Heritage Cotton Mattress Protector
I purchased a Myer Heritage Mattress Protector Superfine 100%Cotton. I am so impressed with this Mattress Protector. It stays put and is great quality, comfortable and cool
I have a Sheridan one that constantly moved and might I add is not of the quality of the Heritage one. Sad for me as I was a big Sheridan fan. Well done Myers, this is a Quality product.
Pitt St Mall Myer - Absolutely ABYSMAL
Pathetic service, extremely difficult to get through to speak to anyone. I'll never ever return, as a women in her early 40's who has spend power, you're alienating our demographic at a rate of knots. Your business model is dead. Let it go.
Poor customer service
They cant help customer no matter how i tried reaching out to them. I just need help from them to redirect my order. So dissappointed with them. Not worth it
First of all a warning.....read the discount signs thoroughly. Big discount signs, but they only apply to the top shelf!! Bought 3 items expecting 25% discount only to find I got 0%. I did not have the time or inclination to change my choices. I also got the impression that this was a common occurrence and the till attendant seemed amused!
Also, no one around offering help, and the changing rooms were a mess, with clothes on all the hooks, seats and even the floor.
New Myer Returns Policy UNFAIR on Consumers!
Myer has recently introduced a new returns policy and it goes against the Australian way. I would buy gifts on clearance for family and friends, most times they'd keep it but sometimes they wouldn't want it- hence i would go back to store and get a refund and i would ALWAYS go back to Myer to shop another time for myself or others. Yet now if you buy from the clearance item, even a gift for somebody you'd have no idea if they'd like it or not- you CANNOT exchange the item for something else or claim a refund- so you're stuck with an item that y...ou or your family and friends don't want and MYER has your money. What a disgusting way to treat your customers- clearance or not clearance your consumers have the right to CHOICE - and if its within the 30 day guidelines it should be no questions asked! I am never shopping at Myer after this, other department stores have fair guidelines for returns and exchanges and i will not spend another cent there whilst this policy exists!
Very slow at refunding - had to chase them still haven't got the refund
Still waiting for a refund - they say it may take 4 weeks but are not sure when it will be refunded.
I called customer care with the tracking ID etc and they said it might be refunded when the item is 'sighted'.
Order from the iconic instead.
- Myer Online Store
- Verified customer
The worst online service
I made an online order using click and collect service and spent more than an hour trying to pick up only the items that were “available” in my local store and adjusting my cart to make sure all items were available at that store as I needed them asap, and based on Myer online store my items were ready to be picked up the following day after 10am. Although I was qualified for a free delivery, I chose click and collect because I was trying to save time. I was wrong, I waited two days for an email that confirms my items were ready to be collected...then I went to the store to inquire about my order only to be told that most of my items were released which means they were not available at the store. I was told to buy what I needed from the store and return the online order once I get a notification that they’re ready for collection. You also purchase products and then a few days later you get an email that tells you your product is no longer available and that they’re giving you a refund. Bummer. Delivery also takes a very long time-more than a week sometimes-. I used to like Myer but to me it makes my life harder. There’s a lot of alternatives out there with better service. No more Myer for me.
Great service from leonardo sydney city
Our office required an updated coffee machine. Over the phone,leonardo price matched with another retailer [$150.00 discount]. The very next day walked with the machine to our office during his lunch hour! Will make sure we come back again for such outstanding service..Thank you leonardo!
Toy ordered 30/9 - no delivery by 8/10
I phoned Myer - I had been over charged and tossed into too hard basket. Shopped at BigW today, now have the special birthday gift.
Pathetic send wrong and they don't care!!
Worst online store ever!!! Avoid buying from myer online........ I've been blown off left right and centre paid for item and postage got sent wrong item, now have to return item and they have to see it before ship correct item out!!! Pathetic ++ oh and the kid now didn't get what he wanted for his birthday so thanks myer - no wonder your share price is a disgrace. The apple doesn't fall far from the tree!
Avoid avoid avoid
Customer service blame you basically and tow the party line on return policies and make up a ton of excuses!!!!
Very terrible online service plus click and collect
I bought an item about three weeks ago online using click and collect, I’ve being to the shop 3 times without getting the item because it wasn’t ready for collection. To my surprise, I went there last Saturday to collect my item only to be told the item has been collected, by who??, they don’t know. All they know is that the item has been collected. I waited for so long to no avail, I was asked to go and they’ll call but has since not heard from them. I’m going to fight for my money. And I don’t think I’ll shop at Myer online again.
What an ordeal!
Was shopping instore and was advised to buy the top I was after online as they didn’t have my size. No problems as I had purchased an out fit that went with this top. After ordering online I was sent the top in the wrong colour. After a lengthy phone call to Myer online I was assured that yes the mistake would be remedied after I had to pay by card for another top then return the wrong one to PO and wait a week for a credit on my card. Received the second delivery only to find it was exactly the same top I had returned to them. Another very len...gthy call to Myer online, 40 mins repeatedly on hold then was cut off and had to call back. Then received a call back the following day telling me to ring my local Myer store and get them to organise the correct top and then was told I would need to go in store to collect the new top and return the wrong one. I live 45 mins away from a store. So much for customer service it was all put back on me. My only mistake was thinking I could deal with Myer online successfully. Myer if you are offering an online service please follow it through, I will be shopping elsewhere in future!
understaffed, no customer service
Fed up with the lack of sales staff at myer stores,especially in shoe departments.. waiting 30 mins to get a shoe size is not acceptable.. trying to even phone the store to have something put aside is impossible with no one to answer the phones.. no wonder people choose to shop on line
Deliberately didn’t go into a local Myer store and chose to purchase online. Purchase was to come with a gift. Even though I was told I would receive it I got an email telling me my gift was cancelled. I would not have purchased this item if I had gone into the store and the gift was not available. Very misleading and disappointing.
Ordering online? Forget it!
I loaded 22 items in my cart during a Myer Supersale, but when trying to check out all 22 items were unavailable. Even though they were still listed as available online and I could add further items to my cart. I tried 5 times to check out but to no avail. I took screen shots of my cart as proof of the pricing and stock items.
I rang customer service on Monday at 9am to query the website error, as all 22 items being unavailable when listed as available must be a technical error. The customer service agent gave me an email address, told me to s...end through my cart screenshots and that Myer would be happy to honour the pricing displayed. I did so, and got a reply back days later saying that none of the items were available, so they couldn’t honour the pricing. I went online to check, 15 out of 22 of my items were available: in fact I ordered them to prove it. Needless to say, after 4 different “customer service” agents telling me that Myer would honour the pricing, well guess what? 2 weeks of me chasing them to try to resolve the issue, and I give up! Perhaps they put barriers in place just to exhaust you? I only ever bought clothing and household goods from Myer and have shopped there for years. This order was in excess of $1000. I will NEVER shop at Myer again. Good riddance!
Terrible customer service
I ordered a Seed skirt through Myer online, it arrived faulty. I rang Myer on 19 September to advise them of the faulty skirt. The person who took the call had to go check with his supervisor on every single question I asked. After putting me on hold for a long time i asked whether I could speak with the supervisor directly he said the supervisor was on the phone. So I continued to be put on hold. I advised the person that instead of sending the faulty skirt back and get a replacement in the mail which would take at least 10 businesses days bac...k and forth, I wanted to take the skirt to a local store to get a refund and order another online so that it would only take 5 businesses days to get my replacement skirt. However the only problem is that the skirt is $69.97 which is 3 cents short of getting free delivery I wondered whether I could have the delivery fee waived. After putting me on hold for another 10 mins he said he could put the replacement skirt through over the phone to avoid me getting charged delivery. I agreed and gave my credit card details to him. He said it was declined I gave him another credit card from a different bank he said it also didnt work which was strange because I used both cards that morning and they both worked. After being on the phone for 50 mins I finally got the supervisor Kirsten who said that she could give me a gift card to cover the delivery which I agreed and placed my order online using one of the cards I gave the details to and it worked without any issues. The whole call took more than 1 hr. The new order was placed on 19 September straight after the phone call. I rang up on 23rd to chase up the gift card and to advise that I still haven’t received a dispatch email. I was told both will happened in the next few days. I rang up again on 25th and was told that again the gift card and the dispatch email will happen soon. After that third call I finally received the gift card by email but still no dispatch email. Finally today on 4th Oct I rang up again and was told that the supplier had ran out of stock and my order will be cancelled! I actually specifically asked whether they had enough stock on the 19 Sept and was told they had plenty (but to avoid disappointment I ordered the skirt on 19 sept anyway) so for Myer to now tell me, more than 2 weeks after I paid for the skirt, that there is no stock is ridiculous! I initiated all the calls. At no time was Myer trying to contact me to tell me there is no more stock. I am so disappointed because I really wanted the skirt! The level of ‘service’ provided by Myer online is totally unacceptable I will not be buying from their online store ever again.
Good display in store and very enjoyable experience and friendly staff ..
Star rating is 5 for perth city beautiful store much recommended than other myers at any other place in here
- Myer Online Store
- Verified customer
The products are faulty
I ordered a pair of jockey nightwear and it was torn. The top had holes in it and the shorts looked worn out. Buying online from MYER is always a bad idea.
Wrong item sent, late and still had to pay return postage.
I ordered a grey 100% cotton 3/4 shirt. They sent a red polyester frilly short sleeved blouse, a week late. Returns refused me free postage for incorrect order because I wished to return another item.
Excellent customer service
I was in the Northland VIC MYER over the weekend and was looking to buy a gift from a wedding gift registry. The lady sales assistant that served me went above and beyond in helping me meet my needs she was so good, she was the only one I could see on the home ware floor but really helped me pick what to get from the registry she knew most things and where they were on the shelves and helped me put together a selection of gifts for the bridal shower. She was pleasant and amazing to deal with.
The reviewer stated that an incentive was offered for this review
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Questions & Answers
The worse experience ever with Myer online, I ordered and expected to receive in the time frame however they never delivery good customer service, all they could ever say is unfortunately! I mean everyone is busy when they expecting an items they already set up their time frame, especially to click and collect at the store. When i came in they told me unfortunately it's not ready to be collect, asked them how long it will take, they answered they don't know?!! Ridiculous experience with them many times, i think i will better shop with DavidJones instead.
I just received clothing from MYER online only to find the electronic tag has been left on. I tried to call but there is a message stating "they are experiences technical difficulties with their phone lines and cannot take calls". I live in a rural area so the nearest MYER is hours away. So my question: does anyone have an email address i can contact MYER on? That way i can upload photos as proof in an email. If you click "contact us" on the website it directs you to FAQ and no contact details.
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