Needhamair

Needham Air have an exceptional team working together to make quoting, installation and servicing seamless. Today we had our A/C unit serviced. The team member was punctual, professional and so polite.

Wouldn't go near this company again even if it was the last aircon company on earth. From installation to multiple issues with this unit since install, Needham air have done nothing but try and palm off their issues and blame the manufacturer. (seems like other reviewers have also mentioned) The 'service administrators' seem to be the only people… Read more

you speak to in this company, and they basically just decide what will and won't happen. They have proven on multiple occasions that they simply don't care, they are all lovely and charming and you feel like a valued customer, until they have your money then their care factor goes out the window. Even scheduling warranty repairs takes weeks to even get looked at let alone fixed. I don't blame the actual servicemen on the ground, they have always been helpful and professional, it all seems to be the behind the scenes 'administrators' that run the show. Be very cautious about using Needham for any new aircon installations or repairs.

Might simply ignore you – Very weird company to deal with. Seemingly very attentive on the surface, but with deep down structural and personality issues, particularly, from my experience, with their 'Service Administrator' a lady called C****. Needham annually serviced a ducted reverse-cycle installation that they themselves had installed some years ago. The system is now… Read more

quite old and has developed an intermittent fault, diagnosed by Needham. The service tech said they could offer various repair options, such as outdoor component replacement only or full replacement, with a scale of costs for various repair options. I called and emailed C**** several times to get repair or replacement quotes. Nothing has come back from her after one month now. I have since decided to just bite the bullet and replace the whole system due to its age and specifically asked Needham, via a separate email address, for a quote for a brand new system. Again nothing back from them after two weeks, like talking into a a black hole. Very weird company to deal with; they might just ignore phone calls and emails from you, strange but true!

Why Did We Wait So Long! – Our Mitsubishi Electric reverse cycle air conditioning system was installed in one day. A skip was delivered to our home prior to the day of installation and was promptly collected the day after instal. Despite a small technical hitch on the day of instal, the issue was dealt with promptly and quickly resolved and we were kept in the communication… Read more

loop so we knew exactly what was happening. All of the Needham Air staff that presented on the day of instal from the lead foreman, electrician, instal staff etc were all punctual, polite, worked diligently, cleaned up after the job and left us with a beautiful new reverse cycle system which we love! The air touch 2 control panel is very easy to use and we even qualified for a bonus winter gift card promo from Mitsubishi Electric!

Clients for over 10 years – We have had Needham service our Air Con for a very long time now. Travis communicates extremely well, is always punctual and extremely reliable. Can highly recommend.

Competitive pricing and professional service – Recently had two split systems installed by Needham Air. Professional service, helpful sales staff and quality installation. Would use again and happy to recommend.

Superior Service – I had three split systems installed. Everything from the Salesperson Dave to the installer Mark was excellent. The price was good and equal to other companies. I would definitely shop with Needham Air again.

Refunded my deposit... finally – I signed up for an air conditioning from Needham Air in February 2022 and gave a $1,278 deposit. When the installer turned up the system was not at all as described by the salesman (big ugly 100mm conduits to be stuck to the internal walls) so I cancelled and requested a refund of my deposit until I looked at a better solution. My deposit has… Read more

never been returned after 6 months and I get no response at all from the company. No one answers the phone or responds to my emails. After posting a bad review I was contacted immediately and refunded my deposit.

Terrible after service – We installed at $12K system with Needham in Sep 2017. In November 2021 we realised the aircon wasn’t cooling properly and called. They attended and repaired some damage to ducting but the system is still not cooling, air coming out at 35 degrees from some vents. Now saying they can only attend in March and we will be changed. This system is less than 5 years old, very disappointed. Show details

Superior service – I had two split systems installed in my apartment. The price was the best quoted and the installation process was smooth. Wouldn’t hesitate to use them again. Highly recommend. 10/10

Split system air conditioning – Efficient, friendly professional service from every member of the team. We had our 22 year old split system air conditioning replaced and had good advice from the sales manager, Dave.

Reverse Air Conditioner Replacement and Installation – I have an over 10 years old Mitsubishi reverse cycle air conditioner unit that had a burnt out motor. I made an insurance claim and provided a quote to RAC insurance. RAC also used their own repairer to assess the damage. In the end RAC successfully approved my claim with Needhamir. I have seen three quotes from independent suppliers for the… Read more

same new job of like for like replacement of my old AC unit with similar newer model. However Needhamir quotation for a new AC unit installation was very comprehensive and reasonable price for the following reasons from start to finish:

• The consultant Dean Evan who came out to my property was very knowledgeable, technical and passionate with the product. He was very thorough with the full inspection from the outdoor AC unit and the indoor, climbing through the man hole ceiling to ensure that I was getting the right air flow throughout the rooms. He was patience and answered all my FAQs. • The quote included the brochure of the new model, full job description of removing old AC, with what will be replace and what will be kept. • There was promotion with getting a bonus $200 EFTOPS gift card, if customers bought the Mitsubishi AC for that particular model. This was a perfect opportunity time given the circumstance I had with a burnt out motor issue. • Dean assigned his traders and electrician to came out on the schedule date. The team came out on exactly time to my house at 7am and completed the job, including test the AC and handed over the user manual to me after lunch. So quick! • Neehamair follow up with me after post sale with emailing me soft PDF copy of the user manual, invoice and how to make a claim to get the gift card. Overall, I had a good customer experience with no hassle and would recommend Neehamair highly to other customers who are thinking of buying a new air con or getting a service/repair for their existing air con.

Complete system replacement – Our old air conditioning system was 20+ years old and on it's last legs. We wanted to replace the entire system. We spoke to 3 companies but on a visit to Needhamair showroom we decided on them. They took time to explain how their system worked, the options available and the way to control the system for best results. When it came to… Read more

installation we were most impressed. Very friendly tradesmen with attention to detail. They were very neat and tidy. A followup visit by another guy to balance the system and job was done. The result was excellent. We would recommend Needhamair without hesitation.

Professional service – From the word go Needhamair have been very professional and have gone out of their way to explain and advise me which air-conditioning system would be more efficient & suit my house the best. I found the staff very friendly and knowledgeable. Very high produduct quality and workmanship from the service crew and technicians too. I am very happy with the overall finish and I highly recommended Needhamair.  Show details

Very professional – The service and attention I received was first class from the sales person to the installation team and also the follow up technician. i would not hesitate to use Needham for any future job I require.  Show reply

Fully ducted and rebuilt Airconditioning system – The team sent to remove our old unit and install the new one, were on time polite, and very efficient in all aspects of their work. The work was carried out expertly, with a minimum of delays and, an excellent, highly efficient airconditioning sytem was in operation the same day! The custom designed system was too cold for us, even on the highest… Read more ·  1

temp setting! This was our initial response after surviving a month of being reduced to 2 fans for cooling, over the Christmas break! After the final worker arrived to install the wifi connections, we told him of our problem - turning it off about 2:30pm each afternoon to stop getting too cold, which he fixed there and then! We now have the freedom to turn on the cooling before we get home, via the wifi unit and the setting on our phone! But there is less need to do that now, since the sensor was reset to the control unit! I would heartily recommend Needhamair as a leader in the Airconditioning industry in Western Australia. They are a Western Australian owned company and the custom made exchange units are made here also!

Great design, great service and a fantastic product – My wife and I did some major renovations to our house which finished six months ago. As part of these renovations we wanted a new reverse cycle A/C sytem for the full house. The layout of the house meant that the ability to have multiple zones without having a massive A/C unit was quite complex. Needham Air (Paul Needham) put significant effort… Read more ·  1

into designing a robust but adptive system for us (far more than other companies). We have found the system to be very versatile and efficient even during the 40+ degree days that we are experiencing. The system has never struggled in the slightest. The layout that Needham Air designed has allowed us to use the house as we had planned and hoped for. The wifi enabled Mitsubishi controller is also a fantastic and useful add on feature. Thank you!

Foot through the ceiling – Contract was with needhams but a contractor was sent who put his foot through the ceiling. Needhams said wasn’t their problem - never fixed it.

FABULOUS JOB !!! – My daughter just built her first home and had the air conditioning done by Needhamair - Paul was fabulous to deal with did quote promptly and explained everything in detail, answered all her questions nothing was to much hassle. Mark and Ben arrive on time to do the installation could not have asked for a better team they were polite took care… Read more ·  1

while working and clean up after themselves leaving the house spotless - took the time to explain how the new air conditioner worked.

Have already asked Needhamair to quote another property we have.

Highly recommend Needhamair to anyone who is consider a new air conditioner.

Thank you Needhamair

It was a nightmare! – We unfortunately spent $$$$$ plus additional $$$$ with Needham Air for an Actron Air ducted air conditioner and had an absolutely awful and disgusting experience! In our experience, this company was sales driven for profits, with no care for us as customers, and has a business model geared to continue collecting money when problems arise. Due to… Read more

the company’s faulty installation of the air conditioning system into our brand new home, the air conditioner emitted a musty horrible smell from inception. Needham Air refused to honour their warranty for its faults, blaming me and my family, our good builders, Actron Air the manufacturer, and anyone else involved to recuse themselves from repair often using the catch phrase of “take us to court”! Much to the shock and dismay of all involved including Consumer Protection authorities. Throughout Needham Air was aggressive and insulting to me and my family and repairers trying to diagnose the issues and work on a solution.

Eventually we learned that the return air was installed incorrectly, drawing moisture into the indoor unit, damaging components in the chain. The unit was replaced at my significant expense $$$$$ to the shock of those assisting me to rectify the problem. I understand the industry is well aware of Needham Air’s negative and disgusting habits.

Just stay away!

Excellent service, again! – Needhamair installed a new reverse cycle system in our last house about 12 years ago (still going strong I understand!) and did as fab job. So when it came to replace the system in our current house we researched a few companies, but decided again to use Needhamair. From design and installation through to commissioning they were great. The old… Read more

system was removed with minimal mess and the guys were precise and efficient installing completely redesigned ducting with new indoor and outdoor units. They worked with us, were extremely courteous and very patient with all our questions!. All done in 2 days. Our place has never been so cool (it's 33 deg outside as I write this and I'm very comfortable in my study is a lovely 23!!). I highly recommend using Needhamair.

A tale of Two Needhams – I wanted only the best for my $2,2mil build, but it was a nightmare for 90% of my time dealing with [name removed]. Needham Air designed and installed our system but the City of Joondalup took Needham to task because the installation did not comply with the Environmental Protection Act (1986). The City of Joondalup tried for eight months to get… Read more

Needham Air to comply with noise regulations but eventually informed me "Needham Air are more interested in avoiding the problem than addressing it" and imposed restrictions on my use of the system. After having dealt fruitlessly with[name removed] all this time, one of the technicians suggest that his father, [name removed], be advised of this fiasco. [name removed] was the complete opposite of [name removed], being both polite and professional and the problem was solved within weeks. Unfortunately, it had taken a whole year for them to make the installation legal.

Very Good Service! – The sales manager who we dealt with was great (Dean). He called me to explain a few items which was very much appreciated. The workmen were also very good and worked very quickly. Highly recommend.

Excellent Friendly Prompt Customer Service !! – I recently had my LG Air-conditioning fixed and found the serviceman to be very friendly, efficient and helpful . I would definitely recommend Needhamair.

Faulty work, terrible service and consumer protection complaint – Needham sent me an incompetent technician, charged me to misdiagnose an issue, refused to refund when another company found and fixed the actual problem and he also found their previous repair job on a gas leak was not done properly and they refused to fix their mistake. Do not use them!! I have registered a complaint with consumer protection, who… Read more

said they were difficult to discuss this with and advised me to take them to small claims.

Details if you want to know specifics:

I contacted Needham for repair of a specific fault code on my air conditioner and was told I needed a diagnostic appointment to quote repair. The technician didn’t seem to know what he was doing, only after I said what the fault code was listed as in the manual did he then say that’s what needed to be done. He said 1 of 2 pressure switches needed replacing and rather than spend time working out which, it would be cheaper to replace both. He then charged me $253 for this appointment to be paid then. Days later I received their quote of another estimated $845+GST to fix. I contacted asking if we could determine which switch needed replacing before ordering both and was told the technician who I saw had quit after not working there long and they couldn’t vouch for his work. I asked that someone else come and check the diagnosis before giving them the ok to purchase parts so we wouldn’t need both. The next day they emailed me that they wouldn’t do that and instead would bring both switches and only charge me whichever is needed. I replied that given the situation I wanted a second opinion. I had another company come and it turns out the issue was not these switches at all but that one of the outdoor fan motor capacitors was faulty causing a pressure issue. He replaced the capacitor in that appointment and it’s been working perfectly since. Doing this repair he also found that the repair job Needham had done 7 months prior to fix a gas leak was not done completely and my system is not regased properly.

I then contacted Needham again and said that given their diagnosis was completely wrong I wanted to be refunded the $253 diagnosis appointment and wondered what their policy was on their work being faulty. They asked me to put it in writing for the director to review. I did so immediately, chased them by phone and email several times when they didn’t get back to me after months and then contacted consumer protection who said they could not quote for works that didn’t need repair and advised me to submit a formal complaint. I did so and the complaint handler said they gave her the run around and in the end would not listen to her and she sent me information to process through small claims.

Thank goodness I didn’t go ahead with the repair with them which would’ve cost me another $845+GST and not solved the problem. But I still need to fix the leak repair job they didn’t do properly which they charged me $1430 for and they’ve taken another $253 for doing nothing.

Needham Air – We bought a Mitsubishi RC air con system about 7 years ago ($25K). Whilst the initial experience was great, we have since had an issue with Needham getting out to fix a problem. Just over a week ago the motor on our unit died. I had to chase their office staff to get an appointment inside a two week period and that was to come and look at the… Read more

problem. In the middle of winter that is unacceptable. To their credit, after sending some feedback via email, I managed to have them come 3 days later. I was promised by the technician who diagnosed the problem that he would ring the office and have them prioritise the report because the wait on a motor from the eastern states was a week. I again had to call servicing to check that this had been looked at...twice....with a weekend in between...another three days without heating. To cut a long story short, their customer service is terrible. Over two weeks without heating in the middle of winter!! I get the logistics of parts coming from over east, but really, the dismissiveness from office staff was really disappointing and with two young kids and no heating for that length of time, it's just not good enough. I have faithfully had this unit serviced every year as recommended and this year's service prior to the motor dying was only 5 weeks earlier. I sincerely hope they sort out their servicing division better in the future. Based on this after sales experience, I'm reluctant to recommend.

Very good experience – I understand it is frustrating when trying to decide which air con company to use and which product to buy, as you are always bamboozled by the same old pitch and same old claims that they know best. It can be a huge investment and a decision should not be taken lightly. We were very impressed with Needhamair. Dean started us off and although… Read more

he has his sales technique, he really does have good knowledge and that's what swung it for us. The Installers Ahren, Rhys, Martin and Mark were all highly professional, and from what we can see, have done a great job. They were very respectful of our house and made sure all marks and mess was completely cleaned away after use. We had one issue with the Unit in the garden not being secured properly causing a risk to our kids, but as soon as this was raised they ensured the matter was resolved to our satisfaction. The technician Chad who came to check the air flow was also professional, knowledgeable and friendly. All in all we are very happy with the service we have obtained from Needhamair and the Mitsubishi unit seems to be working well. We would recommend needhamair based on our experience.

Terrible Company! – I had a ducted and split system installed by Needhamair in 2016. Basically they tried to charged several variations and stuffed everything up (despite visiting my home for a measure and quote). At the time I contact and raise by concern / complain with their Project Manager, General Manger and Owner, but they basically could not have cared… Read more

less.

The end of the story is that I now have a air-conditioning system that doesn't work for the upstairs part of my home. I was told I could either have an additional vent / return (they sized everything wrong and it wasn't working) or they would fix the upstairs. I chose the vent / return.

To make matters even worse, they damaged my ceiling in several places over several days, of which they did pay for some of the damage.

To add further insult to injury, after Needham air had finished trying to overcharge and butcher my house, I had roof and ceiling damage over the next winter, which was directly due to the amount of rubbish left in the gutter, misplaced tiles and general shoddy workmanship. I had to pay for a roofing repaired to fix this, which was not existing damage since the air-con was the first thing I did (and only work involving the roof and ceiling space).

The saga continued with Needhamair Administration contacting 1 year after the botched installation for alleged "outstanding payment". When I forwarded my payment in full email, and highlighted the winter ceiling / roof damage, true to Needham form this was ignored.

Great Service – We had a great experience with Needhamair. The sales consultant conducted a very thorough site inspection and responded with a detailed quote really promptly. The install team were very polite and neat and tidy. We did a lot of research before investing in an air con system and found a lot of mixed reviews around the place, but we couldn't… Read more

fault Needhamair at any point in our dealings with them. They were able to explain to us how and why what they'd quoted would suit our home and how we wanted to be able to use the system.

We opted for a Mitsubishi Electric system, with a zone controller and wifi and have been really happy with its performance.

Avoid at all costs! – We unfortunately chose Needhamair to install our ducted and split system and pretty much regretted every day we have to deal with them. For being outright lied to, continuous property damage which they even admitted to but refused to pay for to constant mistakes I would strongly advise you consider taking your business elsewhere. I was… Read more

taking to their subcontractors who install their bigger system, and they even through Needhamair was a joke. I was advised Needhamair often prices for extra ducting and zones, only to not install them.

Simply put, Needhamair is NOT a reputable company and does NOT provide good customer service.

I found very limited review, but I wished someone has warmed me!