NAPF Electronics

Good service – I have purchased a Sony TV(cheaper than anyone else) and JBL speakers and they arrived at a reasonable time and in good condition. I have no complaints at all.Good price and Good service Show details

TOTALLY HAPPY – Ten years of purchases such as 4 TVS numerous electrical items and microwaves TV tuners e.t.c. They have always been very helpful . They have come to my home free of charge to help set up one T/Vas i am not skilled with modern electronics .I am about to purchase a more expensive TV and they offered to set up complexities for me . I am only 3… Read more

miles away so this could not apply to all sales .If problems occur with goods then talk to Peter ,the manager .Great firm to deal with .

Good Experience – This the 3rd time I have ordered from NAPF and have had a positive experience. Postage to Melbourne was quick. The item I had ordered was delivered by post in 2 days. They were honest that the one I ordered was the last one and same was mentioned on eBay. Didn't have to go back to them with any warranty issues so far. Prices are competitive. So far a good shopping experience with them.

Reasonably average – I purchased through their eBay store, product was as described (OEM, non-retail packaging not mentioned though not a big deal), pricing was average (cheap by eBay average helped by eBay discount, average by Google search), delivery was delayed by 2 business days as viewed by item tracking. Show details

disorganised customer service – Bought power boards and extension cord. After a month nothing had arrived. Contacted NAPF. At this stage they were helpful and said they would re-send the power boards but were out of the extension cord I had ordered. I said I would wait for it to arrive. Power boards did arrive. After another month still no extension cord. Over the next three… Read more

weeks I called them, and each time (at least three times) I was told someone would call me back - they never did. Finally after calling again I was told the value of the extension cord would be refunded to my paypal account. After another month the refund still hadn't appeared. At this stage I launched a Paypal complaint. Company emailed me to say cancel the complaint and they would refund the value of the extension cord. I said I unfortunately didn't trust them to make the refund given they hadn't before, so carried on. The result being the full value of my order has been refunded via paypal...which is more than what should be....it should just be the value of the extension cord. As soon as the paypal refund took place I received a new invoice from NAPF - for the FULL value of the order...not value of the order less the value of the extension cord. All this over an $8 extension cord. This organisations disorganisation or arrogance (I'm not sure which) has made a mountain out of mole hill and cost both sides far more value in time than the original order. I will never use them again, and would recommend others don't as service falls apart when things don't go according to plan.

No communication – Ordered online, received receipt. Chased up and was advised supply problem. Waited, followed up again and mentioned doing a chargeback if no evidence could be supplied. They were happy to say that the stock had just arrived and would be express posted. Great timing!

Excellent transaction - totally satisfied – I ordered a Polk soundbar system through eBay. The order price was very competitive and was made better by an eBay discount. My order was despatched promptly and was with me a week later (very good for Sydney to Cairns). The soundbar was easy to install and has made an amazing difference to listening pleasure. I could not be happier with the service I received and the quality of the product. Show details

Highly recommended – I can see the negative reviews, however my experience with NAPF Electronics was very positive. I ordered a Polk Signa S4 soundbar and it was dispatched the following day. The price was $489 with free delivery. JB Hi-Fi was selling the soundbar for $699 plus delivery. Show details

Flawless service – I had a fantastic experience purchasing a new toaster with NAPF's online store. I chose to buy with them as they had the same price as other stores but with free postage, which saved me at least $10. I placed the order on Monday evening, expecting to wait at least a week with the current state of Aus Post. I received an email early on Tuesday that… Read more

my item had shipped, then received my item first thing Thursday morning, in perfect working order, receipt included. Can not fault the service and will be coming back if I need anything else.

Customer service is terrible – Purchased a tv from this company. After not hearing anything we emailed...no response. Then I rang, after 2 weeks of nothing, and warehouse was closed but the girl took my ph no. (They already had my husbands) and promised to ph next day and let me know when it would be delivered...no call after 2 days so I called again. “Apparently” the tv was… Read more

damaged and they would give me an upgrade in about another 3 weeks....NOOOO... why didn’t they ph?....she told me that they did ph my husband and left a message....no message received....she then called me a liar as I apparently hadn’t called the previous week....just terrible people to deal with. I did get my refund that afternoon after insisting it had to happen straight away. I can cope if people are honest and just tell the truth. Don’t deal with them.

Great price online – Bought PSB outdoor speakers for a great online price then read some of the bad reviews about NAPF and got a little nervous. Needn’t have worried though as they were delivered in a timely manner and I was able to track them via Aus Post. All good, great product, price and service.

Horrible customer service! – Place an order for a speaker and was told it would take 5 days to be delivered. After more than 3 weeks still waiting for the goods. Would not even answer my email.

Don't buy from this company even if it seems cheaper as it won't be in the end! – I made mistake of purchasing from NAPF Electronics on an ebay listing and didn't do my research on the company first. I trusted that ebay would look after me if things went wrong.... but NAPF were smarter. The item took 2 weeks to arrive and added it took time to install and then time trying to work out the issues out with NAPF on ebay (with… Read more

ebay you have to do it this way to show you tried to get help). By the time all this was done the ebay 30 day refund window was up.

In my ebaymessaging with NAPF on ebay, NAPF kept giving me answers that were either wrong about the product or simply not answering my questions.

Now I realize they were stringing me along to make sure the ebay 30 day refund guarantee was up.

I reported my issue with the Dept of Fair Trading but they were told by NAPF that it could not be returned due the product having been opened, 30 day return window was now up, and that they were not misrepresenting the product. I think they bluffed the person looking after my case. I think NAPF are rather skilled at it. I could take NAPF to NCAT (NSW Civil and Administrative Tribunal). This process is from experience (being a business owner having gone thru one of these) is a time consuming option.

I found online that I am not the only one who was burnt by this company (many others were much worse than me) and the company just keeps getting away with it.

I can't even give NAPF a bad rating on ebay and somehow they have received a good rating from me but I never gave them any feedback! How did this occur for goodness sake!

Don't trust NAPF – Price was competitive, but I would have rather paid the extra 100 and got much better customer service along with not having to wait 1 month for a fridge. I called the store first before placing my order, they told me it was not in stock, that delivery would take 2 weeks. It's been a month now and I'm still waiting, when I call the manager doesn't… Read more

even listen to me and talks over the top of me. He blames the delivery company, and I was expecting delivery today and received a call this evening that I "might" get it tomorrow as they have to pick the fridge up from Bing Lee... I've had enough, will demand a refund and go to the fair trading commission. Save yourselves all this stress, staff who don't care and management who are never there to return a call. Worst experience of my life!

Excellent service – Helpful, knowledgeable and friendly service. Very competitive price. They carried the product to the car for me (by trolley). Also received similar service 12 months ago when picking up a fridge for work. Will definitely call here first for any electrical purchase.

napf be wary – ordered 26/7/17 , enquired re delivery, person showed little interest ,said he would phone back Never did, e-mail arrived next day delivery Friday no other info, come Friday still no delivery, phoned again, after a wait obtained tracking # and courier company ,they too not that helpful still waiting for their promised return call, Napf again NO… Read more

help, looked up tracking # item picked up, on board for delivery ,courier company "unable to explain or "locate" driver item returned to depot 69 ?? Napf employees need to a bit more helpful and aware of customer needs ,so often sell the product and that's it ,no after service and if so a nuisance to them ,on further research Napf very poor reviews to say the least ,there is an obvious problem with Napf and courier companies as too often Napf blames courier companys ,

The worst customer service in Sydney – The customers service is bad and the staff is lazy. The manager react abusive when customer compliant. That's the reason why NAPF is struggle.

Efficient, Smooth & Professional service! – Phoned on Sunday afternoon for stock availability & told the salesperson (Peter V) how much I wanted to pay. Peter V then told me that yes they could do that price & that the product would be in on Tuesday. Received a 'phone call from Peter V at noon the next day (Monday) to inform me that it was there to be picked up. I went in on Tuesday at… Read more

09:30, paid cash, got my receipt & was out of there in less than 5 minutes...wham bam thank you man.

Could not have gone any smoother or efficiently...best professional sales experience ever.

In total contrast to all the bad reviews that I've read regarding NAPF on PRODUCT REVIEW.

Sincerely!

Great Service, thanks NAPF – One of the JBL speakers I ordered arrived damaged and Peter replaced it with a brand new set, plus covered shipping in both directions. Great service and highly recommended. Thanks NAPF

The worst level of customer support...EVER! – I purchased a dishwasher from NAPF and they arranged delivery the same day. When the driver arrived, the dishwasher was laying on side - despite the packaging standing transport upright. The driver said that everything would be alright and could be exchanged. Before accepting delivery, I confirmed with the store. Needless to say, the dishwasher… Read more

didn't work. NAPF's response...contact the manufacturer!

I would never buy another product from this store. Keep walking and find a business that knows how to treat its customers.

After more than 1 month still not deliver yet – I order sharp air purifier more than one month before. It was supposed to come 7th of June. And I'm still waiting for deliver, because they keep telling me it's coming next week since when I order... I never buy anything from this shop again.

Price and Service was great – Bought a Mitsubishi fridge (with a 5 year warranty) last week. Salesman was very helpful and knowledgeable about technical details. Although not in stock and some delays due to end-of-year stock take issues at the distributors warehouse, the fridge was delivered (free of charge) in the time slot promised by two very competent and careful people. And last but not least, their price was the best in Sydney.

Great price and service – I purchased a Harmon Kardon HK3770 receiver over the phone on 1st May for $549.00. $250.00 cheaper than JB HiFi. It was posted on 3/5 and I received it on the 5/5 and it is a fantastic unit. I received prompt and friendly service and would recommend them.

Worst Retailer I have ever experienced! – Purchased a 55inch TV with 5 yr extended warranty. TV has stopped working 4 yrs in. I contacted NAPF regarding warranty and was told Warranty Provider was insolvent. I informed them that as Retailer of the warranty they must cover it. 2 weeks later I am told Repair is waiting on parts which is a lie because the Repairer has informed me they have… Read more

not received any instructions from NAPF. When i quizzed NAPF on this lie I got shouted at. I will let Dept of Fair Trading handle this one.

Do yourself a favour and avoid the grief and buy your electronics from somewhere else.

Unprofessional. Slow – Bought a Canon camera online 2.5 weeks ago, it was delivered today. In that time, I received no acknowledgement of my purchase, no invoice (it's to be used by a business) and had to email them twice. The second time was to say if I didn't hear back, I would be putting in a back charge through Paypal. They then said the camera would be posted the next day.

The worst shopping experience I've ever had – I bought a JBL speaker for my friend as a birthday gift, but it hasn't arrived after two weeks. I contact the customer service for several times, every time they say the same words that "it will arrive in 2 days", yet still hasn't arrived. Worse still, the last time I call them, they hung on for a long time and said we don't have much time for you in the end.

Prompt and efficient – I ordered a Sharp microwave on line about 8 pm on the 16th March,and the product was delivered to my door in Melbourne by 3pm on the 18th. Service could not have been better. Chris

Unethical, unprofessional, deceptive spammers that seldom carry stock. A menace to society! – Initially full payment was made for a Sony receiver, stated by NAPF to be in stock, three weeks before Christmas, intended as a gift. The receiver never arrived because NAPF never had stock. Zero communication and zero customer service. Not carrying advertised stock is illegal under Trade Practices legislation. It is deceptive and fraudulent. NAPF… Read more

must be desperate as they have resumed spamming. What's worse is their alleged "unsubscribe" link merely displays "latest specials". Altogether a nasty, toxic waste of retail space. If a negative rating were possible.........Will be reported to ACCC and Fair Trading this week.

NAPF Electronics spam email – NAPF Electronics. I have ever dealt with NAPF Electronics BUT I am getting spam email from NAPF Electronics (info@napf.com.au). I have sent the email to ACCC

Should not be dealing online – Awful. Ordered an amplifier online for delivery from their store to a Sydney CBD address. Called them after not hearing anything for 8 business days (supposed to be delivered within 5-7). They obviously hadn't done anything about the order as they suddenly jumped into gear and told me they'd call back within the hour to arrange delivery. After 4… Read more

hours I called back and cancelled the order. They couldn't understand why - I told them they didn't deserve my business. It has now been 38 days since then and I STILL haven't received my $2,000 refund, which is racking up interest on my credit card. This is after being told on three separate occasions that the refund had been processed. I'm not sure what these people are like with in-store service, but they should not be selling items online.

Great product, Fast delivery, SAVE $50 – Purchase a pair of Sony XBAH1 headphones unbelievable sound quality and a good fit, and $50 cheaper then my local store. Staff were helpful with my questions over the phone before purchase, item was delivered to me within 2 working days. Happy customer will purchase again

avoid these people – I ordered 4 airconditioners for which they wanted payment upfront and said they could despatch within 4 days. After 2 weeks they had not arrived so rang them again to be told their supply company had sent the wrong ones and they would send correct ones within 2 days so I ended up waiting 2 months for which they had $3600 of my money and still got… Read more

stories that supplier could not supply them. I rang another company and got exact same aircons within 2 days. Am now still waiting to get my money back from these hopeless people. Avoid them at all costs.

Delivery 3.5 months after full payment – Ordered and paid for a fridge in February. Have just received it - in June. They had my $1400 for 4 months. I repeatedly asked for delivery dates and was advised it was a slow item and that they had to wait for Fisher & Paykel to produce more. I will say they did respond to phone calls and emails. In May they offered me a small fridge to get… Read more

me by. I also had a few problems with the delivery. My main gripe is that they can take my money and then not deliver till 3.5 months later.

WARNING do not deal with this company! Definately shonky – Yes the prices seem like a good deal BUT and a big BUT ...the goods are not in stock and then NAPF have to order and this takes time and then they can blame another company...then they say the goods are on the way but they do not arrive...more time...then they blame TNT couriers for losing the goods more time...then you ask for order to be… Read more

cancelled ...more time...and they say will do this right away and you never see your refund. I am very sorry I did not look at this page first.

Great experience – Called up asking if they had a TV I was after. Went in and had a look at it. Staff really helpful and got it at a really good price.