Reviewer Photos & Videos
Narellan Pools- McArthur were fantastic
Josh, Marnie, John, AJ and the whole team were amazing every step of the way. They guided us through and delivered and were professional to the end. We love our Pool and highly recommend using Narellan Pools - Macarthur for your Pool.
South East Melbourne Jason and the team were fantastic.did a wonderful job and finished the job in less than a week.we had no problems dealing Julie,Jasmin and the office.recomnend Jason and team to every client thinking of installing a pool.
Excellent product but more importantly excellent service/install
Marty, Kellie and all at Narellan Pools Gold Coast were excellent. They delivered when they said they would, they completed the work well and all their representatives were professional, friendly and their work was good. If there's every a next house, the next pool will be a Narellan too. We've used 3 other well know pool providers in the past and this was the most stress free project.
Narellan pools nsw have been amazing
Dean & all his team have been amazing every step of the way, we were impressed from start to finish & love our pool. We highly recommend using them for your pool. Penrith nsw.
We love our new pool. Fantastic
Craig from Narellan Pools South Brisbane attend my place and gave me a great quote and fantastic advise. He is a very friendly and knowledgeable man as is his whole team. As this was my first pool I had cause to contact Craig a few times and he always had time to give me advice. After sales service was impeccable. I would highly recommend Craig and his team to anyone considering a pool.
Love my new pool!
Narellan pools was awesome! They were incredibly helpful throughout the entire process of planning and putting in our pool. Scott and Dayle went above and beyond! Everything happened on time and they did everything they could to ensure we were happy with the final product.
Narellan Pools South West + East Melbourne
We had the best experience installation by Narellan pools,Jason and his team.
They are professional,on time and caring!!!
Thanks Jason and the team!!!
Do your self a favour and call Narellan Pools !!!!
I got 10 pool companies to quote my pool,and I found Jason to be honest and explained everything to me....thank you
Narellan Pools - Wollondilly & Southern Highlands
The team were so professional and helpful from the point of first contact. Everything was so streamlined and they did what they said they would do each and every time.
We could not be happier with our pool and would recommend using the W&SH team to anyone looking at getting a pool.
It’s like a dream come true! Thank you S & D and your hard working team for being so awesome!
Awesome Team - Nepean Narellan Pool
Last month, we decided to get a pool and selected Narellan Pool as our builder.
This is based from our research and great feedback received from previous customers.
Pool had wide selections and high-quality materials which made it more valuable than some of the other brands that were available.
They started early December and installed before Christmas.
Dean/Chontelle from Nepean team delivered what they promised despite the heat conditions. Customer service was great and the boys were professional
They addressed all of the questions an...
Narellan South Western Melbourne
Our Pool was recently installed by Jason and the team and they were a pleasure to deal with. Installation went smoothly and the boys were friendly and polite. We were very happy with the outcome from Narellan.
Not happy with Narellan Pools Port Phillip
Our pool was installed just over a month ago and sadly we cannot say that we were at all impressed with the communication during the process or care taken during installation.
We were informed of our installation date by email but Narellan Port Phillip (in Mornington) turned up a day earlier at 7am with no notice. According to our contract, we were supposed to remove a fence panel for access however as we weren’t expecting them that day, it hadn’t yet been removed. Rather than remove the panel correctly, they used a chainsaw to cut the fence ...panels off just above the footings. This meant that this entire part of the fence had to be rebuilt. It also meant that our garden lighting system, (which we had also intended to remove so that it could be re-used) was destroyed. During the dig day and pool installation day our front curb, gutter and letter box were also completely destroyed. Our pool site, driveway and nature strip were left in a disgusting state. We were told on the day on the dig that we would need to organise our own electrician to ‘hook the pool up’ the following day. We had to madly call around to find someone that was able to do the job in time obviously at our cost. None of this had been communicated to us beforehand. After the first day we were asked to sign a contract variation stating that our pool would now sit 13cm higher than expected. This meant that our ‘inground’ pool now sits just tripping height above where it should have. We have been left with a dangerous gap between our pool and the house. It’s tool small an area to deck and just looks odd.
- Verified customer
Love my pool but wish I knew a few things before I picked some of my options
Firstly I do want to say I absolutely love my Narellan Pool! We did have a few issues with installation and communication with Narellan but that is all in the past and in the end we did get our beautiful pool which has been so fantastic over the last two summers.
Although I wish our Narellan representative was clear about a few things in respect to additions to the pool. The major thing is our Pool Lights. We have hardly used the pool lights and only recently the lights no longer work. We called Narellan who advised that we were over our w...arranty period of 12 months and then called the pool light company to get replacement....$320 each light!! Both lights no longer work so to replace them that is $640... for lights that we only put on a handful times to show people how beautiful our pool looked at night. If we were told that these lights would only last 2 years and to replace them would cost us so much we would of asked not to have the lights installed in our pool. Now we are left with two lights that do not work and hole in my heart :( Otherwise, love our unlit pool..... also our Narellan representative advised that when the pool was installed they would pop by and give us a little welcome Narellan pack .... never received.... never heard from our representative again...
What an amazing team Central Coast Narellan pools!!!!!
DREAMS really do come true with Central Coast Narellan pools . A Huge heartfelt Thank you to Kellie , Dave , Emma , Ben , Mick , Chris , Locklin and Jason .The best team / company we have had the pleasure to deal with. These beautiful people are professional, kind , punctual, caring their work is outstanding. We had an amazing experience , loved every moment. They will always have a place in our family . The team really pushed to have our pool ready for Christmas for our little girl they only had a week or so before Christmas . Dave is a...mazing and was here with the boys nice and early everyone worked hard. Thank you so much everyone . We highly recommend Central Coast Narellan pools it truly is the best experience EVER !!! . Kind regards Julian and Silvana Richards.
Narellan Pools Nepean District - Highly Recommended!!!
Dean, Chontelle and team from Narellan Pools Nepean District are a pleasure to work with and true to their word! Thorough, professional and knowledgeable.
Dean was a pleasure to do business with from day one! The instructions for the construction of the pool were very concise and illustrated. When we did come across obstacles, he would put us back on the right track.
I highly recommend them to my friends and family for any future pool needs.
by Surayah & Troy, Glenmore Park, 19 December 2019
Great job Narellan Pools Brisbane South
Great job by Narellan Pools Brisbane South. We got a really good deal due to an install slot becoming available and the pool was installed 2 weeks after contract signing.
We had a few hiccups along the way due to the quick timeframes but the Brisbane South team, (specifically Andrew in sales, Peter the construction manager / plant operator / installer and Craig the owner) were extremely responsive and remedied any issue we had. This is exactly why we went with Narellan. The customer service, before and after sales, was great and we are very happy we went with Narellan Pools Brisbane South.
Dean is a legend.
Dean from Narellan Pools Nepean District, is awesome. He really went above and beyond with replacement of our pool. My mother is elderly so has trouble maintaining, not an issue for Dean, he set up a fair bit of automation for her. I'm a wheelchair user myself and had a hard time getting around the old pool due to the shape. Got that sorted. He even put in a hand rail to help me get in and out of the pool.
I'll definitely go with them again.
Pool installation Jordan Springs
Thank you to Dean and the Team at Narellan Pools Nepean District. From our first meeting with Dean he was very professional and helpful with ideas to even start the process of installing a pool as our yard is not very big. The price and inclusions were very competitive. Once we decided to go with Dean the process was simple and quick. From start to finish Narellan Pools were helpful and with the minimal issues Dean was very quick to acknowledge and resolve the small issues. We were kept up to date with everything. We would highly recommend Dean...and his team to anyone that are looking at installing a pool. We are extremely happy with the end result. Our final decision in using Narellan Pools was the fact that Dean was honest and we felt comfortable with dealing with him. Once again a big thank you to Narellan Pools Nepean District. From Tony and Demelza Goles
Love our Narellan Pool
We have been talking about getting a pool for years and when we finally made the decision to get one, Jason our sales rep. helped us every step of the way. Julie in the office was always on hand to help co-ordinate the build and was always happy to take our call.
Not only do we have a fantastic product but we got the right advice from the start and we have not looked back.
Friendly, professional and no Gotcha's from start to finish.
Thank you for helping us turn our backyard into an oasis.
You guys Rock!
Great Pool, Amazing People
If I could give more than 5 stars I would!!!
We've just had a pool installed by Narellan pools hills District, fantastic to deal with start to finish, turned up when they said, all their trades were fantastic and professional, always polite and tidy.
From day one Craig, Mark and his team were always a phone call away with any questions we had and nothing was ever a problem, even under difficult circumstance they produced the highest quality.
I would definitely highly recommend Narellan Pools.
Special thanks from Mark and his team.
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Questions & Answers
If you have a dispute with one of the franchise owners regarding the installation quality of the pool, are complaints handled by head office or the franchise owner?
I would attempt to sort out through the franchise owner first as they were the ones who carried out the work. Hopefully you can get some resolution.
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