Don't waste your time.
MyRepublic will promise you high speeds just to get your money. They will get you the modem fast and connect you quickly but thats where it ends. Do not waste your time or money with this rubbish mob.
You won't even be able to watch Netflix if 1 other person is using the net.
I have fibre to the node nbn and was put on the nbn100 plan. MyRepublic delivered me an average speed of 34 over 1 month.
I was originally with dodo, they were ok but had a lot of dropouts but still got an average of 42 but everyone could use the net and watch Netflix.
I am now with TPG and very happy. Speeds are averaging around 48.
MyRepublic customer support is the worst. Don't hold your breath waiting for a call back or a reply via email. I am still waiting for a reply 1 week later to confirm cancellation.
Excellent outcome on chnaged plan
Moved from 100 to 50 plan and working well thus far. Any issue has been quickly solved. I have been with them for at least 2 years and only minor issues arise which are solved that day. The speed that technical problems are only in response to calls, on chat, is very quick.
Awesome service. Swapped over from Belong that was crap!
Never had a dropout or issue in over 6 months of joining. My Republic is great. Customer service is awesome with fast response to questions or paying a bill. Recommend the gamer pro
Purely based on customer service
Slow customer service, waiting time is minimum 30 mins every time when we call. Staff are not confident on what they are doing and unreasonable explanation. No follow ups and response on the matter we raised in past. Not impressed as a new client.
Slow internet speeds, non-responsive to requests for assistance. Basically unusable. Continuously drops out. I would stick with the bigger providers. Supposed to get 100mbps instead am getting 1-3mbps. This is even in the middle of the day when everyone in the neighbourhood is at work.
Reliable internet with great support
Connection reliable and close to advertised speeds but we’re FTTH so not hard. Their support was surprisingly amazing when we rang with a wifi issue that I didn’t think would be solvable. Took ages to get through though.
No lock in contract which is handy in case we need to skip the country to start a new life in Mexico.
I had one issue at the beginning on connection but it was sorted quickly once i got into contact with customer service.
I also have not experience any drop outs so far.
Don't sign up with this company
Slow download speed single figures at weekend and evening, several calls to "customer service" on helpline stock answer reset your modem, stop/start TV dropouts and cannot login, Don't sign up with company.
Quick reliable easy
My republic has so far been 100% reliable
Pleased I switched and wish I’d switched earlier, it was hassle free, technician here on time and i am
Saving money too!
Continuous dropouts. Internet unavailable for days. It takes up to an hour waiting in queues to talk to support who follow the same script every time, wasting even more of my time before finally checking their records.
this is a joke of a network
using a 3rd party router that ive used for many other companies and now being told i cant use it because its a 3rd party router what is a stupid thing too say as ive been with this company for a few months and this is the first time there has been dropouts slow speeds and being blamed on the 3rd party router what is a joke thats a false thing too say and being on hold for 30+ minutes my opinion dont bother with this company
Much better than my previous nbn provider.
My connection is reliable and I’ve had no dropouts.
There have been no issues!
My download speeds have been excellent and I’d recommend MyRepublic to anyone looking for good, speedy internet.
Absolutely awesome! Really fast speeds! Had it all up running within 6 days of order very happy!
The connection is really reliable! We have had no dropouts and always have a really high speed even during peak hours i can't imagine how fast the premium 100 plan would be!
Good network but very bad customer service very hard to speak to someone from customer service and drop offs
It was very hard to get connected to one the customers care service officials we should have a day off to deal with that sort of issues we got to wait for hours to chat connected and many more hours to phone conversation
Good speed but zero customer service
I recently switched to NBN from my old ADSL but when I checked, they are double charging me as they left my old connection active. Contacted them via live chat as no one ever answered the phone. They just said that they forgot to deactivate the old account which is totally irresponsible. No apologies or whatsoever. They just opened a ticket for the issue.
Two weeks have passed, my ticket is still open and my billing keeps on running on two accounts!
Contacted them 5 times now and haven't received any acknowledgement at all on any of those reports.
Quick and smooth transition
My experience has been quick, efficient and I must confess impressive. The process of communication through email and text has been prompt and informative.
Speed is very good. No issues.
Good overall but...
Connection is reliable and speed is sometime on par since they've split the plans but not the cheapest. I agree with the another reviewer they could offer discount or faster speed to existing customer to keep them from switching over to another service provider for better deals.
Very Disappointing - Very poor customer service
- Every time i called them for technical support there is a 50-80 minutes call wait.
- They have a brilliant chat system- which is a joke in my case As i start to go to work at 7am and come home 8pm ... My republic chat hours are between 8am to 7.30pm
- Now come to the problem, they claim their internet is for Gamers which is false advertising they should advertise by saying "PC gamers" for console gamers there is no such thing as that
- I have attached the following speed tests on my 100/40mbps plan.. as you can clearly see they only boost the sydney traffic. everything else is a joke.
- I live in melbourne and i paid for 100/40.. sadly for melbourne traffic i am only getting 50mbps
Good Stable ADSL
Pretty good Stable ADSL, Customer service on the online portal was very fast and effective. Had an issue after they installed, and they sent the technician pretty quick, think it was a couple of days. And issue was fixed. Haven't had a problem since then.
Terrible service better switch to Telstra
I have been with my republic for just over year now. My last direct debit wasn’t successful and my service got disconnected
When I call customer care they said they can’t over ride the system I’m sure there is a way. Come on
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