National Garage Remotes and Openers

Terrible customer service. I ordered a remote gate opener release latch which worked for 9 months then just stopped. When I returned it for warranty they claimed nothing was wrong with it. It literally look them 6 months to return the latch to me only for me to find that I was still not functioning correctly. I have sent countless emails, called… Read more

and still almost 2 years on I have no resolution. Avoid this company, if you think buying local is a safe bet, it's not with these clowns

⭐☆☆☆☆ Frustrating customer service – still waiting on refund I’ve used NGRO in the past without issue, but something has definitely changed. This time, instead of a simple remote, I purchased a Centsys D6 SMART gate motor and power supply and the experience has been frustrating from start to finish. The motor failed two days after installation.… Read more

I was told by NGRO (specifically [Name Removed]) that I could return it under warranty at my own cost and that the $70 postage would be refunded once the claim was processed. I returned the motor on 14 May 2025, followed all instructions, and even provided a tax invoice and my bank details yet I’ve had no refund and no reply to multiple follow-up emails since 13 June.

Eventually, the repaired motor was sent back, but it arrived poorly packed and slightly scuffed, despite us taking care to protect it during return. It also took six weeks to resolve, during which time our gate was left unsecured.

Yes, $70 might not seem like much but it’s the principle. I followed the process in good faith. Being ignored after doing everything right is incredibly frustrating. Based on other recent reviews, it seems I’m not alone and that’s what convinced me to share this.

Timeline (if helpful to others): • 28 April – Motor installed • 30 April – Charger produced burning smell • 1 May – Electrician confirmed charger was damaged • 2 May – Contacted NGRO & Centsys • 6–8 May – Replacement charger sent; motor briefly worked before showing new errors • 9 May – Told to return motor at my cost and refund would be processed later • 14 May – Motor returned ($70 via AusPost) • 21–27 May – Provided transformer details; told issue was being reviewed • 29 May – Case handed to Paul; re-sent previous info • 5–10 June – Motor returned; I flagged poor packaging and asked about refund • 13 June – Sent tax invoice and bank details • 24 June, 1 July, 7 July – Followed up three times — no response

If you ever need warranty support from NGRO, good luck. I really didn’t want to escalate this for a $70 refund, but based on my experience and others I’ve since read, I believe this is a pattern. I also think they rely on people giving up so I’m going to lodge a complaint with Fair Trading.

I hope this helps someone else avoid the same stress and runaround we’ve had to deal with.

I purchased a garage remote from this company one month ago.I still have not received the item, which is impossible for domestic delivery. The company has avoided providing any proof of posting and, instead of issuing a refund, asked me to provide evidence that the item was lost or to return it—despite never having received it. After several… Read more

emails, they promised to refund me “today,” but 5 days have passed and nothing has been processed.

I cannot recommend this company based on my experience.

Was able to replace an old and busted ECO remote with a new generic one which ended up being over half the price. Have had it for more than a year now without issue, about to purchase another as a spare.

Disappointed – hi To whom it may concern, I ordered two garage door openers late last year. They were not delivered. I have emailed National Garage door Openers 3 times with no response. They do not have a contact phone number on their website (that I could find) in summary, disappointed. Kieran McInerney

Replacement car key shell – The back fell off my new car key fob and I couldn't find it anywhere. I spoke to National Garage Remotes and Openers staff who were able to find a suitable key shell. I ordered same and they posted it promptly. Now my key fob is like new again. Thank you!

Top service? – Ordered a TM-27 remote that 'didn't work' from them. 'They' made 'me' pay the return postage cost. Not reimbursed. Just a refund and no communication. Said it worked, it didn't, no question. Didn't want to know. they ghosted me and ignored me wouldn't reply to my emails except some automated reply that didn't relate to my email. I will never buy… Read more

from them again. Look at the 39 negative feedbacks on eBay, I should have, I would not have bought from them had I read them. Lesson learned.

They use worst freight company - couriers Please - no goods delivered – They use the worst freight company in Australia - the foreign Singapore owned Couriers Please. Company says they sent parcel. Couriers please say never picked up. Result - no goods received, although they did give a refund. Plenty of other companies that sell same products and use reputable freight companies - then u might get your goods. No idea about product as impossible to receive.

No customer service – My garage door opener failed and following research I found National Garage provided an opener that would suit. This was late December 2024 when their main office was closed. I looked on eBay and the same company had the opener listed with delivery from 2nd to 6th Jan. I selected this option however by the 7th the tracking stated there was a mix… Read more

up with the courier not picking it up, but stated by their Customer Relations Officer that it had been picked up. Over the next few days there was no tracking updates and then from 8/1/2025 I requested an update on 4 occasions from this officer who failed to respond to any of my requests. I did get an update from the courier that the delivery is now expected on the 13th Jan with a caution of further delays. Since my eBay purchase from this company the price has reduced by $55 and as at 9th January they were stating delivery within 2-4 days - ha ha (meanwhile I’m still waiting for a delivery now expected 14+ days). This delay is causing us real hassles with the non functioning old opener. To me this company has no idea of customer service. After a debatable date collection by the courier they pointed the problem to the couriers with no further responses to my requests and no ownership of delivery to the customer. This has been a very frustrating purchase. My view stay away from National Garage.

Product doesn’t work – Door opener sent but it doesn’t work. I need to return at my expense and they MAY send me a new one. The whole tone of this company and responses to complaints is it’s never their fault and clients need to take action to fix the problems.

Not the best replacement – Not great, the new key fob is low quality and the instructions are too vague for the average tinkerer. Can't recommend, maybe I received a faulty one.

Good Service, Terrible Device – I Ordered the B&D Smart Hub and was extremly happy with your service however the device is terrible and I wish i had done research, it doesn't work with Apple Homekit, there is no home assistant support either, the Alexa skill is terrible and you have to say your pin when running it, that's if it runs which 90% of the time it doesn't, the iphone… Read more

short cut doesn't seem to work either more than half the time, if you use siri it complains that garage doesnt have that ability or the app opens and just sits there saying updating and you then have to manually press the open button in the app, multiple steps for it to work, i want to just be apple to tell siri to open the garage door and that should work, it's pointless otherwise may as well use the normal remote control

Brilliant Service – I was able to easily make sure I was ordering the right remote, then when it was ordered it was dispatched and received in no time - and in the middle of the pre Xmas rush!!

remote replacement – the remote was ordered, delivered, set up and worked as i hoped. Before i received the item Jared had sent an e-mail thanking me for the order and offering assistance if needed which you don't see very often

Ripper Product and Service – Brilliant service from start to finish. The Garage Door Opener arrived promptly and the directions and application of the coding were spot on. Very pleased indeed with both the product and the entire order and delivery system.

Customer Service Benchmark – Jared is the benchmark for any company wanting to see how customer service should be carried out. My dealings with Jared has been exemplary and I would have no hesitation recommending National Garage Remotes and Openers to anyone. Thanks Jared

Great DIY garage door parts business – Great service and support. I ordered a pair of Garage panel lift custom torsion cables with identical swages both ends on Monday, received my order Wednesday in rural Vic. All done 7 days before Christmas. Well done.

Product Installation Issue – Bought a Merlin L300 Gate Opener. Had a problem during the programming stage after completing all the wiring. Spoke with their customer assistance guy, who was unfriendly and unhelpful. He wanted me to pull it all out and send it back for testing, which would have been a lot of work and many weeks of delays. He just kept repeating "I've got to do… Read more

my due diligence". He couldn't see it from my perspective. I ended up calling the manufacturer directly to sort out my problem, which only took a bit of experience and practical knowledge of the programming instructions. There was never a need to send it back. It's working well now, but I was quite disappointed with the National Garage approach.

Great store – The garage-door openers work well and look great. They arrived quicker than expected. The instructions to pair were easy to follow. Great product and service.

Hopeful, but very slow delivery – Still waiting for delivery 13 days later after item says it was dispatched. Was apparently "in stock" when we ordered. I understand Xmas is a slow period for parcels but it is just two remote controls apparently sent on 2nd December.

Incorrect items, terrible support – Incorrect listings, wrong parts, terrible after-sales support. I purchased some torsion springs to suit my garage door, after googling what I wanted it came up with this company. Measured everything and chose the correct option. The springs are not strong enough to take the weight off my door. I have sent multiple emails but it seems I have been ghosted.. feeling ripped off

Good Aussie product – The item was delivered as ordered and was straight forward to install using the utube video it made it much better without the usual American accents

Easy ordering – This has been my third order with National remote. The online ordering is simple, delivery is fast and I get what I order. There are online links on the website to tell people more about their remotes, and how to program them.

Gated community entry gate – Fast dispatch. Product operates as expected. I would like to know if one of the four buttons can do a gate and another the garage door