Myer

This review was rejected when I submitted it to Myer. They said it didn't meet their requirements. I had written, "Disappointed on two counts. Firstly, the quilt rustles as if it is stuffed with starch tissue paper. Secondly, I was fooled by the map of Australia on the box. It is made in China." I was originally concerned because when I had… Read more

bought it in a sale, I had been told that I definitely could not return it. Thankfully, I did return it, and was refunded, because it was not fit for purpose.

Anothetr dissapointing online order. Damaged gift boxes. I have understood Myer have no processes and standards in place to make online shopping an option or a good experience, zero convenience. Happy to shop elsewhere. I

Review for the product Delonghi coffee machine – Purchased product on 28/02/2024 online. Hardly used. While using the milk frother instead of steam, water comes out diluting the milk. Friends advised to take it back as faulty, took it back, asked for refund or gift card to buy possibly another coffee machine, however, since it was beyond one month suggested to repair it. Issue still persists. Very unhappy as product does not fit description. This time filmed as yo what happens.

My myer online order arrived with security tags. The limited staff person I spoke to acknowledged that Myers were not a disability friendly store, after I explained my disability restrictions and why I couldn't come into the store. This pretentious 'help desk' person took pride in mocking the situation and said that it was my problem. A lazy Myer… Read more

person who gets paid to pack our items and then leaves the security tag on the clothes, why should this end up an additional cost to us the consumer, we have to pay with our money and time for MYERS useless staff! If you want anything resolved, avoid the 'help desk' [Name Removed] in Melbourne, they are nothing more than the problem desk, clearly they have no idea what the meaning of assistance is. Myer will be paying for my supports to go to their store and remove the sec.tag.

I ordered 3 dress from Myer on 21Sept 2026, and only 1 arrived, I raised my concerns to AuPost and got a quick respond from AuPost and emailed me back again the next day telling me that they only have the shipping info from Myer and no physical scan so they advised me to contact Myer. Same advice from Shippit. So I contacted Myer 3 times on the… Read more

3rd time I asked for a refund since there is no progress on my delivery I was told to wait for another 48 hours if I still didn’t receive my order I should have a refund but as of today 11Oct2026 upon checking my account to track my order I cannot access my accountI. I kept seeing failed to load my account. I wonder if Myer deleted my account. But thanks goodness I have all the records and receipts. including the recording of my phone call regarding to my undelivered order. I record everything.

Update: 12/10/26 I decided to visit Myer Chadstone Customer Service hoping that the issue will be resolved better, also to return the only dress I received from my order as it was faulty, and upon speaking to Myer representative and explaining everything he look into my account and he saw there’s no movement on my order for nearly one month now. I waited patiently as he was talking on the phone , after awhile he said to me that the person on the other Line wanted to talk to me only to find out it was the useless call Center agent again, this time they wanted me to wait for another investigation again, I starts losing my patience with the agent when she’s trying to blame AuPost I said to her this is not AuPost’s fault because they only have the Shipping Info from Myer, that AuPost is also waiting for the items so that they can deliver it to me, I said to her How many times do you need to investigate when I all I want now is to process a refund since there’s no progress on my delivery, I said, at first you asked me to wait for 3 days I gave you 4 then. You asked for another 48hrs and told me I should have receive my refund within that week so I gave you not just 48hrs but 5 days. And today you are asking me to wait again because you need to investigate. I said to her I already done my own investigation I am here in Myer I showed here the email I received from AuPost and every reason why I’m entitled to receive a refund. It’s simple I told them both the Customer Service in Myer and on the phone just give me my refund because I’m no longer interested with my order because obviously the items is still with them.But the CS on the phone keeps on insisting that they still need further investigation because they still waiting the response from AuPost. Myer Customer Service deserves a Zero ⭐️

Myer’s customer service is getting worse. I’m having a horrible experience with them at the moment. I ordered a pair of Ever UGG boots, but they arrived with a large hole. I returned them immediately. According to Myer’s policy, the refund should be processed within 10 business days. However, Myer has now had my return for 7 weeks and I still… Read more

haven’t received my refund. I’ve contacted customer service many times, but each time I’m simply told to keep waiting.

I’ve now had to contact my bank to try to recover the money. This has wasted so much of my time, and the issue is still not resolved.

I really didn’t expect this level of service from such a large and well-known Australian retailer. Very disappointing experience.

Really don’t appreciate being texted 0434AM in the morning to be notified my delivery will be delivered on the day. What the hell were they thinking???? Any consideration at all??? Nothing. Woke me up and took me a while to get back to sleep and when I eventually did was time to get up. Idiots.

Pretty disappointing experience. I placed an online order on Monday and the money was taken straight away, only to be told on Thursday that the item wasn’t actually in stock. I don’t understand why an item is available to purchase online if it’s not available. Things happen, but stock availability should be accurate before taking someone’s money. Still waiting for my refund to come through.

ZERO Stars. Myer's online customer service is horribly rude, condescending, and ignorant. The people replying have no care whatsoever, which is evident in their horrid spelling and grammar. If you contact them with a legitimate concern, they reply with sarcasm and completely fail to address the concern. Typical replies are: "Thanks for getting in… Read more

touch. We hope you are enjoying your product. Have a wonderful day." This type of utter disdain for customers is beyond ridiculous.

The product did not live up to the $50 price mark, I've had this waterbottle for less than a YEAR and it has spontaneously broken the handle with its own weight? The cap also has gotten mouldy which is very concerning regarding health concerns. And on top of that it's defying physics by leaking water from the severed handle attachment area when the bottle is completely empty. Would NOT recommend the golden tumbler water bottles from Myer.

Ordered over $300 worth of homewares from Myer and the items arrived smashed to pieces due to appalling packaging. Multiple dishes and porcelain items were loose in a box with virtually no protective wrapping whatsoever. I cut my hands unpacking broken shards and now also have to deal with disposing of dangerous broken goods myself. After DAYS of… Read more

back and forth, being left on hold for over an hour during business hours and chasing missing items, Myer’s response was to offer a pathetic $40 gift card.

Not only is that insulting given the damage and safety risk involved, but they also initially expected me to keep unsafe shattered items in my home and organise disposal myself.

This entire experience has shown:

Extremely poor packaging standards Terrible customer service No accountability No understanding of consumer rights or basic customer care

A premium department store charging premium prices should not be sending dangerous broken goods through the mail with no care taken in packaging.

I will not be ordering homewares from Myer online again.

Really disappointed with the packaging of the product. It just destroyed the coat I bought for my mum.

I wanted to purchase a couple of Sass and Bide items and missed the cut-off from their direct website so I had no other option than to purchase through Myer online. I ordered on April 7th, the goods were delivered on the 24th. I understand sometimes there can be hold ups and I did receive an email about a week and half after my order was placed so… Read more

I decided to exercise some patience. However after waiting all that time I was horrified when my delivery show up. A small to medium post pack showed up looking like it had a ball inside and when I opened it indeed what I found was my otherwise beautiful palazzo pants and fine mesh skirt both just stuffed in carelessly, both rolled in balls like they'd been thrown in a dirty laundry hamper. I'm just flabbergasted that Myer think this is acceptable!

Very disappointing experience with Myer. I purchased a coverlet and matching pillowcases that were clearly advertised as a pair, only to receive a single pillowcase. Myer has acknowledged this was an error on their website, yet they are refusing to honour what was advertised and will only offer a refund. I specifically purchased the items… Read more

together (over $340) to have a complete set, so a refund is not a reasonable solution. Extremely frustrating that a large retailer will not stand by their own advertising. Poor customer service and no accountability.

I bought a set of four teacups and saucers, which really were just individual items sold together, each of them having its own price sticker and could be sold individually. When they got delivered, one of the saucers was broken, so I took it to Myer for exchange. The staff member there was incredibly rude to me, and told me that I had to bring… Read more

the whole set back for a refund, and to then buy the set again. I told her that the saucer was the same as the one sold individually (and I'd brought a new one down from the homeware department for exchange, which had the same price sticker as the one on the broken saucer), but she kept insisting that she "didn't make the rules" and that she was right. One of her colleagues then intervened to say that it's possible to exchange just one saucer, but also that her colleague's position was also right (an impossible assertion).

A few weeks later I got an email from Myer inviting me to write a review of the set for a chance to enter into a sweepstake. I mentioned that it was a horrible experience getting a broken dish exchange. I then got an email back from Myer alleging that I had not met their requirements in review. Having looked at the requirements again, there wasn't one that I even came close to breaching, but of course Myer doesn't like people sharing the ugly truth of their horrible customer service.

I then forwarded the email chain to their customer service, and after multiple attempts at asking them to read the chain, all I got back were four requests to provide information on what happened, and two requests for me to clear my cache before posting. One even asked me to confirm my "full name, phone number, and email first".

This level of incompetence is unbelievable, particularly for a large company like Myer. Its customer service team can't deal with an accusation that Myer made against its own customer. I will post images of the emails, so you can judge for yourself.