nbn® Australia
Verified1,194 reviews
Very unhelpful company and customer service. Lots of unnecessary red tape. I contacted them to request a replacement cover (click on) of my nbn box. They insist a technician needs to come 'install' the simple click on cover and refuse to arrange this because due to slow response and phone contqact only, I have now ended my internet contract (due… Read more
to move). Internet connection was active when lodging request and following up unsuccessfully. It is only a cover, no logic as to why internet connection would need to be active. Customer service kept repeating same script and refused to connect me with a senior.
Requested an internet connection from Telstra weeks before moving in on 27 March 2026. Contacted Telstra when the connection wasn't available after Monday. Complaint raised and a technician booked for 7 April 2026, AM. NBN changed the booking to PM. They don't appreciate that my livelihood is reliant on internet and that the service should have… Read more
been available on the REQUESTED day. That's why I contacted Telstra way in advance. NBN should have raised a top priority work order, since their process didn't check the availability of the line or even check that it's in order.
- +1
I would give no starts.. the workmanship is extremely poor.. every line it visible, absolute shocker, can’t believe this is the standard we’re being to Australia. The worker also brought his wife and New born baby on site. Very unprofessional and safe… I couldn’t a better job… Show details
Reviews with attachments
No Brains Needed – Honestly how difficult is it to not park in front of someone’s bins? My neighbour missed their collection and I almost did because 2 inconsiderate NBN staff couldn’t position their vehicle’s in the vacant spots in the street without bins near by. Further more there was no thought regarding moving the bins into a position where the truck could… Read more
still collect them, like I had to with mine. There was plenty of room in front on the Hilux for both vehicles to park and operate, however the falcon and hilux chose to park and obstruct bins without a single thought. Careless and brainless comes to mind. Hopefully they know the difference between fairy floss and housing insulation. Doubtful however.
$6k Quote Became $13k – Last-Minute Variation for NBN’s Own Infrastructure We were quoted $6,000 by the NBN Co Network Relocations team to move NBN services from an existing pit to a new pit just 1.5 metres away in the same nature strip. The new pit was built by others — the $6k was simply to relocate the services. The original quote is dated Nov… Read more
2025.
The works were scheduled for January 2026. Then 3 days before the start of the work, their subcontractor Ventia attended site and suddenly claimed the conduits were congested. They issued a $7,000 variation to run a new conduit from two upstream pits well beyond our property boundary.
So the price jumped 115% at the last minute for something that could easily have been identified during the original inspection. (See attached photo - they took the photo from the pit just before start of the work). Just imagine you have checked the feasibility of your project, relying on a quote like this.
Essentially we’re being asked to pay to fix old, congested NBN infrastructure outside our property.
The Network Relocations process feels poorly investigated and completely one-sided. Unfortunately, when dealing with NBN there’s no competition and nowhere else to go. They know this and use it against you as a typical residential customer.
If you’re dealing with NBN network relocations, be very cautious — the initial quote may not mean much. Ideally you should avoid using them at all cost if you can find any alternative solution rather than pit relocation.
Hi Ali, we're sorry to hear about this. To get this… Read more
My review is more about the installation. Not the installer but the conditions which NBN place upon the contracted installer and customer. The installer only raised the issues after installing all the external fiber etc, many hours later. Provided a location that is ideal in every regard. Only that there isn't 900mm directly in front of where the… Read more
NTD is mounted purely because it's on an angle. The panel is even removable! The installer and NBN (over phone) used every excuse to not do the install. Wanted to install the DTM in places that made no sense to my usage. I don't use a wifi router but a physical firewall for home business so it also needs a data point installed. My day job is managing datacentres for many decades that meet both safety, technical and security compliance. I've never seen the excuses that came from this attempted install. The extreme and meaningless clauses in their install compliance is such that they can deny anything (without actual issue) not best for them overriding customer requirement. I even offered to pay for my installer to do the work to external point and that wasn't ok. While it cost me considerably more, decided not to support this nonsense and use Starlink. NBN need to understand it's more about the customer not them. Monopoly and tax funding is the only thing keeping them alive. Compliance is very important but shouldn't be misused. As a network tech years ago installed the equiv fibre end points and routing gear in places with cows walking in the background. For NBN, mounting a DTM box on a board is apparently just too difficult.
Had NBN come to do a fibre upgrade through Vodafone. The employee needed access to the garage so the door was left open for him. After installing the second box in my linen closet he showed me how to connect then said that he was gonna clean up. After 15 minutes of not seeing him I checked the garage only to realise he had just picked up and left… Read more
leaving my house and garage wide open with tools and motorbikes in plain view. I then checked the work in the garage which was single handedly the most laziest workmanship I've ever seen. He had drilled a hole in the garage ceiling for the cable to run up into the roof through to the linen closet but then he realised that the piece of conduit he had gotten out was bent and out by about 40mm. So instead of getting a straighter piece of conduit out the back of the van, he thought nope ill just drill a second hole just so he could use the bent scrap bit. They sent me a survey/that same day which I had put my complaints and told Vodafone but his double jointed piece of art is still in my garage.
Hi Dean, we're sorry to hear about this. To get this… Read more
❓Without NBN Internet Service - 18 days‼️ From 12 December 2025 until 30 December 2025 my NBN connection was subjected to unknown problems. Symptoms were jerking or freezing of TV streaming, unable to download emails and freezing of webpages in all browsers. Therefore, banking was impossible. My ISP performed two tests but still didn't escalate… Read more
or communicate the problem to NBN. As the speed test were O.K. they were offering me purchase of a new modem and a 3rd test although direct connection of my PC to the NBN box was already performed during the second test. Other ISPs already performed similar tests with replaced new modems and multiple computers. Hired by Strata Council internet technician concluded that the fault must be outside the building.
As problem was in a big apartment complex the Strata Council asked residents to arise issue and ask their ISP to escalate to NBN to get an NBN technician because the NBN has been bouncing back for more testings to be performed.
Just before Christmas two ISPs have pushed strongly problem to NBN with escalating issue to the federal MP and Communication Minister.
At early morning of 30 December 2025 NBN performed test and fixed issue being outside the Apartment Building.
The Internet Service wasn't properly working from 12 December 2025 until 30/12/2025.
It is a shame that ISP were unable to execute from the NBN need to take prompt action on an unknown issue on the NBN network.
It seems necessary that NBN would look at this event and review their processes to ensure that customers will be spared such lengthy outages or substandard services in future because it is likely to impact not only the NBN but also many other ISP reputation.
I would like to hear from NBN because there is no communication contacts available for their customers to report abnormal problems being bounced back to ISPs...
Update of 30 January 2026: Attached is article from the local newspaper "The Post". The is no compensation from NBN for the weeks without Internet Service.
Hi Henry, we’re really sorry to hear about the extended… Read more (+1 reply)
Sunday’s (14DEC25) lightning storm in Perth killed our NBN connection. Both our NTD and router were fried. 6 days later we are still without internet after NBN CO cancelled two scheduled technician appointments during the past week. My ISP is currently unable to get a response from NBN CO when they call or email to organise another appointment.… Read more
They are concerned that NBN CO have already gone on xmas break, even though my ISP has not been informed that this is the case.
I replaced the router, but even though the NTD is connecting to the network, it is not sending data to the router because the UNI-D1 port on the back of the NTD is damaged. I established that this was the problem one day after the storm on 15DEC25. It seems that NBN CO keeps testing my line and deciding that it is ok, so they cancel the technician. The problem is that the issue is not with my line, it is with the NTD. Furthermore, this same issue has affected all three of the neighbours I have spoken to. Their NTDs were all fried by the storm.
We even spoke to an NBN technician who visited our neighbour’s house on Thursday (18DEC25). He said he knew exactly what the issue was because he had been replacing the NTDs for all of our neighbours. Unfortunately, without a work order he couldn’t do anything for us.
I now find myself in an endless loop of frustration. I cannot gain any traction with NBN CO through my ISP, because they either do not respond to enquires, or when they do respond and book an appointment, they ultimately cancel because they consider the connection to be operational. This is despite the fact that I have repeatedly made it clear that the issue can only be resolved by replacing my NTD. I have also lodged a ‘damaged NBN equipment’ form via the NBN CO website, but have heard nothing.
I would appreciate it if NBN CO could explain how this gets resolved.
Hi Greg, please private message us with your address on… Read more (+1 reply)
- +4
The time had come to move to fibre to the premises having been using copper for my internet connection. My internet provider went through the process with me. I booked a time for the NBN. I found the text communication with both my provider and the NBN to be extremely good keeping well informed. I watched various YouTube videos to know what to… Read more
expect on the day. The disappointing things to me were, I was led to believe that I could negotiate where the inside connection box could go. A fallacy, nowhere I suggested was acceptable. The technician, clearly wanted to place the connection box where this was the best, easiest and quickest place for him. Videos of the process show the placement of the utility box on the outside wall, with fibre neatly entering the house at this point. Mine, the fibre runs from the box, up the wall, in ugly white electrical conduit. To reach the pit in the nature strip the technician had to dig. This hole has only been partially refilled leaving a trip hazard. A small power lead, swinging in the air, was used to the connection to box inside. There was no clean-up of the work inside with plaster dust etc on the carpet. Used plastic containers, cardboard, plastic bags, fibre cable, nuts bolts and plastic ties from the installation were not disposed of in the correct manner and finished up as contaminates in the wrong bin. This technician, while working, spent close to three hours on the phone which made it difficult to communicate and, in my opinion, impaired his attention to detail. I have read the NBN horror stories by others and I do consider myself lucky as at least my connection works. Like all monopolies, when you have no choice, you have to take what you are given and good service is the first thing to suffer.
Hi Greg, we're sorry to hear about your installation… Read more
Absolutely shocked at our high speed nbn. This is it- a bare wire under the lawn. Needed to move our outside tap so dug a trench. Straight through the wire which had no conduit. Seriously. And was maybe 15cm deep so also too shallow. Now we have no internet so awaiting nbnco which I imagine will take ages. Surely they can afford pipes to protect the wires???? Show details
That's not good to see, Tory. It's important to stay in… Read more (+1 reply)
I have just purchased TP Link vx1800 router/modem. I was having trouble with apps on Samsung TV and some apps on desktop computer. I am running Norton VPN (which I cannot place on my modem). With norton vpn turned on, it fixed my problems with my desk top PC but not my problems with my TV. With help of Jeline Ocampo from TP link support she provided me with fix for the problem. Thak you very much. Show details
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Latest follow-ups
Only rated one star as it wouldn't let me go less. The NBN (Nothing But Nuisance) is worse than when we first logged onto the internet for the first… Read more
time with dial up. Just over the last couple of years they found that the NBN was too fast so they decided to put Attenuators on all of the Server Cabinets to slow the traffic down. Now we are in more cr#p than ever before, they should do away with the NBN (Nothing But Nuisance) altogether and expand the 5G, but thankyou to the Government for privatizing Telstra as that also didn't help years ago and they don't really care now as the shareholders really need their money. Oh and they are you to go FTTH for free now, BUT they WILL charge in 12 months time. What??????
Follow-up · No alternatives tried as yet and I would prefer to cancel NBN and receive 5G. Tried do a speed test (Telstra) but the web page came up blank and locked. Modem showing weak signal. Lately dropouts have been minimal but approx 2 weeks ago they were about 4 times a day for a couple of days.
Follow-up · 27.1 Mbps Download 6.9 Mbps Upload
Hi there, If you’re not receiving the speeds you’re paying… Read more (+4 replies)
Poor from NBN , the new sleeker, more visually appealing FTTP box is only available to new customers, whilst the rest of us with 500/50 and above plans are stuck with the huge, unappealing old boxes, joke of a business, Show details
Follow-up · The old box is huge and looks horrible, NBN tell you where the box goes regardless , they are so lazy and very unhelpful to install it where it best for your home,
This review only relates to NBN, it has nothing to do my ISP. My ISP does a reasonable job in keeping me informed about NBN maintenance and outages. I've always been unhappy with the service provided by NBN. When they initially came to install it… Read more
in our townhouse complex they were too incompetent to locate the existing cabling so they dug holes holes and trenches willy-nilly, many were superfluous and had to be filled in. Repairing the damage they caused must have added thousands of dollars to their installation costs. Whenever there's an outage, which is quite often, I lose both internet and landline. I only kept the landline because mobile coverage in my area is so bad. I need to maintain some form of contact in case I need help. With no internet or landline and with poor mobile coverage I can be left without any. From my own experience and from reading reviews it seems that one star is too good for NBN, it should be minus several. MY CURRENT COMPLAINT IS THAT NBN HAVE LEFT A MESSAGE THREATENING TO BLOCK SERVICE TO MY HOME IF I DON'T ALLOW THEM INTERNAL ACCESS WITHIN 48 HOURS. I PAY A MONTHLY FEE TO MY ISP FOR A SERVICE THAT NBN ARE NOW THREATENING TO CUT OFF. This came about after a NBN technician accessed the NBN pit in front of my townhouse. The pit contains connections to a block of 4 homes that are part of a larger complex. He came at a time when my phone and internet connections were actually working, that is until he started messing with wires and scratching his head. When asked what he was doing he either couldn't or wouldn't explain but when he left it all seemed to be OK again.
The technician didn't stay away long, he soon returned to my home to deliver a message. Instead of handing it to me he asked for the location of my mailbox. Unbelievable! It's a large multi unit mail box that he'd passed on his way in. I took the message from him and found it was a standard NBN message with contradictory wording and some additional scribbled notes.
It seems that the technician who was unable to locate my mailbox had somehow managed to locate a fault in the NBN connection between their pit and my home. Between messing with wires and scratching his head he'd concluded that it was affecting the NBN connections to my neighbours. Part of the message read. 'IF NBN HAS NOT HEARD FROM YOU WITHIN 2 BUSINESS DAYS, AN NBN APPROVED TECHNICIAN WILL RE-ATTEND YOUR PROPERTY AND, IF NO-ONE IS AVAILABLE TO PROVIDE ACCESS, A DEVICE WILL BE INSTALLED TO THE EXTERNAL NBN EQIPMENT WHICH WILL TEMPORARILY BLOCK YOUR TELECOMMUNICATIONS SERVICES.' I phoned the number provided and was told that the wording quoted above was wrong, they weren't going to re-attend and request access, they going to re-attend and put a blocking device on my NBN connection. To prevent this I had to nominate 3 possible time slots for them to obtain entry to my home.
THREATENING PEOPLE IN THIS WAY IS UNACCEPTABLE. If the technician had placed the letter in my mailbox as intended it could have been left undiscovered for several days, mail is infrequent so I don't always check. If I'd been away as I was in July and August or had been hospitalised it would have been left undiscovered for weeks. I would have returned home to find myself without my already unreliable forms of communication. The same would apply to those unable to read English or take time off work. People are understandably concerned about Optus cutting access to emergency services. What NBN is doing here is far worse.
Follow-up · This is the follow up to my previous issues with NBN. The first technician had communication issues, he didn't explain anything. The second technician only told us that a fault in the connection between the NBN pit and my home was somehow disrupting the connection to one of my neighbours. We don't know what the fault was. We do know that our… Read more
Hey Jaycee, thank you for taking the time to share your… Read more (+1 reply)
Positive reviews
Josh was the best technician we have ever dealt with. Very efficient, and understandable. Would like to say thank you so much. This was today 23/0126. We at Tamborine Mountain QLD. Thanks again Josh Show details
I recently had my NBN installed, and I couldn’t be happier with the experience thanks to technician Muhammad Shahzad. He was professional, punctual, and extremely courteous throughout the entire process. Muhammad took the time to explain what he was doing, answered all my questions clearly, and ensured everything was set up properly before… Read more · 1
leaving.
His attention to detail and commitment to doing the job right were obvious. The installation was quick, clean, and efficient, and my connection has been working perfectly since.
Highly recommend Muhammad for anyone needing NBN installation—excellent service and a great customer experience!
I was quite critical of NBN when it was initially introduced as I dropped from 100 mbps on cable to 25mbps on NBN. However, I have just switched to the NBN fibre to the premises 500/50 plan. The NBN contractors installed the fibre upgrade in a friendly courteous and professional manner and placed all the equipment where I requested it. I had a… Read more · 1
minor hitch getting my router to connect, which was quickly sorted by Aussie Broadband support. I am absolutely blown away that I live in a small country town outside of Maitland and can get 500 mbps internet speeds for two dollars a month more than the 35 mbps I was getting. Currently the system is producing download speeds of 540+ mbps and is totally reliable. Congratulations NBN on a job well done!
Negative reviews
Absolutely useless. In 13 years I've had constant drop outs and if I'm lucky I'll get 20mbps, I'm supposed to be getting 100mbps. neither nbn or telstra have done anything about this. I've now gotten rid of nbn and about to give starlink a go. Show details
Lots of outages in Flynn, ACT. Multiple per week. Old copper above ground. Speeds around 60mps. FTTP rollout is scheduled for September 2028. Swapping to Starlink. Show details
NBN is absolutely the worst of the worst. No communication. They said back in December that my connection would be ready for use on the 12th of March. We're the 19th. They refuse to tell me what's going on & why my connection is not ready. My solar system is due to be installed in 3 weeks & they require a connection for it. They are appalling to… Read more
deal with. I think, they will soon become extinct. Everyone will turn to Starlink as NBN people are abhorrent. I do not recommend at all
Hi there, could you please private message us with your… Read more (+4 replies)
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Recent reviews
I am genuinely disgusted by the level of service we have received. We had a confirmed installation appointment for our medical practice, yet no technician attended and there was no notification, explanation, or follow-up. As a healthcare facility, reliable internet is not optional. It is critical for accessing patient records, coordinating care,… Read more
and maintaining safe clinical operations. Failing to attend a confirmed appointment without any communication placed our service under unnecessary pressure and created avoidable risk.
The complete lack of professional communication and accountability is unacceptable. For a national infrastructure provider, this represents a serious failure in standards and basic professional conduct. This experience has been disgraceful from start to finish.
Diminishing service in Spring Hill NSW, especially as the population grows. Once retailers could offer the faster tier, but unable now due to infrastructure not being able to cope with demand. NBN needs to up their infrastructure to keep up with population growth, especially where the only option is fixed wireless which already has very basic speeds. I'm sadly having to support the hideous Musk and his Starlink to get decent internet speeds. Show details
I’m extremely disappointed with NBN Co.’s handling of a serious issue involving one of their green telecommunications units located on the nature strip directly opposite my house. For months, this unit has been emitting a loud buzzing/humming noise, loud enough to significantly affect our quality of sleep. The noise is constant and has… Read more
progressively become louder. At times, it genuinely sounds like the unit is about to fail or explode, which raises serious health and safety concerns, including a potential fire hazard.
I first contacted NBN on 24 November 2025 to report the issue. I was told it was not their equipment, and the case was closed with no action taken.
As the noise continued and worsened, I contacted NBN again on 8 January 2026. This time, they admitted it is their unit and arranged for someone to attend. The technician confirmed there is a power supply issue but stated he could not fix it and had to refer the matter to an NBN delivery partner. No ETA was provided.
Since then, I have followed up twice via email and received no response at all.
This is completely unacceptable. A piece of NBN infrastructure causing ongoing noise pollution, sleep disruption, and posing a potential fire risk should be treated as urgent. Instead, I’ve experienced denial, poor communication, delays, and a total lack of accountability.
NBN Co.’s handling of this has been hopeless. I will be escalating this through a formal complaint, as residents should not have to live with unsafe, noisy infrastructure and be ignored when reporting it.
We've been having internet drop in and out for going on 3 weeks now. After many calls with our ISP and them escalating it to NBN we are getting nowhere. We had an initial date posted for repairs on the NBN site in our area but that date has long passed and now it just says degration may occur. NBN is aware of the issue which is supposedly a… Read more
property in the area causing an issue to a significant amount of other property's which needs to be addressed by this properties ISP. So NBN are now handballing the issue back to the ISP. Just come fix the issue and stop jerking everyone around NBN this is getting beyond ridiculous! Goodluck contacting NBN directly they don't provide a contact I can find. I wouldn't want the public being able to contact me directly either though running a circus like that.
Won't maintain the copper connection now that fttp is available here. But you can't get a low cost fttp plan from anyone. I don't need 500mbps. I barely need the nbn50 I currently have and was going to go to nbn25 when I retired. Found a fttp plan I could afford, just. 1st nbn tech turned up and would only instal utility box and connection box.… Read more
Said the fibre needed to run aerially from a pole over the road. Wouldn't instal connection box 12m from utility box, despite what the nbn guides say. So I had to run ethernet cable under the house and into the wall cavity myself
2nd nbn tech turned up without making an appointment, despite me being assured they would. Said fibre needed to be buried, contradicting 1st tech. Dug up my garden bed and buried fibre WITHOUT A CONDUIT. This appears to be the standard, but it's the dumbest thing ever.
Just left the property without telling me they were leaving.
Four days later they still haven't notified isp that the connection has been completed
They don't seem to answer to anyone. TIO can only work with the ISP.
Gaming is like trying to play in slow motion using your iPhone is faster if you turn of the wifi and try and use the one bar of 5g Telstra gives us 2025 still in the dark ages in Perth thanks nbn Show details
Hi B, this is not good to hear. Have you been in touch… Read more
We are on a Fixed Wireless 250Mb plan with Aussie BroadBand. Best speed we have ever achieved was 100-120Mb. Only after running a ticket. However that speed was short lived, and the normal speed is 60-65Mb. We had an Upgrade last night... now we are only getting 2-2.5Mb. Show details
Hey Gary, doesn't sound good at all. If you're currently… Read more (+1 reply)
Upgraded to fibre, didn’t notice any difference, in fact it got worse, had to buy a WiFi extender, still awful, after months we contacted TPG who said the fault is with the NBN. The NBN technician said the pit is full of dirty water… Show details
Hi Dave, sorry to hear of the troubles you're experiencing… Read more (+2 replies)
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Hi DKT, this is disappointing to see. So that we can pass… Read more (+1 reply)