New Caffe Italia

New Caffe Italia

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Reviews

Jeremy M.
Jeremy M. Sydney, NSW · Verified

Great Espresso machine, don't know how I lived so long without it!

I love the Gaggia Classic, I wanted a good quality, tough, long lasting machine. The Classic is all of these and when maintenance is required, a quick Google Search will show you what to do. My old machines were great for a while, very quickly they'd slow down and eventually they'd give up, these weren't the sort of machines you could get serviced. I expect my Gaggia Classic to stay in our family for many years!

  • Return Claim Made: No
David
David

Products are good , service is abysmal

ordered and delivered the product which was inoperable , service is done via overseas "person" no evidence of local service or support , "bogus" company representing very fine coffee machines, dont use or trust anything you read

  • Return Claim Made: No
Product Quality
Tom S.
Tom S.

Not sure .

Not sure about them, no PayPal as a security payment. Perhaps they operate from overseas, will go somewhere else.

  • Return Claim Made: No
Thorbjorn  Johansen
Thorbjorn Johansen 2 posts · Verified

Fast orders, good coffee

Great coffee quickly dispatched with reliable freight company. Good communication

  • Return Claim Made: No
Product Quality

Author stated being incentivised for this review

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DO NOT BUY FROM THIS COMPANY

  • Return Claim Made: Yes
  • Thumbnail
R A.
R A.

Satisfied customer

Needing to replace my existing coffee machine I decided on this machine from Caffe Italia.
Excellent service and was kept well informed throughout purchase process.
I am totally satisfied with the machine. It is of high quality and most importantly, it makes GREAT coffee.
I would recommend this product and Caffe Italia.

  • Return Claim Made: No
Ragdoll
Ragdoll South Australia · 4 posts

Worth waiting for

  • Return Claim Made: No
Dan
Dan

Saeco Lirika plus

Had a Philips branded Saeco for 12 years without any service issues. So ordered another. Was listed as “ in stock” Sydney office. Advice notice arrived that it was coming from Italy. Was thinking it would take three weeks to Western Australia.
Surprise! DHL six days delivery, tracking all the way. Went Germany, Netherlands, WA.
Very impressed with service. Machine arrived as ordered and coffee being made in one hour.
Looking forward to another ten years of service from this machine. Thanks New Caffe Italia

Quick delivery and perfect machine...

Really quick delivery and good communication all the time prior to delivery.

Easy to use and setup, it’s a present for a family member and he admires my Gaggia Syncrony that I bought from you guys 14 years and it’s still going strong so you were the only people to consider for a new machine.

  • Return Claim Made: No
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Jennifleur
Jennifleur · Verified

Feeling smug with my Gaggia Cadorna Prestige

  • Return Claim Made: No
SarahB
SarahB South East Queensland, QLD

Zero Stars!! Horrible Experience!

  • Return Claim Made: Yes
Steve
Steve · Verified

Appalling Customer Service Coffee Italia

Customer Service from Coffee Italia is appalling. My machine was faulty on delivery and 5 weeks later I still dont have a replacement. They expected me to fix the problem, the Call Centre provide updates or information, the manager refuses to call, you only get occasional email updates. No apology or attention to the issue; its as if they dont care about me as the customer. We all expect very good customer experience these days but this just isnt good enough.

  • Return Claim Made: Yes
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gabrielviolin
gabrielviolin · Verified

Excellent espresso machine for a competitive price

I want to give 5 stars, because I bought an excellent espresso machine for a very competitive price, directly sent from Italy, plus instant customer service when I needed a warranty exchange for the damaged water tank. I just needed to provide a few photos of the damage, and they instantly sent me a replacement tank.
Now a short comment on the website: It is a great website with a huge variety, but I could not make my purchase while being logged into my account, it only worked while being logged out. That led to the purchase not showing up in my account, which worried me a bit. But in the end, everything was correct. It would be nice to fix this bug on the page, for the customer's peace of mind.

  • Return Claim Made: No
james c.
james c. · Verified

new espresso machine

I have just received my Bezzera Unica PID espresso machine today- it is beautiful, I can't wait to start using it!! Excellent service, fast delivery (within 3 business days) and answered all of my queries within a timely manner. Would definitely recommend!

  • Return Claim Made: No
Stuart
Stuart Northeast, VIC

Great service after early challenges

I ordered the Quick Mill 02835 but it was not in stock at the time. When they told me how long it would take to arrive (was in the height of COVID panic) I intended to cancel the order. New Caffe Italia were on the front foot and tried to accommodate my wishes with another similar machine that was in stock, but my heart was set on the Quick Mill...which, by the way, is an AWESOME machine :) Rather than crack it with New Caffe Italis for not having stock, I worked with them as they directly contacted the manufacturer in Milan, Italy. Within two weeks I had my new machine, shipped directly from Quick Mill.

  • Return Claim Made: No

Questions & Answers

Garry
Garry · 

My question is for New Caffe Italia Representatives,

Your website states the following at this link https://www.newcoffeeitalia.com.au/elektra-mxdc.html

~ Product shipped from Australia
~ Inclusive of GST
~ Supplied with proper country plug.

I notice that a number of reviews have mentioned that this hasn't been their experience. Are these problems that you rectified after struggling with these issues?

Thanks in advance.

Guest
Abeer A.
Abeer A. · 

What is the way to cancel the request?

Guest
Gregory L.
Gregory L. · 

Does anyone have a valid Australian return address? I have tried too many times to mention to get one, and all I know is not to use the one on the website as I was told that 'anything sent to this address will be refused'

Thanks in advance

Andy
Andy · 

They are not Australian local company. I try to cancel my order but they hand off my phone.

Guest

Get an answer from our members and New Caffe Italia representatives

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