Myer

Pretty disappointing experience. I placed an online order on Monday and the money was taken straight away, only to be told on Thursday that the item wasn’t actually in stock. I don’t understand why an item is available to purchase online if it’s not available. Things happen, but stock availability should be accurate before taking someone’s money. Still waiting for my refund to come through.

This review was rejected when I submitted it to Myer. They said it didn't meet their requirements. I had written, "Disappointed on two counts. Firstly, the quilt rustles as if it is stuffed with starch tissue paper. Secondly, I was fooled by the map of Australia on the box. It is made in China." I was originally concerned because when I had… Read more

bought it in a sale, I had been told that I definitely could not return it. Thankfully, I did return it, and was refunded, because it was not fit for purpose.

Anothetr dissapointing online order. Damaged gift boxes. I have understood Myer have no processes and standards in place to make online shopping an option or a good experience, zero convenience. Happy to shop elsewhere. I

Review for the product Delonghi coffee machine – Purchased product on 28/02/2024 online. Hardly used. While using the milk frother instead of steam, water comes out diluting the milk. Friends advised to take it back as faulty, took it back, asked for refund or gift card to buy possibly another coffee machine, however, since it was beyond one month suggested to repair it. Issue still persists. Very unhappy as product does not fit description. This time filmed as yo what happens.

ZERO Stars. Myer's online customer service is horribly rude, condescending, and ignorant. The people replying have no care whatsoever, which is evident in their horrid spelling and grammar. If you contact them with a legitimate concern, they reply with sarcasm and completely fail to address the concern. Typical replies are: "Thanks for getting in… Read more

touch. We hope you are enjoying your product. Have a wonderful day." This type of utter disdain for customers is beyond ridiculous.

The product did not live up to the $50 price mark, I've had this waterbottle for less than a YEAR and it has spontaneously broken the handle with its own weight? The cap also has gotten mouldy which is very concerning regarding health concerns. And on top of that it's defying physics by leaking water from the severed handle attachment area when the bottle is completely empty. Would NOT recommend the golden tumbler water bottles from Myer.

Ordered over $300 worth of homewares from Myer and the items arrived smashed to pieces due to appalling packaging. Multiple dishes and porcelain items were loose in a box with virtually no protective wrapping whatsoever. I cut my hands unpacking broken shards and now also have to deal with disposing of dangerous broken goods myself. After DAYS of… Read more

back and forth, being left on hold for over an hour during business hours and chasing missing items, Myer’s response was to offer a pathetic $40 gift card.

Not only is that insulting given the damage and safety risk involved, but they also initially expected me to keep unsafe shattered items in my home and organise disposal myself.

This entire experience has shown:

Extremely poor packaging standards Terrible customer service No accountability No understanding of consumer rights or basic customer care

A premium department store charging premium prices should not be sending dangerous broken goods through the mail with no care taken in packaging.

I will not be ordering homewares from Myer online again.

Really disappointed with the packaging of the product. It just destroyed the coat I bought for my mum.

I wanted to purchase a couple of Sass and Bide items and missed the cut-off from their direct website so I had no other option than to purchase through Myer online. I ordered on April 7th, the goods were delivered on the 24th. I understand sometimes there can be hold ups and I did receive an email about a week and half after my order was placed so… Read more

I decided to exercise some patience. However after waiting all that time I was horrified when my delivery show up. A small to medium post pack showed up looking like it had a ball inside and when I opened it indeed what I found was my otherwise beautiful palazzo pants and fine mesh skirt both just stuffed in carelessly, both rolled in balls like they'd been thrown in a dirty laundry hamper. I'm just flabbergasted that Myer think this is acceptable!

Very disappointing experience with Myer. I purchased a coverlet and matching pillowcases that were clearly advertised as a pair, only to receive a single pillowcase. Myer has acknowledged this was an error on their website, yet they are refusing to honour what was advertised and will only offer a refund. I specifically purchased the items… Read more

together (over $340) to have a complete set, so a refund is not a reasonable solution. Extremely frustrating that a large retailer will not stand by their own advertising. Poor customer service and no accountability.

I bought a set of four teacups and saucers, which really were just individual items sold together, each of them having its own price sticker and could be sold individually. When they got delivered, one of the saucers was broken, so I took it to Myer for exchange. The staff member there was incredibly rude to me, and told me that I had to bring… Read more

the whole set back for a refund, and to then buy the set again. I told her that the saucer was the same as the one sold individually (and I'd brought a new one down from the homeware department for exchange, which had the same price sticker as the one on the broken saucer), but she kept insisting that she "didn't make the rules" and that she was right. One of her colleagues then intervened to say that it's possible to exchange just one saucer, but also that her colleague's position was also right (an impossible assertion).

A few weeks later I got an email from Myer inviting me to write a review of the set for a chance to enter into a sweepstake. I mentioned that it was a horrible experience getting a broken dish exchange. I then got an email back from Myer alleging that I had not met their requirements in review. Having looked at the requirements again, there wasn't one that I even came close to breaching, but of course Myer doesn't like people sharing the ugly truth of their horrible customer service.

I then forwarded the email chain to their customer service, and after multiple attempts at asking them to read the chain, all I got back were four requests to provide information on what happened, and two requests for me to clear my cache before posting. One even asked me to confirm my "full name, phone number, and email first".

This level of incompetence is unbelievable, particularly for a large company like Myer. Its customer service team can't deal with an accusation that Myer made against its own customer. I will post images of the emails, so you can judge for yourself.

They advertise a certain discount online in sponsored ads then when you click through and go to pay, the discount is no longer available. It’s misleading and deceptive conduct.

These lipsticks keep me looking young again! A worthwhile product to buy! Show details

WELL! To say I’m annoyed is an understatement! They sent me the wrong product. No problems, gave them a call to sort out as their online chat doesnt have an option for incorrect products, only a full return. Customer service was less than helpful, wanted me to take the refund and repurchase the same item again at full price, but begrudgingly said… Read more

ok, she’d process and when they got the item back they’d send. No problems. 4 days after receiving notification they’d received the incorrect item back from Australia post i still had no communication so called them, they were all “yeah, it’s an acceptable time frame still” so wouldn’t even follow it up. They requested via email i do a review, so I did one outlining my shopping experience and received the below notification from them saying it wouldn’t be published! Obviously moderating consumer dissatisfaction, so that made me furious enough to share it here. PS a month after my initial order i still don’t have the correct product which I ordered for a trip I was taking. Last ever online shopping purchase from Myer, they are useless and their service is non existent. Have attachéd my original review along with their response. Nothing to moderate in it, just not what they wanted to hear obviously!

They are an absolute joke. I purchased a dress online and it had makeup all over it when it arrived. They could not miss seeing this when then packaged it. For a month now they waste my time and keep asking for information I have already provided them.

We purchased three dinner sets from Myer at Westfield Chermside. When we reached home, we realised that one of the sets was a display item and that one piece was missing from each set. We returned to Myer to explain the issue. The staff member gave us the missing pieces from the display table, without even offering an apology. The salesperson… Read more

should have ensured that the set was complete before selling it to a customer. When we returned, her attitude was very rude, which was disappointing. We did not expect this kind of behaviour from a Myer staff member.

The dinner set costs $229.95, which is not inexpensive. My wife requested a brand-new set, and the staff member took one from the shelf. When my wife asked whether we needed to check the contents, the staff member responded, “If you want, you can check.” This did not feel professional.

*Outstanding customer service experience* My daughter was looking for a deLonghi kettle in Tokyo Red, a discontinued colour, and was unable to find it anywhere. I saw online that Myers Mt Gravatt was advertising it as a clearance item for $100 which… Read more

was well under RRP, so I rang and spoke with Sue in the small electrical department. There was only a display one left and she needed to locate the box which contained the base. She rang back within 30 minutes to say the box had vanished, so it couldn't be sold, but she already had a solution! She had been in touch with Julie at Myers North Lakes and confirmed there were 3 in stock. Julie rang me and we arranged for the kettle to be delivered to my daughter in Jindalee at no charge. I was so impressed that I ended up ordering a second one for myself to replace my ageing kettle. (See photo attached) This type of old-fashioned cutomer service is a rarity these days and deserves to be commended. Thankyou Sue and Julie for making my purchasing experience so pleasant and easy. *****5 stars from me and my daughter

I bought a Regatta knit dress in Myers Online on 24 April 2026. I received it yesterday and excitedly opened it only to see it wasn’t the dress i ordered and when i checked it wasn’t even the brand. How come those who packed orders never checked… Read more

what they are packing? This is the 2nd time it happened to me. Well, yes i can return for a refund, but that’s not the point. Myers should take responsibility training staff in the warehouse or where their packing is how to pack- attention to detail - ensuring they are packing what was ordered. It’s not just the disappointment but you know, the hassle and the time you spend returning them. I bought it to wear to a special occassion am going to - but what i received was totally different than what i ordered.