New Image Kitchens Nowra

Installation guys were great, took their time and I was impressed by the finish. Good price and plenty of options to choose from. 5 stars. Not so great are the mixed levels of customer service. Payment is required upfront - prior to installation - and if the installation is delayed (I only was informed this AFTER payment) tough luck! I was… Read more

assured that the final work - installation of bench top - would not be affected by the late cabinet installation but that wasn't the case. I was advised it would be another 3 weeks and when I spoke to a young person at the office she told me it was out of their control as it was to be completed by a third party. This is despite me signing the contract with NIK and paying them. I insisted on speaking to a manager and this time I got a decent response and felt this person actually cared. I was able to contact the bench top installers themselves who were very very good. They gave me a valid reason for the late installation - which had also been relayed to NIK - but unfortunately that was not communicated to me. I was lucky in that it was brought forward 1 week - so all in all I waited 2 weeks (was originally informed 7 to 10 days). Overall I am giving this experience a generous 4 stars which is only because I love the cabinet, the quality and the installers. Customer service not so good.

The crew were very polite and professional.I was impressed with high standard workmen ship

The team did a great job of being on time and getting things done neatly. All trades were organised and stayed on track. Andrew was a great help.

Replacing cupboards with drawer units – We had a Reno to our kitchen by replacing existing cupboards with drawer units. The drawers fitted perfectly due to the care taken by both the designer and the installer. Very friendly and professional. Our kitchen now works better with lots more usable storage. Would recommend New Image kitchens for price and quality.

Kitchen and wardrobes – Eric from new image was fantastic As we were Building a new home we had little ideas of what we wanted or needed with out kitchen and wardrobes Eric put us in the right direction with everything from colours to design and what stone would be best. Everything turned out more than we could have hoped for. The whole process with the new image team was great, will definitely recommend.

Exceptional teamwork and awesome kitchen – From day one, right until the end, the entire team were extremely professional and the overall kitchen is absolutely beautiful. So glad I chose New Image Kitckens would not go anywhere else. Thanks, Team.

New Image Kitchens. Best in the business – Great service and amazing product. Could not recommend anymore highly!

Real Professionals – New Image Kitchens sets the industry standard for customer service, reliability, design, communication, installation and after-sales service, quality and value. Outstanding staff make the experience rewarding and enjoyable.

Beautiful well designed kitchen and bathrooms – Craig was fantastic with advice and suggestion which made decisions much easier. The result far exceeded my expectations. There were a few little hiccups which were smoothed out quickly and to my satisfaction. Bound to happen on a very big job with numerous trades running about and needing coordination. Overall very happy with the process and result. Show details

Just Do Better – From the get go it should be known I’m more about posting positive reviews not negative ones. However due to numerous issues, I really need to pass this on. The expected 2 week project timeline blew out significantly and resulted in no functional kitchen for 5 weeks Following are a list of issues: Despite two assurances from the New Image… Read more

measurer (James) the resulting new kitchen didn’t cover the old kitchen footprint. So New Image had to remedy the counter location and remanufacture drawers and cupboards. Cupboard material for high cupboards wasn’t ready at commencement despite me locking in a commencement date and paying all required monies 10 weeks before project start. Mismeasure on high cupboards meant that when the material did arrive the cupboards had to be made again. Unsightly finish under high cupboards was covered only on request. Apparently it’s not part of the New Image business as usual to cover unsightly joins. Granted we weren’t charged extra, but for mine this talks to a professional finish. Mismeasure on range hood cavity. The plumber emptied our solar hot water for no apparent reason during range hood motor installation on the roof. Location of the range hood motor didn’t reach the power for the actual range hood unit in the kitchen. Broke a roof tile whilst walking on the roof. Plumber didn’t tighten a connection under the sink which resulted in water leaking in to the cupboard for a week after installation. We had to request a compliance certificate for gas disconnect / move of connection / reconnect. This should form part of the clients document suite as a standard. Check the plumbing team are appropriately qualified. Electrician and tiler were excellent, both were professional and had fabulous communication skills. However, overall communication throughout between New Image and other stakeholders was very poor. New Image had to constantly be prompted on project progress, updates and outstanding actions. Fluidity of communication between stakeholders and action timelines during a new build might be okay but that communication during a kitchen renovation where the client has no functional kitchen does not translate well at all. Communication from management despite being copied on early correspondence re the numerous issues, was very late in the piece and only when prompted. When I raised issues I was told ‘we’re only human mistakes can happen’ and ‘It's not uncommon for minor hiccups to arise during significant renovations, and unfortunately, you've encountered a few such instances.’ I’d warrant the list of hiccups I experienced was way more than the average. I’d also claim that a kitchen renovation where the same footprint was being used isn’t a significant renovation but a straightforward project.

I note on Product Review, that New Image Nowra react strongly to negative reviews with no semblance of responsibility on their part. However, no comments are forthcoming on the positive reviews. I’ll warrant the same will occur on publication of this review. Speaks volumes.

Above and Beyond! – This is not the first time we have utilised New Image Kitchens. Rob Collyer also designed our Ray White Kiama office foyer and cabinetry as well as our second kitchen and cabinetry in our home. The whole team went above and beyond with their levels of service. Extremely pleased with the finished product as well as the quotation process,… Read more ·  1

installation, communication, accounting, and customer follow-up. Would not hesitate to recommend them to anyone looking for above-and-beyond levels of service, a quality product, and a very fair price point! Congratulations to all at New Image Kitchens!

Great Kitchen, on timeon budget – Have just had our new image kitchen installed and very happy with the result, The input from their designer ( colour/layout sizes etc) was very helpful, the installation was quick and professional with a good eye to detail and ensuring I was happy with the finished job. There were a couple of minor issues with a door and bulkhead which were… Read more

quickly replaced. The kitchen was built and installed when they said it would be, and cost what it was quoted. Very happy.

Nothing like getting exactly what you want – We wanted to add an extended pantry to our kitchen to look as though it had always there. And that is exactly what we got. We also wanted a built in bookwall with inserted TV in the study, that again looked like a custom built piece of furniture, not just a bought bookshelf. Again, that is exactly what we got. All of the staff were wonderful to… Read more

deal with and nothing was too much trouble. We worked together to create top quality additions to our new apartment. We would definitely recommend the entire team at New Image Kitchens. They seem to have a policy, “if the customer is happy, we are happy” We don’t mind this policy at all.

I Love my New Kitchen – Beautifully designed kitchen from New Image Kitchens Nowra, everything went smoothly even through Covid pandemic. All workmen were timed in line with each other and were very professional. I could not be happier with my kitchen I would highly recommend.

Supplied and installed 2 beautiful kitchens for new build houses – Craig and Rob did a great job with: - - kitchen design - supporting and guiding colour and style choices - supply and installation quality They did 2 kitchens, both in new build homes. The kitchens where definitely one of the best selling features of the house. Show details ·  1

Amazing job and service! – Very pleased with the way my Laundry renovation turned out. James and the team were very pleasant and helpful to deal with! From the start to finish it was all very smooth. I would definitely recommend them. Thank you! Show reply

Love my new kitchen – These guys were so helpful from the moment we started to design our new kitchen to the after care services. They exceeded our expectations and we love the results. Thanks to you all. Show reply

Shoddy poor workmansip – Unfortunately things went wrong right from the beginning. When cupboards arrived for installation were too big for space and had to be cut down. Then tops didn’t fit and also had to be recut but joins didn’t meet properly. Also cupboard above fridge had to be redone - wrong size. Push out catches on another high cupboard were extremely dangerous.… Read more

That was in May 21. - it is now nearly December 21 and joins in tops still not fixed nor suitable catches supplied for high cupboard Production manager bulling with absolutely no customer service. Not recommended. A big waste of money.

Above and beyond – New Image Kitchens supplied and installed our new kitchen and bathroom cabinetry through a secondary builder. There were some major issues which I won't go into here but their response to our concerns was absolutely amazing. They went above and beyond to resolve all the issues and we couldn't be happier with the outcome. Everything looks… Read more ·  1

amazing. I even had them build me an additional matching built-in buffet and hutch which is simply devine. A special shout out to Paul...you are just awesome, thank you❤ and Mick we really appreciated all your hard work...good luck with the hip operation. So if you want a kitchen or any cabinetry supplied and installed by people who care about customer satisfaction then you can't go past New Image Kitchens Nowra. Thanks heaps guys

Kitchen – Had gentleman come out and quote all ok promised 10 week turnaround, just got a call that they can not install before christmas absolute time wasters. Dont water your time!!!!!

Mistakes, rudeness, delays and payment up front – $20k worth of cupboards arrived with one the wrong size. Drawers didn't fit, parts were missing. When we called the office, a rude and dismissive man on the phone said we were disturbing his 'personal time' (during working hours). Three visits were needed to finish the project. No apology was offered; bear in mind most of the payment has to be made upfront and New Image then take their time to deliver.  Show details

Beautiful kitchen – After raising some issues the staff of New Image have responded appropriately to my concerns when they were brought to their attention. I am looking forward to a beautiful new kitchen in the near future

So happy – I recently had a kitchen and laundry renovated and I couldn’t be happier. I just love it. Service was great from start to finish. Thank you to everyone who helped and worked on it.

Great design and finish – Listened to my wife and I in the design process and worked a solution to our budget. Kitchen is in when they said and looks and works great. Room was difficult but the end result we are very happy with.

Poor service, poor communication,poor quality and poor response to complaints – Not happy at all, very helpful until I signed my agreement, then total lack of response to simple requests. Benchtops {laminex, not their fault} faulty on arrival, owner very aggressive when questioned, calls not returned. Overall very bad experience wish we had of listened to friends advice to go elsewhere.

A Big THANK YOU for our New Kitchen – We would like to thank New Image Kitchens for the beautiful kitchen they installed for us. From the moment we walked in to the showroom until the final tradie finishing was the best experience. They all made it so effortless and nothing was too much trouble. The staff at reception, Eric in design & measuring , Jamie & Troy in coordinating, the… Read more

kitchen demolisher, the installer , plumber, electrician, gyprocker and the tiler were all professionals and their service was exceptional. We look forward to enjoying the new kitchen you have built for us for many years to come and we will certainly be recommending you.

Bathroom – Two years ago we had a new kitchen from New Image and were happy so went back for a bathroom. Was very happy with the outcome. There was a short lead time, the job was done in the time estimated and the price was competitive. Both trades worked in a professional manner, were very amenable and tradesmanship was of a high standard. Show details