Mytrip

Such an asshold company, had to pay for so many visas and almost missed my flight in Indonesia because it i had to get a transit visa, and jet star wont allow to do a online check-in both assholds, I would never ever come back to these mf

Pls avoid MyTrip at all costs! The worst platform ever! Advised me to request refund upon my flight cancellation and later blamed me for cancelling!!! I’ve been waiting over a month already for a refund and still nothing just wait and wait! Never again!

SCAMMERS - DO NOT USE – On 18.11.2022 we booked to go to Air Vanuatu on 13.04.2023. Our flights were cancelled by the airline to which we requested a refund from MyTrip. We have all emailed without a sufficient response from them as to why we have not received our refund.… Read more

It has now been over 12 months and MyTrip has not provided us with our refund. They have saying for the last few months that they have received a refund from the airline however are yet to process the refund. We have been enquiring for over 12 months without any updates on when we will receive our money back. We have also gone to Consumer Affairs before and they lied and stated that they had not received a refund from the airline which we now have written proof from them to say that they have received it and are processing however again this has been months and months of them saying the same thing. We have multiple emails that we have sent them and their responses are the same each and every time. We would really like support as they are scamming us of over $3000 which is a lot of money.

I had a very disappointing experience with Mytrip. My booking was cancelled by the company, and despite multiple attempts to contact customer support, I have not received any clear response or refund. This situation has been ongoing for more than… Read more

15 days, which is completely unacceptable. I expect: Immediate confirmation of my refund A clear timeline for when I will receive my money If this issue is not resolved soon, I will escalate it through my bank and consumer protection authorities. I strongly advise others to be cautious when booking through this platform.

I had a very negative experience with Mytrip. I made a booking, with a mistake on the return date. I immediately realized my mistake. They said it would cost R1650 for the change. Then they said it would cost R7500 each (so R15000) to make the… Read more

change. So I cancelled, as there was a note on the website that cancelations can be done for free in the first 12 hours. Then they waited until the 12 hours were up, and said they would only refund R20k. Complete rip off artists.

All worked out well for us thankfully – I purchased tickets on mytrip in July 2023 to fly o it Dec 2023 as it was the cheapest I found for 5 people. After a month or so of buying I felt sick after seeing reviews that it was a scam as I didn’t have extra $$ to be rebooking 5 flights again. I called the airline who confirmed we were on the flight to & from. I also called mytrip (who… Read more

answered within 2 rings) who confirmed we were good to & sent me another detailed email confirmation for reassurance.

The MyTrip app was really easy to use. We checked in via the app as well as the airline app to be extra sure. The seats we picked on the mytrip website that we paid extra for were the ones we were allocated which was great. I also received a lot of updates & reminders all throughout my trip.

Just with all the reviews, I’ll use the airline website to book in future to be safe. Getting scammed was on the back on my mind the entire holiday & I felt the relief the moment we boarded the return flight that it all worked out for us thankfully. I’ll also ensure my details are 100% correct to avoid changes some agencies charge an arm & a leg for. Im so relieved it worked out esp for our first family trip.

No issues what so ever A+ – We booked flights for a group of 9 including one passenger flying business class. We were kept up to date when required. If you’re complaining about cancelled flights read the fine print and make sure your travel insurance covers these events. Show details

Amazing Service – My Trip - 10 out of 10 'Amazing service' provided. We can all give good reviews when things are going well with bookings and travel but when the circumstances go wrong, and a service provider acts quickly and with compassion that is when you really know that you have received great service. My Trip took account of my circumstances and refunded a… Read more

large amount of the airline ticket. The ticket could not be used as my son was not permitted on the plane due to India requiring a Visa even to transition through the airport if you had different flights booked. Thank you, My Trip, I recommend others to use your service. I have told my family and friends about how amazing you have been.

AVOID AVOID AVOID Mytrip has one of the worst customer service experiences I have ever encountered. I was charged more than double the price I selected at checkout, with no clear or explicit confirmation. Despite this being a significant pricing discrepancy, Mytrip has refused to take responsibility. It has taken over two months just to reach… Read more

the point of a “review,” during which I have had to chase them repeatedly for updates. I was promised calls that never happened, given inconsistent explanations, and denied access to any direct contact number to resolve the issue properly.

Their responses contradict themselves — first suggesting a failed payment caused the issue, then later confirming no failed payment occurred. At the same time, they admit they cannot verify what was shown on my screen during booking.

Despite having no evidence that I accepted the higher fare, they continue to dismiss the claim.

This is not just poor service — it reflects a lack of transparency and accountability in their booking process.

I would strongly caution anyone considering using Mytrip.

What a scam – stay away. MyTrip agents reassured me multiple times par email and telephone that they would modify my altered flight free of charge (the airline changed the arrival time by more than 3h), for which I would directly receive the new ticket per email. Months (!) passed, no one contacted me, I had to wait for hours on their phone… Read more

support for someone to answer (multiple times!), only to find out that their own request had not been approved by the airline and that I had to pay 240EUR (!) for the modification of a flight that originally cost 80EUR; needless to say I didn't receive any emails regarding this despite two different agents confirming that the modification would be free of charge, I had to call them otherwise I would never have known. So another request was made a couple of weeks back, I called again and again, and today I found out that the new request to their finance team to cover the fees of their own mistake had expired, as told by the agent and that a new request had been submitted, and who knows how long that will take... I requested to speak directly to a supervisor and the agent reassured me that the supervisor would call me in less than 24h. They never did. I called again, the supervisor was not there, now supposedly the manager had my file and was working on it. I will need to wait, again, 24h for a ticket that was booked in late October and has taken me hours, literally hours, from my life, and very expensive phone bills as the line to speak with an agent over the phone takes more an hour and a half EACH TIME. My flight is in a week, and the late arrival will cost me more money and problems with hotel check-in --what a disgrace of a company!

This has been one of the most stressful and unacceptable experiences I’ve ever had with MyTrip.com. I booked a ticket from Dhaka to London through MyTrip.com, trusting their website to provide a legitimate and properly arranged journey. While they did mention transit information, they completely failed to clearly state that a visa would be… Read more

required for the transit country. This critical detail was never properly highlighted or explained, and as a result, I was left with an invalid ticket and serious travel disruption that could have easily been avoided.

Because of their failure, I was forced to book a completely new ticket at an additional cost just to make my journey. This not only caused financial loss but also wasted a significant amount of my time and created unnecessary stress.

The situation became even worse afterward. I have now been chasing my refund for over 14 months. Initially, they acknowledged the issue and promised a partial refund, but I have not received anything at all.

Their customer service is extremely poor and unprofessional. Emails are ignored, responses are delayed or vague, and phone calls involve long waiting times without any resolution. Every time I follow up, I am told that my refund has already been issued and that I will receive it soon—but this has been repeated for over a year with no actual payment made.

This is completely unacceptable. It shows a serious lack of accountability and reliability. Being misled during booking is bad enough, but failing to clearly inform customers about transit visa requirements—and then forcing them into extra costs while stringing them along with false refund promises for over a year—is far worse.

I strongly advise everyone to stay away from MyTrip.com. Based on my experience, this website cannot be trusted.

Dear MyTrip Customer Support, I am writing to formally demand a full refund in the amount of approximately $1,185 AUD in relation to my booking, which I purchased through your platform. The itinerary was: 07 June 2022: Melbourne (MEL) to Bangkok (BKK) – 13:15–19:40 (Jetstar) 07 June 2022: Bangkok (BKK) to Helsinki (HEL) – 21:30–05:50 08 June… Read more

2022: Helsinki (HEL) to Stockholm (ARN) – 07:45–07:45 I was denied boarding on the first leg (Jetstar) due to alleged COVID-related documentation issues. I dispute the legality and validity of this denial, as the requirements at the time were inconsistently applied and improperly enforced.

As a direct result, I was unable to use any portion of the itinerary and lost the full value of the booking.

The total cost paid was approximately $1,185 AUD, including:

Jetstar (short-haul): $170.73 Finnair (long-haul): ~$863.45 MyTrip fees: $151.20 As the merchant and travel provider through whom I purchased this booking, MyTrip is responsible for ensuring that services are delivered as contracted or that appropriate remedies are provided when they are not.

I am therefore requesting that you:

Immediately investigate this booking, and Issue a full refund of $1,185 AUD without further delay. I will not accept being redirected between parties. MyTrip took payment and is responsible for resolving this matter.

If this issue is not resolved within 14 days, I will escalate the complaint to relevant consumer protection authorities and pursue further action, including formal dispute processes.

I expect a prompt and substantive response.

Kind regards, Joshua Graf

I booked flight tickets via MyTrip on 16 February 2026 and my VISA card was authorized for the full amount. However, I did not receive any order number or confirmation email after completing the payment. I contacted customer support, but they were unable to locate any reservation under my contact details. I was advised to wait a few hours due to… Read more

a system issue, which is very concerning given that payment authorization has already taken place.

This situation is extremely frustrating and worrying. When a payment is authorized, customers should receive immediate confirmation or at least a valid booking reference.

I hope MyTrip resolves this issue promptly and improves their booking reliability and communication otherwise people need to be informed about this.

Cheating people and no way to complain and the worthless customer service team, no honesty, no care for medical cases , no email to apply for a complaint, you have to call several times and explain your case to each one , no qualified staff. I have not advised anyone to deal with this bad site. How can I solve my problem with this cheating company? Show details

PLEASE DO NOT USE THIS COMPANY. Within 24 hours of booking we had a family issue and had to cancel our flights. I have double checked and if we had booked directly with Easyjet this would have cost £49 in total. Mytrip take the £49 for easyjet, they also charge £34 PER PERSON admin fee and outrageously (and in my opinion criminally) do not… Read more

refund any monies paid towards baggage. It cost us £454 to cancel our flights within 24 hours. . Almost 10 TIMES what the carrier would have charged us.

Their customer service is not worthy of the name, I was number 64 in the queue at one stage. Save yourself stress. Book directly with the airline.

Unfortunately, I can’t recommend MyTrip. A system error on their end caused our booking dates to be recorded incorrectly. We were charged to rebook, received confirmation, but the tickets were never properly updated due to their internal processing issues. We’ve now paid twice and anxiously waiting for the correct ticket. Overall, very stressful and poorly managed.

This is without question the worst third-party travel agency we have ever dealt with. We booked a ticket for my mother and mistakenly selected the wrong departure date. We contacted the agency immediately to amend it, and what followed has been an absolute ordeal. Instead of assisting us, they attempted to upsell us by over $2,000 on a ticket that… Read more

originally cost R3,400+. That is completely unreasonable and feels borderline exploitative. After days of back and forth, everything was finally confirmed and a price was agreed for the return ticket change. Payment was taken live while the agent was on the line, exactly as per the agreed amount. To our absolute disbelief, an hour later we received a call demanding an additional $611 on top of what had already been paid. What kind of operation is this? This is not just unprofessional , it strongly suggests illegal and deceptive practices. Throughout this process we have dealt with excuses, dropped calls, and misleading information. At one point an agent even claimed she “couldn’t log in”, which is entirely unacceptable. It became very clear that they were deliberately stalling once we indicated we wanted to cancel the ticket following this appalling experience which was $475. This company operates with no transparency or integrity whatsoever. It is now day two, and despite payment being taken, we are still left dealing with confusion, stress, and uncertainty. This involves a significant amount of money, and the way we have been treated is disgraceful. I will not be recommending this agency to anyone and am now seriously considering reporting them to the relevant authorities. Businesses that behave in this manner should not be allowed to operate. Absolutely unacceptable service.

I had a very bad experience with MyTrip and I strongly believe their practices are misleading. Very bad customer support, it feels like the policy is to drive the customer to give up one the issue and hence not get their refund. I booked a flight through them and paid extra for free cancellation. When I tried to cancel, they kept asking me for… Read more

the flight number, and after I provided it, they completely stopped responding. This happened multiple times. Only after the flight departure time had passed did they finally reply, claiming that the airline refused the refund and that they could not do anything. This felt intentional and extremely unprofessional.

Another issue: I also paid for check-in included, as stated on their website. However, they never completed the check-in. Instead, they told me their website had a problem and asked me to check in directly on the airline’s website — which defeats the purpose of paying for this service.

On top of that, I paid extra for flight update synchronization, which is supposed to send SMS notifications about flight status changes or delays. I never received a single update or message.

Overall, I paid for multiple services that were never delivered, and customer support was slow, evasive, and only responded when it was too late. I would not recommend booking with MyTrip

Don’t ever book your ticket through them. One of the worst customer service. They booked my ticket without informing me that i need a transit visa in Indonesia. When i reached to the airport, i couldn’t board the flight because of their mistake/ negligence. Called them 1000 times but they always said that oh we have escalated your case to our specialist team but never heard back from them. They are robbers , don’t ever use their services. Show details

Pls avoid this company!!! It’s not a scam, they buy tickets on your behalf BUT if sth goes wrong with your reservation there is high probability you will never see your money again! I’ve been fighting with them for months to get my money refund. I contacted all airlines by myself to understand if they refunded money and they did immediately after… Read more

getting a request. Mytrip took months to acknowledge that and I think I only got my money back because of hard evidence in written format from the airlines. I will never buy from them again. I started researching who owns this company and answering all customer care emails putting into CC emails I found online. The parent company of my trip is etraveli group with Mathias Hedlund as a CEO. I can’t post email addresses in this review but you can find them via LinkedIn. I think they illegally hold your money until you jest forget. I got my refund after months of fighting but I know it took years for some people. It was a very sad story for me. I felt very much used by their system.

a very pathetic and horrible experience where an issue in air booking is either a customer fault or airline fault. no responsibility on mytrip part although the booking was done thru them and the payment was made to them. Contacting customer service is horrible as everytime new support person will ask to repeat the whole history. Worst still their… Read more

customer service time phone system will ask for a reference number that is nowhere availabl in the booking. very hard to reach anyone and they are totally irresponsible. Strongly recommend to to not use mytrip or gotogate for any booking

I am suffering for the last 32 days! Bought tickets for my parents which stated that the baggage was included and when i got the ticket, not baggage was included. Calling them for the last 32 days and they ask me to call the next day as their backend team is working on my case. Show details

I strongly warn anyone thinking of booking through MyTrip.com. This company is deceptive, unethical, and downright dishonest. On 17 October 2025, I booked a return flight through their website. The total fare clearly displayed at checkout was ~AUD… Read more

2,300 (29214 ZAR to be exact), inclusive of all taxes and fees. That was the amount I confirmed and authorised.

After submitting my payment, I was shocked to find that MyTrip had charged me AUD 5,142.92, more than double the quoted price! The money was just debited from my account with no authorization or 3D secure or anything! There was no pop-up, no notification, no approval request, and no indication whatsoever that the fare had changed before the transaction was processed.

When I contacted their so-called “customer service,” they claimed I had “accepted a fare change.” That is completely false. No such message appeared on my screen, and I was given no chance to cancel or confirm any change.

To make it worse, the final fare they charged was illogical and inflated. Even direct flights from Sydney to Johannesburg with major airlines during the same dates cost around AUD 3,800–4,000, while MyTrip charged me over AUD 5,100 for an indirect, multi-layover itinerary. It’s clear they are preying on unsuspecting customers by manipulating prices and hiding fare changes during checkout.

I’ve reported this to my bank, lodged a complaint with the Australian Financial Complaints Authority (AFCA), and will be reporting this case to the ACCC for misleading and unfair trading practices.

This company should be blacklisted. The prices you see on their site are not what you’ll actually be charged, and their after-sales support is virtually nonexistent. An overseas call center reading from a script with zero accountability.

If this review stops even one person from being ripped off the way I was, it’s worth posting. Avoid MyTrip.com at all costs!!

I have contacted MyTrip support three times regarding my issue. Each time, I was told that a “dedicated team” would handle it. Unfortunately, the so-called dedicated team only repeated what the first-line support already said — no new information, no real help, and no resolution. It has now been over a week of going in circles, wasting my time… Read more

with copy-paste responses and no progress. Instead of resolving the issue, MyTrip has left me frustrated and dissatisfied.

This has been one of the most disappointing customer service experiences I’ve had, and I cannot recommend MyTrip based on this.