Reviewer Photos & Videos
lots of fun
Good product, arrived when stated. Good range to select from. The folding bike makes it easy to cart around. Happy joy.
The perfect compact indoor gas heater.
It was a very easy and smooth purchase.
The customer service deserves a million stars.
All my questions were answered and fast.
Terrible after-sale service
Be warned! Product I bought was 'not fit for purpose' and they claiming my return is for 'change of mind' to get a reduced store credit. Gave product out free instead. Found out that their review pages are skewed to only give 'multiple stars'.
Great item and fast post. It will get the job done easily and will be happy to use it often.
PROFLEX TRX2 Electric Treadmill - Utter crap
This is about the treadmill purchased from this store: PROFLEX TRX2 Electric Treadmill.
After 1 yr and 3 months of use, the treadmill belt is ripping in several places. Over the past year, I have had many operational issues with this machine. After about 6 months' of use, it started emanating a loud buzzing fan noise. Then a couple of months' after that, it kept suddenly stopping for no reason intermittently which is quite dangerous when you are having momentum walking and then it suddenly stops. A few times I almost tripped because the treadm...ill stops without notice. It is happening again now. It is a very poor quality machine. I would not buy this brand or this treadmill again. You would think after spending several hundred dollars, it would last more than 1.5 years' at least, even though the machine is not a reputable expensive brand. Mytopia customer service is also horrendous. When I made contact last year saying there is a faulty issue and it was still within warranty, they send me proforma responses without regard to my problem and then said that they will determine if it is faulty, and that I must pay the transportation fee to return the machine to their warehouse for inspection. To transport a machine this size, I can imagine it would cost at least a third of the price of this machine maybe half. They take no responsibility and sell cheap faulty goods that will last you half a year and then wipe their hands clean after. They asked for all this evidence such as a video, which I sent them and it was a total waste of my time. I do not know why they asked me to do this when they want me to still send the entire machine back at my own cost for further inspection. This is not how warranties work and Mytopia should be reported to the ACCC. I won't ever buy from this deplorable company again, or this brand!
Good service, have perched from Mytopia 10 years ago and my solar panels are still working, this multi oven l purchase is good but one thing the door shuts not tight enough to cancel out the light, it can be fixed with a shim. I'm happy with performance of the oven.
Satisfied , great price speedy delivery. Product works exceptionally. Well packaged, good communication, should last a while, online shopping experience positive
saved us heaps
i knew what i wanted and was so easy to find very happy with this product. saved money with the purchase
great customer service
Replaced faulty items without without question.
Polite and prompt customer service
All items I have purchased from Mytopia have been of high quality
Very Poor Customer Services
The products are not too bad & are of reasonable cheap quality
however the customer service is terrible as the are focused on the business end of the sales & not interested in the customer & some items are charged with a picking fee even when you pick up the goods from them but if sent through Courier, you may or may not be charged the transport & that has food for thought,
Great Product as described service excellent! People communicating with were professional prompt and on time with the status updates and delivery
AVOID. Shocking service and products
AVOID. If I could give it 0 stars I would. We purchased 2 Alpha Electric Scooters and both died within 10mths. When I contacted them they told me that 10mths is a good go with them and tried to fob me off. After so back and forth I sent the scooters to them and they assessed that they were water damaged and it was not covered under warranty. The scooters were never ridden in water, at worst maybe on the road following some rain. The worst product I have ever purchased and the mytopia will try to get out honouring its warrant or replacing faulty goods.
I had visited many websites looking at companies witch where marketing mobile scooters and settled on the Mytopia scooter, of course price was a major factor. I am more than satisfied with the quality of my purchase. The after sales service was excellent
Bad horrific nightmare horrible awful customer service and product!!!! Faulty items sent out!!!!!
I had a foul experience with mytopia. I bought a washing machine Carson 7kg which when I went to do my first load discovered the inner drum was detached, one side came off one of the suspension rods so when tried to do a first cycle of washing it would not spin properly and error message kept coming up. Long story short - I contacted them thinking they would replace immediately but they actually sent me a video on how to repair a faulty washing machine????? I spoke to a washing machine service/repair professional who advised me not to repair an...d also to check there ABN as he advised that this is not normal. They expected me to repair it, the consumer with ZERO experience!!!! They also advised me via email that it was an "easy" process and I shouldn't have any trouble doing this myself - the SHEER AUDACITY????? UNBELIEVABLE????!!!!??? The washing machine repair professional advised me that I should not have to repair a brand new washing machine by myself no matter how "easy" Mytopia tried to convince me it was. He said first, I needed to have the right equipment, in this case a drill. He said they were making presumptions that consumer should have electric drill and if they didn't they needed to go buy one???? Ridiculous!!!!!! Then they expected me to follow a youtube video so that I can try to repair myself - again ridiculous!!! He advised me that if I cause further damage than they could easily place the faulty item blame on me and thats probably why they advised me to try to repair it myself. I became worried but because I had a lot of stress in my personal situation; my father being in critical condition in ICU I communicated via emails + phone calls that I wanted a replacement or failing that a full refund. It was so hard for me to deal with this situation because of this heart wrenching personal issue and I explained this to Mytopia but ZERO Customer concern. They told me to repack the washing machine and then print out return labels to send back to them - I had to jolly well RE-PACKAGE this BEASTLY MAMMOTH machine by myself it was beyond me!!! I told all my family and friends that this was quite surprising to me and also very weird. Like I've never, ever had this issue with normal companies like good guys and Bing Lee Harvey Normans etc - well you live and learn, and what a lesson!!!!! I had to come home from Hospital and leave my father in critical condition to wrap and package the entire bloody machine!!! Printed the labels out went through all there returns hoopla - what a mess!!! I became concerned about my refund and so I began to look on facebook for consumer watchdog groups and also contacted Fair trade Australia and Consumer Affairs, I also went as far as trying to contact A Current Affair. I felt so disheartened when I received a phone call from a [Name Removed] who advised me that I would not be receiving a refund but the same washing machine that has been repaired. Anyone in there right mind would not want a washing machine that arrived boxed supposedly, allegedly "brand new"????????????? I also need to point out that when I checked out there was a tick box which I selected that advised consumers that it can be installed, my sister tried to check out so we could get a screen grab but you have to pay for the item first, my guess is that they removed this feature from there website. So anyway this [Name Removed] person was explaining to me about how they would send me back the washing machine, of course I reacted, I was at ICU with my family my father in critical condition and fighting for his life. I explained this to [Name Removed] but she didn’t care here attitude was so awful. I started to guess she was an owner of this dodgy outfit just how she was taking my genuine, bona fide complaint personally telling me she is allowed to send me back the washing machine. I kept telling her nobody would be home because our whole family was at the ICU. I told her I had not been home for days, she had an extremely NASTY attitude and I just couldn’t deal with her anymore. I advised her about how I sought legal advice and also contacted Fair trade, Consumer Affairs, Watchdog groups etc and I said I would give a bad google review, meaning I would tell the ABSOLUTE TRUTH OF MY EXPERIENCE WITH MYTOPIA. She started to accuse me of threatening her??? But wait there's more...she started threatening me!!!! This [Name Removed] person threatened me by saying she would send the machine back to me without someone being home and signing for it???? I told her she couldn't do that and she told me that they could, in fact every time I tried to say something she would talk over me in a bullying manner and with a rude tone. I got so frustrated and angry having been through the absolute mill with this terrible company and I told her her company was shady and shonky and she continued to talk over me. I was emotionally and mentally exhausted so I handed the phone to my sister-in-law who reminded her that we were in a emergency situation with our family but she was quite heartless. My guess is this is her awful company and no wonder when I told people how much money I saved by buying non-brand washing machine from a company NOBODY in my circle had heard of. My friends and family were concerned for me that I bought from a shady outfit but when my machine arrived quite fast I thought I had the last laugh. When it first arrived there was terriential rain in Sydney, and the driver couldn't fit the washing machine into my laundry door because it was boxed. It was undercover but he struggled according to my brother, now in hindsight I realise he was just lazy and didn't want to unbox himself and install. I had to fight to get a measly refund back and received an apology email from an [Name Removed] who I’m guessing is her husband. Honestly, not good enough, you’re wife/business associate etc [Name Removed] needs to not deal with customers. Please, do not buy from this trash company. Save your money and your precious energy.
Ideal walker for my mother
Purchased a mobility walker for my mother. The walker took moments to set up (most of it was done already). It is light, Easy to move, and comfortable to sit in. The added walking stick holder is handy also. It folds easily for the car boot, and it looks good too!
The purchase was easy and delivered very quickly, and the mytopia team were helpful in providing an invoice to claim. Overall, we’re very happy with the purchase and have no hesitation in recommending.
Questions & Answers
I can’t download the manual for my Infrared Heater- ThermaStrip 18 SKU:HEABARBIOAW18 can u please send them to me it’s bloody cold in Melbourne
hi looking at buying a amg gtr from my topia but i am wondering does it have radio and USB plug.
Our AMG GTR Kids Ride On Car does Not have the USB port and radio.
For more inquiries please email us firstname.lastname@example.org
The Mytopia Store Team
Just purchased a 4 in 1 Evaporator Air Cooler Portable Commercial Fan Industrial Workshop Water 55 L Tank. Unable to download instructions, please email instructions . Very hot in Brisbane QLD at the moment. My order number 04-06151-30148. Thanks
Here's the link for the user manual:
Get an answer from our members and Mytopia representatives
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