176 reviews
- Early
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- On Time
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- Late
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- Unacceptably Late
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- Never Arrived
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- Never Collected
Was very happy with the service from National Car Movers. Vehicle arrived safe and sound. Only fault was it took longer to arrive than estimated date. . Very helpful and reliable company. Would recommend using them. Show details
Booked car to be moved from Perth to Melbourne, dellivered car to Prix car movers (was not advised clearly that NCM were just agents) on the 12 august estimated dellivery date Melbourne 8th Aug -2nd Sept, car arrived Adelaide around 8th Sept and now estimated dellivery date 15th Sept to Melbourne. This is about 4 weeks from dellivery to the main… Read more
operator to Melbourne if it gets there by the 15th. They are very happy to take your money and placate but do not supply an acceptable service. My advice is dont use NCM or Prix. I will be looking at compensation.
Reviews with attachments
Can not recommend these guys highly enough. So impressed with their service from start to finish. Excellent price options at outset, Prompt communication to answer any questions with patient and clear replies. And car delivered hassle free. So impressed am using them again within a couple of months. They are my go to for all future vehicle transports from now on. Thanks to the team once again. Show details · 1
Thanks National Car Movers! Friendly, helpful, and straightforward service. The car even arrived a week early which worked out perfectly. We’ll be in touch again when we’re ready to move another car from Cairns to Sydney. Show details · 1
Effortless move from Perth to Melbourne. Great communication, friendly customer service. Online tracking made available. I would certainly use National Car Movers again. Show details · 1
Safe pickup and delivery of my sports car – I used National Car Transport in W.A to pickup and deliver my newly acquired sports car from Perth to Melbourne I was able to track my vehicle while in transit, the car arrived on time with no problems. Thanks to all the team . Would highly recommend National Car Transport to get the job done. Cheers Show details · 1
Amazing service – The service from start to finish was amazing and would like to especially thank the delivery driver excellent customer service thanks again guys. I would highly recommend your service Show details · 1
Latest follow-ups
Your service was incredible. Whenever I enquired as to where my vehicle was, a notation indicated that someone would get back to me within four to… Read more · 1
six hours. Hours, not days, which was excellent. My vehicle arrived in good order and I was pleased with the service. Thank you.
Follow-up · Nothing more to add. Your service was great and at a good price. Thank you again. I don't know how to send photos.
Follow-up · It all worked so smoothly. I'd like to use your service again, in reverse this time, to get a motorcycle from Tasmania to Caboolture South in Brisbane's north. I will get in touch again sooner to the time of pick up and transport. Would the motorcycle need to be put in a crate of some sort?
I got few quotes with some ridiculous prices national car movers where straight up honest great price first up any questions I had they answered immediately they gave me a delivery date and was true to there word the best think they had callers in… Read more · 1
Australia that I trusted and was very comfortable through the process of delivery I highly recommend national car movers to get the job done
Follow-up · The company offered insurance the vehicle never had a mark on it the quoted delivery time which was in our agreement 30 days Wangaratta to Busselton on time ☺️
National Car Movers arranged for the transport of our Holden Trax from Perth WA to Newcastle NSW. Everything went to plan. The ongoing communication from the company and their contractors was exceptional. Very nice to be able to talk to helpful and knowledgeable people. Their quote was reasonable and the car arrived on time with no damage. Show details · 1
Follow-up · Tracking of the car online was easy and accurate. The booking was made by phone. Always great to talk to a helpful, knowledgeable person. I prepared the car. Car was transported with around a quarter of a tank of fuel with loose items within removed.
Positive reviews
I was extremely happy with National Car Movers. They were very efficient and communication was excellent. The price was also fantastic, they came in $1,100 cheaper the the other quote I received. Show details · 1
am writing to share my positive experience with Car Mover. They proved to be highly professional, flexible, and reliable throughout the entire process. Our vehicle was delivered on time and arrived in excellent condition. I highly recommend their services for anyone looking for a dependable transport provider. Show details · 1
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Dropped the car off in Brisbane on Wednesday 20th May in the afternoon with quoted delivery between 26th May - 1st June to Central Coast NSW. The driver, Jason, contacted me the following day advising that delivery would be the following morning and arranged pick up point close by. He was on time and communicated with estimated time of arrival.… Read more · 1
The car was delivered in the same condition that it was in when dropped off at Brisbane. We highly recommend this company. Can't tell you how much we appreciated the excellent service.
Negative reviews
I booked National Car Movers to transport my car from Melbourne to Darwin in June 2026. Unfortunately, the experience was unreliable, highly stressful and cost us thousands of extra dollars. The main issue was we purposefully made sure that our booking with National Car Movers and their car carrier SMB allowed over 6 weeks for our car to arrive in… Read more
Darwin from Melbourne but our car never made it there in time. We were holidaying in Darwin and it was time to leave to drive our car home on a road trip but our car did not arrive. We therefore had to hire a car to get home at a cost of thousands of dollars. I would not recommend using this company if you value clear communication peace of mind, and a reliable, timely car moving service.
Hi Julie, We’re very sorry to hear about… Read more (+1 reply)
Appalled by the lack or correspondence in regards to the moving of my car. Very vague “operational issues” delayed the transport of my car by a week from the estimated time of delivery to which myself or my partner (both of who were points of contact on the booking) were not notified of. We only became aware of this through having to call up to… Read more
find out where my car was. Then, after not hearing any correspondence a week later, we called again to find out it had arrived at its location the day before to which we weren’t notified, again. Customer service has been terrible, having our calls being answered by an AI that remembers our phone numbers and booking information also seems super invasive and useless as when we ask it for an update, it says it will provide one, to which it never does. When we speak to a human in the call centre, the experience isn’t much better as they also provide no help in regards to tracking, or communicating issues. Like the majority of Australians, I rely on my car as a mode of transport to and from work. It has been 12 business days since National Car Movers have had my car and I have had to hire a car out of my own pocket to commute to and from work each day on top of the fee I had paid them to move my car. I am vehemently unhappy with this service provided to me and, with the problem currently unresolved (as I am still without my car) I would not recommend this service to anyone I know, in fact I’d go out of my way to tell people to avoid using National Car Movers.
Hi, We’re sorry to hear about your… Read more
do not book with them, my car has been delayed to 2+ weeks, and they keep giving me an estimate delivery date and cannot guarantee when it will arrive and do not provide any help and just to wait. Show details
Hi Hannah, Thank you for your feedback. We… Read more
Recent reviews
Seamless from start to finish. Quick. Car arrived in great shape. Professional and kept me informed at every step. I would definitely use National Car Movers again. Show details · 1
Car was transported from melbourne to perth very efficiently on time and at reasonable cost. Everything was done as explained on the phone. All staff were very friendly and tracking of ship was fun too. Show details · 1
Above and beyond what I expected so accomodating my needs. Drove me back to the hotel once I dropped the car off. Drove my car to my new house . I dropped driver off back to his truck. Easy process. Show details · 1
I sent a vehicle from Mackay to Melbourne. The service in Mackay was great. I was met at the gate at the Mackay depot when I dropped the car off. The gentleman that checked the car in was very helpful and answered all my enquiries. The vehicle reached its destination within the timeframe stated without any problems. I could not fault the service. I thought the cost of transport was quite reasonable. Show details · 1
My initial inquiry was online. I rec'd a call within 20mins from a lovely woman by the name of Maree. She explained my options & then sent an email to make the booking. Everything went ahead as requested, I dropped the car to the depot... where, unfortunately due to heavy rain, road closures, the vehicle sat for 3wks. During this time, I made a… Read more · 1
further inquiry as to notifying me once the vehicle was on its way... as I still hadn't heard anything for more than a week, I called again... only to be told that it had just arrived that day, I thanked the woman I spoke to... she informed me that she would send the details to the receiver - which she did.
All in all, we were happy with the service & pricing - we would definitely use them again.
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The service was prompt and good value for money. The car arrived in perfect condition. The pick up and delivery locations were very suitable, however they need to consider giving more than 24 hours notice for pick up and delivery as this is not always convenient. Show details · 1
Misleading practices, unsafe storage, and appalling service. I am writing this to warn anyone considering National Car Movers or Car Transport Express. My experience was a series of unprofessional hurdles, deceptive information, and financial exploitation. The "Drop-off" Deception: I was initially given a residential address for drop-off. When I… Read more
sought help, the employee ([Name Removed]) was incredibly rude, spoke over me, and eventually hung up.
Unsafe Locations: After switching to National Car Movers, I was directed to a wrecking yard/car destruction site to leave my vehicle. The site manager claimed he was "afraid of cars" and didn't know how to drive a manual. The lot was a "dust bowl" and completely unsuitable for a prized possession.
False Height Claims: Days later, [Name Removed] (Managing Director) claimed my car was too low to move (below 150mm). This was based on a "visual inspection" by the wrecking yard staff. I offered to have a third party measure it; she refused, stated her "leave was more important" than resolving the issue, and banned me from phone contact.
The Result: I was forced to fly back to Melbourne to rescue my car from an unsafe site. Upon arrival, I measured the car myself: it was well above 150mm.
Financial Hostage: Despite their refusal to move the car based on a lie, they refused a full refund, keeping a $180 "cancellation fee" for a service they failed to provide.
This company is incompetent and deceptive. They will leave your car in a junk yard, lie about its specs to avoid work, and then charge you for the privilege. Save your money and your sanity: go elsewhere.
Hi, Thank you for taking the time to share… Read more
Misleading practices, unsafe storage, and appalling service. I am writing this to warn anyone considering National Car Movers or Car Transport Express. My experience was a series of unprofessional hurdles, deceptive information, and financial exploitation. The "Drop-off" Deception: I was initially given a residential address for drop-off. When I… Read more
sought help, the employee (Danielle) was incredibly rude, spoke over me, and eventually hung up.
Unsafe Locations: After switching to National Car Movers, I was directed to a wrecking yard/car destruction site to leave my vehicle. The site manager claimed he was "afraid of cars" and didn't know how to drive a manual. The lot was a "dust bowl" and completely unsuitable for a prized possession.
False Height Claims: Days later, Danielle (Managing Director) claimed my car was too low to move (below 150mm). This was based on a "visual inspection" by the wrecking yard staff. I offered to have a third party measure it; she refused, stated her "leave was more important" than resolving the issue, and banned me from phone contact.
The Result: I was forced to fly back to Melbourne to rescue my car from an unsafe site. Upon arrival, I measured the car myself: it was well above 150mm.
Financial Hostage: Despite their refusal to move the car based on a lie, they refused a full refund, keeping a $180 "cancellation fee" for a service they failed to provide.
This company is incompetent and deceptive. They will leave your car in a junk yard, lie about its specs to avoid work, and then charge you for the privilege. Save your money and your sanity: go elsewhere.
HI Nathan, Thank you for taking the time to… Read more
Really poor experience. Transported my Mustang to Adelaide. Let them know it was lowered 20mm. The front bar was then damaged in transit, and when I raised the damaged claimed it was because the car was lowered and it wasn’t covered. The area damaged on the front bar was above 150mm, which they claimed was below the area that is insured. I had… Read more
to follow them up as it was in transit as there was no communication after 8 days
Would not recommend to anyone. Terrible experience.
Hi Simon, I’m unable to locate your booking… Read more
Unfortunately my experience with National Car Movers was disappointing. Communication was poor throughout the booking process and I was given misleading information regarding what could be left in the vehicle. The rules around goods in the car were extremely strict and not clearly explained upfront. Due to this, I cancelled the booking and used another transport service instead Show details
Hi, Thank you for your feedback. We’re sorry… Read more
Initial contact was excellent. Communicative and reliable. Great service. Arrived On time. Show details · 1
Very impressed with the company's professional approach to the safe transport of my car, their friendly attitude when contacted was greatly appreciated. I would have no hesitation in recommending them. Show details · 1
The service we received was first class and everybody we dealt was pleasant and efficient. I can do nothing but highly recommend National Car Movers for their service. Show details · 1
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Hi Guy, We acknowledge the delay and… Read more