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MyRepublic
2.9 from 3,696 reviews

Reviews

2.9

3,696 reviews
5
(1,266)
4
(460)
3
(223)
2
(235)
1
(1,512)
  • Value for Money
    3.3 (1,226)
  • Transparency
    3.2 (928)
  • Customer Service
    3.2 (1,249)
  • Adequate Speeds Yes (60%) · No (40%)
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Great service and speed.

published

Been a MyRepublic customer for about 3-4 years. Excellent service and speed, only had approximately 3 short outages in that time. Always consistent with no dropouts.
Have just processed a ‘home move’ that was connected within on the first business day. Regularly get speeds close to the listed 50mbps.

Transparency
Customer Service
Value for Money
Connection TypeFTTN (Fibre to the Node)
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type12-month contract
Data TypeUnlimited Data
See all answers
1 comment
MyRepublic
MyRepublic A.MyRepublic
Brad C

Brad CSouth East Queensland, QLD

  • 2 reviews

Good reliable and fast NBN50, given the FTTN connection

published
Transparency
Customer Service
Value for Money
Connection TypeFTTN (Fibre to the Node)
Start DateJune 2017
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type12-month contract
Data TypeUnlimited Data
See all answers
1 comment
MyRepublic
MyRepublic A.MyRepublic
Darwin

DarwinSouth East Queensland, QLD

Good Fast Unlimited NBN50

published

No dropouts, I get a constant 48Mbps connection on FTTN (It was a Constant 98Mbps connection when I was on the 100Mbps Plan for the First year) Only issue was when a power surge near the Node Box/Pillar knocked out my line and they had to get NBN to provision another line. Could not ask for better, Brilliant service which I would highly recommend to anyone.

Transparency
Customer Service
Value for Money
Connection TypeFTTN (Fibre to the Node)
Start DateMay 2017
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
MyRepublic
MyRepublic A.MyRepublic
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nehalshelat

nehalshelatSydney, NSW

  • 2 reviews

WORST CUSTOMER SERVICE

published

long delay , No phone call customer service & only chat. even in chat- such a long delay.............
its not worth it............ better to pay $10 or $20 extra to other carrier who have phone customer service.......

Transparency
Customer Service
Value for Money
Connection TypeFTTN (Fibre to the Node)
Start DateMay 2020
Adequate Speeds Yes
Standalone or BundledBundled
Contract Type12-month contract
Data TypeUnlimited Data
See all answers
1 comment
MyRepublic
MyRepublic A.MyRepublic

The reviewer stated that an incentive was offered for this review

Their speeds and Discord Support is A+, everything else is left to be desired

published
Transparency
Customer Service
Value for Money
Connection TypeFTTP (Fibre to the Premises)
Start DateJanuary 2020
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type12-month contract
Data TypeUnlimited Data
See all answers
1 comment
MyRepublic
MyRepublic A.MyRepublic
Nirmal V.

Nirmal V.Sydney, NSW

Worst service as a consumer

published
Transparency
Customer Service
Value for Money
Connection TypeI don't know
Start DateJune 2020
Adequate Speeds No
Standalone or BundledStandalone
Contract Type12-month contract
Data TypeUnlimited Data
See all answers
1 comment
MyRepublic
MyRepublic A.MyRepublic
Diana Kavanagh

Diana KavanaghCentral Queensland, QLD

It's very good, the connection doesn't drop off our computer at all, not like some.

published

No we haven't had any dropouts, and we haven't had any issues with the service.
I have had a couple of questions in the early days, cannot remember what they were now, but I rang My Republic, and the agent answered my question/query immediately and all was good then.
The agents I have spoken to have always been very helpful and polite.
I am very happy with My Republic!
Thank you.
Diana Kavanagh. (C.Qld.)

Connection TypeI don't know
Adequate Speeds Yes
1 comment
MyRepublic
MyRepublic A.MyRepublic
Theodorah T.

Theodorah T.Perth, WA

Amida was very helpful, patient and understanding. Thank you!

published

Just want to appreciate the lady I spoke to today. Thank you Amida for not giving up on me despite calling several times beforehand. Then taking your time to explain everything and go through it all.

Transparency
Customer Service
Value for Money
Connection TypeFTTP (Fibre to the Premises)
Start DateOctober 2018
Standalone or BundledStandalone
Contract Type24-month contract
Data TypeUnlimited Data
See all answers
1 comment
MyRepublic
MyRepublic A.MyRepublic
Denny

DennyPerth, WA

  • 2 reviews

worst service ever at highest cost ever

published

paying for a 90mbps connection with static IP the lot (their highest package available at my premises). I barely reach 10mbps let alone 90. On peak / off peak it does not matter the download speed is constantly under 10mbps and the ping fly's up and down uncontrollably. My Ping will be 60m/s one second and 300m/s the next, it is out of control and they fail to recognise or fix any faults.

Transparency
Customer Service
Value for Money
Connection TypeFTTP (Fibre to the Premises)
Start DateOctober 2019
Adequate Speeds No
Standalone or BundledBundled
Contract Type24-month contract
Data TypeUnlimited Data
See all answers
7 comments
MyRepublic
MyRepublic A.MyRepublic
Denny
Denny

your not going to fix it, i have reported faults over 100 times and you keep telling me the same old nonsense off a script. nothing has been done to fix the connection to date, your not going to fix it now. next comes the outage story that is a lie.

Denny
Denny
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Good service overall

published

I have not experienced drop outs except just one time in one year i think.
Speed gets slower sometimes in peak hours which is sometimes annoying but I think this is normal.

Connection TypeFTTC (Fibre to the Curb)
1 comment
MyRepublic
MyRepublic A.MyRepublic
Geoff S.

Geoff S.The Mallee, VIC

  • 2 reviews

Internet. No dramas!

published

Reliable internet service, with few drop outs.
Great Australian based customer service.
The only times I’ve needed to contact MyRepublic, was to change payment details.
Pay. Use. Enjoy.
The way it should be done.

Transparency
Customer Service
Value for Money
Connection TypeFTTN (Fibre to the Node)
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
MyRepublic
MyRepublic A.MyRepublic
R.S.L

R.S.LVictoria

Excellent continued service

published

Excellent broadband connection. Fixed any issues quickly. Best bandwidth using zoom iCloud meetings. Great helpful and friendly service especially in the times we are living in it’s a relief and refreshing.

Transparency
Customer Service
Value for Money
Start DateJanuary 2017
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type12-month contract
Data TypeUnlimited Data
See all answers
1 comment
MyRepublic
MyRepublic A.MyRepublic
kcatabran

kcatabranMetropolitan Adelaide, SA

Customer Service First Impression

published

My first call with them sounds promising. They called a few hours later than the expected time but it went very well. Im happy with the customer service so far. I am yet to experience the connection they provide.

Transparency
Customer Service
Value for Money
Connection TypeHFC (Cable)
Start DateJuly 2020
Standalone or BundledBundled
Contract Type12-month contract
Data TypeUnlimited Data
See all answers
1 comment
MyRepublic
MyRepublic A.MyRepublic
Matt P.

Matt P.Far North Queensland, QLD

Does what it says it would

published

You get what you pay for.. more than happy with it.. from time to time it may drop out, but it’s minimal.. if I thought it was annoying I’d go to the next plan

Transparency
Customer Service
Value for Money
Connection TypeWireless
Start DateApril 2017
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
MyRepublic
MyRepublic A.MyRepublic
Glen

GlenCentral West, NSW

Really good

published

The area I'm in is a little prone to minor short term outages when it rains, however that's not on MyRepublic's end, that's the infrastructure here in the bottom of the valley.

The internet is fast and unlimited. I can stream shows on multiple devices and play games at the same time.

Recommended.

Transparency
Customer Service
Value for Money
Connection TypeFTTN (Fibre to the Node)
Start DateJune 2018
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
MyRepublic
MyRepublic A.MyRepublic
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Slow or no internet access with no help from customer service.

published

Internet has been slow to the point it won't load the Google page on any device. Customer service from live chat have not helped and all ask the exact same questions with no results or issues solved. Modem has been replaced and nothing has changed. This company is abosultley useless and no help. Do not recommend and will be switching providers which is sad since I have been with them for over three years.

Transparency
Customer Service
Value for Money
Connection TypeI don't know
Adequate Speeds No
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
MyRepublic
MyRepublic A.MyRepublic
He Y.

He Y.Greater Melbourne (Outer), VIC

  • 5 reviews

Speed Throttled

published

I have FTTP fiber connection but I was never able to watch youtube 4k on 100 plan for the entire last year, the best youtube video i could watch was 1080p, despite using any speed testing software would show me the test speed was around 90mb. I then used a vpn service to encrypt my traffic to test youtube 4k again, it worked. I was able to watch youtube 4k after encrypting my traffic. This means my traffic was throttled! I am no longer using them anymore because I paid for a service that I could not get!

Transparency
Customer Service
Value for Money
Connection TypeFTTP (Fibre to the Premises)
Start DateJune 2019
Adequate Speeds No
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
MyRepublic
MyRepublic A.MyRepublic
Donald

DonaldSouth-Eastern Region, NSW

  • 2 reviews

OK until you need support

published

The NBN service was good at first, then when more people in the neighbourhood joined, it slowed down (which apparently is their business model). However, the big problem is when you need support. They don't have a telephone number, only a "chat line". It should be called a "wait in silence line", as the response is abysmal. And when the person at the other end clicks onto your chat, they fail to read anything that tou have written. I'm leaving!

Transparency
Customer Service
Value for Money
Connection TypeFTTP (Fibre to the Premises)
Start DateFebruary 2018
Adequate Speeds No
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
MyRepublic
MyRepublic A.MyRepublic

Great so far

published

No real issue, connection is fine. 3 people using it. Tend to always be pretty fast. So far so good. So yeah. For the republic. Thank you for your review

Transparency
Customer Service
Value for Money
Connection TypeHFC (Cable)
Start DateJanuary 2019
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type12-month contract
Data TypeUnlimited Data
See all answers
1 comment
MyRepublic
MyRepublic A.MyRepublic

The reviewer stated that an incentive was offered for this review

Emily

Emily

  • 2 reviews

Terrible They block your number as soon as you sign up so you can only go on chat which then leads to to incompetent sta

published

Horrible. Poor service
10/10 do NOT recommend them.
They block your number once you join so you can only go on a chat with people who ignore you and disconnect chats. Our billing cycle changes every month:

Transparency
Customer Service
Value for Money
Connection TypeI don't know
Start DateMay 2020
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
MyRepublic
MyRepublic A.MyRepublic
Page 1 of 185

Questions & Answers

EMG

EMGasked

MyRepublic

MyRepublic says you must call to cancel your contract but they do not provide a number that’s connected.
Their Chat says they do not have the number - which I do not believe. They then provide you a link simply stated to contact the same Chat and which also doesn’t list the number. A perfect circular reference to nowhere.
When you trawl their website for a phone number, it’s obscured by formatting errors. Peering through the text it appears to be - 1300 282 600 - however, upon dialling, it rings twice and then automatically terminates.
Please advise how I terminate?
I DID NOT sign up for life!!

1 answer
EMG
EMG

Why are MyRepublic answering other’s later questions and not this one requesting the correct phone number to cancel an account????

Mick M.

Mick M.asked

MyRepublic

is my republic an australian company? whic country is the call centre for customers in australia?

2 answers
Wayne
Wayne

I think they are from Singapore. I used the online chat support to great effect. I think I did talk to someone from it Melbourne also. There support processes worked very well for what turned out to be a complicated connection. NBN had to lay new wires into the house.

EMG
EMG

Singapore is correct

Shan

Shanasked

MyRepublic

Is there reviews for Lismore heights

No answers

Get an answer from our members and MyRepublic representatives

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