nbn® Australia

No Brains Needed – Honestly how difficult is it to not park in front of someone’s bins? My neighbour missed their collection and I almost did because 2 inconsiderate NBN staff couldn’t position their vehicle’s in the vacant spots in the street without bins near by. Further more there was no thought regarding moving the bins into a position where the truck could… Read more

still collect them, like I had to with mine. There was plenty of room in front on the Hilux for both vehicles to park and operate, however the falcon and hilux chose to park and obstruct bins without a single thought. Careless and brainless comes to mind. Hopefully they know the difference between fairy floss and housing insulation. Doubtful however.

I would give no starts.. the workmanship is extremely poor.. every line it visible, absolute shocker, can’t believe this is the standard we’re being to Australia. The worker also brought his wife and New born baby on site. Very unprofessional and safe… I couldn’t a better job… Show details

$6k Quote Became $13k – Last-Minute Variation for NBN’s Own Infrastructure We were quoted $6,000 by the NBN Co Network Relocations team to move NBN services from an existing pit to a new pit just 1.5 metres away in the same nature strip. The new pit was built by others — the $6k was simply to relocate the services. The original quote is dated Nov… Read more

2025.

The works were scheduled for January 2026. Then 3 days before the start of the work, their subcontractor Ventia attended site and suddenly claimed the conduits were congested. They issued a $7,000 variation to run a new conduit from two upstream pits well beyond our property boundary.

So the price jumped 115% at the last minute for something that could easily have been identified during the original inspection. (See attached photo - they took the photo from the pit just before start of the work). Just imagine you have checked the feasibility of your project, relying on a quote like this.

Essentially we’re being asked to pay to fix old, congested NBN infrastructure outside our property.

The Network Relocations process feels poorly investigated and completely one-sided. Unfortunately, when dealing with NBN there’s no competition and nowhere else to go. They know this and use it against you as a typical residential customer.

If you’re dealing with NBN network relocations, be very cautious — the initial quote may not mean much. Ideally you should avoid using them at all cost if you can find any alternative solution rather than pit relocation.

My review is more about the installation. Not the installer but the conditions which NBN place upon the contracted installer and customer. The installer only raised the issues after installing all the external fiber etc, many hours later. Provided a location that is ideal in every regard. Only that there isn't 900mm directly in front of where the… Read more

NTD is mounted purely because it's on an angle. The panel is even removable! The installer and NBN (over phone) used every excuse to not do the install. Wanted to install the DTM in places that made no sense to my usage. I don't use a wifi router but a physical firewall for home business so it also needs a data point installed. My day job is managing datacentres for many decades that meet both safety, technical and security compliance. I've never seen the excuses that came from this attempted install. The extreme and meaningless clauses in their install compliance is such that they can deny anything (without actual issue) not best for them overriding customer requirement. I even offered to pay for my installer to do the work to external point and that wasn't ok. While it cost me considerably more, decided not to support this nonsense and use Starlink. NBN need to understand it's more about the customer not them. Monopoly and tax funding is the only thing keeping them alive. Compliance is very important but shouldn't be misused. As a network tech years ago installed the equiv fibre end points and routing gear in places with cows walking in the background. For NBN, mounting a DTM box on a board is apparently just too difficult.

Had NBN come to do a fibre upgrade through Vodafone. The employee needed access to the garage so the door was left open for him. After installing the second box in my linen closet he showed me how to connect then said that he was gonna clean up. After 15 minutes of not seeing him I checked the garage only to realise he had just picked up and left… Read more

leaving my house and garage wide open with tools and motorbikes in plain view. I then checked the work in the garage which was single handedly the most laziest workmanship I've ever seen. He had drilled a hole in the garage ceiling for the cable to run up into the roof through to the linen closet but then he realised that the piece of conduit he had gotten out was bent and out by about 40mm. So instead of getting a straighter piece of conduit out the back of the van, he thought nope ill just drill a second hole just so he could use the bent scrap bit. They sent me a survey/that same day which I had put my complaints and told Vodafone but his double jointed piece of art is still in my garage.

❓Without NBN Internet Service - 18 days‼️ From 12 December 2025 until 30 December 2025 my NBN connection was subjected to unknown problems. Symptoms were jerking or freezing of TV streaming, unable to download emails and freezing of webpages in all browsers. Therefore, banking was impossible. My ISP performed two tests but still didn't escalate… Read more

or communicate the problem to NBN. As the speed test were O.K. they were offering me purchase of a new modem and a 3rd test although direct connection of my PC to the NBN box was already performed during the second test. Other ISPs already performed similar tests with replaced new modems and multiple computers. Hired by Strata Council internet technician concluded that the fault must be outside the building.

As problem was in a big apartment complex the Strata Council asked residents to arise issue and ask their ISP to escalate to NBN to get an NBN technician because the NBN has been bouncing back for more testings to be performed.

Just before Christmas two ISPs have pushed strongly problem to NBN with escalating issue to the federal MP and Communication Minister.

At early morning of 30 December 2025 NBN performed test and fixed issue being outside the Apartment Building.

The Internet Service wasn't properly working from 12 December 2025 until 30/12/2025.

It is a shame that ISP were unable to execute from the NBN need to take prompt action on an unknown issue on the NBN network.

It seems necessary that NBN would look at this event and review their processes to ensure that customers will be spared such lengthy outages or substandard services in future because it is likely to impact not only the NBN but also many other ISP reputation.

I would like to hear from NBN because there is no communication contacts available for their customers to report abnormal problems being bounced back to ISPs...

Update of 30 January 2026: Attached is article from the local newspaper "The Post". The is no compensation from NBN for the weeks without Internet Service.

Sunday’s (14DEC25) lightning storm in Perth killed our NBN connection. Both our NTD and router were fried. 6 days later we are still without internet after NBN CO cancelled two scheduled technician appointments during the past week. My ISP is currently unable to get a response from NBN CO when they call or email to organise another appointment.… Read more

They are concerned that NBN CO have already gone on xmas break, even though my ISP has not been informed that this is the case.

I replaced the router, but even though the NTD is connecting to the network, it is not sending data to the router because the UNI-D1 port on the back of the NTD is damaged. I established that this was the problem one day after the storm on 15DEC25. It seems that NBN CO keeps testing my line and deciding that it is ok, so they cancel the technician. The problem is that the issue is not with my line, it is with the NTD. Furthermore, this same issue has affected all three of the neighbours I have spoken to. Their NTDs were all fried by the storm.

We even spoke to an NBN technician who visited our neighbour’s house on Thursday (18DEC25). He said he knew exactly what the issue was because he had been replacing the NTDs for all of our neighbours. Unfortunately, without a work order he couldn’t do anything for us.

I now find myself in an endless loop of frustration. I cannot gain any traction with NBN CO through my ISP, because they either do not respond to enquires, or when they do respond and book an appointment, they ultimately cancel because they consider the connection to be operational. This is despite the fact that I have repeatedly made it clear that the issue can only be resolved by replacing my NTD. I have also lodged a ‘damaged NBN equipment’ form via the NBN CO website, but have heard nothing.

I would appreciate it if NBN CO could explain how this gets resolved.

The time had come to move to fibre to the premises having been using copper for my internet connection. My internet provider went through the process with me. I booked a time for the NBN. I found the text communication with both my provider and the NBN to be extremely good keeping well informed. I watched various YouTube videos to know what to… Read more

expect on the day. The disappointing things to me were, I was led to believe that I could negotiate where the inside connection box could go. A fallacy, nowhere I suggested was acceptable. The technician, clearly wanted to place the connection box where this was the best, easiest and quickest place for him. Videos of the process show the placement of the utility box on the outside wall, with fibre neatly entering the house at this point. Mine, the fibre runs from the box, up the wall, in ugly white electrical conduit. To reach the pit in the nature strip the technician had to dig. This hole has only been partially refilled leaving a trip hazard. A small power lead, swinging in the air, was used to the connection to box inside. There was no clean-up of the work inside with plaster dust etc on the carpet. Used plastic containers, cardboard, plastic bags, fibre cable, nuts bolts and plastic ties from the installation were not disposed of in the correct manner and finished up as contaminates in the wrong bin. This technician, while working, spent close to three hours on the phone which made it difficult to communicate and, in my opinion, impaired his attention to detail. I have read the NBN horror stories by others and I do consider myself lucky as at least my connection works. Like all monopolies, when you have no choice, you have to take what you are given and good service is the first thing to suffer.

Absolutely shocked at our high speed nbn. This is it- a bare wire under the lawn. Needed to move our outside tap so dug a trench. Straight through the wire which had no conduit. Seriously. And was maybe 15cm deep so also too shallow. Now we have no internet so awaiting nbnco which I imagine will take ages. Surely they can afford pipes to protect the wires???? Show details