National Windscreens

Warren and the team at National Windscreens Hallam did an A1 job on my driver's side door. They were able to fit me in first thing the next morning after I called. Prompt, efficient and friendly service.

As a contractor dealing with National Windscreens accounts dept trying to get paid is a continual nightmare. When our account Dept send invoices 4 times and call, they say they haven't seen anything come through, which would be amazing because every other email we send to other people do go through, (as emails are designed to do). I don't think these people have eyes

Great service - above and beyond – Essendon Fields not only fixed the windscreen to perfection, they were so helpful when I collected my daughters vehicle where I explained I no longer had a friend to accompany me to drive my car back whilst I drove my daughters repaired vehicle. Without hesitation they very kindly offered to come to my address to pick me up and drive me back to… Read more

pick up my car - Thank you thank you - it was a hot day and so very much appreciated. You are the BEST!

Hiccup in beginning then job well done – We went through our insurance to change windscreen. Replied promptly but unfortunately brought wrong window screen even though l sent a photo. Returned within 4 days replaced by repairer named Cooper did an amazing job clean thorough outcome postive in the end thanks Show details

Please do not use this company. THEY ARE SCAMMERS - ZERO STARS They took my son's money for a windscreen that they did not install. We cancelled the job two weeks ahead of the booking date as we found a company who were able to replace the windscreen more promptly. They should not have pressured my son into making full payment upfront and now… Read more

will not process his refund. We have lodge a dispute with the bank. We have made numerous phone calls but just get fobbed off to the finance department. The 'finance department' is a circular number that doesn't lead anywhere and then cuts you off the call.

*** THIS IS A WARNING TO ALL OTHER CUSTOMERS - DO NOT USE***

Very rude manager at tullamarine cauld me a dog Scratched scratched my bonnet lied that they did it Went through the boot to see what was in there All window open & sun roof also 20 klm put on the clock Windscreen not put in yet the had the car form 7.30 now 12 noon sid the require a day for glue to set ? Were going to use a aftermarket windscreen if they had the auto wipers would not have worked Car less than two years old cost 130k

On reading other reviews i can now emphasize with other reviwers, i have been to hell & back with this shocking outfit advise stay well clear & go to OBrian or similar for piece of mind.

If i could give a 0 i would. They put the windscreen rubber in wrong so i had to call them back, few weeks later they turned up and said yeh it needs to come out but i need 2 people ok so 3 weeks later its booked in only for them not to turn up. Dont bother

TOTAL DISGRACE – Absolute disgraceful service. Had a so-called repairer come and replace 2 smashed rear canopy glass in my Ford Ranger on behalf of Budget Direct. He took off before I inspected his work. Rear handles don't operate and won't lock and the rear stop lamp fell off the rear glass. Now I can't lock my tools away and have no brake light in the canopy. They are useless, I'm amazed insurance companies use them!!

Hopeless – Rang up to have a windscreen replaced in a company lease car. After 4 disconnected phones calls, 40mins of holding. I finally got through. Booked a windscreen replacement. Unfortunately due to work commitments and needing the aforementioned car, I rang to change dates, 2 phone calls and alot of confusion, I finally got told… Read more

someone would call me to rebook the car in. 6 days later I'm still waiting for this phone call.

I'll be using the other windscreen company on lease plan. National windscreens are absolutely hopeless.

WORST CUSTOMER SERVICE & ATTITUDE – Unfortunately I had a terrible experience with National Windscreens Ringwood. Upon picking up the car I noticed the windscreen hadn't been correctly installed. The A pillar mould wasn't clipped in properly & I was left with black windscreen sealant over my white car on the front driver's side door, passenger side door handle & on my roof. I called… Read more

up and told the guy on the phone that it wasn't clipped in properly, etc and I was met with attitude and his response was "well it should be". Wasn't until I sent through photos that he then apologised for the inconvenience. The car was brought back to Ringwood by my husband for him to be met with more attitude. The Manager came out to speak with him & realised my husband works in the trade and all of a sudden everything changed.... it finally got fixed correctly. I will never use National Windscreens again. INCREDIBLY POOR CUSTOMER SERVICE FROM THE SITE WORKERS. Would give zero stars if I could.

Zero communication – Stay well away from national windscreens. Terrible service with absolutely zero communication. Waited for a month to get a repair done( and still waiting ) all I've gotten after phoning over 5 times in this month is "sorry we'll phone you back and book you in 30 minutes" and yet hear nothing back. Full of excuses and zero action.

Unprofessional and Careless Service – Avoid National Windscreen – I highly advise steering clear of National Windscreen, especially their Ringwood branch. Their lack of professionalism and care is astounding. When a team member broke the weather strip on my VW Touareg during an on-site windscreen installation, they simply glued it back on, causing it to detach while I was driving. The representative, Jack,… Read more

insisted I keep the car under cover and refrain from driving, with no other solutions offered. I was forced to seek help from VW’s assistance team, who had to tape it off for me.

I have lodged complaints with both Budget Direct and CAV, and any subsequent damage or leakage will be entirely their responsibility. This is a company that is careless with vehicles and doesn’t take ownership of their mistakes. Consider this a warning—avoid them at all costs.

Incompetence of supposed professionals – Made payment of rear windscreen over 3 weeks ago they have made a error processing it and have admitted fault but have told me they won't do anything til payment clears even thou a reputable government organisation have made payment and it would have been processed immediately and yet still not even an appointment date let alone anything else

National Windscreens World's Worst Service – So picture this, four weeks ago Budget Direct were advised that my BMW X6 windscreen had a giant crack in it and they kindly advised that it was covered under my policy under windscreen replacement for $40 excess to be replaced. National Windscreens, Essendon Fields contacted me and were advised what my car was, what glass was required and they… Read more

said bring it in.

Next day I drove 1.5 hours to Essendon Fields, the young lady looked at the windscreen and said 'we do not have the glass for this X6, we will need to order it' she then went on to say it might take two weeks to come in and she would call me when the windscreen was in. 3.5 hours of wasted time, fuel and wear and tear on my car.

Three weeks go by, no call from National Windscreens, so I called them, I spoke to a staff member and he advised the windscreen was in (had been for a little while) and his team would be out the next day to my house in Wallan between midday and 3pm.

The night before I received a text to say they will be out from 9am until 3pm, meaning I had to charge my busy work schedule, cancelling important meetings.

The next day I sat here from 9am until 3.30pm and spoke to James at National Windscreens, he put me on hold, then said "there has been a miscommunication, we were expecting you here". This is nonsense because they agreed to come to my property in Wallan and put in a new windscreen.

I wasted 6.5 hours today with the most incompetent windscreen business I have had the displeasure to deal with. I cancelled meetings to be here and my business rates are $380.00 per hour, so I have told National Windscreens they need to compensate me for wasting 6.5 hours of my business day.

The assistant Manager Rob called me and advised he would drive to my place in Wallan by 9.30am and install the new windscreen the next day, meaning I had to cancel my 9am, 10am and 11am meetings.

The Manager Sam called me and has acknowledged that they have completely stuffed up, which he confirmed many times and he will call me tomorrow and explain why they have wasted hours of my busy work schedule.

Sam called and asked what I would like in compensation, to be fair he offered a new windscreen if I ever needed one again. I declined and asked Sam what his profit was from fitting a new windscreen and he said $400.00. I told him I would accept the $400.00 as National Windscreens did not deserve to make any profit on providing the world's most inept service. $400.00 covers one hours wages for me and National Windscreens gladly wasted 12 hours of my valuable time.

Not impressed by three massive stuff ups by Budget Direct recommended windscreen repairer, wasting 3.5 hours driving time to and from their place, 6.5 hours sitting waiting for them to turn up to my home and 2 hours wasted time in the morning preventing me from going to meetings. A total of 12 hours wasted time, with National Windscreens admitting they are in the wrong. It is fair and reasonable to seek compensation based on their incompetence and costing myself in both wasted business hours and lost wages.

I would not wish any Australian to go through the worst service, total lack of care and attention and for National Windscreens to think it is okay for their incompetence to waste 12 hours of anyone's time. This is not okay.

One thing is for sure, I will never use National Windscreens again and I truly hope Budget Direct takes notice and employs a professional caring windscreen repairer for all their future claims.

Absolutely Pathetic – National windscreens sent [Name Removed] out to fit a new rubber for my windscreens. He damaged the rubber and DID NOT USE MASTIC , The windscreens leaked while driving in the rain PLEASE AVOID THESE LYING CHEATS.

AVOID! They are scam artists! – Absolutely appalling! The company has ripped me off. They came out to fix my 2021 Corolla, damaged the sensors and cameras, they told me take it to toyota to fix and they will change it and they will pay for it. I took it toyota to fix, Toyota said National Windscreen Australia refuse to cover it and somehow National Windscreen says it my fault.… Read more

Avoid!!!! Spoke with Rodney in customer service, apparently he is a manager, WORST SERVICE! Very rude and dismissive.

Avoid at all costs – Faulty installation by local windscreen repairer. The faulty installation caused water to leak in the front of the car, I called and asked someone to come out to assess the car for water damage due to 2 months of exposure and was reassured that someone would come out and inspect the vehicle but never did. - Asked for a refund so that I could take… Read more

the car to have the windscreen replaced by someone else, they ignored that request. - Asked for documentation about the negligent installation and never received it - Asked for vehicle damage assessment and they never follow up to organise it (I followed it up twice)

Ended up canceling my policy and sold the car.

Bad company – Took payment and said they would come out to my house next day. Next day rang me told me they won't service my area and they couldn't do it that day. Had to take an extra day off work the next week. Windscreen ended up costing me alot more due to loss of wages. Would not use again. Would not recommend.

Incompetent – I asked for a quote for windscreen replacement. I Provided photos, VIN etc. after 8 emails and calls they provided a very competitive quote. The problem was it was not for the correct windscreen.!! They asked me if the site would be in extreme heat. (It is winter). They even gave me the wrong phone number to book the service Waste of time Show details

No response – I have Windscreen Plus cover on my NRMA roadside subscription so filled the online form at National Windscreen to obtain a quote for a replacement. The site did not provide an immediate quote but instead sent me an email stating that I would be contacted by a consultant. After two weeks no reply received. Useless.

"National" – Made an insurance claim to fix a windscreen. They sent me to national windscreen, they sent me to a site and said I would be contacted within 4 hours next business day.. They never rang.. Next day I get a call from insurance that "I was out of National Windscreens area" (I live 1 hour from the place that wouldve done it,and I wouldve organised to… Read more

drive down) but due to not even being called I now have to go through other means of getting a window for my car.. "National windscreen" ... yea no...

Terribly run – Got put through to them through nrma, told me someone would call me soon to book an appointment. I did not hear for them for 3 days, I kept calling and asking for any updates even to know when they'll call but the staff don't seem to have any communication with their drivers. On the 3rd day, I got a quote of $500 from one of the staff who also… Read more

said the windscreen was available and it'll be done asap. The next day, the driver calls and he doesn't even know what's happening (he was told I had a chip whereas I needed a replacement). I call back national windscreen where the new rep, can't see any quote and now quotes me $1500-$2500 with a wait time of 4 weeks..

It's a really incompetent company, I don't know how they managed to pull of a contract with nrma maybe because they're cheaper but their service is absolutely crap.

What an ordeal – We had our windscreen replaced due to a stone chip, due to poor installation by National windscreens we had major leaking inside our car after rain, our car had never leaked before this. We contacted national windscreens who sent an installer out, they completed air testing and assured us it was not the windscreen however did not replace the… Read more

windscreen or re-install due to not having enough installers on that day, we had more rain and more leaking so took our car to a mechanic who checked all the doors and weatherstripping and believed it was indeed the windscreen due to where the water was leaking from. We contacted national windscreens and they came out AGAIN and replaced the windscreen, took no ownership and advised they didn’t believe it had been installed incorrectly, we haven’t had any leaking since the new windscreen was installed…. after multiple large showers of rain and a test with the hose and car wash the car no longer leaks…. So it was in fact the windscreen, I feel like we had a major stuff around and got no compensation after the ordeal we had with drying out our car and having a mechanic look over it as well, all of this was unnecessary cost and inconvenience, wouldn’t ever recommend National Winescreens after this experience

Rubbish - take your money then don't call or organise to do the work – Rang to get a quote and decided to go ahead with the work. I specifically said it had to be done on 2 days when I could work from home. I was assured this would happen. National Windscreens took my money and then said someone would call within 24hrs to arrange a specific time. No one called so I called back and enquired and was again told someone… Read more

would call. No one called so today I called and asked for my money back only to be informed the person servicing my area is on leave and it cannot be done in the timeframe required.

A really poor customer experience.

Lack of care and accountability – Windscreen was chipped. Came out to repair it but the crack continued to spread needed a replacement. The guy turned up 2 hours late by himself and asked me to help him put the glass on the car, in which i got the glue on my downfilled coat. He didn't put the moulding back on correctly either. Turns out it was his last job for national… Read more

windscreens. I waited hours before driving but when i drove to my appointment down the road the glass was wavey and distorted. I can bet on it leaking when it rains tomorrow. National Windscreens told me they will have to wait and see if it leaks and fixing the moulding is a maybe. Not good enough. They also tried to downplay my concerns of mould should it rain, etc. They did offer to pay for the dry cleaning of my coat and verbally apologised for me helping the guy. Not impressed.

Not what it seems – I called these guys today they are called National Windscreen so that would lead you to believe they are everywhere, but after giving my postcode for western Sydney they said they don't have anyone servicing that area. Hopeless

absolutely terrible service – Terrible communication. First they booked it on the computer on the wrong day. Then after I cancelled 2 appointments to be home, they let me down and could not be there at the times advised. When speaking to both the repairer and distribution centre, care factor was zero - so cancelled and left with a cracked windscreen. Show details

did not get paid for work – we provided this company with a services and they have still not paid us, this work was done over 12 months ago, I have tried calling and emailing but no one has responded and the phone never gets answered.

I would like to thank NWG for their great service. Warren from their Hallam branch was great. Did a great job and the customer service he gave was first class

Very satisfied customer – Excellent service and pricing, definitely the best price I could find