My Sensory Space

BUYER BE WARE I purchased four aeroplane launchers and planes and got ripped off for $129 they were cheap Chinese toys worth about $10 each, these people are rip off merchants. Beware of them. Noel

I purchased two My Sensory Space Advent Calendars for my children in Oct 2025 - they were advertised on the website as My Sensory Space Advent Calendar - "Early Bird Offer". As such, I received a 5% discount. The calendars were delivered and laid flat in my cupboard until the 1st of December. However, when my children opened door number 1 it was… Read more

empty inside. All the items have moved out of their spots. On day 2, there were two items behind the door and so forth. The cardboard doors are all opening and some of them have popped right off! We have tried to very delicately poke them into place, so as not to spoil the surprise for the children (which is the whole point of an advent calendar).

I've emailed the company on three occasions and was told that "as mentioned in the product description, the calendars you ordered are factory seconds". AT NO TIME ON THEIR WEBSITE OR VIA THEIR INSTAGRAM PAGE DID THEY ADVERTISE THESE CALENDARS AS "FACTORY SECONDS". I purchased them on the provision that they were brand new and that the advent calendar would be functional - especially as we paid $180.98! Certainly not cheap advent calendars!

I don't believe I have received WHAT WAS ADVERTISED - the issues with the product mean that it is, in effect, NOT AN ADVENT CALENDAR and just a big storage box for fidgets!

I have asked the company for a partial refund but am yet to hear back. I have advised the company that these calendars are not what I ordered and that they have caused distress to my child with ADHD/ASD. It has turned what was meant to be a fun experience into a stressful morning activity.

I like to support Australian companies, but this has been really disappointing. I feel like I have been scammed. Buyer beware!

Highly Recommend – I purchased the Daisy Spinner Fidget ring. I have a chronic lung condition that frequently causes significant and distressing exacerbations. Within days of having the ring I realised that I had already developed a subconscious habit of using the ring during exacerbations and it was providing a distraction, an alternate focus for my distress and a… Read more ·  1

sense of comfort. Unfortunately a fault within the ring caused a part of it to break off. I contacted My Sensory Space not knowing what response I would get but I could not have asked for a better response or more caring customer service. Throughout the process I dealt with a sweet lady by the name of Georgia. Not only did it make the customer service experience so much smoother dealing with the one person but from the outset Georgia’s sole priority was to make sure I got an outcome I was happy with. She immediately offered me the option of a refund or a replacement product. Knowing how much benefit I had gained from the ring in such a short space of time and given that aside from the fault the overall quality of the ring matched up to the product photos I didn’t hesitate to opt for the replacement ring. True to her word Georgia prioritised sending me a replacement. Throughout the process Georgia kept me informed and was always quick to reply to my emails. Despite only having the initial ring for a short period of time I still missed it but it wasn’t until I received my replacement and immediately put it on that I realised I had both missed it and had become more reliant on it than I even realised. Within 15 minutes of putting on my replacement ring an unexpected exacerbation hit and I noticed that I already slipped straight back into the habit of subconsciously reaching for the ring. Not only do I highly recommend the ring but I also cannot speak highly enough of My Sensory Space and of Georgia. I won’t hesitate to be a return customer because not only am I happy with the product and its quality but I know that if I was to have an issue of any kind I would receive the highest of customer care and a willingness on the part of My Sensory Space to make things right via the option of my choice.

sensory toothbrush a miracle for adults with autism too! – I’m a 35 year old adult with autism and sensory issues and the rainbow design child/adult silicone toothbrush has been a game changer for me. I’m already missing teeth because i wasn’t able to use a regular toothbrush since my childhood but the silicone toothbrush from my sensory space has been a game changer for me and I’m now able to brush my… Read more ·  1

teeth. I begged my dentist a few months ago to remove my remaining teeth because that’s less stressful for me than having to brush them with a normal toothbrush for the rest of my life (I don’t enjoy getting teeth removed either but it’s less traumatic for me than brushing with a regular toothbrush). Luckily the dentist refused and I still have my teeth because I didn’t think there was any other solution than getting my remaining teeth removed UNTIL I came across the toothbrush and company on Facebook and decided that I had nothing to lose by trying it and it worked! I couldn’t be happier with the product and also the customer service from my sensory space. If you or someone you love struggles like me please give it a go, It’s been so worth it to me and I’d be so happy if this review helps someone else that’s struggling with a similar problem. I also purchased the sensory drip timer and that’s good for timing and calming purposes while brushing my teeth too. Thank you to my sensory space for selling such amazing products that actually have the ability to change lives for the better and also for their kind compassionate customer service. From fast shipping to fixing a small problem I had with the timer leaking, customer service was incredibly fast to reply and fix things and with such kindness and no stress or hassle. This company is amazing and I’ll now be a loyal customer for life. My sensory space not only has amazing products for everyone with sensory issues in a one stop shop but they’re really efficient and trustworthy and they genuinely care. I can’t recommend them highly enough!

I ordered 2 squishy Easter fidgets for my kids on the 4th of April, I was advised they were being shipped by Aramex - which immediately put me on high alert. By the 15th of April my package hadn’t moved and I didn’t have an eta from Aramex so I contacted My Sensory Space, just to give feedback on their use of Aramex. Their customer service was… Read more

amazing and they resent a new package via Aus post express. I received my package today, the 16th of April and it’s exactly as described. My kids will be very happy on Easter! Thank you!

Excellent customer service – Had a problem with a product and contacted My Sensory..... they couldn't help me quick enough.... excellent customer service and communication.... highly recommended

Overall great repeat experience and excellent customer service – I wanted to say a huge thank you for your very speedy response and refund. One of the products we ordered broke easily and within the first few hours of use. After sending photos and an explanation, My Sensory Space refunded the item and sent an apology. Luckily, there were other items I purchased that have made up for the ones that didn't work. I… Read more ·  1

will continue to shop with you when we're ready to add further tools to the kits around our house. Your customer service has been excellent, shipping is always fast, and the selection you offer is wonderful and varied

I placed an order in early September and spent over $600. After a month of silence, I had to reach out to ask where my items were. Only then was I told that one product hadn’t arrived yet and was given the option to either wait a couple of weeks or have the rest shipped without it. I chose to wait. Two weeks passed—still no package. I emailed… Read more

again, asking them to refund the missing item and send the rest. I also expressed my frustration with their poor customer service. They hadn’t contacted me once; I had to chase them every step of the way. Eventually, the package arrived—eight weeks after I placed the order. To top it off, my daughter tried to play with the stretchy balloon dog and it snapped instantly. Avoid this store. If they had communicated proactively and shown even basic customer care, I might’ve been more understanding. But the lack of service and the broken product were the final straw. Also I have not received my refund yet

These guys sell things for 3 times more than they cost. I have bought the exact same items from ebay 75% cheaper. Absolutely pathetic how they rip off Aussies. Should be avoided at all cost.

Spent 500 to get some things and they stated over 100 gets free shipping they gave me 3 options one being 200$ for shipping the other 100and something and the other 80 dollars not impressed

Please people, stay away from this company! Absolutely rubbish! we ordered a Starry Galaxy Touch Moon Lamp and it was damaged, plus after one use even the little switch button just disappeared inside the lamp! The Oodie absolutely shocking! Cheap dirt quality and made for a giant! The price is of course higher than otherwise in the shops! Just… Read more

because it's NDIS registered company, My Sensory Space just another absolute price gouging company! Takes advantage of people with disabilities and selling cheap cheap goods! Emailed them on the same day, when the parcel arrived, and told them the lamp has some damage, but no one even was bothered getting back!

Most items are actually from temu or similar and they charge double the price feels like exploitation of vulnerable parents trying to fund resources for the higher needs children

Sensory Jelly Chemical Cubes – Sensory jelly cubes have a strong chemical odor. Non toxic? Find that hard to believe. Returned for a refund. Would not recommend.

Not happy – I have bought a few items and I am so disappointed...everything is so small as if you tricked me or pulled a joke! This shop should definitely not be advertised as a sensory shop for children with disabilities! As children with disabilities cannot play with or use such small useless things at such a high price too.

Crack goes the wobble board – Got the 20kg wobble board for our son, he is around 15kg, when he got on board first time it made sharp 'crack' sound, seems to be structurely fine on the outside but he hasn't got back on it since, let them know about it but not too interested in our concerns.

misleading – Didn't get what I ordered - misleading advertising. I thought I ordered the needoh jelly cube what they sent me what Bensons icy squeeze (the description didn't match what I was sent- item was smaller and not as good quality). Won't order for them again

Cheap and Nasty – I got my first order from this company using NDIS plan managed funds. They are literally just selling cheap and nasty stuff from Temu. My newtons cradle arrived broken as I had no issue with them resending after I took a picture however they are charging a fortune for stuff that is 1/8 of the price. I won’t be buying again.

Dragon lamp – I purchased a beautiful dragon egg lamp for my child, however the switch broke shortly after we bought it. Upon emailing Sensory Space to advise them they not ONLY refunded our money but to our surprise my child was delighted when we received another even more beautiful dragon lamp of greater value in the mail later on. Thank you Sensory Space. Show 2 replies

Unprofessional. Constant Spam – This is the most unprofessional business I have come across. I continually get text messages from them, sometimes multiple times a day. After selecting the option to STOP receiving texts, I get more texts. This has been going on for almost six months now AFTER I specifically chose NOT TO have my phone number used for any marketing. As for the products, they're poor quality and don't last more than a month.