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Narellan Pools

Narellan Pools

4.4 from 333 reviews · View Statistics

Reviews

  • Value for Money
    4.4 (82)
  • Cleaning & Maintenance
    4.7 (80)
  • Product Quality
    4.8 (163)
  • Return Claim MadeYes (1) · No (95)
  • Warranty Claim MadeYes (3) · No (91)
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Sonya

Sonya

  • 2 reviews

Professional, quick, and incredibly friendly

published

I highly recommend Narellan Pools Southern Sydney.

I cannot fault anything during the whole process, and all were an absolute pleasure to deal with!
Very professional, dedicated, and took the utmost care during the whole pool construction process. They were so quick to come out, submit all paperwork, and everything was taken care of by them efficiently.
No question was ever too small, they all took their time to explain things, and ALL staff showed so much professionalism and respect.
They all went above and beyond and exceeded our expectations, we are so happy with the results and with the quality.

Thank you to all the staff for making our dream a reality.

Value for Money
Cleaning & Maintenance
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1 comment
Narellan Pools
Narellan PoolsNarellan Pools

Hi Sonya, this is just wonderful to hear. Thank you for sharing your experience with the team at Narellan Pools Southern Sydney. So happy to hear you are loving your Narellan Pool!

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Denise Reade

Denise Reade Sydney, NSW

My Beautiful Pool

published

My experience with Narellan Pools was a very Happy and rewarding experience. Busy but exciting. The whole team were fantastic, professional, experienced and happy. Thank you soooooooo much. Will enjoy.

Value for Money
Cleaning & Maintenance
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1 comment
Narellan Pools
Narellan PoolsNarellan Pools

Hi Denise, we are so glad to hear of your experience with your local Narellan Pools Builder. Thank you for sharing your feedback!

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Lizzie

Lizzie Sydney, NSW

  • Verified

Excellent Service and Fantastic End Product

published

Despite the many site constraints and complexities within the installation of the pool, the team at Narellan were attentive and actively resolved issues in a timely manner to deliver on their promises.
The end product is fantastic.
Information and advice given on their products was accurate with a thorough handover with associated you-tube videos were provided on completion to assist the first time pool owner care and maintain the new asset.

Value for Money
Cleaning & Maintenance
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1 comment
Narellan Pools
Narellan PoolsNarellan Pools

Hi Lizzie, thank you so much for sharing your feedback on your fantastic experience. Would you mind letting us know who your local Narellan Pools Builder was, so we can let them know?

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David Reed

David ReedSouth East Queensland, QLD

Another Narellan Pool with the colour faded to white

published
Value for Money
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Pete W

Pete WSydney Surrounds, NSW

Smooth process from start to finish

published

It's been a pleasure working with Chontelle and Dean and initially Jourdan.
Nothing was too much trouble and we are very happy with the finished product. Dean has assured us that support will be ongong if required so peace of mind for the long term is also paramount.

Cleaning & Maintenance
Incentivised ReviewNo
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1 comment
Narellan Pools
Narellan PoolsNarellan Pools

Hi Pete, this is wonderful to hear! Thank you for sharing this review on your fantastic journey with Narellan Pools Nepean!

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Nadia

NadiaGreater Melbourne (Metropolitan), VIC

  • 2 reviews
  • 3 likes

The best pool build experience.

published

We went ahead with Narellan pools after a lot of contemplation and couldn’t be happier. Jaison and his team ( south west Melbourne)were absolutely amazing and finished the pool in 7 days!!

Value for Money
Cleaning & Maintenance
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1 comment
Narellan Pools
Narellan PoolsNarellan Pools

Hi Nadia, thank you for sharing your experience! We have passed your lovely feedback through to the team at Narellan Pools South Western Melbourne!

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Pavic

PavicSydney, NSW

Nepean Narellan Dean Chontelle and Jordan

published

We have not stopped talking about our positive experience that we have had with the team at Narellan. From the first enquiry, to the quotation, Plan approvals and the pool build, everything was such a breeze. We would never have imagined that such a huge project would be completed without any hiccups. Even after our build we know that Dean is only a phone call away when ever we have a question or concern. They go above and beyond with their customers and we would highly recommend The team at Narellan Pools In Nepean

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1 comment
Narellan Pools
Narellan PoolsNarellan Pools

Hi Pavic, this is wonderful to hear! We are so happy to hear of your experience and will pass your great review through to the team at Narellan Pools Nepean.

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Karen

Karen Sydney, NSW

Thanks Narellan

published

Very happy we chose Narellan pools northern Sydney - Sydney city. A big thank you to Matt and Liam and the whole team for making the process so easy with no hiccups along the way.
Very efficient in getting the job done.
Would recommend to anyone thinking about getting a pool.

Incentivised ReviewNo
Purchase TypePool
1 comment
Narellan Pools
Narellan PoolsNarellan Pools

Hi Karen, thank you for your recommendation and kind words! We'll let the team at Narellan Pools Northern Sydney & Sydney City know!

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Dream come true

published

This was really my dream come true. Mark and the team were fantastic. We had a lot of obstacles to overcome and we got through them with Marks professionalism and options that were presented.
I would highly recommend Mark and Narellan Pools to anybody thinking about putting in a pool.
Tom

Value for Money
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3 comments
Narellan Pools
Narellan PoolsNarellan Pools

Hi Tom, thank you for posting about your wonderful experience! Would you mind letting us know who your local Narellan Pools Builder was, so we can pass your feedback through to the team?

Tom
Tom

Mark Kaushik

Narellan Pools
Narellan PoolsNarellan Pools

Thanks, Tom!

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THee

THeeSydney, NSW

  • 2 reviews

Excellent and professional service.

published

Mark is a great and experienced pool builder. He has made our pool process so easy and smooth though we had some access issue at first. The whole process was smooth and the team is professional too.
We love our Symphony 10 pool from Narellan.

Value for Money
Cleaning & Maintenance
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1 comment
Narellan Pools
Narellan PoolsNarellan Pools

Hi THee, thanks so much for sharing this great review of your experience with your local Narellan Pools Builder. We will pass your feedback on to the team!

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Ramona F.

Ramona F.Sydney Surrounds, NSW

Easy as!

published

Narellan Pools Central Coast was professional, friendly and efficient.
From sales to customer service to tradesmen to handover, we had a very positive experience and would definitely recommend them! Great job!

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1 comment
Narellan Pools
Narellan PoolsNarellan Pools

Hi Ramona, we are so happy to hear of your wonderful experience. We will inform Narellan Pools Central Coast of your kind words!

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M Coghill

M CoghillSouth East Queensland, QLD

Pool looks good but a hell of a journey

published
Value for Money
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2 comments
Narellan Pools
Narellan PoolsNarellan Pools

Hi M Coghill, thank you for bringing your experience to our attention. So our Client Care team can look into this further, could you please email your name and phone number to our Client Care team's email, which is clientcare@narellanpools.com.au?

M Coghill
M Coghill

Sent you an email with my details as requested - thanks for getting in touch.

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Amanda Jones

Amanda Jones South East Queensland, QLD

  • 2 reviews
  • Verified

So happy with our Narellan Pool!

published

The process of putting a pool in can get quite stressful I imagine. But the process for us was easy & stress-free. Narellan Pools Brisbane South did our install. The team worked so hard & nothing was too much trouble. The communication was second to none. Our pool looks amazing & we are so happy with it! We are also really happy with our tiling. We have not yet completed the surroundings of our pool, but here is a picture of it so far to give you an idea.

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1 comment
Narellan Pools
Narellan PoolsNarellan Pools

Hi Amanda, thank you for sharing your wonderful experience with Narellan Pools Brisbane South. What a beautiful pool you have there! We will pass your feedback on to the team!

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Tenille

TenilleSouth East Queensland, QLD

Positive experience. Happy with product.

published
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Value for Money
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1 comment
Narellan Pools
Narellan PoolsNarellan Pools

Hi Tenille, thank you so much for posting this review. So glad to hear you have been enjoying your pool! We appreciate you taking the time to share your experience.

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Fantastic- from beginning to end!

published

Narellan Pools Northern Sydney have been really great to work with. From the sales consults, right through to after sales, we cannot fault them. They delivered on time, we’re upfront about costs, answered our questions promptly and gave us lots of useful information.

Value for Money
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2 comments
Narellan Pools
Narellan PoolsNarellan Pools

Hi Ainsley, thank you so much for sharing your wonderful experience! Could I ask who your local Narellan Pools Builder was, so we can pass on the feedback to them?

Ainsley
Ainsley

We worked with Narellan Northern Sydney & Sydney City.

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James Crennan

James Crennan

  • 3 reviews
  • 3 likes
  • Verified

Couldn't have asked for better hand-holding and cost control

published
Value for Money
Cleaning & Maintenance
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1 comment
Narellan Pools
Narellan PoolsNarellan Pools

Hi James! What a wonderful review you have shared! We will pass it on to the team at Narellan Pools Northern Sydney & Sydney City, who will be absolutely thrilled that you are so happy! Have a fantastic time in your new Narellan pool!

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Rita

RitaGreater Melbourne (Metropolitan), VIC

We love our pool!

published

Narellan Pools South East & West went above and beyond for us with our pool. Nothing was too much trouble for Jason and being first time pool owners we had lots of questions. Thanks Jason and team! Would gladly recommend these guys to anyone!

Value for Money
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1 comment
Narellan Pools
Narellan PoolsNarellan Pools

Hi Rita, Jason and the team will be so happy to hear this kind review. Enjoy your brand new pool!

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Happy

HappyWide Bay-Burnett, QLD

Fantastic

published

We have been very happy we chose Narellan Fraser Coast. The quality of the finished product was most satisfactory. All stages of the process were completed within allocated time frames and communication with the builder was great . We highly recommend this company.

Incentivised ReviewNo
Return Claim MadeNo
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1 comment
Narellan Pools
Narellan PoolsNarellan Pools

Hi there! We are so thrilled you are so happy with your experience with Narellan Pools Fraser Coast, and with your pool. Thank you for the feedback!

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Awesome customer service and great quality pools with Narellan Pools Hills District. So glad we got the pool!!

published

We have used our pool most days since handover in December. Mark and his team from Narellan Hills District were fantastic to deal with during the quote/installation process, very professional.

Value for Money
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1 comment
Narellan Pools
Narellan PoolsNarellan Pools

Hi L Whitton, this is excellent to hear - thank you for posting your review! We will pass on your kind feedback to the team.

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Glad we went with Narellan

published

I am so pleased with our pool (Symphony 8) that was installed by the Narellan Pools Northern Sydney - Sydney City team. We definitely made the right choice by going with Narellan. Everyone says how surprised they are at how quickly the project was completed and how good the finished product is. Particular thanks to our project manager Matt who made the journey a lot easier. I really don’t know how they did what they did. Additional thanks to Liam who was super helpful on the handover.

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1 comment
Narellan Pools
Narellan PoolsNarellan Pools

Hi Andy! Thank you for sharing this review! Great to hear about your experience with the team at Narellan Pools Northern Sydney & Sydney City. We'll let them know!

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Page 1 of 17

Questions & Answers

Elaine J.

Elaine J.asked

Hello I am trying to get an address and phone number for Narellan Pools Head Office, can anyone help? Thanks

2 answers
Tenille
Tenille

Hi Elaine, I am not sure sorry I believe their head office is in Townsville though so maybe try googling the Townsville branch. Good luck.

Narellan Pools
Narellan PoolsNarellan Pools

Hi Elaine, thank you for reaching out. Our head office is in Sydney - do you have a question for our Client Care department? They can be reached on 1800 045 015.

Lyn S

Lyn Sasked

My Narellan pool is spraying water from the pipes near the filter. How do I get someone out to see to it? I have called before and no one has returned my call. I am at Glossodia

1 answer
Narellan Pools
Narellan PoolsNarellan Pools

Hi Lyn, thank you for your question. Could you please email our Client Care team, providing your full name and phone number as well as the details you provided above, so that they can reach out to you as soon as possible? The email is clientcare@narellanpools.com.au

Thank you, again.

Pete W

Pete Wasked

Hi, just in the process of getting a visit from Narellan pools Hawkesbury. Would appreciate anyone's opinion from their own experience with this franchisee.

1 answer
RADS
RADS

I am sure you are going to meet Dean Douglas from Narellan Pools Nepean. He is super good and committed. You will never repent dealing with him.

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