Net To Pet

Amazing service – Always helpful fantastic advice and friendly service. Best products door to door service. If there are any issues the team are fantastic with problem solving. You can return items with a reasonable response. I highly recommend without hesitation

Very disappointing – I’ve been buying from Net to Pet for a couple of years, probably have spent thousands of dollars with them. No notice, no email, nothing. Obviously they didn’t care about customer loyalty or customer service.

Nettopet discontinued? – Went to do my usual online ordering on NettoPet and couldn't access the website. I had to try and find my previous emails to try and link on to the web. Very disappointed to eventually work out that it no longer exists and the web page that I've been directed to instead is alot more expensive. :(

Such speedy service – I've ordered from Net to Pet a few times now. I always save money, quickest service and have even received a free gift with purchase on one of my orders.

Perfect, just what I needed – I was new to buying my pet food online, and new to Net to Pet. So far I'm very impressed. The communication was very good. The delivery arrived only a couple of days after I placed my order. I'll be buying from them again, they've made getting my pet food so much easier. Show reply

Found my new pet supplier! – Was browsing online for a new pet supply company and came across Net to Pet. Their prices were not only much better than other companies but also a breeze to browse the site and complete the order. I was pleasantly surprised when my delivery arrived early and my pooch and I were both very excited to receive the surprise box. It was absolutely… Read more ·  1

free with the order,lots of great quality goodies inside. Thank-you Net to Pet, I will definitely be a returning costumer.

Net To Pet site closed, no communication – I was a regular customer of Net To Pet until December. Then like many others I discovered the site redirected to their other business in Wollongong & my account had been closed. The price of my Ivory Coat product had also skyrocketed through the roof. There was no announcement or communication with customers whatsoever. Very unfortunate as I was a very loyal & happy customer who has now moved on to another online supplier.

Net To Pet - SOLD! Delivery no longer offered – Received an email on 7/1/2020 saying Net To Pet ceased business on 1/12/2019 and my account has been closed. Taken over by an established pet supply company, I can't repeat my past order on line. Why buy a successful business with excellent customer feedback, then scrap services? My product is available but I need to contact the new owner to find… Read more

out if it's (a) possible to have it shipped interstate and (b) get a delivery quote (heavy item). Delivery in the past was free (over a set amount) and automatically calcated on the website. So sad to lose Net To Pet. I'll return to shopping in store.

Vanished – Gone out of business - no announcement to customers, no replies to enquiries. Website redirects to some shop in wollongong. Nettopet just vanished with no communication. Terrible business. Obviously another fly-by-nighter. Not to be trusted if they pop up again under another name.

Wonderful Service – I just love dealing with this company. Great prices and fast and efficient delivery. Super lovely people to deal with too. I highly recoomend them for all your pet needs

Great deals and fast delivery – Been ordering dog and cat products from Nettopet now for a few years. Always happy with the quick delivery and consistent pricing not to mention crazy deals when they have coupons that stack with sale prices. I also sometimes receive random extras that I'm assuming are sample products. I always shop around at the end of the day but Nettopet is the place i go to first.

Great prices, amazing customer service – Delivery is always quick, cheapest prices i've found and the customer service is impeccable. Would highly recommend this company to anyone looking to feed their buddies high quality, premium food!

Definitely 5 stars for customer service! – I wanted a very specific thing, thankfully Belinda from the Customer Service Team instantly helped me so I increased my order to include all my cat needs-which ended up being quite substantial with 4 giant cats. Very happy! Customer service is the main thing that keeps me coming back to places and these guys have never let me down. Thanks Belinda :)

Really professional business, great prices and swift delivery! – The people at Net To Pet really helped me choose the right food for my dog! They were very friendly and knew what they were talking about.

Poor Delivery Times – Was promised I would have interstate delivery by Mon after ordering Thurs. It is Mon night & order is still not here. Customer service were aware I was out of food & needed the delivery, yet still exaggerated delivery times. Obviously dont care about pets & I will return to Pet Circle aswell.

Product Costs are Great, Delivery not so much – Switched over from Pet Circle as i found that Net to Pet had much more competitive prices. The one down fall is the delivery. 2 recent individual orders have been split and not received at the same time. After discussing it with the customer service team I was advised that the half the delivery is left at the depot. 1-2 Day delivery has turned… Read more

into wait over the weekend to receive the second half of the product ordered.

Majorly Disappointed in the delivery service providers that Net to Pet use as I now need to purchase food to tie my pets over the weekend while waiting for the second half of the delivery.

Super impressed – I was super impressed with pricing and quality, delivery and generosity Definitely using again!!!!!!! Highly recommending this to everyone Excited for the next order

They speak to you when they want to sell you something, but not when you need something from them – We had purchased several times and often happy with the service, well... we ordered...we paid and some days later they delivered. But our Dog had gone off his food and we still had a large bag unused unopened and just asked to see if there was a chance of a refund or preferably an exchange for a different choice. Net To Pet has not even responded to our several emails. Their loss of a loyal customer.

horrbile service wont use it anymore – bought something last week which was my first time to use this website, requested to leave the delivery to the door if no one at home. me and my friend were at home all day on Tuesday but no one buzzed our door. I got a couriers please redelivery card at my mail box at 10:30 am on that day which i think they even didn't buzz my door. (this is… Read more

horrible! ) and i called net to pet, the lady on the phone just asked me to call the courier company but i purchased through them actually! and then i called the courier and rebooked for today, i was at home all day again and still didn't have anyone show up!

Not happy – Ordered 2 bags of dog food and day 6 and still havent got them. Had to go to pet shop and buy dog food from there as I have run out. Pet circle says 1 to 2 days delivery though net to pet would be the same. Wont ever be ordering from here again and the next day after i ordered pet circle was $8 cheaper.

customer service – Placed order on the 20th of September Half the order arrived with the complete delivery dockets inside. I have been trying to contact customer service for the last 2 business days ( phone, on hold for hours and email with no reply) previously I had great service with this company till now Hoping to get the rest of my order with any further delay

The service is wonderful – Service, ordered 18/9/18 received at Pomona, Qld 20/9/18 The feed bowl is really great. I will let you know the results of the food later after the dogs have been on it for a month  Show reply

Excellent – I have never written a review before because usually service is average and not worthy of a review. But the service I received when ordering from net to pet is WOW I am so impressed hence the review, I am impressed with both the quick delivery time and how the items were packaged, I will definitely be ordering again. Thank you  Show reply

Great pet site! – I have used net to pet three times for orders. They have all the products I need at a good price and delivery is free over $49. I live in WA so delivery takes approximately a week. They also have great sales.  Show reply

Great prices, super quick despatch – I always shop around for my cat food prices. NettoPet have had great prices. I try to buy over $49 to get free delivery and this week's order has been super quick (maybe 1.5 days). Thanks to all for superb service and for leaving at my front door.  Show reply

Great customer service and price – Couriers Please delivered my parcel to the wrong address and were completely useless in rectifying the situation. I contacted Net to Pet just to let them know what had happened in case they had any other issues with this courier. They were very empathic (and apologetic - even though they technically were not at fault!). They offered to replace my… Read more ·  1

order and sent it through a different courier. Thank you to the kind people there, I will recommend this site to friends and purchase again (with a different courier lol).

Great range at a great price – I stumbled on this website while trying to find the best price for my dogs food. I was very happy to find that the price per item was $6.00 cheaper than the next cheapest supplier. The free shipping on anything over $49.00 was a bonus as well. The last point and not the least was my order was delivered the next day.  Show 3 replies

Shocked & thrilled by the Speedy delivery! – I wanted to say how incredibly amazing you guys are! I ordered 20kg of dog food late one afternoon & it was on the doorstep when I awoke the next morning! Like magic! Super rediculously superior service ... Mind blown! Prices are unbeatable too! Thanks x 1,000,000! My Dash dog is super happy too! He can't wait to get stuck in! Congrats on a superior job!  Show reply

First time buyer – First time ordering from this website, awesome prices but the real surprise was the bag of free treats I received with my order. Will shop again thank you  Show reply

Rectified the problem – I used Net to Pet because they had a great deal on Fancy Feast. The order was delivered promptly but I was sent one wrong item. I had to ring the phone number three times before finally getting through (the number seems to drop out). The person on the other end was helpful and apologetic and said they'd send the correct product and I could keep… Read more ·  1

the wrong product. I waited a week and followed up with an email and received the correct product soon after. I will order from them again because of their responsiveness and willingness to fix the problem. I think they may have a few teething problems that hopefully they'll sort out.

Gentle attitude changer – First time customer and I have had nothing but great, friendly service from this company. Phoned them first to make sure the product I was wanting was suitable size-wise and that it was in stock (and that it gave good results). Had all my questions answered and the price of the item was way below what other companies were charging for the exact… Read more ·  1

same thing. And then there was a little bag of treats in the delivery for the dog - which she loves. Will use this company again. Still working with the dog getting her used to wearing the gentle leader and so far so good.

First time ordering – Thank you for the very prompt delivery & special prices on the cat food - I also enjoyed the freebies. Will definitely watch your site again  Show reply

Great product – First time ordered from this company very happy arrived quickly ,great price and even some freebies which my dog loved. Will definately order from this company again great service. Thankyou  Show reply

Wonderful Service – First time user, the whole process was quick and awesome, I had a question which Belinda answered prompt which was great! Will be back.

Quick service and Great Price – I ordered some Flea Control for my Cats. The order arrived quickly and it was a very good price Would reccommend  Show reply