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Net To Pet

Net To Pet

4.2 from 33 reviews

See the Best Online Shops in 2019 as rated by Australians on ProductReview.com.au.


Wonderful Service

I just love dealing with this company. Great prices and fast and efficient delivery. Super lovely people to deal with too. I highly recoomend them for all your pet needs

Product Quality
Return Claim MadeNo

Great deals and fast delivery.

Been ordering dog and cat products from Nettopet now for a few years.
Always happy with the quick delivery and consistent pricing not to mention crazy deals when they have coupons that stack with sale prices. I also sometimes receive random extras that I'm assuming are sample products.

I always shop around at the end of the day but Nettopet is the place i go to first.

Product Quality
Shipping
Return Claim MadeNo

ABSOLUTELY AMAZING

Highly recommend this Company. Excellent prices and speedy delivery. Customer service is great. I have ordered twice now and I definitely will be back to buy more!! :) thank you very much

Product Quality
Shipping

Great prices, amazing customer service.

Delivery is always quick, cheapest prices i've found and the customer service is impeccable. Would highly recommend this company to anyone looking to feed their buddies high quality, premium food!

Return Claim MadeNo

Definitely 5 stars for customer service!

I wanted a very specific thing, thankfully Belinda from the Customer Service Team instantly helped me so I increased my order to include all my cat needs-which ended up being quite substantial with 4 giant cats. Very happy! Customer service is the main thing that keeps me coming back to places and these guys have never let me down. Thanks Belinda :)

Product Quality
Shipping
Return Claim MadeNo

Really professional business, great prices and swift delivery!

The people at Net To Pet really helped me choose the right food for my dog! They were very friendly and knew what they were talking about.


Poor Delivery Times

Was promised I would have interstate delivery by Mon after ordering Thurs. It is Mon night & order is still not here. Customer service were aware I was out of food & needed the delivery, yet still exaggerated delivery times. Obviously dont care about pets & I will return to Pet Circle aswell.


Product Costs are Great, Delivery not so much..

Switched over from Pet Circle as i found that Net to Pet had much more competitive prices.
The one down fall is the delivery. 2 recent individual orders have been split and not received at the same time. After discussing it with the customer service team I was advised that the half the delivery is left at the depot. 1-2 Day delivery has turned into wait over the weekend to receive the second half of the product ordered.
Majorly Disappointed in the delivery service providers that Net to Pet use as I now need to purchase food to tie my pets over the weekend while waiting for the second half of the delivery.


Super impressed

I was super impressed with pricing and quality, delivery and generosity
Definitely using again!!!!!!!
Highly recommending this to everyone
Excited for the next order

They speak to you when they want to sell you something, but not when you need something from them

We had purchased several times and often happy with the service, well... we ordered...we paid and some days later they delivered. But our Dog had gone off his food and we still had a large bag unused unopened and just asked to see if there was a chance of a refund or preferably an exchange for a different choice. Net To Pet has not even responded to our several emails. Their loss of a loyal customer.


Wonderful Service

First time user, the whole process was quick and awesome, I had a question which Belinda answered prompt which was great! Will be back.


horrbile service wont use it anymore

bought something last week which was my first time to use this website, requested to leave the delivery to the door if no one at home. me and my friend were at home all day on Tuesday but no one buzzed our door. I got a couriers please redelivery card at my mail box at 10:30 am on that day which i think they even didn't buzz my door. (this is horrible! ) and i called net to pet, the lady on the phone just asked me to call the courier company but i purchased through them actually! and then i called the courier and rebooked for today, i was at home all day again and still didn't have anyone show up!

1 comment
Hi Yen, We are so sorry for your experience with Couriers Please, while we have tried to contact you through facebook, email and via phone calls to resolve we understand that your experience has not been what we expect all Net to Pet customers to enjoy. If you do want to discuss this with us, please get in contact any way you'd like and we will be sure to help. Net to Pet.

Not happy

Ordered 2 bags of dog food and day 6 and still havent got them. Had to go to pet shop and buy dog food from there as I have run out. Pet circle says 1 to 2 days delivery though net to pet would be the same. Wont ever be ordering from here again and the next day after i ordered pet circle was $8 cheaper.


customer service

Placed order on the 20th of September
Half the order arrived with the complete delivery dockets inside.
I have been trying to contact customer service for the last 2 business days ( phone, on hold for hours and email with no reply)
previously I had great service with this company till now

Hoping to get the rest of my order with any further delay

1 comment
Hi Jerry. Thank you for taking the time to leave us feedback, as we will use this to improve our service in future. I sincerely apologise for what has happened with your order as this is not the service that we strive to provide. We did have some issues with our phone system which impacted communication. I am truly sorry about this, however rest assured that it has now been fixed. We always try to get back to our customers promptly, so I understand the frustration that this lack of communication would have caused you. Once again, I apologise that you had a negative experience when shopping with us. If there is anything I can do to help, please feel free to email service@nettopet.com.au. Kind Regards, Keeley

The service is wonderful.

Service, ordered 18/9/18 received at Pomona, Qld 20/9/18
The feed bowl is really great. I will let you know the results of the food later after the dogs have been on it for a month

1 comment
Hi there! Thank you kindly for taking the time to leave us feedback. We are constantly striving to deliver the highest level of service, and are glad to hear that you were satisfied with our service. Thank you for choosing Net To Pet! We look forward to serving you again in the future :) Kind Regards, Keeley

Excellent

I have never written a review before because usually service is average and not worthy of a review. But the service I received when ordering from net to pet is WOW I am so impressed hence the review, I am impressed with both the quick delivery time and how the items were packaged, I will definitely be ordering again. Thank you

1 comment
Hi there! Thank you kindly for taking the time to leave us feedback. We are constantly striving to deliver the highest level of service, and are glad to hear that you were satisfied with our service. Thank you for choosing Net To Pet! We look forward to serving you again in the future :) Kind Regards, Keeley

Quick service and Great Price

I ordered some Flea Control for my Cats.
The order arrived quickly and it was a very good price
Would reccommend

1 comment
Hi there! Thank you kindly for taking the time to leave us feedback. We are constantly striving to deliver the highest level of service, and are glad to hear that you were satisfied with our service. Thank you for choosing Net To Pet! We look forward to serving you again in the future :) Kind Regards, Keeley

Great pet site!

I have used net to pet three times for orders. They have all the products I need at a good price and delivery is free over $49. I live in WA so delivery takes approximately a week. They also have great sales.

1 comment
Hi there! Thank you kindly for taking the time to leave us feedback. We are constantly striving to deliver the highest level of service, and are glad to hear that you were satisfied with our service. Thank you for choosing Net To Pet! We look forward to serving you again in the future :) Kind Regards, Keeley

Great prices, super quick despatch

I always shop around for my cat food prices. NettoPet have had great prices. I try to buy over $49 to get free delivery and this week's order has been super quick (maybe 1.5 days). Thanks to all for superb service and for leaving at my front door.

1 comment
Hi there! Thank you kindly for taking the time to leave us feedback. We are constantly striving to deliver the highest level of service, and are glad to hear that you were satisfied with our service. Thank you for choosing Net To Pet! We look forward to serving you again in the future :) Kind Regards, Keeley

Great customer service and price

Couriers Please delivered my parcel to the wrong address and were completely useless in rectifying the situation. I contacted Net to Pet just to let them know what had happened in case they had any other issues with this courier. They were very empathic (and apologetic - even though they technically were not at fault!). They offered to replace my order and sent it through a different courier. Thank you to the kind people there, I will recommend this site to friends and purchase again (with a different courier lol).

1 comment
Hi Cass. Thank you so much for your kind review. We apologise for what happened with your delivery, however I'm glad to hear the issues was resolved. Kind Regards, Keeley

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Questions & Answers

Is net to pet the same company as pet circle?
2 answers
noHi there. No, Net To Pet is a completely separate business to Pet Circle. I can confirm that we have no connection with Pet Circle. Kind Regards, Keeley

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