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Read the story in news.com.au, appalling company. Treating customers, and their belongings like a commodity. Taking advantage of customers going through hardship. I would never, ever trust this business and hope if you do, they don’t sell off your items they are storing.
Gladesville unit flooded
My storage unit at Gladesville was flooded recently damaging family heirlooms irrevocably. There was no notice given that I should check my unit even though they were aware that there was leakage in the building. If I had been given notice I could have prevented the black mould that set in permanently damaging artwork and rugs. Do not trust your valuables with this company.
Poor after customer service
Due to complications out of my control, I got behind on my bill, and basically after a week or so, an agreement was made to clear out unit and pay an amount of money. Due to short time frame, poor health, and work dramas, I got out 85% of my stuff, got a call from site manager, and asked whats going, on I explained and pretty much that was that.
Nothing was mentioned, I could be up for more money, or extra time or any new arrangements. around 16 months later, I get phone call from Baycorp about a debt I have. Surprise its from this company,...sent three emails, to head office, they sent generic replies, refused follow up and so on. Baycorp said ring them if debt is incorrect, National says talk to baycorp, cause we sold the debt. 16 odd months, they have my email, my phone, my new address and everything. nothing, not one word. Glad I am done with this company.
Good quality boxes (and house moving products) for a good price!
After moving houses for three times, I know what I was looking for and what I need to really pack my stuff. I have bought expensive boxes from all sorts of places in the past but turns out that National Storage actually offers good quality boxes (all sizes) for such a good price (cheaper than Bunnings). I also got bed covers from them and they were great. They have home moving packages online - including boxes of different sizes, tapes, wrapping papers and heavy duty moving bags. Would definitely recommend if you're looking for boxes and other ...house-moving products. On a side note, my local National Storage warehouse turns out to be a parcel drop-off point too where I often take my online shopping parcels to (to be returned), and customer service is great!
- Verified customer
Cheap then hiked the price
These guys had a great deal on gumtree. 3 months later they increased the price by 25% once I had moved in. This was not stipulated on the agreement; they figure they can jack the price once they have you in there.
Excellent products. Perfect Box set for my moving needs, super happy with purchase and price.
Moving Units after 12yrs in the same place. I really didn't want to beg, steal or borrow boxes for moving. I did a small online shop around for moving boxes combo and deals and found this one highly affordable and exactly met my needs. Mega happy that I can now just get on with packing at my pace.
Awesome value for money bundle!
I ordered the Home Movers Pack which is a fantastic value for money pack for anyone that is moving. The order was easy to place and processed quickly.
Unfortunately due to COVID19 there was a delay in receiving the parcel but this due to the couriers and not National Storage. I am only mentioning this in case you need the bundle ASAP - you are better off picking it up then.
Great location, excellent price, friendly staff
This is a great storage facility, the pricing attracted me first, then the location. I am pleased with the size of my unit, the security, and the staff are friendly and happy to answer questions. Highly recommend.
Fast, Easy and Friendly
Made contact to discuss requirements. Was ask by Holly if I wanted to come in and view the empty units so that I can visualize the space. Shown around a clean and tidy environment.
Was advised to book online to take advantage of current promotion.
Booking completed with no fuss and Holly confirmed that everything was ok and that I fully understood the procedures for the site.
Even some additional afterservice purchases treated with friendliness and met all my needs.
Sort out your online booking system for NZ
Your online system for those booking in NZ is really bad!! Not only that, you debited my card with a reference to Queensland when the storage unit is in NZ. You didn't supply a receipt and the online lease signing option is non existent (which is a good thing because I would have had to do it all over again anyway as your contract laws don't apply in New Zealand).
Paul at the Newtown (Wellington NZ) storage facility was a straight forward, no nonsense guy and it was refreshing. He knew exactly what to do and was prepared for my arrival and had the premises COVID 19 ready. It's only because of him you got 3 stars otherwise you would have got one.
The premises and the storage space are perfect for my needs. Well done there.
Questions & Answers
How long does a refund from national storage take
This is a good question. They take payment ever so quickly, however when asking for a refund their response is it will take up to 14 days. I had to argue my case for a refund, through continuous emails due to a error of their computer system while processing my application. Having called a few more times asking about my refund it finally turned up in my bank account after the 14 days stated by the staff member.
have purchased and fully paid for a car that is stored at national storage at kurnell nsw ,
they refused to release the car even after the previous owner talked to them and emailed them that i had purchased, they were told no probs but trucking company were refused to pick up, storage mob kept delaying release ,i received a $330 futile fee from trucking company for their two attempts to pick up car bill of sale presented to them,receive email from national storage kurnell car is all clear and could be picked up by trucking company, , 20 days later trucking company still denied pick up , stalling with excuses ,fork not working to much rubbish in front of car cannot move , trucking company will charge me another futile fee if they keep this up, i would like to get the police involved ,or sue them for not allowing access or right to my vehicle can i do this
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