Reviewer Photos & Videos
Excited about our new pool!
An absolute pleasure to deal with James & Mikala, Richie, Nathan and Kurt from Narellan Pools Eastern Ranges in Melbourne for a great job with our 9m Grandeur Blue Agate pool. James and his team were very professional and experienced, we were very impressed by the whole process and time frame of the pool build. We couldn't be happier with our final product, very highly recommend James and his team from Narellan Pools Eastern Ranges Melbourne.
Evan & Rosa Eltham
Tim from Narellan Pools Northern Beaches and Sydney City did an amazing job on our pool and spa. A great business to deal with, i would highly recommend them. Five stars!
We love our Pool!
We recently had our pool installed by the Southern Sydney Sylvania team. From the first point of contact with Leah in the office to the boys Dean, Tyler and Kane onsite - their service, pool knowledge, attention to detail and advice was fantastic. We couldn't be happier with the team and our final product. We are in the middle of winter and that hasn't stopped the kids jumping in, bring on summer!
Our own summer oasis
We love our pool and can’t wait to use it. We went with south west narellen pools after much research. Jason Ben and Connor delivered our pool on time in 10 days without a problem at all. We love the Whitehaven pearl colour, it’s fresh and inviting. This pool will be well used in summer and I look forward to special days with the family around it. Thanks boys, your the happiest and loudest people I know but it’s been a pleasure to work with you and we highly recommend Narellen pools.
Wish it was summer every day!
Still can't believe that we have a beautiful Narellan pool in our backyard! South Western Melbourne were amazing right from the start. Helped guide us with shape and colour choice. Always true to their word, and always came when scheduled. Fantastic team and a pleasure to have on site. Thanks Jason,Ben,Connor and Julie.
Thank you Narellan Pools Nepean
We probably went a little over kill with the amount of quotes we got for our pool project but we’re glad we did! Dean and Jourdan stood out from those who provided us with quotes, mainly because Dean was the builder and we’d only really dealt with sale reps. They’re professionalism as well as Dean’s valuable builder’s knowledge put them at the top of our pick list. We also got a positive vibe and friendly connection during our first meet which was a big tick in the box, considering these are people you’re inviting into your homes & investing la...rge amounts of money to provide a service. Dean and Jourdan were fantastic during our decision process. We narrowed our quotes down to just two pool companies, and they were always available for questions. Dean and Jourdan were very open about items in the quote and breaking down the costings. We actually met with Dean and Jourdan a few more times and that was before we even decided on going with Narellan Pools Nepean. When meeting Dean for the first time, you’ll learn quickly about how much passion and perfection he puts into his craft and assuring we get the absolute best care & experience out of our pool, which is why we picked him. We decided to source our own tradesman for tiling and pool fencing jobs, and Dean was more than happy to assist us in managing this. He looked over our area measurements & made suggestions that would really enhance the look. The construction process to the handover stage cannot be faulted. It went exactly how Dean explained it would go to the letter. The build itself didn’t take long at all and Dean went above and beyond to really look after us. We have to give a special mention to one of Dean’s team member Joel, whose hard work and care factor is the big reason we’ve got this awesome new addition to our home. Such a great team working with Dean leaving the work site neat and tidy at the end of each day, we’ve absolutely enjoyed having them around! We can’t thank the Narellan Pools Nepean team enough for delivering our dream pool, and we are more than happy to recommend them to anyone who is in the market for a pool.
Love my pool and the workmanship!
We used Narellan North in Adelaide and I cant complain about the product of my pool and the team who installed it. All the staff have been fantastic and very knowledgeable. The whole process was very quick and easy and they always put my mind at ease. I would highly recommended using Narellan pools.
Narrellan northern sydney sydney city Love my pool
The team of Narrellan at northern sydney have been absolutely great to have install my pool. Matt and Chris were my project managers. I mainly dealt with Matt and any difficulties that arose because of the amount of area i had they sorted or put me on the right track. Great group of guys. Thanks for a pool we love
Narellan Pools Newcastle are the best!
Every single person we dealt with at Narellan Newcastle have been amazing. With outstanding communication starting with Jason the salesman and then Danielle and Tanya in the office keeping us up to date on what was going on or coming up. The install was done over 2 days and Doug was great to work-(and what a work ethic he has!)with the install. Shane on the excavator did some amazingly skilled work as our backyard wasn't the easiest to work with. The concrete guys were a great bunch (and entertaining!) Even the driver of the truck who bought ou...r pool here was only too willing to be helpful. Ronnie and Robyn were so full of information for us on the handover-they made it very easy to understand and we know how to look after our pool. The pool looks fantastic! Come on summer!
Exceptional Service from the South West Melbourne team
Jason, Ben, Connor & Julie went above and beyond to walk us through every step of the process, no question was left unanswered. A great bunch of workers who made the experience enjoyable. A five star team we highly recommend. Thanks so much for delivering the pool we dreamed of!!!
Couldn’t be happier with the service before, during and after from Narellan! I Love my pool!
Kids were in the pool every day until Anzac Day. Now they just go in on a dare!
Handover was great - never had pool before so this was important. Go with Narellan - they won’t disappoint.
- Verified customer
Thanks a lot Narellan Pools Melbourne!
While searching for a 7m fiberglass pool I've reviewed many quotes before approaching Jason from the Melbourne office. You can tell the difference when dealing with just another salesman or with an experienced installer like Jason. Another great advantage of Narellan pools is that warranty is backed directly by the builder and not the reseller. 4 stars because the installation started a month late(it wasn't just due to weather) but it was completed in a reasonable 2 weeks time, just before Christmas '19. During the hand over Jason took care to explain how things work and since then I haven't had any issues.
Thanks Jason and Julie!
Narellan pools, Nepean. What an amazing service experience
From the first contact to the day the pool was handed over our experience was amazing. Dean, Chontelle, Jourdan and the team at Narellan pools Nepean absolutely nailed every step in the process.
Before we agreed to go with Narellan pools Nepean, we had done our homework and knew what we wanted. We received two other quotes that were narrowed ldown to two contractors with only $200 separating them in the whole project quote. The difference we found was Dean always made himself available for a discussion to clarify items in the quote, sometimes...re-explaining things and delivered suggestions around paving, finished heights and layout. We were made to feel like he was building his own pool.... but for us! The whole process was seamless, communication cannot be faulted, trades turned up when Dean had advised they would, all the guys polite and even hosing the driveway clean each day as they left. There is a clear synergy between the trades that work for Dean knowing his expectations and they deliver for him and his clients. Go and get other quotes to ensure you are getting what you want but really, don't bother with anyone else. Our pool is ready for Summer, fully completed inside four weeks and looks absolutely amazing. Well done Narellan pools Nepean and thank you so much for delivering such a positive customer experience for our family
So happy with our pool install - the team from Narellan Newcastle were awesome
We use our pool all the time, best thing we have done. Our backyard has been turned into its own oasis. The pool looks after itself and is so easy to maintain.
Fantastic pool replacement
The Team did a fantastic job turning our tired out old pool into a replacement reality. From start to finish was so smooth and quick. Team always happy to answer our questions along with providing invaluable advice. It was a pleasure to working with you as well!
Projct Manager very professional...communication all the way through the build.
Pool finished start of winter.. will not use until spring. expect to use it several times a week. We have had a thorough maintenance teach-in.and have commenced cleaning control and ph balance
Great service. Looks exactly like we expected it to be
The pool took next to no time to put in. They kept the whole house clean and polite to us and neighbours. Will be using it every day in summer. Seems very easy to use and maintain.
Great quality, efficient, Friendly and Professional - Highly recommend.
Dean and his team from the Nepean Branch have been excellent. From the quoting process through to Install and landscaping we have always felt like we rely on them to get the job done with efficiency and quality workmanship. They listened to our needs, ave advice and suggestions to improve the outcome that we would have never thought of and the end result is an amazing pool and outdoor space we cannot wait to use (currently winter so we will wait till its warmer).
The pool and landscaping was complete within a 4 weeks which included a retaining wall and full concrete and pavers surrounds.
Jason and his team from Narellan South East Melbourne are amazing
Our Narellan Nirvana pool was just completed and we are very happy with the whole proces. Jason and his team were fantastic to work with. Adrian the excavator came down to inspect the site before the dig day to make sure all will run smoothly. Ben and Connor were methodical and surgical in their installation of the pool and placement of the filter, pool pump and heat pump. They were always considerate and kept our backyard tidy before they left. Jasmin and Julie were delightful to correspond with behind the scenes also. Jason answered all my questions promptly and nothing was too much trouble. I am happy to recommend him and his South East Mebourne team any day.
Great quality, extremely professional
Our Narellan pool was just completed by Narellan pools Hills District. Craig was the initial contact and was the perfect gentleman. His sales approach was not pushy, just informative and honest. He made us feel comfortable enough to sign over others taking into account price, reputation amongst a number of other considerations. Mark took hold of the process and his professionalism is a credit to the company. Each trade was not only the hardest working I've seen, they were extremely polite, hard working and informative. There was never the swearing or loud music that I've had on other projects. I can not recommend Narellan Pools Hills District enough. Thanks team.
Questions & Answers
Has anyone had pool installed by parramatta/Blacktown narellan team? How was your experience and are you happy with the quality? We are just in process of going through quotes would be helpful to know other people’s experience
Has anyone dealt with Narellan pools in western Sydney and how was device.
I've got a quote from splash constructions and still deciding between all the quotes from
Coral reef pools
Local pools and spas
Any feedback would be good
Send SMS also to 0408 621 539
If you have a dispute with one of the franchise owners regarding the installation quality of the pool, are complaints handled by head office or the franchise owner?
I would attempt to sort out through the franchise owner first as they were the ones who carried out the work. Hopefully you can get some resolution.
That avenue has been well and truly exhausted. My options, as I see them, are to have head office intervene and assist the franshise owner in resolving the problems or to engage a legal colleague/ACCC to force a settlement between us.
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