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Narellan Pools

Narellan Pools

4.2 from 200 reviews

Reviews

(151)
(7)
(3)
(10)
(29)
  • Customer Service
    4.8 (53)
  • Timeliness
    4.8 (51)
  • Job Satisfaction
    4.8 (51)
  • Rates and Fees
    4.7 (50)
  • Product Quality
    4.8 (53)

Reviewer Photos & Videos

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Michael Neoklis

Michael NeoklisSydney, NSW

Narellan Pools- McArthur were fantastic

published

Josh, Marnie, John, AJ and the whole team were amazing every step of the way. They guided us through and delivered and were professional to the end. We love our Pool and highly recommend using Narellan Pools - Macarthur for your Pool.

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ron

ronGreater Melbourne (Outer), VIC

  • 3 reviews

Amazing work

published

South East Melbourne Jason and the team were fantastic.did a wonderful job and finished the job in less than a week.we had no problems dealing Julie,Jasmin and the office.recomnend Jason and team to every client thinking of installing a pool.

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Megan

MeganSouth East Queensland, QLD

Excellent product but more importantly excellent service/install

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Marty, Kellie and all at Narellan Pools Gold Coast were excellent. They delivered when they said they would, they completed the work well and all their representatives were professional, friendly and their work was good. If there's every a next house, the next pool will be a Narellan too. We've used 3 other well know pool providers in the past and this was the most stress free project.

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Narellan pools nsw have been amazing

published

Dean & all his team have been amazing every step of the way, we were impressed from start to finish & love our pool. We highly recommend using them for your pool. Penrith nsw.

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1 comment
Narellan Pools
Narellan PoolsNarellan Pools

Thank you Nicole! We hope you are enjoying your pool today... it's HOT out there :)

Brad

BradSouth East Queensland, QLD

  • 2 reviews

We love our new pool. Fantastic

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Craig from Narellan Pools South Brisbane attend my place and gave me a great quote and fantastic advise. He is a very friendly and knowledgeable man as is his whole team. As this was my first pool I had cause to contact Craig a few times and he always had time to give me advice. After sales service was impeccable. I would highly recommend Craig and his team to anyone considering a pool.

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1 comment
Narellan Pools
Narellan PoolsNarellan Pools

Thank you Brad. We love hearing about the wonderful work our Local Pool Builders are doing out in Australia's backyards. :)

Georgia T.

Georgia T.Greater Melbourne (Metropolitan), VIC

Amazing Quote!

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Narellan Pools south east and west melbourne- Jason came out to my house and gave me an amazing quote! upfront and honest and an overall friendly man! highly recommend him.

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1 comment
Narellan Pools
Narellan PoolsNarellan Pools

Hi Georgia! Thank you so much for taking the time to review the wonderful work of our Local Pool Builder, Jason !

Bec

BecSydney, NSW

Love my new pool!

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Narellan pools was awesome! They were incredibly helpful throughout the entire process of planning and putting in our pool. Scott and Dayle went above and beyond! Everything happened on time and they did everything they could to ensure we were happy with the final product.

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Narellan Pools South West + East Melbourne

published

We had the best experience installation by Narellan pools,Jason and his team.

They are professional,on time and caring!!!

Thanks Jason and the team!!!

Do your self a favour and call Narellan Pools !!!!

I got 10 pool companies to quote my pool,and I found Jason to be honest and explained everything to me....thank you

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1 comment
Narellan Pools
Narellan PoolsNarellan Pools

Thanks Tony!! We LOVED reading your review. :)

Kelsi2577

Kelsi2577Illawarra, NSW

  • 2 reviews

Narellan Pools - Wollondilly & Southern Highlands

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The team were so professional and helpful from the point of first contact. Everything was so streamlined and they did what they said they would do each and every time.
We could not be happier with our pool and would recommend using the W&SH team to anyone looking at getting a pool.
It’s like a dream come true! Thank you S & D and your hard working team for being so awesome!

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1 comment
Narellan Pools
Narellan PoolsNarellan Pools

Thank you Kelsi2577 for your fantastic product review of your experience with Scott, Dayle and the team at Narellan Pools Wollondilly-Southern Highlands!

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Bob

Bob

  • 2 reviews

Awesome Team - Nepean Narellan Pool

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Narellan South Western Melbourne

published

Our Pool was recently installed by Jason and the team and they were a pleasure to deal with. Installation went smoothly and the boys were friendly and polite. We were very happy with the outcome from Narellan.

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1 comment
Narellan Pools
Narellan PoolsNarellan Pools

Hey Joe! Thank you so much for taking the time to write a review for Jason. :)

Jacqui and Steve

Jacqui and SteveGreater Melbourne (Outer), VIC

Not happy with Narellan Pools Port Phillip

published
3 comments
Narellan Pools
Narellan PoolsNarellan Pools
Jacqui and Steve
Jacqui and Steve

Hi, I responded to your DM with our email address but we haven’t heard from your Client Care Manager yet.

Narellan Pools
Narellan PoolsNarellan Pools

Hi Jacqui and Steve,
My sincere apologies, I wasn't alerted to your DM via the Product Review platform. I'll click through now and ensure your details are passed onto our Client Care Team.

  • Verified customer

Love my pool but wish I knew a few things before I picked some of my options

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1 comment
Narellan Pools
Narellan PoolsNarellan Pools
Silvana

SilvanaSydney Surrounds, NSW

What an amazing team Central Coast Narellan pools!!!!!

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1 comment
Narellan Pools
Narellan PoolsNarellan Pools

Thank you Silvana for you lovely review of Narellan Pool Central Coast! :)

Surayah

SurayahSydney, NSW

Narellan Pools Nepean District - Highly Recommended!!!

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Dean, Chontelle and team from Narellan Pools Nepean District are a pleasure to work with and true to their word! Thorough, professional and knowledgeable.
Dean was a pleasure to do business with from day one! The instructions for the construction of the pool were very concise and illustrated. When we did come across obstacles, he would put us back on the right track.
I highly recommend them to my friends and family for any future pool needs.
by Surayah & Troy, Glenmore Park, 19 December 2019

1 comment
Narellan Pools
Narellan PoolsNarellan Pools

Hi Surayah, Thank you so much for taking the time to write a review on Narellan Pools Nepean.

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Mark

MarkSouth East Queensland, QLD

Great job Narellan Pools Brisbane South

published

Great job by Narellan Pools Brisbane South. We got a really good deal due to an install slot becoming available and the pool was installed 2 weeks after contract signing.
We had a few hiccups along the way due to the quick timeframes but the Brisbane South team, (specifically Andrew in sales, Peter the construction manager / plant operator / installer and Craig the owner) were extremely responsive and remedied any issue we had. This is exactly why we went with Narellan. The customer service, before and after sales, was great and we are very happy we went with Narellan Pools Brisbane South.

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1 comment
Narellan Pools
Narellan PoolsNarellan Pools

Thanks Mark! We LOVE hearing about the great work our local teams are doing in Australia's backyards!

Antony

AntonySydney, NSW

Dean is a legend.

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Dean from Narellan Pools Nepean District, is awesome. He really went above and beyond with replacement of our pool. My mother is elderly so has trouble maintaining, not an issue for Dean, he set up a fair bit of automation for her. I'm a wheelchair user myself and had a hard time getting around the old pool due to the shape. Got that sorted. He even put in a hand rail to help me get in and out of the pool.

I'll definitely go with them again.

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1 comment
Narellan Pools
Narellan PoolsNarellan Pools

Thanks Antony for stopping by and letting us know about the wonderful work of Dean from Narellan Pools Nepean.

Tony G.

Tony G.Sydney, NSW

Pool installation Jordan Springs

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1 comment
Narellan Pools
Narellan PoolsNarellan Pools

Thank you Tony! We love that you took the time to write a review for our Nepean Team.

Claude S.

Claude S.Greater Melbourne (Outer), VIC

Love our Narellan Pool

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We have been talking about getting a pool for years and when we finally made the decision to get one, Jason our sales rep. helped us every step of the way. Julie in the office was always on hand to help co-ordinate the build and was always happy to take our call.
Not only do we have a fantastic product but we got the right advice from the start and we have not looked back.
Friendly, professional and no Gotcha's from start to finish.
Thank you for helping us turn our backyard into an oasis.
You guys Rock!

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Narellan Pools
Narellan PoolsNarellan Pools

Thanks Claude, YOU ROCK!

Great Pool, Amazing People

published

If I could give more than 5 stars I would!!!
We've just had a pool installed by Narellan pools hills District, fantastic to deal with start to finish, turned up when they said, all their trades were fantastic and professional, always polite and tidy.
From day one Craig, Mark and his team were always a phone call away with any questions we had and nothing was ever a problem, even under difficult circumstance they produced the highest quality.
I would definitely highly recommend Narellan Pools.
Special thanks from Mark and his team.

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1 comment
Narellan Pools
Narellan PoolsNarellan Pools

Thank you so much for your kind words.!!

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Questions & Answers

John S

John Sasked

If you have a dispute with one of the franchise owners regarding the installation quality of the pool, are complaints handled by head office or the franchise owner?

2 answers
Kelsi2577
Kelsi2577

I would attempt to sort out through the franchise owner first as they were the ones who carried out the work. Hopefully you can get some resolution.

John S
John S

That avenue has been well and truly exhausted. My options, as I see them, are to have head office intervene and assist the franshise owner in resolving the problems or to engage a legal colleague/ACCC to force a settlement between us.

Elga

Elgaasked

Has anyone used the gold coast franchise before? Experience?

No answers
Alison

Alisonasked

Has anyone gone through Narellan pools, Ormeau QLD? Are you happy with them?

No answers

Get an answer from our members and Narellan Pools representatives

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