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Would not allow me to reset password
I try to change my password using forgot password on Myers online website.
I do forgot password and get a link. Next I try to change the password.
Guess what happens when i submit the new password
Error !! Your password link expired..
This happened 3 times. Come one folks.. even IT grad out of college can get these things right.
Its something so basic that we never think about it. here i am writing a review about something soo damn basic.
How can we trust you with credit card and private data if you cannot get such simple things right.
I have ordered clothes a few times & the stuff is always good & arrived quickly, even whenI thought delivery would be slow.
Worse customer service ever
I am a legitimate customer waiting on a purchase since 4 September 2021. Thrice I have called the customer service line informing them that my parcel appears to have been lost by Australia Post. All times I waited over 30 minutes to speak with someone. On the first occasion I was told Australian Post or Myer would contact me within 48 hours of my informing them my parcel had not arrived. Lie! I rang again 48 hours later and was told I could not get a refund until Australian Post replies to them about the whereabouts of the parcel. Absolutely ridiculous. I have lodged a dispute with my credit card provider. Surely, Myer has a policy about lost packages? Does Myer not want return customers?
I get things from US and UK faster by far than from Myer. They are hopeless. I am still waiting on my second online purchase after many days with no indication apart from the initial confirmation. I should have learnt from my first purchase
Item not received
My order is still in processing stage still 5 days after order placed. Customer service tried to be helpful. I still have no updates where my order is. It appears to have been lost in the system. I wish I had read the reviews before ordering. I would have thought a big company like Myer would have been more efficient. To top it off I have seen the same item $20 cheaper elsewhere. More fool me will not use Myer again.
Terrible customer service, no tax invoice
Myer does not provide tax invoices and the only way to request one is to call their call centre - which takes over half an hour to talk to a person. I've done just that and no tax invoice after 2 days. Simply appalling. A tax invoice is a basic consumer right. Never ever buying there again.
Unbelievable poor service
I have made an online order of a pair of boots & Bra but I found out there coming separately yesterday so one is coming today & one is pending & they have no idea where it is .... Why sell something together if there not coming together ??? Myer should know when ordering if there available when purchasing on the same day of order date not contacting the customer a day before delivery that one item is coming. Unacceptable. ..why take people's money up front ??
Telephone Customer Service
I have attempted to contact customer service on several occasions and every time I’ve been on hold at least an hour before being connected.
Half the stories in Australia are lockdown, that means you have hundreds of employees not working. Why not have more people on the phones during these times when it is clearly busy.
I love shopping at MYER but the customer service is terrible
Bought presure cooker 2 months ago.
They haven't given a tracking number yet.
Called 14 times , emailed 9 times.
No proper answer.
Keep saying we will send an item with tracking number.
Spent 700$ , got nothing
Im still shocked why this massive company can be dishonest.
Please stop replying to me that sorry to here that, please call this and email your concern to us.
Its absolutely unbelievable.
Only Click & Collect or delivery available yet items are 'In store only'
My city has been in lock down for a few months and will still be for another month or so, and it seems Myer didn't take that into consideration when listing so many items on its website as 'In store only'. Obviously this means these items are unavailable for purchase since only Click & Collect or delivery orders can be processed. There's no way to provide feedback on the Myer website so here it is. Way to lose money by making so many products unavailable for an entire city to purchase, especially when Myer decided to launch sales.
Bad Customer Service and Return
Tried to cancel an order the same day the order was put in but was unable to do so. Sent an email on the same day to customer service to cancel order. Received a reply 5 days later and was told that order had already processed to far. Then I sent an email on how to return the item once I received it. Awaiting a reply.
Rang customer service and waited 1 hour with no reply left waiting so I hung up from the call. Would not recommend shopping online as customer service is very very bad.
what a joke "same day click&collect"
I think this is scam they are advertising same day click and collect. it's already been a week since I ordered and even it says available in stock but I'm still waiting. never updating status of order. it's like you shut up and just wait as we don't give a damn about your time and money. thank you very much MYER
Cannot make any changes or problem solve
After I ordered where it said 7 to 10 business days (I need the order in the 10 working days for my wedding) only then I got a warning that there are delays. Trying to be proactive, I called and held the line for 50 minutes to ask if they could change it from deliver to click n collect (they could see it was I stock in store) only to be told that option is suspended and they cannot. I was then told to go buy the product again and later return it whenever its delivered, as that's the only way I can get the item in time. They also told me a manager would call but I'm yet to receive a call. That's not customer service!
Not competive with their sale prices.
I have purchased sale items else where at much more competitive sale prices. Sales are not very genuine here. Recently bought a Kenwood stand mixer, Myer sale price 649.00 at David Jones 589.00, exact mixer. This is just one example.
Missing item and lack of problem solving
I am so disappointed with Myer customer care and the lack of problem solving. I do not understand how your mistake at your end became my problem. I ordered some items for a pickup from Castle Hill last Thursday, and only to find out an item was missing when I got home. I called the head office and informed them that I need the missing item immediately, but I was told there is nothing they can do, I will have to wait until Monday 20th, to pick it up and only if I received an email. Well, here I am, it is Tuesday the 21, and I have not received t...hat email yet and still waiting to pick up the item. I just called the hard office again and still, there is nothing they can do. I had mentioned that I really need the item by Monday as it is a part of a meeting tonight and that the missing item needed to be delivered on time on my side. It is already inconvenience that I need to take off some hours from work to go back to Castle Hill to pick up the missing item. I understand things are a bit crazy for everyone right now, but please, don’t make mistakes and runaway from fixing them. Fix your problem next time if it is not a customer fault. This whole process has been stressful and inconvenience for me.
Questions & Answers
I ordered on the 9/9/2021 a jug and toaster paid by PayPal. Now 14/9/2021.Still no email or confirmation invoice 1o85658243
Not good practice slack indeed.
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