Bought a few items from Newchic recently. They shipped the items in a few lots and some of them arrived broken (bad packaging). When I contacted them about replacement/refund. They offer me 20% refund to return the product.

Rubbish company shipping out of Hong Kong and/or China. DO NOT waste your time or money!!! Poor quality, slow shipping and do not honour their return policy

Rubbish company shipping out of Hong Kong and/or China. DO NOT waste your time or money!!! Poor quality, slow shipping and do not honour their return policy

Once again its just poor quality crap, marketed very well, get off you bum go to a good store in person and buy good quality clothes, this stuff is overpriced rubbish.

VERY POOR EXPERIENCE!! I have received shoes that are the incorrect size. I have emailed the company 3 times with no reply. Very disappointed!!!!!

Ordered a pair of shoes only to be told they weren't available so I'd be getting a refund I'm still waiting but not holding my breath. Bunch of thieves. Don't waste your time.

The range of products is certainly very large but be very careful of the descriptions. I have just ruined a top that was advertised as cotton but melted and stuck to the iron! False advertising I call that.
It really is hit and miss. I have purchased some very nice items but some are so bad the end up in the bin because the description was misleading. But - I guess you get what you pay for. If you want cheap clothes then you get cheap!

I ordered shoes two months ago. One pair not in stock so I changed my order. This is where the fun begins. Confusion on their part, over and over again emails. Finally I get an invoice to cover the amount of difference in price of shoes. Someone cannot add up in their favour I might add. But, I paid the invoice. I got another one this morning for another $25 to cover the difference in price. Sorry already paid!! Still no shoes

I used the shoe that I bought and they are comfortable. They are slightly larger but better than thight ones :)

Contacted customer service with a complaint their delivery man kicked my dog. I received a 4 line response in poor English telling ME to look into it. Unacceptable and uncaring. The product is junk btw don’t waste your money. Live chat is the only way to contact them and the responses are automated. Mine started with a thank you for giving us the details of your concern we will look into it, when I hadn’t even written anything. Buyer beware.

I used the tool provided for measuring shoulders etc, but the item was way too small. To return it must pay postage, so will have paid delivery in both directions - pretty bad deal

After receiving the products I ordered found they were too small. I have tried to get in contact for a return label. I’m unable to sign in to my account. I tried for a new password but never receive the email link to change it. I tried to make contact on messenger but again no reply. I guess this company will wait until the time frame for returns has expired.

They are small and push your bust up and out of the bras, nothing like shown on the bigger breastfed models, when I put a t-shirt over them to see if that would look better it actually looked worse and it looked like I had growths on the tops of my breasts

I received a parcel that was clearly not my order. The first contact was positive then was advised that I had received a parcel so my order was complete?!??!!!! Lost heaps of money. I will not ever use these people again.

Return Product : I purchased what I thought looked to be a lovely top but on arrival it wasn't suitable at all. So I had an online chat with New Chic re a possible return and money refund. The person I spoke to suggested I keep the top & that they would refund me all but the postage cost. I thought this was very fair & within a few days of our chat, my refund was in my account.
Robyn 29/09/20

I carefully checked on the product description (prior to buying) that the fabric was 100 per cent cotton as I live in a very hot area and can't wear polyester or mixed poly/cotton. The product description stated 100 per cent cotton. What arrived is a shiny polyester shirt which is hot to wear; has no tags and no washing instructions. I won't be ordering from newchic again. False advertising is unlawful in this country. Never again!

Brought clothing which never turned up. It seems they pretend they are in Australia but are in China. Be very careful. I will never use this lot again, they make it look like they are in Australia but are infact in China.
Do not Trust, I didnt get my order.

Don't waste any money with this company!
Their goods are cheap fake rubbish that'll cost you too much to return to China for a refund and their customer service will explain how they are 'an ethical company concentrating on quality products and great customer service' - which is all lies. They just want to scam you.

I have never received such trashy clothes in a package. The fabrics are really cheap and awful. The pictures in the ads are NOTHING like the clothing you receive. No labels. Seams NOT matching. Truly garbage. So disappointed!!!

On the 28/7/20 I ordered some clothing for my wife. I have written twice in regard to delivery time without getting a reply. Shipping says it hasn't left China yet so it's anyone's guess how long I will have to wait. I wont be waiting much longer before requesting a refund.