myCaseCovers

The shipment was lost by Aus Post, but their support team member was quick to respond and kept me updated daily throughout the searching process and offered and organised another one to be sent to me. Such excellent customer service and made me feel like I am a valuable customer. A big shout out to their amazing support team member Joanne! The case cover is also of good quality and value for money. Show reply

I sent an email to myCaseCovers when I didn't receive my products in the time frame expected. Joanne answered by emails and was absolutely lovely. She was very helpful and nothing was too much trouble. I ended up receiving the product the same day she answered my enquiry and she said if there was anything else she could do not to hesitate to… Read more ·  1

contact her. That type of customer service is so rare these days. Her employer is very lucky to have her and I'm sure she will be a real asset to their business.

I ordered a new phone cover ages ago. Loved the colour and the quality. After a couple of years I decided to replace it and went back to the same company because everything had gone so well the first time. This time I left off a 'Plus' from my final order. The cases that arrived did not fit. When I emailed to ask about replacement Joanne responded… Read more ·  1

and could not have been more kind and helpful. I now have my new phone cases and am a very happy customer!

Service was excellent. I had a problem with one of the cases as I ordered the incorrect case. I contacted myCaseCovers and it wasn't a drama. Joanne was so helpful. I returned the cover and I was sent the correct item. The service was outstanding and professional. I would recommend myCasaCovers to anyone who requires a phone case. Show details

I purchased a cover for my Nokia phone and was very impressed with the outstanding service, prompt free delivery and quality product which was as described. I was so impressed I purchased a second one as a back up in a different colour. I highly recommend this seller it was a pleasure to deal with my case covers Show details ·  1

Website and shipping was great, ordered a folio leather case for my s24 ultra, but unfortunately with 5 cards it doesn't stay closed with the magnet. Either the magnet not strong enough or the flap that holds it closed isn't long enough. I loved the colour though. Show details ·  1

Ordered a S21 case. Order came promptly however the case makes the phone annoying to use. I could not push the buttons properly with the case on. Also could not charge the phone with just any usbc cable because the hole in the case is not large enough (had to remove the case to charge the phone). Ended up buying a completely different one. Show details

I mistakenly ordered the incorrect cover for a child's iPad. I contacted myCaseCovers by email, fortunately Joanne responded and guided me through the process of correctly identifying the model number. I returned the original item and a suitable replacement was promptly forwarded. I would highly recommend myCaseCovers as a reputable and trustworthy business. Show details ·  1

I have had the best experience with myCaseCovers. They have gained a loyal customer for life. Joanne and I went on quite the journey together, lol. First, I ordered the wrong case, because I ordered the case before the phone, which then wasn’t the colour I expected. Joanne was very understanding. Just send it back. So I did. But, I accidentally… Read more ·  1

also sent back the screen protector, that I did want. I also forgot to put the order number anywhere on the package. So, I sent off another email to Joanne, that included the tracking number for the return package, along with my sincere apologies for my absentmindedness. She had to get the people in returns to find my package and retrieve the screen protector to send back to me. Next up, we discussed other case options. It took me days to settle on one. When I did make a choice, it was out of stock. Given it’s a brand new iPhone, I’m not surprised. Joanne checked upcoming stock for me and gave me my options: here’s what’s available now and here is approximately how long xyz will take to come in. After about a week, my choice of case came in. Next up, I started worrying if the case I wanted would be compatible with my new magnetic charger stand. I’m not a natural with technology, lol. So, I took photos of the box it came in and sent them to Joanne. She genuinely wanted to help me any way she could. She presented me with all of my options and I was able to get my first choice as it seemed to be compatible. I just had to settle on a colour. But, they were all so pretty. I’ve decided after everything we both went through, when the red is back in stock, I’m going to get it too! The case fits my phone like a glove and went on so easily. It is exactly the colour as advertised. And it works perfectly with my magnetic charger stand. I love it! I’m impressed with its sturdiness as well. It just *feels* good in your hand. The whole experience was a bit stressful, as *I* was such trouble, lol. But, the best part was the interactions I ended up having with Joanne. She just helped me in every way she could, every step of the way and answered all of my questions. Because of her, I will only get my phone cases from myCaseCovers from now on. And after handling me, Joanne deserves a raise and/ or promotion!

Great company, customer support was excellent in re-sending a product that came broken in the mail, very quick service and fast delivery, high quality products, cannot fault them at all, such a great Aussie company! Show details ·  1

I was so appreciative of the fantastic service I received, especially when what it was my fault I received the wrong items. Joanne stepped me through the process of returning my items and then a couple of days later I received the correct items! Excelent service from start to finish! Thank you SO much. I would not hesitate to recommend myCaseCover to anyone. By the way, this is a genuine review as I loathe false testimonials. Show details ·  1

Recently purchased 2 x IPad cases and upon receiving them they were the incorrect size. I then emailed the company and they were wonderful, they exchanged my cases without hesitation. I would recommend this company to my family and friends Show details ·  1

There was confusion about the exact model of my Samsung phone. As a result I received a case that didn't fit. The ensuing return process was efficient and without any problems at all. I received the correct case cover only a couple of weeks later. The quality of the case is very good. Show details ·  1

I accidentally ordered the wrong size case for my new phone.. I emailed the company and Joanne assisted me through the process of returning it so they could send the correct size.. wonderful customer service and my beautiful new case arrived quickly .. beautiful product .. thank you Show details ·  1

It’s rare when the customer makes an obvious mistake, which I did, to not be penalised. Not only did Case Covers help me rectify the problem, but they also didn't charge me extra - many thanks to you Show details ·  1

I purchased an older model ipad cover online. I received my order and am very happy with it. It is as promoted online, great price and a sturdy cover. I wasn't aware that I wouldn't receive tracking details as I nominated free shipping. I was concerned about not receiving any communication but staff have since explained their processes to me in a clear concise manner. Would recommend this company. Barbara Smith Show details ·  1

I have found myCaseCovers to be an excellent company to deal with. I had a problem with a glass protector for a Samsung tablet that was broken when unpacked. After advising the company of the problem I received prompt, helpful, friendly and hassle free support and within a few days received a replacement protector. I felt the company did… Read more ·  1

everything possible to make my purchase a happy and worthwhile experience. The glass protector and tablet case I also purchased are first rate

My initial case didn't arrive and although it was not the sellers responsibility after it left their premises, they honoured my purchase and sent out another one which I have now received. A huge thank you to Joanne who followed this through for me and kept me informed of the progress all the way through. I can't fault the service and the product was great quality too. I can't recommend highly enough, excellence all round! Show details ·  1

Can't thank casecovers enough for their prompt help in replacing a phone cover i ordered that was the wrong size. They are very helpful in making sure you get the product you want. Quality of phone case was great and the same as the ones you would pay twice the price for at most shopping centres. Would highly recommend casecovers to anyone. Janette R Show details ·  1

iPad case arrived safely and quickly, sadly not as I ordered but my emailed request was promptly acknowledged and a replacement was quickly supplied. Great after-sales service! Show reply

First class serviceiservicei – A glitch in the order, but they fixed the problem promptly and successfully. And without any fuss, lengthy phone calls etc. So, very happy with the service. And the phone cover. Show reply

Confusing information – I wasn’t satisfied with the product. The site stated that the case was suitable for the Apple Watch Series 9, but when I received it, it didn’t fit. The information provided is misleading and confusing for customers.

Very friendly and helpful service – Full marks to Joanne and customer service team for such helpful, fast and friendly service. I was sent the incorrect phone case so I returned it and Joanne went out of her way to make sure the correct one was sent to me in very fast time. Nothing was too much trouble and the friendliness was something you don't get much of from businesses these days. Highly recommended. Thank you, thank you, thank you. David Show reply

Samsung S24 phone case – I am so very happy with communication I had with Joanne regarding my phone case cover. After originally ordering the incorrect case, then contacting myCaseCovers, the issue was rectified so easily. I realised it was my error, Joanne could not have been more helpful. A very satisfied customer. Show details

Great Customer Experience – Today I received my order for an iPad cover and my Samsung phone cover. The items were packed really well and the delivery took only 1 week from the order date. Ordering was made easy with a very good website to enable me to get the right size covers. I recommend this company to anyone requiring to order any of their first class products and will definitely order from them again when I need anything, Thank you, Brian Show reply

Excellent customer service, excellent product – Their customer service team (Joanne) went above and beyond to help me get the product that I ordered. Really great cases. I would buy from them every time. Show reply