Will not keep offers even though the management emailed offer 28 days later. There reasons are that offers are only given when storage facilities are high in stock and when they are low no special prices apply .

Read the story in news.com.au, appalling company. Treating customers, and their belongings like a commodity. Taking advantage of customers going through hardship. I would never, ever trust this business and hope if you do, they don’t sell off your items they are storing.

Not to be trusted and are a bunch of fee gouging crooks. Do not deal with these people. They are very bad news and we had a very bad experience with them.

My storage unit at Gladesville was flooded recently damaging family heirlooms irrevocably. There was no notice given that I should check my unit even though they were aware that there was leakage in the building. If I had been given notice I could have prevented the black mould that set in permanently damaging artwork and rugs. Do not trust your valuables with this company.

These guys had a great deal on gumtree. 3 months later they increased the price by 25% once I had moved in. This was not stipulated on the agreement; they figure they can jack the price once they have you in there.

It was a easy process to sign up however there was an error with my application, due to this I cancelled storage. Had to send a few emails requesting a refund, and i am still waiting to receive this in my bank. Not happy.

Moving Units after 12yrs in the same place. I really didn't want to beg, steal or borrow boxes for moving. I did a small online shop around for moving boxes combo and deals and found this one highly affordable and exactly met my needs. Mega happy that I can now just get on with packing at my pace.

Both of the ladies in the office were attentive and switched on. I dealt mainly with Jess who was so thorough, polite and kind. Such amazing service and facility. thank you Jess!

I ordered the Home Movers Pack which is a fantastic value for money pack for anyone that is moving. The order was easy to place and processed quickly.
Unfortunately due to COVID19 there was a delay in receiving the parcel but this due to the couriers and not National Storage. I am only mentioning this in case you need the bundle ASAP - you are better off picking it up then.

This is a great storage facility, the pricing attracted me first, then the location. I am pleased with the size of my unit, the security, and the staff are friendly and happy to answer questions. Highly recommend.

Needed space to put a 20 foot container to pack for our overseas move. Staff were very helpful and friendly. Access is great and good security. Good rates for what we needed

When it comes paying they do not say that they are going to take out the first 2 months cause at the end it actually says what you will be paying which is the first month.
Not happy that they took 2 months out.

Made contact to discuss requirements. Was ask by Holly if I wanted to come in and view the empty units so that I can visualize the space. Shown around a clean and tidy environment.
Was advised to book online to take advantage of current promotion.
Booking completed with no fuss and Holly confirmed that everything was ok and that I fully understood the procedures for the site.
Even some additional afterservice purchases treated with friendliness and met all my needs.

Perfect. Could not have asked for an easier process. Great service and communication
Thank you so much It all started with a phone call and spoke to the efficient Alicia

Made an online order late night on Friday, and midday on Saturday my order was already ready for pickup. Girls were very friendly and helped us to load everything in our car.

This company is the only company that does a perfect package of box’s for a great price and deliver, as we only need what is in the package to help us pack .

Your online system for those booking in NZ is really bad!! Not only that, you debited my card with a reference to Queensland when the storage unit is in NZ. You didn't supply a receipt and the online lease signing option is non existent (which is a good thing because I would have had to do it all over again anyway as your contract laws don't apply in New Zealand).

Paul at the Newtown (Wellington NZ) storage facility was a straight forward, no nonsense guy and it was refreshing. He knew exactly what to do and was prepared for my arrival and had the premises COVID 19 ready. It's only because of him you got 3 stars otherwise you would have got one.

The premises and the storage space are perfect for my needs. Well done there.

Loved that my unit was chosen, booked and paid for all in a matter of minutes. Everything else I needed to know was sent in a follow up email. Awesome.