Nabtrade

Applied for a new account on the 18th Feb 26. It is now the 14th March and I am still waiting for the account to be setup. I received no updates and after a couple of emails requesting an update/status, I got the following response. I quote " .... Our escalation process has been temporarily put on hold until further notice, hence I am not… Read more

able to escalate this application for you. Your application is currently waiting for final review and approval - it can be any time from now ....." I am still waiting 2 days later for any account or update. I have initiated an account with a different broker. I don't need the hassle, and NAB obviously are not keen on new customers.

I have been using Nabtrade for around 20 years and have found that their customer service has improved greatly. I feel comfortable and confident that my investments are in good hands

I have had a number of different trading platforms and some have recently changed their formats for the worst. It’s like you have to go and play Heidi go seek now to find information that was previously all on the page when one opened up their previous platform ! VERY UNSATISFIED !!

Good service and trading visuals – Was using the service for almost tree years. Was happy with support and the platform. Nabtrade desktop webpage was down a few times on busy days, but I always able to place an order via mobile website as an alternative. I had to switch to a competitor because of high trading fees, but I miss Nabtrade trading visuals and tables. I am not getting as much of those with another broker. Show details

Dependable platform, good customer service – I have been trading on Nabtrade for over 2 years and found them to be reliable, great customer support when I call, prompt pickup. Sure, the platform could be a bit clunky at times but at least they are actively trying to improve their technology. I like the insights and research materials available on the Nabtrade platform. Most importantly, I… Read more

don't have to worry about access to my funds when required and they are pretty much instant if you accounts with NAB. No issues with trade execution, they are super quick!

Nabtrade told a share registry to delete a client's email address. Client pleaded with them to restore the e-mail address so that the client could get company communications. Nabtrade denied they had done that (said it was "impossible") and refused to write to the share registry to restore the e-mail address. Client got direct, written evidence… Read more

from the share registry that Nabtrade had done that. In the face of that clear evidence, Nabtrade repeatedly denied they had done so, and, of course, refused to acknowledge their misconduct or apologise for it. Bizarre and disgraceful.

Been dealing with NABTrade for 3 years now since my parents passing, we have a family trust and i have never in my life experienced anything the debacle we continue to experience in transitioning to new directors. The number of time i have been asked to get my deceased mother to contact the bank is laughable, Im almost on a first name basis with… Read more

the identity team having had to ID myself multiple times (4 in the last 8 weeks). I'm sure it must be easier for personal accounts, but they seriously lack experience and capability in servicing company/trust customers.

I tried the beta version of the new website and gave the NAB feedback that I found it unusable and would be moving my $500,000 portfolio to another trading platform. Well now it's finalised and it's just appalling. I assume this is a bunch of programmers trying to justify their existence. There was nothing wrong with the old platform. So yes I've… Read more

opened an account with another share trading platform and have started the process of transferring my shares over, not that I'll expect any competence from NABTRADE in the move. Very sad as I moved to them from the ANZ when they destroyed their own platform.

horrible... horrible. obviously designed by someone who does not trade or invest They haven't taken a step forward, they have taken 100 steps backwards. its a joke. I will be switching to another provider and I would advise everyone to. agree with previous comments.. how do you rate this 'no stars'

can you give 0 stars please. its garbage. clunky and slow. not intuitive at all. can no longer save chart styles. take forever to load in the morning. maybe time for a new broker. i'm over it nab. fix it or i'm out.

The new platform is both terrible and an absolute kick in the guts to its users, thanks NAB for your amazing effort at crapping on your customers. The old platform was ok, but more importnatly the charts were very suitable, the new platform has removed the ability to use the charts unless you pay a subscribtion to IRESS. The charts in the new… Read more

platform cannot be customed to suit an individuels needs, for eg the SMA cannot be assigned range 50/200 like the old [latform could. Not paying a subscribtion to this joke of an idea, will use other chart platforms.

Honestly the new platform is bad. Like really bad. The prior platform wasn't great but at least it displayed the information in an easy to digest format. I would recommend that people use a different platform now that the new platform is in place (this is coming from a 10 year+ user)

I have used Nabtrade for over five years. They are expensive, and while often promising to follow up an enquiry, they don’t. I shall be progressively moving my trading elsewhere.

I am currently using 4 platforms for ETFs and shares. for all Australian ETFs Betashare app. for US shares and ETFs Stake , NABTRADE, and Commsec. As I prefer to keep Bank based Apps for high volume / value transactions I keep NABTRADE and COMMSEC. Nabtrade is better designed App compared to commsec and finding something in Commsec is absolute… Read more

hopeless experience . app is horrible. Nabtrade app and site is good but there is a catch. all dividends takes at least 2 weeks to get credited to account where as commsec and stake is much faster .

plus all american dividends straight away converted to australian dollar so end up paying unnecessary conversion rates, because reinvestment again you need to convert back to US dollar so endsup paying double conversion rates. so American withholding tax and double conversion makes most transactions are profitable for nabtrade not for investments.

stake is much better in any given day but still got bit fear in mind to huge amount in fintechs than banks . customer service is also very poor in nabtrade

Wish I saw the reviews before trying to sign up with NAB trade. Staff are incompetent and unable to complete simple tasks. Tried to transfer a large share portfolio across to NAB and it took them nearly a week to even look at the forms the. They stuffed everything up and made unreasonable requests when the process should have been so simple. I agree with previous comments that this company lives in the 1970’s

Terrible support – Appalling service. Don't bother calling unless you have 40 minutes + to wait. There isn't anyone there who has any knowledge, and apparently, I'm a premium user; this means nothing. I'm now looking for an alternative Online platform that is functional and has real support. Does NAB monitor these platforms? The reviews here are horrific.

Woeful service – Nabtrade's admin is woeful. It has taken more than a month to open a new account for an existing client. It still isn't open. Today I was told 3-5 more days after being told it would be opened on that day earlier in the week. Their staff cannot tell me what the hold-up is. I can only imagine they aren't properly staffed so NAB spends less on wages. The only way their dreadful service might improve is if they are shamed into it, thus this review.

Poor process for International Trading – Trying to establish an International Trading account. Logged out of GreenID function and can't activate it again. Terrible functionality and no support on weekends.

NABTIRED – Have had various problems over the week. Tried the suggested fix to overcome a google update ... didn't work. Logs out when looking for trades and depth. Most frustrating ... they have had a week to sort it out... No emails to customers to apologize or say wat they are doing to fix the glitches.

Where is my money!? – Useless. Their Bpay system is completely broken and I am 19days in, after making a cash deposit to my account and I still don't have access to the funds although the money left the remitting account on the same day. Had nil communication from NAB advising the issues they are experiencing and was only now told the money is stuck and they need to manually release it. Show details

Terrible support – Call centre takes forever to get hold of. Offers call back but then takes forever again to call back. You then get a survey of how some poor technician in Bangladesh or somewhere performed when the issue is that you can't get hold of the support at all in aa timely manner. Just shows doubly poor management when they aren't providing enough support… Read more

and then don't even ask the right questions to improve the customer experience. Super irritating and I wouldn't recommend them. For the record the technician was good but the experience was terrible.

Useless, incompetent, indolent and dangerously client unfriendly "broker" – I am an unfortunate (fortunately in a process of becoming an ex-) long-term (well over 10-years) client of NAB Trade. The brokerage alone has thus far cost me about $30k. NAB Trade provides primitive and barely tolerable platform, but only if it is used in conjunction with (not-so-great either) IRESS ViewPoint, which comes at an additional cost.… Read more

This kind of works if you invest the time and effort to bend this dog’s breakfast into something semi-fitting your required workflow AND for as long as you have ZERO interaction with their "personnel".

However, dread the moment when you ever need any “support” or are forced to deal with the totally inept, dysfunctional “admin” of NAB Trade. Having obviously learnt their trade from the parent, NAB Bank, their collective disorganisation, incompetence, indolence and outright bad will have the ability to crush you and is likely to cost you both: time and money.

I suggest you stay well clear of this arrogant, dysfunctional and amateurish organisation. I know that it is hard to find a half-decent broker in Australia, but hold absolutely no hope that NAB Trade deserves even a glance – they are easily the bottom of the useless pile.

Don't ever touch this rotten egg! And if you foolishly do, remember: YOU HAVE BEEN WARNED...

Truly awful – Apalling lack of service. Was on hold for over 90 minutes again today to try and resolve issues that they keep claiming have been fixed. Terrible all around. Hard to understand how they are still in business.

Support almost non existent – Up to an hour wait for phone support and a week for email support. If one has an urgent question when navigating the site, support is virtually non existent.

insecure – no two factor authentication on my account or being prompted to set it up. i can just login with password only. Then trying to change password on both EDGE and CHROME the dialog window that pops up is unusable as it's too small and can't be expanded, so 1 star as little can be more important than security Show details

Terrible platform full of bugs and glitches – There are many bugs and glitches in the Nabtrade platform when one tries to trade or get information on pricing or current held shares etc my review for today however is about the fact that if you have a low amount of money in your Nabtrade ‘high interest’ account you will not receive any interest at all! Contrary to their statement online that… Read more

they pay 4.25% at the moment on balances of zero up to 1mill my forgotten $8 has accrued nothing in months lol This is why I keep my money in ING. At over 5% I might add. Nabtrade is a substandard platform run by incompetent individuals who know nothing about service or even common courtesy. Use at your own risk. Their only plus is a low trading fee…IF you can manage to place a trade when and as intended.