Excellent trading platform but long waits via telephone call centre
After years of using Commsec I switched to NABTrade.
NABTrade's trading platform is very good to excellent, once you get the hang of 'what is where.'
I like the way it's arranged better than CommSec.
Commsec had an annoying $7500 limit on stock trades if one didn't have an investment account with Commonwealth Bank, whereas NABTrade was more flexible given I'd already switched my banking to NAB in any case.
NABTrade brokerage fees are lower than CommSec yet I haven't seen any diminution in service.
Does anyone actually work at Nabtrade
20k limit on fund transfers out of the cash management account means you have to call them to transfer dollars out. Good luck - you'll be on the phone forever. Been waiting for 30 mins and no update on your place in the queue. Just sit there like a muppet hoping for someone to pick up. Also have a Comsec account and don't have any of these issues. Unfortunately use Nabtrade for SMSF. Will be changing.
Very good, but could be better
I have an online trading account with Commsec and another with Nabtrade. Commsec is superb 5/5 stars, does everything I want, and is frequently updated and improved. Nabtrade is good, but has a few shortcomings and has not been updated for quite some time. Announcements are hard to find on the site, watchlists are not as versatile as Commsec and charting is fairly basic. Good, but could be better
Same at the Bendigo option
We are having balance issues and crashes too. Wonder if nab is backed by cmc markets. Why is this stuff all over the news? We need to report this behaviour. The reviews I have read sound like we can afford to cover losses incurred by our brokers. But do you think others can? How many lives have been effected by these actions? We need this to get to the media
Nabtrade is a continuous joke
Really NAB? I was able to trade with money that did not exist on a funded Cash Account? Really? How is that even possible? Looks like everything is possible with this platform: "Due to a settlement issue caused by the Queen’s Birthday public holiday on Monday 8th June, customers who traded on Thursday 4th June had an inaccurate cash balance showing on Tuesday 9th June. This allowed customers such as yourself to trade with funds not available in the nabtrade Cash Account."
NABTRADE HELP LINE
I have been on HOLD on the help line for over 45 minutes x 4 times today 10th June 2020, once it gets over 45 minutes l hang up and try again my best on hold is 56 minutes with NAB and l try again. I did the same 9th June 2020 for 1/2 a day and the SAME “last week” and the SAME the “week before” so its a common occurrence. Got kicked off the help line on June 9th 2020 somebody picked up the phone and then hang up. Good way to get rid of all the people on hold l suppose.
Orders won't fill, then the market closes
I placed five of the same orders this morning but none were filled. The orders were placed 15 minutes before the market closed so I was not able to buy the shares I wanted. There was a similar problem a few weeks ago that I wrote to NABTrade and explained. They replied but did not seem to understand what I was complaining about.
System telling me I have no shares to sell when I go to sell them.
Nab trade is complex, they don't teach you everything that you should be aware of, and it's always those things that will end up costing you money. It's like they deliberately want you to loose all your money.
Here is a recent example.
I had put a sell order with no expiry date of a high amount that I would be happy to sell for, it never reached the sell goal and remains open until the goal is reached.
Then recently the shares began dropping a great amount.
I kept trying to put through a sell order to quickly sell my shares so that I wouldn't ...
Terrible. It took me close to 2 months and my account is still pending approval. I missed the market
I set up my account at the beginning of April hoping to make some trade due to some opportunities in the market. Nab however made the process extremely painful for me. I had to initiated 4 follow-ups and 1 branch visit with them, each time waiting for an hour on the line just to ask why is my account not activated. 2 pain points here:
1. Nab never communicate to me even when my account is rejected due to a mistake made by NAB. Without escalation by me, my account will be left in suspension indefinitely
2. Each time I called, Nab insisted that'...
Cant even set up an account without being jerked around
I have never dealt with a more incompliant financial service. I have a NAB SMSF Business account and wanted to set up NAB trade account you think liking these two accounts would be easy. Nope, you would be wrong it is impossible to set up an account. They told me I have to set up a NAB Personal ID at the bank after I called them and waited 40 minutes to talk to someone, went to the bank did that set up the account but the NAB trade account is linked to my new personal bank account called NAB trade to see what is going on 40-minute wait to talk ...to someone and they said i have to go back to the bank and set up a personal ID for my business account went to the bank to do that. Nope you can not set up a personal ID for a Bussiness account try and set up a nab trade account as a business so I tried that Nope cant set up an account try have to call NAB trade what a joke of a company when you can join two NAB accounts.
i wish i've never used it
i opened an account more than a month ago but still my verification are pending review
so i can't move or trade with the money i deposited there
despite calling them twice and emailing them once, there has been no action yet
hopefully i can get my money back!
No matter how many complaints it receives about its unreliability and client service, Nabtrade simply seems incapable of getting its act together. I have persevered with them over the years in spite of the frustrations involved but I will now find a more reliable online broker.
Questions & Answers
how to instal app fornabtrade
I have a nabtrade share a/c set up, I would like to have a nab a/c app set up so I can access the a/c on home page
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