Reviewer Photos & Videos
Professional, quick, and incredibly friendly
I highly recommend Narellan Pools Southern Sydney.
I cannot fault anything during the whole process, and all were an absolute pleasure to deal with!
Very professional, dedicated, and took the utmost care during the whole pool construction process. They were so quick to come out, submit all paperwork, and everything was taken care of by them efficiently.
No question was ever too small, they all took their time to explain things, and ALL staff showed so much professionalism and respect.
They all went above and beyond and exceeded our expectations, we are so happy with the results and with the quality.
Thank you to all the staff for making our dream a reality.
My Beautiful Pool
My experience with Narellan Pools was a very Happy and rewarding experience. Busy but exciting. The whole team were fantastic, professional, experienced and happy. Thank you soooooooo much. Will enjoy.
Excellent Service and Fantastic End Product
Despite the many site constraints and complexities within the installation of the pool, the team at Narellan were attentive and actively resolved issues in a timely manner to deliver on their promises.
The end product is fantastic.
Information and advice given on their products was accurate with a thorough handover with associated you-tube videos were provided on completion to assist the first time pool owner care and maintain the new asset.
Another Narellan Pool with the colour faded to white
Sadly, having reading the many other reviews of Narellan pool shells fading to white, we have just had the same experience with a Narellan Pool shell colour fading away.
After almost a year since the Narellan pool was installed, we first noticed the discolouration of the shell colour when the water line dropped below the normal level, revealing that the grey colour below the waterline had faded to a mostly white colour. Our chemical use wasn’t abnormal so we were mystified how this could happen to such a recently installed pool?
From the obser...
Smooth process from start to finish
It's been a pleasure working with Chontelle and Dean and initially Jourdan.
Nothing was too much trouble and we are very happy with the finished product. Dean has assured us that support will be ongong if required so peace of mind for the long term is also paramount.
The best pool build experience.
We went ahead with Narellan pools after a lot of contemplation and couldn’t be happier. Jaison and his team ( south west Melbourne)were absolutely amazing and finished the pool in 7 days!!
Nepean Narellan Dean Chontelle and Jordan
We have not stopped talking about our positive experience that we have had with the team at Narellan. From the first enquiry, to the quotation, Plan approvals and the pool build, everything was such a breeze. We would never have imagined that such a huge project would be completed without any hiccups. Even after our build we know that Dean is only a phone call away when ever we have a question or concern. They go above and beyond with their customers and we would highly recommend The team at Narellan Pools In Nepean
Very happy we chose Narellan pools northern Sydney - Sydney city. A big thank you to Matt and Liam and the whole team for making the process so easy with no hiccups along the way.
Very efficient in getting the job done.
Would recommend to anyone thinking about getting a pool.
Dream come true
This was really my dream come true. Mark and the team were fantastic. We had a lot of obstacles to overcome and we got through them with Marks professionalism and options that were presented.
I would highly recommend Mark and Narellan Pools to anybody thinking about putting in a pool.
Excellent and professional service.
Mark is a great and experienced pool builder. He has made our pool process so easy and smooth though we had some access issue at first. The whole process was smooth and the team is professional too.
We love our Symphony 10 pool from Narellan.
Narellan Pools Central Coast was professional, friendly and efficient.
From sales to customer service to tradesmen to handover, we had a very positive experience and would definitely recommend them! Great job!
Pool looks good but a hell of a journey
Narellan Pools Brisbane South have made many promises and then do not deliver. We are still waiting on our contract and asked for actual costs many times being told if we continue to ask questions there will be an admin charge (got this on email).
Our pool was left to stagnate and took a huge effort to clean, Narellan did not complete this.
Told after they went through our sewage pipes and damaged our new fence we’d be looked after, we’d get a discount - told so many times but the site inspection wasn’t done correctly and they had to call in e...
So happy with our Narellan Pool!
The process of putting a pool in can get quite stressful I imagine. But the process for us was easy & stress-free. Narellan Pools Brisbane South did our install. The team worked so hard & nothing was too much trouble. The communication was second to none. Our pool looks amazing & we are so happy with it! We are also really happy with our tiling. We have not yet completed the surroundings of our pool, but here is a picture of it so far to give you an idea.
Positive experience. Happy with product.
Just wanted to share our experience with recently having the Nirvana 5 in Grey Quartz installed with Narellan South Brisbane branch.
We had a positive experience - all contractors arrived when they said, everyone was polite, mess was cleaned up, handover happened just a few days short of a month, price was as quoted aside from the extras we added. My preferred method of contact is text message and anything I had to ask was answered in a timely manner. Their client relations manager contacted me often to see if all was well and I was happy - a...lways got back to me. The owners also phoned a couple of times or called in to check progress. I trusted the process and knew that it would involve alot of work from my husband and I once the pool dig was complete. When the installers go you really are left with a construction site but the pool and equipment installed has been with no fault (aside from a flat battery which was fixed quickly) and we have enjoyed 4 months of almost daily use. We went for a mineral pool and so far maintenance had been easy. We have a pool cleaner come every month and in between we maintain it.
Fantastic- from beginning to end!
Narellan Pools Northern Sydney have been really great to work with. From the sales consults, right through to after sales, we cannot fault them. They delivered on time, we’re upfront about costs, answered our questions promptly and gave us lots of useful information.
Couldn't have asked for better hand-holding and cost control
Narellan, under the care of Matt, were fantastic for us. It was easy to choose them - we were the third on the street to get a pool in the last 6 months, and as a price-seeking, MBA educated skeptic, I have been nothing but delighted with the whole process.
We got a 8 metre Symphony pool in Mediterranean Blue with the mineral filter and it looks + feels outstanding. But the main point of this review is to say those concerned out there about the process and the cost - the team listened to us and really held our concerns as prime. We ended up do...
We love our pool!
Narellan Pools South East & West went above and beyond for us with our pool. Nothing was too much trouble for Jason and being first time pool owners we had lots of questions. Thanks Jason and team! Would gladly recommend these guys to anyone!
We have been very happy we chose Narellan Fraser Coast. The quality of the finished product was most satisfactory. All stages of the process were completed within allocated time frames and communication with the builder was great . We highly recommend this company.
Awesome customer service and great quality pools with Narellan Pools Hills District. So glad we got the pool!!
We have used our pool most days since handover in December. Mark and his team from Narellan Hills District were fantastic to deal with during the quote/installation process, very professional.
Glad we went with Narellan
I am so pleased with our pool (Symphony 8) that was installed by the Narellan Pools Northern Sydney - Sydney City team. We definitely made the right choice by going with Narellan. Everyone says how surprised they are at how quickly the project was completed and how good the finished product is. Particular thanks to our project manager Matt who made the journey a lot easier. I really don’t know how they did what they did. Additional thanks to Liam who was super helpful on the handover.
Questions & Answers
Hello I am trying to get an address and phone number for Narellan Pools Head Office, can anyone help? Thanks
Hi Elaine, I am not sure sorry I believe their head office is in Townsville though so maybe try googling the Townsville branch. Good luck.
Hi Elaine, thank you for reaching out. Our head office is in Sydney - do you have a question for our Client Care department? They can be reached on 1800 045 015.
My Narellan pool is spraying water from the pipes near the filter. How do I get someone out to see to it? I have called before and no one has returned my call. I am at Glossodia
Hi Lyn, thank you for your question. Could you please email our Client Care team, providing your full name and phone number as well as the details you provided above, so that they can reach out to you as soon as possible? The email is firstname.lastname@example.org
Thank you, again.
Hi, just in the process of getting a visit from Narellan pools Hawkesbury. Would appreciate anyone's opinion from their own experience with this franchisee.
I am sure you are going to meet Dean Douglas from Narellan Pools Nepean. He is super good and committed. You will never repent dealing with him.
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.