myState Financial Personal Loans

Super Helpful – I have been impressed with how responsive and helpful the team at MyState are. Every query I have had has been answered promptly and they have facilitated changes to my loan with ease and flexibility. When Covid hit in 2020, my husband and I were nervous about repayments and the team helped us with giving us options to move forward. Then in 2022… Read more

with interest rates rising, they have helped us with another flexible solution. All of this was done with kindness and understanding. Highly recommend the team at MyState.

Profits before people – After 15 years of loyalty with My state bank they are unwilling to help me save my house. Even though I have 2 mortgages with my state they have shown no compassion towards my young family. Avoid My State Bank. Profits before people. Show details

Website and tech from the year 2000 – I was initially attracted to mystate bank due to their relatively high interest rates compared to my current bank. However after signing up (cannot comment how it went as it was so long ago) I found their website and in particular the internet banking is a complete amateur hour display. The website takes at least 20 seconds to load the home page.… Read more

There is a scam-baiting youtuber called Kitboga who, by himself coded a more competent fake internet bank site for scam baiting (Great youtuber by the way, look him up). I forgot I even had this bank for two years. I only just managed to log back into the internet banking after I stumbled on the very poorly designed debit card while cleaning. I’ve withdrawn all the funds and I will be closing this account after reading some of the overdraft horror stories in some of these reviews. Best to stay away from these guys.

Terrible bank don't waste your time with them – Easily the worst bank in Australia, Was charged a dishonour fee for an overdrawn account within 1 day of it happening, I had no knowledge of this because the app design is terrible and wont notify you, within a couple hours of paying the dishonour fee I was charged another overdrawn fee even though my account was in positive. I would give 0 stars if I could!

They are quick to charge a $30 dishonor fee over a $9 transaction – Steer clear, Mystate LOVE their dishonor fees and at $30 its pretty steep, considering alot of people are struggling to get by already! Changed to Bendigo, they reverse any charges!

Wouldn’t recommend – Waited a very long time post a yes on pre approval - to then after supplying lots of extra documents to help support us they still denied us, despite our loan servicing is more then fine. We forgot to disclose a trade support loan of $2700 by a honest mistake as you pay additional $300 per week in next tax barrack to repayment any HECS etc and… Read more

had been paying that for 12 weeks so loan would of been paid back- updated work and filled out new tax deduction form not claiming it got at letter from work as per request from MyState.

After waiting and waiting and doing everything they asked, getting letters for them that no bank would of asked for going out of our way as I was so excited to move from Westpac to MyState and give them my more the capable customer loyalty and service… plus also promised timelines to then be declined because of a wee mistake- it’s so not fair and have lost a valued customer.

Made a complaint and yet to receive a call back.

the only bank that was able to approve my customer in less than 2 days – out of 30 lenders, I was able to turn around a conditional approval within 2 days. The credit assessor was very helpful. for new property or refinance this will be my main choice lender. Even mid-year when all the banks are delayed, mystate came to the party  Show details

Would rate this “bank” zero stars – It is a ridiculous descriptor this “bank” appears to be. My debit card got cloned and it took days for their fraud team to inform me after two suspicious transactions were made. Good thing I had $0 balance in the transaction account which does not earn any interest, but they did not bother to send me a replacement card until a second phone call.… Read more

As you need to make 5 visa debit transactions to get the highest interest rate - the lady over the phone refused to waive this requirement when their inept fraud team had forgotten to send me a replacement card ! Worst still, they wouldn’t even let you increase the daily transfer limit without filling in a form ! Now I’ve got to make daily transactions to move all my money out of MyState. What a rip off and a waste of my time. Never again with MyState. Avoid this “bank” at all cost.

Worst bank ever – After many many phone conversations I still can’t get my money out I was finally assured I was able to transfer my money out to find out all transfers were rejected and all three transactions costing me $16.50 I feel like walking from Rockhampton to Tasmania to let them know what I think of their bloody bank I might add we were with the Rock for 37 years I didn’t borrow money We had term deposits and savings

you cannot transfer your money more than little amount a day – once I opened my account, I regretfully put all my money into this account as the rate at the time was good. However, we realise, the service wasn't great so we wanted to transfer back our money to our previous bank. there are manual steps you need to take if you want to transfer like more than 2000? a day. It is halirious. we have regretted to… Read more

use this bank but now it is too late, I am trying to transfer money back for about a month, they seem to ignore my manual transfer request so everytime I submitted a request, I need to send them email a couple of times otherwise they never do it.

Worst bank – This is by far the worst bank I've ever dealt with in my life. Everything was downhill from the moment I signed up with them. Save yourself the misery and go elsewhere.. Show details

Huge Rate Stops Again & Again On Savings Acc lowest ever – Continuous rate drops. Virgin offers 1.5% and my state has MORE huge rate drops on savings??? Feels like MY STATE BANK is closing down like other banks too? Clearly you dont want customers because Virgin offers 1.5% And my state bank is now 1.1% with ridiculous conditions to meet LOL BBBBBYYYYYEEEEEE Show details

Opened a Bonus Saver to get their 1.35% interest rate, everything went wrong from there – 1) registered online for my bank account, was told I would receive my provisionary password in an email - waited and waited, email didn't come - I got on their online chat and asked the customer rep to send me another provisionary password email, her reply was "sorry can't help you, I don't have access to that part of the system" - 45 minutes… Read more

later, it finally came, ok, that's slower than anybody else, but fine, I still got it finally

2) the transfer limit was only $10 000 - I wrote an internal email (within my bank account) asking for an increase to $100 000 - I got told I needed to fill in a form and submit it to them (if this were Bank of Melbourne, it would have just needed an SMS code, followed by instant approval) - so I filled in that form, submitted 2 forms of ID (yes they required ID), asking for an increase to $250 000, and waited - their reply was "Please be aware that we are not able to increase the transfer limit until you have sufficient funds available in your account for the transfer due to security purposes. You will need to resubmit a new signed form once you have the funds available in your account.We apologise for any inconvenience. Kind regards, Allegra" - what? so I need $20 000 in my account first if I wanted to increase the limit to $20 000, or I need $100 000 first to increase my limit to $100 000? - I have never heard of such a hyper-bureaucratic, customer toying around system before - when I sent my form and ID to ask for the increase in transfer limit to $250 000, I also included two serious queries, both queries were summarily ignored in their reply (my two additional queries were 1) I can't transfer money out of my Bonus Saver into my Glide despite trying many times 2) what would happen to credit card transaction if my Glide account had $0) - so now I have to amend my form and resubmit it with a lower limit that corresponded with the amount of funds available in my bank account

3) I have a huge problem, my Bonus Saver cannot transfer into my Glide account (transaction account) - since the Glide account is the linked transaction account, my funds are effectively frozen (shadow-frozen), I can't access my own money! - I did many transfer attempts with various amounts before submitting my query about my frozen bank account (I included this query in my $250 000 limit increase request email), it was summarily ignored and not addressed nor replied - because I've have become OCD over the years from being toyed around with by institutions, I also submitted the same brief query in an internal email in my bank account, asking the same thing - I only got a response from my internal email, my external (hotmail) email detailed query was discarded, ignored, summarily dismissed with the reply that they won't increase my transfer limit - here is the unhelpful and unsympathetic and tone deaf internal email reply "Our records do not show any restrictions as to why you would not be able to transfer between your own accounts, can you please attempt the transfer again and advise more specific details in regards to the error your occurring so we can investigate this further. If you require further assistance, please do not hesitate to call the Customer Care Team on 138 001 between 8:00am and 6:00pm Monday to Friday, 9:00am and 1:00pm Saturdays or contact your local branch. Kind Regards, [name removed] Customer Care Representative MyState Customer Care Team" - But I do continue to have those restrictions they said I do not have - I made numerous attempts yesterday and even today (after their reply telling me I have no restrictions) to transfer various sums from $50 to $1. No transfer succeeded. I cannot transfer money out of my Bonus Saver into my Glide account. I am effectively shadow-frozen. My funds are de facto locked. - in my external email to them, I described the error comprehensively, I said "Yesterday, when I attempted to transfer $50.00 from my Bonus Saver into my Glide account, the transfer kept failing. I used "Internal" transfer, and the error message your website gave me at Step 2 or 3 : Confirm Payment was "Please check your details below and confirm if they are correct. Unable to process transfer". Every time I clicked the "confirm" button, it would return this same error message." - how much more detail can I describe the error? I've already comprehensively described it. I can't describe it in any greater detail - but they refused to take me seriously, instead I am gaslighted by their stubborn claim that there are no restrictions for transfer, when I can confirm with an immediate test through their internet banking that I still cannot transfer even $1 - my own funds are still frozen - but they insist that I have no problem - they refuse to help - they refuse to acknowledge I have a problem - they refuse to look any deeper into it - they refuse to take me seriously

4) in order to get the 1.35% bonus interest, you have to fulfil certain conditions, namely a $20 monthly deposit and 5 credit card transactions that have to clear before the month is over - ok, I can do that, I can follow such rules - but I have a query, if my transaction account (Glide), where the Visa credit card transactions are coming out from has $0 balance, will bad things happen? do I have to ensure that there is always enough funds in my Glide for the credit card transactions? - I submitted this query in the same email as my request for a $250 000 transfer limit increase - this query was summarily ignored, never even acknowledged, just thrown out and never replied to - so now I don't know the answer to my query, and I would have to guess that I need the funds in my Glide account for the credit card transactions - my issue with subheading 4) is this "why can't they just helpfully answer my query? why did Allegra just summarily tell me she wouldn't increase my transfer limit and then throw out the rest of my queries within that same email?"

5) panic - so it slowly started dawning onto me that my funds are frozen - worse, in my greed, I put absolutely all of my life's funds into the Bonus Saver - and since my Bonus Saver is de facto frozen (because I can't transfer even $1 into my Glide), I now effectively have no money!! - my money is being held captive by My State Bank, and they refuse to acknowledge that I have a problem transferring money, they are gaslighting me, telling me there are no restrictions, and to report my error back to them in greater detail (impossible! my error reporting was already at 100% fidelity and comprehensiveness) - so now I'm beginning to sweat, 1.35% bonus interest doesn't look so good anymore when your life's funds are possibly being permanently kept from you - thankfully I remember the Australian Government $250 000 savings account guarantee, so I know that in the end, my funds are not permanently lost, just frozen in limbo for the foreseeable near future

6) relief! and a breath of fresh air! - so in my consternation, I called their phone banking - I was told to put in my phone banking code - I tried to enter my password, it didn't work, thankfully I got passed onto a customer service representative - she's [name removed], [name removed] would subsequently advocate for me 100% and do everything in her power to fix this for me, I will write a letter of recommendation for [name removed] to her superiors so that her above and beyond service towards me gets acknowledged - [name removed] had to read all the logs on my account, escalate, re-escalate, and keep escalating to team leaders and other departments in order to get this Bonus Saver de facto freeze addressed - I must express here how grateful I am to have got [name removed] on the phone, she is the only thing that ever went right in my entire contact history with My State Bank - so she promised to keep tabs on my account to get the Bonus Saver freeze resolved - then she manually transferred all my funds out of my Bonus Saver into my Glide account (with my consent) - so at least now that Bonus Saver funds freeze has been bypassed (I still don't know whether they unfroze my Bonus Saver) - I took the opportunity to ask [name removed] about the Glide funds and credit card transactions, and [name removed] very helpfully answered me fully on those in the phone - [name removed] did ask me whether I wanted to use my Glide as my daily transaction account, or to just do the minimum 5 monthly credit card transactions to enjoy the 1.35% bonus interest rate, I regretfully and wincingly told her that through no fault of her own, I am going to start transferring all my funds out of My State Bank as soon as I can (limited by the irritating $10 000 daily transfer limit), every single day $10 000 a day, until all my funds are out, and then I am going to close all my My State Bank accounts, as I am too freaked out by this entire chain of events - I have never experienced this kind of banking trauma in my life before, and frankly, I just want to get all my money back, breathe a sigh of relief, and miss out on the 1.35% (when the prospect of losing your money or having it all frozen becomes reality, suddenly the 1.35% bonus interest rate doesn't look that attractive anymore - I want to preserve my money, I don't want to lose any chasing the 1.35% bonus interest rate)

7) the final straw - [name removed] very kindly told me that she will keep track of progress on fixing my account, and to call me if they needed to talk to me, but she had to leave work soon, so I asked whether she can send me emails if she needed to update me (to my hotmail account), she said the system does not allow her to, ok, so I asked if she could update me with an internal email through my bank account (internet bank account), she once again told me the system does not allow her to - this really illustrates what's wrong with My State Bank since the day I registered my bank account with them on 18/12/2020, which is that their systems are really REALLY bad, everything goes wrong - to summarise - I didn't get my provisional password until a lengthy delay, making me wonder if something went wrong and that I'm never getting it - the customer service representative on their online chat cannot resend it or access that part of the system - I can't increase my transfer limits casually like with the other banks - even after submitting a form to increase my transfer limits, they won't give me the $250 000 transfer limit, they kept it at $10 000 - I couldn't transfer funds out of my Bonus Saver into its linked Glide account (meaning my funds are frozen, unfortunately this also happened to be all of my life's funds) - I wrote to query the inability to transfer in an email to them (when I submitted my transfer limit increase form), it was summarily ignored and discarded - when I did get a sideways reply for another query submitted through another channel (their internal bank email), I got gaslighted, and told I don't have a problem, I can transfer funds, try try again, and if I have a problem, describe the problem to them in detail (I suddenly realise while writing this review that they asked me to describe the problem in detail because this department did not receive my external email that described the problem comprehensively - once again, one part of the system cannot talk to another part of the system, they don't know what you are talking about because they never received any of your communique sent to another part of their system - their systems are really REALLY bad - so bad that freezes your life's funds - so bad that they don't see what the problem is because their system says it's all green lights) - my funds were frozen! what!? this is the first time in my life that my funds got frozen; worse, since I greedily put all my life's funds into it, 99.5% of my net worth was frozen! - but the final word, thanks to Leanna manually transferring all the money out of my Bonus Saver, my blood pressure is steadily decreasing, and I can how breathe a grateful sign of relief (now onto writing [name removed] writer of recommendation!)

Don't use them or you will regret it, Dishonest thieves! – We have money in their Bonus Save account for the past 3 months. Month 1, No bonus paid, was told the 5 transactions need to clear in the month, 2 of them took 5 days to clear, how convenient.... Month 2, paid the bonus. Month 3, No Bonus paid and No reason given, we did nothing different then month two but they wont pay it. You would think… Read more

after a Royal Commission in this country the banks would lift their game, Nope! They are worse then ever and the consumer cannot do a thing. You can contact afca and they wont jack, simply because they are financed by these filthy rotten dishonest thieving banks. And thats is why when a politician retires in this country they work for banks, because our banks own them.

Finally, if this bank is not paying some lousy bit of interest at 1.3%, they must be in a bit of strife. Beware, and maybe play it safe and stick with the big 4, not that they will be any better.....

worst customer service – they have pulled all branches from queensland and when i call i have no less than 15 minute wait time. I am currently in the process of pulling all my business from them. I'll never use them again

Customer Experience is poor – They decided to make it impossible to pay in at another branch interstate, however did not advise us of the changes. Now have to do battle with the post office. Show details

If I could rate this lower, I would – My broker submits my application on the 25th Feb 2020 - These CLOWNS have come back with some of the most ridiculous crap I have ever witnessed. Today was the day I've finally told them to get bent. Honestly the WORST service I have ever had. The most incompetent fools I have ever had the misfortune of dealing with. I am now moving all of my accounts back over to NAB. At least those fools can get something done. Show details

Terrible customer service; $30 for overdrawn fees – Terrible customer service....I have tried to apply for loan but they take soooo long to get back to me....Given up with these clowns....Going to change my home loan back to Commonwealth... Show details

Great Customer Service – Kerry Jones, Laura Willing, Amanda and Adam have all been so helpful with all my queries and timely customer support. Always willing to listen and help with all my properties which I have with MYSTATE. Highly recommended bank in my view. Show details

Cut bonus saver account earning rate without notifying existing customers – MyState bank cut the bonus saver account(for earning interest) rate from 2.45% to 2.0% without telling existing customers before the date of the cut and after the date of cut, they still don't email the earning cut to existing customers, I received notice email from rams, ubank one month before any rate change. I believe it's a foreign bank that why it behaved like a thief.

Absolutely do not use this bank, you have been warned – Customer service is nearly non existent, long waits on the phone and will not email or call if there is an issue. Since they have taken over from the rock my interest rates seem to keep going up and up. My first loan repayment was similar the last one has increased 20%, told they will look into it, then we'll call you back, which never happens.… Read more

With them increasing my payments, which I had been paying more ended up with me being a little over 3 dollars overdue on one repayment then 16 on the next. This incurred 30 dollar late fees, but nothing compared to the hundreds of dollars that has been put onto my loan due to the fact that without any contact from them (and I'm not one to duck phonecalls or emails, legitimately no contact) the next thing is I have their lawyer calling me for payment of the current due amount, which wasn't even 24hours outstanding and my arrears less than 20 dollars worth. To be told by them "oh all of our systems are automated, there's nothing we can do" also nothing they can do about refunding the extras charged. I never had these issues with the rock, my banking will be moved.. absolutely pathetic service

I have changed my mind – Was closing term deposits.but after the way Kayla conducted herself I stayed.brilliant and helpful.i may come back to my state with more business

Absolutely Terrible – I applied for a personal loan as it appeared that MyState had the best interest rate. I could not upload documents so i called several times. I had decided not to take up a home loan offer from ANZ and renovate my existing home that i own outright instead. I received an email questioning if the loan was for a home deposit when i had already… Read more

provided my NAB account where i had substantial savings to more than cover the deposit. After a discussion with a quite rude lady, she basically said that i can use my savings for renovations. I would prefer to keep it in case in the future i do find an investment property i want to purchase. I had discussed with her that i wanted to purchase the renovation products myself and she says "do you realise we have controlled spending"? I didn't however i am more than happy to comply with that. Also when i said i chose my state because of the great interest rate she says "well you are not entitled to that because you are not a MYState customer" Apparently Mystate are not interested in people who have savings and own their home outright. They will only lend if you can't afford to repay, it appears.

website and mobile App the worst i have ever seen – I have recently changed to Mystate because of it was the lowest interest rate i could get, and my old bank was not willing to play ball, the staff and the loan went all good. the main problem i have is their website and mobile app, its completely useless, in the 5 months i have been using their site/app i have been locked out of our accounts 4… Read more

times, as it just loses all the logon details and then either have to go into a branch to fix or call, very inconvenient, then their credit card is not linked to your accounts, have to sign in to a completely different site to pay bills etc, and this site is nearly impossible to navigate, it took me a couple of days to work out how to pay my bills, use Bpay etc, hopeless the both of them

Useless, disorganised and completely unprofessional – Wasted an hour and half of my time today trying to set up internet banking for my father. Physically went into bank to get it set up because dad is 80 years old and can't hear on the phone very well, so thought that would be best. The girl told me that they charge a fee if they set it up (how ridiculous, charging a fee to set up internet banking… Read more

within their own bank!) and told me I'd be best to set it up myself. She gave me dad's bank account details and said that was all I would need. She knew that I was going back to my office at work to set it after I dropped my father home because she had asked that previously because she was going to set it originally and said the password they give only lasts three hours. She did not mention that we had to make a phone call and that dad would need to be there. I dropped my father home and went back to my office, went to the Mystate website only to find we had to make a phone call and therefore my father needed to be there for security reasons which I understand. Bottom line is, we went out of our way to go into the branch to set up internet banking and wasted an hour and a half of our time because we got nowhere. Pathetic, useless and unprofessional. I'm glad I bank elsewhere, makes my bank look like gold and they aren't.

Utterly useless and treat you like scum – I've been with Mystate for 20 years, and over time they've devolved in to the sham of a business it is today. With absolutely absurd account fees amounting to nearly $20 every month, staff who clearly have no idea what they're talking about and proceed to treat you like penniless morons, it's a wonder they have any customers at all. And even more… Read more

than any other bank, they take "make the rich richer" to the extreme by basically eliminating all fees for people above a certain income threshold.

At no point in the last decade have I been happy or even content with Mystate, I really need to get away from these incompetent buffoons.

Treat customers as though MyState have no competetion – After 25 years of loyalty i'm leaving these clowns! My mortgage rate was increased by .5% just because. No RBA increase, just some greedy bean counter thinking id stay there because of the effort in re-financing. I asked for it to be reduced but was told NO! there is nothing we can do to keep your business.

Worst bank ever, they charge $30 dishonour fees each day – In 2 months I have been charged $600 in dishonour fees as I signed up and I am new at paypal. I mucked up a couple of times, I have been a customer for 20 years with them only to be robbed and treated like crap. Have opened up bank account with westpac, would advise nobody to sign up with this so called bank.

Not personal at all – The staff seem inexperienced. I'd rather go use a bank. The rates are ok, but I recommend going and shopping around as you want to minimise the interest paid to the least possible. They have also closed a number of branches over the years which makes the less convenient to access. Inexperienced.

Quick and friendly – Have had several personal loans over the years and found their rate fairly competitive. Others used RACT, ESANDA, ANZ, and Commonwealth. Easy finance monthy account fee has been added since merging with another financial institution