??!
1 photo
MyRepublic
2.9 from 3,728 reviews

Reviews

2.9

3,728 reviews
5
(1,278)
4
(461)
3
(223)
2
(237)
1
(1,529)
  • Value for Money
    3.3 (1,254)
  • Transparency
    3.2 (957)
  • Customer Service
    3.1 (1,280)
  • Adequate Speeds Yes (60%) · No (40%)
Previous
Next

Reviewer Photos & Videos

  • More
Jakkie E.

Jakkie E.Sydney, NSW

Would not recommend!

published

So much complications and little and rude support from the online support chat. From the moment I switched it has been a struggle to get everything up and working and the support people are so rude.

Customer Service
Value for Money
Connection TypeWireless
Start DateMay 2020
Contract Type12-month contract
Data TypeUnlimited Data
See all answers
1 comment
MyRepublic
MyRepublic A.MyRepublic
Nicholas B

Nicholas BGreater Melbourne (Outer), VIC

Been running at 95 mps stable for over a year

published

Been running at 90-95 mps stable for over a year.
Its only dropped properly twice since ive signed on.
one time my dog ate through the connection to the house and they fixed it without fee and within 3 days
5/5

Transparency
Customer Service
Value for Money
Connection TypeFTTN (Fibre to the Node)
Start DateJune 2019
Adequate Speeds Yes
Standalone or BundledBundled
Contract Type12-month contract
Data TypeUnlimited Data
See all answers
1 comment
MyRepublic
MyRepublic A.MyRepublic
Stevie J

Stevie JSouth East Queensland, QLD

  • 3 reviews
  • 7 likes

Do not engage this company, please

published

Unable to cancel a service we had for 3 years. This company made it impossible. No Customer Service by phone, defaulted to a useless chat bot. Unable to change details or payment method online. Locked out. Their responses were empty, generic emails. Please avoid
Disgraceful service.

Transparency
Customer Service
Value for Money
Start DateJanuary 2016
Adequate Speeds No
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
MyRepublic
MyRepublic A.MyRepublic
Internet Service Providers

Find out how MyRepublic compares to other Internet Service Providers

Know better, choose better.

Compare all

Great service.

published

Great service in assisting my issue with a WiFi device connection. I had mistakenly blocked a WiFi device and couldn't see how to unblock. My Republic assistance was excellent. Thanks.

Transparency
Customer Service
Value for Money
Connection TypeFTTN (Fibre to the Node)
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
MyRepublic
MyRepublic A.MyRepublic

Crap service

published

There's no NBN box in my property, so this company chose a time for its own convenience, which doesn't work for me.

Then it changed the date to 14/08. For its own convenience, of course.

And there is completely no customer service at all. The only possible way to approach myrepublic is to use there "live chat" which appears to be absolutely dead. But no one will reply you anyway. They just keep you waiting.

Please see the attached picture. I started waiting way before 7:40. At 7:40 I decided to post this comment so I recorded the time.

Transparency
Customer Service
Value for Money
Connection TypeI don't know
Start DateJuly 2020
See all answers
1 comment
MyRepublic
MyRepublic A.MyRepublic
Amber H.

Amber H.Sydney, NSW

Poor connection, awful customer service!!

published

Have been with MyRepublic for about 7 months, not great speed. But last 2 weeks really slow, have replaced router. Try to contact customer service through the chat...wait ages, no reply!! Do not use them, I want to leave

Transparency
Customer Service
Value for Money
Connection TypeI don't know
Start DateNovember 2019
Standalone or BundledStandalone
Contract Type12-month contract
Data TypeUnlimited Data
See all answers
1 comment
MyRepublic
MyRepublic A.MyRepublic
Erica

EricaSydney Surrounds, NSW

  • 2 reviews

Great Service

published

My home telephone line stopped working on a Friday. The Chat technician reset the home phone connection during quick chat session when I contacted them Monday. All fixed.
Only hassle was, they don't work weekends so had no phone over the weekend, and where we live there is no mobile reception in our house, so no phone at all all w/end. Only a small issue.

Transparency
Customer Service
Value for Money
Connection TypeFTTP (Fibre to the Premises)
Start DateMay 2016
Adequate Speeds Yes
Standalone or BundledBundled
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
MyRepublic
MyRepublic A.MyRepublic

Started Good and then got terrible

published
Transparency
Customer Service
Value for Money
Connection TypeFTTP (Fibre to the Premises)
Adequate Speeds No
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
3 comments
MyRepublic
MyRepublic A.MyRepublic
DSD
DSD

Jan, go and help the existing customers who are complaining daily. As I said, I have moved on to another provider and I am very happy there.

Cheers!

MyRepublic
MyRepublic A.MyRepublic

Thank you for posting a review, DSD. We will use the feedback to make us better. Take care, Jan - Socials Team Leader

Goldy

GoldySydney, NSW

Good Service

published

Really happy with their service and chat reps are always helpful. Never had a major issues but when I had an outage recently they notified me via sms. Good service.

Connection TypeFTTP (Fibre to the Premises)
Standalone or BundledBundled
Data TypeUnlimited Data
1 comment
MyRepublic
MyRepublic A.MyRepublic
Internet Service Providers

Find out how MyRepublic compares to other Internet Service Providers

Know better, choose better.

Compare all
ogre

ogrePeel, WA

Has been very reliable and speed at night has made for trouble free TV

published

Good speeds and helpful service, prices better than most. Operating in outer Perth western Australia.
Have no issues with watching either Stan or Netflix, youtube on TV, google and other search engines fast.

Transparency
Customer Service
Value for Money
Start DateJuly 2017
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type12-month contract
Data TypeUnlimited Data
See all answers
1 comment
MyRepublic
MyRepublic A.MyRepublic
Tungane Marsters

Tungane MarstersSydney, NSW

  • 3 reviews

NBN on a new property

published

Spoke to Jerome this morning very helpful clear with the information even though l didn't have a clue a first-timer with NBN in a new property very happy customer TY!!!!!

Adequate Speeds No
Contract TypeMonth-to-month
Data TypeUnlimited Data
1 comment
MyRepublic
MyRepublic A.MyRepublic
Rose H.

Rose H.Sydney Surrounds, NSW

No customer service

published

Over the course of three years the service devolved from a new & reasonably priced provider with fair customer service to an unreliable service that constantly drops out & with no customer service at all. Lodged a complaint with TIO & switched to Aussie BB (100% Australian owned & operated)

Transparency
Customer Service
Value for Money
Adequate Speeds No
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
MyRepublic
MyRepublic A.MyRepublic
Rickstarr

RickstarrMetropolitan Adelaide, SA

  • 2 reviews

slow internet streaming keeps buffering Grrr

published
Transparency
Customer Service
Value for Money
Start DateMay 2017
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
MyRepublic
MyRepublic A.MyRepublic
Richard

RichardSydney, NSW

Gamers be Aware!

published
Transparency
Customer Service
Value for Money
Connection TypeFTTP (Fibre to the Premises)
Start DateJune 2020
Adequate Speeds No
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
MyRepublic
MyRepublic A.MyRepublic
Martin

MartinSouth East Queensland, QLD

3rd party Internet Router lost connection.

published

Quickly resolved 3rd party TP-Link Internet Router NBN connection configuration. This was greatly appreciated considering how busy the queue/waiting time. These low-end 3rd party internet routers can be very tricky to setup.

Transparency
Customer Service
Contract Type12-month contract
Data TypeUnlimited Data
See all answers
1 comment
MyRepublic
MyRepublic A.MyRepublic
Internet Service Providers

Find out how MyRepublic compares to other Internet Service Providers

Know better, choose better.

Compare all

Left the service!

published

The internet could not support a laptop running and an xbox S, running ,Enough said Then they wanted me to do loops to leave. Ombudsmen threatened and I could leave.

Transparency
Customer Service
Value for Money
Connection TypeFTTP (Fibre to the Premises)
Start DateJanuary 2018
Adequate Speeds No
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
MyRepublic
MyRepublic A.MyRepublic

No customer service

published

After reading your generic ‘concerned’ txts to other customers unhappy with your response to outages I feel it’s finally time to get out. I’ve been with you since your service started in Melbourne and your uncaring attitude really sucks.

Transparency
Customer Service
Value for Money
Connection TypeFTTP (Fibre to the Premises)
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
MyRepublic
MyRepublic A.MyRepublic
Ashley H.

Ashley H.Greater Melbourne (Outer), VIC

New customer but a happy customer!

published

Although service isn't active yet Iam very impressed with the understanding by myrepublic staff of my needs and the excellent happy in metting those needs they have so far provided

Transparency
Customer Service
Value for Money
Connection TypeI don't know
Start DateJuly 2020
Adequate Speeds Yes
Standalone or BundledBundled
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
MyRepublic
MyRepublic A.MyRepublic
Ando

AndoSydney, NSW

Terrible customer service!

published

Experienced regular drop outs. No phone number to call for assistance. Online chat technicians frequently close your chats before issues are resolved. After a week of not having my service issues addressed I cancelled my service. I was left feeling unimportant and not valued as a customer.

Transparency
Customer Service
Value for Money
Connection TypeFTTP (Fibre to the Premises)
Start DateAugust 2018
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
MyRepublic
MyRepublic A.MyRepublic
Scott

ScottBrisbane City

  • 2 reviews

Cancelled install due to 300 charge...billed it 5months later

published

Applied for a new connection in August. After a couple of weeks was advised there'd be a 300 NBN new development charge as was a new unit.
Given option to cancel install, which i did.
Two days later got an sms to say account was now active.
As i had requested a cancellation, and the 300 charge kept using the account.
Five months later get an invoice for the New Development charge.
10 days and four emails to their "Billing" and "Cust Service" depts, and not so much as an acknowledgement.
Connection constantly drops out, varies between painfully slow to decent on the 100Mbps plan

Connection TypeNBN FTTP (Fibre to the Premises)
1 comment
MyRepublic
MyRepublic A.MyRepublic
Page 1 of 187

Questions & Answers

Shane M.

Shane M.asked

MyRepublic

just sign up ,all the connections is correct but still have no internet,tried to make contact ,all i get is online chat.i would rather have phone contact with a person

1 answer
MyRepublic
MyRepublic A.MyRepublic

Hi Shane,

Your feedback is important in helping us create a better experience. We aim to make the activation process as quick and pain-free as possible - so we're sorry to hear you're having a rough time getting connected. We would like to take this as an opportunity to investigate and resolve this matter as soon as possible. We have sent you a private message, kindly check your inbox.

Regards,
John

EMG

EMGasked

MyRepublic

MyRepublic says you must call to cancel your contract but they do not provide a number that’s connected.
Their Chat says they do not have the number - which I do not believe. They then provide you a link simply stated to contact the same Chat and which also doesn’t list the number. A perfect circular reference to nowhere.
When you trawl their website for a phone number, it’s obscured by formatting errors. Peering through the text it appears to be - 1300 282 600 - however, upon dialling, it rings twice and then automatically terminates.
Please advise how I terminate?
I DID NOT sign up for life!!

2 answers
EMG
EMG

Why are MyRepublic answering other’s later questions and not this one requesting the correct phone number to cancel an account????

MyRepublic
MyRepublic A.MyRepublic

We always aim to deliver a great experience. We are gutted when we miss the mark! Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. As we continue to evolve and adapt to more efficient customer service, we have transitioned to Live Chat, EMG.

Mick M.

Mick M.asked

MyRepublic

is my republic an australian company? whic country is the call centre for customers in australia?

3 answers
Wayne
Wayne

I think they are from Singapore. I used the online chat support to great effect. I think I did talk to someone from it Melbourne also. There support processes worked very well for what turned out to be a complicated connection. NBN had to lay new wires into the house.

EMG
EMG

Singapore is correct

MyRepublic
MyRepublic A.MyRepublic

MyRepublic is a Singapore based company providing services to customers across Asia Pacific region (Australia, New Zealand and Singapore ). We deploy our Customer Support across the region. Cheers, Jan - Socials Team Leader

Get an answer from our members and MyRepublic representatives

Other Internet Service Providers

Previous
Mint Telecom

Mint Telecom

4.9
(401)
Launtel

Launtel

4.9
(370)
MATE

MATE

4.4
(2,236)
Harbour ISP

Harbour ISP

4.2
(1,062)
Bordernet

Bordernet

4.7
(65)
OntheNet

OntheNet

4.7
(58)
OptiComm

OptiComm

4.1
(379)
Lizzy

Lizzy

4.5
(56)
Next

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.