My Tuxedo

I sent an email with a comprehensive list of sizes for a suit, shirt, waistcoat, tie, shoes and gloves. The reply from Australia said to "look on the internet" WOW I never thought of that. Your loss of over a $1000 of purchases you couldn't be stuffed to sort out for me.

Did not receive refund after returning items – I purchased 2 items totalling $110 on 24th November 2022, and returned them within the 28 day requirement in as-new, unworn condition. My AusPost tracking number noted the items were successfully returned on 14th December 2022. After not receiving any indication my refund was being processed a week later, I reached out to the email provided to me… Read more

via Contact Us on the mytuxedo.com.au website (info@mytuxedo.com.au) asking for an update. I have now sent 3 emails over the past 2 months, and am receiving no response from MyTuxedo. There is no number I can call, so at this point I am feeling like they have stole my money and do not plan on giving it back. Do not buy from this company.

Amazing, the suit I ordered arrived within 10 days standard shipping to QLD exactly as described highly recommend – Very satisfied with the quality and colour of the suit. The ordered arrived fast and delivery straight to my door.  Show details

Really happy (and surprised) – After reading all the horrid reviews, I was really happy to see my jacket arrive (in Adelaide, Australia) after only two weeks (and with all the covid-19 issues!). Great quality, looks just like the picture and very warm. Show details

Lovely jacket, beware of sizing – We ordered a velvet jacket for my sons yr 10 formal. It is beautifully made and looks great but the sizing is very small. His chest measurement is 32 inches so we bought a 34. Did not do up. Returned it and bought a 38. It only just fits. Comfortable but no room to spare. He will look spectacular at his formal. Order received in good time. Show details

Wouldn't even rate it – WORST COMPANY EVER DO NOT BUY Scam They are poor quality and won't refund. Have opened a dispute with PayPal because they have our money and the vests we returned and still haven't given our money back. Show details

Don't order shoes if unsure about style or size – Product is reasonably priced for the quality. A poor experience with return - they advertise hassle-free returns and encourage ordering different options for trying on. However, returns are at the expense of the buyer, which (in a shoe) is almost half the value of the cost of the shoe. Show details

Wrong size vest with suit – Ordered and received 3 piece suit in good delivery time, but the vest is the wrong size relative to the jacket. I have sent 3 emails now, and can't get a reply. My event is coming up next month, so I'm trying to get a response to get this sorted out in time...BUT getting frustrated with lack of response... Not great communication! UPDATE -- I have now sent FIVE emails and still no response. Show details

worst overseas company ever – ordered some items from this company and more than expected 20 days and still not received item. hopeless. never buying from them again. price seemed reasonably cheap. cant vouch for item as i have not received them.

Poor service and communication – Ordered some trousers for our business, after the checkout we were never given confirmation of the order. Email sent and they said they couldn't find the order even though our card was charged, said they would refund. A few days later they emailed to say they found the order and order on its way. I asked for a copy of the invoice and any tracking… Read more

details, I have asked for his three times now and no response. Poor service, just hope the order actually turns up.

Nothing yet – I ordered my vest On 28th may Still nothing received, very unhappy with this poor non Received service. Would not recommend to anyone wanting to use this business. Told them I needed it for an occasion. But still nothing arrived and No explanation. Show details

Ordered trousers, three weeks later still no order – Ordered tux trousers for a ball, three weeks later still no order arrived. Very bad. Had to wear old tux trousers to ball, wasted money as event had gone!!!!! Never order from this company. Show details

2 Orders placed - One came- the other didnt. 50% strike rate. Refund processed at least – 2 Orders placed - One came- the other didnt. 50% strike rate. Refund processed at least within a week. It seems that they properly didnt have stock and had not updated their website

Great price and good quality! Express shipping option a must for peace of mind – Ordered from Melbourne Australia Initially ordered two vests from this website on 6 Aug 2019. I also had to order five tuxedos for my groomsmen but before ordering, I decided to check the online reviews. To my surprise, I came across several negative reviews and was very hesitant to make the purchase. I decided to voice my concerns to… Read more

mytuxedo and they recommended that i chose the express shipping option as a tracking number would be provided.

For 100$ a suit, I decided to take the risk and made the purchase.

- The item comes from UK - Both orders came within the advertised working days; 2 weeks for normal shipping; a week for express. - mytuxedo were fairly responsive, 48 hour response time - items were true to size, so go into a suit shop and get exact measurements before making the purchase

I had to also return one suit as it was too small and refund was made pretty quickly.

For those not sure about buying from there, I strongly recommend express shipping (25$) and ask that the Tracking No be provided to you once received.

Great price, good quality and good service.

Non Delivery / Poor service orientations – 15JUL19 - I placed order for kids formal clothes for a wedding in five weeks from the order date. 7-10 business days delivery. 02AUG19 - I contacted My Tuxedo via email (their only option for contact) to say the package had not arrived and it was due 29JUL19. 02AUG19 - My Tuxedo request me to confirm mailing address. I did so within 30min of the… Read more

request. I've not heard from them again. 05AUG19 - I asked for an update via email. My Tuxedo advised they have launched an "investigation" and will provide an update in 24-48 hours and adding they would provide a refund or resend the order express post if the order was still missing outside the investigation period. 06AUG19 - I advised My Tuxedo that the local courier driver and Postman both delivering for AUS Post had no knowledge of the missing order. I emailed My Tuxedo to advise I had spoken to AUS Post. 07AUG19 - My Tuxedo email me back to advise they will now close the investigation as they believed the order had been received. 08AUG19 - I emailed My Tuxedo back within four hours of their email to advise that in fact the order had not been received. I have asked for a resend of the order or refund as per their previous emails. No answer from My Tuxedo. Did a little further research to find that My Tuxedo last posted to their F/Book page back in 2013 along with a number of other complaints online. 08AUG19 - I have contacted my Bank to dispute the charge and have them seek the refund from My Tuxedo. My Tuxedo advised by me via email. 08AUG19 - Courier delivers order. I can confirm the order was sent by "RoyalMail" which is the Postal service based in the UK. Fortunately I no longer need to purchase or deal with My Tuxedo. 12AUG19 - After posting a review to Trustpilot (UK Based), I finally have a response from My Tuxedo offering to resend the order and process a refund. As you can understand a four day turn-a-round to an ongoing problem that they are aware of is not acceptable and merely shows poor SLA standards towards a customer. I was also promised in an email the resend would be shipped as "Express Delivery", however I have received an email (same date) to confirm "Standard Delivery" for the resend and a refund would be processed (same date). It is clear that My Tuxedo have some issues internally that affect customer confidence.

The website leads the customer to believe My Tuxedo are local here in Australia, however based on the time frame of emails it is perhaps not and I would support those that have found the company may be based offshore. My Tuxedo confirm in an email they are a UK based business with a "returns" business in AUS.

Would I use them again - not at all. I have advised My Tuxedo in writing of my concerns and that I will dispute the transaction if they can not confirm in writing the express delivery with a tracking number or show a refund has been processed.

Pretends to be Australian Based- long shipping time and often the products are not sent at all – Einstein once stated the definition of insanity is to do the same thing over and over and expect different results. On that basis, this is my fourth ( and absolutely final) purchase from this company and once again, goods have not arrived in stated time frame (or not at all on two other occasions). Yes, the clothes are cheap..but so are their… Read more

logistics apparently as you CANNOT count on your orders arriving OR getting prompt follow up. NOT WORTH IT- BUY ELSEWHERE.

Hard to review what you haven’t received – Ordered a vest for a wedding on 12th Jan. Your terms indicated 7-10 working days which allowed enough time. To date, I have still not received. Tried to reach you via the link provided on your website & it keeps coming up with the message ‘Unable to submit your request, please try again later. Very Disappointed.

Value for money – I am very satisfied with suits which I purchased with My Tuxedo. These guys are definitely from England, but I have receive my suits in seven days.

If only you could ship products you 'Sell"' – I ordered a Paisley Jacket (yeah ok), but unfortunately my experience exactly mirrored other customers. I know now we don't get tracking, standard emails coming back saying we're sorry, whats your details again, let us check, the courier is checking it out. In the end, there's no tracking, it doesn't get sent, and you then have to try to get a… Read more

refund. If your product's are so good and value for money as some claim, why not just get your shipping sorted out? You might then have happy customers and a profitable business model. I'm waiting for a refund, lets see if that happens.

So if you are considering making a purchase, try the Salvo's or an Op shop of your choice instead, at least you'll end up have something to wear and you'll be helping someone out. Merry Christmas MT!

Dont waste your time or money – Contrary to the impression that this operation is in South Australia...these guys are not in Australia. So I put out my feelers to get a sense of their operation with a fairly specific enquiry of what I needed, the sizes and the timeline involved.... Still waiting. I gave them a chance despite the majority of negative reviews... and based on that they lost a sizeable contract.

Long delivery time, great product – Ordered was dispatched on the 14 Nov, did not arrive until the 12th Dec. The order looks to have been sent via normal post. Arrived only just in time, much long than the expected 10 days. They also did offer a refund but am happy that I have received the order. If you do order allow 4 to 6 weeks for delivery, it also looks like they have now… Read more

updated their website saying designed in London with express shipping to Aus.

The waistcoat and cravat are great, I have been unable to find anything like this locally.

Never received my $180 suit - no tracking - no phone number to call – Do not order - You won't receive your order and they won't do anything about it. No tracking, no phone to call, no updates on my order!

Bunch of con artist – whatever you do don't i repeat don't order from this uk based company. ordered 3 weeks ago paid $67 for a vest still hasn't arrived don't expect it ever will, they do answer emails but with a standard reply, can you confirm address will follow up with courier, its all a con

Product never arrived – I bought a suite from My Tuxedo. It supposed to arrive in 10 business days but it didn't. They said the shipping company cannot find my order and they refunded my money.

Still Waiting and Waiting and Waiting – I placed an order with My Tuxedo for a Christmas Suit. Once I placed my order very efficient in the response that they have received my order, and just as quick in saying that the order has been dispatched. Well guess what 6 weeks later still nothing. Have emailed the company as you have no number to ring, please confirm your address to make… Read more

sure we have the correct address on their files. Emailed info and get a reply from a [email removed], saying that they don't know what has happened to my order, even after emailing back the order form that they sent me.

After several more emails that I have sent the My Tuxedo, with no response, finally I do get a reply, and [email removed] says that I mentioned this in the last email ( they must be stored in the clouds with all the other emails ).

[email removed] latest offer is to pay for the dearer postage and I will receive my goods, all of a sudden they must have my order. Once again I mention this and no response.

The other problem is my wife mentioned this to a friend of ours and they are going through exactly the same, and the emails are the same word for word.

So now we have handed it over to the legal authorities and they are pursuing the matter on our behalf, and investigating the company.

A SIMPLE WORD OF ADVICE,

DO NOT ORDER FROM THIS COMPANY !!!!!!!!!!!!

A Great Relief – I recently didn't follow my own advice and check reviews before ordering a product on-line. I ordered a Dinner Suit from My Tuxedo.com.au and then read the reviews. The site itself is very professional and helpful, when I placed the order, information such as order confirmation and shipping information was not immediately emailed back. I… Read more

started to worry and emailed them, response was reasonably quick and they attempted to be helpful. I think the back-end of there process is just not quite sorted yet. I had paid for express order with a delivery of 4 days, I then found out that the company is based in the UK!

Well Guess what? The suit arrived on time and is an excellent garment. I have no complaints and would recommend them. However, when you order, make sure you contact them and ask for the shipping number and the courier service as it is not automatically provided.

Product never arrived!!!! – I bought shoes for one of my groomsmen! Size 14 and patent leather which u can imagine is very hard to find! They were sent apparently on the 2nd of November! I’m getting married in 4 days and they still haven’t arrived!!!! It’s been way over the 10 working days! Would not recommend this site! I’m now asking for a refund and need to find shoes elsewhere!

Should have come here first! – Order placed on 6 October 2018 and they promised free delivery within 7-10 days. Up to now (6th November) they have not delivered the items. When chased, their Customer 'Service' team simply obfuscate and claim 'item with courier' . . . yet they do not know where it is, or when it 'may' be delivered. Interesting to see if they manage to process… Read more

the promised refund but, in the meantime, thanks for ruining the event it was needed for.

PS - Interesting to note that the non-delivered items are now 'Out of Stock' . . . makes you wonder if they were ever there in the first place.

horrible store and do not deliver as promised – Order placed on 7 October 2018 and they promised free delivery within 7-10 days. Up to now 31 October they have not delivered the items. They make it the purchaser's responsibility to sort out where the items are and what happened to the order. I should have read the negative reviews here before purchasing anything from these thieves.

1 week – Bought a suit and received it one week after the order. Read all the negative reviews after the purchase and started to stress but sure enough it showed up packed well, nothing to complain about.

Great experience! – Echoing Will's review on Sep 11, 2018. Placed order for a tuxedo on 20.9.18. Then checked for reviews and found a number of negative ones where people did not get their order in time for the event. Emailed and got an immediate response. Apparently the previous courier not satisfactory, and this has been rectified. I received my order on 25.9.19 - 5 days later! Very happy with service and will order from then again if need be.

Don't bother - they're not even based in Australia – Don't be fooled. These guys are based in Europe, not Australia. My item still hasnt arrived after paying extra for express service. I have requested a refund as the item wont arrive in time for my event.

Great service and product – I ordered a tweed jacket which they had on sale for a very reasonable price. I live in Perth and it arrived within 7 days.