Mycino Espresso
39 reviews
- Daily
- ·
- Several times a week
Broken and refuse to ring me back – The coffee machine broke under warranty at the start of the covid epidemic and I rang and spoke to a operator and she took my name and number and was told that someone will call me back when back at work I'm still waiting or are they useless and can't be bothered to ring back Show details
Broke the 3rd coffee – Worked the first 2 times, very very loudly i might add. 3rd time a loud bang while it was heating up, smoke poured out the top and it doesn't work. Brought a years supply of pods for a blown up machine. Do NOT buy! Show details
Very disappointing , the managers attitude to helping me , appalling – My machine hasn't worked from day one . Was told it has to work . So still had to buy coffee but never had one yet !!!
Positive reviews
Just perfect – This is just perfect in every way, its nice an the different flavours you can get are just spectacular, an nice an easy an quick to make, well done mycino, I have just finished my fortnightly payments easily with no hassles, I will be placing another order for capsules in the near future, thank you mycino Show details
Makes my morning – Just love the coffee machine best thing since sliced bread looks great on kitchen bench real classy looking the coffee pods are good lots of differ flavours to choose from my friends just call over just to have a coffee as they also love the different varieties .I would honstley recommend if you love coffee and different taste off coffees do yourself a favour and treat yourself buy a mycino coffee machine you won't regret it Show details
Great addition to my new kitchen – I am very happy with this machine and have received positive reviews from guests in my home too. I have occasionally been told it makes too much froth but as this is my favourite part I view that as a positive! My son loves the hot chocolate or even just a baby cino. The temperature is consistently good and coffee enjoyable. I would recommend to others. Show details
Negative reviews
it's ok – while the coffee is nice, I got sent flavoured coffee when I didn't order it. No one wanted to help rectify the situation. Can get same quality coffee pods for a lot cheaper. The frother is subpar and stopped working not long after, again no one wanted to know about it. Show details
Robbed – I have had 3 coffee machines that had life time warranty and each time i was conned into buying more coffee to get a replacement coffee maker very bad customer services, how can a company operate like that. Don't care. Disgusting. If they treat customers like that don't deal with them. Show details
Half Decent – Everyone keeps banging on about how they're a fraud, scammers ect & do not buy for this reason. That is not true. They were probably just too hard to understand over the phone with poor English for you to understand that the $49 payments are ongoing for 13 fortnights. You pay the $49 for 13 fortnights which covers the cost of the coffee pods which… Read more
works out cheaper than buying the same amount of capsules at Aldi (I did the maths) & in return you get the coffee machine & milk frother free plus free 12 months warranty for the coffee machine & frother. Simple really but they are hard to understand, agreeable. I did sign up over the phone & after reading all of these reviews, I don't think I was "one of the lucky 50 people who've won a free coffee machine".
The taste of the coffee is a 5/10, even the flavoured ones like caramel latte. The hot chocolates are pretty pathetic, even Aldi's hot chocolates taste better. Honestly will not be re-purchasing any coffee. Glad I only have a couple payments left. I'm just going to pretend some of the money I paid went towards the coffee machine & milk frother as the coffee is shithouse.
Customer service I'd rate 8/10, quite good. My milk frother stopped working at the fault of my partner & I received a new one (frother) within about a week, I kept my partner.
All in all, I'd say don't buy. Not because they're frauds, but because the coffee is crap. Hoping I win a $250 holiday reward as they've offered for leaving a review to help make me feel better about sacrificing $49 of my Centrelink money every fortnight for ages. It's an honest review, I should be entitled.
Recent reviews
Easy to use – I love Mycino it is easy to use and the coffee tastes great. My grandson likes the hot chocolate. You know what to expect each time you make a delicious coffee. The quality of the coffee is unmistakable and always at the perfect temperature. The machine is easy to clean. Love it! Show details
Awesome coffee {Cameral Coffee} & the hot chocolate is to die for ! – So easy to use and the milk frother is really easy and the amount of froth is better than the Coffe clubs ! (I was informed bysomeone who drinks coffee there regularly & said that mine was twice as much as there's) Very happy with my machine! And the flavour of the coffee is beautiful ! Show details
Amazing little machine – I am the quality is of the coffee produced by the MyCino Espresso is amazing, beautiful froth from the milk; coffee tastes as if I had a barista make it for me. Always consistent, perfect to drink straight away, the machine itself is light and compact. Love this. Would definitely rate 5 stars. Show details
I Love It Sooooooo Much!!!! – 100% Satisfied with the coffee machine as well as the capsule flavors! Idk what the low star reviews are about but I'm so happy with the quality as well as quantity I've received! I received it a week after ordering it so I was pretty impressed with the delivery timing. 100% Recommend it to all my friends and family it is worth the money, that's for sure! Show details
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Excellent Machine & Coffee – The Mycino coffee machine is a great size, very simple to use, clean & gives you the barista style coffee from home! Overall experience has been amazing & would 100% recommend to everybody! It’s a low cost & wide range of flavours. Customer service has also been amazing & very helpful with all queries I had. Show details
Great coffee – I brought the machine and capsules for my hubby for an early Father’s Day present and he absolutely loves it. The machine is easy to use and I’m not a coffee drinker but use the hot chocolate for myself. Since I did not pay all at once was good on the finances Show details
my fantastic mychino – i love mychino so much i live without it so yum its in my blood i love quality and taste of mychino ive got some of my friends on to mychino to and the coffee is great to unwind after my big days working mycino takes me to a other world Show details
The Office is Happy with the New Machine – This was a replacement for another brand of machine in our office, the team are very happy with the new purchase, specifically for the quality of coffee and range of coffee available. The coffee is consistent and the machine has not missed a beat since day one. Personally I do not use the milk warming facility however some of the team love it! Show details
Pretty good coffee, was nearly turned away by all the negative review, glad I wasn't – I received a call for the Mycino a while back. I thought it was too good to be true so I asked the caller to call me back after I've done my due diligence. The man was very polite and let me go without a fuss. I searched arround and saw very mixed reviews but it was so cheap I had to buy it. I'm glad I did. It works a treat and tastes just as good as barista coffee. I will be recommending Mycino to all my coffee drinker friends! Show details
Great value! – We love it! Easy to use, great coffee and quicker than a cup of tea. My wife likes the variety of flavours and never an issue with ordering. I am even teaching the kids how to use it. Highly recommend and now couldn’t live without it, favourite Christmas gift last year! Show details
Can’t Live without my Cino – This machine is far better then any other machines , The Coffee is beautiful .The machine comes with a frother attached so you don’t have extra expense of buying a seperate one .The Machine is very easy to use . Dosen’t take up a lot of bench space. The best part was you can pay it off. Will definitely be a loyal customer. November 7th 2018… Read more
Update: Have you tasted the new coffee flavours yet.?
Oh my , the new coffee flavours Choccolatte, and Milano are amazing, now you can have your chocolate and coffee together. keep them coming Mycino. 100% Satisfied with the Machine and flavours. I would recommend Mycino to everyone. Great customer service . Your order arrives quick ,setup is simple, you will be relaxing sipping your barista style coffee in no time.
Love mycino – Machine works great coffee tastes beautiful!!!!! I could pay the coffee off as well. I couldn’t work out the frothed at the beginning but made a call and they helped me. I will buy more pods for sure love the intensity and the chocolate hot chocolate. I need coffee every day. Show details
Simple and easy – Nothing beats a good cuppa Joe in the the morning! What I love about MyCino is its simplicity. After programming the machine to my cup size, it’s simply just adding a capsule and pressing a button and sit back and wait. Quite happy with the flavours and the overall quality of the machine Show details
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Simple to Use; Good Coffee; Fills a Coffee Mug - a better update of the EasyCino – I'm not a huge coffee drinker. I have set a limit of a 3 coffees a day, so I didn't want to spend heaps on coffee pods and machine. I tried Aldi's machine a while ago; it wasn't expensive and their pods were about 16c per pod. It was simple to use, yes; the pods were cheap, yes; BUT... I had so much darn trouble with it, it spent more time at… Read more
Aldi than it did at home; the coffee tasted like it was made from grounded bean waste rather than fresh coffee, and was probably only worth the 16c a pod. Not only that, as with 99% of machines on the market, I could only use espresso size cups/mugs: I mean, wanted a decent size mug....
So I hunted for a good machine with good coffee.
I then found the EasyCino espresso machine. I figured a company that only sells espresso coffee and machines must be OK, right! I took advantage of the 13 fortnightly payments to spread the payments out. The coffee was good, almost as good as top brand coffee, and for around 65c a pod, it was certainly far better than Aldi's; but the machine once again, had many problems and after a while it sat in the corner destined for the scrap heap... and I left a review accordingly.
Now the MyCino - a machine that appears to be more reliable than its predecessor (comes with a lifetime warranty) and even fills a larger mug (on Luongo setting)!
I've had this new machine now since Oct 2017 - so far it has hit the mark. Simple to use, fills a decent sized coffee mug, and they have good coffee, and as long as I don't puncture the filter on the pod, the coffee stays fresh, and oh! the coffee pods are made from recyclable, BPA-free plastic. And, just like its predecessor, the coffee is available in different strengths, a caramel flavoured coffee and even a drinking chocolate for those nights when you want a hot drink before retiring to bed. And the coffee taste's like COFFEE! (I have to admit, I haven't used the frother, I am a black coffee drinker.) oh, as long as I keep purchasing their coffee pods, my machine is covered by their lifetime waranty.
So, how does the MyCino finance system work: After your first payment has been cleared, up to two weeks, the machine is sent out by AusPost; the balance is paid over 12 fortnightly payments, which is the cost of 700 coffee pods of your choice.
The MyCino lifetime warranty: I was told, providing I continue to purchase their coffee pods, the machine is under warranty. I have to admit, I have had to send the machine back twice. First time was because a collar that held the pod in place kept falling out, so the pod fell straight through into the catcher; second time, a pod got stuck and refused to budge. Each time, after contacting MyCino, I was given a free, return-address label to be used at AustPost. Approximately three weeks later, (allowing for the fact that I live in SA) I had either the repaired or a brand new unit back home dishing out my morning coffee.
I have just returned from a 4 month driving holiday in far-north Qld, and guess what, I took my MyCino with me, and despite four days on the road, the MyCino never missed a beat. What a joy it was to sit on the side of the road sipping a freshly made espresso - and no, I wasn't in a caravan, or trailer, etc, it was just my wife and I in our little Suzuki !!!
I wholeheartedly recommend MyCIno - I have gone from a 'No, No' to a 'Yo, Yo!'
MyChino – My chino my daily Coffee I like the idea that I can make myself a tasty mocha without any effort the machine is easy to use and maintain, just what I need on my morning start. Definitely a great buy and recommended. A little pricy but I like the benefits of part payments very convenient for me and easy to use. Show details
Loving my morning Latte! – My chino is my morning bestie! Coffee machine is easy to use and maintain, just what I need on early morning start. My cafe latte is always smooth and silky just the way I like it with the perfect coffee strength. Definitely a great buy and recommended. Thumbs up for me! Show details
Don’t do it! – Received a phone call that I had ‘won’ a coffee machine, valued at $299, had to pay for 7 boxes of pods however. Later on in the phone call, they tell me it’s $49 a fortnight for 13 payments. The lady also wouldn’t let up after telling her I was not interested and she kept interrupting me. ‘Scam alert’. Show details
Doesn't work waist of money wouldn't recommend to any body – No to strong and not very tasty would think other products are better the sales team are very pushy and no help when told coffee machine no good please stay away from mycino I'm better of buying a real coffee machine I've waisted a lot of money for nothing and think I'm over chargeed for this machine that does not work Show details
Very happy with the quality of the coffee, my machine works great – I was buying Nespresso capsules and they are not only expensive but they are also aluminium. Which turns out to be not so good. The MyCino range of pods are BPA free plastic so I feel much better when I make my 4 or 5 cups of coffee each day. Not sure why others are complaining about the cost... big savings to be made on both the capsules when… Read more
compared to Nespresso and they give you a free machine worth $299. And might I add, its a very stylish, and sleek machine. I guess you can't please everyone. I actually liked the fact that they split up the payment into fortnightly instalments, so I wasn't having to fork out the cost all at once.
I'm thinking of buying another one for the office.
I give MyCino a big thumbs up, but, not so sure about their customer service as I have not had to deal with them.
My Mum always said if it seems to good to be true !!! – It took a while to come, I don't drink coffee but thought hay for $49 I will give it to a lady I know who cannot afford one, so having given it away, then finding out I had to make payments for months, and thinking I can't ask for it back, I had to carry on paying, then she told me it was leaking water all over the place. So I boxed it up and sent… Read more
it back, in all fairness they sent me another machine which to date is OK. But it has caused me some grief, and they should lay it out cleary, that it is not one payment, as a pensioner it hit me where it hurts, and I am still paying.
Leaks everywhere, poor customer service and slow – I was conned into 'buying' this free machine, It has been returned twice in 6 months for replacement as it didn't work. Third machine still leaks everywhere and is very slow. My credit card was scammed whilst overseas and Mycino payments were delayed and although Mycino had my email address they tried to ring my mobile phone which was out of… Read more
range. Rather than email me with the problem they sent the missed payment directly to a debt collector- appalling customer service and very embarrassing. Do not deal with this company. The coffee might be good but the service and equipment leaves a lot to be desired.
This company are scammers! Stay away from them, and their fake named call center liars!!! – I got a phone call saying I won a $300 machine. I asked what the catch was and the scammer replied "hahaha there is no catch, all you have to do is buy YOUR OWN capsules". So later on in the call, she said "you will be receiving a free machine and 7 boxes of capsules, you will also be receiving 7 packets of complimentary capsules, all for just a… Read more
$49 payment, and if you don't like it, you get a full refund and get to KEEP the machine as it's a free gift from us to you"
Got 7 boxes (700 capsules) delivered, terrible coffee, faulty machine leaking everywhere... so I cancelled.
I emailed the company and got some arrogant guy refusing to believe anything I was saying, telling me I have to pay $700 to get a free machine, that I was not told that the machine was mine to keep, and that I am not entitled to a full refund because I signed up to some crap that I was never told about. He refused to even accept what I was saying that I had been told, and as soon as I asked if their calls are recorded... well that was the last time I ever heard from them.
Mycino - terrible client relations & customer service – I too fell into the "too good to be true" giveaway of a "free" Mycino coffee machine if I paid a fortune for 7 boxes of coffee pods, billed at $49 per month until paid. We have now been billed twice (per fortnight) but no sign of the actual product - either coffee or coffee machine. I sent an email to Mycino yesterday and was told there was a… Read more
delay due to the unexpected demand for product. NOT GOOD ENOUGH!! As I have said to them, if they knew there was a delay then why did they wait until contacted by their customers? I sent an email titled "Have I fallen for a scam?". I am thoroughly disgusted with the lack of customer service and will be cancelling my contact with them.....if they argue the point, next stop is the ACCC!!!
Fraud written all over it – The machine does not work. It is slow and leaks everywhere. Not worth 299 in my opinion. We were told it was free, that we won it. All they were to take was a one off payment of 49 to deliver that along with pods. It has been 6 payments later. We disputed it and threatened to report them, and they took nothing that week. But a fn later they started up again. And emailed us back that we need to send machine back if we want transactions to stop. Show details
Tastes good and i got a free machine – I had to buy 7 boxes of coffee but no other company offers me a free machine. Ive had no issues with the machine and surley they will fix it if i do. Isnt there a 12 month warranty? i need coffee everyday and this helps me with that fix. Show details
paying for goods unrecieved – I wasn't told there were ongoing costs. I was led to believe $49 was a one off payment basically for postage and I was to trial and submit review of product . I've received nothing but have made the payment am I the only person paying for nothing. I would now like to cancel the order I believe they were misleading with prices they plan on billing me nearly $700. I would have never agreed to that and don't wish to pay that money for nothing Show details
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