If there was a no star option I would use it
This may be a .com.au company but is is not Australian...Beware! This is a company from Israel masquerading as and Aussie business. After 2 months nothing arrived and after emailing them they had no tracking, I requested a refund but never seen it.! Finally 3 months after ordering the order arrives......From Hong Kong!
- Verified customer
Big scam, bunch of ignorant thieves!
Ignore my messages heard nothing from this fake company, do not buy from my name necklace. Absolute scam, they told me to contact them on the 7th January if no parcel arrived so I have contacted them every day since the 7th January and no reply.
scammers: They respond quickly with customer service but it is all lies
Ordered November 28
Money taken November 28
No delivery ... quick response from customer care with an offer of discounted reorder
Many many lies from this point onwards. Why have the authorities done nothing?
If I could give it zero stars I would
Warning stay clear of this rubbish lying company. Promised item would arrive before christmas and after disappointing 3 daughters their mothers necklace is still to arrive. Do not buy from them.
Scammed! No Christmas present for my hubby :(
I ordered an engraved keyring/bottle opener for my husband for Christmas on the 1/12, at that time they were offering “guaranteed delivery by Christmas” on their facebook page and website. Fast forward to Christmas Eve and it had not arrived. Checked the tracking via their website, nothing since the 7/12 and it was still in Tel Aviv! Emailed them Christmas Day, still no reply at this time. I contacted them via their Facebook page as per their request and was told that they wouldn’t refund me because the item was still “en route” - which how cou...ld they possibly know it’s still on its way when the tracking hasn’t been updated in weeks? The customer service person I spoke to then tried to shut down the conversation as soon as they had said they wouldn’t be refunding me. After doing some research it’s clear I’m not the only one who has been scammed by these jerks. I’ve filed a claim with PayPal for a refund and I suggest that others do the same! Thanks for stuffing up my Christmas.
False promises money paid no delivery
Ordered 3rd December, “Guaranteed Christmas delivery” Item tracking through Aust post does not move, offered a discount on next purchase or % off or %10 refund of price....
At least I have paid via paypal so hoping to get my money back, Merry xmas to my niece NOT
“Guaranteed Christmas delivery”. Rubbish!
Ordered 5 weeks ago from what I thought was an Australian company. First red flag was order coming from Tel Aviv.
Still waiting... $200 gone.
Numerous companies offering the same/similar product and I have to pick the dodgy one!
How can they still be operating?
Has anyone actually received their goods? Is anyone actually happy?
I’ve seen a couple of favourable reviews but I’m sceptical they are real people.
Customer satisfaction guaranteed- I think not!!
When I ordered something that said it was GUARANTEED to arrive before Christmas, I was extremely disappointed when it didn’t. I contacted them about the matter and they pretty much shrugged it off.
It was false advertising. Poor customer service and I will never buy from My Name Necklace again!!
Order didn’t arrive
So disappointed, I thought it was an Australian company as per the website. I didn’t realize the goods had to come from Tel Aviv.
They guaranteed pre Christmas delivery and I placed my order in the 4th of December.
Good’s never arrived, 3 disappointed children on Christmas Day.
Not sure if I will receive my order or not but based on other reviews probably not.
- Verified customer
Buyer beware - dodgy liars - didnt receive the necklace _ ruined my 11-year-old xmas
failed to deliver my 11 yo xmas present to me in Australia ordered now 8 weeks ago. You assured me it would arrive and now is it xmas eve. #deceitful #liar #shonkybusiness #christmasgifts ruined
Its a real shame you cannot deliver my necklace IN time for Christmas
My 11 year old son ordered this beginning of November and carefully selected it just for me
It is now Xmas eve and NOTHING what am I supposed to tell my son?
You have emailed me to assure me theee times it would arrive
The due delivery date is 17 December
It is now xmas eve...
DO NOT BUY FROM THIS COMPANY
Do not buy from this company, I ordered and paid for my item well over a month ago and havent received it. After numerous emails and private messages asking where it is and being told to just wait and then that someone else must have received the delivery so I need to go and find it myself (the tracking is still showing its being shipped) I requested a full refund only to be told I can have a 20% refund and can reorder their item for free which is absolutely ridiculous.
Dont waste your time or money with this company.
Goods never received!! I was offered a discount for delivery delay but after several emails and still no help locating my parcel I demanded a full refund......still have not received this either. Do not shop with this company.....they simple don't give you what you pay for.
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Questions & Answers
My wife got scammed by My Name Necklace, has anyone lodged a complaint with the ACCC?
Does anyone have advice on where to complain or obtain a refund? Like most of you here, I made a purchase at the beginning of December, it does not look like it will be shipped at all.
Did you receive a tracking or confirmation email? I’m finding it so odd, I recieved my order late but only by 2 days.. and I recieved a confirmation email, tracking link, an email stating it till be delayed and then I recieved my order.. I was also monitoring the tracking and where it was coming from and it was accurate until I recieved my order.
Maybe check your junk emails also?
How do I go about getting a refund if I paid through mastercard? I ordered with express shipping and never received a confirmation email (which i got in contact with them about and they told me i would receive one within a few hours- never did). After the estimated date my package was supposed to arrive passed, I contacted them about locating it and also that I never received a confirmation email. They responded back with "due to unexpected problems, we will not be able to deliver it within the stated deadline" an apology and an offer for some compensation (which i ignored). I contacted them today to get an update on when my package would arrive, sent the email, and then decided to search the company and found this website. I immediately sent them an email demanding a refund and assured them that I was not afraid to take it further. Do I wait to hear back from them about getting a refund or should i contact my bank straight away?
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