Newcastle Permanent

I just got a home loan through Caryn Mcilwain. The whole experience from beginning to end was incredible. Caryn is warm and friendly, professional, thorough and an absolute pleasure to deal with. Caryn walked me through the whole process and made it easy for me. I have recommend Caryn to my friends who just purchased their first house and they… Read more ·  1

were so happy with the service they recieved as well. I wouldnt hesitate to recommend her for the best customer care award!!.

Unprofessional and unethical practices - submitted an application with my spouse to refinance my investment property. We did not request any change to the existing loan structure. After submitting all the supporting documents, they started sending emails just to my wife seeking confirmation whether she was happy to be part of the loan. Show details

Great Customer Service Experience – I would like to recommend Blair King from Newcastle Permanent if anyone is looking to secure a loan. Blair works as Mobile Lender within this organisation. Since we've made contact with Blair to refinance our IP in Victoria she has organised the valuation and upon satisfactory results and agreement Blair organised all the paperwork and the loan… Read more ·  1

settled within set time frame. She was in touch with us all the time during this refinancing process and also ensured the cashback was well received as committed.

The rate we reciv3d was much better then our previous bank. We are super impressed with Blair .She is an assett to this company .Thanks again Blair. Happy New Year and wish you get many satisfied customers in 2025.

Refinanced with NPBS – NPBS offered the lowest VR home loan in the market and I decided to refinance with them even though I never heard of them before recommended by my broker. I was a little bit hesitant refinancing with them but the experience with them so far has been amazing. The customer support was very quick to respond and super friendly compared to other… Read more ·  1

banks.

The internet banking seems quite straightforward, not too many features showing on the screen which I like as it's nice and easy to navigate and use just for my home loan.

So far so good!

Very helpful customer service – I had a phone call with Linda Hunter as I needed information for a Finance Assignment, despite not being a proper customer she was very helpful and accommodating to all of my queries!

One of the worst Banks I have ever dealt with. I opened my account online and provided full details. I received my government pension in the account. The Account was then blocked and closed for no reason. I received a cheque for the balance of my pension which I banked with my regular Bank. It is close to 2 weeks and the money is still not clear.… Read more

The worst Bank this country has. Why allow such Banks to trade. The government guarantees pension since we rely on that. However Banks in their wisdom and arrogance hold parts of the pension for no reason. My saga with this Bank continues.

Absolutely putrid bank wouldn't not recommend if it were the last bank on earth. Had 0ver $1300 dollars taken from my account and when I reached out to this bank to get my money back was told that they wouldn't help and that the transactions were my problem. They simply weren't interested because I dont deposit over $5000 dollars a month so i… Read more

wasn't a strong enough banker in their view for them to waste their staffs times.

Absolutely disgusting bank stay away they are a 3rd world bank who couldn't care less for their customers.

I called them and spoke about the land only loan when a broker was unable to find me a lender who would look at my unique situation. Reece was very professional and provided all the details with clarity. Within 3 days of application, I had an unconditional approval (2 days before finance date). We not only got the loan but got a competitive interest rate too. We are now going for a construction loan with them and plan to remain with them. Show details ·  1

I wrote a poor review recently about a few previously bad experiences I had with Newcastle Permanent, but recently I lost my wallet and had a seamless and very positive experience.

I would like to rate Newcastle Permanent Building Society with a ZERO. What has happened to what once was a fantastic bank. You have closed your doors on Saturdays at Greenhills (and upon searching all other locations) which makes it impossible for working people to do their banking. With the amount of scams in current times I am not prepared to… Read more

risk what little money I have on line for scammers to steal. I used to do my banking on a Saturday morning and enjoyed updating my various books. I cannot even open an account now using a book.. We are FORCED to use electronic banking which I cannot do. I am too old for internet banking. I am 70 but still working but not up with this technology and DO NOT TRUST IT. I have absolutely NO IDEA HOW MUCH MONEY I HAVE, what interest it is earning or whether someone has STOLEN my money. It is just not good enough. You are closing banks making it harder for hard working people to do their banking. This is probably now days the same with all banks but I am absolutely annoyed that the Permanent has taken this route and I will now have to move my money to an account that I have access to, at least with a printed bank book. I NEVER receive any kind of a statement and you have had my money for almost a year. HOW THE HELL can I tell how much interest I have earned. This is probably why you do this so that I cannot compare with other banks. I am going to do my homework now and leave this miserable institution. Thank you for NOTHING !!! From a once loyal customer

Disgusting service – This bank is a scam to the community. [Name Removed] a case manager told customer a liar and you made the transaction. Say I’m not in the area of Newcastle then you can move elsewhere. Then why there a bank in Bathurst, Dubbo or 3-4 hour drive outside of Newcastle? The service of bank is unacceptable as I can bank with them if I’m local or not,… Read more

doesn’t matter where I live. I dispute the transaction as I couldn’t recognise it and not made by me. I have the right to dispute it as a customer. The bank should get a money back. Say I can’t tell her what job she’s doing when clearly she can’t even treat customer correctly and say you don’t need to tell what my job are like a manager that can’t investigate then quit your job. It’s like driving but can’t drive then why the hell are you behind the wheel. Simple. Big 4 bank dispute are easy and no question ask as they made it very easy and money back. Unlike this bank, ask question then later say you made the transaction and call customer a liar. This bank is a load of nonsense. Please bank elsewhere or go with 4 bank.

Beware of this Financial Institution – I apologize for giving a one star rating. That is because there is no lower score available. It has taken me four days of angst and acute frustration to withdraw my own funds for transfer to another financial institution due to the huge disparity in interest rates (1% from Newcastle Permanent v's 5.25%) The sum involved was considerable and… Read more

I am sure that had I been asking for a loan rather than withdrawing my own funds it would have been a much shorter exercise. So what was the problem. Well to start with they stated that the institution and the account details I was transferring to was unknow to them and they had to ensure that it was a legitimate banking institution. "We have to exercise due diligence said they" So I was made to withdraw $10 from my Newcastle account and deposit it into my account with the receiving institution. They then wanted screen shots of the transaction even though they were aware that the $10 had reached the correnct destination. I obliged but that wasn't good enough. At this stage (day two or three) I was getting to the angry stage. I had been asked insurmountable times to state my name, date of birth, address, member No.,account No. Now I understand they need to be carefull with withdrawals but when the same person on the phone keeps asking me to identify myself at least three times during the same conversation you begin to wonder whether you are not being stalled for some reason such as an insolvency problem. Yeh, I know it sounds paranoid on my part but for the love of Jesus, it is my money, it is going to a legitemate banking institution and it is being requested by me who just happens to own the aforementioned funds. In conclusion they then sent me a questionaire virtually asking me to agree and accept their conditional release of the funds and to answer a heap of questions re which account the funds were to be withdrawn from, the account it was destined to, the reference for the transfer, whatever that means ( For God's sake we had been talking about these matters for the past four days). These people are impossible to do business with and should be discredited for what they are, gratuates from a circus, and absolutely inept and unfit to hold a financial accreditation. I still shudder when I think back to what they put me through. I have carried out requests for transfers between other institutions and never never have been put through such rigamaroul before. These people are truly clowns. Bewary and be very afraid if you ever have the misfortune of dealing with them. Loss of interest due to their stalling amounted to approx $350 over the 4 days.

Don’t waste your time – Terrible home loan process- their due diligence was excessive and long winded. Advertised as an easy process- the reality was back and forth emails for weeks only to be refused over a negligible amount of income ($2000)- I could and should have been told that this was the case immediately. Don’t waste your time Show details

Waste of time – Pretty much the same as other reviews. Incompetent assessment team. Weeks of mucking my son around. Went to one of the big banks and was much better represented. Caused extra costs with solicitor due to lack of professional attitude. Show details

Terrible bank – Terrible bank, had my card go missing and used online at an American casino for 38 transactions, figures total over $10 thousand dollars and when reported to Newcastle permanent they couldn't do anything about it, very weak defence against fraudulent transactions, probably one of the worst banks I've ever used appalling.

Snobs – Went online to open a transaction and savings account, unbeknown to me you need to apply and be approved for it. What on earth? I called up today as I’ve heard nothing and some young representative basically told me they need to do checks to see if I’m eligible. Eligible for a visa debit card? Shove it up your crap

Applied for refinance loan twice, rejected with no reason that's advertised on their terms and conditions – Unethical and unfair practices. Applied for a digital loan as they had good offering on cashback and interest rate. First they rejected it saying not enough info. I asked them, whatever you don't have, just ask me and I will share. They asked me to re-apply and then they rejected again saying the loan I am trying to refinance isn't 6 months old… Read more

when that isn't the criteria for the application.

I have got perfect credit, serviceability and the rejection reason wasn't a criteria for the application. Complete waste of time

Terrible – Slow slow slow slow slow. If you just want a card to use for shops maybe they are fine. Anything beyond that go to literally any other bank in Australia. Show details

Refinance home loan – Do never try to deal with this bank if is -5 star this what they deserve, I apply for refinance home with them and after 8 weeks still no result what a waist of time…! Terrible bank to deal…! Show details

Absolute joke of a bank. Avoid at all costs! – We have been with NP for years wanting to avoid the 'big 4' and wanting to stick with a local bank. Worst decision we have ever made. I could not recommend every other bank over NP and would suggest NP as an absolute last resort if all other options don't work for you. NP managed to mess up our settlement and left my wife's name off the title… Read more

which we now need to fix and pay for. Rather than support us when we needed additional funds for a building variation we were told twice to quote - 'beg, steal and borrow $40k from our friends and family' from our so called mortgage expert. We were finally given special consideration for a personal loan after months of stress with a promise of merging it with the mortgage once construction finished. When construction finished we were told we couldn't combine the mortgage and loan as we couldn't 'service' the loan even though to keep them separate it cost us an additional $500 per month which we had been paying for ~16 months. After multiple calls to try and get help with this all they could offer was a mortgage holiday which only benefits the bank in interest payments. They supposedly pride themselves on customer care but I never saw that and have re-mortgaged with another bank never to return to this joke of a bank. Further to this the website & app are average at the best of times and the speed at which they can 'assist' is slower than any other bank we have ever dealt with.

Faulty ATM- no help provided – ATM in newcastle location was faulty......took the money out of the account without giving any money.....spoke with the newcastle permanent staff who told me it was not their issue.......good quality service they are providing (jks)

Incompetent – I have been a member for a very long time Glendale nsw Newcastle Permanent. I went to get money out of the atm it took my card as usual took ages then spat out my card no cash dispensed and said thankyou. Proceed into branch and bank security was working on machine the machine didn't say out of order or maintained nothing. Now have to wait 24 hrs… Read more

for case to be investigated. Instead of bank giving the money and when they balance the machine and take the money back. So unprofessional.

Issues moving our loans away from Newcastle Permanent – Newcastle Permanent are delaying our refinancing with another provider for no reason. We've got close to $1M of funds and credits being held by the bank, even after providing escalations and intent to move quicker. Never again will I be putting my money in the hands of these jokers. Don't trust them at all! Show details

I would give 0 stars but I can’t – PayPal pledged funds for an online order that never went through. I have played phone tag with them and this useless bank who don’t bother to train their staff adequately, resulting in misinformation and more of my time trying to fix it. I’m Still waiting for my $123 to be returned to my available funds. It has been 6 business days, I followed… Read more

their (useless) instructions in order to get the money back immediately, and for whatever reason they are still dragging their feet.When it does hit my account I’ll be closing it.

Customers are their shareholders? Yeah right. Greedier than they claim to be.

Rude, crude and unbelievably bad – The bank clerks are terrible. Very rude and unprofessional. For example " I can't serve you as I am too busy" and there was no one else but me in the line. For 15 mins until I left just me, half an hour later no one! I took my money and ran! You should too.

Don’t Trust Newcastle Permanent Bank – It’s a shame the following couldn’t be posted on Newcastle Permanent Facebook page and we are considering how best to take the below information to the media. Beware Newcastle Permanent doesn’t take its Duty of Care seriously and won’t protect your money from frauds and scams. Recently my 20 year old son had his life savings of 5,400 scammed and… Read more

stolen out of his Newcastle Permanent account.

Although he tried to do everything within his abilities to stop this, such as contacting Newcastle Permanent as soon as he realised his account was being fraudulently hacked. As this occurred outside of business hours, the after hours team were ineffective and unable to help.

Subsequent to this Newcastle Permanent have refused to reimburse him for the money stolen from his account.

It is obvious from their response that Newcastle Permanent don’t care about their Duty of Care nor their legal liability or moral and ethical duty to protect their customers’ money.

Dealing with a bad bank – If you are hoping for a compassionate and caring bank to help you with claiming your inheritance DO NOT let your relative’s money stay with the Newcastle Permanent Building Society after they pass away. They will try to keep the money as long as possible by deceit and misinformation! They are the worst financial institution my family and I have… Read more

ever dealt with. They create roadblocks by misinformation and making it hard to get your inheritance! Please talk to you relative about withdrawing their assets from this financial institution before the heart ache is compounded by these people! It is hard enough to deal with the loss of a loved one without dealing with this uncaring and unscrupulous financial institution!

Terrible customer service – The court has granted Probate for our mother's deceased for 5 weeks and this poor excuse for a bank has continually put road blocks, they tell us to do one thing then when we have complied with their instructions, they add an extra step or we have to do something different, they are the most unhelpful banking institute I ever have the misfortune… Read more

to deal with, they were instructed that this was happening since December 2021, they have thrown out legal documentation so we have continually supply new one.