Nepean Blinds & Doors

No! No! No! – Had a quote 14th January, had to pay 50% deposit straight away, then told on 17th January they could not supply the blind they had quoted for. I was told I would have my deposit back in 28 days. No refund by March.....so, After numerous phone calls and being told someone would call me back ( which they never did) I contacted Dept Fair Trading (… Read more

who were very helpful). More emails back and forth with that department and ALAS my deposit was returned today...7 months and 4 days from when I paid it. I DEFINITELY DO NOT RECOMMEND THIS COMPANY

Absolute Incompetence – Paid deposit at end of 2021 for flyscreens for new home. After three months they called to say ready to install. Same guy who did original measure came with flyscreens that were not for our job and a job order with different measurements to the ones he originally took. He re measured and went off. Another wait for a few months. Another install… Read more

date. They do not show. I call. The screens that they came with the first time, incorrectly measured are sitting in the factory untouched. So why did they book an install date. I had enough. Every time I spoke to someone they knew nothing about the job, I had to repeat my story time and time again. I cancelled the job. Lost my deposit. And now, I receive a letter in the mail 18 months after I last contracted them demanding the balance of the monies for screens they did not manufacture, did not supply and did not install. They win hands down the award for running, jumping and standing GALL. I had a competitor in the same area measure, quote, manufacture and fit wonderful screens within 1 month after I dumped these guys.

Worst customer service ever – Ordered 3 plantation shutters 6months ago and still no outcome. Have been given the run around by everyone there. Told them I want my money back and would you know they have surprisingly they have arrived in Australia. I WOULD NOT RECOMMEND THIS COMPANY TO ANYONE. Worst company ever Show details

Fantastic – Recently put new double roller blinds in with nepean blinds cannot fault their service or their product installation was quick and easy no fuss try them tday perfect ten i have them measuring up more blinds too Show details ·  1

excellent service – after initial concerns that we could not use the window locks because of the frame on our plantation shutters, Matt came out to offer solutions, new locks fitted by Jay, could not be happier, great service, great solution. Just check your windows can be locked with the frames, Happy little vegemite! Thanks Nepean blinds, will use again Show details

Yet another perfect room fitted with plantation shutters! – Just had another room fitted out, difficult room included large sliding doors, but the job was done expertly by Jay. Show details

BEWARE – If I could give them no stars I would. We are located in the hills area this company had no issues coming out to quote and installed but the moment you need their awful product fixed they don’t want to know about you as their repairers don’t travel to the hills area. It took me almost 3 months and 34 calls to get my retractable flyscreens repaired… Read more

under warranty and they wanted to charge me $90 as I was out of area even though this crap product was under warranty … their retractable screens are rubbish the stick down the middle never ever sits straight honestly I would not ever buy from this shockingly run business Customer service is appalling !!!

Lazy customer service! – As we like to shop locally, we went into your Penrith showroom and the girl working there seem more interested looking at her phone than acknowledging us. We asked to get quotes on 3 doors and the girl took my details down, she said i would get a call by that Friday. So Friday came and no call, so I called you guys instead, the girl had no idea… Read more

who I was and even questioned if I definitely came into your Penrith office which was insulting, felt like I was being treated like an idiot. She finally gave me a quote later that day, I asked if we went with the Crim safe door being more expensive could you round of $50 to make it an even number? If so, we would go ahead with it, the woman said she would ask her manager. I heard nothing back until the following Wednesday, and then I got a message from the same girl asking me do you still want me to find out about the $50 off? She still hadn't even bothered to ask. We ended up going to Winston's instead, they were so much more professional, and I actually got it at the price that we asked her to find out about. Also, we did ring up and asked to talk to the manager about our experience with the customer service girl, and you probably guessed it, we never heard back from the manager.

Months of waiting – Measured and took a deposit Said it would be approx 4 weeks 'til install Then came the floods so extra 2 weeks was fair enough Didn't hear then for weeks so threatened to cancel order and demand refund of deposit "OH we don't refund sorry" was all I got Then threatened to go to Fair trading and ACCC if no awnings or no deposit refunded Guess what… Read more

? Installed within the week If you have an order in keep pushing If not don't bother with these people

Terrible customer service – Placed order for shutters and blinds and was told they would be installed in 8 weeks. After numerous phone calls, texts and visits to their office, they were finally installed after 18 weeks and only then after threatening cancelling the job and asking for a refund. My calls were never returned and I had to push and push to get any answers. One… Read more

of the blinds was measured incorrectly and the shutters had the wrong mechanisms installed, so back to the factory they had to go! When they finally did get installed they wanted payment before the installers left our premises. I understand that a lot of businesses are doing it tough with Covid, staff shortages etc, but if they had just communicated with me and told me what was going on, I would have felt a lot better. Instead they just made up excuses and tried to shift blame elsewhere. I would only recommend doing business with this company if you are not in a hurry to get your blinds and shutters installed.

Poor customer service – Spent a lot of money with this company installing blinds. Contacted them as blinds needed repair - initially said yes then no they don’t want to service our area anymore. Really poor attitude towards an existing customer. Do not use if you want any longevity in service!

Stay clear !!! – Ordered security screen door 2 months ago with flys screens , I was told there where in and would be fitted in 2 weeks ,, 2 weeks later the installer can’t install !! He has Covid !!! CMon this is nonsense, please please don’t use these people they are disgusting and rude to boot ..when you call to enquire . Show details

hopeless planning and communication – I booked a service call, which was super slow to organise and communication often poor - it finally got done but I had to call about it many times. I also booked a sales call and they gave me a time slot, confirmed it, then forgot to tell me it was rescheduled. Always a reason from them why they couldn't be well organised as a team, tough luck for the client though... Show details

Very Poor Service – We paid over $20,000 6 years ago to put blinds and security doors in our home. I was recently advised by them that I could install a dog door in 1 of our security doors. As long as I could prove they had originally made it. I provided proof of purchase and paid a deposit. The door was to be ready in 2 weeks. 6 weeks later. Now they say they cannot do it due to the quality of the door and will return it undone. Show details

Rotten eggs – I had roller blinds installed in June, 12 did not fit as to date they have fixed two, yes Covid caused delayed to blinds manufacturing but not to emails ..no one reply’s , left so many messages..even with management ,disgusting lack of service especially when they are the ones who stuffed up..wish i read the reviews before using this company..

The service was so disappointing – Wish I’d read these accurate reviews earlier. Sales lady was delightful, paid deposit & a week later advised of second measurements required. After 4 weeks advised of delay due to COVID, waited 2 weeks for further ETA. Took a week to respond to an email & was told in no uncertain terms to be patient, should be another 2 weeks. Still no further… Read more

communication for 2 weeks, emailed again & should be another 2 weeks. Once they were finally in, we booked install the next day, these guys were nice & helpful. Needed clarification that the screws used were tamper proof, still waiting on an email response & return phone call from a week ago. Emailed Crimsafe & received the answer within 12 hours Fair today the service is terrible, will not be recommended

Disgusting – One stuff up after another with this company, WOULD NOT recommend using Nepean blinds and doors, a six week turn around turned into 5 months. I wish I would of read all the bad reviews before using this company. I have a endless list of my experience with them and it is all bad. I do not recommend anyone using this company.  Show details

Extensive delays and poor service – Like many other reviews it seems that I am not alone having a poor experience with this company. There has been problem after problem with curtains that I have ordered and as a result it is now 5 months after I have paid a deposit and I still do not have all of my curtains. The sales staff refuse to accept any responsibility for delays and I could not be more disappointed with my experience. Show details

Good range of products – Office staff were friendly and sales rep Jackie was great. She had good product knowledge/advice. Blinds I ordered were what I got. Installer arrived very late, but was polite and efficient. Also ordered shutters and the guys measuring up also turned up late. Installation next week. Remains to be seen what time the installers will show up. Show details

Very Satisfied – Great experience. Justine was most helpful, understanding our needs & helping choose the perfect colours. The installer was very efficient, did a fantastic job. No hesitation in recommending Nepean Blinds & Shutters. Show details

Shocking experience - don't pay for the warranty not worth it – The initial transaction with the Sales Rep was pleasant until we had issues w/ the plantation shutters. I spent $21,000 for a full house of plantation shutters. The shutters started splitting and warping. I contacted Nepean Blinds and they denied all liability. The warranty is NOT worth it. Show details

We love our new canvas awning! – From first to last our experience with Nepean Blinds was excellent. Justine was our rep was very helpful with advice and measuring up. Alex installed our awning and was very helpful and professional. Show details

Such a difference – I wanted to replace ugly, dirty old grill screen door and window fixtures. From start to finish, the staff at Nepean Blinds were helpful professional and friendly. I’m so pleased with the new look.  Show details

Extremely happy – After hearing your radio commercial on C91.3FM I rang & Justine came out & quoted on the job I needed in my home.Jay installed the blinds.Both Justine & Jay were absolutely professional & provided outstanding customer service.Since then I have booked in two other jobs for my home & will continue to use your company in future as well as recommend… Read more

to all of my friends & family that I know also heard your ad & I was able to recommend your services.Thank you for supporting our local radio station C91.3FM otherwise my family & I would not have known about you.

Professional service and installation made easy – The team put in 5 doors with range of options in colour and dog doors too. From first instance the team gave good advice prompt service and were flexible to work with. Show details

Beautiful Blinds and Great Awnings – Nepean Blinds recently supplied and installed 6 Roman Blinds, 4 Roller Blinds and 3 outside awnings. A very professional company with very friendly and efficient staff. Their prices were competitive and their quality great. It was very pleasing to order blinds and awnings that are Australian Made. We would be very happy to use them again if we require more blinds. Susan and Russell Katoomba Show details

Disgusting! – Ordered a screen door. Needed deposit upfront as had to be custom made. So after that a person comes out to do a "check measure" (after original quote and measure). Asks what side we want the door handle on. Of course we say the same side it is on the current screen door and the interior door. After 6 weeks of waiting installer arrives and… Read more

instalks door knowing that it was manufactured back to front!! The very same man that had the details from asking us what side the door handle was to be on! Instead of telling us, he just installed it ( damaging the other side of the door). When we said it was not acceptable he simply said it had to be paid for in full or he had to remove it. When we asked him why the door had not been checked when it arrived at their store we were told "because it had plastic wrap on it". He then proceeded to tell us "doors manufactured back to front happens all the time." He removed the door and the company said they would "repair" it- by pulling the sides off it. Totally unacceptable as would weaken the rest of the door! They would not replace only repair. They are nothing more than thieves. We never look at reviews- but are kicking ourselves now. So save yourself the insults and aggravation from a company who only want your deposit and go ANYWHERE ELSE but here. The staff were rude and lied. Made no attempt to call us back. Will continue to tell everyone NEVER use this company.

Plantation Shutters – Ordered plantation shutter for bedroom to match rest of home. Came within time promised which was the 6-8 weeks. Customer service was great and installer friendly and efficient and installed within the hour. Would highly recommend. Show details

Terrible! DO NOT USE! – LEARN FROM MY MISTAKE! I highly recommend you do not use these people. 12 months after signing the contract I had the blinds ripped out. Nothing but problems from the start. I had to chase them to have them installed as they blew out their original install date. What they installed was not what we ordered, they also did not fit and were not… Read more

functional. I had to pay more to have them rectified in an attempt to make them usable. They never worked properly. I am out of pocket a couple of thousand dollars with all the time off work for the huge amount of visits they had to do, all the extra work I had to have done with electricians and builders in an attempt to rectify their original design stuff up (that they wouldn't pay for) plus all the damage they did to my house and furniture. In the end, it took me 12 months of fighting and they are finally ripped out and gone, and i am left with a damaged house and what an awful experience it was. I can honestly say i have never had to deal with such an incompetent bunch of people in my life. Their customer service is atrocious, i constantly had to chase them, they rarely phoned me back when they said they would, and i had to fight to get less than what i was entitled to by consumer law anyway! Trust me: shop around. I wish i had done my research and seen the hundreds of poor reviews online before i jumped in.

PRODUCT QUATLITY /PRICE AND SERVICE – Staff not to customer friendly, money up front for order. door took 6-8 week. So very long wait, install 30 mins price also very high, next time will shop around.

Poor customer service and Rude office staff – Do not use them at all - even they are the last installer in the industry. First of all, the office staff is very rude; and the schedule for installation is very slow. The office staff is rude and arrogant; and their price is high. Do not use them under any circumstances.

Very bad experience – Steer well clear of this business. Wish i had read more of these reviews. Poor quality control, appalling customer service.