They broke legs off a fridge and washing machine and tore the couch THEN CHARGED ME MORE DO NOT USE THEM EVER

Worst company I have ever used – Had them booked between 1 and 3pm yesterday . 1.30 phoned , was told they were going to phone the driver to give me an ETA. Over an hour later , no phone call . Phoned again . Was told that they were not going to be coming . I then arranged for them to come today at 6pm after I had finished work . The lady on the phone first said she would try to… Read more

get all my house moved . She was a blatant liar , she didn’t even try to arrange it. Phoned , rang out, no answer. Tried online chat she started chatting with me then ignored me . Spoke to a lovely manager [Name Removed] who was trying his best but now can’t be moved til Easter Sunday . Had to go out and buy a bar fridge today as me and my three kids are basically living on cushions off our couch and a new mattress ( which was actually delivered on time )

Best movers ever had! – Moved a medium sized house with the help of these guys, they were punctual, professional and very friendly. Have moved a few times in the past and these guys were by fast the quickest and most efficient. Would recommend to my family and friends and use again myself if needed.

Fantastic job – We had a move involving two drop off destinations and the crew were excellent. Very careful with the loading , travelling and unloading of our furniture, very knowledeable and on time.

Move successful – The move was a success. After an initial hiccup (movers running late and had the wrong street number) they got to it and packed up the first load. They were professional and polite and were very careful with our furniture

The only reason I gave one star is because it isn't an option to give zero – I truly wish I had paid more attention to the reviews on this business before booking. Do NOT take the risk! They might be cheaper initially than some other companies but it is not worth the hassle. After booking, I asked a male friend to be there with me because I felt uncomfortable after reading some previous experiences about taking extra time… Read more

etc with young females. They moved my items from a small 1 bedroom apartment near the city to Baldivis. My friend and I helped load the items on the truck to try and reduce the time, as again I had read they deliberately slow down to stretch out the time. Not only did I have to request them to use that carpet tarp around my valuable items, they did not secure my washing machine and larger furniture at all, even after I asked they just shoved it further back into the truck. They arrived a full 35 minutes after me at the new house. When they finally did arrive, they gave me an invoice for an astronomical amount because they had "arrived early" and "worked over the 2 hour minimum". I had to argue that on their website and the terms and conditions on their email that the time starts when they start to load my items, NOT when they arrive and that they charge in increments after the initial two hours, not round up the next hour. After a lengthy debate they agreed to what the invoice should have been originally. On my email contract it stated that I had to notify them within 24 hours of any damage. Because I did not immediately plug in my washing machine, and waited a week for a friend to help me install it due to the weight, I discovered they had dropped it in transit and cracked an internal plastic piece and water went everywhere. It arrived face down when they opened the doors, and they had placed it standing upright when the left my old residence. MyMoovers refused to take responsibility after numerous emails back and forth, and it ended up costing me hundreds to order a new part and have it installed. I also found numerous scratches and dents in my furniture that was not there prior to removal. Do yourself a favour - pay the extra money to another reliable company and don't risk the stress and unprofessionalism of this business.

Stressful – Thankful I did not use them for my move. 12 phonecalls in the space of a week from them to try and get me to book in with them. That set alarm bells ringing for me. Unnecessary.

Do not use this company – -I ordered a 10-tonne truck- I got a 4.5 truck, a 10-tonne truck would have done the move in 2 loads the movers expressed. It took the movers 5 hours to do the move, everything was in boxes part from the table. The mover was on his phone for the first 2 hours -I had to leave all my garden furniture as the movers said it won’t fit and have… Read more

another job to get to.

- Broke my front door as well as my sofa the door was 2 weeks old

Left outside furniture $6,000.

Broken front door $350. The move was on the 16th October 2020 it's now the 29th Jan 2021 and they are ignoring my tickets, and calls. The complaints department say they will get back to you but they never do!

Read the facebook reviews! They were on the news this morning on current affairs: https://9now.nine.com.au/a-current-affair/australian-consumer-watchdogs-issue-public-warning-over-furniture-removalists-my-moovers/f7c0d78f-2e4a-4301-89d7-381fc83811e0

Do not use them or you will be at a lose.

Great Service – Moved from a house to a 2 bed apartment. The guys were a little late but that worked out best for us anyway, so all good. They guys had a plan and they immediately got stuck into the task. A job well done! Thoroughly recommend.

Great movers – Moving day is always stressful, but it was made easier by the very friendly and careful movers from My Moovers. Furniture was placed exactly where we wanted it. Thank you!

Worked out very well – This was a local move with few items but things were handled well as heavy pieces were involved. Team remained very patient and understanding. I was very happy with the move.

Very professional, and Fast – I had a full 2 bedroom house that was a short distance move and the two movers finished on time with a professional and friendly attitude throughout the whole move.

Staff were excellent. Unfortunately the company did not adequately prepare their staff for the allocated job – Large two story 4x2- upside down house. Large heavy objects required to be moved eg. Piano, large mirrors, large cabinets required to be carried down staircase. Move was to neighbouring suburb. Move did not commence on time. Movers around approx 2 hours late. Move was only able to be completed with our help.

So smooth & easy – We had a 2 bedroom move over a short distance (15 mins away). The whole process was smooth and easy. The movers turned up spot on time & were quick, professional and efficient. I was extremely happy with how easy it all was. Thanks guys. I will recommend you to everyone.

Perfect!! – Long distance, two truck loads, they were on time and helped me with everything! They were very nice and helping guys, will want them again for our next move!!! Great job !!

Hard working men !! – The blokes and truck arrived on time - were very quick and careful. Respected my furniture and walls in house perfectly. Completed a 4 bedroom 2 bathroom house in 4.5 hours. Will definitely use them again. Thank you Show reply

Absolutely awful. DO NOT USE THEM! – Team turned up with a small truck which resulted in the move of a 3 bed Villa taking two trips and over 8 hours.Team consisted of two men that were apparently on their first day. They were extremely friendly but were clearly inexperienced.Large plant pots from rear of property are still yet to be picked up and delivered. The team ran out of time… Read more

and said they would be delivered the next day. (still yet to be delivered)When taking the fridge out of my property they scratched and broke a kitchen panel. This was pointed out to the team immediately and they said they would call the office to report it. Bed frame was broken during the move. When unloading the first lot of boxes the team used trolleys and pushed them into the house and onto the carppet causing the carpet to have black stains where the wheels went.Due to the team running out of time i helped in unloading of the truck and moving items to the correct rooms.On loading the truck a box was damaged braking a bottle of oil inside. this box was loaded onto the truck and leaked causing 60-70% of boxes to be covered in oil on the underside. These boxes could not be put into the property on arrival and had to sit in the yard for us to have to transfer the contents into clean boxes and then move ourselves to the correct rooms the next day.Boxes were loaded on their side and the wrong way up.No item was wrapped before moving, only the fridge was wrapped once on board the truck.I refused to pay until the damages were rectified and then they threatened to charge interest on the outstanding balance. DO NOT HIRE THIS COMPANY.

Swift and friendly, great service – Not a huge move, enough for a one bedroom but from the first phone call the team were friendly and accommodating, arrived on time over the Christmas period and transported with care and expertise.  Show reply

Very poor communication with office, wrong size truck, Not happy will never use again – 4x 2 bedroom home to a 3x2 bedroom home, just 35 mins drive away. We moved on the 15th Oct 2020, lots of disagreement between the 2 guys all the time, then one stated it would take 2 trips, I said NO I explained on booking size of house how many bedrooms etc, they did manage it, but I had to do another 8 car journeys myself over the following 2… Read more

days. it took over 7 hrs for them to do not the 5hrs quoted. As no internet at new house, so once I could get back on line and check my bank account I noted they had taken x 3 lots of funds out from my account, called them up a lady answered not very helpful, unable to tell me why over $2,000 extra had been removed without my authorization, she stated accounts would sort it out.....I asked for a receipt I am still waiting. So I called my Bank got them to investigate to this fraud issue, it took a while, but my Bank did stop the extra funds & it got put back into my account, so I am lucky I got some of my money back, however some damage to my furniture, they stated full insured when I asked re a claim they were not insured......they not use blankets or wrapping for my furniture protection, just through my stuff in the truck, damage to table, chairs, TV unit, my mattress got soiled, rugs damaged, along with white goods damaged,

Less than one star! – Consumer affairs have issued a warning for this company across multiple states finally after so many people have been scammed. Ruined furniture, damaged walls and floors, inexperienced movers, no equipment, no insurance. This company and their good reviews are all fake. Beware!!!! I have a FB page dedicated to alllll the people they have scammed.… Read more

They ruined our moving day. They also have multiple operations (clean my crib & CBD moovers) running the same scam. Use someone from the Australian furniture removal association and don't be scammed like I was.

Excellent job – The move was from a two bedroom, 3rd floor apartment. The guys got a little held up in getting there but contacted me by phone to let me know, which was much appreciated. Upon arrival the guys were polite, professional and efficient. They did a great job and I would have no hesitation in recommending them to others.  Show reply

Great team, professional with a positive attitude – Large 4 bed, 2 living rooms and all the junk you accumulate over 13 years in the one place. Lovely team of David, Edward and Tyler. Nothing broken and a massive effort that also included lifting a 100 year old piano up a heap of steps and then a 3 hour drive to our new home.  Show reply

Absolute disgraceful business – This company was booked to move our furniture, deposit paid, booking reference given. Then comes the removal day The driver then contacts us on the day and says he will be 90 minutes late 3 hours later he is still not there we try and call the driver back , he wont take our calls. We then call the The office which then claims we have no booking… Read more

and cant help for days We are moving out of a rental and now have to pay extra rent. The office of this company were absolutely shockingly terrible at customer service and issues and instead of resolving the issue set about to inflame the situation by hanging up , denying the booking which I had copies of their receipts of and refusing to get a truck out to help DO NOT USE THIS COMPANY

Quick and very efficient, will recommend orhers – We have quite alot of furniture, the two youngsters arrived 15mins earlier, always professional and friendly. The move took about 1 hour quicker than we estimated so thank you. Will recommend your company to friends and family.

FRAUDS – These people did not show up to the booked job, blocked my phone number and then took over $1600 from my account for labour they did not perform. DO NOT USE THEM.

Do not use this company as they are unreliable – It was a small office move and they canceled on the day when they were supposed to be there. Wanted me to wait 5 days. I would not use them.

Worst service ever – Confirmed and payed deposit for a move that was booked for between 8 - 9 Saturday morning. No truck arrived no explanation provided. Company totally unhelpful can’t get to speak to a manager either. DO NOT RECOMMEND THIS COMPANY AT ALL.

Poor communication and unprofessional staff – My move was from a 2 bedroom unit to another just down the road. The drivers were delayed and left me waiting at the unit for 2 hours without communication. It was only after I made multiple phone calls that I got abruptly told they were on their way. Admin had not passed on my mobile numbers to the drivers so that they could keep me updated on… Read more

they arrival time. When the drivers arrived they were tired, dishevelled and one of the men went off to use the toilet and did not wash his hands. There was a significant language barrier with both men which made communication during the move very difficult. Upon removed my washing machine the hot water connection cracked pouring water all over the floor which I has to clean up. The driver then stated it was already broken!! The job took 1.45hrs and I was charged the 2.5hour fee. A very unpleasant and stressful experience. Would not recommend.

Would give negative if I could – Moover staff pushed me to provide a positive google review before they would leave. Found later damaged wall they hid with my speakers. AVOID! AVOID! AVOID! They should not be in business.

Terrible – Booked my Moovers to do my house move and clean. Paid a deposit of $200. Had two confirmation emails. Was working the day before my move 12 hour shift, in which I can not have my phone on me. At no stage was I told I had to confirm again. I had one missed call from an unknown mobile number. With no voice msg left to say who had called. The next… Read more

day on move day the movers never showed up. I never cancelled the job. They said they cancelled it because I did not answer that call! They said they couldn’t do the job, as they had already booked to do other jobs. I had to get my own truck from Thrifty, and do my own move. Was very stressful. I cancelled the cleaning 5 days before it was due. Because of the experience with the move. This was in September. They continue to refuse to refund my $200 deposit. We have called them more than 30 times, plus many emails...and they refuse to give us our deposit back. They hang up on us constantly. Honestly they are not worth the stress they have caused my partner and I at an already stressful time. Our only option now is to go to consumer protection. I even went to their listed business company address and it is a residential house. No trucks there at all and they don’t answer the door. I am actually wondering If this company are a scam.

Extremely bad customer service and don’t care about taking your money for nothing