Reviewer Photos & Videos
Bought a few items from Newchic recently. They shipped the items in a few lots and some of them arrived broken (bad packaging). When I contacted them about replacement/refund. They offer me 20% refund to return the product.
- Verified customer
Do not do this to yourself
Once again its just poor quality crap, marketed very well, get off you bum go to a good store in person and buy good quality clothes, this stuff is overpriced rubbish.
VERY POOR EXPERIENCE!!!!!!!!!!!!!!!!
VERY POOR EXPERIENCE!! I have received shoes that are the incorrect size. I have emailed the company 3 times with no reply. Very disappointed!!!!!
They don't like giving refunds and I probably won't get mine after this review.
Ordered a pair of shoes only to be told they weren't available so I'd be getting a refund I'm still waiting but not holding my breath. Bunch of thieves. Don't waste your time.
- Verified customer
Be very careful
The range of products is certainly very large but be very careful of the descriptions. I have just ruined a top that was advertised as cotton but melted and stuck to the iron! False advertising I call that.
It really is hit and miss. I have purchased some very nice items but some are so bad the end up in the bin because the description was misleading. But - I guess you get what you pay for. If you want cheap clothes then you get cheap!
No shoes !
I ordered shoes two months ago. One pair not in stock so I changed my order. This is where the fun begins. Confusion on their part, over and over again emails. Finally I get an invoice to cover the amount of difference in price of shoes. Someone cannot add up in their favour I might add. But, I paid the invoice. I got another one this morning for another $25 to cover the difference in price. Sorry already paid!! Still no shoes
Disgusting customer service!!! Believe all the bad reviews!!!!
Contacted customer service with a complaint their delivery man kicked my dog. I received a 4 line response in poor English telling ME to look into it. Unacceptable and uncaring. The product is junk btw don’t waste your money. Live chat is the only way to contact them and the responses are automated. Mine started with a thank you for giving us the details of your concern we will look into it, when I hadn’t even written anything. Buyer beware.
After receiving the products I ordered found they were too small. I have tried to get in contact for a return label. I’m unable to sign in to my account. I tried for a new password but never receive the email link to change it. I tried to make contact on messenger but again no reply. I guess this company will wait until the time frame for returns has expired.
Very small sizing, they didn't fit like the pictures and I got the same size as I normally wear
They are small and push your bust up and out of the bras, nothing like shown on the bigger breastfed models, when I put a t-shirt over them to see if that would look better it actually looked worse and it looked like I had growths on the tops of my breasts
Not happy with product but results good
Return Product : I purchased what I thought looked to be a lovely top but on arrival it wasn't suitable at all. So I had an online chat with New Chic re a possible return and money refund. The person I spoke to suggested I keep the top & that they would refund me all but the postage cost. I thought this was very fair & within a few days of our chat, my refund was in my account.
Advertised as 100% Cotton - Shirt is Shiny Hot and Sweaty Polyester
I carefully checked on the product description (prior to buying) that the fabric was 100 per cent cotton as I live in a very hot area and can't wear polyester or mixed poly/cotton. The product description stated 100 per cent cotton. What arrived is a shiny polyester shirt which is hot to wear; has no tags and no washing instructions. I won't be ordering from newchic again. False advertising is unlawful in this country. Never again!
China based pretending to be in Australia Items did not turn up and poor communication
Brought clothing which never turned up. It seems they pretend they are in Australia but are in China. Be very careful. I will never use this lot again, they make it look like they are in Australia but are infact in China.
Do not Trust, I didnt get my order.
- Verified customer
Scammers, thieves & liars
Don't waste any money with this company!
Their goods are cheap fake rubbish that'll cost you too much to return to China for a refund and their customer service will explain how they are 'an ethical company concentrating on quality products and great customer service' - which is all lies. They just want to scam you.
Ghastly Fabrics .Misrepresentation of clothing
I have never received such trashy clothes in a package. The fabrics are really cheap and awful. The pictures in the ads are NOTHING like the clothing you receive. No labels. Seams NOT matching. Truly garbage. So disappointed!!!
No correspondence and no product
On the 28/7/20 I ordered some clothing for my wife. I have written twice in regard to delivery time without getting a reply. Shipping says it hasn't left China yet so it's anyone's guess how long I will have to wait. I wont be waiting much longer before requesting a refund.
Questions & Answers
Transaction ID 0NT570099R996462E and Invoice ID: 87413904 Order was placed on 18 July and still hasn't arived would like an answer before i Start the paypal dispute process
It will be garbage when it arrives and PayPal will insist you return it to the scammers at Newchic before a refund.
This you'll need to pay for.
PayPal are complicit in this crime - just look around trustpilot etc to see how many people have been affected. They are well aware that Newchic only send rubbish by the complaints they get.
They should just refund the money and let Newchic cover the loss - I doubt the cost of the clothes is more than 5 dollars!
Hi, Mick H., we do get your disappointment.
Please log into your Newchic Account and see your real-time order status. Open this link and have a better understanding of the shipping: https://www.newchic.com/shipping-methods-hc160.html
We have informed you of details via your registered email address. Please kindly check your spam/email later. If you did not receive the email, please do not hesitate to contact us at email@example.com with the info mentioned here.
We will be happy to help!
Received today my pink vegetable rack very happy thank you so much
Hi, Gaye. Thank you so much for your great comment! It means a lot for us! You made my day :)
Very happy will this store received my pink vegetable rack today thank you so much very happy
Hi Gaye. Thank you a lot for your excellent comment and we are glad to hear that you love the items. Welcome to Newchic again and have a nice day.
|Category||Online Shops, Footwear Shops & Brands, Underwear Shops & Brands and Clothing Shops & Brands|
|Offers Free Standard Shipping||Yes|
|Mens / Womens Clothing||Mens and Womens|
|Labels Sold||Variety of Labels|
|Buy Now, Pay Later Options||None|
|Type of Footwear Offered||Casual & Dress Shoes, Exercise & Sport Shoes, Hiking Footwear and Work/Trade/Heavyduty Boots|
|Clothing Type||Children, Formal / Cocktail, General / Everyday, Office / Businesswear, Plus Size and Pyjamas / Sleepwear|
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.