NAB Personal Loans

AVOID! WILL DROP YOUR CREDIT SCORE!! – AVOID! WILL DROP YOUR CREDIT SCORE SIMPLY BY APPLYING, EVEN THOUGH THEY SAY IT WONT!!! Had a very good credit score. Full time employment, over $100k salary, dual income, no debt, always pay bills on time with direct debit, savings in my NAB account above the loan amount. Got quotes from a few lenders with no effect on my credit score. Tried with… Read more

NAB and now my credit score has DROPPED to average with NAB application on my report!!!! All the lenders i applied for and no problem. NAB, who i've banked with my whole life, marked my credit score!! Also advertises 8% and was given a 15% interest rate! Absolute b#llshitters!! AVOID LIKE THE PLAGUE!! Will be taking my banking elsewhere. SCREW THEM!!

Legalised fraud to destroy their customers!! – Absolutly poor. Got a loan they change the % and payment so much you cant keep up. Increased weekly payments almost double from start of loan in 4 months and still dont meet their payment requirements. The communication is poor. Custoner service is poor. When i rung up to ask what is going on. The interest was raised. Asked baout the agreement on… Read more

loan.. i.e 1% for 3 years. They changed it so i have to meet the new payment. Sm2 loans havd dond the samd with this bank. They so unproffessional its not funny. Worsg bank I have ever used. Stay clear and use any other bank than this bank. Complete theft!. And absolutle beyond a 1 star review. DO NOT USE THIS INCOMPENANT BANK.

Very slow, stuck on processing!! – Applied for a personal loan for a car, got conditional approval & then full approval almost immediately. Issues arose once I reviewed & signed the loan documents, it has been stuck on processing for over a week now and all the helpline tells me is to keep waiting, they eventually escalated it to a case manager who I’m still waiting to hear back… Read more

from. It’s been 8 business days & I’ve already put down a holding deposit for a car & this delay is just terrible

great experience – All these bad reviews really had me worried, but they are all approx 4yrs ago perhaps nab listened, have been banking with nab for at least 15years and applied for 2 personal loans in thr last few years, fully approved and money provided by the next working day. Show details

Heaps better – Having been a customer of NAB for many years I have to admit I wasn't looking forward to "the process" to get a new personal loan, but i wasn't keen on changing banks either. To my surprise it looks like things have changed! The whole process was streamlined and very simple. The one staff member I spoke to was very polite and helpful. Very happy......thanks! Show details

easy banking – great nab team experience, I have always banked with nab for quite a while now, I applied for a personal loan online and within 24 hours I had my conditional approval, had to load my documents online a few hours later I was approved , accepted my documents on the web and within mins my loan account was on the go. to man and woman who works hard a… Read more

big thank you and I am satisfied with my experience with nab team. a few suggestion with my fellow nab account holders when you doing documentation always use your computer as it is difficult to upload with your mobile even if its web version. I always try to deal with one bank that way less questions when it comes to how money goes in and out that works to your favour too during assessment and credit checks (that's really works for me) we all different I guess.

Not approved – Don't bother applying. It's just a waste of time. They will refuse you as a single mother regardless of having income and being able to afford the repayments... how can I try to repay my debts off and consolidate when the bank your with for 15 years won't approve you?

Led me on – I received an invitation to apply for loan, stating I was preapproved as a NAB customer. Applied and instantly received a text informing my conditioned approval. Went online and set up the bank account autopayments and had to wait for approval. Then my application disappeared and received no text or email informing me that my application qas rejected. And now I have an enquiry on my credit report with my money to show for it. Led me on.

Terrible service dont use – I was a nab customer and applied for a personal loan they whole experience was a disgrace.Before i even applyied i used their calculator and was advised i could potentially borrow 55k,i did however only need 25k I also pay for a equifax report each month and my score was in the high 800s which is very good. I was declined and sent a generic letter… Read more

stating it was because of my nab repayments or my credit score yet i had missed zero repayments and 2 credit companys are telling me my score is great. I also had over 32k savings with nab and a share portfolio of over 36k,despite earning a decent wage paying zero rent and limited bills they refused the application. Despite all their fancy slogans about being there to help,they dont even call too discuss things or verify details just some faceless person deciding your fate.I will use cash for all purchases banks are a disgrace and provide zero feedback to the customer to even help them for their next application too succeed.I would not reccomend them and i will be closing all accounts with them the whole process is a shambles.

Over $400k in assets and declined for $26,000 – Customer service was terrible said they would call next business day which came and went and got the call 2 business days later. Own a house valued $300,000 a car valued at $20,000, superannuation of 100k, shares of $50,000 haveva regular income a $22,000 credit card which isn't used and hardly any expenses. All my assets are paid off so they are mine and got declined for a $26,000 personal loan?? Show details

Really Bad! – I am overseas & I have a very sick father. I stay up with him all night including this night before my scheduled video meeting with one of your employees (name removed]). I contacted NAB to have a video call to refinance a loan I have with another bank. I am in a country 9 hours behind Sydney time, & since I stay with my father all night, the only… Read more

possible time was 17.45 Sydney time (8.45 am the time in the country I am staying at). So I scheduled a meeting at this time today Friday 18/12/2020. This is what happened:

1. I had to send an email to ask why I didn't receive an invitation on Zoom yet 2. I received an email from [name removed] telling me she can't contact me; Doesn’t she know how to make an international phone call with a country code? 3. She then made Zoom meeting different from the scheduled time (at 17.00 pm Sydney time instead of 17.45 pm) 4. I entered the meeting a few times but she wasn't in the meeting 5. When I didn't see her in the meeting, I sent her an invitation myself on Zoom. She didn't respond 6. I sent her to ask about it & she told me she couldn't log in. It seems she doesn't know how to use Zoom. She actually doesn't need to log in when she receives an invitation on Zoom, you just press on the link & join the meeting 7. In her email, she suggested another time next week. I explained to her about my father's situation, & that I am not sure what will happen with me next week, & I told her we can still make it, then sent her another Zoom invitation, & then sent another email to confirm that I sent her another invitation, but she disappeared & I didn't hear back from her (I waited until the end of work time at 19.00 & she didn't enter the meeting or respond to my emails). I guess she probably wanted to finish her work early on the last day of the week, & tried to find excuses; she should be on her desk until 7.00 pm on Friday, & she either left early, or she didn't want to have the meeting at the scheduled time, so she ignored my emails.

Anyway, this is enough for me to know that NAB is not the bank to refinance my loan with

Slow and constantly makes mistakes – Have been banking with NAB for 15years. I applied for a personal loan online and was immediately “conditionally approved”. DONT LET THIS FOOL YOU. This doesn’t mean a thing, they will still call you and ask for details. They “conditionally approve” every application and do the real assessment later. A nab staff member called me the next day… Read more

asking questions about my online form answers. The next day after that I was asked for more documents. Another day after that the same guy called me saying he forgot to ask which account I want the money to got to. I asked if the application was approved and am I now just waiting for the money to transfer. He confirmed. Another day later I received an email saying the application was declined. It turns out he submitted my expenses to be DOUBLE what they actually are.

I then had to go into a branch and ask for help. It is a week later and it is still not resolved. This entire experience had been extremely stressful and upsetting.

seamless online application process anything but – Applied on line and was conditionally approved, tried to submit documents online couldnt due to system issues. Told to email them but didn't know what documents to send, after being on hold for 40 minutes figured I'd run down to branch in lunch time, get there and they said can't help need to do online, so dialled again and another 45 minutes… Read more

finally spoke to someone and they said will be fine and take 2 days, rang then 3 days later for update, told it will take a while as they are very busy, rang 3 days later again and get transferred to someone who just asks the same questions ask to speak to manager, who says they'll walk it to the team to see if they can look into it. 7 phone calls nearly 4 hours on hold for a seamless online application process.

National Australian Time Wasters – The worst customer service I have ever come across... not what youd expect from a top 4 bank. Cant meet there own set deadlines - one excuse after another, along with endless mistakes and being passed from one manager to another.

Personal loan process so slow! – I applied for a loan for my wedding last Friday and Ive been waiting 1 week and a half to get a response after submitting my weekly financials as they requested this is beyond a joke wont be doing banking with NAB again! And I have a perfect credit score with savings with them sigh shocking, then I go to nab in the cbd Sydney office and two people… Read more

in there and they say they dont deal with loans and better to call nab direct then whenever I call nab direct they say still processing what the hell?

Personal loan refused for $3.90 – I applied for personal loan for pay off exiting loan n some extra for buying car. First conditionally approved with no documents required because my salary goes in nab account call 10 times to review team they said all good and send the application to credit review, I call 5 times to find the outcome of the application but still inprocessing no… Read more

answer and today I call again n it's been refused due to $3.90 depth or short in my income. in end got loan from my commonwealth bank in one hour same day funds in account. Dont recommend anyone Nab for any loan. Waist of time. Closing my salary account soon

Disgusting customer service – Today I called to inquire about personal loan for a holiday. And this staff on the phone was rude. I was only needing $4000 for holiday and this staff called amid was being a crap. Here’s the convo that I summarised: Me : Hi i need to apply a loan of $4000. # : We can only do $5000. Me: Ok then I’ll borrow $5000. # : but what are you gonna do… Read more

with the rest $1000 you don’t need? Me: i’ll put it straight to pay the loan cause i only need $4000. # : we can’t give you money for you to hold it. Me: okay, then i’ll use it for my holiday.

(Mind you it’s none of his business how I’m gonna use the money)

# : but you just told me you only need $4000. And this conversation has been recorded.

*he hung up*

That’s how pathetic that loser treated me, working on Saturday and being bitter toward customer. I recorded the time and date and I’m going to NAB branch to report it. Some miserable, pathetic, appalling people like this piece of waste shouldn’t work as customer service. I feel sorry for people like him, who only spread negativity and bad vibes everywhere he goes. His life is THAT miserable that he treated me like garbage cause that reflects who he is himself.

NEVER AGAIN will i use the NAB - We will be switching banks once this saga is complete – VERY POOR service. Banked with NAB for 8 years, both our salaries paid into the account all this time. Applied for a personal loan, conditionally accepted with 24 hours, sent to both mine and wife's mobile and emaill. then the whole sorry saga started. First i received a call a week later asking me about my salary, and that my contact details… Read more

for me and wife were missing, claiming i had not completed the application correctly. when i advised that the application process on line will not let you continue without entering the data into this box and the fact that we had both lalreday received contact the week before, he sounded somewhat bemused but still insisted on needing the data. he advised we wold hear within 24-48 hours. Another week passed, checked the application online, to now see i need to provide 100 points of ID. i called (after 55 mins and 4 different people) i was finally informed that they had all that was needed and to ignore the ID request. Again advised 24 - 48 we would hear. ANOTHER week passed, then i received a call requesting more information on our financial position (outgoings), again claiming the data was missing from my application. Again i asdvised that as the outgoings box was a mandatory requirement, the application would not have allowed me to progress to submission. BUT still she insisted on giving her the data. Again we were told, 24-48 hours. Guess what, ANOTHER WEEK, another phone call asking about outgoings (AGAIN) then an hour later, my wife received a call, asking the same information, but in addition, information about her salary, this she gave and the lady from the NAB said "oh, it seems your outgoings is high, i will amend that". We then recived an email and i checked on line, now it wanted us both to provide two pay statements and a copy of our latest bank statement. This i found very strage considinging (as stated previously) we have bannked with the NAB for 8 years, been in the same jobs and our saliers are paid in every two weeks. Anyway, I uploaded and emailed the documents, checking the following morning that they had been accpted. The ID requirment has reappeared again. I tried calling, but was kept on hold for over an hour before I had to hang up. i need my job to repay any loan, so being on my phone all day isnt very professional. I called into my local branch, were i was advised, they couldnt help and had no access to the on line applications to check. She tried to call, but she was also kept on hold, giving up after 15 mins. I called again, eventually someone answered, then the dance around the departments began again. after 4 different people, one wowant advised she didnt work in this area but would try to help. She called me back an hour later, advising me to ignore the ID request, and that there was an issue with our application as the outgoings we declared didnt match my current account activity. when i questioned the figure, its was half of what i had written, i claimed someone must have changed it. she accessed my account/ application to check, then again, a very sheepish response asking me what i had declared originally. which, short of about $25 matched their expectation. i was informed my application was now being looked at and i will hear before the end of the day. SUPRISE, its now the next morning, and we are still no futher forward.

Appalling Service – Customer Service experience with NAB absolutely appalling. Wait time on phone in excess of 35mins. Depending on who you talk to staff can be very brisk and almost rude. I will not be recommending NAB.

Terrible experience – They sent me the letter offering a personal loan so I decided to apply. Said I was conditionally approved but then notified me that more information was needed. I uploaded all requested documents through the Internet Banking site but then received a call from an obvious overseas NAB representative asking me all sorts of ridiculous questions and… Read more

asking me for the documents I had just uploaded. They said to email them instead so I did. Received another call hours later during dinner time from NAB person over in India asking me the exact same questions and asking for the same documents again. I told them I already answered these questions and sent everything. After the weekend I hadn't heard anything and then received an email that more information was needed and to check what was needed through Internet Banking site, I went and checked and there is nothing showing on my application that more information is needed. Sick of this bank. All of their call centres and customer service through online and phone are all overseas in India, half the time you cant understand them and they cant understand you and the whole process is unnecessarily long and just a complete mess. Dont waste your time. I have cancelled my application and going to close my account ASAP!!!

Misleading information. Please avoid this bank, Worst Experience – I have a savings account, credit card and business account with NAB. I had 2 personal loans which I have consolidated 2 months back because of high interest rates. Recently I received an offer from NAB through post that I will be getting a personal loan at 12.69%, no application fee, choice of variable or fixed. I applied for it and it got… Read more

approved at 14.49%. I called NAB team multiple times, sent them the offer received but still they were reluctant to offer me the promised rate. I felt cheated as it was misleading. I wasted few hours talking to NAB team who doesn't have any sense of responsibility in handling customers. I asked them to cancel the approved application as they were not ready to reduce the Rate. Use less service...

3 applications all declined – I have applied for 3 personal loans on various occasions, with last 2 about 3 months a part, the first was declined because of a red flag on my credit report, I got my report took it back to them, and ask to have them show me the red flag on a perfectly clean report which they could not. The 2nd time was very recently there was a default recorded… Read more

on my report, was told to clear it and wait a couple months before reapplying, so cleared it and waited until this morning, got declined again due to "generic financial situation remark". If you want or need a loan, go somewhere else.

Poor service – Such a slow process. Got told I would get a call back numerous times every time I called up to track my enquiry, but didn't receive any. Took 2 weeks when I got told it'd take 3 days.

Terrible – I have been deceived and discriminated against after having a great credit history with this bank. Will be closing account ASAP! Handed from one person to another with no call backs. Put me in a terrible situation with the purchase of a new property.. Disgraceful!

The slowest bank I've ever dealt with – I applied for a personal loan and the application process is unbelievably slow. I am already a NAB customer and was sent the loan invitation. I am thinking it will be faster to go to another bank.

Awful Experience – Slow and incompetent process!! You get told you will get a call back and no one ever does you have to keep calling them. Get told a different thing every time you call and no one seems to know what's going on. Never again.

Loan unconditionally approved – Worth experience ever. Loan unconditionally approved. But said no. Tried again lower amount. Again approved This has gone on for over 4 weeks. Still nothing. Done all paperwork. But the bank I’m dealing with stay they busy. They won’t let me know what’s going on. Sent email and rang them but still not getting back to me. It’s been over two… Read more

weeks sense 2nd approval. What’s going on. I have no clue. I don’t like them now. So I’m going to try another bank.

Never again – The brokers advise waiting bankers approval and no one gave exact feedback on the progress of my application. It took good couple of weeks before it was settled. Never again...

Below Terrible---This bank needs to collapse – Worst experience ever, home loan now comes with so many conditions 12 hours before settlement despite everything being perfect. word of advice NAB!!! -get rid of the clowns in India and inexperienced credit managers in Australia! Stay away everyone....your money will never be safe when they have foreigners making decisions! Glad to hear they will sack 6000 soon...Good riddance ...better yet if Nab collapses!!!

NAB - Rubbish!!!!! Don't bother. Simply appalling service – I applied for a personal loan after 15 years of being a customer with excellent credit rating / history. Loan was declined because I never "met the lending criteria"!!! I laughed at this thinking how??? What??? Nobody gave me the reason. And to this day Im still puzzled as to why this was declined. I attempted on numerous occasions to contact the… Read more

loan manager that handles complaints. To this day, nobody ever returned my calls, emails and messages. All I wanted to know and have the right to know was the reason behind "not meeting lending criteria"!!!!! POOR BANK NAB!!!!!!!