94 reviews
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Received a quote for solar batteries in April, paid deposit early May and despite numerous attempts to contact regarding installing dates, it is now 30/8 and there is no installation booked. Unprofessional; would not recommend. They outsource to… Read more
local companies, so very unlikely to receive good after sales if we had issues with installation and warranty. Stay clear!
Follow-up · The explanation they provided for the delays was that they had no local companies in Canberra region who could install. I find that very hard to believe as I have sourced numerous quotes since. The contract has been cancelled and I am still awaiting refund of my deposit
PATHETIC purchased an ecactus battery system from their salesman in canberra it failed. 2 months later they send replacement parts… a month later its still not fixed. called… emailed… the response is always ill get back to you… leave it with us… next week… would say steer well clear of them they may install but wont honor repairs in any hurry Show details
I had a 20kw battery installed 4 weeks ago and after it was installed both the battery and solar panels were no longer working as shown on their app. I logged a support call and followed up with an email a week later, now here we are after 3 weeks… Read more
nothing. They have billed me twice for the batteries but I'm refusing to pay until they are working. Its costing me money because my solar panels are now not working after the instal. They obviously do not have technical support - its appears to be a tiny company that looks to have outsourced installations, support desk, technical expertise etc. They do not live up to their claims amd currently just giving me the run around. Do not pay until its working.
Follow-up · Its now been a further 2 months and they have not rectified the issues and are not contacting me with any injformation 0n if they will do it let alone when. I will be going to the ombudsman to see what I can do. I suggest you do your research on this company as appears to be common for them to drop you if there is a fault / problem with their work or systems.
Reviews with attachments
Highly recommended! – Super happy with all involved - quite a smooth experience and when i had questions they were answered very quickly to put the mind at ease. The install turned out to be a little trickier but, we got there in the end with some additional effort and dollars from me (of course!). Super happy with results and would recommend both NGSS and Island Solar (installers) to anyone.
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Happy Customer – NGSS were a breeze to organise my new PV system. The installers were also very organised operators. This is my second system installed, much more efficient than the first. Well done team, couldn’t be happier! Show details
Great product - Great Service – I was looking around to expand my existing solar system and was having difficulty getting anyone to come and see me - everyone wanted to just look at google maps and send me a quote. When Rod came and met with me to discuss options, he was only focused on finding out what I wanted, and how best to meet those needs. From then on it was an easy… Read more
process to order the new system. NGSS took care of all the paperwork with my electricity provider and kept me in the loop when that took a little more time than expected. Once approved, the service team contacted me, and we agreed on an installation date. John and his team were bang on time and worked till after dark to get my system installed. They came back the next day to check and commission the system - and I was on my way. Overall, an exceeding simple process, and great service from a group of people that knew what they were doing. I can't recommend these guys highly enough. I've said this before, but you do get what you pay for - you won't go wrong with NGSS.
Best investment ever – Couldn't be happier with my system, from day one you can see the savings. Install day was a breeze. Show details
So far so good – Will review again in a few months after we have reviewed our power bills. Installed 2 days ago so far it is working perfectly. The install team were quick and efficient and helped set up the inverter app. The whole process from sales to installation was easy and we appreciate the follow up contacts we have had so far. Show details
Positive reviews
From sales to compliance check the service was great. Everything was explained, negotiated, timely and accurate. Communication was clear and all the questions I asked were answered . I should have explored all options for placement of the panels a bit more however ultimately I am very satisfied with the service provided and the performance of the panel now. Show details
Had issues with the installation but finally went smoothly. Contractors turned up for the initial install but were totally unprepared for the roof angle, 25 degrees. Lack of, or poor communication? 2nd install called off because of lack parts. Finally installed in the new year, good job and went smoothly. Show details
From start to finish, from the sales person to the team that installed the system, everything was done in a professional manner. I was informed when they would switch the power off. All waste was taken away and my property left in a tidy state. The installers showed me where the inverter was installed and the changes to the electricity box. We… Read more
downloaded the app onto my phone and they gave a demonstration of what was in the app so i could monitor how much i was making from solar compared to how much electricity i was using. I was impressed with the whole process!
Negative reviews
Has been a nightmare dealing with this company. Issues still needing to be resolved months after installation. Power company assessed work done by installers as defective. Lack of interoperability between solar panels and micro inverters and battery systems. Show details
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NGSS WILL HAPPILY RIP YOU OFF. No itemised invoices, charges not related to any service..just there! Energy ombudsman couldn't even understand the charges! Scammers!!! Show details
Not Recommended – The most pathetic customer service, do not recommend, they will never respond to you after doing an incomplete installation.
Recent reviews
The installation was quick and efficient. The men from Afghanistan were particularly polite and thoughtful, and the supervisor attentive, and able to explain the installation clearly.
Professional service – We’ve had the panels for about 15 months. The entire process of installation and follow up was very professional. We wish we had more sunshine to generate more power but we don’t fault the company for that. We’re considering an upgrade via National Grid.
Every step in the process was handled professionally – The entire process from the sale through to installation was simple. The installation team did a great job, were professional and set up the wifi monitor showing me how to use it. Left the place clean and free of rubbish. Easy to deal with. I opted for the micro invertors, which are a bit more expensive, though suited me better. Show details
I Highly Recommend NGSS Solar – I engaged NGSS Solar to install Solar PV's and a 5KW battery at my house. I'm Very Happy with the outcome. The NGSS team have been exemplary from start to finish, as have Brighte. Show details
The entire Solar experience occurred without a glitch . Very rare these days ! – Dave was knowledgeable and listened to my individual needs , rather than using the “ hard sell “ technique . Much appreciated . Installers were expert , professional and courteous ! Show details
Professional Organisation – Although there were delays it wasn't NGSA's fault. From the assessment of the site to the implementation of the panels all was conducted professionally. Show details
A great experience – Dave from NGSS was very helpful in designing and quoting the system. There were issues with access for installation due to the height of the house but appropriate equipment was arranged. The installation team were very friendly and efficient and the installation, including updating the switchboard, was done in one day. The system has only been… Read more
operating for a month (July 2023) and seems to be performing well. We are waiting for summer to see how it performs at full power. I would recommend this company.
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Step 1 Save the Environment Step 2 Save some money – Installers were friendly, we did have some initial troubles with having a suitable location for the units but got it sorted in the end. The Installation is very neat and tidy and the system was explained well to me. The after sales service has also been really good. Show details
Thankyou ngss – Thankyou ngss very happy customer the 3 guys who installed everything were very professional and a happy bunch do recommend thankyou the whole process was easy no pressure great mob solar is the way to go yeehaa Show details
So excited that we now have solar! – Yes I clicked on a Facebook ad. But the experience was incredible. I am so glad I did. Sam and all the team were professional and accommodating to our needs and requests. The installation went smoothly and all the paperwork has been a breeze. Even the government funding part. A big thank you to everyone. We look forward to smaller power bills and paying off the system with our savings. Show details
This is excellent – Panel installation was perfect. National Grid were very helpful all along the way. Panel were in fact installed ahead of programmed date due to a cancellation. Show details
Excellent Customer Service – The service we received for NGS was excellent. Justin who came out to our house could not have been more helpful. He explained everything to us and was very patient with us ! He made sure we received the solar package that suited our needs. The guys who came out to do the installation were very respectful and the job was done very quickly. Follow… Read more
up from Luke was unexpected and a lovely extra touch. Nothing was to much trouble. I highly recommend them if you are looking to have solar installation .
Appears to be very good – The installation team were excellent. Very Professional and polite. The app with this system tells very little. Others that I have seen tell how much power has been generated and how much of that has gone to the grid and/or been used in the house. I would have like that. Stuck with this one. Very little, if any, after sale service. No one,… Read more
from the company, has visited to see if the panels are all in the correct place, or if I am satisfied with it all.
Good value and service – The solar panels have just been installed. The process was easy from sales to installation and the follow up care has been good so far. They seem to be good value for money as compared to other products and the payment plan was affordable. Show details
A streamlined and efficient service – From the first contact with the company, the explanations of how the process worked to the installation and follow up, there were no issues. It took about two months in total. The only hiccup was that it rained on the proposed day of installation, but hey, who can control the weather?! Thank you to all those involved and we will definitely recommend you to anyone we can. Show details
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