nbn® Australia

I have been experiencing consistently poor service with NBN. The connection speeds are far below acceptable standards, and we are constantly dealing with maximum outages and daily dropouts. Instead of delivering modern broadband, the service still relies on outdated technology and legacy copper infrastructure that clearly cannot handle basic… Read more

modern usage. Whenever bad weather hits or peak hours arrive, the connection becomes virtually unusable.

It is incredibly frustrating to pay for a service that fails to provide stable, high-speed internet in this day and age. Serious network upgrades and infrastructure overhauls are desperately needed.

Initially I received one call from a young lady with an Aussie accent from number 02 9102 6442. Two rings and they cut. No message was received. 2 minutes later, I again received a call from this same number and chose to answer. The girl claimed that they had received my message regarding my NBN. She immediately asked me for my personal… Read more

information (including email) of which I declined for safety and asked her to send communication by emai as originally supplied on my web form complaint. She agreed, call ended. Surprisingly, her call wanted to confirm my email which I declined. The fact that she then sent me an email with personal details and my numbers all exposed is concerning. My original complaint to NBN on their web form consisted of failed connection with a burnt out very hot and swollen back up battery. The email included a number to call which is 1800 687 626. I called this number and lo and behold received the message that they do not operate on weekends which makes it even more suspicois considering the person that originally called from the 02 number above claimed to be from this group.

What now concerns me is that my mobile number and personal name and address is now fully exposed to this government enhanced private group.

All in all, in my opinion, if this was genuinely from NBN Australia and they were serious about the dangerous issue, they should have sent me an email telling me that they will immediately send a person around to repair this. My children have been warned to keep clear and the power to these two vintage style ABN wall boxes have been switched of.

Our experience started with a random phone call from our Internet provider DODO asking if we would like to have NBN installed which was going to be FREE and we were told when the technician came he would investigate where it should be located, he never did, he installed it in the garage, the easiest place for him and FREE pigsarse. To start the… Read more

man came late for the appointment, he installed it in our garage. After he left we discovered we’d lost our paid TV Chanels, our security cameras, our printer, our solar and our internet reception was very poor. It was all working perfectly ok before this ill fated day. We were told to go out and buy mesh routers to help with the reception around the house, this cost us $400 and didn’t work anyway. After a number of phone calls to Dodo and the NBN itself to get someone to do something about the shoddy workmanship the NBN then sent out a couple of their technicians who moved the modem to where it should have been put in the first place but for some reason they did the relocation of the wiring through our roof tiles on our roof. In doing so one of them stepped in a valley running between the tiles, flattening it and causing rain to run under the tiles and damage our ceiling. We and he knew they’d damaged something when water from a sudden downpour came from a newly developed crack in our ceiling as the technician was doing the wiring on the other side of our bench while I was leaning on it, it rained on my head. Our roof was in perfect condition we have only been in our house for 5 years and we have had the tiles recapped and painted before the solar panels were installed a couple of years ago. It was is in perfect condition. He knew he’d damaged our roof because he went home and came back in his own time with a roll of silver tape to repair the damage, we believe out of guilt.

After a number of other attempts to get the NBN to repair our roof and after a couple of really heavy downpours of which one was while we were away which took out our electricity and turned our fridge off the other during the middle of the night and was very heavy and not being able to get any satisfaction of rectifying the problem and knowing we needed to have our roof repaired before more damage was caused we called a roofer. We are now $4,000 out of pocket because of the NBN’s shoddy workmanship. We have taken it to the Telecommunications Ombudsman as of tonight the NBN is still putting up roadblocks to reimburse us for the damage they caused. We will not negotiate. We have had a number of electrical jobs done in this and other houses but we have never known of electricians needing to climb on the roof, why did they even go on our roof. They went on our roof and lifted tiles and fiddled around with the silver stuff.

People before accepting this offer of free faster internet think twice because it will cause you heartache and leave you financially out of pocket. If we could give them a negative review happily would. DO NOT HAVE NBN INSTALLED.

No Brains Needed – Honestly how difficult is it to not park in front of someone’s bins? My neighbour missed their collection and I almost did because 2 inconsiderate NBN staff couldn’t position their vehicle’s in the vacant spots in the street without bins near by. Further more there was no thought regarding moving the bins into a position where the truck could… Read more

still collect them, like I had to with mine. There was plenty of room in front on the Hilux for both vehicles to park and operate, however the falcon and hilux chose to park and obstruct bins without a single thought. Careless and brainless comes to mind. Hopefully they know the difference between fairy floss and housing insulation. Doubtful however.

10 days ago the NBN came to connect fibre to the premises, after my retailer sold me a plan. The NBN left the job unfinished, booking a date to return 5 days later, but then never showing up, leaving me without a home internet connection this entire time. If I were to offer anyone advice for upgrading to fibre to the premises, it would be not to bother wasting your time. Show details

Absolute amateur hour by NBN no connection over long weekend with a house load of guests worst PR amd advertising for NBN as a lot of peeved guests. Once l mentioned NBN everyone understood as they all had some form of gripe coming up on here seeing the 1 star review speaks volumes - what is NBN management doing you have Launtel with 5 stars from… Read more

1800 plus reviews and then these guys with 1. Time for a management change, if l was on the board of NBN l would be asking why?? No excuses why they can’t have 5 stars.

So l have my phone line upgraded to fibre to the premises on 7 acres as they were going to disconnect my land line NBN that worked faultlessly for years. Terrible upgrade lasted two days. The external contractors working actually doing the civil side where fantastic (digging the cable in over 60 metres to house where fantastic) they did their job well. I went through Launtel service provider that could not help me as NBN issue allegedly not there’s.

Sadly, l sent back my starlink due to terrible customer service and price gouging after service charging and no paid install delivered.

These service providers are amateurs l cannot recommend NBN at all as totally unreliable and no notification or other.

At a loss wether to shell out money for Starlinknto have connectivity as have no connection over a long weekend….

Poor form NBN - in today’s era of everything on line - amateur hour.

I will be discontinuing this service and will go to satellite now. Subsequently all that money spent putting fibre to my house is wasted….

I would give no starts.. the workmanship is extremely poor.. every line it visible, absolute shocker, can’t believe this is the standard we’re being to Australia. The worker also brought his wife and New born baby on site. Very unprofessional and safe… I couldn’t a better job… Show details

$6k Quote Became $13k – Last-Minute Variation for NBN’s Own Infrastructure We were quoted $6,000 by the NBN Co Network Relocations team to move NBN services from an existing pit to a new pit just 1.5 metres away in the same nature strip. The new pit was built by others — the $6k was simply to relocate the services. The original quote is dated Nov… Read more

2025.

The works were scheduled for January 2026. Then 3 days before the start of the work, their subcontractor Ventia attended site and suddenly claimed the conduits were congested. They issued a $7,000 variation to run a new conduit from two upstream pits well beyond our property boundary.

So the price jumped 115% at the last minute for something that could easily have been identified during the original inspection. (See attached photo - they took the photo from the pit just before start of the work). Just imagine you have checked the feasibility of your project, relying on a quote like this.

Essentially we’re being asked to pay to fix old, congested NBN infrastructure outside our property.

The Network Relocations process feels poorly investigated and completely one-sided. Unfortunately, when dealing with NBN there’s no competition and nowhere else to go. They know this and use it against you as a typical residential customer.

If you’re dealing with NBN network relocations, be very cautious — the initial quote may not mean much. Ideally you should avoid using them at all cost if you can find any alternative solution rather than pit relocation.

My review is more about the installation. Not the installer but the conditions which NBN place upon the contracted installer and customer. The installer only raised the issues after installing all the external fiber etc, many hours later. Provided a location that is ideal in every regard. Only that there isn't 900mm directly in front of where the… Read more

NTD is mounted purely because it's on an angle. The panel is even removable! The installer and NBN (over phone) used every excuse to not do the install. Wanted to install the DTM in places that made no sense to my usage. I don't use a wifi router but a physical firewall for home business so it also needs a data point installed. My day job is managing datacentres for many decades that meet both safety, technical and security compliance. I've never seen the excuses that came from this attempted install. The extreme and meaningless clauses in their install compliance is such that they can deny anything (without actual issue) not best for them overriding customer requirement. I even offered to pay for my installer to do the work to external point and that wasn't ok. While it cost me considerably more, decided not to support this nonsense and use Starlink. NBN need to understand it's more about the customer not them. Monopoly and tax funding is the only thing keeping them alive. Compliance is very important but shouldn't be misused. As a network tech years ago installed the equiv fibre end points and routing gear in places with cows walking in the background. For NBN, mounting a DTM box on a board is apparently just too difficult.

Had NBN come to do a fibre upgrade through Vodafone. The employee needed access to the garage so the door was left open for him. After installing the second box in my linen closet he showed me how to connect then said that he was gonna clean up. After 15 minutes of not seeing him I checked the garage only to realise he had just picked up and left… Read more

leaving my house and garage wide open with tools and motorbikes in plain view. I then checked the work in the garage which was single handedly the most laziest workmanship I've ever seen. He had drilled a hole in the garage ceiling for the cable to run up into the roof through to the linen closet but then he realised that the piece of conduit he had gotten out was bent and out by about 40mm. So instead of getting a straighter piece of conduit out the back of the van, he thought nope ill just drill a second hole just so he could use the bent scrap bit. They sent me a survey/that same day which I had put my complaints and told Vodafone but his double jointed piece of art is still in my garage.

❓Without NBN Internet Service - 18 days‼️ From 12 December 2025 until 30 December 2025 my NBN connection was subjected to unknown problems. Symptoms were jerking or freezing of TV streaming, unable to download emails and freezing of webpages in all browsers. Therefore, banking was impossible. My ISP performed two tests but still didn't escalate… Read more

or communicate the problem to NBN. As the speed test were O.K. they were offering me purchase of a new modem and a 3rd test although direct connection of my PC to the NBN box was already performed during the second test. Other ISPs already performed similar tests with replaced new modems and multiple computers. Hired by Strata Council internet technician concluded that the fault must be outside the building.

As problem was in a big apartment complex the Strata Council asked residents to arise issue and ask their ISP to escalate to NBN to get an NBN technician because the NBN has been bouncing back for more testings to be performed.

Just before Christmas two ISPs have pushed strongly problem to NBN with escalating issue to the federal MP and Communication Minister.

At early morning of 30 December 2025 NBN performed test and fixed issue being outside the Apartment Building.

The Internet Service wasn't properly working from 12 December 2025 until 30/12/2025.

It is a shame that ISP were unable to execute from the NBN need to take prompt action on an unknown issue on the NBN network.

It seems necessary that NBN would look at this event and review their processes to ensure that customers will be spared such lengthy outages or substandard services in future because it is likely to impact not only the NBN but also many other ISP reputation.

I would like to hear from NBN because there is no communication contacts available for their customers to report abnormal problems being bounced back to ISPs...

Update of 30 January 2026: Attached is article from the local newspaper "The Post". The is no compensation from NBN for the weeks without Internet Service.

Sunday’s (14DEC25) lightning storm in Perth killed our NBN connection. Both our NTD and router were fried. 6 days later we are still without internet after NBN CO cancelled two scheduled technician appointments during the past week. My ISP is currently unable to get a response from NBN CO when they call or email to organise another appointment.… Read more

They are concerned that NBN CO have already gone on xmas break, even though my ISP has not been informed that this is the case.

I replaced the router, but even though the NTD is connecting to the network, it is not sending data to the router because the UNI-D1 port on the back of the NTD is damaged. I established that this was the problem one day after the storm on 15DEC25. It seems that NBN CO keeps testing my line and deciding that it is ok, so they cancel the technician. The problem is that the issue is not with my line, it is with the NTD. Furthermore, this same issue has affected all three of the neighbours I have spoken to. Their NTDs were all fried by the storm.

We even spoke to an NBN technician who visited our neighbour’s house on Thursday (18DEC25). He said he knew exactly what the issue was because he had been replacing the NTDs for all of our neighbours. Unfortunately, without a work order he couldn’t do anything for us.

I now find myself in an endless loop of frustration. I cannot gain any traction with NBN CO through my ISP, because they either do not respond to enquires, or when they do respond and book an appointment, they ultimately cancel because they consider the connection to be operational. This is despite the fact that I have repeatedly made it clear that the issue can only be resolved by replacing my NTD. I have also lodged a ‘damaged NBN equipment’ form via the NBN CO website, but have heard nothing.

I would appreciate it if NBN CO could explain how this gets resolved.