Myer uses Couriers Please to deliver products customers purchase. Complaint after complaint about Couriers Please on various online platforms (one popular review site records Courier Please as having 90% negative reviews). Myer is being mentioned within those complaints as still using this unprofessional and dishonest courier service to deliver… Read more
goods customers purchase from their store. Reviewers are warning others not to buy from Myer and other stores (Kmart mentioned frequently as well).
As a disabled person who frequents online shopping and relies heavily upon this service, there are things I would like to buy from Myer - but yet I won’t, purely because of the courier company Myer uses. I cannot take the risk that I will never receive what I paid for (couriers are clearly stealing parcels if you read the reviews) or that I will somehow miraculously receive the parcel but it will be damaged (couriers throwing parcels).
Proceeded with order which was to be sent to a different address than mine for a birthday present. The order site asked for a delivery postcode, I gave the postcode, was then directed to Paypal, thought it must redirect me back to do the address but it didn't so the order was processed to be sent to my address. Rang the next morning, after… Read more
waiting an extraordinarily long time I explained my issue. They said I would have to contact Australia Post or the courier assigned to my order on track my order. They said if Aus Post or courier didn't get back to me to ring Myer again and they would follow it up with them. I asked if we could cut the middle man and for them to contact now, sorry, not possible. It is now 3 days later and I keep getting "error, something went wrong" when trying to track my order, so I have no idea if the order has been processed. I have tried on the phone and pc. I am now waiting, and waiting to speak to somebody. Subsequently, no birthday present. I will never, ever purchase from Myer online again.
Warning re Myer Online Returns: I have had lots of good experiences with Myer online store until my last order. I ordered some bras. One pair came enclosed in a plastic bag with it's tag unattached and loose in the bag. I returned that bra because it did fit, in the bag with its tag, just as I received it. Myer online warehouse returned it to… Read more
me and said they could not refund me because the tag wasn't attached!!!! They didn't even phone me to ask me why it wasn't attached! They simply returned it with a note to say it was unreturnable because the tag was unattached! I phoned them to say that I recived the bras like that from them but they would not accept my explanation! I find this pretty upsetting as I have been a good customer of their's for a long time with no issues until now! So Myer themselves sent the bras to me in an unreturnable condition and I'm stuck with them! I'm left feeling vulnerable when it comes to online shopping now! That an online shop can send you something in a unreturnable condition and you are landed with it!!! What can we do about this??? I could have phoned them when I received the bras but would they have believed me? I have contacted ACCC and have been advised to write a letter of complaint.
Reviews with attachments
This review was rejected when I submitted it to Myer. They said it didn't meet their requirements. I had written, "Disappointed on two counts. Firstly, the quilt rustles as if it is stuffed with starch tissue paper. Secondly, I was fooled by the map of Australia on the box. It is made in China." I was originally concerned because when I had… Read more
bought it in a sale, I had been told that I definitely could not return it. Thankfully, I did return it, and was refunded, because it was not fit for purpose.
Anothetr dissapointing online order. Damaged gift boxes. I have understood Myer have no processes and standards in place to make online shopping an option or a good experience, zero convenience. Happy to shop elsewhere. I
Review for the product Delonghi coffee machine – Purchased product on 28/02/2024 online. Hardly used. While using the milk frother instead of steam, water comes out diluting the milk. Friends advised to take it back as faulty, took it back, asked for refund or gift card to buy possibly another coffee machine, however, since it was beyond one month suggested to repair it. Issue still persists. Very unhappy as product does not fit description. This time filmed as yo what happens.
Really disappointed with the packaging of the product. It just destroyed the coat I bought for my mum.
- +3
I bought a Regatta knit dress in Myers Online on 24 April 2026. I received it yesterday and excitedly opened it only to see it wasn’t the dress i ordered and when i checked it wasn’t even the brand. How come those who packed orders never checked what they are packing? This is the 2nd time it happened to me. Well, yes i can return for a refund, but… Read more
that’s not the point. Myers should take responsibility training staff in the warehouse or where their packing is how to pack- attention to detail - ensuring they are packing what was ordered. It’s not just the disappointment but you know, the hassle and the time you spend returning them. I bought it to wear to a special occassion am going to - but what i received was totally different than what i ordered.
I wanted to purchase a couple of Sass and Bide items and missed the cut-off from their direct website so I had no other option than to purchase through Myer online. I ordered on April 7th, the goods were delivered on the 24th. I understand sometimes there can be hold ups and I did receive an email about a week and half after my order was placed so… Read more
I decided to exercise some patience. However after waiting all that time I was horrified when my delivery show up. A small to medium post pack showed up looking like it had a ball inside and when I opened it indeed what I found was my otherwise beautiful palazzo pants and fine mesh skirt both just stuffed in carelessly, both rolled in balls like they'd been thrown in a dirty laundry hamper. I'm just flabbergasted that Myer think this is acceptable!
Very disappointing experience with Myer. I purchased a coverlet and matching pillowcases that were clearly advertised as a pair, only to receive a single pillowcase. Myer has acknowledged this was an error on their website, yet they are refusing to honour what was advertised and will only offer a refund. I specifically purchased the items… Read more
together (over $340) to have a complete set, so a refund is not a reasonable solution. Extremely frustrating that a large retailer will not stand by their own advertising. Poor customer service and no accountability.
- +6
I bought a set of four teacups and saucers, which really were just individual items sold together, each of them having its own price sticker and could be sold individually. When they got delivered, one of the saucers was broken, so I took it to Myer for exchange. The staff member there was incredibly rude to me, and told me that I had to bring… Read more
the whole set back for a refund, and to then buy the set again. I told her that the saucer was the same as the one sold individually (and I'd brought a new one down from the homeware department for exchange, which had the same price sticker as the one on the broken saucer), but she kept insisting that she "didn't make the rules" and that she was right. One of her colleagues then intervened to say that it's possible to exchange just one saucer, but also that her colleague's position was also right (an impossible assertion).
A few weeks later I got an email from Myer inviting me to write a review of the set for a chance to enter into a sweepstake. I mentioned that it was a horrible experience getting a broken dish exchange. I then got an email back from Myer alleging that I had not met their requirements in review. Having looked at the requirements again, there wasn't one that I even came close to breaching, but of course Myer doesn't like people sharing the ugly truth of their horrible customer service.
I then forwarded the email chain to their customer service, and after multiple attempts at asking them to read the chain, all I got back were four requests to provide information on what happened, and two requests for me to clear my cache before posting. One even asked me to confirm my "full name, phone number, and email first".
This level of incompetence is unbelievable, particularly for a large company like Myer. Its customer service team can't deal with an accusation that Myer made against its own customer. I will post images of the emails, so you can judge for yourself.
They advertise a certain discount online in sponsored ads then when you click through and go to pay, the discount is no longer available. It’s misleading and deceptive conduct.
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These lipsticks keep me looking young again! A worthwhile product to buy! Show details
WELL! To say I’m annoyed is an understatement! They sent me the wrong product. No problems, gave them a call to sort out as their online chat doesnt have an option for incorrect products, only a full return. Customer service was less than helpful, wanted me to take the refund and repurchase the same item again at full price, but begrudgingly said… Read more
ok, she’d process and when they got the item back they’d send. No problems. 4 days after receiving notification they’d received the incorrect item back from Australia post i still had no communication so called them, they were all “yeah, it’s an acceptable time frame still” so wouldn’t even follow it up. They requested via email i do a review, so I did one outlining my shopping experience and received the below notification from them saying it wouldn’t be published! Obviously moderating consumer dissatisfaction, so that made me furious enough to share it here. PS a month after my initial order i still don’t have the correct product which I ordered for a trip I was taking. Last ever online shopping purchase from Myer, they are useless and their service is non existent. Have attachéd my original review along with their response. Nothing to moderate in it, just not what they wanted to hear obviously!
They are an absolute joke. I purchased a dress online and it had makeup all over it when it arrived. They could not miss seeing this when then packaged it. For a month now they waste my time and keep asking for information I have already provided them.
We purchased three dinner sets from Myer at Westfield Chermside. When we reached home, we realised that one of the sets was a display item and that one piece was missing from each set. We returned to Myer to explain the issue. The staff member gave us the missing pieces from the display table, without even offering an apology. The salesperson… Read more
should have ensured that the set was complete before selling it to a customer. When we returned, her attitude was very rude, which was disappointing. We did not expect this kind of behaviour from a Myer staff member.
The dinner set costs $229.95, which is not inexpensive. My wife requested a brand-new set, and the staff member took one from the shelf. When my wife asked whether we needed to check the contents, the staff member responded, “If you want, you can check.” This did not feel professional.
We went to Myer Belconnen today to buy a wok and two frying pans. We were assisted by Grace, who was truly exceptional. She was extremely helpful and recommended that we purchase a complete set instead of buying individual items. We ended up buying the Baccarat Stone 6-piece cookware set, which was on sale. When we went to the cash register,… Read more
Trump was also very helpful and recommended that my husband get a trolley from outside, as the cookware set was quite heavy.
After lunch, we ended up going back to Myer again to buy some beautiful Home & Garden white towels—they are incredibly soft.
We really appreciated the excellent customer service. The staff at Myer Belconnen are always friendly and helpful.
We wish you all a very Merry Christmas.
Today I went to the Myer in Penrith to buy a Xmas gift for my wife (perfume) Firstly when I approached the store counter the staff member was having a engaging conversation about personal business for about 5min Then when I was tended to the staff member was rude as I disrupted there conversation they were having Then I asked this staff if Myer… Read more
price match against other retailers because on there website they say they do only if you ask The staff member became more rude and said what website there is no website and didn’t want anything todo with me treating me as a person that shouldn’t be there shopping. Well done Myer for hiring such a arrogant staff member and I’m so sorry that battling people like myself thought it would be a great idea to go shopping there
Latest follow-ups
First for first time, (Myers normally very good), an item was an attempt delivery to my place. Normally then I get a message to let me know it is at my local post office. A couple of weeks after the order I view Track my Order and it stated the… Read more
courier driver attempted delivery and the item was being held. It stated the driver left a card. No the driver didn't leave a card. In fact cards haven't been left for sometime now you get a text. The destination of the parcel was not listed. I rang Myer Customer Service and they too couldn't work where the parcel has been left. The customer service operator told me she would get back to me. Three days later, she hasn't. I ring again. The next customer service officer put me through to store purchases (I told him it was in fact an online purchase. He still transferred me. In fact he couldn't wait to 'pass the buck'). So of course the girl I was put through to then states I need to ring customer service as they don't do online. I told her I had in fact rung customer service. Very frustrating I told her my story yet again and she said well clearly the issue is with the courier. Wrong! Myer subcontract to the Couriers. It was Myers parcel, I have paid for it, I don't have it and I don't know where it is. I can't contat the couriers so why am I being disadvantaged? Second girl also tells me she will get back to me. Has she, no of course not. It is clearly rhetoric. I am extremely disappointed (of course you can't email Myers only phone. That is not suitable and doesn't work. They give you the distinct impression they don't care and can't wait to end the call as quickly as possible). This was meant to be a birthday present for a birthday which has now passed. So I have no choice but to post this. Perhaps Myers will get in touch and do something now. I wish I had read previous reviews on this site. Clearly the Couriers are hopeless and have care factor of zero. Terrible drivers and quite rude and very unfriendly. Certainly bringing myers business down. I have no choice but to go to ACCC now. Never buying from Myers online again. Jenny N
Follow-up · Again same courier. Rude, doesn't follow my requests. No hello, goodbye. Bashes on the door and rings doorbell. It always frightens so again I had to ask him just to use rhe doorbell. Nope. He yelled some abuse at me and drove off. Have reported the matter to Aust Post again as he is a contract delivery driver for them. I doubt I will order online again.
I am writing to formally raise a complaint regarding an undelivered order placed through your store for a seatbelt adjuster, purchased for my pregnant wife. She received an order confirmation email, but no further updates were provided. A tracking… Read more
number was issued, however it has never worked. After following up, we were told the item was “delivered,” despite there being no delivery notification, no tracking updates for over a month, and no package received. You later provided a photo allegedly showing proof of delivery, with a date stamp matching the claimed delivery date. I was working from home on that day and can confirm there was no buzzer, knock, or delivery attempt. We receive deliveries regularly at our address and have never experienced a missing delivery of this kind before. It is now the end of January and will be February tomorrow, and despite repeated follow-ups, we still have no resolution. We are continually told that you are “waiting for the supplier to respond,” which is not an acceptable outcome. As the retailer, Myer is responsible for ensuring delivery or providing a remedy internal supplier delays should not be passed on to the customer. At this point, I am requesting immediate action, not further delays. Please confirm within a defined timeframe one of the following: A full refund, or A replacement shipment with valid tracking, or A clear resolution plan with a firm completion date If this matter continues to be delayed without resolution, I will have no choice but to escalate this further. I expect a prompt and definitive response.
Follow-up · The item cost was $53 The payment made via online, and the delivery method was questionable because they did not give any updates if their is a delivery schedule and didn't even bother to notify if the item was delivered. Until now there is no resolution. We didn't even received the item. It's another $53 loss for us which Myer pocketed. They… Read more
DO NOT USE MYER ONLINE! Ordered a Tramolina Lyon frypan online, and 6 weeks later Myer refunded the purchase amount as they didn't have the frypan. Got the pan direct from Tramontina a few days later, but it was slightly more expensive, and now Myer… Read more
won't reimburse me for the difference even though they're liable under Australian Consumer Law. The reviews show that so many people have had the same issue! And I'm a Myer One member! Not "my store" anymore!
Follow-up · Why was it unavailable? I don't know because Myer have never offered an explaination. My guess is they never had one to start with, and when they realised it was easier (for them) to cancel the order in lieu of purchasing from a third party, they looked after their own interests. What was the refund process? They simply refunded the amount back to… Read more
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Positive reviews
I purchased floor rugs , and I am extremely happy with them . As they look amazing , And the value for money and large size I purchased. So easy to buy Myer online , the whole Process was so easy from the time I ordered to delivery .
I shopped in the TS section of Myers Melbourne store and was blown away by the change room facilities! It's a huge area and each cubicle is well lit with plenty of space and a huge mirror in each cubicle. Show details
I had an excellent experience at the Myer Burke St Melbourne CBD fragrance counter over the last 3-4 visits in a week. "Angel" at the fragrance counter was very helpful and knowledgeable. She quickly understood my fragrance preferences and suggested options that suited my taste perfectly, and I ended up purchasing a few based on her… Read more
recommendations to add to my fragrance collection. Her product knowledge and professionalism made the experience enjoyable.
Negative reviews
I cannot believe how bad this place is.... in store is always brilliant. One time though they gave me incorrect information and it cost me my gold tier status, no problem I thought, I'll call and get it sorted, and I kid you not, the rep was so extremely unhelpful, he felt like he was literally blaming me for not spending enough (even though I did… Read more
and then more)
The issue is I did a refund a particular time when the renewal was coming up (which for one I didn't realise but secondly the Myer person doing the return said I was still over the threshold) which ended up being incorrect for some reason.
Regardless it was so SO close it was just an obvious mathematical error from the store rep and I would have just either returned the item another time or just bought something else (as we're talking $20 here when I had spent over 2.5k)
So not only did the phone rep refuse to do anything and blame me..... when I asked to speak to a manager, he said "They will just tell you the same thing"
At this point I got quite a bit peeved as not only ethically you are blaming me for someone else's mistake (your own employee) but now saying you won't do anything about it and a manager wouldn't see reason.
So I ask to speak to them anyway, of COURSE they are in a meeting (as they always seem to be with ANY company when you call and ask to speak to one) and promised me a call back the next day. Well that didn't happen, nor the next day after that either, nor the next day.
When you spend thousands of dollars with a company and they then stuff up or give incorrect information and this affects you the customer, the company needs to rectify the situation, not blame the customer which will then take their business elsewhere.....
We're not talking a small spend customer here, I spent over the threshold in half of the required time frame so I would have been on track then for platinum tier status, yet they casually do not even care in the slightest.
I'm not sure if this is just their typical customer service or just this rep as this is the first time I've ever had to call Myer.
But if I find out this is the usual and they don't resolve the problem, I'll be taking my business elsewhere, because the brands I buy from Myer are available at David Jones or even direct with the brands themselves online, so there is ZERO reason to shop with them directly if this doesn't get sorted.
Terrible experience. After placing an online order, realised that they were sending products to an old address. I checked my account and I had the correct address so tried calling Myer customer service. Finally, after 2.5 hours of calling, waiting and getting hung up on, got through to a human with very bad oversees line. She was unable to help… Read more
rectify Myer's mistake!!! I'm Extremely unhappy, that I wil.l probably never see my substantial order, due to Myer's system error. Will never shop with them again
Had an arduous trip to Myer Parramatta due to trackwork today to buy some Soho Summer Nightwear. Only to find the Store had removed all the Summer Nighties and replaced with winter.So why are numerous Summer Nighties still be advertised on your Website.Shame on you Myer. You have lost me as a Customer
Recent reviews
I visited the Myer Melbourne CBD store today to buy Chanel products and their service was terrible. The Chanel staff at other stores including David Jones are much better. The girl who served me showed very poor service in both not offering to gift wrap my items and/or offer any free samples as they usually do. They were not even busy to have any… Read more
other excuse for this poor service. As a result, I will never purchase any Chanel items from this store again and would strongly recommend going elsewhere!
Absolutely horrible experience. Glitch with online ordering system. It defaults to an old address. On receiving the confirmation email showing the wrong address. Called Myer within 5 minutes. They apparently can’t change the address and need to wait for the courier email. Received the courier email called them within 5 minutes and changed the… Read more
address with them to the correct one. There internal system takes 24-48 hrs to update. After multiple calls to Myer and the courier company to ensure my items don’t get delivered to a wrong address, what I was concerned about happened. No accountability or follow up done. The courier company is like the sender Myer are responsible. Now I am out of pocket. Will never shop from them again
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I forgot to mention it got the same order/style number i ordered which they included in the parcel but what they put inside wasn’t what was described