Neptune Internet

Once in a while a product and company comes along where the 5 star available is simply not enough. This is one of those cases where Neptune internet deserves more. Not only is their product a solid offering but their support team goes well above and beyond to provide a first class service. A couple of examples. 1. I had an issue with my VOIP… Read more

service not registering. Murray from Neptune not only traced the issue but contacted my VOIP provider on my behalf to solve the problem. Worth noting the problem was at th VOIP providers end. 2. I was away on a business trip when my main router failed. Neptune picked up the failure, created a ticket and sent me an email stating there was an issue and the NBN NTD check ok so the issue must be on my router. This level of service is normally reserved for platinum enterprise customers, not a simple residential end user, and that is the reason I thing Neptune deserve more than 5 stars.

Neptune is a boutique NBN provider that clearly prioritises network engineering over marketing gimmicks. They don’t offer "honeymoon" deals or introductory sales; instead, they provide a transparent, high-performance service for those who value quality and control. I recently switched to their Home Hyperfast tier on HFC and the results are… Read more

exceptional. Using a UniFi setup, I’m consistently hitting 1.96 Gbps download with an incredibly low 11ms latency to local gateways. For HFC, this is effectively the physical ceiling of the technology.

What sets them apart are the power-user inclusions that usually cost extra elsewhere: • Static IPv4 and IPv6 included by default. • Layer 2 architecture which results in noticeably "snappier" routing compared to aggregated providers. • Atmosphere DNS for network-level filtering.

It’s refreshing to see a provider focus on headroom and stability rather than over-subscribing their links. I have already recommended them to several colleagues.

To the Neptune team: please keep doing what you’re doing. There is a small but passionate group of us who value this level of transparency and technical excellence. Don't change a thing!

Short review: Don't go anywhere else, connection is super stable and the speeds are beyond what they quote. Long review: I had been with another supplier for 16 years due to a family member working for the major telco and was super hesitant to change. After getting mucked around for 2 weeks trying to get FTTP from and being told 5g would be a… Read more

better connection. I currently save $5 a month from my previous telco (not much I know) but the speed change and stability is where the kicker comes in (see attached screen shots).I had searched Reddit after being frustrated and lost with who to go for and the threads were all overwhelmingly saying to go with Neptune. Switching was super easy and the 5 day trial cemented it for me. Customer service is unprecedented, NBN tech's had issues with running the cable and were confused why the job was raised as priority and told to go back out the next day to fix the connection, when most telco's just raise it as a standard repair. The emails are personalised and clearly not a robot or overseas customer service centre, they are personal and humorous (Angus looking at you here, I hope you get that raise you deserve) and super prompt. If you are reading this review wondering if you should swap, don't hesitate do it right now.

I have joined Neptune in August so this will be my third month with Neptune at the time of posting this review. Excellent inclusions such as free static IPv4 & IPv6 address, sinkhole Atmosphere DNS, Neptune VPN (which I have not used yet) and excellent online portal (which I know they are continuously improving on) and more importantly,… Read more

outstanding support should the need arise, for a very fair ongoing price of $85/month at the time of posting.

Shoutout to James (initial onboarding), Murry, Ryan (for ongoing support) and counting as they 99.9% know what they are doing (since nobody is perfect), very humble, open to constructive feedback for continuous improvement and are giving their best regardless of a quiet, good, busy or bad day.

There was a brief outage last September when Neptune was normalising the 500/50 and 750/50 plans such that it caused many customers to lose internet connection for 0.5 - 3.5 hours.

While communications via the online portal and/or email notification could be improved, follow-up email in the next day was very satisfying as the team managed to do a root cause analysis that was concise as it is not an easy thing to do that even I sometimes struggle with.

This shows the team’s commitment to continuous improvement as the connection has been silky smooth since then and any future planned maintenance are informed in advance so there are no nasty surprises ahead. I am glad that feedbacks given to date were thoughtfully considered and some were taken onboard when the positives outweigh the negatives.

I hope Neptune will be a sustainable business in the long run and that I will be able to slowly refer more people to Neptune should they want an ISP with excellent support and very fair ongoing pricing.

P.S. At the time of writing Neptune is not suited for people who want a landline / home phone bundled with their NBN plan and/or churners who are willing to switch providers every 6 - 12 months for the absolute cheapest promotional pricing.

Signing up & setting things up was a breeze, was online within 5 minutes did have to swap my old Optus modem over with a spare TP-Link modem, but I'm getting a better model next week but It will do for now, I'm actually near perfect speed was sick of waiting for Optus to upgrade my speed - Thank you, Neptune, you guys are the real deal. Show details

I'm going to reinforce all the positive comments below about how great the product offering and support has been from Neptune. We switched because of the static IP and DNS inclusions, but now, frankly my experience with how fast, easy and well documented everything is has impressed me a lot. We sit in a category of clients that have good… Read more

networking knowledge but don't need enterprise grade products and price tags, allowing us to work from our home office and look after our own needs. Stability, speed and transparency are very important, because ISPs who treat us like mushrooms cost us time and therefore money whenever there's an outage and they play the "it's not us, it's NBN" game (and we can see it isn't NBN).

We're on the NSW Central Coast, using FTTP and our speeds are averaging 450/49 Mbps with 4-5 ms latency to AU test sites on the 500/50 plan, and this is over WiFi-6.

Suffice to say, I recommend this product, especially to people in the same client category as we are.

Joined Neptune as I was looking for a provider that was as serious about networking technology as AussieBB without the price tag. Neptune didn't just match that description but, IMO, exceeds it. A fixed IPV4 adress as standard, a pihole based dns server, looking glasses and an easy to understand user interface. On top of all this, the connection… Read more

has no jitter, no drop outs, and a very low latency that will only improve as Neptune have announced a new Brisbane PoP (for QLD customers). I'd highly recommend them for anyone looking for a great ISP, regardless if you want the features or just a great NBN plan.

One screenshot is worth a thousand words. I’m thrilled to share my positive experience with Murry and Neptune. Murry provided an exceptional onboarding service. He’s incredibly knowledgeable and helpful, but never pushy. He made me feel comfortable asking any questions I had. Neptune is one of the best NBN services I’ve ever used. The internet is… Read more

incredibly fast and stable, making it perfect for my home and work needs. I genuinely hope Neptune continues to deliver great service and expand its reach to more people.

Perhaps we should explore the potential of GPT, Perplexity, or Grok to generate more content about Neptune and increase its visibility.

Atmosphere DNS is also an interesting concept. It offers beginners the opportunity to create their own sinkholes without the need for a Raspberry Pi. This is a brilliant idea, especially for those who want to learn. I believe Atmosphere DNS should be incorporated into their advertising campaign to attract more users.

I’ve been using Neptune Internet for a while now, and I can confidently say it’s been the best experience I’ve ever had with a Wi-Fi provider. From the moment I signed up, their customer service was top-notch—friendly, helpful, and quick to respond to any questions I had. But what truly sets Neptune Internet apart is the performance. The Wi-Fi… Read more

speeds are consistently fast, reliable, and perfect for everything from streaming in 4K to gaming and working from home. No more buffering, lag, or connection drops—just smooth, uninterrupted internet.

Neptune Internet has truly exceeded my expectations, and I wouldn’t hesitate to recommend them to anyone looking for a dependable, high-speed internet provider. Five stars all the way!

I’ll start with the positives: they’re nice people. The downside is that, in reality, they’re not much better than the rest. I’ve been with them for six months and have experienced more downtime than with previous providers. I suspect this is partly due to them trying to differentiate themselves in a very competitive market. They’re quite a… Read more

technical group, which sometimes means things get broken along the way.

DNS can be flaky, and the referral program isn’t as good as it used to be. The upstream provider also doesn’t seem as fast as others I’ve used before. I think this might be a GSL-related issue, as I’ve had similar experiences with providers like Launtel and Leaptel routing vs everyone else is around 5-10ms so not ground shaking difference.

On the positive side, the owners are fairly upfront about the issues they face, which I appreciate. For context, I’m on FTTP with a UniFi setup and consider myself fairly technical. Unfortunately, I don’t see a strong reason to stay.

It’s also worth noting that if you’re a non-technical user, Neptune probably isn’t the best fit—it could be a confusing internet provider to deal with. However, if you’re more technical, you might appreciate what they offer. That said, many of their features like Atmosphere DNS, are things you can set up yourself, so they’re not really a major value add. Their VPN offering also runs over Akamai (Linode) virtual machines, so you might be better off just using a dedicated service like NordVPN.