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Newchic
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After several purchases am very happy with Product Quality
Great range of products for all family members, am impressed with delivery was within overseas timespan and the quality of items was top shelf. Thank you
Good product
I'm happy with the service and product. Will shop again soon.
Easy to navigate the store and easy to find what I wanted.
Dear Andy.
Thank you so much for your great comment and support. We can't wait to shop with you again soon! Nice day~
- Verified
Good but not perfect
Good products, right size on everything but extremely difficult to find the proper size. Wide range of products. Good quality except for a defective shoes
Dear Juan.
Thanks so much for letting us know about your great experience....
Read more The size tables / dimensions should be looked at for each article, because the sizes differ greatly depending on the brand/manufacturers. To choose the correct size, please take our size chart as the standard reference and choose a suitable size based on your measurement. We stand behind the quality of our products. If the product you received has any quality problems or doesn't meet the info shown on the product page, please contact us by email at vipservice@newchic.com with order details. We will provide you with a reasonable solution. Best regards, Newchic Teamgood and bad
I ordered 2 pairs of same style but different color of shoes, they come in with 1 pair nicely put in a beautiful shoe box, but the other one were just poorly put in a bag, ended up with the shoe bands collapsed, I bought these because I had 1 pair some time ago (with gorgeous embellished flower at the sides) but this time the flowers were flat instead of embossed and exquisite, I was disappointed
Dear virginia.
Thank you for choosing Newchic. We are sorry to know about your unpleasant experience....
Read more We are loud in styling and focus on providing high-quality items. And the item detailed info is available right from the description on the product page. We will also forward your feedback to the warehouse and improve the packing in the future. Thank you for drawing our attention to these cases. If the product you received has any quality problems or doesn't meet the info shown on the product page, please contact us by email at vipservice@newchic.com with order details. We will provide you with a reasonable solution. Best regards, Newchic TeamThe reviewer stated that an incentive was offered for this review
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Love this shirt!
Very happy with this product, it is a fun and vibrant shirt that everyone has complimented me on. Have to roll the sleeves up as the sleeves are a little short, but other than that, would recommend to others!
Dear Tom.
Thank you for choosing Newchic and for leaving us a good comment. We will continue to offer the best level of service to our customers. Wish you a happy day~
- 2 reviews
Size not right.
I found the store was easy to find things and fairly good range and I'm relatively satisfied with the product.
Dear Jennifer,
Thank you for your comment and kindly support....
Read more We will offer you the better service and products. If you have any questions, you could contact us at vipservice@newchic.com. Best regards, Newchic TeamThe reviewer stated that an incentive was offered for this review
Generally OK
Hi, the materials were a lot thinner than I expected and colours not true to the pictures (this is to be expected). Sizing was not accurate but that could have been me.
Dear Lou,
We are sorry to hear that you're not satisfied with the quality. We are focusing on providing high-quality items for customers. Item material info is available right from the product page....
Read more About the size, to choose the correct size, we kindly suggest that you can measure your own size and then read the size guide on our product page instead of choosing your usual size since some tag sizes may be different from our size chart’s size number. If the product you have received does not meet the information on the product page or the item has any quality problems, please contact us with the details of the issue in time by email to vipservice@newchic.com. Newchic Team- Verified
Product was too big and unwearable
The product was too big. When I chatted with customer service about how to return it, they offered me a discount rather than returning it. They said that I would have had to pay for shipping and postage which would have cost a significant amount. To be fair to them, they did offer me a good discount. Still, I am unable to use the shoes at all. I took them to a shoe cobbler to see if he could help make them a bit tighter, but even with his help, they are still unwearable.
Dear customer
Thank you for your order and we are sorry that the product is large for you. ...
Read more Please click the“Size Reference”or“Size Guide”to get the size details. To choose the correct size, please take our size chart as the standard reference and choose a suitable size base on your measurement. Here is the return policy of Newchic. https://www.newchic.com/return-and-refund-hc162.html?mg_id=2 Please check it for more details. If you have any other questions, please contact us via vipservice@newchic.com. We will do the best to help you. Best regards, Newchic Team.- 2 reviews
Beautiful dress
Excellent on all counts. Range of products, , high quality accurate sizing and postage were excellent. My dress was perfect. Thank you.
Dear customer,Thank you for choosing Newchic! Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.
Find out how Newchic compares to other Underwear Shops & Brands
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Stylish, not like Uk shoe stores. Nice comments on 7 pairs 5 styles. Weakness - eyelets coming out, stitching to rubber.
Despite weaknesses (eyekets coming loose stitching snapping at join with rubber souls I'll buy again as so funky and well priced.
Dear customer. Thanks for placing the order. Newchic always considers customer as first priority. If you have any questions, please feel free to contact us via vipservice@newchic.com. We will do our ...
Read morebest to help you. Looking forward to your next purchase.LOVE THE PRODUCT
i liked it so much as you may see I ordered anoth coup-le of things from you. I am awaiting the 2nd delivery of a scarf hat.
Dear SHONA ALEXANDRA FOLEY,
Thank you for your comment and kindly support....
Read more We will offer you the better service and products. If you have any questions in the future, you could contact us at vipservice@newchic.com. Best regards, Newchic Team- 3 reviews
Not the local store they pretend to be
Got my items and they are OK, but they took a month to get here from China, which wasn't specified at checkout. Tracking says they've just left China, yet the items are here.
They pretend to be in Australia
Dear Michael H,
Thank you for choosing Newchic and we apologize for any inconvenience caused....
Read more The shipping time is subject to your choice of mailing method. Sometimes, it may be delayed by customs and the intention of the epidemic. It is recommended that you check this link first when placing your next order: https://www.newchic.com/shipping-methods-hc160.html If you have any problems, please feel free to contact us via email: vipservice@newchic.com. We will reply as soon as possible. Best regards, Newchic TeamI understand the pandemic still causes some delays but companies can no longer use it as a real excuse as everyone is opening back up.
Either way, we got the items we were after and they are fine...
Read more. The website is branded as Australian when it is clearly a drop ship arrangement from Chinese suppliers. I suggest making that clearer, that's all.Dear Michael H.
Thank you for your feedback....
Read more We welcome any of your suggestions, now and in the future. As our valued customer, we want to offer you the best level of service at any time and make sure that you are always satisfied. For this reason, we will take in your feedback and actively work on improving the quality and the service. If you have any other questions or feedback, we suggest that you could contact us through this email address: vipservice@newchic.com Best regards, Newchic TeamFind out how Newchic compares to other Underwear Shops & Brands
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great buy.
It arrived and was exactly what I wanted. Thank you. will shop with you again, when something comes on the site i wish to buy.
Dear Jenny Ryalls,
Thanks so much for letting us know about your great experience with us. We can't wait to shop with you again soon!
The reviewer stated that an incentive was offered for this review
- 4 reviews
- 1 like
Synthetics posing as Natural
Ordered three summer shirts, all selected on the basis of fabric type (as I cannot tolerate synthetic fibres). Only one of the shirts was good, one was a blend of cotton and polyester, and the other, though labelled as cotton, was a blend of cotton and who knows knows what.!!! I showed the mystery shirt to 4 different people and they all agreed that it wasn't the real deal. I wouldn't be here giving these folks a 1 star rating except the customer service didn't respond to my complaint. I took a chance with buying fashion from China. I wont be doing that again. One cheap shirt that cost AU$80 in effect. Its a shame
Dear customer,
Thanks for your order and we are sorry for the inconvenience caused. ...
Read more We stand behind the quality of our products and item material info is available right from the description on the product page. If the product you have received does not meet the pictures or the description on the product page or the item has any quality problem, please tell us more information about your problem via email: vipservice@newchic.com. We will provide you with a satisfactory solution. Best regards, Newchic TeamHello.. maybe a respone from your customer service would suffice?
Dear Dean,
Thank you for taking the time to leave your comment. ...
Read more Sorry for leaving you with an unpleasant shopping experience. We have always insisted on providing customers with high-quality services, if you are not satisfied with the solution or do not respond in time. Sincerely hope that you can contact us by email at vipservice@newchic.com. After we see it, we will reply in time within 24H, hope your understanding.- Verified
My new English-style beret cap is uniquely beautiful and very well made.
No complaints here. You have an easy-to-navigate website, an amazing selection of products along with fair prices and prompt shipping.
Dear Sean,
Thank you for sending such a kind and enthusiastic comment....
Read more Have a nice day!Questions & Answers
I bought a pair of Menico blue shoes. They are great, except I was sent the wrong size. They are enormous.
To send them back to China to exchange is going to cost as much as the shoes, or the option put to me from Newchic is they will refund me $27.00 & I can keep the shoes !!! Why would I do that ??? I simply want the right size. How hard is it !!! DON'T BUY NEWCHIC i say.
Dear Jason. Thanks for placing the order on Newchic. We are sorry about the issue you are facing with your item.
Items will be delivered in the same size which you selected at the time of placing the...
Read more order, however, to check accurate measurement, please refer size chart from the item page.Hi
I need to return an item incorrectly ordered.
O/No. 97708012
Transaction No.6J269051W9329161D
Parcel reference YT2108521266061676
Please send me the necessary paperwork to complete this return.
Thank you
Mara Dimond
Dear Maric. We're sorry to see this!
Items shipped from Newchic can be returned within 30 days of receipt of shipment. Full policy here: https://www.newchic.com/return-and-refund-hc162.html Open th...
Read moreis link to have a better understanding of the different return conditions: https://www.newchic.com/help_center/return-faq169.htmlHi,
I have received an East Level Astronaut T shirt , however, I would like to return it please, as it is not my style, as I had thought.
I have always been satisfied with the products I have received from New Chic, and the quality of the T Shirt is absolutely fine, but just does not suit me.
Could you please tell me the procedure I need to follow to return the T shirt?
Thank you, Lynne Young.
My Address is: 8 Linkmead Ave, Clontarf. NSW. Australia. 2093
The barcode on the bag in which the shirt came is: POA7042590
The Article ID on the postage bag is: BN108452274
Dear Lynne Y.. Thanks for placing the order on Newchic. We are sorry about the issue you are facing with your item
Items shipped from Newchic can be returned within 30 days of receipt of shipment. Le...
Read morearn more about the different return condition at https://www.newchic.com/help_center/return-faq169.htmlGet an answer from our members and Newchic representatives
Details
Category | Online Shops, Footwear Shops & Brands, Underwear Shops & Brands and Clothing Shops & Brands |
---|---|
Offers Free Standard Shipping | Yes |
Mens / Womens Clothing | Mens and Womens |
Labels Sold | Variety of Labels |
Buy Now, Pay Later Options | None |
Type of Footwear Offered | Casual & Dress Shoes, Exercise & Sport Shoes, Hiking Footwear and Work/Trade/Heavyduty Boots |
Clothing Type | Children, Formal / Cocktail, General / Everyday, Office / Businesswear, Plus Size and Pyjamas / Sleepwear |
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Dear James P..
Thank you for sharing your pleasant experience. Look forward to your continued purchase from Newchic and hope to serve you again in the future. Have a good day~