??!
1 photo
NAB Personal Loans

NAB Personal Loans

1.4 from 31 reviews

See the Best Personal Loans in 2019 as rated by Australians on ProductReview.com.au.

Reviews

Review distribution

5 star
1
4 star
2
3 star
0
2 star
2
1 star
26

Bedi P.

Bedi P.

  • 2 reviews
  • 2 likes

Personal loan refused for $3.90

published

I applied for personal loan for pay off exiting loan n some extra for buying car. First conditionally approved with no documents required because my salary goes in nab account call 10 times to review team they said all good and send the application to credit review, I call 5 times to find the outcome of the application but still inprocessing no answer and today I call again n it's been refused due to $3.90 depth or short in my income. in end got loan from my commonwealth bank in one hour same day funds in account. Dont recommend anyone Nab for any loan. Waist of time. Closing my salary account soon

Application Process
Timeliness
Loan TypeVariable Rate

Kresta

KrestaSydney, NSW

  • 13 reviews
  • 3 likes

Disgusting customer service

published
Transparency
Customer Service
Loan TypeFixed Rate
Gazza

GazzaMetropolitan Adelaide, SA

  • 3 reviews
  • 2 likes

NEVER AGAIN will i use the NAB - We will be switching banks once this saga is complete.

published
Customer Service
Application Process
Timeliness
Elisabeth L.

Elisabeth L.Sydney, NSW

Appalling Service

published

Customer Service experience with NAB absolutely appalling. Wait time on phone in excess of 35mins. Depending on who you talk to staff can be very brisk and almost rude. I will not be recommending NAB.

Customer Service

  • Verified customer

easy banking

published

Terrible experience

published

Chenna Krishna Reddy Ban

Chenna Krishna Reddy BanGreater Melbourne (Outer), VIC

  • 9 reviews
  • 7 likes
  • Verified customer

Misleading information. Please avoid this bank, Worst Experience.

published

I have a savings account, credit card and business account with NAB. I had 2 personal loans which I have consolidated 2 months back because of high interest rates. Recently I received an offer from NAB through post that I will be getting a personal loan at 12.69%, no application fee, choice of variable or fixed. I applied for it and it got approved at 14.49%. I called NAB team multiple times, sent them the offer received but still they were reluctant to offer me the promised rate. I felt cheated as it was misleading. I wasted few hours talking to NAB team who doesn't have any sense of responsibility in handling customers. I asked them to cancel the approved application as they were not ready to reduce the Rate. Use less service...


3 applications all declined

published

I have applied for 3 personal loans on various occasions, with last 2 about 3 months a part, the first was declined because of a red flag on my credit report, I got my report took it back to them, and ask to have them show me the red flag on a perfectly clean report which they could not. The 2nd time was very recently there was a default recorded on my report, was told to clear it and wait a couple months before reapplying, so cleared it and waited until this morning, got declined again due to "generic financial situation remark". If you want or need a loan, go somewhere else.

Poor service

published

Such a slow process. Got told I would get a call back numerous times every time I called up to track my enquiry, but didn't receive any. Took 2 weeks when I got told it'd take 3 days.

Katrina

KatrinaCoolangatta

Terrible

published

I have been deceived and discriminated against after having a great credit history with this bank. Will be closing account ASAP! Handed from one person to another with no call backs. Put me in a terrible situation with the purchase of a new property.. Disgraceful!


Alexis

Alexis

  • 2 reviews
  • 5 likes
  • Verified customer

The slowest bank I've ever dealt with

published

I applied for a personal loan and the application process is unbelievably slow. I am already a NAB customer and was sent the loan invitation. I am thinking it will be faster to go to another bank.


Kristy B

Kristy BSouth East Queensland, QLD

  • 6 reviews
  • 5 likes

Awful Experience

published

Slow and incompetent process!! You get told you will get a call back and no one ever does you have to keep calling them. Get told a different thing every time you call and no one seems to know what's going on. Never again.


  • Verified customer

Loan unconditionally approved

published

Worth experience ever. Loan unconditionally approved.
But said no. Tried again lower amount. Again approved
This has gone on for over 4 weeks. Still nothing. Done all paperwork. But the bank I’m dealing with stay they busy. They won’t let me know what’s going on. Sent email and rang them but still not getting back to me.
It’s been over two weeks sense 2nd approval. What’s going on. I have no clue. I don’t like them now. So I’m going to try another bank.


Never again

published

The brokers advise waiting bankers approval and no one gave exact feedback on the progress of my application. It took good couple of weeks before it was settled. Never again...

Frank

FrankMelbourne

  • 2 reviews
  • 3 likes

Below Terrible---This bank needs to collapse

published

Worst experience ever, home loan now comes with so many conditions 12 hours before settlement despite everything being perfect.

word of advice NAB!!! -get rid of the clowns in India and inexperienced credit managers in Australia!

Stay away everyone....your money will never be safe when they have foreigners making decisions!

Glad to hear they will sack 6000 soon...Good riddance ...better yet if Nab collapses!!!

Dee J

Dee JSydney

  • 2 reviews
  • 1 like

NAB - Rubbish!!!!! Don't bother. Simply appalling service

published

I applied for a personal loan after 15 years of being a customer with excellent credit rating / history. Loan was declined because I never "met the lending criteria"!!! I laughed at this thinking how??? What??? Nobody gave me the reason. And to this day Im still puzzled as to why this was declined. I attempted on numerous occasions to contact the loan manager that handles complaints. To this day, nobody ever returned my calls, emails and messages. All I wanted to know and have the right to know was the reason behind "not meeting lending criteria"!!!!! POOR BANK NAB!!!!!!!


RKBN

RKBN

  • 3 reviews
  • 5 likes

The Worst Experience..

published

I applied for a Personal loan and its conditionally approved. I upload all the requested documents and i got call from the verification team, they told all good and i will receive an SMS and EMAIL within 15 minutes. So i can sign the documents and accept it but after that, i didn't receive any response from the NAB team. I tried to contact few times them but they saying its still processing and they won't allow to talk with the verification team. So arrogant customer service people. I am an existing customer to NAB but not going to deal with them anymore. I applied with another bank and already receive the money. Say Thanks to Nab for providing wonderful service.


bj*

bj*AU

  • 4 reviews
  • 4 likes

Worst banking experience of our lives

published

Whole painful process took almost 3 weeks. After initial application phone call (which is a whole other bad experience in itself) could get no one to answer any of our questions, always told "someone will call you back". No one ever did! Finally found someone helpful that we could email, called us with updates. Told YES approved by credit department will just take a few days for paperwork.....2 days later.....You have been declined. Um? Seriously? No explanation as to why we had been approved 2 days earlier, never given the chance to plead our case. Approved by another bank in 1 day. Will be moving all our banking from NAB now and will never be dealing with them again.


hakamgreen

hakamgreenSydney, Australia

  • 3 reviews
  • 7 likes

Very very terrible service and misguidance

published

Nab staff apologise all the time instead of fixing the issue. Unprofessional and untrained staff. Put me on hold for more than 1hour.


Damian Zuvich

Damian Zuvich

  • 2 reviews
  • 1 like

This bank cannot be for real?

published

Page 1 of 2

Questions & Answers

Knotty

Knottyasked

Been approved for personal loan on line read and signed documents Friday still no funds , looked online despursment still processing?

No answers

Kiba

Kibaasked

If my loans processing today will it be approved tomorrow?

No answers

Sandie Mckechnie

Sandie Mckechnieasked

Is my loan approved?

1 answer
NAB
Tessa C.NAB

Hi Sandie, you should be contacted directly with the outcome - for more info you can either call the team on 132265 or send your details through to social.media@nab.com.au and we'll follow this up for you ^TC


Get an answer from our members and NAB representatives

Details

CategoryPersonal Loans
Online Live Chat Yes
Interest Ratefrom 12.69% p.a.
Comparison Rate from 13.56% p.a.
Monthly Fee $10.00
Application Fee $150.00
Repayment FrequencyFortnightly, Monthly and Weekly
Loan Amount $5,000.00 to $55,000.00
SecurityUnsecured
Loan Term1 to 7 years
Rate TypeFixed and Variable
Redraw AvailableYes

Visit official website

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.