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MyDeal.com.au

MyDeal.com.au

4.0 from 10,441 reviews · View Statistics
Listing monitored by MyDeal.com.au

Reviews

  • Product Quality
    4.3 (5,778)
  • Return Claim MadeYes (440) · No (7,023)
  • Shipping
    4.2 (5,004)
  • Warranty Claim MadeYes (208) · No (6,987)
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Paris
ParisGreater Melbourne (Inner), VIC
  • Verified

So Disappointed

published

I accidentally purchased a Genie Robot Vacuum from the seller ABM without realising I didn’t remove it from my cart. I immediately contacted customer service to ask to have the order cancelled. They responded saying no they can’t as the order has been dispatched. The order was not dispatched. It wasn’t even processed. I received a dispatch notice over 24 hours later. I placed the order on a Sunday afternoon and asked for the order to be cancelled straight after ordering it. It’s really upsetting and disappointing that they just didn’t care, lied and have zero compassion.

Shipping
Incentivised Review No

Slow despatch

published

I ordered on line on 22 July had one email next day to say on its way , nothing since this is
a very slow service it’s now 29 July .

Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Darryl Anderson
Darryl AndersonSouth East Queensland, QLD
  • 4 reviews
  • 1 like

DO NOT BUY ANYTHING FROM MY DEAL

published

I recently purchased a 2 seat outdoor chair through My Deal.com.au and the item arrived in poor packaging resulting in the timber and paint having damaged. I contacted my deal and after several frustrating emails they arranged a transport to collect the item which has been done but now cannot get a refund and they have the item. I have reported the matter to my CC provider as fraud and they are investigating

Product Quality
Shipping
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Skinnyminny
SkinnyminnyNew South Wales
  • Verified

Absolutely brilliant teddy sheet.

published

I didn’t thought this teddy fitted sheet would be too hot but it’s absolutely perfect. So comfy and warm. I have ordered another one for my spare room. MyDeal service was brilliant and am so impressed with the quick delivery. Thank you.

Product Quality
Shipping
elevatedeva
elevatedevaPERTH
  • 3 reviews
  • 2 likes

Domain oven purchase.

published

Easy to make a purchase, quite a large variety of ovens offered.
Fast delivery.
Just had the oven installed and will see how it performs.

Shipping
Incentivised Review No
Warranty Claim MadeNo

Good deal. Quick delivery

published

Very easy to navigate. Very satisfied with this offer, much better deal compared to others.
The product is as good as expected.

Product Quality
Shipping
Kim
KimIllawarra, NSW
  • 3 reviews

My Deal app is nice and easy to use however my purchase was of very poor quality and was nothing like the picture.

published

It was very easy to find what you were looking for, a simple search in the app and up came choices to match your search

Product Quality
Shipping
  • Verified

Very happy with MyDeal and how fast I received the product I purchased.

published

I didn't have to really navigate the store the product I googled came up straight away. Very happy with the product I purchased as it does exactly what I purchased it for.

Product Quality
Shipping
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The reviewer stated that an incentive was offered for this review

Judith S.
Judith S.Greater Melbourne (Metropolitan), VIC
  • 3 reviews
  • 1 like

No contact details or email for my deal order. Unable to follow up

published

Today 1st July still no tracking information for order of 28 June. My Deal have my payment but I'm Unable to follow up tracking. No idea when my order will arrive!

Shipping
Incentivised Review No
Judith S.
Judith S.
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snakeman
snakeman
  • 17 reviews
  • 12 likes

what a bargain

published

super fast quality courier delivery,looks great hope it does the trick for these old timers backs,absolute bargain from clearance range

Product Quality
Shipping

Efficient and quick

published

First time buyer: found it easy to navigate site and to place order.
Well-packed and delivered product arrived ahead of time.

Product Quality
Shipping
costly mistake
costly mistakeMelbourne
  • 24 reviews
  • 25 likes

Very good initially, but disappointed with later orders

published
Shipping
Incentivised Review No
Sharon
SharonIllawarra, NSW

Supremely warm duck feather and down doona

published

Great website with a myriad of wonderful products. Ordered the doona - it arrived 2 days later - excellent quality and service with remarkable prices.
Would highly recommend this website

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Product Quality
Shipping

My experience was the best

published

Very easy to find what I wanted, great range and very satisfied with what I bought woud shop there again

Product Quality
Shipping
Mrs Binxy
Mrs BinxyNortheast, VIC
  • 3 reviews

Service and Price exceptional

published

Scanpan 36cm wok
Found easily, best price anywhere and free delivery which arrived in 2 days.
Disappointingly, Scanpan have changed the design of the handle which I don't like one bit. Makes it harder to hold and now you can't rest any utensils on it.

Product Quality
Shipping
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Read more reviews - page 2

Questions & Answers

Liam
Liamasked

I saw this pool pump advertised for $175 but am afraid to buy since there are so many bad reviews on pumps. How can I be guaranteed that you provide the customer service you claimed before becoming one of your regular buyers?

Liam

2 answers
jsm
jsm

It is safe to buy on here and everything is good quality

MyDeal.com.au
Cindy M.MyDeal.com.au

Hello Liam,
Thank you for your message. As a marketplace, customer satisfaction is our top priority and our seller strive hard to provide the best customer service and assistance if you encounter some issues with your purchase. However, if you have clarifications with the product, you can always send a product question before purchasing so all your queries can be addressed by clicking “Have a question about this product? Click here” under the Specification section directly on the product page and the seller will be happy to help!
Kind regards, Customer Support

Tracey.H
Tracey.Hasked

Hi, I have raised a ticket regarding the shipping status, I received a reply from MyDeal, I replied to the email which is how the seller knows to contact me regarding my question. I still have not received a reply from the seller. The delivery for MyDeal is very different to other online stores, can be quite frustrating.

2 answers
Deborah R.
Deborah R.

I ordered 5 days ago and recieved it in under a week I’m in Qld and it was coming from Vic so I was impressed with the time it took to get to me

MyDeal.com.au
Cindy M.MyDeal.com.au

Hello Deborah,
Thank you for your message. We can see that the seller has responded to you on your ticket ID 1056620. Currently, we are experiencing an extremely high volume of enquiries and our sellers are trying their best to respond to all tickets as quickly as possible. Thank you for letting us know that the order has arrived quicker than expected. We appreciate your patience and understanding.
Kind regards, Customer Support
Please note:
MyDeal.com.au is a marketplace with over 1000 sellers.
Rest assured when you buy from MyDeal, all purchases are covered under our refund guarantee policy: https://www.mydeal.com.au/mydeal-refund-guarantee
If the seller is not responding or if you haven't received your goods, please escalate to our Resolution team for a prompt response.

dagsandshaz
dagsandshazasked

My order from the 31st may Invoice 4554368 hasn’t arrived just checking if it’s on its way

7 answers
MyDeal.com.au
Cindy M.MyDeal.com.au

Hello Dagsandshaz,
Thank you for your message and purchase. From the tracking page, we can see that the order was marked as delivered on June 7, 2021. To track your order, please log on from this page: https://www.mydeal.com.au/account/trackorder
However, if this information is incorrect and you have not received the item, please contact us by logging into your MyDeal Account, going to the My Purchases page, and selecting the 'Need Help' button next to the applicable order item to allow the seller to follow up.
Kind regards, Customer Support

dagsandshaz
dagsandshaz

Yes sorry that order did arrive thankyou it was the other one that has not Invoice 4554233 order placed on 31st may. Where is that one please

MyDeal.com.au
Cindy M.MyDeal.com.au

Thank you for your response. We can see that the order has been dispatched however there is no movement with the tracking. So the seller could follow up with your issue and investigate further, If you go to your My Purchases page on your MyDeal account, there is a “Need Help” button next to each order item. Please kindly raise a ticket via this button so you can discuss the issue with the seller.
Kind regards, Customer Support

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