Nectr

Nectr

 Verifiednectr.com.au
Nectr
3.7

156 reviews

PositivevsNegative
67% · 10450 · 32%

Return Claim MadeYes · No
Warranty Claim MadeYes · No
Purchase Price$7,216.25
Value for Money
3.2
Transparency
3.6
Customer Service
3.8
Rates and Fees
3.6
Product Quality
3.2
Quick to respond to queries
Competitive rates
No-fuss to set up

Reviews

156 reviews
lozgom
lozgomSydney, NSW2 posts
 
Rates and Fees
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OB1johnOB
OB1johnOBSouthern and Hills, SA18 posts
 

Expensive

Were good until recently when they ramped up my fees by obscene amounts. No point in joining them as you will have to move shortly after you join when they increase prices. Show details
stargazerfish
stargazerfish3 posts
 

Needed help

Christine was extremely helpful and knowledgeable fixed the problem with ease. Show details
David
DavidSydney, NSW3 posts
 
Les D.
Les D.Mid North Coast, NSW12 posts
  Verified

Highly recommend

Been with them for year and haven't had any problems, Have done numerous price comparisons over the years, and they have always been the best priced. Show details
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AJM
AJMSouth East Queensland, QLD
 

Avoid

AVOID... My Wife joined up after getting sweet talked in the shopping centre. Wildly variable bills despite consistent energy usage at home. One bill will randomly be double the previous bill and no one seems to know why. Poor customer service and they hide thier phone number online to make it hard to find and use. I bet all the positive reviews are paid for. Show details
Antonio A.
Antonio A.South East Queensland, QLD2 posts
  Verified
Stephen T.
Stephen T.
 

Expensive plans - no real service

Direct debit means they can take what they want from your account. Any delay (ours was over 2 months) in the solar and battery install or working properly results in you paying their extortionate plan rates - so we went from $300 pm to over $500pm with Nectr. Show details
Customer Service
Product Quality
Sue
Sue2 posts
  Verified

Paying off Solar Panels

I purchased my 10kw solar from MC Electrical in Brisbane using the Nectr payment plan 6 months ago. The whole experience has been great. I was paying a huge $500+ per month in electricity. I am now paying $320 per month for the panels (over 3 years) plus $130ish (sometimes less) for the electricity. So even though I am paying off the panels, I am still paying less than before. In 2.5 years I'll be saving close to $400 a month. I have found Nectr to be 100% legit with no hidden nasties. Easy to contact and easy to deal with. Show details
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Tom
Tom
 

Be very wary of the terms and conditions; customer service nice

The company signed me up to a solar bundle. The key terms and conditions were explained to me, but what was omitted was that you needed to keep your electricity with the provider while you were paying off the solar panels - you could not unbundle them without paying out the entire 3 year loan's worth of the solar panels.

I am now stuck paying suboptimal energy prices that are not at market rate for 3 years. When I raised that the rates were suboptimal, the focus was on the terms and conditions.

Customer service were very polite. Show details

Value for Money
Transparency
Customer Service
Product Quality
Damian Wilson
Damian WilsonSouth East Queensland, QLD2 posts
 

Don’t trust nectr

All my experiences with Nectr have been a nightmare, battery installed does not function, the inverter I have does not match to the panels so I had to have another inverter installed but the initial discussions with the sales team stated all we had would all link in with all our existing solar panels and inverter so that was the first lie Show details
Liam P.
Liam P.Sydney, NSW
 

Chaotic Billing

Billing is all over the shop with Nectr, swinging wildly from month to month from $70 to $215. Have even had $25 and $36 bills, leaving me wondering the real charge they're going to eventually hit me with a month or two later. Nectr blame 'the meter type' and 'the industry' but I've never experienced that with other retailers billing off the same meter. The Nectr billing system and website seems deliberately intended to baffle the customer and leave them in the dark as to what they're actually paying, leaving you uneasy the whole time you're their customer. They certainly aren't prioritising their customer experience. Show details
seriously
seriously
 

Dodgy company

Awful company, go along for 12 months with reasonable bills, then bang a massive bill, zero transparency.....try and dispute it, you just get a brick wall from there so called dispute resolution team. Now making a complaint to ombudsman about this dodgy company Show details
Feel Cheated
Feel CheatedGreater Melbourne (Metropolitan), VIC8 posts
 

Unbelievable

Unbelievable the first energy retailer to actually respond to your account (Krissa) queries promptly. But I left them because they changed rate after I join in. Show details
Customer Service
Charlie K.
Charlie K.2 posts
 

Worse experience

Worse Electricity company ever.

Do not go with this Company.

Not Transparency

The whole year they will send you estimate bill, then after 12 Months they will bill you for more then 2k for one month electricity bill. Show details

Questions & Answers

MumOf1
MumOf1

Are Nectr negotiable on either their Feed-in Tarriff rates or price of solar system?
Are they offering any discount bonuses if we opt to instal with them?

Current Nectr customer, however seriously considering switching to Origin and buying a solar bundle from them- similar price- but 20c FiT (or 12c if system installed by another supplier which is $2,200 cheaper than Nectr quote for the EXACT brand and size Solar equipment). Huge difference to Nectr’s 3.85c FIT.

Are Nectr negotiable as as are really to instal, but will go with the best price retailer.

BERND
BERND  
Toliman
Toliman  
Allen
Allen

I am considering Nectr, currently with Origin.
Find the electricity market is full of crooks and gougers.
Have 1.5 kw solar roof system with 44c Govt rebate and 5c/kwh.
Also get age Govt. rebate ~$100/quarter.
Does anyone have a similar set up and how does Nectr accounts billings comply i.e. are Nectr accounts fair and all payments accurate? No hidden fees/charges etc.?
Note payments are monthly, so expect meter read every 3rd month other two readings are estimates?
E.A.Atkinson

Michelle
Michelle  
lynda h.
lynda h.

Why do i have a bill thats normally 3mths supply for mth thats ridiculous ur suppose to be cheaper and ur dearer

See all Nectr questions

Details

About Nectr

Nectr provides affordable solar and battery options for households.

They also offer 100% carbon neutral electricity plans, 100% GreenPower electricity plans, and solar feed-in tariffs.

Features of Nectr plans include:

  • No upfront costs
  • Monthly interest-free installments
  • Choice of top-rate solar and battery systems

Points of praise:

  • Most reviewers found that Nectr’s customer service team was quick to respond to their queries.
  • Many also appreciated what they described as Nectr’s competitive rates in a challenging energy market.
  • According to reviews, setting up electricity with Nectr is relatively no-fuss, and most reviewers didn’t have issues with their electricity after starting on a plan.
CategoryEnergy Providers and Solar Retailers
Services ProvidedElectricity and Solar Feed-In Tariffs
Services ProvidedElectricity Retailer and Solar Product Retailer
Clean Energy Council MemberYes
Clean Energy Council Recognition Member
Solar Connection TypeGrid-Connected and Hybrid
Visit official website

Contact info for Nectr

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