Reviewer Photos & Videos
Came well packages in good time
i enjoy shopping at Myer in store, but there isn't a store close to me so I thought I'd give online stopping a go. i purchased a kids hat, a air fryer attachement and two artificial plants. I was very curious to see how the artificial plants would be packaged, and I was very happy to see how well packed they were, absolutely no damage at all.
Positives overall was items received in good time, sale items at a great price, and items were all as described.
I would shop online wit Myer again
Employ and train your staff
This was a year ago. I googled and there was a Kobo Clara available at Marion store. I drove there (about 20kms). No saff in electronics area and lights were turned off. Asked for help. Message was relayed back 'we don't sell those'. Asked to speak with manager. So then they searched out back - and found it - and sold it to me. I got a 10% discount.
Even the Salvos is a better place to shop
Myer is more like a maze you have to make your way on the walkways dodging clothing racks or dump tables without getting hurt.
More like a junk store
Don't think they will survive the Coronavirus outbreak.
They should treat their staff better
Worst customer service ever received
Ordered a click and collect order and when i went to pick it up they said the order had not come through yet (why cant you process it then).
The next advice was if i pay for it in store i can cancel my online order and get a refund.
When i rang to cancel it they said it wasn't processed yet i will need to call back. (yet again surely you can just cancel it)
So then i called back the next day and they said it would be cancelled and refunded within 5 days.
I have since called 5 times (each time at least 10 minutes on hold) and emailed multiple times - it has been 14 days and i still have no refund.
Each time the only thing they can say is that the last person didn't process it correctly.
Unreliable and uncommunicative
I ordered an office chair online on 23 March and was only told by email on the 26th that my order had been cancelled, with no explanation at all. To add insult to injury, the money had come out of my account just before I received the email, which stated that I would receive my money back in 3-5 working days. Awesome service....
Used product, wrong size, opened the package
Myer online, how could you do this to your loyal customers. We have supported your business for many years BUT look at what you did to your customer. Sold to me a used/opened product. Worst than that, it was the wrong size. It was put back into an opened package and seal by secondary sticky tape (not original). I trusted the Myer reputation when I came to collect the order, I did not open until today (I bought it for cold weather days). I am so disappointed, it means I have to make another trip to Myer to exchange it. Why????? Added to that, th...e staff (older caucasian staff, short hair, at the hub (Click&Collect Hub Bourke Street Mall), was very rude, you are tarnishing the Myer reputation, rude customer service, no surprise why not many customers around in these days).
Myer Vue Cookware Set- Do not buy
Bought this Vue cookware set from Myer at Werribee Plaza in 2014 with a 10 year warranty.
My cookware suffered after a couple of years of use.
The main attraction was they were dishwasher safe.
I finally decided to to take them in for my warranty claim a month ago and i was met with, "you scrubbed them so you voided the warranty" and i absolutely did not and this is nothing short of insulting.
They failed because of the dishwasher which also caused the inner material to fail and they eventually burned.
I was expecting to exchange them but whe...
Took money from my account but didn't process my order
I ordered two items, it came up that there was an error and the order didn't go through, so I went to do it again but realised money was taken out of my account and my gift card I had used. I have no order number as the order supposedly didn't go through, Myer needs to fix this problem or return my money and gift card, this is very poor service.
- Myer Online Store
- Verified customer
Easy communication and delivery
After experiencing a company that gave me nightmares with communication, attitude and delivery I appreciate Myer’s online service for their prompt delivery and easy communication when I had questions. Two wall decors came broken during delivery in one of my orders and they have rectified the issue without hassles.
- Myer Online Store
- Verified customer
Terrible Customer Service.
I ordered a pair of pillowcases on sale and to my surprise one pillow case arrived. I rechecked my order and shipping confirmation and it stated ‘pillowcase pair.’ Which to me means two pillowcases. Anyhow I contacted their customer service by phone and the girl I spoke with was lovely however after explaining the situation and offering to forward my order confirmation I was advised that it was an error description and that they could send me another pillowcase but I would still have to pay for it (though they would ‘honour the sale price’.) An...yhow, I ended up initiating a return, but my issue is that even if it was a description error I still purchased this item under the premise that the pillowcases were sold in a pair. Also dealing with other online companies they usually happily have me forward my order confirmation so they could further investigate and usually honour the purchase. There was no acceptance that I had evidence of my order just a feeling that because it was a small order then no further investigation was required. Disappointing to say the least. I truthfully don’t think they actually care at all about their returning or new customers.
- Myer Online Store
- Verified customer
Worst customer service. Can see why people dont shop here anymore
I ordered a shirt online during a sale. The shirt became out of stock which was fine, I was happy to wait. The order apparently froze and they had to cancel the order. As the sale had ended they wouldnt honour the sale price!! What a load of crap! Further more, I could see that there was stock if I ordered it today! Pathetic!
not happy with the worranty job !!
I am very disappointed with the language section at Penrith Myer. The way the handled the warranty is not good. I left my suitcase not even 2 months after I bought it. It had a small crack 2cm along the pocket ( poor workmanship) left to there under the warranty repair. Come bac after 3 weeks not fixed as according to them not covered by warranty but baggage handlers. Not even that , the suitcase had more damage done then when I left it at the store in Penrith. The side is ripped with fabrics hanging on the side and stitches as well. Not happy can’t trust people should have taken photo before I left it in their care
Thank You, to the helpful and friendly staff at the Clinique counter.
A huge ‘Thank You’ to the helpful and friendly ladies at the Clinique counter at Myer, Doncaster. I am always impressed with the ladies who have excellent product knowledge and provide friendly customer service.
4 Year Old Cologne = 2 years out of date
I ordered a 125ml bottle of Acqua di gio profumo online on 29/02/2020 and received it on 04/03/2020. Great delivery time however when I received it I opened the package and checked the batch code and to my surprise the date of manufacture was 01/2016... It says on the package that it has a shelf life of 2 years.. The bottle I received was 4 years and 2 months old.. I called customer service and was told I would have to send it back to them and then wait up to 2 weeks to receive another bottle but they still couldn't guarantee that it also would...n't be out of date.. I then spoke to the manager who couldn't care less and reiterated the same info.. I have always bought colognes from Myer but I will never purchase a product from there again.. The product itself is great, when it's in date! Myer is delivering terrible customer service and the big wigs are all sitting around scratching their heads wondering why their sales are down..
Don’t spend your money here.
I’ve shopped online here many times, but this time I ordered an Estee Lauder mascara and when it arrived it was just an empty mascara box. I phoned Myer immediately and was told that someone would be in touch with me. I never received a phonecall or email and didn’t receive a refund either. A $52 mascara with $10 shipping was an expensive venture. I kept the postal packaging for proof because the weight was clearly marked on the label.
Myer wasn’t bothered with me so i no longer bother with them.
Terrible customer service
Rang online customer service and the Parramatta’ branch after no response online recorded msge , waiting for so long but no one responded.
So disappointed as even the branch wouldn’t answer the phone, number of attempts made.
Previously I had visited parramatta branch , Home Department there was no one to assist even at the pay area , a security guard went to look for staff and I was asked to pay at different location
It’s gone from bad to worse.
I thought online would be better but if any complaints unable to speak to a person.
I honestly am so disappointed Myers
Focus on customers if you want businesses
Cannot fault MYER online shopping. Have used it many times this past year without having any problems. Excellent service. Items were always delivered promptly & usually within the expected time frame. Will continue to use this service.
Item purchased was used, dirty and doesnt work & poor customer service to boot
3hr Click & Collect didnt happen turned out to be 8hrs. Purchased Fitbit and despite paying full price it clearly was a display/returned item. Firstly it didn't work, scratches clearly visible, watch strap dirty, back of watch where battery is was grimy, charger not in any or original packaging or in charger section of box, spare strap wasn't in strap section of box either. Warranty/paperwork wasn't in the envelope its meant to come in. Clearly it had been open and used. Shoody service from Myer and they charge you $400 for it. So much for high end store. No wonder Myer is going broke.
- Myer Retail Stores
- Verified customer
Myers furniture delivered
MYERS Brisbane Queensland.
Purchased bed recently.
Message sent day before.
Delivery between 12 noon and 6pm
Will be contacted at least 2 hours before.
BED arrived 9.30 pm Friday night.
Phone call 8.45pm
Rude and Crap
No store compares to Myers when it comes to rudeness, snobbiness and poor customer service. Sure the staff there are clean and neatly dressed in monotonous black attire, but their attitude and behaviour towards customers stink.
The staff there have 0 interest in helping people. There is no greeting, smile or friendliness. Not even acknowledging of my presence when I enter the store. When I speak to the staff, all I get is a pouty stare and a strong smell of perfume riding up my nose and into my brain.
The shopping experience there is suprem...ely crap. Return policy is a joke and plus the stuff there is over priced. All the extra cost for ‘luxury’ pays for jack all. There is very little reason for anyone to want to shop at Myers, unless there is a closing down sale.
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Questions & Answers
I received my online purchased salt and pepper cuvee set of 6 champagne flutes except that one glass is missing. This is a Christmas present and I would like to know how this happened and where can I get another glass.
Why does it say product unavailable at pick up store,for click and collect.I thought it would be sourced from another store
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