MyRepublic

No human customer service – No customer can talk through phone, no one working on Sunday, my internet disconnected on Sunday for no reason, and I can't find anyone for help, never use this ISP again, really bad services. Show details

It would be good but price does not match speed – The service he provided was great, I expect that from Filipinos in a call centre. It's just a shame the product wasn't as good in comparison. It is a shame, a real shame and if I can get better I am jumping ship. Show details

Nothing but trouble for the last 3 months and help fixing it was nearly non existent – Over 200 drop outs in 1 month and constant slow speeds even getting as low as 6mbps down and 12 up, no help till i threatened to change carriers  Show details

Great value for early adopters – I joined MyRepublic when they launched with only one tier... Fast! They only offered an NBN 100/50 plan for the price others were charging for half that speed. Naturally I paid extra for the "Gamer" upgrade, which includes a Fixed IP that was handy for work purposes. Over time their plans became on par with everyone else, but with solid connection and service there was no need to change.... Until they decided to exit the Australian marker. Show details

Ludicrous speeds – I’m getting ridiculous speeds of 250 MBPS Wi-Fi speed 20 m from my router and constantly over 900 Mbps connected via ethernet. Excellent product and quality service from start to finish by the staff. Show details ·  1

Ok for the price but service is terrible – Network service is Generally ok but if you have a problem there complaints centre is only online which can be very frustrating and aggravating when all you want to do is talk the problem thru. Show details ·  1

Poor Customer support to tell the least – Customer support via a sloppy chat service.. agent is chatting with dozen other customer at the same time and after spending hours explaining the issue the chat got disconnected.. can't believe they got away with this can still operating in Australia Show details

WORST Service Provider for Internet – I was with myRepublic for a 6 month stretch. A special deal ended and they had zero interest to retain my asa customer, so I switched. I was on a direct debit arrangement (meaning all bills, including final should've been taken from my account). The final bill amount was never taken from my account and due to "internal changes" they never made an… Read more

attempt to take the money owed for my last month of service.

- I was never contacted about the overdue amount (calls or emails) - The debt was from YEARS ago, but they 'sold' my account to a debt collector - I have a black mark on my credit file that MyRepublic do NOT care about

Once the issued was investigated, the debt was immediately paid, so I instigation action to have MyRepublic credit team take action to reverse any negative changes to my credit file, given the fault was on THEIR end for NOT taking money out. They refused to help, AT ALL, and kept referring me to a collections agency, (whom I paid) who have NOTHING to do the initial error that led me to owing a different company a very small amount of money (<$100). The absolute worst customer service I have ever experienced from an ISP. It's the 2nd time since their inception and I can comfortable say, NEVER...EVER again!

Terrible customer service and dodgey – The internet service was fine. Standard nbn. Nothing particularly special about the service provider (Myrepublic). Here is where the drama starts. Was a customer back in 2016. Moved house. Called to relocate service. Waited for over 2 hrs. Gave up. Found out nbn was not available at the new area. Cancelled online. Explained that the service… Read more

could not be relocated. Moved on with life.

Fast forward to January 2023. Get an email from ARMA about an unpaid fee.

Dreadful connection – I contacted this company on numerous occasions over a period of 4 years complaining about the throughput of my NBN connection. The speed tests showed nearly 50Mbps (although never consistent) BUT when I tried to view a 1080p video it kept buffering. I got nowhere with them. I eventually escalated the problem to TIO but they were useless. I have… Read more

just been forced over to SuperLoop as My Republic have gone bust. Now my connection is a constant 51Mbps AND I can get unbuffered 8K video! I was basically deceived by MyRepublic and NEVER received the connection that I was paying for. I'm glad they've disappeared from the Internet scene.

Absolutely terrible – Consistently cut out, support staff were ineffective. Speeds were fast, but that is the only thing stopping this review from falling to 1/5. Experienced many issues. Difficult to cancel subscription. Show details

Finally My Republic Leaves Australia – My Republic have burnt so many clients, their reputation so bad that they have sold off their client base to Superloop & by the end of February 2023 will be no longer in Australia. My Republic could give a master class in how to destroy your public image and have to close down! Show details

WOULD NOT RECOMMEND TO MY WORST ENEMY – have been charged a bill after I cancelled. when i went to a new provider find out my property could never receive the proper speeds of 100/40 only ever capable of 95/25 there excuse is its 75% of the service so its fine. i did pay extra for 75% of the service. they are a rip off and a scam Show details

Great speeds, but be careful with customer service – I was a customer with MyRepublic 5 years ago and had a great experience in terms of speed and modem delivery. My account was on direct debit from my credit card and the payments successfully came out each month as expected. When I canceled my service it all seemed great and I got an email saying there was no outstanding balance. 5 years later I… Read more

get contacted by a debt collection agency asking for the sum of a monthly bill. Turns out my last bill never successfully paid using direct debit. MyRepublic NEVER contacted me with late payment or reminder. They simply sold the debt. What a great customer experience ….

Do not recommend at all would give 0 stars if possible – This has been the worst experience I ever had. We waited almist 2 weeks for our modem to come only to still have no internet connection, had a nbn technician come in to install the nbn box only to, again, still not have internet. When trying to call customer service you get told to go through the live chat to get your issue resolved. When using… Read more

live chat, besides waiting at least 30 mins everytime, I always got kicked out of the chat and hat to wait in the queue again. When I finially got someone at the other end and voiced my issue, nothing was resolved so we decided to cancel it and cannot even get a refund even though we had not a single day with internet connection.

Avoid avoid avoid avoid – Poor customer service, terrible repeat outages, zero support bar a crap chat service that consistently kicks you out. Connection unreliable. One star because I had to put a star in to get this visible. Show details

Never ever choose them over any other internet providers. Nastiest customer service – They all live in a far away land where noone has heard of customer service and on top of that they have no phone number to contact them. Everything is on chat and for every issue their dear chat representatives have one answer “ your issue has been escalated to our support team”. I bet the support team will contact you before the next ice age. Show details

Garbage – Been with them a bit over a month, already had more downtime than I had with Aussie Broadband in a year. Highly variable download speed and mediocre ping. Customer service is a fallacy, no phone support, difficult to cancel. Show details

Shop around for other providers – Had gone with Myrepublic for NBN and discovered that it is actually impossible to speak to anyone or get any assistance after hours especially if there is a network outage. Have had a few instances of needing network but had outages so could not use it. So luckily my neighbour shared his network with me. Finally found the time to compare prices… Read more

and decided to switch over to another provider, taking for granted a pro-rata bill with a refund. This is where they get you- you pay for the entire month regardless the unused billing period.

Customer support option for MyRepublic is poor - there is a phone number for Sales but nothing for any further support. The only option is either to fill in a form to be contacted or a live chat but if you don't have network, how do you contact them on live chat?

Do Not Waste Your Time and Money – Do not believe them if they say that they will cover certain charges. You will get a charge for it. They will lock you in contracts after they lure you in with fake advertisements of no lock in contracts on their website. They won't allow your written conversations to be accessed and will try to make everything on the phone so there is no record.… Read more

Record all interactions because they will lie and deceive to get as much money from you as they can get. I didn't get a month cooling off period after they lied to me about a $300 fee they will cover if I go with the 24 month plan. Now they are trying to charge me $174 every month because I terminated my $79 a month plan with them when they took the $300 out of my account. I wasn't even given a full months access to the internet that I had paid for. It isn't fair and it is dishonest. Don't waste your time and money.

Always drops out - Annoying – To start with they were good but now our connection drops out especially on the weekends. I called and they said to put in another connection cable from modem to nbn box which I did and no difference. They are always doing maintenance in the area..... I am going to change very very frustrating to pay for a service I'm just not getting. Show details

INTERNET THROTTLING! – Disrespectful customer service. They constantly blame the customer's devices. They're throttling on the internet. It is difficult for the customer to prove this. TIO supports Myrepublic to the fullest, not customers. Show details

Horrible company and service – Was out of internet for weeks, offered no compensation and was charged full price. Couldn't feed the kids, family in disarray, thanks, .

Shocking Admin Service – Broadband is great but their admin is hopeless I cannot open my account as they say my email address is incorrect and yet they send me emails I owe money but am unable to pay as I can’t access my account Have tried the ‘chat’ but it is absolutely useless they just say go to your account Helen H