Mytopia

Smooth listening – The product I purchased is worth everything I hoped it would be , just one niggle . More instructions could have been sent as in more information on the product .happy otherwise though. Show details ·  1

Mytopia QCAT REFERENCE Q104-26 to help you find all the information and identify the purchases. Purchased a part for a Valk 9 scooter in April, didn't match the second part they sent after a 3 month delay. They provided a differ part (screen) only lasted a few months. Supplied another controller which lasted 10 weeks and then advised no warranty.… Read more

Impossible to deal with, does not answer the phone I reckon a bit with a set of pre-recorded responses replies to emails. Off to QCAT in April to get a fair and legal resolution. Will post the result. I feel that a bot is used to write all their responses.

Ok so on Feb 27th they refunded in full including court fees without going to court on March 10th. So the right result in the end. Ordered another rear controller, hopefully all goes well this time.

First time dealing with Mytopia met all my expectations with regards to pricing, prompt delivery of product and communication. Would have no issues in recommending them to family members. Show reply

The products and prices are fantastic but I am a longtime user of the site and have purchased more than once but I had to make an account to purchase this time, so my other purchases are not in my account anymore. Show reply

Next day delivery, great price, great product range, will be replacing all my Bunnings Ozito range of tools for you Brumr, so far have the garden range and soon to have the workshop tools., great Mytopia Show reply

I bought a Valk e scooter, severely worn, look used, safety issues with the handlebar. Sent it back, asked for a refund. It costs $782 They offered a $90 refund. On a $782 item. Ridiculous. No explanation. No reply via email. Refuse to answer there phone, despite multiple calls. I have reported them to ACCC. For every honest bad review… Read more

they deliberately upload 5/6 5 star reviews to try push yours down. They are fake accounts.

They refuse to do refunds, they try to state it’s a change of mind.

Do your research, don’t buy from this company. You’ll have a damaged item with 100’s of dollars out of pocket. They don’t do refunds

Zero after sales support on my Valk Primal 9 Scooter! They won't even provide a paid authorised repairer for maintenance! This contravenes Australian consumer law. I will be lodging a complaint with Fair Trading. I suggest others in the same position full my lead. Complaint submitted to Fair Trading 15.01.26: I purchased a Valk electric scooter… Read more

from Mytopia, which I collected in person from their Seven Hills NSW premises. The scooter is within its reasonable expected lifespan and has not suffered a catastrophic failure. However, it now requires routine maintenance items, including a tubeless tyre repair/reseating and brake adjustment due to normal use. These are expected maintenance requirements for a personal electric transport device. In order to maintain safe operation, I contacted Mytopia seeking paid servicing or repair. Mytopia advised that they do not perform repairs outside of warranty. I was further advised that the manufacturer Valk also refuses to service the scooter unless it is a warranty claim. Mytopia was unable to nominate or refer me to any authorised or practical repairer and instead suggested that I "find a local e-scooter repairer". In practice, such repair services are extremely limited or non-existent for this brand, and independent scooter retailers commonly refuse to work on unsupported brands. This suggestion was not workable and did not provide a genuine repair pathway. As a result, I am left with no practical means of servicing or maintaining a safety-critical product, despite being willing to pay for repairs. This lack of any post-warranty servicing or repair pathway was not disclosed at the time of sale. I purchased locally on the reasonable assumption that servicing would be available or facilitated during the product's lifespan. I believe this constitutes a failure to meet the consumer guarantees under the Australian Consumer Law, particularly acceptable quality (including durability and safety) and fitness for purpose. Because repair is unavailable, I am seeking a refund under the ACL. I am requesting NSW Fair Trading's assistance in resolving this matter.

Delivery kept getting delayed for over a month and then they stopped communicating. Still waiting for a bbq I ordered 2 months ago, and now I have nothing to use Xmas day. I should have gone somewhere else

My god , don’t even deserve a 1 star rating, purchase a product 6 weeks still in warranty and has huge issues. Contacted Mytopia , did everything they asked and more , sent Videos and pics of problem, sent product back as asked . I got tracking with aust post and took a picture of the product delivered with tracking received at mytopia .… Read more

According to the service department they have not received . Have sent 3 emails over the last couple of weeks for some feedback and still staying they are investigating because they did not receive item . it has developed into an absolute mess . Happy to take $600 for the product . I think they are now waiting for the warranty to expire at the end of this month . To say they don’t give a crap is putting it mildly. Giving until end of next week then involving ACCC

I bought a Eurochef soup maker through Catch.com.au. It was faulty straight out of the box. I contacted Catch and was told Mytopia was the supplier and was given the email address of someone to contact at Mytopia. They have ignored numerous emails sent to them. I contacted Catch again. They have frigged me around too. Mytopia wanted me to take a… Read more

video of an electrical item which is faulty and does not workHow can I take a video of an electrical appliance that does not work? They stupidly kept on insisting I do this to get a refund! I am entitled to receive a refund under Australian Consumer laws! Today I sent them two photos. One of the faulty product, and one of the bar code underneath the appliance. They said if I provided my bank details, they would process the refund straight away. I have just received a further inane email from Mytopia saying the photo did not show any damage and they cannot process the claim and refund until I can show where the appliance is damaged!!! This mob are completely nuts! They have given me the runaround for weeks, no doubt designed for me to eventually throw up my hands and give up. Which I wont! I STRONGLY ADVISE CONSUMERS TO HAVE NOTHING WHATSOEVER TO DO WITH THIS HIGHLY SHONKY COMPANY. DO NOT BUY FROM THEM UNLESS YOU WANT TO BE GIVEN THE RUNAROUND. THEY ARE CROOKS!

While the prices are good, the service is dreadful. Had to wait over 5 minutes in freezing wind for "service" at a little window. Not only wanted photo I'd and order number, but a physical credit card. I don't own a physical credit card wasted 3 hours driving here and have been given the choice of $85 delivery fee or a refund. Don't encourage… Read more

these people. Their management were trained by [Content Removed]. It really isn't worth picking up from the warehouse for the trauma. It took 20 minutes to get to signing. And I have been waiting 20 minutes in the car park for them to bring it out.

The website was easy to navigate and the products had detailed information and photos available. The shipping was incredibly quick for a bulky item. Very happy with the service from this store. Show reply

Compared sites, Mytopia offered express delivery which i needed as it was a knee scooter to use after having accident. Accident Sunday, ordered Monday recieved Tuesday. Great service, product as expected. Show reply

Bathroom Stool – Express delivery was great. The stool looks great though the swivel top looks a little fragile. The first order code offerred did not work so no discount. Show reply

Extremely happy with my purchase – I had bought Walker/wheelchair some time agoExtremely happy & have been very happy with it. I recommended it to a friend & she asked if I could get it for her. She is thrilled with it. Thank you Mytopia. Show reply

Not free shipping! – Placed an order that specified free shipping and then received an email saying that shipping to my address is $31.24 !! Not happy. Received this in an email after no reply to multiple emails wanting my money back. “This was a mistake on our end, and we're working to prevent similar issues in the future. I understand that this is the root cause of… Read more

your negative review and I want to apologise for the error on our end. Once we receive the confirmation that your review has been taken down, I will personally waive the shipping fee and proceed with the dispatch process of your order.”

Underhanded – Buyer beware, underhanded tactics and security risk. My bank account was hacked after using mytopia. They do not protect your personal information. They are also very misleading about their shipping coasts, their site claims 'free shipping', but then they help themselves to your bank account for ' shipping and handling'. I was charged $70… Read more

shipping on something that said 'free shipping'. When I queried it, I was told that it's free to their default postcode. When I realised that I had been scammed by their dodgy tactics and tried to get a refund I was told the payment had already been processed and I couldn't get it refunded. This seems very dodgy and underhanded to me. I would not use this company again and I would advise others to be aware that their accounts may be hacked and their personal information might be stolen. Quality of products was also very average for the price paid.

Great except – I ordered two E scooters easy process prompt customer service. If they think ya order is fraud they will double check with you. That's a bonus!!! As I did two seperate orders for the same thing seconds apart mine was flagged. I confirmed that day that orders was correct, then order was sent out. Hunter express couriers hopeless come on 10 days to… Read more ·  1

get from Sydney to central coast is a bit of a joke considering postage was $50 that was disappointing my only negative. Regardless I would still buy again

Customer service?! NO CUSTOMER SERVICE! – Worst experience ever. Bought 2 items separately from them. 1 arrived broken and was asked to pack away and return it for their checking. Extremely inconvenient as it is a cycle bike that I have to now repack it up after putting it together and the bike was broken can't be ride on. After sending multiple emails still yet to get a respond to when… Read more

the courier company is coming to pick it up. First promised 3 days! Now I have no idea when! No respond from the company on this matter! Bought another cooler unit! They used Hunter Express, they don't tell you sending on Sunday and expect you to be available. Even though I filled in a change in location since they were sending to my store as I'm not opened, the courier didn't take notice! Still decided to leave it in an open unsecured space! I'm to be blamed because I wasn't there to receive it, I need to contact the courier company and i supposedly agreed to authority to leave which i never did!

Dishonest scammers! – Scammers that provide false details on the Polycool evaporative coolers. They have listed the dimensions for a different model (45L) on the 30L model and refuse to address the problem or even remove the incorrect information on the listing for the 30L model. Have reported to ebay and consumer protection.

poorest ever customer service – such a poor customer service and rubbish return policy, change of mind exchanges are only allowed store credit worth 50% of the original price, never ever buy anything from this online store cos if you are not happy they don't let you return at any cost or they give you few $$$ back after deducting for everything

poor customer service and products – In 2 separate transactions we purchased the Carson 7kg top loader washing washing off Mytopia through ebay a day apart from each other. the first one arrived damaged, we had to pay for return shipping on a damaged product?? really? Money was refunded for machine not for shipping. Second machine we requested the very next day to cancel, which took… Read more

them forever to reply and 2 weeks to deliver, which guess what? it was damaged the exact same way (drum off centre) requested a return of item. Replying they mention that we could fix it ourselves and told us what to do!!!!! are you kidding me!!! after telling them of how terrible their customer service is, they said they will organise return shipping (at same time we had lodged complaint with ebay about Mytopia) next day we receive message from ebay stating Mytopia will not provide return shipping label. this message confused me so i organised my own return shipping, emailed Mytopia of the confusing mixed messages and requested they refund shipping with the refund of the machine. agreeing to the terms through the ebay complaint, Mytopia received the machine and after fixing it offered to send it back, which all along in every communication insisted on a full refund. Mytopia still was not forthcoming with refunding the return shipping and the cost to me only at the cost to them which was $11 difference. wow!!!! this company has horrible customer service, not at one stage did they apologise for the inconvenience. They then go onto say they will not refund the first return shipping because the logged it as a change of mind, not a damaged item. i showed them the email outlining the reasons for returning the items and still they would not refund the return shipping cost. I will tell everyone i come across to never buy anything from this online store!!!!