43 reviews
- First Home
- ·
- Refinancing
Lizzy reached out regarding refinancing my loan and we got there! (15% now!) amazing results and she is the best if you want dedication, communication and results!
In-depth reviews
I recently applied for a loan through Natloans and I’m extremely pleased with the entire experience. From the moment I started the process, Jonathan provided exceptional support and guidance. He was not only knowledgeable but also genuinely understanding of my circumstances, which made a huge difference. Jonathan took the time to explain every… Read more · 1
detail clearly, ensuring I understood my options and felt confident with each decision. He never rushed me, always listened carefully to my questions, and provided thoughtful, honest answers. His patience and professionalism really stood out—he made what could have been a stressful and overwhelming process feel smooth, organised, and completely manageable.
What I appreciated most was his consistent communication. Jonathan kept me updated at every stage, checked in regularly, and made sure I felt supported throughout. His friendly, respectful, and caring approach made me feel valued as a customer, not just another application.
Thanks to Jonathan’s dedication and expertise, the entire experience with Natloans was positive and reassuring. I’m truly grateful for his help, and I would highly recommend Natloans to anyone looking for reliable and customer-focused service. If you have the opportunity to work with Jonathan, you can trust that you will be looked after with professionalism, kindness, and genuine care.
Amazing Support and Guidance - Saskia at Natloans is an exceptional broker. My circumstances were unique. I had a 50k deposit, which wasn't the 20% deposit, but she worked with all lenders to find the one who met my needs at the time. It was down to two lenders and I picked based on the rate and offset facilities available to me. That said,… Read more · 1
Saskia was available to me 24/7 when I had odd questions. As a first home buyer, I couldn't ask for a more nurturing and hand holding human to guide me through one of the most scariest processes of my life. No question was a dumb question.
My review is very late but also timely: Whilst Saskia worked with me earlier last year to help me secure the loan for my first home, what I didn't know or expect was an ongoing advocate for me with my current lender. Just this week, without me even asking, she has secured me a rate decrease with my current lender. Just over 12 months of me securing the loan!!
In an unstable economy, it is so comforting to know that you have someone in your corner. If you have unique financial circumstances and it's your first time going through this, I could not recommend Saskia and the team at Natloans highly enough.
DONT GO ANYWHERE NEAR THIS LOT – I'm 56 years young and never in my life have I experienced any organisation less profecional than Natloans. I rang early Tuesday morning for a finance application knowing it was a easy job. After answering just a few questions I was told this is perfect I'll be back to you within 15 minutes with a decision. I had all my financial information at… Read more
hand and explained my situation fully but was told that wouldn't be necessary. 4 yes 4 days later after repeatedly calling and not getting return calls, only emails requiring more information one piece at a time, the exact information I offered on Tuesday.. By Friday I'd had enough and rang to tell them to shove it. this brought a response from some women claiming to be in charge of this rabble. So pathetic pleading like a wounded animal for more time she rang back twenty minutes later telling me she rang a credit supplier and if it wasn't 5 minutes before close of business would have processed it on the spot. Being sympathetic to wounded animals I gave here until Monday 10 am to get it done. At 12 pm Melbourne time I went to another finance broker and had my application completed late that afternoon. I missed a call from Natloans after 12 pm and out of curiosity returned the call twice and never heard back from them.
ONCE AGAIN DONT GO ANYWHERE NEAR THIS LOT.
Positive reviews
Very happy with the service Natloans provides. Lizzy has helped me with secure the fimance for my second motorcycle. I couldnt be happier with her professionalism and her going through the extra effort to get me the best interest rate. Show details
Very Happy with Natloans Lizzy has been awesome to deal with very helpful and is my go to for finance I think this is the 5th one she's organised for me and I recommended my son to Lizzy as well Show details
Great experience with Saskia Coleman at Natloan. She was professional, knowledgeable, and always available to help. The whole refinance process was smooth and stress-free. Highly recommend! Show details
Negative reviews
Online application – I just wasted an hour of my time and provided the necessary paperwork for a loan. They advised me to go ,to Money3 which I applied for an application in February 2019. This company gave false information - they do not provide the loan they are brokers. Don't waste you time and energy with them. Terrible they did not tell me they were brokers till I gave them all my personal details.
Hi George, We are very sorry to hear the service you… Read more (+2 replies)
There all full crap – Web page and staff full crap full of fake hopes dreams total crap deal with and there staff x4 responding to one loan application but no one knows anybody sent in app then had send again to second person now third wants details if think going get loan through these idiots don't bother they will waste time promise everything deliver nothing they… Read more
advertise no doc loans but want bank and financials this is fake web page advertising they say first time business lending is ok but not financials no loan on no doc loan its time these scum lying sack crap go out business there all full crap reported to asic and accc irresponsible lending practices fake advertising if don't get 500 dollar fuel card as advertised on your web page I send lawyers dogs onto you don't get loan we give free 500 fuel card
Provides false hopes – I wouldn't deal with this company again. I was honest and straight forward regarding my financial situation and I was told you'd be considered as a AA credit rating and we can get the loan for you only to hear back 4 days later from the finance company my application was declined. Please do not give false hopes to the people you speak with this kind of practice is misleading and it only hurts the reputation of your company.
Hi Rod, We are very sorry to hear the service you… Read more
Recent reviews
Working with Saskia was such a positive experience from start to finish. From our first conversation, Saskia made me feel comfortable, informed, and genuinely looked after throughout the whole process. Saskia was always quick to respond, patient with all my questions, and took the time to explain everything clearly without making things feel… Read more
overwhelming. What I appreciated most was how honest, approachable, and dedicated Saskia was to getting the best result possible for me.
You can really tell Saskia cares about her clients and takes pride in what she does. I’m very grateful for all Saskia's help and would happily recommend them to anyone looking for someone trustworthy, professional, and easy to work with.
2nd loan dealing with Lizzy and Mary and nothing but amazing feed back from my end. The speed the professionalism and just the amazing service I can’t fault them one bit, thanks again for everything. Show details
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I was introduced to Lizzy by my home loan broker and the interaction was positive. Lizzy was very knowledgeable and acted promptly. Will definatly be recommending Lizzy to friends and clients for future matters.
Recently approved for car finance. The whole process was straightforward. Jess was friendly, patient, and happy to answer all my questions. She explained the options clearly, helped me find a plan that suited my budget, and kept me informed every step of the way. Approval was quicker than I expected, and there were no hidden surprises. I’d definitely recommend them to anyone looking for a smooth and professional car finance experience.
Lizzy with Natloans went above and beyond to get me the best rate possible. Lizzy made the process as seemless as possible, easing the headache of having to apply myself. Lizzy clearly communicated everything with me along the way and I couldn't recommend her enough. Show details
Natloans/ Lizzy, have been amazing once again. This is the second time I’ve used their services and Lizzy has once again delivered exceptional service. Thanks Lizzy for making this process pain free as possible. Show 2 replies
I was recommended to Natloans, Lizzy Lawrence in particular & it's been a purely professional experience. I felt that Lizzy was responsive to any questions I had, excellent with communication, under promised & definitely over delivered! I'm happy to recommend this company & Lizzy Lawrence to any & all looking for financial services Show details · 1
I have been using natloans for 3 years now multiple personal loans through Michelle 20,30&50k at a time & financed my first house through Declan as well. Natloans have flawlessly been able to assist conveniently and extremely efficiently. I have guided a large amount of close friends and family through natloans with Michelle and declanwho were… Read more · 1
able to assist all pf them, all have been amazed at the simplicity of it all and how competitive and suitable with the loan options presented. If your looking to consolidate or buy a house or even a first timer, just talk to them they can help you achieve financial freedom!
We Contacted Jess at Natloans who we have dealt with many times before about looking at out home loan situation. Declan was able to find us a lower rate at another bank and refinanced our loan without any hassles. Give them a call if you need any help with personal, home loan or car loans. Show reply
I had looked up for a new loan and I found Natloans based on googles reviews with the highest scored on it. So decided to leave my inquiries to the website. Just a couple day- Michelle's senior financial consultant getting back to me. Her assistance is masterpiece. Her skill come together with understanding of what i needs. Her focus and attention… Read more · 1
to details is turn my difficult situation to the moment of delightful. Don't waste your time somewhere else. Speak direct to expert with Natloans today they can make it happen.
Declan is an amazing broker and very committed to the best outcome for his customers, and I'm happy with my outcome. Show details · 1
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Declan has been able to accurately research and advise which of the Natloan products best suited us. The process to complete the transactions although detailed, was assisted by Declan to make the successful outcome simple and effective with no reworks or delays at any stage. For this to have occurred demonstrates a very knowledgeable and committed… Read more · 1
individual who by their actions reflects the high values of the company and worthy of the highest recommendation.
Michelle has done it again! Been a client for 8+ years, and she has never failed to get my personal and business finance sorted and done. 10/10 Show details · 1
This is the second time I’ve worked with Michelle Douthie for motorbike finance, and once again she made the whole process incredibly easy, smooth, and quick. She went above and beyond to help me secure great and competitive rates, and thanks to her, I was able to get my dream bike. Michelle is professional, efficient, and genuinely a pleasure to deal with. Highly recommend her if you’re looking for stress-free finance support! Show details · 1
Michelle is an absolute magician!! She managed to find us finance where many others before her had failed. She goes that extra mile to find as many different options and possibilities to find finance for her clients. I cannot recommend her and her company enough. Show reply
I want to say a massive thanks to Saskia from Natloans for helping me to refinance my mortgage! This is the second time I’ve worked with Saskia and she is just brilliant, I wouldn’t trust my finances with anybody else. She helped me to get a loan for my first home 2 years ago, and then she helped me to get an even lower rate and lower repayments… Read more · 1
on the same loan this week. A life saver. Very friendly and knowledgable, and she keeps you informed at every step of the process. In times like these, she’s just what I needed. Thanks again!
Brilliant experience! Ultra-professional & super competent – From a simple online enquiry, I then had formal approval in less than 72hrs for the car I was buying; the dealer was struggling to keep up! Michelle is an absolute gun! A fantastic experience all up and I have recommended to friends & family. Show details · 1
Excellent – Many loan companies talk it up and have come up with nothing. Nat loans did what they said they would do. It was a quick process with minimal work from me. Thanks Mary and the team, very professional and to the point. Exactly what I asked for. Definitely will use again and highly recommend . Thanks guys. Show details · 1
good rate top of the pile – applied through my bank for a loan they weren't interested , went to a broker and they came back with Natloans couldn't be happier great rate easy to make extra payments , clear communication .. brilliant Show details · 1
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Hi, We are very sorry to hear the service you received… Read more