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Myer

Reviews

2.0

1,372 reviews
5
(213)
4
(78)
3
(70)
2
(132)
1
(879)
  • Product Quality
    2.7 (228)
  • Return Claim MadeYes (79) · No (267)
  • Shipping
    2.3 (122)
  • Customer Service
    2.2 (113)
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Chickie

ChickieSouth East Queensland, QLD

  • 22 reviews
  • 2 likes

Always get great service at the Clinique counter

published

Always get great service at the Clinique counter where I purchase my cosmetics even in these trying COVID times.The ladies are very helpful and ready with great advice.Thank you girls

Marcus

MarcusMetropolitan Adelaide, SA

What happened to Myer?

published

I ordered a bottle of men's aftershave in April. I was delivered a pair of ladies track pants. I returned the track pants (at my expense). It's now July and I haven't received my order. I've called half a dozen times and been told a number of different things. Still same result. I haven't received my aftershave. It is starting to feel like a terminal condition with Myer. Which is sad. They have been part of Australia for a long time and employ a lot of people.

Shipping
Annie

AnnieMetropolitan Adelaide, SA

  • 10 reviews

Perfect in every way

published

Myers delivered my high quality item to regional SA within a few days of my initial purchase.. Couldn't be happier with their fast efficient service.. Big Thank you to the team.. especially in these difficult times.. Well done guys..

Product Quality
Shipping
Return Claim MadeNo
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Patrick C.

Patrick C.Sydney, NSW

Lovely

published

I bought my mother a perfume called SÌ PASSIONE a week ago.

I was in Chatswood after so long and I didn't know that there were so many SÌ PASSIONE and the girl who was there (I don't remember her name very well) but I know it was from Colombia
she attended me so well since I entered MYER, her smile and her way of expressing herself and explaining me made me buy the Perfume.

My mother loved the perfume.

I want to thank the Girl and MYER for making this a beautiful experience.

Customer Service
Product Quality
Return Claim MadeYes
Store LocationChatswood
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The reviewer stated that an incentive was offered for this review

Y Z

Y ZM

  • 5 reviews

Myer cookware department - Southland

published

Customer service at Myer cookware service and returns. Rude, unpleasant, entitled and behaved as though she as the customer. Myer needs to have an overhaul of its entire customer service department and staff need to know that their purpose is not to be condescending and unpleasant to customers.

Customer Service
Product Quality
Return Claim MadeYes
Store LocationMyer Southland
See all answers

North Lakes customer service

published

I went to North Lakes underwear dept with my grand daughter and her mom today at 2.30 to buy a bra, we were acknowledged as soon as we entered the area by a very pleasant lady who explained due to covid they were unable to offer traditional fittings she then brought Elise into the consult, Elise was excellent and certainly knew her stock and trade she made my very shy grand daughter feel very comfortable. We left some time later very happy with not 1 but 4 new bras with the sale being processed by yet another very pleasant woman, well done Myer for employing 3 fantastic employees we will be back,
regards Sue Russell

Customer Service
Product Quality
Return Claim MadeNo
Store LocationNorth Lakes Queensland
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Pucina

PucinaAU

  • 8 reviews

Never again

published
Product Quality
Shipping
Return Claim MadeNo
sanan464

sanan464Perth, WA

Website broken

published

I don't normally write reviews but their website really makes my blood boil. Click and Collect link is broken. Also I cant remove things from the cart. The store is a mess so it's hard to find the things I want so I wanted to use click and collect but it has been a few days now and it just does not work. Sure I could consider delivery but the login link does not even work too.

Return Claim MadeNo
Aaron A

Aaron AGreater Melbourne (Outer), VIC

  • 4 reviews
  • Myer
  • Verified customer

Disappointed!

published

What a terrible thing to allow customers to order/pay for items when they do not have it in stock. I purchased 2 x dinner sets (Salt & Pepper Hana Black for $59.95 each) on the Myer’s eBay store. I ordered and paid for them immediately. A week later, there’s no communication directly but a generic email of “Sorry, your order is cancelled” with no explanation on how this even occurred.

I dislike the fact that it was on eBay for me to purchase and yet they didn’t have it in stock. It’s quite disappointing to wait a whole week...why wasn’t this actioned immediately? Please explain!?

Return Claim MadeNo
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Chisholm1

Chisholm1Hunter Region, NSW

  • 4 reviews

Jumper with security card attached

published

Jumper bought online. Decided to wear this for an event and discovered security clip still attached. I will now have to physically go into Myers to remove security. Defeats the purpose of on line shopping and paying delivery.

Product Quality
Return Claim MadeNo

Received completely different products than ordered.

published

Received the wrong products. Ordered Tommy Hilfiger Hoodie and bond tracksuit pants. Received Men's XX large jacket and matching T-shirt. Have sent 2 emails and have not heard anything. Hoping to get sorted asap

Return Claim MadeNo

Online order

published

They delivery from Myer is worst. Even birds can deliver goods before them. I ordered a straightener from Myer and delivery time was 4-5 business days but I waited for more than 2 weeks but still the straightener is not delivered to me. I need to move out the house very soon but still haven’t got my delivery

Shipping
Laura

LauraGreater Melbourne (Metropolitan), VIC

  • 8 reviews

Myer Doncaster - Brilliant customer service!

published

Visited Myer Doncaster to purchase a new mixer and Zoran was brilliant in helping us pick the right product to suit our needs. Although there was other customers around he took the time needed to help us make our selection. We wont buy and electrical items from anyone else!

Customer Service
Product Quality
Return Claim MadeNo
Store LocationDoncaster
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Joe

JoeGreater Melbourne (Inner), VIC

  • 14 reviews

Easy shopping, great prices

published

They usually dispatch goods very fast.
Only had one issue out of approx. 20 online purchases. Item arrived broken so I called customer service. They sent a replacement straight away. Call centre staff was friendly and helpful too.

Product Quality
Shipping
Return Claim MadeNo
Adriana S

Adriana SMelbourne

  • 2 reviews

Highpoint Myer Melbourne

published

Rita and Linda the ladies on the women’s level really made me feel good about shopping there . There beautiful personality and kind words really made it an enjoyable experience I will continually shop at Myer as long as they are working there

Customer Service
Product Quality
Return Claim MadeNo
Store LocationHighpoint Myer
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AP.SB

AP.SBGreater Melbourne (Outer), VIC

  • 6 reviews

Amazing Service

published
Product Quality
Shipping
Return Claim MadeYes
John

JohnGreater Melbourne (Outer), VIC

  • 2 reviews

Myer Bayside - escalator out of action for over 12 months

published

Amazed to see the internal escalator within Myer hasn’t been fixed. It has been out of action for over 12 months. It is typical of the poor state that this store has become. The staff are miserable , stock ranging is very limited and overall a very bad shopping experience.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationMyer Bayside
See all answers

how do they stay in business

published

bought a kenwood mixer online for $539 in-stock , got a email two weeks later that i was getting a refund cos it was out of stock. it takes two weeks to figure that out apparently. if i was the regional manager i would be upset that i lost a large sale like that. i don't know how myer are still in business. myer has gone down hill and is sad to see.

Product Quality
Return Claim MadeNo
evgeny

evgenyGreater Melbourne (Outer), VIC

  • 6 reviews

The worst online shop in Australia

published

It would be good if option zero-star exists for this shop. I make so many online purchases and never had any problems the Mayer is a notable exception. The first time it false advertising returned the product to the store and after 2 weeks fight was able to get a refund. This time my order was cancelled without any explanation after Myer already charged my credit card. To add up they still selling the product online.

Product Quality
Shipping
Return Claim MadeNo
Sareh G.

Sareh G.Sydney, NSW

  • 10 reviews

No return policy

published

Good luck returning anything there.
No matter if you got the receipt, the tag is still on, in original box or haven't even opened the box they don't take it back if you bought it in sale. I went to go for smaller size same item, still on sale with tag receipt bix and everything they were like no sorry
You can't exchange or return products you bought on sale or with discounts
I asked if it has mentioned somewhere they said its in the website small somewhere they didnt even know
I never found this policy written anywhere.

Customer Service
Product Quality
Return Claim MadeYes
Store LocationMyer Liverpool store
See all answers
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Questions & Answers

Merry H.

Merry H.asked

Myer Online Store

Can I buy Aramis deodorant?

1 answer
I.P. Daily
I.P. Daily

See below

Merry H.

Merry H.asked

Myer Online Store

Can I purchase Aramis deodorant

No answers
Michelle

Michelleasked

Myer

I bought a lounge suite from Myer, the 3 seater lounge must be faulty. One end of lounge firm as, the other end sinks very low. Both ends are sat on regularly. Certainly not weight related.

2 answers
I.P. Daily
I.P. Daily

Myer don’t respond here. This sounds like a review

alan
alan

so have you contacted Myer

Get an answer from our members

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