1 photo
Newcastle Permanent Building Society

Newcastle Permanent Building Society

1.7 from 109 reviews · View Statistics
See the Best Home Loans in 2021 as rated by Australians on ProductReview.com.au.
Listing monitored by Newcastle Permanent Building Society

Reviews

Previous
Next

horrible

published

Had to block my card as I lost it, went to get it unblocked was told I couldn't get it unblocked. I had sent multiple emails to them and didn't get a response. Absolutely rude employees. I was a 14-year-old and I was being told I couldn't get my card unblocked or a new one sent out because my parent didn't consent. When they have documented proof of parental consent to allow me to have full control of my account.

Transparency
Customer Service
Incentivised Review No
Ryan B.
Ryan B.Murray Region, NSW
  • 3 reviews
  • 3 likes

Poor Customer Service, no written communication with customer after loan draw down!

published

We recently settled our house loan, new land loan and paid another $200k off our build loan at close to $800k (paid back)

Its been over 3 weeks, and we still have not received any communication from the bank about the settlement of these loans, the pay out figures and our new interest rates.

Their customer service is pretty much non-existant. I'll be moving away from Newcastle Permanent when I've had a chance to shop around!

very disappointed, as we had close to $1.4M in loans with you!

Transparency
Customer Service

Other Home Loans

 
 

0.0
(1,234)
Ian
IanRichmond-Tweed, NSW

Disappointed customer

published

Disappointed customer, Monday 7th June, 10 am l drove to Ballina to bank a substantial cheque only to find bank closed. How can a bank expect to retain customers if there is no service ,doors closed at prime time , no reasons given or explanation as to when it may reopen if at all . Just a sign “ temporarily closed” Sorry you have lost me.

Incentivised Review No
Home Loans

Find out how Newcastle Permanent Building Society compares to other Home Loans

Know better, choose better.

Compare all

Home loan lending

published

Sensational great customer service, very professional able to work around my work schedule and available at numerous branches , many thanks to Nicole Gardner and the girls from the Lake Mumorah branch

Transparency
Customer Service
Lerma
Lerma Hunter Region, NSW

Terrible customer service

published

I applied a car loan but I was rejected because I don't have a credit history woow I couldn't believe it, and yet it's obvious that I can afford to pay my loan because it shows on my documents. It's sounds like no credits history no loan policy? The way they explained it doesnt make sense. But for me it's like a sign of racism but it's fine I remain as their client and I keep it in mind that i was rejected because of NO CREDIT HISTORY.

Transparency
Customer Service
Incentivised Review No

Related Articles

Previous

Best Super Funds in 2020!

A good super fund can make a substanial difference to the amount you retire with. From retail super funds to self managed super funds, view reviewer ratings for the best super funds of 2020!

Wendy Z.
Wendy Z.7 Nov 2019
best-super-funds-in-2020

Best Credit Cards in 2020!

Whether it's the sign up bonus, rates and fees, or reliable customer service that you look for in a credit card, a credit card is often used everyday, so it's important you choose one that meets your needs and that you're happy with. These are the best credit cards this year, as decided by ProductReview.com.au reviewers.

Wendy Z.
Wendy Z.19 Nov 2019
best-credit-cards-in-2020

What Is Peer-To-Peer Lending?

Peer-to-peer lending is quickly gaining popularity among Australian borrowers and investors. If you've never heard of it before, this 2 minute read will give you a quick rundown so you can decide if P2P lending is right for you.

Nathan S.
Nathan S.14 Nov 2019
what-is-peer-to-peer-lending
Next
Customer
Customer
  • 2 reviews
  • 1 like

Terrible customer support

published

I noticed a long term mistake on their side that could cost me money as a result of their negligence. And asked them about it via internet banking account. My e-mail had a few questions. First they ignored the one they didn't want to answer. Then when I repeated the question they stopped replying at all. I am going to switch to another lender. Fingers crossed.

Transparency
Customer Service
Oli
Oli
  • 4 reviews
  • 4 likes

Difficult to use

published

I find this bank difficult to use. They send me newsletters which I can't read because they are password protected. Been also blocked from internet banking and asked to call back. Spent ages on the phone waiting then eventually was given an option to leave a message for a call back. Haven't got that yet either.

Customer Service
Application Process
Newcastle Permanent Building Society
Newcastle P.Newcastle Permanent Building Society
Helen
Helen Hunter Region, NSW

Refinancing

published

Really poor service. I was asked to provide documents in relation to refinancing a loan only to be told as I pulled up to have the meeting that they would not go ahead. The man who organised the meeting was interrogating me about a credit card debt which he accused me of on selling. Just abominable behaviour and very unprofessional.

Transparency
Customer Service

Other Home Loans

 
 

0.0
(1,234)
skk f.
skk f.
  • 3 reviews
  • 2 likes

Rude customer service

published
Transparency
Customer Service
Incentivised Review No
Home Loans

Find out how Newcastle Permanent Building Society compares to other Home Loans

Know better, choose better.

Compare all
Lachy
LachyHunter Region, NSW
  • 4 reviews
  • 3 likes

Didn’t think would be much I could say bad about a bank till lately

published
Transparency
Customer Service
Incentivised Review No
Matt
MattSydney, NSW
  • 4 reviews

Home loan, variable rate with offset account

published

I have been with NP for over 12 months now, The customer service has been excellent. Whenever I have a problem or query and call up they are happy to help. I was thinking of refinancing as the interest rate isn’t the lowest available. I received a called back from their retention team who dropped my interest rate from 3.06% down to 2.84%. Although I know I can get better elsewhere the fact that they have made an effort and promptly answered my questions and queries means a lot. I’m still thinking of switching as another home loan provider can offer me 2.4%, but I still think they deserve this review.

Transparency
Customer Service
Newcastle Permanent Building Society
Newcastle P.Newcastle Permanent Building Society

Hi Matt, we appreciate you taking the time to share your positive feedback, I’ll pass this on to our team. If there is anything else we can help with, don’t hesitate to get in touch. Have a great day ^AT

Michael H.
Michael H.Sydney Surrounds, NSW
  • 4 reviews
  • 4 likes

Be careful of their random fees

published

Just noticed they charged me $10 to replace an EFTPOS card that stopped working. I've never been charged by another financial service for this and the person from Newcastle Permanent did not tell me I would be charged.

Transparency
Customer Service
Loz
LozHunter Region, NSW
  • 3 reviews

Waste of time

published
Transparency
Customer Service
Newcastle Permanent Building Society
Newcastle P.Newcastle Permanent Building Society

Hi Loz, I am so sorry this was your experience, I have passed this feedback on to the lenders. If you would like to chat more, please give us a call on 13 19 87 and I will be happy to help. Thanks Amelia

Loz
Loz

Thanks Amelia, but I have missed the EOFY Sale that I wanted the loan for, unless your Redbook policies become more reasonable, you probably won’t be hearing from me. Shame because I was feeling really positive about NP.

LLChatswood
LLChatswoodSydney, NSW
  • 3 reviews
  • 3 likes

Better than Big 4

published

Newcastle Perm is the first small lender I've used and I have to say it totally exceed my expectation. The home loan rates are competitive, and customer service is way more responsive than Big 4 where once I had to wait almost 2 hours on the line to check the fixed rate break costs. Highly recommended!!

Transparency
Customer Service

Other Home Loans

 
 

0.0
(1,234)
Janine W.
Janine W.
  • 2 reviews

The NPBS App is terrible

published

I always use online banking. The NPBS App is the worst. Its laggy and often hangs and will say my log on has expired when Im just trying to sign in. On a scale of 1-10 in terms of frustration, its a 10. I get there are glitches but this app is really really terrible. I always end up going via their website. I just want this thing to work but it rarely does. Boo

Incentivised Review No
Newcastle Permanent Building Society
Newcastle P.Newcastle Permanent Building Society
Home Loans

Find out how Newcastle Permanent Building Society compares to other Home Loans

Know better, choose better.

Compare all
Read more reviews - page 2

Questions & Answers

Nick T.
Nick T.asked

Why can't i see my transaction history, i keep getting ''something has happened message'' when nothing has happened at all? Poor service.

1 answer
Newcastle Permanent Building Society
Newcastle P.Newcastle Permanent Building Society

Hi Nick, we're sorry to hear you're experiencing this issue. We would like to look into this for you, please give us a call on 13 19 87 and one of our team will be happy to assist. Thanks ^AT

G Bayley
G Bayleyasked

can you deposit money into a newcastle permanent building society account at the greater bank

1 answer
Newcastle Permanent Building Society
Newcastle P.Newcastle Permanent Building Society

Hi G Bayley, to deposit cash in person you will have to visit a Newcastle Permanent branch – you can find your closest branch here: https://www.newcastlepermanent.com.au/#findlocalbranch. Newcastle Permanent transaction accounts also accept electronic payments from all Australian financial institutions. For more assistance, please call our Contact Centre on 13 19 87 and one of our team will be happy to help. Thanks ^AT

Kifi H.
Kifi H.asked

what you need to know before apply for community project fund?

1 answer
Newcastle Permanent Building Society
Newcastle P.Newcastle Permanent Building Society

Hi Kifi, all applications for community project funding go through Newcastle Permanent Charitable Foundation. If you want to apply for funding make sure you review the eligibility criteria: https://www.newcastlepermanent.com.au/charitable-foundation/funding/eligibility-criteria and you can click to apply for funding from that page! Thanks ^MB

See all Newcastle Permanent Building Society questions

Get an answer from our members and Newcastle Permanent Building Society representatives

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.