Reviewer Photos & Videos
Unpredictable sizes and questionable materials used
The order above is the 3rd I have placed with New Chic. The first was for 2 pairs of pants....... come OK loved them. Second order - more pants, I ordered AusXXL, the pants that arrived were S. My grand daughter took them as she could fit into them..... very disappointed. 3rd order, 3 more pairs of pants similar style to the first order, they are so big and baggy I have to pay to have them altered as I love the style. I would send them back and demand a refund but I cannot find any of that style. I will not be buying anything more from you though as the sizes are totally unpredictable.
Be careful of this site
I ordered 3 size M dresses from this site and received M, L and XL. The colours didn't match to what was in the pictures and the quality of material was substandard, terrible cheap and nasty. I contacted them immediately to organise a refund because I paid $93AU for all 3. and I wouldn't wear them.... The first person I spoke to offered me a 20% of my next order... so I logged back in and got a different person (online chat) who was lovely and offered me to keep the dresses and give me 60% refund which I reluctantly accepted. I am now out o...f pocked $43AU and left with 3 dresses that will go straight into the rubbish bin.. Buyers beware, the quality is of low standard, the products are nothing like the photos and are priced way higher than what they are worth. Also this is a china/hongkong website, I was fooled into thinking because it is in US dollars it is a US website believing the quality will be good..WRONG!
- Verified customer
I ordered and paid for an item on December 4th. NINETEEN days later they tell they don't have the item in stock.What kind of company takes your money even though they don't have the item in stock? I have contacted them FOUR times through chat. The first time, their system was down, so that agent couldn't do anything for me. I have contacted them THREE times today. First agent Theo claims that the refund was processed on the 24th, and that I will get the details of the refund from their accounting department, in 4-5 hours. Six hours later, nothi...ng was sent to me. Second agent Arc tells me they are processing the order and I should have it in 1-2 hours. THIRD agent Alex tells me there's a "glitch", but assures me that I will get my refund. If there's a "glitch" how can he say that I will get my refund?! I opened a case with PayPal's Resolution Center. Tired of being lied to. PayPal better get my money back. Update: I received email from PayPal late last night letting me know that I will be getting my refund! Something which Newchic should have done in the first place!
- Verified customer
I purchased 3 pr of shoes. They did not meet my needs so I tried to return them. I was told that “the best they can do was 40% refund and for me to keep the shoes”. I referred to the 30day return policy and was then told “the best they can do was 50% refund and for me to keep the shoes”. I insisted that I do not want the shoes and that I was more than happy to send them back and was then finally given 100% refund and still told to keep the shoes! I do not think it ethical that I should have to have an argument and have to haggle over how much o...f a refund I will get. I hate to think how many people have been scammed with this tactic. It makes me think they have a drop ship in Australia, but nothing set up in regards to returns. Products must be so cheap that it’s not worth while to set up returns. The products I ordered were of lower quality, but that was also reflected in the price I paid. It will be interesting to see if I ever receive my refund!
Unacceptable delivery time
I placed an order for 3 bras, on 5th Dec and the delivery isn't expected to shipped till 25th Dec... this is an unacceptable time to wait for bras. This means I won't have bras till mid Jan... really not happy
I love the shoes though a bit large
Thanks for sending this pair of shoes that I ordered replacing the wrong item previously sent. I love the shoes though a bit large but feels comfortable. The quality is nice.
The dress very beautiful and I like it very much, it fits me well.
The dress very beautiful and I like it very much, it fits me well. Fit is perfect for me and just what I needed for the office. Black goes with everything!
delivery took more than 45 days
shoe size 41 I am happyshoes awesomethis is my first purchase with Newchic delivery took more than 45 days I am impressed &satisfied with the shoesfits wellgives rich look. in future looking forward to buy moreexpects speedy delivery.
based on the description it was true
based on the description of the product and the colour it was true to its description but I felt the actual size again was a smaller size based on the measurements and description there was some room for manoeuvring of the button which worked out all to be fine
This is one of the most comfortable sandals.
This is one of the most comfortable sandals. I bought the yellow and then I bought the orange one. I usually take size EU38 I ordered size EU38 and they fit perfectly well. I really do recommend these sandals. I'm considering of ordering the light blue as well:) The only draw back is that the items take a long time to be dispatched and this is why I gave four stars.
unique and striking
I read reviews saying they fit small so I ordered a size up, and probably didn't need to. They are therefore quite loose on me but I don't care. The sole is cushiony, they are beautifully made and I absolutely love them. They are unique and striking and I get lots of compliments but best of all they are comfortable, even if a bit big
It looks exactly as advertised.
It looks exactly as advertised. The fit was perfect and the leather was soft. Love it and people around me love it too! My only concern is that it's made of PU Leather. I could foresee the shoes chaffing and breaking in the near future.
Having it a bit bigger made it a little bit more flowy.
Great dress lovely fabric green colour is a little bit darker than photo but still very nice. Bought the 5XL as I am in between sizing I would rather it a bit bigger than smaller. I am short so it comes to my ankles which is what I wanted. Having it a bit bigger made it a little bit more flowy.
Very fast delivered to AU wonder why my jumper I ordered the same time did not come yet ;-) Lighter as expected fits well on the waist but very short. Need to add some length to it. But otherwise nice pants. Happy that I bought it at highly discounted price as in my opinion it is not worth much more.... Thanks NC!
It was my first buying
It was my first buying. My shoes fit but they\'re a little tight around the foot (foot width). I believe that next time I\'ve to measure my foot length and width using the \"size guide\". Overall everything was fine! Thank you Newchic team!
The bag is like description about color and size.
The bag is like description about color and size. However In description there is not information about origin and I thought It had origin from Europe. But when I receive it It had origin from China. So It\'s only be worth with discount price
Light, bright Leather
Light, bright Leather card wallet Easily seen, well made, with pockets mostly enough to insert cards easily. There are pockets on both sides with a an opening (pocket) between long enough for notes. I love this long card wallet, but check your Bag's internal length before you choose. A great purchase.
Lovely shoes and colourful
Lovely shoes and colourful one.I really like it.The only reason I do not give 5 stars is I wish the bottom part of the shoes is more firm and sturdy so it shall more comfy for a long walk as it has a good grip.I am glad I purchased this shoes it can go with many colour outfit !
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Questions & Answers
Where is our CLOTHS (181 Evroes )?we paid 15.11.19. The number of the first order is 76514701 ? At the Post Office of Bulgaria they have no the track delivery number : RV 262 36 9961 CN. Our Address is the city : Bulgaria . The city : RAZLOG 2760 ; Blagoevgrad region ; Jankolova reka aria; Complex " Aspen Valley " ; apart. D 101 ; the floor 1. For Galina Van Didden.
Hi, Galina Van Didden,
we do get your disappointment. But we wouldn't be able to check here for you as this is a public platform. Please log into your Newchic Account and see your order status. And we have also informed you in details via your registered email address. Please kindly check your spam/email later. Or drop us the order number using this link https://secure.livechatinc.com/licence/10095588/v2/open_chat.cgi?groups=2 or at Messenger. We will be happy to help!
is you deliver any where in pakistan? safely and timely
we have shipments to Pakistan. As you may be aware, we have multiple shipping methods. Therefore we'd suggest you to open this link and have a better understanding: https://www.newchic.com/shipping-methods-hc160.html For any further question, just chat with us in private from Messenger or use this link: https://secure.livechatinc.com/licence/10095588/v2/open_chat.cgi?groups=2
Thanks so much!
My shoes were not the size I asked for I want to return them What is your postal address
Hi, Jennifer Z.. We are sorry for the issues you have experienced. In your case, due to the size problem, please submit your request to the after-sale customer service via this link https://secure.livechatinc.com/licence/10095588/v2/open_chat.cgi?groups=2 We will offer you a reasonable solution based on the return and refund policy. ( https://www.newchic.com/help_center selected Return & Refund). Thanks in advance.
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