Simple to haul
Some finishes not particularly durable
- 18ft Ensuite
After waiting eight months we were told there had been a ‘mistake’ and the options we had ordered and paid for couldn’t be supplied. We were told we could take what they had built or wait another six months for what we had ordered. They played hard ball on the discount to be applied for the missing options and offered us $700. When the van finally arrived the emergency braking system wasn’t working at all and one of the four brakes also wasn’t working at all. These dangerous safety faults didn’t worry New Age at all and they just shrugged thei...r shoulders while it took a month of constant reminding to them to fix them. The compulsory fire extinguisher was no were to be seen and the electrical wiring and welding is extremely substandard. The dealer and the factory are still trying to wriggle out of their Australian consumer law obligations and the battle continues. New Age is living on its past reputation but its products are now no better than the other junk caravans out their l
Purchased in June 2021.
I wish I made the decision to get mine a lot sooner especially now when I look back at how much better camping could've been for me and the misses. The caravan is well built and sturdy and its easy to tow and maintain.
New Age Manta Ray 19ft Enduro
Hi this is my second New Age Van purchased from New Age Melbourne 5months ago and love it. Have had nil issues with it and just love getting away in it. Great service from Joel and Mel who cannot do enough for you and knows their product. Very happy all round.
Purchased in January 2019 for $80,000.00.
New Age 18ft Mantra Ray nothing but trouble
We bought an 18ft ER Manta Ray caravan from New Age mid 2017. Ever since we have had repeated issues with brakes, wiring and other features. The reverse camera has never worked. When they went to fix wiring issue regarding the electro stability control the whole unit was liquid nailed to the floor and they had to make a hole in the floor to remove and repair it. We were sold on the high-end quality of this caravan, but a lot of shortcuts have been made in the manufacturing. On top of this our experience dealing with New Age regarding repairs has been awful. They are quick to blame wear and tear and the customer for why a caravan just over 12 months old is falling apart.
Purchased in June 2017.
Very good delivery service by New Age Gold Coast . Only one problem - Swaying
We picked up our very well constructed New Age Manta Ray Enduro Dual Axle 18 ft caravan in December 2018. The delivery service was excellent but almost immediately we noticed it had a tendency to sway. We contacted New Age and they that said we had been offered the optional extra of Electronic Stabilisation Control (ESC) or stabiliser bars. This is a matter of safety so I believe an off road/on road van with extra height and heavy duty suspension should have ESC fitted as standard. This is also the conclusion of Jayco with their dual axle sil...verline series. We have fitted the E2 Stabiliser Bars at New Age Newcastle but still wind makes it sway in some conditions. We will soon have the ESC fitted at our own expense when we reach the New Age Service Centre in Adelaide. It is very well appointed , however, safety is the factor that over-rides everything else.
Purchased in December 2018.
New Age Manta Ray 18ft issues
We purchased our van in 2018 from Bairnsdale New Age outlet and they were great to deal with however as we live in Port Stephens we had to use Beresfield for our services. What a nightmare - we had several problems and they accused us of changing things ourselves and were very loathe to fix things. Took weeks to fix things which turned out to be minor issues. We would not recommend them to anybody as they are only interested in selling vans. New Age need to improve their work during in construction and have better standards and also who they allow to have franchises representing their company .Graeme
Excellent van, even more excellent service
Although I can’t speak highly enough of our 16ft Manta Ray, it’s the after sales service that blows me away. We are currently camped in Manjimup at the first of our New Age Tribe gatherings. We’re not usually ones to join clubs but after a friend told us how good these ones were, we joined. AsI’m writing this, the staff from New Age, Perth are wandering around showing people how things work on their vans, doing minor repairs,and fitting new spare wheel covers if wanted,and all for free. After they’ve finished doing their friendly assistance rou...nd they’re going to cook us a sausage sizzle lunch, and tomorrow a bacon and egg breakfast. Last night they arrived with free wine from one of the owners vineyard. I’m constantly hearing about how the sales service is non-existent after a van purchase, and our last van (not a New Age) lived up to that usual expectation. We’re astounded at the way the staff from New Age Perth are supporting their customers. And now to get back to the van. I’m not surprised the distributership isn’t frightened to be in close proximity for a whole week end with their customers. Our van,now six months old, has weathered storms, and a trip to the Kimberley’s red dust. It shows no signs of shonky work man ship. No leaks, and no internal red dust. We’re happy little campers!
Great since our modifications
I was prompted to write this review after reading Maca's review of his single axle off road version swaying allover the road at 85/90km/hr.
We have the 18 ft dual axle Enduro and had exactly the same problem. Maca has not mentioned his ball weight relationship to van weight but I suspect a similar issue. Ball weights are recommended to be in the vicinity of 10% of van ATM but ours was less than 5%
We have since had New Age remove the spare tyre from the rear bumper and relocate it to the draw bar in front of the toolbox. This added a...
We just love our van. (MR22BES2)
The van is fully fitted out for free camping and therefore is no light weight, but tows like a dream behind our l/cruiser 100 series turbo diesel. Everywhere we stop caravanner,s want to have a look. They love the fit out and colour scheme. Just back from Shark Bay and the wheat belt /wild flower belt. Have been all over the van trying to find fault with no success. Any questions we have are only a phone call away to New Age Perth who have been excellent from day one. Are members of the New Age Tribe. and our next Tribe event is to Fontys Pool in November. Cannot wait.
Not happy with Warranty issues
Purchased from Newcastle started with only minor problems easy fix inside van fitted out great outside looks good underneath the pipe work and electrical lines poor everything siliconed together solar panels on roof siliconed straight to the roof and rubbing tow hitch welded on crooked draw bar has rust at some of the welds left hand brake not working properly over heating even after adjustment Melbourne have done nothing gave us an upgrade on the air conditioner I’ve checked the models and in fact it’s a down grade by about $400 Snakey Salesmen looks like solicitors will have to deal with them all we wanted was a no stress retirement
- 16ft Ensuite
Living the dream
Just picked up our new MR16ES2 from Cannington Perth. Excellent customer service and after service. Hand over was a little bit over whelming but came with a dvd to watch again later. Van was perfect, no issues. Quality build with quality equipment and finish .Built in Australia for Australian conditions. Perfect size for 2 people with plenty of room. Now living the dream.
- 19ft Ensuite Rear Door
Took a long time to make a decision on a caravan as I wanted to make sure that I was getting value for money.
The quality of the build and finish has been done well, all fixtures and fittings are of good quality. Very comfortable dining and full queen size bed. As I’m towing with a Discovery 4 you don’t really notice the van behind you.
It is frustrating when your van is not wired as 12v under warranty you have it fixed supposedly only down the track the whole van wiring burns out due to inferior wiring and they dont want to know you. New age need to look more closely at the people they use to wire their vans as they let them down. We could have burnt to death in our van because of this.we love our van but has put a bad taste in our mouth
New Age MR22BE - Not quite what you'd expect from a $75k van.
Picked up our van a couple of months ago but not had a chance to use it yet, partly due to time constraints and partly due to getting things fixed up that we were not happy with.
On the whole the van seems to be well built. The one major let down is the electrical system. The van only came with two 12v sockets, situated in the bunk beds. That seemed woefully inadequate in this day and age so we requested some more, which New Age forget to fit (along with some but not all of the other changes we requested). Luckily the dealer (Sydney RV) wer...e good to deal with and had the mistakes rectified. Once we took delivery of the van and had a chance to have a good look over it we found a few more electrical anomalies. Some of the wiring under the van was protected with convoluted tubing, but some wasn't. Some of the holes in the chassis that wiring came through had grommets to protect the cables but some didn't. Some of the wiring was ran up under the floor away from potential hazards but some was left hanging loose off chassis rails and axles where it could be damaged by stray stones flicking off wheels or any branches flicked up. The electrical connections under the van for the ESC didn't appear to use waterproof connectors. The same wiring seemed unnecessarily exposed to damage by debris due to bad placement. The wiring in the toilet cassette compartment used a mixture of decent electrical connectors and spade connectors wrapped in electricians tape. Some of the connections to the battery charger were incorrectly wired causing electrical shorts. Overall the electrical assembly was woeful. New Age basically washed their hands of it. Their excuse for the majority of it was that "it's not an off road van" (which I find largely irrelevant as bad wiring is bad wiring regardless of where it's expected to be used) and they just basically washed their hands of the rest of it. Luckily the dealer (Sydney RV) had a far more customer focused and proactive view and offered to fix most of it. I can't recommend Sydney RV highly enough, but based on New Age's quality control and customer service I can not recommend them at all. Their sales staff are very accomodating and their vans seem to be largely well built but their attention to detail, electrical fit out, production control, and customer service is terrible. I work in a manufacturing industry and if my production was as badIy managed as theirs I would not have any clients left. Some of the things I have seen on my caravan I would not accept on a sub $10k cheap camper trailer, let alone on a $75k caravan, and based what I've seen I would not buy a New Age caravan again. Their electrical fit out and customer service has seriously let down what otherwise looks to be a really solid caravan. A real disappointment at the end of what was an otherwise a very positive buying experience. With so much competition in the market, they really need to lift their game. All that said, I now look forward to taking my family away in our caravan and experiencing all that the Australia has to offer. I'll report back on my experiences after a few trips away.
MR16E - Deluxe, but not truly offroad for any great distance
Took possession of our 16' Manta ray Delux (single axle) in March. Since then have done two trips: a 2000 km trip to Central NSW (entirely on paved roads) and a 9000km trip to far North Qld, including about 300km of dirt roads. In terms of comfort, this van has ticked every box for us, and, despite what I say below, we still like it. On paved roads it has been flawless. We pull it with a VW Tuareg and it tracks perfectly at the speed limit; no sway, no instability, and no extraordinary fuel consumption. However, on our first 50km of dirt road, ...just about every screw that could move either unwound itself or pulled out. The worst fault was that the screws holding the upper track for the suspended heavy en-suite sliding door pulled out and the door collapsed. Just close behind, almost all the screws in the cooktop/griller unwound, and the glass cooktop slid out of its friction-held mount. We were lucky to find all these before serious damage had been done (although we still have a few loose screws and bolts with no home). We found,subsequently, that at the end of about every 50km of dirt road we had to re-tighten or reinsert numerous screws (including the screws in the door hinges). In future, we will tighten and glue all screws that we can, but there is no doubt that this van is good for local off-road use, but it is not really suitable for sustained rutted dirt roads.
Questions & Answers
How do you turn off inside speakers on radio when you only want outside on in a New Age Manta Ray
Go to AUDIO MENU find the FAD adjustment and rotate the volume knob to adjust the fade from back to front. The front is for inside and rear for outside. But please, not so loud as to annoy any neighbours within ear shot.
What is the auto menu, is that the normal menu button you push
Get an answer from our members and New Age Caravans representatives
- New Age’s Manta Ray selection includes a variety of caravans ranging in size from 16ft to 22ft, for on-road, semi off-road and full off-road adventures.
- All caravans come equipped with an ensuite with shower and toilet, including a fully-equipped kitchen, and a spacious layout.
- They also have a hot dip galvanised chassis that doesn’t suffer from surface rust, making for a durable foundation for your caravan.
- A Cruisemaster XT suspension system is included with the caravan, offering reliable suspension that makes travelling distances a breeze.
- As a cherry on top, they also have a 24” smart TV, giving you a slice of luxury in even the roughest surrounds.
Points of praise:
- Most reviews found that the New Age Manta Ray caravans were well-built and sturdy, and allowed them to travel great distances without a hitch.
- They also found that the caravans were simple to tow. As one reviewer put it, “it tows like a dream”.
- According to reviews, the furnishings in this caravan are comfortable, and comparable to those you’d find in a regular home.
A point of pain:
- Some reviewers noted that a few of the finishes - such as the bathroom door, external speaker, and protection around electrical wiring - weren’t as durable as they expected.
|Sleeping Capacity||2 people||2 people||2 people||2 people|
|Number of Axles||2||2||2||2|
|Tare Weight||1,840 kg||2,030 kg||2,100 kg||2,130 kg|
|Travel Length||7.232 m||7.737 m||7.837 m||8.155 m|
|Dimensions||2970 x 2500 x 7085 mm||2950 x 2500 x 7590 mm||2950 x 2500 x 7690 mm||2950 x 2500 x 8005 mm|
|Main Bed Size||Queen||Queen||Queen||Queen|
|Bathroom / Laundry Inclusions||Shower, Sink, Toilet, Vanity and Washing Machine||Shower, Sink, Toilet, Vanity and Washing Machine||Shower, Sink, Toilet, Vanity and Washing Machine||Shower, Sink, Toilet, Vanity and Washing Machine|
|Exterior Features||Awning, External Speakers and Solar Panels||Awning, External Speakers and Solar Panels||Awning, External Speakers and Solar Panels||Awning, External Speakers and Solar Panels|
|Interior Features||Air Conditioning and TV||Air Conditioning and TV||Air Conditioning and TV||Air Conditioning and TV|
|Kitchen Inclusions||Cooktop, Fridge, Microwave and Sink||Cooktop, Fridge, Microwave and Sink||Cooktop, Fridge, Microwave and Sink||Cooktop, Fridge, Microwave and Sink|
|Manufacturer Warranty||3 year(s)||3 year(s)||3 year(s)||3 year(s)|
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