25,209 reviews
I have been waiting on a refund of $389.00 for a product that was under warranty since November - I have attached an email from Mydeal admitting that I am entitled to the refund, but it has not been processed, and my case has been closed.
I have been trying to resolve a warranty claim through Mydeal for over 6 weeks. Have been referred to deal direct the seller as the platform has closed, the seller has processed on their end but Mydeal has not released the funds. All I get is auto generated emails asking if the issue is resolved. I've responded to each with no assistance! This… Read more
is beyond ridiculous! Have been told to go back to the seller, contact my bank etc and been given the absolute run around.
The seller has processed my refund on Nov 14th to Mydeal for the money to be directed to me but still nothing recieved.
I purchased a Motorola G75 a few months ago from MyDeal that's has since been merged with BigW, part of the Woolworths group. Despite my repeated pleas for a trade-in of the Motorola G75 for a more user friendly phone for reasons explained below in my email to the Customer Service Manager I've never received a plausible answer to my email. "The… Read more
Customer Service Manager MyDeal
Dear Sir/Madam,
I am writing to ask for, if not a full refund, but at the very least consideration of my request to trade in the phone that I purchased for another more user friendly phone, preferably a Samsung.
Being a man in his 80s I am not very technologically competent and, I must admit, have become somewhat set in my ways. As a result, I am struggling to wrap my head around the G75, not to mention the stress that this is causing me.
I am looking forward to a favourable response to my plea.
Yours faithfully
SS"
Subsequently, I addressed an email to the Managing Director of Mobicity and, to my consternation, he failed to even acknowledge receipt of my email.
This review about poor customer service is therefore, not only for MyDeal but also equally for Mobiciti.
Reviews with attachments
Don't buy form F digital – "I had a terrible experience with this seller F digital and my deal. I purchased a smart watch online, and after few months it was faulty with an issue with the screen . I returned it, hoping they would fix or replace it, but they sent it back with the same issue! The after-sales service is awful, and they clearly don’t care about their customers.… Read more
I strongly advise against buying from this website. It’s a complete waste of money and time. Avoid this site at all costs!"
This is my first time buying a republished product and I never want to buy something like this again – There was a problem with the product, so I talked to the seller. But I received reply from the seller." the item wont work correctly if you dont follow the manufactures instructions, the item can be return under change of mind if you wish" Anyway I don't want to stress any more, so I'll refund the money. This is my first time buying a republished product and I never want to buy something like this again.
Hi K Lee, Thank you for taking the time to write… Read more
Highly Recommend – Very happy with the purchase of The Ascot 30” 2000w Primo Insert Fireplace , the fire looks great, exactly as described online, the delivery time was so fast ordered one day received it the next. Highly recommend Show reply
My deal curtains – My curtains are absolutely beautiful love them thank will definitely order again Show reply
This is Perfect in every way! Can’t live without it! A great decor piece – Nice and narrow, simply the best for tight spaces. Stores shoes away; unseen, clean and neat. Quality is good, the cushion seat is not stuck on. I ordered on Friday, received on Monday! Very satisfied. Show reply
- +1
I phone 11 – I ordered a iPhone 11 from my deal in fair condition as they never mentioned it will come with dents and mine were with two dents one close to screen and second close to speakers. Also the battery health is 88% which not good and I will need to change the battery soon but in their website they mentioned it is 65 hr of working . I charged to 100%… Read more
and after 2 hr and half it is 50% .When I contacted their team they reply it is good condition compare what bought . I am not happy with their customers service at all .
My wife ordered the gardeon water solar powered water feature, via Mydeal, it arrived damaged. Submitted the damaged goods report, photos etc. No meaningful response received. Avoid ordering water features through Mydeal/Prime Cart, as it is a fragile item. On checking other reviews, the same damaged issues were reported. On reading the Mydeal/Prime Cart terms and conditions, I doubt if anyone gets a refund. AVOID ORDERING THE WATER FEATURES.
Hello Con, Thank you for taking the time to… Read more (+2 replies)
Latest follow-ups
I've never had an issue with this business except now trying to return a purchase to the company I bought it from. My Deal are all very nice but there's no action! I contacted the seller independently and still repeating my information ad nauseum! … Read more · 1
I have replied to My Deal's information requests about the product. Yes it's not been opened transaction details order number reason for return this has been going on for over a week now! IS THERE HUMAN I CAN SPEAK WITH!!!!! I'm getting quite angry about this.
Follow-up · The seller obviously read my review as there was activity between both businesses about my refund. It took so E time but I finally got there. I realise that the ability to liaise with each other and the buyer was pathetic. It was a stressful time for me but because I used your Product Review service they certainly started some action to refund… Read more
nintendo switch 2 console + mario kart world bundle issue It's very hard to return and contact with them waiting and waiting no respond they don't have phone number only email you can contact I received 30/Jul/25 nintendo switch 2 console + mario… Read more
kart world bundle I have found out the machine is faulty volume is very low even though maximum volume I went to the jb hifi yesterday they diagnosed my machine they said it's faulty they also compared to their machine Mine is very low it sounds like something is block inside low and muffle another issue is joycon zr issue zl button is good but zr button randomly not working until now there is no respond from mydeal JB hifi said who diagnose my nintendo console if you bought nintendo switch 2 at jb hifi, you will get exchange another new right away
Please do not buy expensive product from mydeal.com.au it's very hard to return and contact you use a lot of energy for this
Follow-up · It’s almost 2 months they don’t want to fix the problem
Hello Lee, Thanks for sharing your feedback. We… Read more
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Beware shopping Online. Last week I purchased a pair of Hoka shoes online from MyDeal. It’s Australian, I thought! It’s safe. They are the wrong… Read more
size. The previous pair I purchased from a store were a wide range and while I had the shoe size correct the shoe is too narrow. Today MyDeal tells me No Exchange and No Refund. And soon they will be in Big W! NEVER shopping at MyDeal again. And regardless of the comment added below. This doesn’t have their UTMOST attention and MyDeal have responded saying in some words- tough luck we won’t exchange them or refund your money!
Follow-up · I was aware these shoes were US sizes. But the width was hidden in the finer details. Some, not all companies put the width size next to the shoe size. I was replacing shoes of the same brand and same size. MYDEAL does not exchange or refund for ‘ change of mind’ purchases. In the store shoes are tried on for comfort and fit. I chose MyDeal… Read more
Follow-up · MyDeal has closed the complaint.
Hello Marilyn, Thanks for sharing your feedback. … Read more (+1 reply)
Positive reviews
Ordered a new iPad as a first time user of MyDeal. Price was better than I could find elsewhere so that was a positive. However, I had no idea the iPad was to be sourced from Hong Kong. Took a week to get here whereas I could have gotten it from Amazon the next day. Also includes an Asian Power Plug and not suitable for Australia. I have others… Read more · 1
that I can use but that's not the point, if I'm ordering from an Australian retailer it should include our power plugs. Following mediation everything was resolved and a new power plug sent to me. The iPad works great.
I purchased a Starry Queen Mattress Topper from My Deal on 04th September. The Tracking Number was created the same day and my order was dispatched on the 05th September. My experiences with My Deal with this purchase and all previous purchases has always been excellent. My Deal has a great range of products at competitive prices and prompt shipping. Show reply
I was able to buy the item I was looking for at a good competitive price. The purchase was easy. However, the 'Track My Order' option, at least in this case is very substandard. The Item is still showing as 'Dispatched', but it has been delivered, unpacked, installed and running at the moment. No indication apart from a general 3-5 business days… Read more · 2
as to when it was to be delivered. So 5 stars for the item and price, numerous emails about getting the order etc, 5 stars for the quick delivery (4 days from purchase date from VIC to regional NSW), but 0 stars for delivery information
Negative reviews
MyDeal.com.au has closed down (30 Sept 2025). If you have items that are in need of warranty, repair, replacement or refund, use this email to contact them. shopsupport@mydeal.com.au - it took me a day to find it searching sites. I bought two soup warmers that were both defective and created a serious risk of electric shock because of no appropriate earth wire to the earth pin on the plug.
Buyers need to be aware MyDeal is the middle man for all the product suppliers. MyDeal make it very difficult to locate on their website where to lodge a complaint for a faulty product, then ask you for a number and you have to work out what number that is because you have three different correspondences with three different numbers. Then they… Read more
refer you to the supplier who does nothing and you go on and on and on with MyDeal and the supplier. They respond positively but do nothing.
Whatever you do, do not purchase from these scammers!!! Bought something which was not delivered after 2.5 weeks. They then processed my refund and sent me the transaction receipt but now 6 business days later I still haven't received my money.
Hello Anastasia, Thanks for sharing your feedback.… Read more (+2 replies)
Recent reviews
I'm extremely disappointed with my recent experience with TopCashback and MyDeal. I purchased three items on MyDeal via TopCashback, spending over $50 to earn rewards. However, the seller cancelled one item, and due to TopCashback's policy, I lost cashback on the entire purchase. TopCashback's policy states: "If any part of an order is cancelled /… Read more
returned / exchanged / modified, it will no longer be eligible for cashback and will be declined in your account." I find this policy unfair, as it penalizes customers for issues beyond their control. TopCashback blames MyDeal for not paying the commission. A more reasonable approach would be to prorate cashback rewards based on delivered items rather than cancelling the entire reward due to a single item cancellation by the seller.
Hello Katsuo, Thanks for sharing your feedback. … Read more (+5 replies)
- +2
Purchased Tefal Puregliss Steam Iron FV8062. On opening the box, i knew something was "off" straight away. It wasn't packaged like it was brand new. It was basically just put in the box. On closer inspection of the Iron, i noted scratches, and burn marks on both sides of the irons point. (See photos) This Iron was sold as brand new, which it… Read more
clearly wasn't. It took a few days, but eventually got a refund, however no compensation was offered. DO NOT DEAL WITH THIS MOB !!
Hello Dave, Thank you for bringing this matter to… Read more (+3 replies)
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Paid $26.90 for Woven beach/tote bag. Was cheap and nasty quality. Worth $5. Bought from Ezisources. Also paid $36.90 for a cross body bag from Sensual Sale. Once again, received a piece of very poorly made of thin vinyl. Junk. Both of these sellers told me that they sent me full refunds. LIES. PayPal did not receive anything. I've emailed numerous time only to be told that is was paid to PayPal...SCAMMERS from MyDeal.
Hello Marj, Thank you for bringing up this matter… Read more (+3 replies)
The (-deals-) on my deal are way overpriced , and its a hub for all the scalpers with their added scalper price especially for ANY trading cards, whats even worse, now they are moving to big w - so now big w is going to be out of the picture for my family
Hello Ben, Thanks for sharing your review. Our… Read more
My order has been cancelled THREE times by the supplier BIGW. I have tried ordering an Oppo mobile phone from BIGW through the Mydeal website. Each time the order was cancelled by BIGW the next day, and without any explanation. They listed the item as in stock and accepted the order but cancelled the next day. I have no idea why.
Hello Redbeard, Thanks for sharing your review. … Read more (+1 reply)
- +1
My order was refunded without any consultation. No reason was provided, and the seller is still showing stock availability of the item. The seller has also increased the price of the item by 166.5% from what the original listing was. So there is stock, they just wanted to sell it for more. Mediation was a joke, and I was provided the following… Read more
excuse: 'We are sincerely sorry to hear that you had a negative experience with your purchase.
The seller may have attempted to source additional stock, however despite our Seller's best efforts to anticipate and address stock discrepancies on this occasion the seller was unsuccessful.'
The seller hasn't attempted to source additional stock, and the comment of 'best efforts' is genuinely laughable.
I believe both the MyDeal, and Big W teams on this occasion have shown a complete lack of honesty, transparency, common sense, and genuine attempt to rectify an issue which they have constructed.
Slight update: it appears MyDeal have found the copy & paste buttons! A word for word replica of what I was sent during 'Mediation' 2 weeks ago is attached, and posted below. How very sincere .....
Hello Michael, Thanks for sharing your review. We… Read more
I have found shopping at MyDeal to be easy and the prices are always competitive. How this will work when MyDeal goes to be part of Woolworths is something I will check and consider. Show reply
Always an enjoyable experience ordering from My Deal. You get fast delivery every time and always get exactly what you ordered. Great bargains to be had. A happy customer here. Show reply
Reliable & Efficient The Aquatech hot water system is fantastic – quick to heat, steady temperature, and great water pressure. Energy-efficient, quiet, and built to last. Excellent customer service too. Highly recommend! Show reply
My order was Kirkland Signature Nature's Domain Salmon Meal And Sweet Potato Cat Food 8.16kg. It as $30 more expensive than other suppliers and when I tried to cancel the order within 10min after placing the order, my cancellation was ignored without any response. The pet food took 4 days to deliver even you charged $30 more than other suppliers for the same thing.
Hello Susan, Thank you for your feedback. We are… Read more
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Hello Sherin, Thanks for bringing this to our… Read more (+1 reply)