Narellan Pools

Narellan Pools

 Verified
Narellan Pools
4.4

448 reviews

PositivevsNegative
84% · 37568 · 15%
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Return Claim MadeYes · No
Warranty Claim MadeYes · No
Value for Money
4.4
Cleaning & Maintenance
4.5
Product Quality
4.6
Shipping
5.0

Reviews

448 reviews
Renee W.
Renee W.
 

Excellent customer service

Excellent customer service- supported us through problems with council, excellent communication and excellent tradies. Met our needs even with delays outside their control. We love our pool and use it everyday! Highly recommend them! Show details
Disappointed
DisappointedGreater Melbourne (Outer), VIC2 posts
 

Unprofessional

Unprofessional to say the least. Not only did Jason lie about the price initially but after 2 site visits plus one with the landscaper, he simply ghosted us. Told us we’d have the real quote after the site visit within 2 days then after a few follow up text , we received an email stating that our job was not viable for them to do. Don’t waste your time, do yourself a favour & look elsewhere if you want an honest & genuine supplier to deal with. Rating should no stars for Jason Sham
Georgia H
Georgia HGreater Melbourne (Outer), VIC5 posts
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@SHiK
@SHiKGreater Melbourne (Outer), VIC29 posts
 

Narellan Pools South West/ East and North West Melbourne is the best!

I had a wonderful experience with Narellan Pools South West/ East and North West Melbourne. Jason, Jasmine, Ben and Jamie were outstanding from the beginning to finish the work, Jason was very thorough during the sales process, and Jasmine was very patient in answering all the questions, Ben and his team did a great job, and really happy, I have recommended more customers for their outstanding service.

Keep up the excellent work Narellan Pools South West/ East and North West Melbourne!

I would always recommend going with Narellan rather than going with small pool builders as you never know when the smaller ones will be in liquidation, go with them and sit back and relax! Show details

Sandy88
Sandy88South East Queensland, QLD
 

Terrible experience

Poor service for warranty work won’t fix the crack bulging Show details
George
GeorgeSouth East Queensland, QLD
 

Disgraceful complaints department- What a joke called Client Care

Two e-mails sent a week apart to the Client care department, and still no response. Another company very quick to take your money when buying a pool, however the first sign of an issue, no customer care nor even replying to the two e-mails. Show details
Aaron
AaronCentral West, NSW2 posts
 

Heat pump issues

We had a pool put in mid last year to be used for our family Xmas get together. The day before the get together, the heat pump failed with an over temp error. I contacted Narellan pools to get the issue rectified, only to find out that Narellan pools are closed over the Xmas break. I tried to rectify the issue myself, only to fail. The family get together was a flop, especially for the grand kids. I’m very unhappy
Mick
Mick
 

I use the pool and its enclosure space every single day

We love our pool. It fit into the exact space we wanted it for and created a wonderful outdoor enclosed area which is perfect for our lifestyle and needs. It added a gorgeous living space for our home. The pool is professionally maintained to ensure optimum PH consistency and cleanliness. Show details
Kate
KateSydney Surrounds, NSW
 
andrewkadfp
andrewkadfpSouth East Queensland, QLD57 posts
 

Pool is fading

After 4 years the fibreglass is fading below the waterline.
I have kept the chemicals as balanced as I could but it is now very light blue 4"down.
Not bothering to tell them as thier warranty has the " And 1 Baby Zeebra clause."
We will be blamed for not doing something or other.
Just bad Gelcoat I guess.
Anyone buying a Fibreglass pool in Qld just be aware of possible bleaching.
You can never prove that all your chemicals were correct
Just Shoddy product in my view.
Shannon D.
Shannon D.North Queensland, QLD
 

Family Dream come true

Both our children are very active and competitive swimmers so the size of the pool is perfect for what we need. The wife and our 2 cockerspaniel pups live in there. Show details
Value for Money
Cleaning & Maintenance
Product Quality
Shipping
brenda
brendaauckland
 
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Peter T.
Peter T.
 

Narallan pools

Warranties and after care is an absolute disgrace. They would not take reasonability for discolouration in pool shell that was there from install. Show details
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Sunlily
SunlilySydney Surrounds, NSW40 posts
 

Terrible Customer Care

I tried calling their 1300 number today, after 1/2 an hour waiting on the phone I pressed 1 to get a return call and not lose my spot in the queue, 4 hours later I had to phone again and once again I waited for 20+ minutes then pressed 1, 50 minutes later they finally called me and then I find out this is for new pools only, customer care is via email.
Finally we speak to someone and we are told that Narellan Pools no longer make the Gelcoat we need for our pool.
Don’t buy a Narellan Pools], someone built a great company but it seems someone else who owns/runs it now couldn’t give a string bag about customer service. Show details
Brian K.
Brian K.South East Queensland, QLD
 

Narellan Pools Bayside Brisbane

Very pleased with my Symphony 6 recently installed by the team at Narellan Pools Bayside (Brisbane). They also undertook tiling and glass fencing. The crew Tan, Mitch, AJ and Daniel were impressive across a range of areas critical to a successful outcome including hard work, dedication, professionalism, timeliness and cheerfulness. Communication was excellent. All timelines were met and within budget. A well run professional team. Show details
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Questions & Answers

no one
no one

Does anyone have the full warranty description of Narellan in one piece?

Our plan was to add solar and heating after the build if we have enough cash left or again but some posted discussion here worries me that I can't heat my water over 28 degrees ???

joanneho060
joanneho060

How many appalling reviews can the company get? Who knows if the good reviews are legit.....
14 reviews provide a below a 3 star and 17 reviewers have quoted quality as a concern. Mmmmm.
I almost asked for a quote from this company but after reading some of the negative reviews I am very wary to pay cash to a pool company with so many appalling reviews 10% are bad which statistically hides the rest that has not reacted and sit in silence.
I have noticed that there are good reviews but it's hard to know if they are legit.
I looked on their website and they do not have a physical address listed. This always looks shonky I'm afraid. How are you supposed to contact a pool installation company when you are not sure they exist? After the Covid downturn in business, I noticed an increase in dissatisfied clients. Perhaps the company is going through tough times and cannot find enough qualified staff/contractors to meet all its commitments
Do most people feel this company is legit and capable of doing a good job or will they just take my cash and leave me with a dud?
Is 2023 out of the question if so I won't bother talking to the company?

Adrian S.
Adrian S.  

Why bother wasting time requesting a quote, as per my review with their email response posted they have no capacity for 2023 ‍

jason.ormsby.90
jason.ormsby.90  

A guy i work with lives on the south side of Brisbane and payed his deposit only to have the subcontractors go bust and Narellan pools won't refund their deposit.
It's going through court now.

no one
no one  
MJP
MJP

Would anyone happen to know the customer service number of a Narellan Canada? I am getting a pool installed and the company that supplies Narellan pools is a NIGHTMARE to deal with!

joanneho060
joanneho060  

Hope you canceled it based on the number of legit poor reviews. Take care.

MJP
MJP  

Sadly no. The lawsuit is pending though.

See all Narellan Pools questions

Details

CategoryOnline Shops and Pool & Spa Shops
Offers Free Standard Shipping No
After Sales ServiceYes
Products / Services OfferedPools, Servicing and Spas
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Contact info for Narellan Pools

  • ABN: 26748362797

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