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National Storage

National Storage

4.5 from 864 reviews · View Statistics

Reviews

  • Customer Service
    4.8 (575)
  • Job Satisfaction
    4.7 (336)
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Steven F.

Steven F.Greater Melbourne (Outer), VIC

  • 2 reviews

Dishonest

published

Will not keep offers even though the management emailed offer 28 days later. There reasons are that offers are only given when storage facilities are high in stock and when they are low no special prices apply .

Customer Service
Job Satisfaction
Incentivised ReviewNo
JulesH

JulesHGreater Melbourne (Inner), VIC

  • 2 reviews

Disgraceful company

published

Read the story in news.com.au, appalling company. Treating customers, and their belongings like a commodity. Taking advantage of customers going through hardship. I would never, ever trust this business and hope if you do, they don’t sell off your items they are storing.

Customer Service
Job Satisfaction
Incentivised ReviewNo

Not to be trusted

published

Not to be trusted and are a bunch of fee gouging crooks. Do not deal with these people. They are very bad news and we had a very bad experience with them.

Customer Service
Incentivised ReviewNo
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Lisa

LisaSydney, NSW

  • 2 reviews

Gladesville unit flooded

published

My storage unit at Gladesville was flooded recently damaging family heirlooms irrevocably. There was no notice given that I should check my unit even though they were aware that there was leakage in the building. If I had been given notice I could have prevented the black mould that set in permanently damaging artwork and rugs. Do not trust your valuables with this company.

Incentivised ReviewNo
Clinton

ClintonSouth East Queensland, QLD

  • 4 reviews
  • 1 like

Poor after customer service

published
Customer Service
Job Satisfaction
Incentivised ReviewNo
Joy

Joy

  • 10 reviews
  • 4 likes

Good quality boxes (and house moving products) for a good price!

published
Customer Service
Job Satisfaction
Incentivised ReviewNo
  • Verified customer

Cheap then hiked the price

published

These guys had a great deal on gumtree. 3 months later they increased the price by 25% once I had moved in. This was not stipulated on the agreement; they figure they can jack the price once they have you in there.

Customer Service
Incentivised ReviewNo

Convenient

published

It was a easy process to sign up however there was an error with my application, due to this I cancelled storage. Had to send a few emails requesting a refund, and i am still waiting to receive this in my bank. Not happy.

Customer Service
Incentivised ReviewNo
Cher

CherGreater Melbourne (Inner), VIC

Excellent products. Perfect Box set for my moving needs, super happy with purchase and price.

published

Moving Units after 12yrs in the same place. I really didn't want to beg, steal or borrow boxes for moving. I did a small online shop around for moving boxes combo and deals and found this one highly affordable and exactly met my needs. Mega happy that I can now just get on with packing at my pace.

Customer Service
Job Satisfaction
Incentivised ReviewNo
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Angela

AngelaDarwin, NT

So convenient!

published

Both of the ladies in the office were attentive and switched on. I dealt mainly with Jess who was so thorough, polite and kind. Such amazing service and facility. thank you Jess!

Customer Service
Job Satisfaction
Incentivised ReviewNo
Bianca

BiancaSydney, NSW

Awesome value for money bundle!

published

I ordered the Home Movers Pack which is a fantastic value for money pack for anyone that is moving. The order was easy to place and processed quickly.
Unfortunately due to COVID19 there was a delay in receiving the parcel but this due to the couriers and not National Storage. I am only mentioning this in case you need the bundle ASAP - you are better off picking it up then.

Customer Service
Incentivised ReviewNo

Great location, excellent price, friendly staff

published

This is a great storage facility, the pricing attracted me first, then the location. I am pleased with the size of my unit, the security, and the staff are friendly and happy to answer questions. Highly recommend.

Customer Service
Incentivised ReviewNo
chef1208

chef1208Metropolitan Adelaide, SA

  • 4 reviews

Suits our needs

published

Needed space to put a 20 foot container to pack for our overseas move. Staff were very helpful and friendly. Access is great and good security. Good rates for what we needed

Customer Service
Job Satisfaction
Incentivised ReviewNo
Nannette

NannetteNorth Queensland, QLD

  • Verified customer

Payment of Storage

published

When it comes paying they do not say that they are going to take out the first 2 months cause at the end it actually says what you will be paying which is the first month.
Not happy that they took 2 months out.

Customer Service
Incentivised ReviewNo

Fast, Easy and Friendly

published

Made contact to discuss requirements. Was ask by Holly if I wanted to come in and view the empty units so that I can visualize the space. Shown around a clean and tidy environment.
Was advised to book online to take advantage of current promotion.
Booking completed with no fuss and Holly confirmed that everything was ok and that I fully understood the procedures for the site.
Even some additional afterservice purchases treated with friendliness and met all my needs.

Customer Service
Job Satisfaction
Incentivised ReviewNo
Storage Providers

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Sylvia Hunt

Sylvia HuntSouth East Queensland, QLD

Purchase and delivery of packing boxes etc

published

Perfect. Could not have asked for an easier process. Great service and communication
Thank you so much It all started with a phone call and spoke to the efficient Alicia

Customer Service
Job Satisfaction
Incentivised ReviewNo
AnZ

AnZGreater Melbourne (Metropolitan), VIC

  • 5 reviews

Fast and efficient service

published

Made an online order late night on Friday, and midday on Saturday my order was already ready for pickup. Girls were very friendly and helped us to load everything in our car.

Customer Service
Job Satisfaction
Incentivised ReviewNo
Michelle

MichelleIllawarra, NSW

This is the only company.

published

This company is the only company that does a perfect package of box’s for a great price and deliver, as we only need what is in the package to help us pack .

Customer Service
Incentivised ReviewNo

Sort out your online booking system for NZ

published

Your online system for those booking in NZ is really bad!! Not only that, you debited my card with a reference to Queensland when the storage unit is in NZ. You didn't supply a receipt and the online lease signing option is non existent (which is a good thing because I would have had to do it all over again anyway as your contract laws don't apply in New Zealand).

Paul at the Newtown (Wellington NZ) storage facility was a straight forward, no nonsense guy and it was refreshing. He knew exactly what to do and was prepared for my arrival and had the premises COVID 19 ready. It's only because of him you got 3 stars otherwise you would have got one.

The premises and the storage space are perfect for my needs. Well done there.

Customer Service
Incentivised ReviewNo

So easy

published

Loved that my unit was chosen, booked and paid for all in a matter of minutes. Everything else I needed to know was sent in a follow up email. Awesome.

Customer Service
Job Satisfaction
Incentivised ReviewNo
Page 1 of 44

Questions & Answers

Julie A.

Julie A.asked

How long does a refund from national storage take

2 answers
Helena
Helena

This is a good question. They take payment ever so quickly, however when asking for a refund their response is it will take up to 14 days. I had to argue my case for a refund, through continuous emails due to a error of their computer system while processing my application. Having called a few more times asking about my refund it finally turned up in my bank account after the 14 days stated by the staff member.

Julie A.
Julie A.

That's kind of hassle when 2they taking money in the first place they weren't meant to it seems very easy to take but very difficult y ok return

Michael O.

Michael O.asked

have purchased and fully paid for a car that is stored at national storage at kurnell nsw ,
they refused to release the car even after the previous owner talked to them and emailed them that i had purchased, they were told no probs but trucking company were refused to pick up, storage mob kept delaying release ,i received a $330 futile fee from trucking company for their two attempts to pick up car bill of sale presented to them,receive email from national storage kurnell car is all clear and could be picked up by trucking company, , 20 days later trucking company still denied pick up , stalling with excuses ,fork not working to much rubbish in front of car cannot move , trucking company will charge me another futile fee if they keep this up, i would like to get the police involved ,or sue them for not allowing access or right to my vehicle can i do this

No answers

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