Reviewer Photos & Videos
Worst Service Ever. Delay delay delay
I would give them less if there was the option to. 6 weeks and each time they can not do the install and they put us back into the queue which is another 7 plus day wait. Then a new contractor comes out and does not have what is needed to do the job and so we go around again. This would have to be the worst service I have experienced ever. Their latest excuse is that I have been in a hotspot which is absolute rubbish. They didn’t bother asking.
NBN Technicians disconnect my line to connect others - 3 times in 6 months
- Since my contract began 6 months ago, I have had my NBN disconnected 3 times.
- Each time I must fault check my modem, plug cables all of the house, wait on hold, be promised 48hr time frame that takes more than 1 week.
- My NBN has been disconnected the same way each time, but never does Foxtel listen to the issue, they just follow the prompt.
- When I send an email reply, it bounces back because my 3 sentences are too large for the email to receive.
- I ask to escalate, Foxtel says no.
- I ask to speak to tech support in Australia, Foxtel s...
Where is my internet?
They tell customers they will come to connect their internet, and then don't show up. They tell you to call your service provider if the technician doesn't show up, and then your service provider needs to go and check what's going on with them. They need to stop lying to customers.
Hire more people if you want to promise a half decent connection timeframe, if you can't, then pay people more. Somebody should ask Stephen Rue and his band of merry thieves if they can spare part of their tax-payer funded multi-million/year bonuses, so that we can get the service we're paying them for.
It's 10.10pm on Thursday night watching Youyube music clip ..Breakfast at Tiffany's... drop out ...now 10 .40 and still no connection ....this has been a regular even ever since switching from ADSL which l had no drop outs in 5 yrs....My internet provider rang me a couple of mths ago to reduce my internet fee as l was paying for 40 mbps...but l was recieving 8 mbps...NBN Execs on million $ wages and 3rd world countries have better internet speeds than Australia...Your service sucks NBN co.
I want to physically hurt someone after dealing with NBN
I'm at an absolute loss of whether I'm so angry that I want to hurt someone or so demoralized that i want to crawl up into a hole and cry about how bad NBN are:
I was going through belong - but nothing was their fault all NBN. Had to get connected remotely - After 5 business days (should take 48 hours) nothing. They advised they need a technician to come out. Ok, fine.
booked in for 5 business days later (now 2 weeks). Tech arrives - oh nothing is wrong, ok wow. Anyway. Call below who put another request into NBN.
Nothing - I call back 3 business days later - they say there is a fault. ok, now I'm annoyed.
But they book an appointment pretty quickly 2 business days' time. ok, cool - I wait around. Tech didn't come.
The Telecommunications Industry Ombudsman has given TPG 2 weeks to address my complaint!
My record for dropouts is 188 connection attempts logged in a day. I was treated terribly by TPG. They've been ringing me constantly for 6 months so far to remind me they'd done nothing about my broken internet. I have logs that I've sent to the TIO with my complaint. The Ombudsman has given TPG 2 weeks to address my complaints. It may get fixed now.
Lazy and Incompetent
- I have been waiting since November 2020 for installation
- Installer outside LGAs and no essential worker permit (rejected by security)
- Emailed nbn and got a default rejection response (invalid address response, even though valid in their system)
- Inability to resolve or take issues seriously
If I can give this 0 star, I will absolutely give it to them
Why? I stream games on twitch, and I get to disconnect 2-3 times in an hour, now the whole work get to see how terrible they are. Anyone got any recommendation instead of this NBN
This company should be closed down
I have been disconnected from the internet for 3 weeks because NBNco had a messed up database.
Apparently someone has been using my serial number in another address for 6 years.
now getting them to correct it will go back and forward and doing nothing about it.
dealing with useless people. I have the bloody box with the serial number how hard could it be to fix up! but instead they want me to submit an assistance request and will take another 10 business days, when I told them I have already waited for 10 business days when I submitted my proof and you want me to go thru this again?
Great maintenance work
Just wishing to thank Simon and his team for some brilliant work they did this week at my property in Norwood SA. Their patience and persistence to get the job completed was outstanding. Thanks guys!
Totally Hopeless Service
I found it almost impossible to make an appointment to get NBN switched on at my house. I tried twice to get an appointment over the phone. Both times taking about 4 and a half hours but only got 4 reference numbers but no appointment. So after spending nearly nine hours at different times I still had no appointment. I also tried on the telstra chat room app but got absolutely nowhere as well. So I called into my local telstra office at strathpine and delt with Luke. Luke fixed up the biggest stuff up ever caused by NBN. Thank goodness for that.... He made the appointment for me and within 2 days the NBN was up and running. Luke and Tom gave me quiet a few phone calls to make sure that everything was going well with the NBN sevice. Thank you Telstra Strathpine for such good service.
Cancel Your Internet Without Your Permission
Someone else can steal my internet line without my authorization or permission but then i am not allowed to take it back after using it and being connected for the last 18 months. Thanks for all you non-existent Help NBN Australia. Keep hiding behind your federal corporate facade.
Poor attitude from Nbn technician
Technician Andy was scheduled to fix connection between 1pm to 5pm. Called multiple times from 11am stating he's already in the area whilst I was still in a meeting. Rushed home and was 1.05pm and he said I need to reschedule because it's past 1pm. Poor attitude and lack of professionalism for someone hired by a big company.
NBN = no bloody network
After a successful term as a client of Telstra using ADSL2 we were forced to move to the nbn. Promises were made that even if it dropped out, our service would not be interrupted because it would move seamlessly to the mobile phone network until the system was restored. The nbn drops out several times a day and we have no service at all for several minutes. There is no seamless transition as far as we can determine. What a disaster.
The very worst system
The worst system, often download reads 5mbs upload 0
System was not designed for the future growth and Telstra contract is for 25 Mbps but they can't supply the contracted speeds.
There excuse is a lot of people are using it.
That's no excuse for an inadequate design
Questions & Answers
What is NBN phone Number
The phone number for NBN in Sydney is 1800 687 626
Why is it that my service provider says my difficulties connecting to NBN node in my street in Belconnen are an NBN problem and the NBN people say its my service provider? My problem keeps going around in circles and is driving me nuts
It is NBN's responsibility. NBN needs to ensure there are working cables connecting the node to your external house socket. Your ISP is responsible for providing you access to their own networks which they maintain at the exchange, NOT at the node.
The problem occurs when your device is unable to pick up your ISP signal and it is not clear if this is due to your external cables (NBN), internal cabling (You) or ISP network issues (ISP) that manage their bandwith across many users. In your case, it is CLEAR CUT. We all know what a cluster^%$ this network called the NBN is so why be surprised at their response. To be honest this whole NBN is a travesty and what is worse is that they force us all on it. Want to go onto 5G ? Expect to pay a tax for not using NBN cuz this government will simply not make a loss on this monstrosity (for those of us on FTTN anyway).
Our internet is not working from past 5 days and they say it could take still like 10-15 days.It is so inconvenient without internet.It is all because of NBN.Can this problem be fixed
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|Category||Internet Service Providers|
|Max Download Speed||250 Mbps|
|Max Upload Speed||100 Mbps|
|Packages Available||Bundle, Business and Standalone|
|Contract||Monthly and Set Period|
|Data Allowance||Capped/Fixed and Unlimited|
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